Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: May 10, 2025
On May 16 2025 I started my truck and all the lights started flashing on my cluster( I took pictures) I drove down the street in my vehicle and it put itself into park. I drove back to my shop and called the dealership to make an appointment along with enterprise Rent-A-Car. I had the rental vehicle from May 16 through May 22. After the ABS module recall was performed on May 21, 2025, my 2021 Ram ... Read more
Incident date: Jun 5, 2025
On May 16 2025 I started my truck and all the lights started flashing on my cluster( I took pictures) I drove down the street in my vehicle and it put itself into park. I drove back to my shop and called the dealership to make an appointment along with enterprise Rent-A-Car. I had the rental vehicle from May 16 through May 22. After the ABS module recall was performed on May 21, 2025, my 2021 Ram ... Read more
Incident date: Jun 5, 2025
ABS Module failure. Brake pedal solid when depressed with no brakes available. I will request the bad module from the dealer. No brakes is an extremely dangerous condition. The motorcycle is in a Harley Davidson getting the module replaced. This catastrophic failure happened with no warnings or symptoms.
Incident date: Jun 5, 2025
I need to preface this by stating I fundamentally don’t understand how an issue that directly results in the failure of inspection which dictates road safety/emissions quality and was identified by two mechanics as a part known to fail cannot be under a recall. The part addressed is #14001-3TA1E but more specifically it is an issue with the value position sensor. It is a small part which dicate... Read more
Incident date: Jun 3, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? When driving down a busy road, the car completely stalled with loss of power steering, unable to accelerate or brake, power completely lost in car with all safety lights illuminated on the dashboard. Eventually brakes returned, able to stop car. Unable to restart and loss of power for windows. After... Read more
Incident date: Jul 1, 2024
The contact owns a 2018 Ford Taurus. The contact stated that while in reverse(R), the back over prevention camera displayed an upside-down image or a blank image. The vehicle was taken to a dealer where the contact was provided an estimate for a diagnostic test. Upon investigation, the contact linked the failure to NHTSA Campaign Number: 25V315000 (Back Over Prevention); however, the vehicle was n... Read more
Incident date: Apr 13, 2025
I was driving and wrecked into a sign because I was unable to stop and the vehicle caught on fire under the hood.
Fire
Incident date: Jun 1, 2025
The contact owns a 2016 Chevrolet Equinox. The contact stated while driving approximately 40 MPH, the vehicle stalled. The contact stated that there were no warning lights illuminated. The contact had the vehicle towed to an independent mechanic, where it was diagnosed and determined that the engine oil pump had failed and caused the engine to seize. The contact was advised that the engine and oil... Read more
Incident date: Jan 1, 2021
Our Vehicle Airbag Icon Flashes On And Off. This Is A Safety Issue I Thought That Would Be Covered. But The Ford Dealership Said It's Out Of Warranty And I Would Have To Pay For A $180 Diagnostic Fee PLUS All Parts And Labor. FOR A SAFETY ISSUE THAT THE AIRBAG OR SEAT BELTS WILL NOT WORK AND WE WOULD BE KILLED. That Is So Ridiculous. I Contacted Ford Motor Company Headquarters And Was Told That It... Read more
Incident date: May 21, 2025
The back up camera has been malfunctioning for nearly two years; if T something that happens randomly I contacted Ford and they said it’s my responsibility to get it repaired because it’s not an issue on our 2015 Ford Flex when in fact many 2015 Ford Flex were recalled for the same issue I have images of the malfunction proving the problem
Incident date: May 22, 2025
The Mass Air Flow (MAF) sensor on my 2022 Ram 2500 failed, causing multiple system malfunctions. It triggered inaccurate Diesel Particulate Filter (DPF) codes and showed abnormally high idle hours that do not reflect actual vehicle use. This defect is tied to a known issue identified by Stellantis in Technical Service Bulletin #18-002-24, which acknowledges improper MAF sensor calibration or compa... Read more
Incident date: May 22, 2025
Bought a 2024 Rav 4 on Oct 4 ,2024. Has a little over two thousand miles in it now. On two different occasions the vehicle has lurched pulled forward while I was sitting stopped foot on the brake. The first incident I was stopped at a stop sign waiting to enter a highway. All of a sudden the motor revved up and vehicle began lurching forward the brake I was pushing on would not stop the vehicl... Read more
Incident date: Mar 29, 2024
hello this is a report for you to please recall all these tires this is very unsafe. i had sent emails directly to the factory and never got any response so now im sending this to you. i know its late but anyways here is all attached on a pdf format
Incident date: Jun 4, 2025
Truck has auto start/stop for fuel efficiency. It automatically engages on startup. Truck is prone to sudden unexpected acceleration when it is engaged. Has almost caused 3 wrecks with my truck. Dealership says they know about the problem and that I should just turn it off everytime I get in the truck. This will kill somebody some day. I forgot to turn it off today and it almost caused me to rear... Read more
Incident date: Jun 4, 2025
Transmission. 3rd to 4th or 4th to 5th upshift shuddering and occasionally abrupt downshift from 4th to 1st then back to 4th.
Incident date: Jun 4, 2025
Phantom braking from freeway speed to almost a stop, with no other vehicles presenting issues nearby. Three occurrences so far.
Incident date: May 11, 2025
So my car has an air leak in the tire, I brought it to fix it twice and they end up damaging all my engine areas that caused an oil leak all over splashed and I have videos and photos will be attached.
Fire
Incident date: Jan 8, 2025
The abs module for this vehicle has failed and is a major safety hazard. A known issue that has been on going with this particular part for years. I myself have waited over 6 months with a lemon of a truck because the part is on back order. We have called multiple dealerships and their response has been, “the part is on manufacturing review. “ No recall for this specific part has been issued a... Read more
Incident date: Jan 8, 2025
The primary issue involves the large, full-wall slide-out system on our motorhome. Since new, the front portion of the slide has shifted outward during travel, even while fully retracted. This led to the slide binding and becoming inoperable. The manufacturer attempted to fix the issue twice at their factory service center. Their most recent solution involved providing a makeshift brace—essenti... Read more
Incident date: Jan 8, 2025
The primary issue involves the large, full-wall slide-out system on our motorhome. Since new, the front portion of the slide has shifted outward during travel, even while fully retracted. This led to the slide binding and becoming inoperable. The manufacturer attempted to fix the issue twice at their factory service center. Their most recent solution involved providing a makeshift brace—essenti... Read more
Incident date: Apr 16, 2025
All dash lights come on. has cylinder misfire. did some research it seems like is related to the fuel injectors. honda dealer wants to charge me 4300 for changing fuel injectors.
Incident date: May 1, 2025
I was driving home when I noticed that the check engine light was on. I stopped and checked the dash, infotainment display and VW app for what the problem was, the app showed no faults and all parameters had green checks. Only message on the dash was "Start Stop Error". Car ran fine and didn't seem to have any issue other than the auto start feature not working so I finished my drive home. When I ... Read more
Incident date: Feb 7, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated while driving approximately 65-70 MPH, the vehicle stalled. The contact stated that several unknown warning lights were illuminated. The message “Reduced Power” was displayed. The vehicle was taken to a local dealer where it was diagnosed and determined that the lifters and push rods needed to be replaced. The vehicle was rep... Read more
Incident date: Jun 2, 2025
Hi I have always taken good care of my 2020 gmc Sierra 1500 at4 6.2 Kept up with its regular and recommended maintenance. I had no warning signs on the dash. So it surprised me that while on my way to work early one morning I was getting off the highway exit and the truck lost power, my steering wheel hardened and it posed a great threat to my life and others on the road, as it suddenly decelerat... Read more
Incident date: Apr 14, 2025
The radio screen will cut out and turn black randomly but will continue playing music. When this occurs, the screen will not turn back on even if the truck is put in reverse. This is a serious safety concern since the back up camera is inoperative. This has happened three separate times in the past month, and I have video of two instances that was provided to the dealership.
Incident date: Apr 14, 2025
The contact owns a 2013 Honda Accord. The contact stated while driving at an undisclosed speed, the transmission unexpectedly downshifted. There was no warning light illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed and determined that the transmission had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted; however, the vehi... Read more
Incident date: Apr 14, 2025
The contact owns a 2018 Ford Escape. The contact stated that upon starting the vehicle, the vehicle experienced a rough start and was sputtering abnormally. Additionally, there was white and blue smoke coming out of the exhaust pipes. The contact stated that the check engine warning light was intermittently illuminated. The contact stated while driving at an undisclosed speed, the message “Engin... Read more
Incident date: Nov 30, 2024
1. Driver seat back broke in a rear collision. Documented in EMS report and Kentucky State Police official investigation photos. 2. Driver head rest failed, completedly came off during rear collision. Front passenger side did not fail. Documented in Kentucky State Police official investigation photos. 3. Driver side seat belt failed, completedly came off during rear collision.Documented in Kentuc... Read more
Crash
1 injured
Incident date: May 18, 2025
The contact owns a 2021 Kia Soul. The contact received notification of NHTSA Campaign Number: 25V099000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at various speeds, the vehicle unintendedly decelerated causing t... Read more
Incident date: May 14, 2025
The overhead console that controls the interior lights, sunroof, SOS button, etc. just popped off while driving and almost hit me in the head.
Incident date: May 24, 2025
The contact owns a 2018 Ford F-250. The contact stated while driving 50 MPH, the vehicle shut off unintendedly and the contact lost control of the vehicle. The message engine power reduced was displayed. The vehicle was towed to the residence. The vehicle was taken to an independent mechanic who determined that the high-pressure fuel pump had failed. The local dealer was not contacted. The vehicle... Read more
Incident date: Apr 25, 2025
My 2020 Accord has had a recall on it for quite some time regarding the passenger side airbags. I have reached out to my dealership multiple times about this recall and I am told they do not have parts to fix it. They are on back order. I even reached out to a different dealership and has the same issue is pointless to recall if we can’t fix the problem. How can I get someone to fix this or find... Read more
Incident date: Apr 25, 2025
The contact owns a 2015 Ford F-250. The contact stated that while driving at various speeds, there was an abnormal ticking sound coming from the engine while depressing the accelerator pedal. The contact stated that after accelerating from a stop light, the vehicle started to sputter with the check engine warning illuminated. The contact pulled over and had the vehicle towed to the dealer. While a... Read more
Incident date: Nov 3, 2024
The contact owns a 2013 Mini Cooper Countryman. The contact stated that there was a damp odor inside the vehicle after it rained. The contact stated that the vehicle started having electrical failures. The contact stated that the electrical system had stopped working on the driver's side of the vehicle. The contact stated that the windows were not rolling up or down and the doors were not locking ... Read more
Incident date: Jun 3, 2025
my wife's wedding finger was nearly amputated near the fingertip from our 2017 honda fit , it happened when she was getting out of the car and I was closing the electric windows on May 22 2025, luckily we had lots of napkins in the glove box to catch all of the blood,we went to emergency room and finger was x-ray'd and found out it was broken, they had to cut off wedding ring, er doctor stitched ... Read more
1 injured
Incident date: May 16, 2025
The contact owns a 2019 Ford F-150. The contact received notification of NHTSA Campaign Number: 22V252000 (BACK OVER PREVENTION); and the vehicle was taken to a local dealer for the recall repair. The contact stated that shortly after the vehicle was repaired the vehicle experience electrical failures. The contact stated that while driving at undisclosed speeds, the navigation system and radio bec... Read more
Incident date: Jun 3, 2025
The contact owns a 2014 GMC Sierra 1500. The contact stated that while her husband was driving at various speeds, the front headlights failed to function as intended. The contact stated that the headlights were dim and foggy. The failure limited the driver's visibility, preventing the driver from safely operating the vehicle. There were no warning lights illuminated. The vehicle was not diagnosed ... Read more
Incident date: Nov 25, 2024
I have a 2022 ford maverick pickup truck and have a vibration in steeling wheel at acceleration so I took it to a very reapable tire ,brake and suspension dealer who checked the brakes, tires, balance, steering joints etc and found nothing wrong and said he had no clue what it could be and no Ford Recall issued but web sites show other customers with same problem and dealers are not wanting to com... Read more
Incident date: Jun 2, 2025
Coolant Intrusion in Cylinder 2 and 3.
Incident date: May 27, 2025
Driving across town, rear wheel lock up occurred. Feels like hitting a small tree. Scary situation. Whole truck is rocked.
Incident date: May 8, 2025
Vehicle warning alarm came on with message to immediately pull over and check power supply. Towed car to dealer where ICCU and fuse were replaced. This after 1-2 recalls were completed.
Incident date: Feb 1, 2021
I drive a 2017 Audi Q7 and recently I got a warning light and message on my dash telling me my front right marker was defective and to check my owners manual and contact Audi but when I reached out to Audi they said my car was not one of the cars affect by the recall but I know a lot of people who are not under the recall status who also have had this issue and it is very expensive to fix even if ... Read more
Incident date: May 8, 2025
Drivers side A Post windshield trim piece came flying off vehicle while driving on the highway. I just learned that Ford came out with a recall on this part almost 1 & 1/2 years ago and they have still not fixed or remedied this condition. TOTALLY UNACCEPTABLE. I am now worried that the passenger side trim piece will come off next, potentially causing an accident or additional hazard on the roadwa... Read more
Incident date: Mar 20, 2025
The contact owns a 2021 Nissan Rogue. The contact stated while driving at an undisclosed speed, the temperature gauge indicated that the engine was overheating. The contact stated that the engine had overheated, and there was no warning light illuminated. The contact drove the vehicle to the shoulder of the road. The contact performed an inspection of the vehicle. The contact became aware that the... Read more
Incident date: May 29, 2025
About 2 years ago, my Veloster suddenly started using oil and began knocking. No check engine light or other indicators came on. I had it inspected by a mechanic who confirmed that there was a problem in the lower half of the motor and it would have to be replaced. I was aware that other Veloster owners had been experiencing the same issue. I found recall spawned by a class-action which extended t... Read more
Incident date: Jun 2, 2025
I’ve been experiencing power loss and surges/RPMs drop for nearly a month now while driving at various speeds. Each time, the iStop indicator comes on. This is a serious safety concern. I am extremely worried that the vehicle could stall, especially while my family is in the car, while driving on a busy highway. Undoubtedly, this issue presents a significant risk to the safety of drivers and p... Read more
Incident date: Aug 30, 2024
About 24 months back the sunroof curtain of my BMW X1 started having problems when I retract or operate it. It used to make stretching noises when I tried to open my sunroof and after a few times I heard a crackling noise and before I can stop it the curtain tore. Initially it was a small tear, so it did not bother much but over time the curtain completely left the guide/rail on one side and start... Read more
Incident date: Jan 6, 2025
My truck would engage the emergency braking without any objects near. Battery needed to be replaced due to not charging. The etorque is making noise and vibrating.
Incident date: Jan 6, 2025
I lost power steering and stabilitrak appeared on the truck screen. I turned off the vehicle engine twice at different lights, but power steering did not come back and stabilitrak kept appearing. I recovered power steering after being at a store called Doorbuster for an hour or more. I was lucky I had gotten off the highway. This incident has happen in two other occasions.