Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Jun 9, 2025
I have been working with multiple mechanics to diagnose an intermittent and unpredictable stalling issue with my 2015 Jeep Wrangler JK Rubicon Unlimited, VIN [XXX] . I have conducted the following repairs to attempt to fix the issue: 1. Rebuilt Transmission 2. Replaced throttle body 3. Replaced PCV 4. Replaced crankshaft sensor 5. Replaced camshaft sensor 6. Replaced Fuel Pump 7. Replaced fuel pum... Read more
Incident date: Jun 9, 2025
I have been working with multiple mechanics to diagnose an intermittent and unpredictable stalling issue with my 2015 Jeep Wrangler JK Rubicon Unlimited, VIN [XXX] . I have conducted the following repairs to attempt to fix the issue: 1. Rebuilt Transmission 2. Replaced throttle body 3. Replaced PCV 4. Replaced crankshaft sensor 5. Replaced camshaft sensor 6. Replaced Fuel Pump 7. Replaced fuel pum... Read more
Incident date: Jun 27, 2024
I am leasing a 2025 Ram 1500 Bighorn from Stellantis. In the less than a year I have owned this it has been to 2 dealerships over 5 times. I hired Handy Law Offices to file a lemon claim . Stellantis was supposed to respond by May 26 and here it is June 9 and they still refuse to acknowledge the problems. And to top it off, I found a positive wire with a split open covering and Summit Automotiv... Read more
Incident date: Jun 27, 2024
The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure). The contact stated that while driving 65 MPH, the driver’s side exterior A-pillar trim detached from the vehicle and flew off into traffic. The vehicle was taken to a dealer where it was determined that the exterior A-pillar trim needed to be repla... Read more
Incident date: Jun 27, 2024
The contact owns a 2023 Ford Explorer. The contact stated while driving at an undisclosed speed, the steering wheel failed to turn into the intended direction. In addition, the contact stated the vehicle failed to remain in the intended lane while driving. The vehicle was taken to the dealer where it was diagnosed and determined that the shocks and struts needed to be replaced. The vehicle was re... Read more
Incident date: Jan 1, 2025
The contact owned a 2024 Nissan Kicks. The contact stated that while his daughter was driving 50-55 MPH and merging to the right lane, the vehicle continued pulling to the right, unintendedly even though the driver had straightened the steering wheel to drive straight. The contact stated that the passenger's side of the vehicle crashed into a guardrail, and the vehicle stopped. It was unknown whet... Read more
Crash
Incident date: Nov 27, 2024
On Sunday, June 1, 2025, I was leaving work and was exiting I97 to enter on 695 and and I accelerated to proceed on 695 and my vehicle lost power, the engine light along with the oil indictor came on, and making a loud knocking sound. The vehicle was towed and taken to the mechanic and the code read, "Knock sensor." The knock sensor was replaced at $301.85. I was able to drive the vehicle witho... Read more
Incident date: Sep 1, 2023
The contact owns a 2021 Honda Civic Hatchback. The contact stated that while driving at an undisclosed speed, the steering wheel became inoperable. There was no warning light illuminated. The contact stated that the steering wheel became difficult to turn. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The approximate failure mi... Read more
Incident date: Oct 7, 2024
The contact owns a 2015 Ram 1500. While the contact's wife was driving approximately 65 MPH, several unknown warning lights illuminated. The contact stated that the vehicle slowed, and the RPMs fell to nearly zero. The contact stated that the vehicle also experienced power steering failure, and the transmission shifted into park (P) and could not be taken out of park (P). The contact stated that t... Read more
Incident date: Oct 7, 2024
The contact owns a 2012 Ford Fusion. The contact stated that while his son was driving at 65 MPH, he had to pull over to the side of the road due to a flat tire. The contact's son had a difficult time removing the lug nuts. The lug nuts could not be removed with the tire iron. The contact called AAA, and it was difficult for the Roadside Assistant to remove the lug nuts. The contact was informed t... Read more
Incident date: Oct 7, 2024
Loss of power steering assist while turning, second occurrence Rover issued a TSB N614NAS2 UPS8021-5B for this very issue however our 2021 Evoque is not listed There is no loss of fluid , contributing to this issue First occurrence showed SOS message in display Second occurrence showed lane assistance The dealer is Baker Jaguar and Land Rover of Charleston The vehicle was towed to their ... Read more
Incident date: Jan 1, 2024
The contact owns a 2014 Ram 1500. The contact stated that after starting the vehicle, the brake lights remained illuminated. The brake and several other unknown warning lights were illuminated. Additionally, the fuel gauge failed to display the correct fuel level, and the cruise control was inoperable. The vehicle was taken to the dealer, who determined that the electrical system had failed, but t... Read more
Incident date: Jan 1, 2024
The contact owns a 2021 Chevrolet Tahoe. The contact stated that upon coming to a complete stop, the vehicle suddenly jolted forward independently. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the valve body. The vehicle was not repaired due to part av... Read more
Incident date: Jan 1, 2024
The contact owns a 2021 Chevrolet Tahoe. The contact stated that upon coming to a complete stop, the vehicle suddenly jolted forward independently. The vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the valve body. The vehicle was not repaired due to part av... Read more
Incident date: Apr 29, 2025
The contact owns a 2014 BMW 328i. The contact stated that while coming to a stop, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the fuel pump module had failed and needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V608000 (E... Read more
Incident date: Apr 29, 2025
The contact owns a 2014 BMW 328i. The contact stated that while coming to a stop, the vehicle lost motive power with the check engine warning light illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed that the fuel pump module had failed and needed to be replaced. The vehicle was not repaired. The contact received notification of NHTSA Campaign Number: 24V608000 (E... Read more
Incident date: Nov 1, 2024
I am submitting this complaint regarding the well-documented engine defect involving faulty piston rings in Kia vehicles, which has led to an official recall 25V099. While Kia has agreed to repair the engine IF it fails when it fails, they have refused to offer a repurchase or fair compensation for the diminished value of the vehicle — despite the fact that this defect is a manufacturer-responsi... Read more
Incident date: Dec 15, 2024
The contact owns a 2010 Volvo S80. The contact stated that there was condensation inside the vehicle. Additionally, the contact's daughter informed the contact that there was mold on the front passenger's side seat belt. The contact stated that there was mold on the lower seal near the front passenger's side door jam. The vehicle was taken to the dealer, where it was inspected. The dealer informed... Read more
Incident date: Aug 5, 2024
Consistent hard shifting and hard downshifts.. Dealership charged us to reset this and it has not solved the problem I bought this vehicle used at 77,000 miles and it was the biggest mistake I ever made. Ford keeps denying that there’s an issue with the transmissions and I’m genuinely afraid to own this vehicle.
Incident date: May 1, 2025
it keeps throwing a check engine light for miss fire but ive replaced all of the ignition and fuel parts and it keeps happening now its loosing power and getting hot for no reason.
Incident date: Jun 4, 2025
The transmission dropped 2 thousand miles over my warranty at 102k miles. I was taking my son to see his surgeon and the car started jerking and making noises in the middle of a busy intersection. We almost got hit several times trying to get it to the side of the road for safety. I had to pay almost $1800 to get it towed home (we were in Peoria about 150 miles from home to see his doctor). There ... Read more
Incident date: May 11, 2025
The ABS, Traction Control, Trailer Breaking lights are on also impacting Adaptive Cruise Control making them all inoperable, even though the truck is still able to be drive, albeit unsafely. I took it to my local repair shop and was told the ABS Controle Module, part number 68228991AD was identified as bad and in need of replacing at approximately $2000 and that the part is on indefinite backorde... Read more
Incident date: May 11, 2025
Backup camera doesn't always display. Had a accident while backing up.
Crash
Incident date: May 11, 2025
Backup camera doesn't always display. Had a accident while backing up.
Crash
Incident date: May 2, 2025
Recently began driver training on this vehicle with my son (at approximate vehicle mileage of 12,500). Vehicle is manual transmission and had never previously been stalled. Once vehicle had been stalled during driver training, reduced vehicle power was available, creating an unsafe condition when attempting to merge into traffic or driving on an uphill grade. The issue produced no warning messag... Read more
Incident date: Mar 22, 2025
My 2016 CLA 250 having multiple electrical and driving issues that are not recalled. I’ve researched online and found most of these issues are common. 1. Dashboard screen and radio console lights turn off completely. USB connection triggers electrical symptoms. Front and Back seat window control (driver) triggers electrical symptoms and sometimes corrects the problems. Trunk opens by itself whil... Read more
Incident date: Jun 4, 2025
I bought this motorcycle on [XXX]. I have had dozens of warning screens come up. Some of them tell me say there is a problem with ABS system and I should transport bike to dealer. Not ride but transport it to dealer. I have one that comes up and tells me I have a flat tire but they tell me to ignore it. Numerous different ones tell me to transport bike to dealer. The dealer and Indian tell me to i... Read more
Incident date: Jun 4, 2025
I bought this motorcycle on [XXX]. I have had dozens of warning screens come up. Some of them tell me say there is a problem with ABS system and I should transport bike to dealer. Not ride but transport it to dealer. I have one that comes up and tells me I have a flat tire but they tell me to ignore it. Numerous different ones tell me to transport bike to dealer. The dealer and Indian tell me to i... Read more
Incident date: Jun 6, 2024
I have a 2021 Toyota highlander platinum. The car makes whining noise when accelerating my car has 70k miles and according to Toyota my warranty expired at 60k miles it’s a common issue with these cars and Toyota knows that but they won’t help with the fix. This affected a lot of people and they want almost 11k for a trans replacement. If it’s a common issue with all their cars then they sho... Read more
Incident date: Jun 6, 2024
When parking, my car keeps automatically applying brakes. I have turned off this setting yet. It continues to happen. Safety is at risk when my car stops in the middle of the street instead of continuing to back up. Cars following behind me are unaware that my car will randomly break. I have not reached out to a dealer with these concerns and have yet to get an inspection.
Incident date: Jun 5, 2025
While driving normal, I heard a pop sound coming from the bottom of the car which resulted in my AWD not working. On acceleration the car would spin the front wheels and the traction light would light up. Took to dealer and they confirmed the transfer case and transmission failed and had to be replaced. The splines between both components had stripped.
Incident date: Apr 14, 2025
Engine shutdown at highway speed. Everything ceased to work.
Incident date: Apr 14, 2025
My 2013 xtL f-150 truck I’m experiencing transmission down shifting more and more it’s not on recall but it’s becoming more serious and I think dangerous my only vehicle I keep it maintained but this is a bigger problem.
Incident date: Apr 14, 2025
I am writing to express my concern and disappointment regarding persistent electrical issues with my 2018 Honda CR-V (VIN: [XXX] ). My vehicle has recently experienced multiple warning lights turning on simultaneously, including brake, VSA, and TPMS. After inspection, I was informed that the issue may be related to the battery or sensor systems, even though the vehicle has not experienced any inc... Read more
Incident date: May 9, 2025
While driving the dash showed a "12 volt battery charging system problem." Continued to drive to a safe location roughly a mile down the road and while enroute all the error lights illuminated and proceeded to state "Tire Pressure Monitor Problem" "Brake System Problem" "Brake Hold System Problem" "Power Steering Problem" and a couple others I don't recall. I lost my power steering while driving a... Read more
Incident date: Apr 4, 2025
I am submitting this formal safety complaint regarding my 2025 RAM 1500 Limited, which I purchased new in November 2024 and currently with approximately 9,000 miles. The vehicle has exhibited repeated, dangerous failures of its advanced driver assistance and braking systems that place both the driver and public at serious risk. Summary of Safety Incidents: First Incident: While driving at appro... Read more
Incident date: Apr 4, 2025
Steering does not return to center after making turns at slower speeds. Upon reviewing complaints from numerous other Chevrolet Bolt owners it appears to be a faulty steering rack that needs to be replaced.
Incident date: Apr 4, 2025
Hello, I was an owner of a new 2020 Nissan Frontier pro4x. My vehicle had 33,000 miles, garaged in the winter and never used for towing. All minor maintenance were performed at a certified Nissan dealer. On [XXX] I was driving my truck on [XXX] in Youngstown when suddenly I heard a terrifying loud grinding noise coming under the truck causing also the truck to shake violently. I'm blessed that I d... Read more
Incident date: Jun 5, 2025
The blazer's check engine light came on and I had it scanned. The code was PO128 indicating that the engine coolant temperature is consistently below the thermostat regulating temperature. We are also getting a message on the vehicle that states the steering assist is reduced, drive with care. The car is also blowing hot air when the AC is on, the temperature gauge is staying at the lowest sett... Read more
Incident date: Jun 15, 2024
I bought my vehicle only a year ago and my sunroof glass blew off while I was driving on a highway. There was no object involved. I believe it was a defective product.
Incident date: Jun 4, 2025
All cadillac dealerships are refusing to inspect the vehicle to ensure engine is safe despite specific instruction in recall that dealership will and determine if vehicle is affected. If not affected they will change oil viscosity. Dealerships are refusing to perform this test and change oil.
Incident date: Jun 6, 2025
Motor failed. 140k miles shouldn’t happen on a 2021. Meticulously maintained.
Incident date: Jun 6, 2025
I have a CVT system on my SUV and the transmission keeps slipping. A transmission light comes on and the car starts to stall. It happens mostly in stop and go traffic.
Incident date: May 1, 2024
There is a serious issue with what Ford is doing to fix a known problem with their transmissions shifting into 1st gear while at highway speed. This happened to me after they put in their software "Patch" that was their idea of how to fix the problem. I have up loaded a detailed explanation of what happened to me with Ford and their safety recall. I also have any bills and cost to me to fix Ford's... Read more
Incident date: Jun 5, 2025
The contact owns a 2008 BMW X5. The contact stated while driving 50 MPH, several unknown warning lights illuminated. The contact stated that two minutes later the instrument panel went blank. The contact stated that the infotainment system failed to display an image and a dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the fuel pump needed to be... Read more
Incident date: Jun 5, 2025
The contact owns a 2008 BMW X5. The contact stated while driving 50 MPH, several unknown warning lights illuminated. The contact stated that two minutes later the instrument panel went blank. The contact stated that the infotainment system failed to display an image and a dealer was contacted. The vehicle was taken to the dealer where it was diagnosed and determined that the fuel pump needed to be... Read more
Incident date: Jan 5, 2025
The contact owns a 2021 Chevrolet Trailblazer. The contact stated that while attempting to remove the key from the ignition, the key remained stuck in the ignition cylinder. The contact had to turn off and restart the vehicle several times to be able to remove the key. The contact stated that the failure occurred intermittently. The vehicle was taken to the dealer who sprayed the ignition cylinder... Read more
Incident date: Feb 1, 2024
The contact owns a 2009 Dodge Charger. The contact stated that the vehicle was previously repaired under a recall and the driver’s side air bag was replaced. The contact stated that after the recall repair, the instrument cluster failed to function as intended. The contact stated that the screen was black. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the fail... Read more