Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Sep 1, 2024
My Jeep Cherokee is under NHTSA Recall 25V-011 / Manufacturer Recall 01C for a defect in the Power Transfer Unit (PTU) that can cause sudden loss of power while driving or loss of PARK while stationary, both posing crash risks. The recall was issued in January 2025 and as of September 2025 the remedy is still not available. The defect has not been inspected or confirmed by a dealer since FCA/Ste... Read more
Incident date: Aug 31, 2025
driving the vehicle on a regular city street when the flashing engine light came on out of nowhere. immediately pulled off and had the vehicle towed to my dealership. result of the inspection, i have to replace my engine. as soon as i started researching the issue it is clear that this truck should be part of the GM recall. it is a known issue that GM slow played for years, but as of now this ... Read more
Incident date: Aug 27, 2025
While driving, a service warning came on that reads "Service Power Steering" - when that came on, the brakes ceased to work properly and required significant force, causing a big delay in braking. It is not safe to drive due to the limited braking. This mirrors the recall situation for other 2021 Trailblazer models with the interrupted brake sensor.
Incident date: Feb 5, 2024
It started out as a misfire which can be caused by multiple issues, after changing spark plugs and coils, noted low coolant (no visible leaks), white smoke, running rough. Ford dealer diagnosis as coolant intrusion and states a complete long block needs replacement. The cost of this is more than the market value.
Incident date: Jul 15, 2022
Transmission went out at 93,000 miles. Toyota dealer confirmed the car needs a new transmission and wants me to pay $7500 for it. This seems ridiculous for these to go out the early. I follow all the regular maintenance schedules
Incident date: Jan 4, 2025
I have owned my jeep since 2019. Since having my jeep MULTIPLE times I have had the Service shifter light come on. Previously shutting the vehicle off and turning it back on seemed to solve the issue for a little bit until it would come on again. Later down the road my battery died. Upon replacing the battery I didn't seem to notice the issue ever. Now I have another new battery and the light has ... Read more
Incident date: Aug 18, 2025
The contact owns a 2019 Infiniti QX50. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated while driving 35 MPH, the vehicle lost motive power and stopped. The contact wa... Read more
Incident date: Aug 18, 2025
This vehicle continues to have electrical issues which effects the drivability. For the current service visit, the vehicle was taken in due to “shut down” or “shudder off” as if the car had completely been downshifted and lost power while in full drive mode causing a driving interruption. This driving interruption causes a concern for safety. As of today, the vehicle has been in the servi... Read more
Incident date: Aug 18, 2025
This vehicle continues to have electrical issues which effects the drivability. For the current service visit, the vehicle was taken in due to “shut down” or “shudder off” as if the car had completely been downshifted and lost power while in full drive mode causing a driving interruption. This driving interruption causes a concern for safety. As of today, the vehicle has been in the servi... Read more
Incident date: Jun 24, 2025
The contact owns a 2019 Honda Pilot. The vehicle was taken to the local dealer for an oil change. The contact stated that after leaving the dealer, the vehicle started making an abnormal knocking sound. There were no warning lights illuminated. The vehicle was taken back to the local dealer, where it was diagnosed, and it was determined that there was a failure in cylinder #1, and the lower engine... Read more
Incident date: Dec 31, 2019
The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (ENGINE AND ENGINE COOLING). However, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact... Read more
Incident date: Nov 18, 2024
This happened to all of my tires that were not even 3 years old yet. I purchased my used vehicle from Anderson Nissan in Lake Havasu City AZ a year and a half ago. The Scorpion Perilli Tires 235 45/R19 on my vehicle seemed to be like new. Starting in December is when I started to have problems my low tire pressure light came on and I took it to America Tire Company in Cathedral City CA and they... Read more
Incident date: Dec 30, 2023
See attached document for complaint.
Incident date: Dec 30, 2023
The contact owns a 2015 Cadillac SRX. The contact stated that while attempting to start the vehicle, the ABS module warning light illuminated. A dealer was contacted. The vehicle was taken to a dealer, where it was diagnosed, and determined that the ABS module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure and informed the contact that parts were ... Read more
Incident date: Jul 21, 2025
The 2017 Nissan Altima has a delay in acceleration when the gas pedal is pressed. I couldn't accelerate pass 35-40 mph when I was driving. Thankfully it was bumper to bumper traffic.
Incident date: Jul 21, 2025
The 2017 Nissan Altima has a delay in acceleration when the gas pedal is pressed. I couldn't accelerate pass 35-40 mph when I was driving. Thankfully it was bumper to bumper traffic.
Incident date: Sep 3, 2025
I went to leave my workplace and got into my car with a message of “Only Exit Vehicle in a P Position. Please Service Vehicle”. I turned off my vehicle and restarted it and the message went away The next morning I got in my vehicle and the same message came back. Leaving my workplace it shut itself off again I found that this year and model has been affected by a recall for that same issue b... Read more
Incident date: Sep 4, 2025
Vehicle: 2017 Honda Pilot VIN: [XXX] Mileage at failure: 111000 Summary of Issue: My 2017 Honda Pilot suffered a sudden engine failure diagnosed by a Honda dealer as internal damage due to a failed connecting rod bearing. This is the same failure mode documented in Honda TSB 23-097 / Safety Recall for other Pilot model years (2016, 2018–19), but my 2017 VIN was excluded. Circumstances of Fail... Read more
Incident date: Sep 1, 2025
I was driving down 776 (a busy highway)Blazer completely shut off, so scary almost got hit by a semi, I don’t know how he managed to get around me , I jumped out of car! Sure thought it was my day to die! Called police for help! Had it towed home then to garage , was told it was the electrical fuel modular! Haven’t slept right in 3 days ! I’m still so shaken up!
Incident date: Sep 1, 2025
The car has excessive play in the steering causing much vibrations in the seat and steering wheel while driving, the slightest movement will send you all over the road and presents itself extremely jerky and unstable handling. It should not have this much play in the steering. I see multiple complaints over the steering of this car model but oddly enough i have the opposite issue pertaining to the... Read more
Incident date: Dec 23, 2024
The contact owns a 2025 Chevrolet Corvette. The contact stated that while operating the vehicle, the Forward Collision Avoidance alert button was pressed but the Forward Collision Avoidance system failed to activate. The cause of the failure was not yet determined, and the vehicle was not repaired. The local dealer was made aware of the failure. The manufacturer was not yet contacted. The failure ... Read more
Incident date: Dec 23, 2024
Engine leaking oil from the front cylinder bank’s valve cover or leaking from the valve cover’s gasket onto the alternator. A sufficient amount of oil could damage the alternator resulting in illumination of the charging system warning lamp and disablement of the charging system. If the vehicle is continually driven with a disabled charging system, the engine can shut off, increasing the... Read more
Incident date: Dec 23, 2024
Engine leaking oil from the front cylinder bank’s valve cover or leaking from the valve cover’s gasket onto the alternator. A sufficient amount of oil could damage the alternator resulting in illumination of the charging system warning lamp and disablement of the charging system. If the vehicle is continually driven with a disabled charging system, the engine can shut off, increasing the... Read more
Incident date: Aug 3, 2025
The contact owns a 2013 Toyota Prius C. The contact stated that while driving at 25 MPH, the vehicle stalled and failed to restart. The contact stated that he and his wife were in the vehicle during the failure, and the vehicle was almost crashed into. The contact stated that he and his wife were left stranded in oncoming traffic. The vehicle was towed to the dealer, where it was diagnosed that th... Read more
Incident date: Aug 3, 2025
On two separate instances the vehicle stalled and shut off. Once on a highway at 65mph. Second failure was on a private road at 15mph. Both instances were in a 1 week period.
Incident date: Sep 3, 2025
Vehicle: 2020 GMC Sierra Denali 1500 (VIN: [XXX] ) Description of the Problem: My 2020 GMC Sierra Denali has developed serious engine problems that create unsafe driving conditions. On [XXX], I documented loud knocking and clicking noises coming from the engine. The vehicle also shows warning lights and unpredictable performance. Because of these defects: •I cannot safely drive the truck witho... Read more
Incident date: Sep 3, 2025
The contact owns a 2023 Land Rover Range Rover. The contact stated that while driving 60-65 MPH, the check engine warning light illuminated. The contact drove to the destination and parked the vehicle. The contact stated that while attempting to drive the vehicle out of the parking lot, several unknown warning lights were illuminated, and the vehicle stalled. The vehicle failed to restart after se... Read more
Incident date: Sep 3, 2025
Vehicle experienced a sudden no-start condition in July 2025 after being parked for ~2 weeks. Engine cranked briefly, then shut off and displayed a red immobilizer warning. OBD-II scans showed BCM memory faults (B22A9), immobilizer lockout (P0513), CAN-C bus communication errors, and repeated low-voltage codes. Dealer replaced PCM (~$1,550) but vehicle still inoperative. Dealer then determined BC... Read more
Incident date: Aug 1, 2025
Vehicle experienced a sudden no-start condition in July 2025 after being parked for ~2 weeks. Engine cranked briefly, then shut off and displayed a red immobilizer warning. OBD-II scans showed BCM memory faults (B22A9), immobilizer lockout (P0513), CAN-C bus communication errors, and repeated low-voltage codes. Dealer replaced PCM (~$1,550) but vehicle still inoperative. Dealer then determined BC... Read more
Incident date: Aug 30, 2025
The contact owns a 2024 Kia Forte GT. The contact stated that while driving approximately 25 MPH on an off-ramp and making a right turn, the lane assist feature had malfunctioned, causing the vehicle to steer and crash into the guard rail. During the incident, the passenger side of the vehicle was damaged along with the guard rail. No injuries were reported. A police report was taken at the scene,... Read more
Crash
Incident date: Aug 31, 2025
The contact's son owns a 2020 Chevrolet Corvette. The contact stated that while her son was driving 65 MPH, the oil temperature and check engine warning lights illuminated; however, the driver was able to safely drive to the destination. Upon leaving and attempting to start the vehicle, the vehicle failed to start. The vehicle was towed to the dealer, who diagnosed a failure with the main wiring h... Read more
Incident date: Apr 3, 2025
The contact owns a 2023 Toyota Highlander. The contact stated that while driving approximately 75 MPH, there was an abnormal scraping sound coming from the front of the vehicle. The contact stated that simultaneously, the top part of the bumper was flipped up by the slipstream and crashed onto the hood. The contact pulled over but was unable to recover the lower part of the bumper, but was able to... Read more
Incident date: Jul 9, 2025
Incident 1: Rear brakes needing replaced within 30,000 miles. Rear brakes at that mileage is unheard of. Incident 2: Coil packs failing and leaving me stranded. 34,000 miles Incident 3: Most recent at 44,000 the flex plate is now broken. With a simple internet search the flex plate is a reoccurring issue that a lot of motorist are experiencing.
Incident date: Aug 31, 2025
1. while driving slow or making a right hand turn the vehicle turns itself off 2. periodically the car does not start/no power and does not respond to keyless car lock 3. periodically the dashboard panel lights will not turn off, flash or some will go off but not all All of the above have been a twice repaired GMC recall 17276 and has been occurring since 2020.
Incident date: Mar 4, 2025
The contact owns a 2018 Alfa Romeo Stelvio. The contact stated that the instrument cluster was inoperable. The vehicle was taken to an unknown local dealer, and it was confirmed that there was no warranty coverage on the vehicle for the failure. The dealer informed the contact about a seat belt recall that was completed, but the initial failure was not repaired. The contact stated that after refue... Read more
Incident date: Mar 4, 2025
The contact owns a 2018 Alfa Romeo Stelvio. The contact stated that the instrument cluster was inoperable. The vehicle was taken to an unknown local dealer, and it was confirmed that there was no warranty coverage on the vehicle for the failure. The dealer informed the contact about a seat belt recall that was completed, but the initial failure was not repaired. The contact stated that after refue... Read more
Incident date: Sep 1, 2025
Back-up Camera, the BACK OVER PREVENTION: SENSING SYSTEM: CAMERA only works intermittently. I'm being told me vehicle is not part of the current recall in the 2015 Expedition that was issued in April 2025, yet my vehicle (a 2015 Expedition) is experiencing the problems detailed in the recall. Why isn't my vehicle part of this recall, shouldn't the recall be expanded to all 2015 Expeditions experie... Read more
Incident date: May 15, 2025
While driving, the panoramic moonroof on my 2021 Mercedes-Benz GLB 250 (VIN: [XXX] ) suddenly shattered without any visible impact or prior damage. It sounded like an explosion, and glass rained down into the vehicle. This could have caused serious injury to myself or my child. There was no indication that a rock or debris hit the vehicle. No vehicles were in front of me, and I have no history of... Read more
Incident date: Dec 20, 2023
I bought my van used in March of 2025. within 6 weeks I noticed when accelerating my van hesitated about 3 seconds before going when I went to take-off. This has caused great concern . Last week it caused me a accident because of the delay in acceleration. Luckily I was not hurt but did cause a accident. I feel they're should be a recall to fix this after reading many complaints about the same... Read more
Crash
1 injured
Incident date: Dec 20, 2023
I bought my van used in March of 2025. within 6 weeks I noticed when accelerating my van hesitated about 3 seconds before going when I went to take-off. This has caused great concern . Last week it caused me a accident because of the delay in acceleration. Luckily I was not hurt but did cause a accident. I feel they're should be a recall to fix this after reading many complaints about the same... Read more
Crash
1 injured
Incident date: Aug 27, 2025
There is a known recall for this vehicle (Reference NHTSA Safety Recall 23V905) related to the engine oil pump drive belt tensioner arm. According to the recall notice, it says "Parts are now available to repair your vehicle" and "please have this recall performed as soon as possible". My local Ford Dealership has denied my request to have this recall serviced, and refused to schedule me a futur... Read more
Incident date: Sep 5, 2022
There are two occurances 1-8/2/2025 While traveling down highway 69 over I40, at 75 MPH, the right rear tire blew. It was not a slow release, but rather a boom and then all kinds of noise. The car was hard to control but there was no accident. Had it been a front tire....The sidewall blew out. If I had run over something, my wife or I should have seen it and they tear would be in the other dir... Read more
Incident date: Sep 21, 2021
I am writing to express my serious concern and frustration regarding the unresolved recall on my 2020 Chevrolet Silverado 2500 (VIN: [XXX] ). Despite multiple visits to multiple dealerships, I was repeatedly told that the necessary parts to complete the recall repair were on back order and instructed to “wait for parts.” No interim solution or assistance was ever offered. As a result of this... Read more
Incident date: Aug 10, 2025
The contact owns a 2025 Toyota 4Runner. The contact stated that while attempting to reverse, the contact heard a scratching sound coming from the brakes. No warning light was illuminated. The dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the diagnostic result was unknown. The brake pads were replaced, and the vehicle was repaired. The manufacturer was notified... Read more
Incident date: Aug 1, 2025
The contact owns a 2023 Fisker Ocean One. The contact stated that while driving at an undisclosed speed, the contact became aware of an abnormal coolant burning odor. The contact had received notifications of NHTSA Campaign Numbers: 24V499000 (Electrical System), 24V466000 (Structure), and 24V623000 (Service Brakes, Electric). The contact stated that the unrepaired recalls could be performed becau... Read more
Incident date: Sep 2, 2025
The contact owns a 2023 Fisker Ocean One. The contact stated that while driving at an undisclosed speed, the contact became aware of an abnormal coolant burning odor. The contact had received notifications of NHTSA Campaign Numbers: 24V499000 (Electrical System), 24V466000 (Structure), and 24V623000 (Service Brakes, Electric). The contact stated that the unrepaired recalls could be performed becau... Read more
Incident date: Sep 2, 2025
The contact owns a 2018 Audi Q7. The contact stated that there was an abnormal fuel odor inside the cabin of the vehicle at start-up, and the MMI System warning light remained illuminated. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and the contact was informed that the fuel pump was faulty and needed to be replaced. The vehicle was repaired; however, the MMI System w... Read more
Incident date: Sep 2, 2025
The contact owns a 2018 Audi Q7. The contact stated that there was an abnormal fuel odor inside the cabin of the vehicle at start-up, and the MMI System warning light remained illuminated. The vehicle was taken to a local dealer, where the vehicle was diagnosed, and the contact was informed that the fuel pump was faulty and needed to be replaced. The vehicle was repaired; however, the MMI System w... Read more
Incident date: Sep 2, 2025
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.