Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Sep 22, 2025
The contact owns a 2010 Dodge Ram 2500. The contact stated that while performing routine maintenance on the vehicle, the contact observed that the passenger’s and driver’s side support rails on the sub frame had several sections that were severely rusted. The contact stated that there were gaps of approximately 2-feet on both rails where the metal was rusted through. The contact had not taken ... Read more
Incident date: Sep 13, 2025
The contact owns a 2022 GMC Terrain. The contact stated while driving approximately 25 MPH, the vehicle stalled, and the contact was unable to pull over to the side of the road. The contact stated that the message "Battery Critically Low" was initially displayed, and then the message "Engine and Transmission System - Schedule Service Now" was displayed. The contact was assisted by Police Officers ... Read more
Incident date: Jul 11, 2025
I purchased my 2014 Ford Edge in December 2023. March 2023, I started having issues with the driver side door lock sensor malfunction as shown in the last photo. The door would not automatically lock when I started driving, sensing that the driver’s side door was still open. It was not. I kept pushing the lock button to lock it, but it kept unlocking even while driving. Eventually it would lock.... Read more
Crash
Incident date: Jul 11, 2025
The vehicle has difficulty coming to a stop and requires slamming the brakes in full which causes a loud churning noise, the braking is intermittent, sometimes it works well and sometimes it works terribly. It is a huge safety issue. Also the lane keep assist seems to not work so well as well, it will drift out of the lanes at times when it is on
Incident date: Jan 22, 2025
The contact owns a 2022 GMC Yukon. The contact stated that while attempting to start the vehicle, the engine failed to crank or start-up. After several attempts, the vehicle failed to start. The check engine warning light was illuminated. The vehicle was towed to the dealer, where it was diagnosed that the fuel pump power control module had failed and needed to replaced. The vehicle was repaired. ... Read more
Incident date: Sep 22, 2025
The contact owns a 2021 Volvo XC60. The contact stated that while driving at undisclosed speeds and turning, the front end of the vehicle made an abnormal grinding sound. Additionally, the contact stated that the steering wheel seized after turning, which required the contact to jam the steering wheel for the steering wheel to return to the center. There was no warning light illuminated. The vehic... Read more
Incident date: Sep 22, 2025
Engine replacement in 2024 has caused constant errors and malfunctions to vehicle since. Vehicle under warranty and had been at dealership servicing for constant malfunctioning every 4-5 months since Feb of 2024.
Incident date: Sep 22, 2025
I was taking a box out of my trear trunk liftgate . I turned around and secluded my hand on th dreary tail light that is close to the side of the liftgate I required 7 stitches
1 injured
Incident date: Sep 17, 2025
The contact owned a 2008 Honda Civic. The contact stated that while driving at 30 MPH, the air bag warning light illuminated. The contact pulled over to the side of the road and turned off the engine. After the vehicle was restarted, the air bag warning light was no longer illuminated. The contact stated that the air bag warning light was intermittently illuminated. The vehicle was not diagnosed o... Read more
Incident date: Jun 16, 2025
The cruise control operation is unusual and the speed can vary greatly while it's engaged in moderately hilly terrain (not extreme) on the interstate ([XXX] through Kentucky and Tennessee). With the cruise set at interstate speeds and starting to climb a hill, the speed can drop by as much as 6mph below set point as the cruise control very, very slowly starts to increase throttle to compensate fo... Read more
Incident date: Sep 18, 2025
Brand new vehicle and system shuts down a few times when in idle mode..(stoplight, stop sign) then I need to restart the car again.
Incident date: Aug 29, 2025
The transmission stutters and searches from 15 mph - 30 mph. Dealer ship told us it was a known issue and they just reset the "learning" feature of the transmission. The fix gives you another 6 months and then the issue slowly returns. This causes undue wear on the transmission and leaves it open for catastrophic failure. Dealership refuses to repair after warranty expires even though it is a... Read more
Incident date: Sep 9, 2025
The digital dash screen system continually disconnects from the phone and will not reconnect. It disconnects during 911 calls. It disconnects when navigation is activated. It is very dangerous to drive a car that does this. I’m sure I paid thousands a dollar for this digital dash screen system, and is very frustrating that it does not work yet the Audi dealership and Audi corporate refused to, ... Read more
Incident date: Sep 1, 2025
ATTACHMENTS OF PICTURES FOR COMPLAINT NUMBER 11688637. [XXX] [XXX] . 2023 Toyota Corolla Cross The scanned pictures shows all the warning lights displayed on my vehicle. A NEW COMPUTER WAS INSTALLED YET IT CONTINUES TO REFLECT THESE LIGHTS. A NEW SWITCH ASSY, HOSE VENTILATOR, VALVE ASY, OI AND COMPUTER ASSEMBLY. CURRENTLY THE DEALER ORDERED INJECTOR SET, ALONG WITH SWITCH, PUSH. HONESTLY, TH... Read more
Incident date: Sep 1, 2025
ATTACHMENTS OF PICTURES FOR COMPLAINT NUMBER 11688637. [XXX] [XXX] . 2023 Toyota Corolla Cross The scanned pictures shows all the warning lights displayed on my vehicle. A NEW COMPUTER WAS INSTALLED YET IT CONTINUES TO REFLECT THESE LIGHTS. A NEW SWITCH ASSY, HOSE VENTILATOR, VALVE ASY, OI AND COMPUTER ASSEMBLY. CURRENTLY THE DEALER ORDERED INJECTOR SET, ALONG WITH SWITCH, PUSH. HONESTLY, TH... Read more
Incident date: Sep 14, 2025
Since the day I bought my 2013 Edge I have had nothing but problems ranging from Backup Camera always has a distorted image, appears upside down or it will just be blank. For the last year I have had my car looked at, changed everything that could possibly be changed to now my car can be going down the road running 55-60 MPH and the car will just shut down and flash random warnings on the dash but... Read more
Incident date: Feb 14, 2025
Multiple battery drainage issues resulting in car not starting and battery going to zero volt. Car running hot. Failed thermostat causing engine overheat and car to shut down. System breaking issues.
Incident date: Feb 14, 2025
Multiple battery drainage issues resulting in car not starting and battery going to zero volt. Car running hot. Failed thermostat causing engine overheat and car to shut down. System breaking issues.
Incident date: Oct 17, 2024
The driver's side door started making loud cracking noises when opening and closing
Incident date: Apr 10, 2025
Same issue that happened a couple years ago in which a recall was issued. My 2024 Buick Encore GX ST screen went blank. I was unable to see my odometer, speed, fuel gauge etc. while operating the vehicle.
Incident date: Apr 10, 2025
Blinker arm often bounces back to the opposite direction when the blinker automatically cancels once you have made your turn. As an example if I have left blinker on after I complete my turn it often bounces back over to the right side turning the right blinker for a few flashes.
Incident date: Apr 10, 2025
Hi, I have 2024 model Y rear wheel drive and wheels are so bumpy. They’re charging over $45,000 for the car. How come you guys approve this vehicle? The suspension is so bad. The car bounced whenever you drive that is big recall to fix this issue when you’re spending $45,000 on a vehicle how did you approve that the car is so bouncy whenever you drive that’s a major major issue with Tesla…... Read more
Incident date: Sep 3, 2025
The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000(Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experien... Read more
Incident date: Sep 3, 2025
The auto stop - start when idle shuts off the vehicle and then does not auto start when lifting off the brake. This has happened 3 times on the road and is incredibly dangerous as you are left immobile until you are able to wait and restart the engine manually
Incident date: Sep 5, 2025
About a month after purchasing my car it shut down on the highway while driving. It completely lost power so I could not accelerate or even press the brake. Only the emergency brake stopped me from going into other cars. I started the car up again and then it worked fine until about another month later it happened again. I was on an exit ramp on the highway and it lost power. Cars had to quickly g... Read more
Incident date: Sep 5, 2025
The seat track pivot link bolt has failed, yes it is available for inspection. The seat now has tons of travel in it, which will not restrain the driver in event of a crash. I have visual evidence of the part failure. The issue was part of a safety recall 17S40 which Gwinnett Place Ford claims to have addressed in 2024. The part has now failed.
Incident date: Sep 18, 2025
The contact owns a 2015 Chevrolet Camaro. The contact stated that while the gear shifter was shifted to park(P), the key could only be turned halfway and became stuck. Due to the failure, the vehicle failed to shut off. The vehicle was taken to a dealer, where it was diagnosed, and determined that the gear shifter assembly needed to be replaced. The vehicle was repaired; however, the failure reocc... Read more
Incident date: Dec 19, 2024
While in park and driving the instrument panel will show, "Check Brake" and "Hybrid System Warning! Safely Stop and Do not Drive". This is accompanied by the engine not responding to the gas pedal. The brake pedal will also loose pressure and once pushed the brakes will lock up making a grinding noise. The problem has not been able to be duplicated by the dealer. However there are multiple forms a... Read more
Incident date: Apr 24, 2025
The contact owns a 2014 Ford Edge. The contact stated that the rearview camera was working periodically while reversing. There were no warning lights illuminated. The contact called the local dealer, who confirmed there were no recalls associated with the VIN related to the failure. The vehicle was not diagnosed or repaired. Upon further research, the contact linked the failure to NHTSA Campaign N... Read more
Incident date: Sep 6, 2025
Door lock actuator for all passenger doors, the only one that hasn't failed is the driver's door.
Incident date: Sep 6, 2025
Door lock actuator for all passenger doors, the only one that hasn't failed is the driver's door.
Incident date: Sep 6, 2025
Horn no longer working, can't signal an impending accident to other drivers. That along with infotainment touch screen, kind of hard to use hands free when I cant select yes on the touchscreen
Incident date: Sep 6, 2025
While towing a rented trailer from Tractor Supply, the trailer detached because it was not properly secured by store staff. The trailer struck the rear bumper of my 2021 Ford Expedition, causing visible body damage and raising concerns about hidden damage to the drivetrain and transmission due to the sudden force of the impact. After the incident, the vehicle was taken to a Ford dealership for in... Read more
Crash
Incident date: Sep 18, 2025
In March of 2025 my vehicles driver assist lights started blinking coming out of my apt complex and within 15 seconds I couldn't even turn the wheels at all. Ive had several mechanics run their computer to diagnose the issue and was told that this make model and year has a recall for loss of steering which is an electrical issue. I called Ford themselves and they refused to even look at my car. I ... Read more
Incident date: Sep 18, 2025
In March of 2025 my vehicles driver assist lights started blinking coming out of my apt complex and within 15 seconds I couldn't even turn the wheels at all. Ive had several mechanics run their computer to diagnose the issue and was told that this make model and year has a recall for loss of steering which is an electrical issue. I called Ford themselves and they refused to even look at my car. I ... Read more
Incident date: Sep 18, 2025
Malfunction of the Honda CRV's Rear upper control arms. Yes it will be available to inspect until the 13th of October. Safety risk is the fact there is no more adjustment on the factory installed rear upper control arms. When on the rack and they align the vehicle, they only want a .5 degree when being done. The factory installed rear upper control arms makes the camber maxed out at 1.25 degrees t... Read more
Incident date: Sep 17, 2025
To whom it may concern, I have own my vehicle since Jan 2018, which was purchased from the dealership's owner w/less than 10k miles. Maintenance has been performed iaw Hyundai's recommended schedule. However, yesterday, I was informed that my vehicle needed a new engine and other replacements totaling $13,934.89. This is OUTRAGEOUS. How can a well kept vehicle w/106445 miles, need such replacement... Read more
Incident date: Sep 17, 2025
To whom it may concern, I have own my vehicle since Jan 2018, which was purchased from the dealership's owner w/less than 10k miles. Maintenance has been performed iaw Hyundai's recommended schedule. However, yesterday, I was informed that my vehicle needed a new engine and other replacements totaling $13,934.89. This is OUTRAGEOUS. How can a well kept vehicle w/106445 miles, need such replacement... Read more
Incident date: Sep 17, 2025
When the vehicle stops and the idle auto-start/ stop engages, the vehicle will automatically go into neutral and cannot be restarted until the vehicle is turned off then back on. This has happened at both stop lights and on the highway and almost caused a very serious rear end accident.
Incident date: Sep 15, 2025
The contact owned a 2008 Chevrolet Silverado. The contact stated that while driving at approximately 70 MPH and making a right downhill turn, he crashed into the rail guard before impacting a tree where the vehicle came to a stop. No warning lights were illuminated. No air bags deployed. The contact was concerned about whether the air bags should have deployed for the type of impact experienced. T... Read more
Crash
1 injured
Incident date: Jul 15, 2025
I have a Coolant intrusion for my car it is supposed to be recalled and serviced under warranty or the Csp
Incident date: Jul 29, 2025
The contact owns a 2014 Chevrolet Equinox. The contact stated that while reversing, the rearview camera image was black. The contact stated that upon shifting from reverse(R) to drive(D), the rearview camera remained engaged for an extended period. Additionally, the contact stated that while reversing on one occasion, the failure recurred, causing the rear end of the vehicle to strike an unoccupie... Read more
Crash
Incident date: Sep 18, 2025
Second row window seat seat belt doesn't latch properly, will latch and come unlatched. Backup parking sensor goes off, back up camera stopped working
Incident date: Nov 18, 2024
The contact owns a 2017 Hyundai Tucson. The contact stated that while driving at an undisclosed speed, the hood independently unlatched, raised up, and shattered the front windshield. No warning lights were illuminated. The local dealer was contacted; however, there was no recall associated with the VIN. The vehicle was not diagnosed or repaired due to the cost. The manufacturer was made aware of ... Read more
Incident date: Sep 18, 2025
Car has self started in my garage 3 times in the last two weeks, just now it did it again. This is very dangerous, could hurd someone or burn my house down. This needs to be looked into.
Incident date: Aug 18, 2025
On passenger side interior between glove box and dashboard, there is a textured, metallic trim plate that during a sunny mid day, casts a reflection on the passenger side window over the top of the where the passenger side rear view mirror is.
Incident date: Jan 1, 2024
Vehicle hesitates when shifting mainly from secon to third gear and hesitates to accelerate. The rpms go up but not going any faster and then jerks. If I was to try and pull out onto a highway there is no way the car will accelerate fast enough. Took it to the dealer to see if they could check a previous recall item to see if it was maybe defective and they would not look at it unless I paid 220 d... Read more
Incident date: Jan 1, 2024
The first time the lower Lateral Links on the front right side just broke and luckily it didn't happen on the highway with passengers Right now I hear the same noises again coming from the driver's left side from the lower Lateral Links I am afraid that it will happen again and that’s really scary I drove many cars before and never felt so unsecured I don't understand how such a safety... Read more
Incident date: May 14, 2025
Headlight condensation because of improper seal causing damage and blown headlamp