Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 519 complaints for RIVIAN
Incident date: Sep 9, 2026
Safety defect involving exterior rearview mirrors on Rivian R1S I am reporting a recurring and worsening safety issue involving the exterior rearview mirrors on my Rivian R1S Gen 2. Both side mirrors repeatedly lose their saved positions without driver input. More concerningly, on multiple occasions the mirrors have changed position while the vehicle was being driven, including at highway speeds. ... Read more
Incident date: Sep 9, 2026
Safety defect involving exterior rearview mirrors on Rivian R1S I am reporting a recurring and worsening safety issue involving the exterior rearview mirrors on my Rivian R1S Gen 2. Both side mirrors repeatedly lose their saved positions without driver input. More concerningly, on multiple occasions the mirrors have changed position while the vehicle was being driven, including at highway speeds. ... Read more
Incident date: Sep 9, 2026
Factory installed all weather floor mats fit inappropriately, accelerator gets stuck under the rubber portion of the mat causing in appropriate acceleration.
Incident date: Sep 1, 2026
I am reporting repeated suspension and structural failures involving my 2022 Rivian R1T. In April 2026, at approximately 90,537 miles, Rivian performed a comprehensive inspection and found both front lower control arm bushings torn, the right rear damper leaking, and the rear subframe cracked. Rivian’s own service documentation specifically stated that the vehicle was “unsafe to operate due t... Read more
Incident date: Sep 4, 2026
The specific failed component is UNKNOWN. My 2023 Rivian R1S has experienced recurring intermittent Limited Performance/loss-of-propulsion-type events since within months of delivery. The events involve unexpected reduction of available propulsion, reduced maximum speed, warnings, restarts, system/display restarts, and at times inability to move or change gears. Rivian documented Limited Performa... Read more
Incident date: Sep 1, 2026
I am reporting repeated suspension and structural failures involving my 2022 Rivian R1T. In April 2026, at approximately 90,537 miles, Rivian performed a comprehensive inspection and found both front lower control arm bushings torn, the right rear damper leaking, and the rear subframe cracked. Rivian’s own service documentation specifically stated that the vehicle was “unsafe to operate due t... Read more
Incident date: Sep 4, 2026
The specific failed component is UNKNOWN. My 2023 Rivian R1S has experienced recurring intermittent Limited Performance/loss-of-propulsion-type events since within months of delivery. The events involve unexpected reduction of available propulsion, reduced maximum speed, warnings, restarts, system/display restarts, and at times inability to move or change gears. Rivian documented Limited Performa... Read more
Incident date: Sep 1, 2026
I am reporting repeated suspension and structural failures involving my 2022 Rivian R1T. In April 2026, at approximately 90,537 miles, Rivian performed a comprehensive inspection and found both front lower control arm bushings torn, the right rear damper leaking, and the rear subframe cracked. Rivian’s own service documentation specifically stated that the vehicle was “unsafe to operate due t... Read more
Incident date: Aug 15, 2026
OnXXX, at approximately 5:00 PM CT, my 2025 Rivian R1S was involved in a low-speed rear-end collision at the intersection of [XXX] and the [XXX]. I was merging onto the service road (posted speed approx. 55 mph) behind another vehicle that began its merge through a stop sign, then stopped suddenly. I was moving forward at approximately 5-10 mph while checking oncoming traffic to my left. The vehic... Read more
Crash
Incident date: Aug 15, 2026
OnXXX, at approximately 5:00 PM CT, my 2025 Rivian R1S was involved in a low-speed rear-end collision at the intersection of [XXX] and the [XXX]. I was merging onto the service road (posted speed approx. 55 mph) behind another vehicle that began its merge through a stop sign, then stopped suddenly. I was moving forward at approximately 5-10 mph while checking oncoming traffic to my left. The vehic... Read more
Crash
Incident date: Sep 4, 2026
The specific failed component is UNKNOWN. My 2023 Rivian R1S has experienced recurring intermittent Limited Performance/loss-of-propulsion-type events since within months of delivery. The events involve unexpected reduction of available propulsion, reduced maximum speed, warnings, restarts, system/display restarts, and at times inability to move or change gears. Rivian documented Limited Performa... Read more
Incident date: Aug 7, 2026
The 12v battery died in less than 3 years. Rivian replaced at cost over $500. Unacceptable. Their new battery only warrenty for 2 years.
Incident date: Jul 20, 2026
At 56,083 miles, my 2024 Rivian R1S experienced a suspension warning while driving on the US-101 Freeway and entered reduced-performance/turtle mode, limiting the vehicle to approximately 50 MPH while surrounding traffic was traveling substantially faster. The sudden speed differential created a serious highway collision risk. Rivian inspected the vehicle and diagnosed fault P12DF7A, “Roll Cont... Read more
Incident date: Aug 28, 2026
The vehicle consistently will not kneel when parking. This all started after a software update in Feb/2026. Rivian is stating there is nothing wrong and the vehicle is behaving as expected. The vehicle needs to properly kneel so that my passenger can safely exit/enter the vehicle. The problem happens every time I park in my driveway.
Incident date: Aug 22, 2026
The seat belt came completely dislodged from the seat base as my passenger was getting into the car and fastening their seat belt
Incident date: Aug 26, 2026
While I was traveling, I suddenly got a brake light fault, turn signal fault, and front camera fault warning messages that appeared on the computer. Rear driver's side tail light/turn signal light stopped functioning and the rest of the brake lights are stuck on, including the rear third tail light while driving and when vehicle is locked/idle. Rivian had me perform soft and hard resets, but that ... Read more
Incident date: Aug 24, 2026
Was parking and when I hit the park button. A lot of error lights came on. After a reset, I have an Airbag needs service error.
Incident date: Aug 26, 2026
While I was traveling, I suddenly got a brake light fault, turn signal fault, and front camera fault warning messages that appeared on the computer. Rear driver's side tail light/turn signal light stopped functioning and the rest of the brake lights are stuck on, including the rear third tail light while driving and when vehicle is locked/idle. Rivian had me perform soft and hard resets, but that ... Read more
Incident date: Aug 11, 2026
The contact owns a 2023 Rivian R1S. The contact stated that the vehicle was taken for service, and the service tech stated that all three rear seat belts had a wire that had been severed from the buckle. Additionally, the vehicle failed to detect an occupant seated in the rear seats. The dealer stated that the seat belt buckles needed to be replaced. The vehicle was not repaired. The manufacturer ... Read more
Incident date: May 30, 2026
The contact owns a 2026 Rivian R1S. The contact stated that while driving at various speeds, the GPS feature on the center digital screen failed to provide the accurate miles per hour traveled as designed. No warning light was illuminated. The vehicle was taken to a local dealer where it was diagnosed, and the contact was advised that the GPS feature was delayed by approximately 2 MPH. The vehicle... Read more
Incident date: Mar 13, 2026
The contact owns a 2005 Subaru Legacy. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed; however, the vehicle failed to stop as intended. The contact stated that the brake pedal was depressed to the floorboard. The contact downshifted to slow down, and the vehicle came to a stop. The ABS warning light was illuminated. The contact inspected the vehicle an... Read more
Incident date: Aug 9, 2026
I rented this car from Drivo on July 17th. On the 21st we noticed the tire light. When we went to the garage to get this checked the two rear tires were bald, with the wires showing through the tires. We have photos of this, and a statement from the garage that the tires were in an illegal/unroadworthy condition. Despite raising this in many emails with the company, Drivo/Ace, nobody has made any... Read more
Incident date: Jul 26, 2026
For the past 6 months I’ve had issues with my crash avoidance system, steer assist and lane departure warning. The crash indicator light would illuminate on my dash for no apparent reason. That would disable my crash warning system, steer assist and lane departure warning but, I could still adjust my distance for my brake warning indicator. The other problems that are not safety related is cruis... Read more
Incident date: Jul 26, 2026
The drivers side airbags deployed while the car was parked. No impacts occurred.
Incident date: Jul 26, 2026
For the past 6 months I’ve had issues with my crash avoidance system, steer assist and lane departure warning. The crash indicator light would illuminate on my dash for no apparent reason. That would disable my crash warning system, steer assist and lane departure warning but, I could still adjust my distance for my brake warning indicator. The other problems that are not safety related is cruis... Read more
Incident date: Jul 29, 2026
The electrical component is failing. I have brought in this vehicle 2 times for failed electrical issues over several years (around 2 years), and it only has 52,000 miles currently. The back up sensors no longer work, as well as warning lights for the following began to appear a year ago: collision mitigation, adaptive cruise control, lane keeping assist, road departure mitigation. Sometimes, our ... Read more
Incident date: Jul 29, 2026
COMPONENT/SYSTEM: Air Conditioning (HVAC) / Climate Control System and closed-loop refrigerant lines. The vehicle and all climate control components are available for immediate inspection. SAFETY RISK: Total loss of cooling in peak summer heat (90°F-95°F+) causes cabin temperatures to rapidly exceed 110°F. This sudden heat trapped in the vehicle caused me (the driver) acute heat exhaustion, cu... Read more
Incident date: Jul 29, 2026
COMPONENT/SYSTEM: Air Conditioning (HVAC) / Climate Control System and closed-loop refrigerant lines. The vehicle and all climate control components are available for immediate inspection. SAFETY RISK: Total loss of cooling in peak summer heat (90°F-95°F+) causes cabin temperatures to rapidly exceed 110°F. This sudden heat trapped in the vehicle caused me (the driver) acute heat exhaustion, cu... Read more
Incident date: Jul 9, 2026
The contact owns a 2021 GMC Yukon. The contact stated that the vehicle failed to start. No warning lights illuminated. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump module needed to be replaced. The vehicle was repaired. The manufacturer was notified of the failure, and a complaint was filed. The failure mileage was 59,800.
Incident date: Oct 1, 2025
The contact owns a 2023 Ford Expedition. The contact stated that while parked and turned off, the vehicle suddenly started independently. The contact turned off the vehicle manually. The contact stated that the failure occurred twice. The dealer was contacted, and an appointment was scheduled; however, the vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. T... Read more
Incident date: Jul 9, 2026
The steering sticks when at highway speeds on curves. It can be made available for inspection upon request. Our safety is at risk when it sticks because over correction can make us flip the vehicle or collide with other drivers. This is a know issue with this car but I must empathize that it needs to a recall that would allow us to have this fixed for the safety of not only the drivers but for ot... Read more
Incident date: Jun 1, 2023
Rear Suspension cross- member. Extensive corrosion hidden behind stone guard trapping dirt and moisture. I would not have known the rust was there if the stone guard had not come apart from the cross member I cannot trust the safety of this vehicle until it is repaired Audi requires a dealer inspection at the cost of the consumer. Audi Suspension cross member components are the same for many mode... Read more
Incident date: Jun 1, 2023
Rear Suspension cross- member. Extensive corrosion hidden behind stone guard trapping dirt and moisture. I would not have known the rust was there if the stone guard had not come apart from the cross member I cannot trust the safety of this vehicle until it is repaired Audi requires a dealer inspection at the cost of the consumer. Audi Suspension cross member components are the same for many mode... Read more
Incident date: Jul 16, 2025
The transmission occasionally jerks/studders between second and third at acceleration and deceleration.
Incident date: Jun 1, 2023
Rear Suspension cross- member. Extensive corrosion hidden behind stone guard trapping dirt and moisture. I would not have known the rust was there if the stone guard had not come apart from the cross member I cannot trust the safety of this vehicle until it is repaired Audi requires a dealer inspection at the cost of the consumer. Audi Suspension cross member components are the same for many mode... Read more
Incident date: Feb 15, 2025
Over the past year (2025) we have noticed that our F150 King Ranch occasionally was having a rough or harsh shift between the 7-8 gear. We took the Truck to the dealer where we purchased the Truck, Mullnax Ford of Central Florida, in the summer of 2025. We left the vehicle with the service manager, later he called us and indicated that the technician could not replicate the issue. Several m... Read more
Incident date: Jul 20, 2025
Toyota Tundra safety sense 2.5 package (pre-collision warning, lane keeping assist, RSA, etc.) disabled while vehicle was in motion.
Incident date: Jun 29, 2026
To Whom It May Concern, I am writing to formally dispute a repair charge and report unacceptable service at Courtesy Kia (Mesa, AZ) regarding my vehicle. Timeline of Events: June 12, 2026: I brought my vehicle to Courtesy Kia for a mandatory software recall. Prior to this appointment, my fuel gauge worked perfectly. Immediately upon picking up the vehicle, the fuel gauge ceased to function. ... Read more
Incident date: Jun 29, 2026
The rearview camera started acting funny around March 2026 and completely stopped working in April 2026. When I put the car in reverse it says “service vision system” I have been frequently checking the recall website and it says they are aware of the recall but do not have a fix. I have even called my local Chevy dealer and they had the same info. Not having a rearview camera is a big safety ... Read more
Incident date: Jun 9, 2026
Randomly but frequently, my car would turn off when coming to a stop and with the auto shut off - but the full car would turn off and to move, I would need to press the ignition to turn back on and drive. This even occurred while accelerating onto a highway. I took this to the shop and after 6 months of back and forth and paying for fuel injectors they 'repaired' it. Now, my car felt heavy with t... Read more
Incident date: Jun 18, 2026
This is an EV . We use the regenerative braking to slow down. This car has both a front and rear dash cam. The car is about two and a half years old and has about 20,800 miles. We were approaching a red traffic light with several vehicles stopped in front of us. My partner was driving and had slowed to 8 mph, with her foot off the accelerator, advancing slowly towards the car in front of us when ... Read more
Incident date: Jun 18, 2026
This is an EV . We use the regenerative braking to slow down. This car has both a front and rear dash cam. The car is about two and a half years old and has about 20,800 miles. We were approaching a red traffic light with several vehicles stopped in front of us. My partner was driving and had slowed to 8 mph, with her foot off the accelerator, advancing slowly towards the car in front of us when ... Read more
Incident date: Jun 18, 2026
On 06/18/2026, the vehicle displayed multiple safety warnings, including ABS malfunction, dynamic stability control/traction control malfunction, Smart Brake Support and Forward Obstruction Warning disabled, possible forward sensing camera malfunction, and airbag/seat belt pre-tensioner malfunction. These warnings involve braking, stability control, collision avoidance, airbag, and seat belt safet... Read more
Incident date: Jun 6, 2026
Reporting on 2020 Hyundai Elantra. I have owned since 2023, my car is currently at a Hyundai certified dealership for it's 3rd transmission in the three years I have owned it. All 3 transmission were inspected and then replaced by Hyundai certified technicians. The Safety aspect is the inability to get you vehicle off the highway.
Incident date: Mar 26, 2026
All ADAS functions stopped working on my 2019 Odyssey during a 6 hour drive to the beach with my family of four. It appears that the multipurpose camera has failed. Some reading online suggests that this is a known thermal defect, and Honda has yet to remedy the issue. Instead opting to let the consumer replace these units at $3k per.
Incident date: Jun 6, 2026
Was traveling to head towards the beach and all of a sudden the whole dash starts glitching then goes out for about 10-25 seconds then cuts back on like the car is powering back on. I thought maybe it had something to do with my daughter touching the radio. Well I continue to travel get down the road about another 45mins and it does it again. So I decide to turn the radio off, turn off the A/C, ca... Read more
Incident date: Jun 6, 2026
While driving southbound on Route 93 on 6/11/2026 during the morning commute, my 2021 Kia Sportage suddenly sputtered and lost the ability to accelerate. I was traveling about 65 mph in heavy traffic when the vehicle abruptly lost power without any warning lights or prior symptoms. As my speed dropped, I had to cross multiple lanes to reach the breakdown lane, creating a dangerous situation for me... Read more
Incident date: Mar 26, 2026
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate. While driving in traffic and attempting to accelerate, the vehicle experienced a complete loss of power and was choking and hesitating. The contact pulled over to let the vehicle cool down, after which the Check Engine warning light illuminated on the instrument pan... Read more
Incident date: Mar 26, 2026
All ADAS functions stopped working on my 2019 Odyssey during a 6 hour drive to the beach with my family of four. It appears that the multipurpose camera has failed. Some reading online suggests that this is a known thermal defect, and Honda has yet to remedy the issue. Instead opting to let the consumer replace these units at $3k per.
Incident date: May 13, 2026
Vehicle began randomly downshifting while driving causing the wheels to lock up. Would have to pull over and shut the vehicle off. Showed Engine code for lead frame which I had replaced but ford does not want to reimburse me because they have not released an official remedy for the recall.