Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Aug 20, 2025
Transmission shift radically and causing car to jump like running over something. When hauling transmission might down shift from 5th speed to 2nd speed at 50-60 miles per hour.
Incident date: Nov 27, 2024
Our Ford Edge ST has 43,000 on it and there are times that when we if shift from Park to Reverse or Reverse to Drive, it sound and feels like the transmission dropped out of the vehicle and sounds like a bullet from a gun. Since it is out of the 3 year/36,000 warranty, Ford wants $200 to diagnose it and what it will cost to repair it. I haven’t taken to Ford, based on the fact that this as it ... Read more
Incident date: Aug 24, 2025
All my idiot lights appeared on my dashboard. My mechanic plugged in and nothing came up so I took it to White Plains Honda on Aug.5. They called me on Aug.14 and said my brake booster was bad. They said that they worked on trying to find the problem 12 hours. So with the diagnosis and part and labor, my cost is $5447+ tax. So I called Honda North America, got a case number. On Aug 26 Honda NA s... Read more
Incident date: Aug 24, 2025
All my idiot lights appeared on my dashboard. My mechanic plugged in and nothing came up so I took it to White Plains Honda on Aug.5. They called me on Aug.14 and said my brake booster was bad. They said that they worked on trying to find the problem 12 hours. So with the diagnosis and part and labor, my cost is $5447+ tax. So I called Honda North America, got a case number. On Aug 26 Honda NA s... Read more
Incident date: Aug 1, 2025
My wife and toddler were returning from dropping off our older child at school this morning. As she approached an intersection, the rear wheels suddenly seized, causing an abrupt stop. A transmission failure code flashed on the digital gauges. The engine shut off, but the electronics remained on, as if in accessory mode. She was able to turn the truck off and then back on, which seemed to reset th... Read more
Incident date: Aug 25, 2025
The "p" button on the car malfunctions. It does not always engage when pressed. After I pressed the "p" button, the car didn't go into park mode and started to roll forward. This put me in danger as well as pedestrians who may have been walking down the street in front of the car. I notified the dealer and they did nothing. There were NO warning signs. Because of the failure of the "p" butto... Read more
Incident date: Aug 25, 2025
The contact owns a 2016 Forest River Sierra RV. The contact stated that there was a fracture on the passenger’s side wall of the RV, extending across one-third of the length of the RV. The RV was not taken to a dealer to be inspected or repaired. The manufacturer was not notified of the failure. The failure mileage was approximately 20,000.
Incident date: Aug 22, 2025
My car has been to the shop twice for the TCM issues, and both times, in 2016 and 2021, the shop performed adaptive learning and cleared the codes, instead of replacing the faulty part. Now, the TCM has completely broken and needs to be replaced. The car wouldn't start at the gas station suddenly. After rocking the car back and forth it did start, but wouldn't go when shifted into drive. It is ... Read more
Incident date: Aug 25, 2025
Based on driver operator report, Vehicle suddenly stalls on the road/freeway. Dash panel indicates a warning message: "Engine Malfunction Power reduced Service now".
Incident date: Aug 27, 2025
The contact owns a 2014 Ford Explorer. The contact stated that after routine maintenance at a local independent mechanic, the second-row seat belt warning light illuminated. In addition, the contact attempted to buckle the rear second-row driver’s side passenger’s seat belt; however, the warning light remained illuminated. The vehicle was taken back to the same independent mechanic, where the ... Read more
Incident date: Aug 27, 2025
The contact owns a 2018 Ford F-150. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine compartment. After the engine had reached normal operating temperatures, the rattling ceased, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the cam phas... Read more
Incident date: Aug 27, 2025
The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the vehicle, and the vehicle was driving roughly. In addition, the check engine warning light was illuminated. The vehicle was driven to the shoulder of the roadway. The contact turned the vehicle off and inspected under the hood, and checked the fluids. The ... Read more
Incident date: Aug 25, 2025
The contact owns a 2021 Honda HR-V. The contact stated that the SRS, Forward Collision Avoidance, Collision Mitigation Braking System, and the auto high beams warning lights and other unknown warning lights were illuminated. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); and related the failure to the recall. The vehicle was taken to the dealer for the recall rep... Read more
Incident date: Jun 26, 2025
The front exhaust assembly is leaking. There’s many reports online for the same year and vehicle about bolts rusting out. Some still under warranty (36,000 miles, ridiculous!), and some not, like mine. I have 36,800 miles, of course out of warranty. GM has a problem with these exhaust systems, and should be recalled. Thank you
Incident date: Jun 26, 2025
I have experienced a message saying 'Engine Maintenance Required' and after experiencing the same instances as many people have online, it seems the engine coolant bypass valve is faulty and needs to be replaced. No code can be read using a code reader either.
Incident date: Jun 26, 2025
The contact owned a 2019 Honda Odyssey. The contact stated that while driving approximately 65 MPH, the vehicle suddenly decelerated to 45 MPH, and failed to properly accelerate while depressing the accelerator pedal. The contact stated that the failure was intermittent and was self-corrected after each failure. The vehicle was taken to the local dealer on several occasions, but no fault codes wer... Read more
Incident date: Aug 26, 2025
During normal driving, the driver’s seat shifts/moves during turns. This is distracting and raises concerns about the seat’s ability to hold position in the event of a collision. I brought the vehicle to Tesla Service to address this problem. However, the service center dismissed the concern without properly diagnosing it. Specifically, Tesla did not perform a test drive to replicate the issu... Read more
Incident date: Aug 21, 2025
I was driving down the highway, and my wife and I decided to stop at Costco to get protein bars and gas for the drive home. We also had a [XXX] , [XXX] old, and [XXX] in the car. As we were approaching the end of the exit ramp at approximately 30 miles per hour, the engine jerked the car two or three times then died. When it died, I lost power steering and the car slammed to a stop. The car also ... Read more
Fire
Incident date: Aug 22, 2025
The contact owns a 2018 Ford Taurus. The contact stated that while reversing, the back-over prevention camera malfunctioned, causing a rear visibility hazard for the driver. The contact stated that the failure was intermittent. During the failure, there was a solid blue or black screen displayed, without an image displayed. The cause of the failure was not yet determined, and the vehicle was not r... Read more
Incident date: Aug 23, 2025
CRITICAL SAFETY CONCERN: Vehicle shifts into NEUTRAL during normal start sequence, could roll over passengers. Component of concern: Electronic "Wiper" stalk shifter is easily shifted into NEUTRAL during normal start sequence. Problem encountered several times in our 2021 Mercedes Sprinter- the stalk shifter is located directly in front of the "START/STOP" ignition button. To start the vehicle, y... Read more
Incident date: Aug 22, 2025
The contact owns a 2021 GMC Yukon. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was contacted and confirmed that parts for the recall repair were not yet available. The m... Read more
Incident date: Aug 14, 2025
I was driving my 2019 Subaru Outback North on [XXX] just North of Alanson, Michigan on [XXX] when it applied the brakes and made a noise similar to driving on the rumble strip. There were no vehicles in front of me. Scary and now I am nervous driving this car. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Aug 12, 2025
Engine shut off while driving and was unable to restart.
Incident date: Aug 12, 2025
Engine shut off while driving and was unable to restart.
Incident date: Aug 12, 2025
Engine shut off while driving and was unable to restart.
Incident date: Aug 9, 2025
The contact owns a 2019 Ford Mustang. The contact stated that while driving approximately 85 MPH, the passenger’s side door ajar warning light illuminated, and the contact heard an audible chime. The contact stopped the vehicle and pushed on the door from inside the vehicle, and the door opened without using the door handle. The contact stated that failure had occurred three times. The contact b... Read more
Incident date: Jun 26, 2024
Driver door lock actuator not working. This seems to be a common problem for Toyota over the last decade, but they yet to put more vehicles to their recall list. Actuator just stopped working. I have to use key out of FOB to manually open. This is a safety issue if I’m trying to get in my car quickly for safety reasons and it does not open.
Incident date: Jul 21, 2025
Instrument cluster continually delaminates, even when new parts are put in. This is dangerous because it allows the screen to be unreadable which means you cannot see what mode you are in, your speed, or anything else on the display. I am now looking to get mine replaced twice within five years of ownership.
Incident date: Jul 21, 2025
My 6.3l v8 Started having a slight misfire while driving. Took vehicle to a mechanic and was advised to change the spark plugs, changed spark plugs, spark plug wires, and ignition coil packs while still experiencing sudden misfires while driving. Starting to consider the 6.2L L87 collapsing cylinder issue.
Incident date: Nov 1, 2023
Seatbelt pretensioner inadvertently exploded while driving the vehicle and locked the seatbelt
Incident date: Jun 25, 2025
I have a 2023 Nissan Titan XD 4x4. Recently I have experienced a major malfunction with the automatic braking system. While driving the vehicle I have experienced several times that the front left wheel is locking up briefly and pulling me sharply to the left. I have almost slid into other vehicles and guardrails during this malfunction. I immediately brought it to my local Nissan dealer,(Coggin N... Read more
Incident date: Jul 25, 2025
There have been numerous occasions when the vehicle fails to respond when pressing the accelerator. This happens most if not every day, generally during the first mile or two of my trip, but has also happened several miles into a trip. The delay lasts approximately two to five seconds, during which time when accelerator pedal is pushed, the RPMs do not increase, no power is delivered to the wh... Read more
Incident date: Jul 25, 2025
2016 Chevy Malibu is experiencing a “Shift to Park” issue, where the car does not recognize it is in Park even after shifting correctly. This prevents the vehicle from turning off, leaving lights and electronics running, which can drain the battery. A service advisor at AutoNation Chevrolet Orlando confirmed this is a common problem in GM vehicles like the Traverse and Silverado. She explained... Read more
Incident date: Aug 25, 2025
The panoramic sunroof Rolo shade has malfunctioned and is currently sagging. This condition is expected to worsen over time, potentially obstructing driver visibility or posing a safety risk due to the possibility of entrapment or flammability. The vehicle has been brought to a certified Ford dealer for inspection; however, no additional inspections have been performed by other authorities at this... Read more
Incident date: Aug 22, 2025
Vehicle brakes stopped working while driving. Dash board lit up and stated system brake failure. Also stated “do not exceed 43mph”
Incident date: Aug 15, 2021
KR15 ENGINE BEARING NHTSA CAMPAIGN # 25V437
Incident date: Aug 13, 2025
The contact owned a 2020 Hyundai Palisade. The contact stated that while driving at approximately 65 MPH, he heard an abnormal popping and hissing noise. The contact stated that he started to smell a burning odor. The contact was losing forward momentum. No warning lights illuminated. When he applied the accelerator pedal, the vehicle continued to slow down. The contact pulled off the highway, sto... Read more
Fire
Incident date: Aug 13, 2025
The contact owned a 2020 Hyundai Palisade. The contact stated that while driving at approximately 65 MPH, he heard an abnormal popping and hissing noise. The contact stated that he started to smell a burning odor. The contact was losing forward momentum. No warning lights illuminated. When he applied the accelerator pedal, the vehicle continued to slow down. The contact pulled off the highway, sto... Read more
Fire
Incident date: Aug 13, 2025
The contact owns a 2020 Tesla Model 3. The contact stated that while attempting to exit a parking lot, the rear sensors failed to operate as designed. The contact stated that the rearview sensor failed to provide an audible warning, which resulted in the vehicle bumping into another vehicle. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the... Read more
Incident date: Aug 13, 2025
The contact owns a 2013 Honda Odyssey. The contact stated that while driving from a complete stop, the vehicle jerked. The check engine warning light was flashing. Additionally, the contact stated that while driving 30-35 MPH, the vehicle stalled. The contact was able to pull over to the side of the road. The contact stated that the vehicle was able to restart, but there was thick black smoke comi... Read more
Incident date: Aug 25, 2025
I have brand new GMC Terrain 2026, I leased dog on Aug 4th 2025. After one week into driving the vehicle, OnStar, GPS NAV stopped working and the Emergency calling is not working. All features related to locating the vehicle through OnStar or through google stopped working, in addition to SoS not working. I took it to the dealership they said the Telematics module needs replacement.
Incident date: Aug 25, 2025
The Engine completely died and refused to start in the middle of a busy road. We had to call 911 and have a police car stop and re-reroute traffic to ensure that the stalled car didn't cause an accident. We thad the car towed to the dealer and they were able to confirm that the Engine was dead and needed to be replaced. We filed a ticket with Honda (Case #15428329) to have them cover the cost of... Read more
Incident date: Aug 25, 2025
The contact owns a 2021 Chevrolet Traverse. The contact stated that while driving at 20 MPH, the vehicle inadvertently lost motive power and stalled. The contact lost power steering functionality and was unable to move over to the side of the road. No warning lights were illuminated. The vehicle was towed to an independent mechanic, and the alternator was replaced. The contact stated that it was t... Read more
Incident date: Aug 25, 2025
The contact owns a 2017 BMW 430I. The contact stated that while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating, prompting the contact to discontinue driving the vehicle. After a visual inspection of the engine compartment, the contact observed that the coolant reservoir was empty, even though it had been refilled two weeks prior. The low coolant wa... Read more
Incident date: Aug 25, 2025
After about 30mins of driving car would start pulling to left even if the steering wheel was straight. When trying to correct it the steering wheel would feel stuck like to magnet and when it would release car would over correct to the right. Found out its a common issue among hondas 2015 and above no matter the model, took my car in to the dealer to replace the gearbox and the rack and pinion wh... Read more
Incident date: Aug 15, 2025
Vehicle has a vibrating shake when you go about 26 to 40 miles per hour like it does not know on what gear to be me I took the car multiple times to the dealership, and after charging me hundreds of dollars they had the face to say it is what it is. That the design of the car. I even called the corporate and no one really cared. I am always scarred that engine or transmission will fail and cause a... Read more
Incident date: Aug 15, 2025
My rear wheels randomly lock up and truck violently shakes. It does it randomly in very long trips so GM and every dealer I've brought it to just says that "they cant help me because they cant get it to replicate. Had the same issue with my 2020 and it has an open recall for the exact same thing. This is very dangerous and is going to get someone hurt one day if gm isn't help responsible and fixed... Read more
Incident date: Aug 15, 2025
Even after most recent software update to address rear view camera issue, the Camera Temporarily Unavailable issue persists…. presenting an ongoing hazard to persons and property.
Incident date: Aug 22, 2025
Yukon break tail lamp problems. Brake lights work intermittently. Very dangerous! The break lights will work intermittently and then work. This was an issue with the 2016 models and GM issues a recall. There is no recall for 2017 which I don't understand because nothing has changed with the manufacturing process. I researched and there is a class action but in California only.
Incident date: Aug 22, 2025
My back brakes have locked up on me while going 65 miles a hour. It was smoking bad when I had to get back home.