Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: May 22, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? -The issue involved the truck’s parking and collision avoidance systems, which suddenly shut off. A warning message appeared on the dashboard stating "Service Shifter." This issue may be related to the electronic shifter module or associated control systems. The vehicle is currently available for i... Read more
Incident date: May 22, 2025
Camera system, rear, from, 360 degree all are distorted and makes hard to see yellow and white painted lines, pedestrians, and other obstacles while parking. System is defective and do not work as it should.
Incident date: May 22, 2025
Camera system, rear, from, 360 degree all are distorted and makes hard to see yellow and white painted lines, pedestrians, and other obstacles while parking. System is defective and do not work as it should.
Incident date: Feb 12, 2025
The contact owns a 2014 Mazda CX-5. The contact stated that while her husband was driving at a slow speed and attempting to parallel park, there was an abnormal sound coming from the engine before the steering wheel seized. No warning light was illuminated. The contact's husband exited the vehicle to inspect the vehicle, and another person stopped to assist and became aware that the ball joint had... Read more
Incident date: Jan 15, 2023
ST 225/75R 15, massive tire blow out tread separation driver's side trailer wheel causing major damage to the trailer and pop out mechanism / electrical wiring within the tire well and exterior of the trailer side. Was able to control the towing vehicle to the side of the highway emergency lane. A tire pressure and temperature monitoring device were utilized. The tire split from bead to bead. Insu... Read more
Incident date: Jan 15, 2023
ST 225/75R 15, massive tire blow out tread separation driver's side trailer wheel causing major damage to the trailer and pop out mechanism / electrical wiring within the tire well and exterior of the trailer side. Was able to control the towing vehicle to the side of the highway emergency lane. A tire pressure and temperature monitoring device were utilized. The tire split from bead to bead. Insu... Read more
Incident date: May 22, 2025
I have a 20202 Rav4 Hybrid and the engine short block has malfunctioned due to no error on my part, in my research there was a recall for this EXACTLY this issues in other cars of this year/make/model - although my vehicle initially did not qualify for this I believe that this in fact related and that Toyota should be responsible for the repair or replacement of the engine. The car is currently... Read more
Incident date: Apr 10, 2023
The contact owns a 2023 Ford Expedition. The contact stated that while the vehicle was parked and turned off, the contact received a "Low Battery" notification from the vehicle's mobile app. The contact stated that upon attempting to start the vehicle, the vehicle failed to start. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failur... Read more
Incident date: Apr 10, 2023
Accident Description: 2025 Kenworth T380 Model: 2025 Kenworth T380 VIN: [XXX] Date of Incident: [XXX] Location: Ontario, Canada On [XXX], while operating a 2025 Kenworth T380 on a straight section of highway in Ontario, Canada, the steering system suddenly became unresponsive while traveling at approximately 64 mph. I believe this failure is directly related to the USK tie rod ends, which are a... Read more
Crash
1 injured
Incident date: May 16, 2025
Odometer Fraud. The contact purchased a 2021 Toyota Supra. The contact stated that after obtaining the vehicle's Carfax history report, it was discovered that there was a mileage discrepancy. The vehicle was a private dealer sale. At the time of purchase, the vehicle mileage was 47,764, and after receiving Carfax history report, it was discovered that the mileage was 72,650.
Incident date: Nov 27, 2024
The contact owns a 2011 Mercury Milan. The contact stated that while the vehicle was at the dealer for servicing, the contact was informed that the electronic brake control module had failed. The contact was informed that the electronic brake control module needed to be replaced. The vehicle was being repaired. The manufacturer was made aware of the failure, but no assistance was provided. The ... Read more
Incident date: May 19, 2025
Cam Phasers were recalled a couple years ago. I had the recall done and they were replaced. They are now worse than ever. My car horribly rattles every single time that I start it up and also now rattles when it idles. I should not have to pay for this out of my pocket. Clearly the part used in the recall did not do it's job.
Incident date: May 3, 2025
I brought my vehicle from a used certified dealer at the time of test drive I asked why such a rough transition when going from gear to gear and I was told it was the ECOBoost engine packed with power. Fast forward after multiple repairs and recalls on this vehicle I’ve made it to my breaking point when my SUV shut down as I was turning onto a busy street coming from my son’s school. The engin... Read more
Incident date: May 19, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the traction control, parking brake light, and brake light were all illuminated... Read more
Incident date: May 21, 2025
UNKNOWN
Crash
Fire
6 injured
3 deaths
Incident date: May 21, 2025
My transmission keeps shuddering my whole vehicle after the new software was installed GM claims it’s fine and normal when in fact it’s going to cause an accident.
Incident date: May 3, 2025
I powered on the truck. Upon ignition check engine light, along with ABS, 4WD, traction control came on. Lights for the forward collision and adaptive cruise control illuminated. ABS system in the truck is no longer functioning causing the brake pedal to pulsate and lose pressure. Dealer diagnosed the troubleshooting codes and determined the ABS and the HCU (Hydraulic Control Unit) need to be repl... Read more
Incident date: May 3, 2025
The contact owns a 2020 Ford Escape. The contact stated that while the vehicle was parked in the garage, there was oil leaking from the vehicle. The contact stated that while stopped at a stop light, the vehicle stalled. There were no warning lights illuminated. The contact stated that after an oil change was performed, the mechanic informed the contact that the oil that was drained was like mud. ... Read more
Incident date: May 3, 2025
My 2023 Tahoe with 76,000 miles went into limp mode and activated an engine light. The vehicle was taken to the dealership and had the code P0747 which is pressure control solenoid A is stuck on. The dealership technician is recommending a valve body replacement to repair this problem. This is a known problem by General Motors and has extended it to the 2022 models only. This is a safety concern t... Read more
Incident date: May 21, 2025
The contact owns a 2016 Jeep Cherokee. The contact stated while driving approximately 45 MPH, the "Service 4x4" warning light illuminated. The contact stated that the vehicle was taken to a local dealer who informed the contact that the PTU software needed to be updated. The vehicle was repaired; however, the "Service 4x4" warning light illuminated again. The contact had taken the vehicle back to ... Read more
Incident date: May 21, 2025
Rear Camera Recalls for the F-150 are well documented, yet my VIN is omitted. For over a year, the image will be intermittently blue, black, and colored lines.
Incident date: May 16, 2025
The contact owns a 2015 Ram 1500. The contact stated that the vehicle had failed to start. The vehicle was towed to an independent mechanic, where it was diagnosed with an unknown failure. The vehicle was taken to the local dealer, where the high-pressure fuel pump(HPFP) was replaced. The contact stated that the check engine warning light was later illuminated while driving. The contact stated th... Read more
Incident date: Jun 1, 2024
The contact owns a 2014 GMC Sierra 1500. The contact stated while driving at an undisclosed speed and attempting to turn the steering wheel, the vehicle lost power steering functionality. The contact stated that the failure had recurred intermittently and had progressively worsened. A message advising of a power steering failure and to drive safely was displayed. The vehicle was not diagnosed o... Read more
Incident date: Jun 1, 2024
The contact owns a 2019 Chevrolet Tahoe. The contact stated that while driving approximately 25-30 MPH, a message advising that the transmission fluid was overheating and to pull over was displayed. The contact coasted to the side of the road where, the vehicle became inoperable. The vehicle was towed to a certified mechanic, who diagnosed that the transmission fluid was burnt, causing the transmi... Read more
Incident date: May 21, 2025
on 5/15/25 at approx. 11am the vehicle was seen with smoke rolling out of the doors and windows, which were all closed. The vehicle had been parked since approx. 8am that day. Once the FD had the fire knocked down, they found that a seat belt retractor module, replaced in 1/2025, was most likely the cause for the fire and damage. The locking mechinisms were metled and unable to open either the dri... Read more
Fire
Incident date: May 19, 2025
While driving a two lane road the adaptive cruise control detects oncoming traffic and improperly slows down or breaks unnecessarily. Most of the time the vehicle breaks so hard it will jolts me forward in my seat. I fear another car will be behind me and this will cause an accident. I have had my vehicle in the shop two (2) times to repair the issue. The dealership/service department has been abl... Read more
Incident date: May 19, 2025
While driving a two lane road the adaptive cruise control detects oncoming traffic and improperly slows down or breaks unnecessarily. Most of the time the vehicle breaks so hard it will jolts me forward in my seat. I fear another car will be behind me and this will cause an accident. I have had my vehicle in the shop two (2) times to repair the issue. The dealership/service department has been abl... Read more
Incident date: May 2, 2025
The contact owns a 2012 Ford Fusion. The contact stated while driving 45-50 MPH, the vehicle lost power steering functionality. The message "Service Power Steering" was displayed. The contact was able to pull over to the side of the road. The contact's husband was able to drive the vehicle to the residence without power steering assist. The vehicle was taken to the dealer, where it was diagnosed t... Read more
Incident date: May 19, 2025
The contact owns a 2017 Ford F-150. The contact stated that the vehicle was making an abnormal rattling sound on cold starts. Additionally, the contact stated that the engine lifters made an abnormal sound while driving. The contact stated that the failure had progressively worsened. An unknown warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed ... Read more
Incident date: May 19, 2025
2019 Honda Ridgeline alarm started going off at random times. This is a safety concern because it causes drain on battery and could affect vehicles ability to operate . The part is the keyless entry unit located behind glove box. I had to go out to check the car in the middle of the night several times. This part has been reported and listed here under bulletin SB-21-055. Honda offered extended wa... Read more
Incident date: May 20, 2025
Driving 60mph in 8th gear while raining, 40 deg F, in Minnesota. The truck shut off (I did not press the Start/Stop button) and dash said "Vehicle Not in Park." Went to pull over, put on turn signals, but they didn't work (it acted like the vehicle was completely shut off but was still rolling at 50+ mph in 8th gear - there was no indication on the dash that showed green light indicating turn sign... Read more
Incident date: May 20, 2025
The contact owns a 2019 Ford F-150. The contact stated that while reversing, the back over prevention camera malfunctioned and displayed a solid blue screen with the message "Camera Malfunction" displayed. During the failure, there was no image displayed, creating a visibility hazard for the driver. The contact stated that the failure was intermittent. The cause of the failure was not yet determin... Read more
Incident date: May 20, 2025
The instrument panel where the digital speed, tire pressure, mileage etc.. is displayed goes black. Sometimes it comes back on and sometimes it stays off for hours
Incident date: May 6, 2025
The contact owns a 2017 Ford Escape. The contact stated while driving at undisclosed speeds, the 9-1-1 Assistance and seat belt warning alerts activated. The contact stated that the key fob sensor intermittently failed to recognize the key fob inside the vehicle with the message "No Key Detected" displayed on the instrument panel. The vehicle was taken to a dealer however, the failure was not dupl... Read more
Incident date: May 16, 2025
Upper rail for sliding rear window came off causing the rear slider to fall into the back seat. This is a known problem with 2015 and newer F150's with a rear sliding windows. Ford refuses to acknowledge the issue and take responsibility for it. It is a failure of the adhesive that holds the top rail for the slider to the window.
Incident date: May 1, 2025
My new 2025 Equinox RS AWD ran out of gas entering a 55 MPH highway. I tried to roll to the shoulder, and I came to a stop half on the right shoulder and half in the lane. When a 2025 Equinox RS AWD won't run, in this case because it is out of gas, there is no way to shift the car out of Park and into Neutral so it could be rolled out off the road, or on to a Tow truck ramp. When a 2025 Equinox R... Read more
Incident date: Nov 11, 2024
Midway home I got a message on my dashboard “steering assist reduced - drive with care”, but my power steering was still functional. I parked my car in the driveway, shut it off, and the cooling fans started blowing excessively. This continued for 5-ish minutes before shutting off on its own. Then I noticed that the engine temp gauge wasn’t working. Unsure if this is a problem with the therm... Read more
Incident date: May 16, 2025
Automatic braking is very sensitive, especially in the rain, and even more so when backing up in the rain. The unexpected braking happened to me at a rotary for no apparent reason, and numerous times in reverse. Service Vehicle Soon Light/(Propulsion System Failure) came on randomly at around 4000 miles. Within a day or so it turned off. Nothing with the car seemed to be effected. Then around 45... Read more
Incident date: Apr 7, 2025
Motor Generator Unit Failure
Incident date: Apr 7, 2025
Right side passenger sliding door makes a loud buzzing noise when it locks.
Incident date: Apr 7, 2025
***THIS IS A RESUBMIT WITH CORRECTED INFORMATION*** I purchased a used 2016 Acura MDX from a family member, and shortly afterward began experiencing a rhythmic metallic knocking noise under load, particularly at low RPMs (e.g., accelerating in low gears or when the engine is bogged). The noise is not present at idle or during coasting, and it closely matches the symptoms described in recall 23V-7... Read more
Incident date: May 17, 2025
The contact owns a 2016 BMW 528i. The contact stated that while his partner was driving at undisclosed speeds, there was smoke coming from the engine and entering the cabin through the vents while the heater was activated. There was an abnormal burning odor entering the cabin. The contact also observed the burning odor while driving the vehicle. There were no warning lights illuminated. The contac... Read more
Incident date: May 18, 2025
Nexen LT235/80R17 2 blow out's and one tire failure. factory installed tires. I have had 2 blowouts on the right front of my Ram 3500. I had discount tire unmount and re mount my spare on the blown-out tire wheel (for appearance purpose) so my spare is now another brand, the spare Nexen that replaced the blow out also blew out within ~2000 miles. I took the vehicle to Walts Live Oak Ram to inspect... Read more
Incident date: Feb 3, 2023
While driving my vehicle at approximately 15-20 mph it unexpectedly and without warning shut down and engaged the emergency brake bringing the vehicle from 20 to 0 immediately. The vehicle the stated ignition was not put in park. I restarted the vehicle and the e brake was engaged.
Incident date: Feb 3, 2023
The contact owns a 2020 Ram 1500. The contact stated while driving 65-70 MPH and towing a trailer, the traction control engaged, and the vehicle went into LIMP Mode. The Police had aided with getting the vehicle off the roadway. The traction control and engine warning lights were illuminated. The vehicle was taken to the local dealer, and two unknown local dealers were unable to determine the fail... Read more
Incident date: Feb 3, 2023
The contact owns a 2020 Ram 1500. The contact stated while driving 65-70 MPH and towing a trailer, the traction control engaged, and the vehicle went into LIMP Mode. The Police had aided with getting the vehicle off the roadway. The traction control and engine warning lights were illuminated. The vehicle was taken to the local dealer, and two unknown local dealers were unable to determine the fail... Read more
RAM
1500
(2020) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP
May 19, 2025
Incident date: Jan 1, 2021
The contact owns a 2020 Ram 1500. The contact stated while driving 65-70 MPH and towing a trailer, the traction control engaged, and the vehicle went into LIMP Mode. The Police had aided with getting the vehicle off the roadway. The traction control and engine warning lights were illuminated. The vehicle was taken to the local dealer, and two unknown local dealers were unable to determine the fail... Read more
Incident date: Jan 1, 2021
The contact owns a 2017 Ford F-150. The contact stated that while driving at various speeds, the transmission unexpectedly downshifted, causing the vehicle to abruptly decelerate and shut off. After restarting the vehicle, the failure was self-corrected; however, the failure later reoccurred. Additionally, during the failure several unknown warning lights illuminated. The vehicle was taken to the ... Read more
Incident date: Jan 1, 2021
The contact owns a 2022 Ford Bronco Sport. The contact stated while driving 30 MPH and depressing the accelerator pedal, the vehicle hesitated. The contact was able to pull over to an empty parking lot. The contact attempted to reverse; however, the vehicle failed to respond as needed. The contact turned off and restarted the vehicle after waiting fortwo minutes; however, the failure persisted. Th... Read more
Incident date: May 19, 2025
Wrench light popped on downshift to first gear, speedometer goes to zero. My son and I driving down highway and it suddenly drops to first gear. Dealer said it sounds like transmission molded lead frame. Code reader says it's speed sensor which is in lead frame harness.