Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Sep 15, 2025
This started at about 65000 miles in my 2023 Model Y. The rear camera first lost picture and I received a warning that it may be intermittent. It has progressed now to the point that autopilot, navigation, all cameras, cruise control, auto headlight, and auto wipers are all nonfunctional. The car does not know its location. All safety features such as lanekeeping, cross traffic alert, auto bra... Read more
Incident date: Sep 11, 2025
Incident Description – Event 1 On August 28, 2025, at approximately 4:45 p.m. while driving on Sugar Ridge Road, my 2023 Subaru Ascent suddenly jerked violently into the left lane without warning while the EyeSight Driver Assist system was active. I had to take immediate corrective action to maintain control and avoid a head-on collision. This behavior has occurred on multiple occasions under si... Read more
Incident date: Sep 11, 2025
Incident Description – Event 1 On August 28, 2025, at approximately 4:45 p.m. while driving on Sugar Ridge Road, my 2023 Subaru Ascent suddenly jerked violently into the left lane without warning while the EyeSight Driver Assist system was active. I had to take immediate corrective action to maintain control and avoid a head-on collision. This behavior has occurred on multiple occasions under si... Read more
Incident date: Sep 11, 2025
The engine continually misfires, forcing me to continually get it fixed. Now, with only 68,000 miles I have to replace the head gasket ($4000), which my mechanic states is an extremely common problem with this make, model, and year. I also continually get notices to my Ford app about “fault detected—service engine soon” (for the misfire) and “a power train or AWD fault has been detected”... Read more
Incident date: Sep 3, 2025
I parked my 2023 Kia Telluride vehicle in driveway. Went into house for 15 minutes. When I came back out the front passenger side window had spontaneously cracked. No wind, no people, no shrubs or trees nearby. Window tint on the window is holding it together.Kia dealership refused to file a warrantly claim. Two years previously, I had the same thing happen to my windshield. While parked in my ga... Read more
Incident date: Sep 12, 2025
The contact owns a 2023 Nissan Rogue. The contact stated that while driving at approximately 55 MPH, the vehicle intermittently lost automotive power and independently downshifted. In addition, the vehicle returned to normal operation once the contact shut the engine off and restarted. There were several unknown warning lights illuminated, along with the "Apply Parking Brake" message displayed on ... Read more
Incident date: Sep 5, 2025
Bought new 2025 GMC Acadia in March of same year. At ~4500 miles I started getting Brake Assist, Forward Collision and Electronic Stability Control warning messages on dash. Upon researching, this is an increasingly common issue with this vehicle that can render the brakes unusable. I no longer feel safe in the vehicle and want it refunded. Car is now in the shop. Taken in on 9/11. Problem has bee... Read more
Incident date: Dec 31, 1969
My vehicle has relatively low miles on it, it does not get driven very often. Once I had done the first oil change I had to pay for after the dealer covered maintenance warranty was over for the oil changes was when I started having the problems. Three separate times the low oil light came on the dash and I had to add oil to my engine, about a total of 3 quartz. I told the first dealer that I was ... Read more
Incident date: Dec 31, 1969
2024 Honda Pilot EX-L has a knocking sound when turning steering wheel in either direction when stopped or at slow speed as in parking.
Incident date: Aug 5, 2025
Coolant leak into the cylinders. Replaced the first engine for the same issue, this is the second engine.
Incident date: Sep 1, 2025
My master cylinder leaked in to my brake booster, so I had to replace both after losing my brake stopping abilities. I received the new parts replaced them then hookup the battery checked brakes turned off ignition. Went back to start engine nothing battery 7.5 volts.. Replaced 250.00 started engine brakes good drove stopped 3 times got home evening sun down brake lights are on, I cant turn them o... Read more
Incident date: Sep 12, 2025
Thermostat not working. Causing fan to run as if the vehicle is overheating
Incident date: Feb 14, 2025
Recurring issue with blind spot and rear cross traffic malfunction alerts. Toyota had issued a service bulletin for this concern. Dealer had to reprogram the module under part: 39151 T-SB-0034-19. CODE C1AB4 and C1AB5.
Incident date: Sep 13, 2025
Multipurpose camera behind the front windshield was inspected by Honda dealership. They were able to verify it had a fault and needed to be replaced at a cost of around $1700. This camera controls many of the safety features this van advertises such as the the Lane Keep Assist and Collision Mitigation. While researching online, I was able to find multiple owners of the 2018-2019 Honda Odyssey that... Read more
Incident date: Aug 10, 2025
When using Apple CarPlay (wired or wireless), audio intermittently skips and stutters like a skipping CD or static AM radio. This only occurs on CarPlay, not Bluetooth. The skipping can make navigation prompts and hands-free calls unintelligible. Bluetooth audio works fine. Concern: The infotainment/head unit system may be part of the known MOST bus / FAKRA connector issue documented in Honda TSB... Read more
Incident date: Aug 10, 2025
The contact owns a 2008 Subaru B9 Tribeca. The contact stated that there was an abnormal fuel odor coming from the vehicle. Additionally, the contact noticed that there was fluid leaking from underneath the vehicle onto the ground. The contact stated that upon extending her hand underneath the vehicle by the middle section of the hood, the fluid dripped onto the contact's hand, and the contact bec... Read more
Fire
1 injured
Incident date: Aug 10, 2025
My vehicle cam phasers went bad. Cost to repair is in the upwards of $5000. Called Ford was unwilling to help pay for repairs. There was a TSB put out a year or so ago that stated that FORD knows about the cam phaser issue and would help pay for repairs. My cam phasers went bad this week and if not fixed can cause complete engine failure. They have apparently redesigned them a couple of times. I j... Read more
Incident date: Aug 29, 2025
Fuel access door does not open correctly. Fuel door does not have a lock or a require pressing of a button to open; you would normally just 'push' on closed door to make it pop open. Over the past (3) months, this has not always been working. Sometimes it requires multiple high-pressure pushes (or a light bump) for door to open. On other occasions, unlocking the vehicle (all doors) and not jus... Read more
Incident date: Aug 12, 2025
camera recall number is 25S72 (NHTSA 25V442000). I own a 2016 Ford Flex and its having the same issue. I had the camera replaced at the dealership out of pocket once before and its still not working. I feel my issue is the same as this recall just affecting a different model.
Incident date: Jun 12, 2025
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the driver's side B-pillar trim detached and flew off the vehicle. The dealer was made aware of the failure. The contact was advised to tape the remaining attached piece of the B-Pillar Trim Applique. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact recei... Read more
Incident date: Nov 27, 2024
The contact owns a 2019 Hyundai Sonata. The contact stated that while driving at various speeds, there was a knocking sound coming from under the hood. The contact stated that the engine was consuming an excessive amount of engine oil. In addition, while attempting to drive, the vehicle failed to exceed 5 MPH. The check engine warning light was illuminated. The vehicle was taken to a local dealer,... Read more
Incident date: Nov 27, 2024
Hi, For example, Audio would cut completely throughout the vehicle not allowing me to access any sources such as the On star board system in the event of a crash, music sources etc. In addition, when this happens all my safety features turn off on the car along with the screen going blank etc. This continued to happen on multiple occasions including with my kids and family in car on a 1 hour... Read more
Incident date: Sep 8, 2025
When starting or stopping the engine with the push button, a mechanism makes a loud grinding noise.
Incident date: Sep 8, 2025
I was driving the vehicle to work and was unable to stop. I had to use the emergency brake system.
Incident date: Sep 12, 2025
Our panoramic sunroof exploded while driving down the highway.
Incident date: Sep 6, 2025
The contact owns a 2017 Infiniti QX30. The contact stated the vehicle was included in NHTSA Campaign Number: 21V419000 (Steering) for the lower steering shaft and was repaired under recall. After the recall repair, the steering wheel occasionally seized intermittently, the horn failed to operate, and the buttons on the steering wheel were inoperable. Additionally, the mileage, tire pressure, and o... Read more
Incident date: Nov 1, 2023
I would like to file a complaint regarding a serious engine issue with my vehicle. At times, when I put the car in reverse, the engine suddenly accelerates on its own without pressing the gas pedal. This unexpected acceleration creates a dangerous situation and increases the risk of an accident. I request that this matter be investigated for potential safety defects to prevent harm to drivers and... Read more
Incident date: Sep 2, 2025
While I am driving my vehicle Ford Edge when I press the gas pedal the vehicle do not respond property. Is acting like the vehicle has no enough gas and its shake the car a little bit. I took it to the Ford dealer in Asheboro NC, but because is no recall in place the only option for me was to pay for a initial inspection and see if the problem can be found. About the Forward Collision Warning is c... Read more
Incident date: Sep 1, 2023
My Honda Pilot 2018 is a modified vehicle with wheelchair ramp. It is in the recall list for Honda. Recall: swelling of fuel pump motor impeller, fuel pump may seize/stop working. Defective impeller may cause fuel pump inoperative, which could prevent engine from functioning. May cause a loss of motive power/stall while driving, increasing risk of crash or injury creating a safety hazard. -Repl... Read more
Incident date: Sep 1, 2023
Had all previous open recalls for iccu performed. No previous warning in car. Driving unto free way. Loud noise like a tire pop. 12 volt low power warning on dash screen. Car began to lose power. Picture of a turtle shows up. Low power warning. Car lost power within 10 seconds. And couldn't accelerate. Extremely dangerous. Once completely stopped the car turned off and couldn't start again. ... Read more
Incident date: Sep 1, 2023
Had all previous open recalls for iccu performed. No previous warning in car. Driving unto free way. Loud noise like a tire pop. 12 volt low power warning on dash screen. Car began to lose power. Picture of a turtle shows up. Low power warning. Car lost power within 10 seconds. And couldn't accelerate. Extremely dangerous. Once completely stopped the car turned off and couldn't start again. ... Read more
Incident date: Jul 23, 2025
when driving the steering gets stuck and have to abruptly jerk the steering wheel to get it unstuck, this is related to Recall Number23V-704 and Honda is refusing to replace the steering rack and pinnion as resomended by my local honda dealer.
Incident date: Sep 11, 2023
The front multipurpose camera has failed “due to internal failure” according to the service tech at local Honda dealer. The camera functions - lane keeping assist, adaptive cruise control, front collision warning, and auto High beam lights, have not functioned for the past month. The windshield was replaced more than a year ago and no other incidents caused the failure, so it seems the camera ... Read more
Incident date: Jul 25, 2025
The contact’s mother owns a 2020 Toyota Corolla. The contact stated that while looking in the list of features on the infotainment center, the Forward Collision, Brakes, Accelerator, Lane Assist, On-Board Collision, and other safety features were flagged as malfunctioning. The contact stated that the list of malfunctioning systems seemed to have increased over time. The vehicle failed to turn of... Read more
Incident date: Jul 25, 2025
Odometer Fraud. The contact purchased a 2017 Honda Pilot. The contact stated that while searching on Carfax ,it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 85,000, and at the time of searching on Carfax, it was discovered that the mileage was 184,753.
Incident date: Sep 11, 2025
I purchased by 2019 Nissan leaf brand new from a Nissan dealership. My electric vehicle is our only vehicle and has been effectively disabled for out of town driving by a safety recall for the traction battery for nearly a year. Nissan continues to be unable to repair or resolve this safety recall and has offered no alternatives other than telling me not to fast charge the vehicle for fear of it c... Read more
Incident date: Sep 7, 2025
I read this following article: [XXX] My 2016 Ford Fusion experiences this issue. I was curious why the Fusion is not included in the recall? Thank you. [XXX] c- [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Sep 7, 2025
The windshield wipers quit working while driving during a down pour; some piece to the motor broke. This can cause severe injuries and even death due to the fact that it caused me to not be able to see where I was going and what was around me and could have driven off a high ramp. It hasn’t been inspected by anyone yet. There were no signs, warnings, or messages stating a failure may occur. This... Read more
Incident date: Sep 7, 2025
UNKNOWN The display panel on the instrument cluster has went out. There was an open recall for newer models (2022-2024), but my vehicle's year (2020) was not included. After going through multiple forums, and speaking with many dealerships, this has been an on-going issue with multiple Jeep owners.
Incident date: Sep 24, 2024
While driving at night in a poorly lit area, I could barely see. I turned on the high beam but it blinded on coming traffic. I checked into this and found out Nissan was sued for this and had a short (approximately 3 months) period when you could get it fixed for free from the dealership. No recall issued even though Nissan was well aware of this. But when I tried to get it fixed, the dealership ... Read more
Incident date: Nov 30, 2021
When parking and shutting off vehicle I get a notification on my dash "Shift to Park" along with dinging noise.
Incident date: Aug 25, 2025
When I put the car in park and go to turn off the car, I'm getting a "Shift to Park" error when the car is already in park. This error will not allow the car to shut off. I have to shift it back out of gear and then back to park several times before it will recognize that it's in park and allow me to turn off the car.
Incident date: Jul 31, 2025
Driving down the interstate my 2022 chevrolet equinox LT lost all propulsion and shut off. I was able to get pulled over to the side of the road had to have my vehicle towed. Vehicle was repaired after a week at the dealership the problem was the fuel pump module again. This is the 2nd time the fuel pump modulehas went out in 2 years.
Incident date: Jul 30, 2025
"Passenger Restraint System (Malfunction)" warning appears on the main screen and instrument panel blocking other information and cannot be removed from instrument panel WHILE THE SEATBELT HAS WORKED NORMAL. I researched the problem and found several threads about this problem on the BMW owners forums and found several discussions by numerous owners that said it is FAULTY SENSOR problem which is... Read more
Incident date: Sep 10, 2025
The rear backup camera when in reverse shows a blank screen. When switched to park or drive, a message appears on the screen that says camera unavailable with a warning sign. This began early June 2025. It does not happen every time but it is more often than not. I have had this looked at by a Ford authorized dealer however the problem would not arise for them to see it in action. Yes I can use my... Read more
Incident date: Jul 1, 2025
The rear camera is displaying the top of the license plate! It wasn’t doing it when I first purchased the car. Dealer states it is normal. I do not agree.
Incident date: Jul 1, 2025
Passenger Restraint system malfunction for the front passenger seat. This may not trigger the airbag for a passenger sitting in the front if a collision occurs and can seriously injure someone. This problem appears to be very common with BMW models within this timeframe. All over car forums and youtube videos, some videos with over 100k views per video. I am not sure how BMW has not recalled this ... Read more
Incident date: Jul 17, 2025
The vehicle will randomly shut itself off while it is operating causing the dashboard to flicker on and off before shutting down fully. The steering wheel gets stuck at the 1:00 position.
Incident date: Jul 17, 2025
The jeep use to stop if I was going and a car suddenly stopped in front of me. But now it has done it 3 times and there wasn’t a car or anything infront of me.
Incident date: Jul 12, 2025
The jeep use to stop if I was going and a car suddenly stopped in front of me. But now it has done it 3 times and there wasn’t a car or anything infront of me.