Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Jun 20, 2025
I was on an expressway with 70 mph speeds and could only drive at 55 mph. A flashing motor light came on and then a thunking/clicking sound. It would not accelerate and also lunging. Towed to an independent mechanic close to where I was who confirmed blown engine. Having towed to Hyundai dealership.
Incident date: Jun 19, 2025
Had veh fixed for fuel injection issues in 2023 paid 1500 repair complained to handa America and they paid it.. car was still under warranty.. Recall fuel injection in Feb 2025 after honda buena park fixed it had same hesitation issues between 30 50 mph after just 2 weeks after repair. Took it back had to pay 250 for dialysis no answer.. wanted 3000 to attempt to fix it but no guarantees.. Took ... Read more
Incident date: Jun 20, 2025
I was driving [XXX] going through Saint Paul and the truck sped up and became uncontrollable. I started braking as fast as I could and caused it to rear end into another vehicle. I’ve tried to contact Tesla about this, and they have not responded to me. I was told the engineering team would get back to me about the possible cause of the accident, but never heard back and they could not provide m... Read more
Crash
1 injured
Incident date: Jun 18, 2025
SRS light went on. Restraint malfunction message flashed across screen. Code reader pulls up dealer recall for driver airbag possibly exploding due to build up of pressure. My VIN is not included and dealer will not honor. Stuck with unsafe car or HUGE expense out of pocket.
Incident date: Jun 7, 2025
The front cv axels prematurely wore out causing wobble while accelerating. The dealer refused to repair this under warranty. This is a safety issue. This is a design defect.
Incident date: Nov 17, 2022
The entire infotainment screen spontaneously crashes leaving the screen completely black for 30 seconds to a minute while it resets. This happens randomly and quite frequently, on average every 5-10 minutes that the car is on. The whole infotainment system becomes unavailable including audio and, most dangerously, the backup camera. I have had incidents where I am reverse parking and I check my ... Read more
Incident date: Jun 19, 2025
The sunshade of the panoramic sunroof came loose a year ago and has continued to sag lower from the glass and closer to our heads over time. When opened, the shade hangs completely blocking the back window and hangs into the back seat. I have been told the clips may need to be replaced, but have not received a definite diagnosis.
Incident date: Jun 18, 2018
know 10 speed transmission failure, hard shifts lunging at red lights,load grinding noise. ford dealer diagnosis was need new transmission.
Incident date: Jun 16, 2025
On 4/5/2025 I was driving at 35mph and the steering wheel began to violently shimmy. The vehicle became difficult to steer putting safety at risk. Slowed to 25mph but shimmy did not stop. ABS warning light came on and Stabilitrak warning light came on and warning that steering was being was being automatically reduced. Driving became very difficult. Stopped and had car towed to Chevrolet. Car w... Read more
Incident date: May 7, 2025
the brakes failed the vacuum pump went work while driving the car
Incident date: May 7, 2025
The contact owns a 2011 Ford F-150. The contact stated while driving at various speeds over a bumpy road surface, the vehicle jerked, downshifted to first gear unexpectedly and stalled. The ABS warning light, the power train warning light, the traction control warning light, and other unknown warning lights were illuminated. The message "Check Braking System" was displayed. The contact stated that... Read more
Incident date: Jun 1, 2024
Reporting engine failure with my 2019 GMC Yukon XL. Reporting engine failure after 106,500 miles. Yukon was properly functioning and well cared for with frequent oil changes and tire rotations. On [XXX] I was driving home with my [XXX] daughter coming back from her dance recital on [XXX] at [XXX] in Minnetonka, MN when the "Forward Collison System Unavailable" warning notification came presen... Read more
Incident date: Jun 17, 2025
The contact owns a 2014 Ford Explorer. The contact stated while driving 55 MPH, the vehicle was lost power steering functionality. The message "Steering Fault" was displayed. The contact was able to pull over to the side of the road. The vehicle was towed to the dealer, where it was diagnosed and determined that the electric power steering gearbox had failed and needed to be replaced. The vehicle ... Read more
Incident date: Jun 17, 2025
The contact owns a 2020 BMW X5. The contact stated that after refueling the vehicle, the contact attempted to restart the vehicle; however, the vehicle failed to restart. The contact made several attempts, and after approximately an hour, the vehicle was towed to the residence. The vehicle failed to start and was towed to a local dealer. The contact stated that there were no warning lights illumin... Read more
Incident date: May 7, 2025
See attached document for complaint.
Incident date: May 14, 2025
Vehicle was issuing a judder feeling, and it had lack of power to the gas pedal at times. The check engine light ended up coming on for P0101 (mass air flow sensor). Dealer replaced the mass air flow sensor and cleared the code. Said they test drove it without any issues. After picking up the vehicle, it was within 10 min, the judder was being felt. Then taking the exit and slowing, I felt the lac... Read more
Incident date: Nov 27, 2024
While waiting at a stop light the engine will turn off. This has happened three times since I’ve owned the car 2/16/2025.
Incident date: Jul 1, 2024
Light come dash board stabilitrak light light for master break steering it has been in many wrecks and they sold it to me it keeps going sometimes when you hit the breaks jump’s stuffers the drivers seat goes all the way back when you get out off car
Incident date: Jul 1, 2024
Light come dash board stabilitrak light light for master break steering it has been in many wrecks and they sold it to me it keeps going sometimes when you hit the breaks jump’s stuffers the drivers seat goes all the way back when you get out off car
Incident date: Jun 18, 2025
The steering wheel "sticks" when steering, particularly when veering or turning right. My local Honda service department identified the issue as a defective steering gearbox, with a repair cost of $5,115.44. I contacted Honda and was told that my specific VIN is not part of the recall associated with steering issues. Honda refused to add my VIN to the recall and initially refused to cover my repai... Read more
Incident date: Jun 18, 2025
Rearview camera fails to display an image. It does work sometimes but then most of the times the rearview camera does not display any image as seen in the images attached. This issue started occurring recently, that is when I reverse the car, the rearview camera image is not displayed at all. Earlier the rearview camera was working with out any issue when I reverse the car. Issue seems to be same ... Read more
Incident date: Jun 15, 2025
The contact owns a 2021 GMC Sierra 1500. The contact stated upon starting the vehicle and shifting to drive(D) in the morning, the transmission hesitated to shift to second gear and then shifted harshly. There was no warning light illuminated. The vehicle was taken to the dealer, where it was test-driven, but the failure could not be duplicated. The contact stated that the failure occurred once a ... Read more
Incident date: Jul 15, 2023
Operator was driving a 2021 Ford F550 equipped with an Altec AT48M aerial upfit. As he was driving the operator noted that the check engine light came on and almost immediately followed by the message center displayed "Low Fuel Pressure" warning. As he was preparing to stop, he could see smoke coming out from under the hood of the truck. As he exited the cab, he could see smoke and flames comin... Read more
Fire
Incident date: Jun 8, 2025
I am the owner of a 2021 Ford Mustang Mach-E affected by Recall 25S65 involving a 12V battery discharge issue that creates a serious entrapment hazard. If the 12V battery fails, the front doors can remain locked—even if someone exits using the mechanical release. This puts me and my family at risk of being locked inside or outside the vehicle in dangerous situations. I live in Texas, and I have... Read more
Incident date: Jun 3, 2024
My high pressure fuel injectors and spark plug had to be replaced at 72,000 miles. My check engine light came on and the car started vibrating and was not accelerating properly. I spoke to three Hyundai dealership service centers and each of them acknowledged that it was a known issue with 2022 Hyundai Tucsons.
Incident date: Mar 24, 2025
Power steering suddenly stops working while driving, making it difficult to steer. Fortunately when this happened today it was at low speeds and on a straight away. Warning light to check power steering went on followed by check Stabilitrak system. I called the dealer and am waiting for a response. The vehicle has not been inspected by manufacturer, police, insurance rep, or other. No warning ... Read more
Incident date: Jun 17, 2025
My car started experiencing a strange problem while braking on June 15. I released the parking brake leaving my parents driveway. I coasted backwards (as usual), and when I pressed the brake the car didn't stop as expected and the brake pedal was very hard to press. It eventually stopped. I put into park, then put the emergency brake on, then released all and tried again and encountered the same i... Read more
Incident date: Jun 1, 2025
We purchased a brand-new 2021 Kia Sedona in 2021. Since January, we’ve been experiencing an intermittent but serious issue where the vehicle refuses to accelerate or shift beyond a certain point. This issue has put us in dangerous situations multiple times. One incident occurred while crossing a fast-moving, single-lane road—our vehicle would not accelerate to the appropriate speed, placing ... Read more
Incident date: Oct 16, 2024
I have a 2016 Civic LX, and the steering is sticking when on center when the vehicle has been driving for a while/is warmed up. I have read multiple instances and reports of this issue and the EPS/rack being the culprit even when this car was released 10 years ago. There was never a bulletin or a recall for this model year but it is the same issue for the 2022-2025 model years, and it is frustrati... Read more
Incident date: Jun 1, 2025
Blown head gasket. Engine hydro-locked.
Incident date: May 26, 2025
2021 Palisade was in for a repair on 5-13-2025. Mileage at that time was 62,144. I requested that a noise that I was hearing in the back of the car be investigated. The noise sounds like a pop that happens when turning or going over bumps. I was told by the dealer that the rear shock insulator caps needed to be replaced to the tune of $2000. I was not told there is a TSB for this issue. Unf... Read more
Incident date: May 1, 2025
2018 CRV with less than 55,000 miles on it has developed an issue with the steering control felling "sticky" at times. This is very noticeable at speeds over 40mph and once the car has warmed up. The feeling while driving is that the steering is stuck in a notch and is not smooth causing the driver to put more effort into steering which then causes over correction and erratic driving. No warnin... Read more
Incident date: May 1, 2025
The contact owns a 2020 Ford Edge. The contact was informed by his wife that the transmission was slipping while driving. The contact stated that while driving and accelerating to 35 MPH, the vehicle jerked and hesitated to respond. There was no warning light illuminated. The vehicle was taken to an unknown dealer to be diagnosed, but no cause for the failure was found. The contact stated that whi... Read more
Incident date: Jun 12, 2025
Vehicle accelerates rapidly at low speeds when attempting to slightly accelerate in slow speed area such as in parking lots. Transmission chugs shifts hard when trying to maintain speeds below 50 MPH. Transmission was rebuilt by dealer under warranty but same problem still exists. Dangerous and happens often.
Incident date: May 17, 2025
Around 14 months ago (march 2024) I purcheded a replacment battery pack for our 2011 Toyota Prius form NexPower Energy (also going by, project lithium, sodiumhybrid) based out of CA. The battery pack is a lithum pack that replaces the orginal nickel metal hydride pack. In the beginning of June 2025, the car through an battery error and went into limp mode wile my wife was driving, when i go hom... Read more
Incident date: May 17, 2025
Around 14 months ago (march 2024) I purcheded a replacment battery pack for our 2011 Toyota Prius form NexPower Energy (also going by, project lithium, sodiumhybrid) based out of CA. The battery pack is a lithum pack that replaces the orginal nickel metal hydride pack. In the beginning of June 2025, the car through an battery error and went into limp mode wile my wife was driving, when i go hom... Read more
Incident date: Jun 2, 2025
The Connected Services system in my 2023 Ram TRX regularly displays large, full-screen alerts for emergency vehicles, tow trucks, and lane closures — often when there is no actual hazard present. These alerts are extremely distracting and dangerous. They: Block the entire screen, hiding navigation, camera, and HVAC controls and leaving the screen black until the user interacts with it multiple... Read more
Incident date: Jun 16, 2025
The Connected Services system in my 2023 Ram TRX regularly displays large, full-screen alerts for emergency vehicles, tow trucks, and lane closures — often when there is no actual hazard present. These alerts are extremely distracting and dangerous. They: Block the entire screen, hiding navigation, camera, and HVAC controls and leaving the screen black until the user interacts with it multiple... Read more
Incident date: Jun 16, 2025
I was on the way to the airport and my vehicle suddenly went into reduced power mode and had trouble shifting into gear. I pulled over, shut off my truck, and turned it back on only to have the problem continue. I was able to turn around and make it home, but the vehicle would then not shift into reverse. We had to push the vehicle so that I could position it in the street. Once we were back from ... Read more
Incident date: Jun 16, 2025
The vehicle lost power, and the engine started to make a knocking noise, and the check engine light came on. I plugged in the obd2 scanner and the p1326 code came out. It was a knock sensor that needed to be replaced. I replaced the sensor that the issue got worse. I looked up online about this issue and then I found a video of that explained the incident. The manufacture of the crank at the facto... Read more
Incident date: Jun 2, 2025
While exiting an interstate, the van felt like it had popped out of gear and lost power, and the instrument cluster had the message "Stop safely, vehicle will shut off soon." I was in the middle of three lanes on the ramp, and due to traffic and no shoulder I was unable to stop off the side of the road. The van died at the top of the ramp at the traffic light, causing a risk of being rear-ended by... Read more
Incident date: Jan 30, 2025
When accelerating, in gears 3-5, truck will intermittently jerk or hesitate. With transmission being erratic with acceleration, it difficult to steer when turning out of an intersection or corner or even changing lanes. This is a 10 speed transmission.
Incident date: Jan 30, 2025
While going on the highway it braked hard and displayed service stabilitrak light with traction control light flashing went away after 10 seconds. Then I pulled into my driveway and it snapped the wheel out of my hand forcefully almost breaking my wrist and wouldn't let me turn right. Towed it to ford where they claim a loose battery terminal was present. No warning at all before this. Upper engin... Read more
Incident date: Jun 9, 2025
I have contacted VW repeatedly to have recall service and I have been advised that no parts, due to tariffs..even prior to tariffs.. I can’t inspect my car and my registration will be suspended.. I am also concerned about my safety..
Incident date: Jun 9, 2025
My 2022 Hyundai Venue has a serious water intrusion issue that has gone unresolved for over a year. Every time it rains water pours into the cabin, especially on the passenger side leaving the floor soaked. I have to vacuum out water daily and use towels to prevent further damage. The vehicle has developed severe mold, which is a health risk, especially for my infant daughter who rides in the car.... Read more
Incident date: Jun 3, 2025
I purchased This truck new in 2014 and have had very few problems with it, but now the ABS module is defective which affects the brakes, traction control, cruise, with all lights on. In driving the vehicle under wet roads it has gone out of control and is dangerous. Ram has told me that the parts are back ordered and recently gave me incorrect information as to the extent of this parts problem. I ... Read more
Incident date: Jun 3, 2025
Horn malfunctioned, a known issue recognized by Kia on these models. Visited an authorized Kia repair center in Maryland on June 14, 2025. The repair center indicated that the necessary parts (96611-K0030 and 96619-T6000) are not available in Maryland or surrounding states, and backorder delays are at least four to six weeks. The vehicle is meanwhile not road safe due to the lack of a horn.
Incident date: Jun 3, 2025
the head lights are frequently burn out although there is no break in the light covers. It is unpredictable and unsafe especially because alot of my driving is at night.
Incident date: Apr 10, 2025
Since purchasing the vehicle in April, I have had a continuous problem with the brake's and brake system's. The red dash warning chime and red warning light have come on. I have brought the car in 4 times to the dealer for repair, to no avail. This happened before I put 100 miles on the car and has continued. I currently only have about 680 miles. The dealer has "worked" on on it for almost 2 mont... Read more
Incident date: Apr 10, 2025
A dash popup stating “Auto Emergency Braking (AEB) Limited Functionality Service Required”. I have taken it to my dealership and they say nothing is wrong with it.