Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: May 2, 2025
unknown. i know that my car was doing fine and then randomly the coolant was low and my car was overheating on my way to work. i have yet to get it fixed, as i dont know how much it could cost me. but i read that 2020-2021 toyota makes were having issues with their coolant.
Incident date: May 2, 2025
All of a sudden, right around 108,000 miles, the check engine light came on. Upon several mechanic visits, and replacing ignition coils, and spark plugs, and even doing a system engine oil flush, the check engine light keeps coming back on. The same code is displayed, a cylinder 2 and 3 misfire. Upon further investigation, I've found that this is a common issue that happens with the same model as ... Read more
Incident date: May 16, 2025
The rear backup camera nor working properly (show no lines and display the opposite sides)
Incident date: May 15, 2025
SINCE I PURCHSED THIS TRUCK IT HAS BEEN TO THE 3 FORD GARAGES. AT FIRST I HAD A VIBRATION IN 3 RD GEAR AND 7TH. FINALLY AFTER SPENDING A LOT OF MONEY A FORD SERVICE SAID IT WAS THE DRIVE SHAFT. THE VIBRATION LESSONED. FOR THE PAST 6 MONTHS THE TRANSMISSION PAUSES BETWEEN SHIFTS MAKING DANGROUS WHEN YOUR MOVING THEN THE TRUCK PAUSES FOR A COUPLE OF SECONDS. FIRST YOU COULD GRT HIT FROM THE REAR. SE... Read more
Incident date: Mar 28, 2025
My manual key…it wasn’t program. I just found out when my battery died and we won’t able to open the door manually. And when I told the dealer where I bought it, they were charging me to program it. And it cost a lot, so, I didn’t had it done. Then, just two days ago, my car won’t start again. I just got a new battery from AAA. So, I have to call them again and re check it. The battery w... Read more
Incident date: May 16, 2025
It's been a year now I've been waiting for my 2017 Chevy Traverse to replace the "SAFETY RECALL" on driver's air bag inflator to be replace by this Dealership. Their neglecting the safety issue that it may explode during deployment due to a manufacturing defect. They schedule me three times, one last year on my maintenance service and two times last month, ever since I got this "SAFETY RECALL" not... Read more
Incident date: May 16, 2025
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that upon further inspection, the front windshield A-pillar trim seals were deteriorating. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amou... Read more
Incident date: May 13, 2025
The contact owns a 2024 Mazda CX-50. The contact stated that while opening the doors, the door stop detent had failed, causing the door to rapidly close and swing back, and making contact with the occupants. Both the contact and the wife sustained leg bruises, and the wife sustained a head contusion due to the failure. No medical treatment was required. The contact indicated that the failure was p... Read more
2 injured
Incident date: Nov 27, 2024
The contact owns a 2018 Kia Stinger. The contact stated that occasionally while starting the vehicle, the vehicle failed to start immediately. The contact stated that oil was leaking from the vehicle during each failure. The contact stated that while attempting to accelerate from a light, at 5 MPH the vehicle lost automotive power, with the check engine and ABS warning lights illuminated. The vehi... Read more
Incident date: Mar 22, 2025
CAM PHASERS!!!! I have a 2019 Ford F-150 with the 3.5L EcoBoost engine which started having cam phaser issues. On cold starts, the engine makes a loud rattling noise for several seconds, and during idle a ticking noise is heard as well. At times the engine runs roughly and loses power briefly when i’m driving it. I’m very concerned because it happened to me while merging into a highway the tru... Read more
Incident date: May 9, 2025
UConnect system is delaminating and experiencing “phantom” touches, often not allowing me to access things needed and choosing to do whatever it wants. This makes me unable to access “hands-free” via Bluetooth connection, etc., which creates safety issues. It also creates serious safety issues when the unit overrides driver choices, and is also distracting as the unit beeps and switches ba... Read more
Incident date: Feb 3, 2025
The power steering of the vehicle suddenly stopped working. We had the car towed, and after inspection we were told that the steering column had failed. We were expected to purchase a new original part from Hyundai, which we did. After waiting a week, we were told that the replacement that was sent did not work and was defective. This has happened again and again, and we are currently waiting ... Read more
Incident date: Nov 8, 2024
The contact owns a 2019 GMC Yukon XL. The contact stated while driving at an undisclosed speed, the vehicle made an abnormal banging sound. There was no warning light illuminated. The vehicle was taken to the dealer, where it was diagnosed with catastrophic engine failure. The dealer determined that the engine needed to be replaced. The vehicle was not repaired and was taken back to the residence.... Read more
Incident date: May 15, 2025
The contact owns a 2015 Ford Focus. The contact stated that while operating the vehicle, the vehicle was jerking and hesitated while attempting to accelerate. Additionally, the message "Transmission Fault" was displayed. The cause of the failure was not yet determined. The local dealer and manufacturer were notified of the failure, but no assistance was offered. The contact stated that the vehicle... Read more
Incident date: Dec 15, 2024
The contact owns a 2021 Ford F-250. The contact received notification of NHTSA Campaign Number: 24V957000 (Fuel System, Diesel); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of automotive power, with the check engine warning light illuminated. The vehicle was scanned by an independent ... Read more
Incident date: May 5, 2025
2 days after purchasing my vehicle I was driving getting my speed up approximately 45 mph when the vehicle started to lunge forward and nothing was under the gas pedal and it stalled. I pulled it over to the side of the road. It started back up within 2 to 3 minutes. Drove fine for about another 20-25 minutes and then did it again. I put fuel treatment in it. It seemed to drive better the next day... Read more
Incident date: Mar 25, 2025
Gas is getting into the crankcase because the GDI Fuel pump is faulty and is causing check engine light and the stability Trax light and caused the reduce engine power light and shuts engine off
Incident date: Aug 1, 2024
My tire got ripped while I was driving on the highway. This is 2024 vehicle and less than 20000 miles.
1 injured
Incident date: May 14, 2025
The truck went to the dealer for recalls on March 21, 2025. The Truck is still within the bumper-to-bumper warranty. Recalls consisted of tailgate fix, TCM & ECM updates. The truck was returned to me approximately a week later. I noticed a significant loss of power. I took the truck back to the dealer and told them about the issue. They had it another 2 days and returned it to me, saying there was... Read more
Incident date: May 9, 2025
When letting off the gas and coasting to turn on a road around 10 mph, vehicle motor shut off and lost power steering control. Vehicle alerted to place vehicle in park, press break and push start button. Vehicle started back with no issues. Reported to dealer, dealer picked up and stated they could not find any issues and returned to me. Following day while going to work vehicle again shut off whe... Read more
Incident date: May 9, 2025
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not experi... Read more
Incident date: May 9, 2025
Sunroof/Sunshade - Plastic trim piece approximately 28"x5" in between the Sunroof and Shade across the middle is held in by double face tape. Tape weakens and piece falls down potentially striking a rear passenger. In addition it can get caught in the shade fabric dislodging it and falling potentially obstructing the drivers rear view. Mine has been repaired once by Ford already but has failed ... Read more
Incident date: May 9, 2025
I purchased this 2018 Honda Accord that has had no major problems until the last 6 months. I purchased the car from Gerald Jones Honda and have had all repairs and maintenance done there with the exception of tire related concerns and occasional oul changes. All the issues I've experienced have been engine related and in the same area of the engine. Consistent leaks, repeated warning lights, and ... Read more
Incident date: May 14, 2025
May 14, 2025 Dear NHTSA, I am submitting this complaint regarding my 2017 Jeep Wrangler Unlimited Sahara, which has only 60,000 miles and has already required several major repairs that raise serious safety concerns. To date, I have had to replace three brake calipers and the emergency brake, at a cost of over $2,500. The calipers were seizing, and the emergency brake would not release proper... Read more
Incident date: Mar 5, 2025
Audi completed an over the air update and now the mmi screen reboots randomly, making it very dangerous when reversing using the backup camera and relying on parking sensors. Following navigation and it rebooting and having to utilize my cell phone making it difficult to also pay attention to the road.
Incident date: Apr 1, 2025
Driving on freeway at 70mph and suddenly the truck shifted to a lower gear causing my RPM's to shoot to over 6,000rpm. I was able to get to the shoulder and turn off vehicle. I waited about 10 minutes and restarted the truck. When it happened the wrench light came on and then went away before I got to the shoulder. I checked for stored codes and it was showing PO720 Out put speed sensor (lea... Read more
Incident date: Dec 3, 2024
What component has failed and is it available for inspection upon request? The engine is failing due to coolant intrusion. This is a known issue that can lead to engine fires and failure whilst driving. This problem is reproduce able. The dealership has inspected the issue however it is intermittent and did not occur while they checked. CEL does come on for the issue and first appeared in early 20... Read more
Incident date: May 10, 2025
The vehicle automatically brakes when approaching a small bridge crossing that had a slight 2 inch lip from pavement to bridge concrete , it also tries to alert of a collision when going around a slight curve when a vehicle is passing .
Incident date: Apr 7, 2025
While driving my 2017 Ford Focus SE (automatic), the vehicle began experiencing severe transmission problems including hesitation, shuddering during acceleration, jerking between shifts, and eventually a complete failure to engage any gear. The car became inoperable in traffic, posing a serious safety risk to me and others. There were no warning lights or messages prior to the failure. I took the... Read more
Incident date: Apr 7, 2025
The contact owns a 2025 Subaru Outback. The contact stated that while attempting to refuel the vehicle, gasoline started to spill from the fuel filler neck. The vehicle returned to normal functionality, but the failure became a regular occurrence. The check engine warning light was illuminated. The vehicle was taken to the dealer, who was unable to provide a diagnosis. The vehicle was not repaired... Read more
Incident date: Nov 27, 2024
I am contacting you regarding a critical engine failure in my 2021 Chevrolet Suburban LT, which is equipped with the L84 5.3L V8 engine. Due to a valve lifter malfunction, the engine suffered catastrophic failure, with metal shavings found throughout the oil system and internal components. I’ve been quoted approximately $14,000 by the dealership/service center to replace the engine, and the veh... Read more
Incident date: Dec 15, 2024
Went to back out of driveway noticed puddle of water substance near right passenger door grd. Thought possibly from AC unit, I had been previously out and about. Few days later went to leave no brakes! Had it towed, currently at dealership, so far report crack in brake line not sure yet why. Scary this could have been tragic.
Incident date: Mar 24, 2025
The contact owns a 2019 Chrysler 300. The contact received notification of NHTSA Campaign Number: 24V198000 (Air Bags); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted. The manufacturer was made aware of the issue. The contact had not experienced a failure. P... Read more
Incident date: May 10, 2025
The recall preventing me from fast charging and using my car as intended was supposed to be fixed by now! I would like a buyback by Nissan since they can't reach a resolution.
Incident date: May 1, 2025
Engine while driving inadvertently stalls and vehicle shuts off. Does not matter what the conditions are. Have to place vehicle back in park and completely shut down vehicle to restart. It first starts by engine slowing down and then engine speeding up and ultimately stopping. When placed in park vehicle lungs forward slightly and front sensor tends to go off in warning without a vehicle in front ... Read more
Incident date: Nov 27, 2024
While driving the breaks completely locked up and the smell of exhaust entered through vents. Ran a code machine indicating that the break booster power vacuum pump was needing replaced. There are no other issues with my vehicle that would cause it to malfunction out of no where.
Incident date: May 10, 2025
My 2022 Jeep Wagoneer has a 5.7-liter V8 equipped with eTorque system. The etorque went bad and the vehicle stalled in the middle of a 4-lane highway at a busy intersection. My Jeep was completely dead, and I couldn't even turn my emergency flashers on, making this an extremely dangerous situation. I was fortunate this was during the daytime which is dangerous enough. Had it been at night, thi... Read more
Incident date: May 8, 2025
The contact owns a 2015 Chevrolet Suburban. The contact stated while driving at various speeds, the steering wheel became stiff, and the vehicle lost automotive power. The check engine, seat belt, stabili-trak, and ABS warning lights were illuminated. The contact stated that the vehicle was occasionally towed and taken to the same local dealer on several occasions, where it was diagnosed; however,... Read more
Incident date: May 12, 2025
The contact owns a 2019 BMW X5. The contact stated while starting the vehicle, the vehicle hesitated to start immediately. The vehicle was taken to the dealer, who determined that the starter motor needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 24V576000 (Electrical System, Engine and Engine Cooling); however, the VIN was not included... Read more
Incident date: May 9, 2025
[XXX]...While driving the vehicle on the [XXX] the vehicle stopped and would not move...ALL systems failed. Warning lights, (flashers) would not work. Cause of failure was later determined to be a malfunction in the electrical system. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: May 2, 2025
In April 2025 the check engine light came on. The engine had been replaced in February 2025 so I immediately took the vehicle to Safford Kia Dealership in Fredericksburg, VA. (NOTE: The engine was replaced at Jacksonville Kia, Jacksonville, NC as the issue with the engine happened while I was away working at that location.) A few days after dropping the vehicle off I was notified by the servic... Read more
Incident date: Feb 15, 2023
On [XXX], shortly after [XXX], I was driving between 25–30 mph on a public road in California, my 2022 RAM 1500 with a 5.7L HEMI eTorque engine, stalled without warning. The vehicle automatically engaged the parking brake and shifted to park, causing an abrupt stop. A dashboard message appeared making me aware of the parking brake engagement. Another vehicle was closely following, creating a hig... Read more
Incident date: May 10, 2025
Electronic parking brake (EPB) module. Yes confirmed by a independent service center. Warning Park Brake indicator. This is the second time happening. First time was Sept 2024 was fixed. Taking it in tomorrow for confirmation, if same issue mechanic stated the part is on National Backorder!!!! Unable to release out of Park Brake which in turn, unable to drive car. Safety issue when driving, sto... Read more
Incident date: May 1, 2024
When making a left hand turn, the steering hangs up when you attempt to straighten out the wheel. You have to pull the wheel hard to the right to get it past its hang up spot. It seems to happen when the vehicle has been driven a distance and the components have gotten warm. The dealer couldn't replicate the problem (because it was not warmed.) No warnings given by the vehicle sensors. The 20... Read more
Incident date: May 12, 2025
The contact owns a 2014 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, there was an abnormal clunking sound coming from the front of the vehicle while coming to a stop. The contact stated that while attempting to continue driving, the vehicle struggled to respond, because the wheels had seized. The contact stated that the ABS warning light was illuminated. The vehicl... Read more
Incident date: May 9, 2025
Driving to work my engine failure light came on….the engine immediately sputtered. I immediately drove inside the bay at Ozark Chevrolet. As soon as I pulled in….the technician told me to turn it off and that I wouldn’t be driving it anymore. See my statement for $3,429.15. I have to carry my grandkids in this vehicle. I traded it in on Tundra. And now I find out about the recall. It was the... Read more
Incident date: May 10, 2025
Transmission is changing out very hard in each gear. On tonight while I was driving, I lost speed on the interstate and when I push the accelerator, It was like back wheels were locked up. I left it at the next exit gas station and came back and towed it home. Lucky I was able to put hazard lights on and get off the side of the road but it was very slow speed. Yes I have had it look at certified d... Read more
Incident date: May 9, 2025
Hi, I have had a couple instances where the engine revved up between gears. Both times, I remember it happening rather soon after starting off from a stop sign. I didn't pay it much mind, but noted it. Just today, I asked my wife ([XXX]) whether she had noticed anything with the car. I purposely didn't ask any leading questions. She said a few times it would jump instead of smoothly going to... Read more
Incident date: May 10, 2025
The date it started happening was probably late March now into April to present day as the receptacle on the driver side doesn’t click always and comes undone while on the road and can not get the seatbelt to go back in and has not been assessed or replaced by my local Toyota Dealer and the issue is getting worse these are Stock parts