Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: May 14, 2025
On August 31, 2025, my 2025 Toyota Tundra experienced a sudden steering failure while I was driving, which caused an accident with a parked vehicle. The steering wheel completely seized up and I was unable to control the vehicle. This was a serious safety hazard that put my life and the lives of others on the road at risk. The vehicle showed warning messages and error codes related to the steerin... Read more
Crash
1 injured
Incident date: May 14, 2025
On August 31, 2025, my 2025 Toyota Tundra experienced a sudden steering failure while I was driving, which caused an accident with a parked vehicle. The steering wheel completely seized up and I was unable to control the vehicle. This was a serious safety hazard that put my life and the lives of others on the road at risk. The vehicle showed warning messages and error codes related to the steerin... Read more
Crash
1 injured
Incident date: Sep 15, 2025
Both sides of the black wheel guides have popped off causing damage to the front bumper and wheel fenders.
Incident date: Aug 25, 2025
When going into a turn, the steering wheel hangs and requires more force to straighten out
Incident date: Aug 27, 2025
The throttle body went bad while driving 55mph and 35mph. Over 5 times I could not accelerate while stepping on the gas peddle and it would stall out trying to get it to ford on the same road for 5 miles. I had to quickly stop and turn it back on with my flashers going less than 35mp on a 55mph road. This happened at first going around a corner you can not stop on due to no visual on the other sid... Read more
Incident date: Sep 9, 2025
The contact owns a 2026 Cadillac CT5. The contact stated that while driving the vehicle with the Super Cruise feature activated, the message indicated a road construction zone, and the brakes independently activated. The contact stated that there was no road construction nearby. The contact reset the super cruise control feature. The contact stated that while the super cruise control was set at 75... Read more
Incident date: Jun 4, 2025
Internal failure of the multipurpose camera/millimeter wave radar unit with code U300-49; available for inspection upon request. All safety features linked to multipurpose camera such as adaptive cruise control, lane keep assist, auto high beam, collision mitigation system, and road departure mitigation system are no longer functional. This problem has been confirmed at the local Honda dealershi... Read more
Incident date: Sep 17, 2025
The contact owns a 2016 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 25V514000 (STEERING); however, the part to do the recall repair was not yet available. The contact stated that while driving at 40 MPH, the vehicle vibrated underneath his feet. The vehicle was taken to the dealer, where it was diagnosed and determined that the lower control arms had f... Read more
Incident date: Jul 27, 2025
The contact owns a 2023 Jeep Grand Cherokee. The contact stated that while driving at various speeds, the vehicle suddenly lost motive power and failed to properly accelerate with the "Hybrid Motor" message displayed. After restarting the vehicle, the vehicle operated normally. The contact stated that the failure had occurred on several occasions. The manufacturer and local dealer were notified of... Read more
Incident date: Sep 5, 2025
The contact owns a 2023 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated and the vehicle started running abnormally rough, promptly the contact to discontinue driving the vehicle. The message “Service Traction Control” was displayed, and the ABS warning light was illuminated. The vehicle was taken to the dealer, but it h... Read more
Incident date: Sep 5, 2025
The contact owns a 2013 Suzuki Kizashi. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that an unknown warning light was illuminated. The contact allowed the vehicle to cool down. The contact restarted the vehicle, and the system was independently reset. The vehicle was dr... Read more
Incident date: Dec 23, 2023
Our VW Atlas Cross Sport 2023 was involved in an accident on August 3, 2025 where the Automatic Emergency Braking and Forward Collision Warning did not work. Firstly, we reported issues with our brakes several times and took the vehicle to Rick Case VW in Weston/Davie more than once to rectify this problem. However, the problem has never been fixed, and persisted up until the time of the accident.... Read more
Crash
Incident date: Dec 23, 2023
Our VW Atlas Cross Sport 2023 was involved in an accident on August 3, 2025 where the Automatic Emergency Braking and Forward Collision Warning did not work. Firstly, we reported issues with our brakes several times and took the vehicle to Rick Case VW in Weston/Davie more than once to rectify this problem. However, the problem has never been fixed, and persisted up until the time of the accident.... Read more
Crash
Incident date: Dec 23, 2023
Frequently, my vehicle experiences a misfire, particularly at highway speeds. The check engine light has turned on and flashed, indicating an engine misfire. The vehicle does not immediately respond when the throttle is engaged, presenting a safety hazard while the vehicle is moving. All spark plugs and coils have been replaced and the problem persists. Other trims and similar models exhibit a fue... Read more
Incident date: Sep 1, 2025
Truck is brand new and keeps having engine failure. Truck is not driveable on multiple occasions. Multiple dealers have assessed and goes unrepaired. First dealer cleared light and did not repair despite loss of communication codes present.
Incident date: Sep 1, 2025
Vehicle was being parked in garage when it accelerated in reverse, on it's own, very quickly. Fortunately I was able to avoid colliding with any thing behind me by braking in time. I then shifted into drive when vehicle accelerated forward, on it's own again, very quickly. I was not able to brake before vehicle crashed into concrete garage wall, severely damaging front end. Vehicle is still under... Read more
Crash
Incident date: Sep 17, 2025
Vehicle was being parked in garage when it accelerated in reverse, on it's own, very quickly. Fortunately I was able to avoid colliding with any thing behind me by braking in time. I then shifted into drive when vehicle accelerated forward, on it's own again, very quickly. I was not able to brake before vehicle crashed into concrete garage wall, severely damaging front end. Vehicle is still under... Read more
Crash
Incident date: Sep 10, 2025
My Car ocassionally comes with Code P0101 and P0102 when the check Engine light comes on. And when it does come on, The Traction Light and Head Collision warning lights show as well. These affect how the car drives and I have to stop and shut of the engine for a couple of minutes and then restart the engine. Changing the Mass Air flor sensor does not seem to have helped anything and it seems based... Read more
Incident date: Sep 10, 2025
Power steering went out then came back on
Incident date: Sep 12, 2025
While driving at highway speeds with the Adaptive Cruise Control system active, the system is causing the vehicle to come to a complete stop to avoid a collision that does not exsist. In all cases when this has occurred, there are no other vehicles on the road. This inlcudes in front, beside or coming toward me from the opposite direction. When this does occur, the screen does show a vehicle icon ... Read more
Incident date: Jul 25, 2025
While pulling into a parking spot with my foot hovering above/on the break, the car lurched forward as if someone had floored the gas pedal. As my foot was already on the break, I slammed down onto the break and the car came to a stop, several feet ahead of the top of the parking spot, and into the woods. I called roadside assistance for the vehicle to be towed to the dealership for repair, as I d... Read more
Incident date: Sep 14, 2025
Vehicle engages the forward collision control system without an obstacle, locking the brakes and causing abrupt stops. This usually happens in heavy slow moving traffic conditions with sharp and short accelerations (merging and lane changing).
Incident date: Sep 1, 2025
I own a 2023 Volkswagen Tiguan (EA888 2.0L). The Check Engine Light has repeatedly illuminated, and multiple scans show recurring EVAP/emissions and network communication faults: P04F0 (EVAP purge line A performance) and P0451 (fuel tank pressure sensor range/performance), along with U1111 00 (“function limitation due to missing message”) and U1123 00 (“databus error value received”). Whil... Read more
Incident date: Feb 17, 2025
The contact owns a Nuna Car Seat, Model Name: Rava, Model Number: (N/A), Model Type: (N/A), Manufactured Date: October 2023. The contact stated that the harness buckle was easy to release while attempting to secure the child in the car seat. The contact received notification of NHTSA Campaign Number: 24C002000 (Child seat). The manufacturer was made aware of the failure. The contact stated that th... Read more
Incident date: Aug 23, 2025
I was crossing the road and the suv just stopped. I’m stuck in the middle of a busy road. Luckily I had help to get the car across. The SUV would not start up again.
Incident date: Aug 23, 2025
I took my 2015 vehicle to the Mercedes dealership and learned the rear subframe is rusted and has holes on two sides. I was warned that it is a safety hazard and could lead to a lack of control and other dangerous situations. I also learned that other 2010 through 2014 Mercedes models in the same class have been recalled for this exact concern. I am disappointed and upset to learn that those conce... Read more
Incident date: Aug 23, 2025
The contact owns a 2023 Ford Bronco Sport. The contact searched and verified that the VIN was included in NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall ... Read more
Incident date: Mar 1, 2025
The contact owns a 2018 Nissan Rogue. The contact stated that while driving at various speeds, the vehicle made an abnormal sound. Additionally, the contact stated that the vehicle was slightly uncontrollable while turning. The vehicle was taken to an independent mechanic, where it was diagnosed with rear differential failure. The vehicle was then taken to the dealer, where the same assessment was... Read more
Incident date: Mar 1, 2025
The instrument panel above the information display in my 2011 Mazda3 has warped and created a visible gap, which is a known defect previously covered under Mazda’s Special Service Program A9 (SSP A9). While originally described as a cosmetic issue, in my vehicle the gap now allows engine odors and emissions to enter the passenger cabin. This condition presents a safety and health risk to occupa... Read more
Incident date: Sep 14, 2025
The vehicle has suffered repeated systemic electrical failures all while being under 8,000 miles. What component/system failed? Power distribution/fuse block, starter, fuel pump control module, horn circuit, body control module, instrument cluster, and charging system. Error codes documented include P0627 (Fuel Pump Control Circuit), U0100 (Lost Comm ECM/PCM), B1325 (Control Module Power Low), U0... Read more
Fire
Incident date: Sep 14, 2025
on [XXX] iwas driving coming back home from [XXX] by exit [XXX]. the engine turn off and didnt turn back on. i had to get a town to take me out of the highway and pay $141.00 becide that my engine seized. now i dont have a car and the car didn't gave me any notification that something it was going on with the engine. if i had any light on the car i wil take it to the mechanic, know i loss my sourc... Read more
Incident date: Sep 14, 2025
on [XXX] iwas driving coming back home from [XXX] by exit [XXX]. the engine turn off and didnt turn back on. i had to get a town to take me out of the highway and pay $141.00 becide that my engine seized. now i dont have a car and the car didn't gave me any notification that something it was going on with the engine. if i had any light on the car i wil take it to the mechanic, know i loss my sourc... Read more
Incident date: Sep 6, 2025
Automatic emergency braking engaged when there was no risk of a collision. I was in a roundabout (traffic circle) when the brakes suddenly engaged, nearly stopping my car. There was a car yielding to roundabout traffic ahead of me (waiting for me to clear before entering the roundabout). I was nearly rear ended by another car due to the sudden braking. I then disabled the automatic emergency braki... Read more
Incident date: Sep 6, 2025
The contact owns a 2018 Ford Fusion. The contact stated that upon starting the vehicle, there was an abnormal rattling sound coming from the engine with white smoke coming from the exhaust system, with the check engine warning light illuminated. Additionally, the message “Service Vehicle Soon” was displayed. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was i... Read more
Incident date: Sep 6, 2025
Two issues A) my usb or display stop to work often I have reset to make it work again, look like loose electrical 2) many time it has also happened start key malfunction error I have jumped start, I have replaced battery same issue
Incident date: Dec 2, 2024
THE VEHICLE HAS ACTIVATED A FALSE AEB ON SEVERAL OCASSIONS SINCE I PURCHASED THE VEHICLE. I IMMEDIATELY TOOK IT BACK TO NISSAN AND THEY STATED THERE WERE NO RECALLS AND THE VEHICLE SEEMED TO HAVE NO ISSUES. I'VE HAD THE VEHICLE FOR 5 YEARS AND IT CONTINUES TO OCCUR, NEARLY CAUSING A TRAFFIC COLLISION. TWICE THIS YEAR, THE VEHICLE MADE A COMPLETE STOP ON THE HWY AND TOOK A MINUTE BEFORE I COULD RE... Read more
Incident date: Jul 16, 2025
Dear NHTSA Investigations Team, We are the owners of a 2015 Hyundai Sonata, purchased in 2016 and still in use today. This vehicle is suffering from severe engine issues linked to the Theta II engine defect, which has been the subject of recalls and class action lawsuits. For nearly a year, we have been forced to add approximately 2 quarts of oil every week due to extreme oil consumption. This is... Read more
Incident date: Jul 16, 2025
The first incident occurred in GA on vacation in June. While my spouse was driving, he said the brakes seemed squishy and were not right. When he braked to stop the car to get gas, his foot went almost to the floor. After getting gas, I drove and they did not seem right. The second incident happened the beginning of August and I was coming down a relatively steep hill. I went to brake and m... Read more
Incident date: Jul 16, 2025
The first incident occurred in GA on vacation in June. While my spouse was driving, he said the brakes seemed squishy and were not right. When he braked to stop the car to get gas, his foot went almost to the floor. After getting gas, I drove and they did not seem right. The second incident happened the beginning of August and I was coming down a relatively steep hill. I went to brake and m... Read more
Incident date: Sep 15, 2025
My 2018 Ford Escape 1.5L Ecoboost experience rough starts for about a week. Then on the highway the engine temperature gage shot all the way to hot, the check engine light began flashing, and the vehicle started rumbling. We parked and had the vehicle towed. The mechanic diagnosed the problem as coolant intrusion into the cylinder. It has cracked the engine block. This issue is known to be a prob... Read more
Incident date: Mar 15, 2025
Making a whinnig noise while accelerating
Incident date: Sep 1, 2025
I started my vehicle, everything seemed fine, but once I reached my destination, the vehicles auto start/off activated which was normal. I was in a school line to pick up my child, once picked up my child and the auto start reactivated, that's when the problems be can. Once I exceeded 40 mph the car began to jerk violently, and as I tried to move over to the side of the road I couldn't fast enough... Read more
Incident date: Sep 9, 2025
EVERY TIME I TRIED TO PUT GAS IN THE CAR IT WILL NOT START AND THE STEERING WHEEL LOCKS
Incident date: Sep 9, 2025
I was driving to work on Thursday, September 11th. Suddenly, I heard a loud noise like an explosion. Upon checking, I saw that my sunroof had exploded, shattering glass everywhere. The loud noise startled me, causing me to almost have an accident. I managed to pull over, check my vehicle, and drive it back home. I've contacted my insurance company and documented the damage with photos.
Incident date: Sep 12, 2025
Driving VA Interstate 64. Traveling right side travel lane approximately 70 mph. Had ADAS engaged. Car entering highway, moved to center travel lane to pass. As I approached entering highway car, suddenly, my car stalled, engine off and I was stopped in center travel lane. Able to start car by putting transmission in park and pressing start button. Called KIA Car Care Center - They have no r... Read more
Incident date: Sep 15, 2025
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling). The contact stated that the vehicle failed to start. No warning lights were illuminated. A mobile mechanic stopped by the residence, removed the battery, and took the battery to a specialty shop to be tested. The mobile mechanic returned to the residence and tes... Read more
Incident date: Mar 15, 2025
Rear camera image is distorted in a manner probably similar to 25V-270 and 25V-272. This is one of the few vehicles where a flipping of the image or no display occurs on reverse.
Incident date: Sep 13, 2025
Rear camera image is distorted in a manner probably similar to 25V-270 and 25V-272. This is one of the few vehicles where a flipping of the image or no display occurs on reverse.
Incident date: Sep 15, 2025
The contact owns a 2015 Ford Edge. The contact stated that while the vehicle was parked, the contact noticed fluid on the ground underneath the vehicle. There were no warning lights illuminated. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact received notifications of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over P... Read more
Incident date: Aug 18, 2025
Major engine failure in my 2019 Chevrolet Suburban Premier equipped with the 6.2L V8 engine (L87). Despite routine maintenance and responsible operation, the engine recently suffered a serious failure that has rendered the vehicle inoperable. After researching the issue and speaking with several service professionals, it appears this type of engine failure may not be isolated, but part of a broad... Read more