Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Dec 15, 2022
ON YOUR VEHICLE, IT MAY BE POSSIBLE FOR AGED BIODIESEL DEPOSITS TO ACCUMULATE IN THE HIGH PRESSURE FUEL PUMP. THIS MAY RESULT IN EXTENDED CRANKING WITHOUT STARTING WHILE THE VEHICLE IS PARKED, OR LOSS OF MOTIVE POWER WHILE DRIVING. My vehicle has been inoperative for MONTHS due to this recall, per the manufacturer. We had no warning lights or problems prior to trying to start the vehicle and that... Read more
Incident date: Dec 15, 2022
Hood on 2025 Toyota Grand Highlander vibrates/flutters due to poorly designed aluminum construction. Very distracting and causes drivers to take eyes off the road. Toyota has issued T-SB-0111-24 for the 2024 Grand Highlander for this specific issue but my dealership told me that it doesn't apply to the 2025 but the hood part number is the same for both years. The constant vibration could eventual... Read more
Incident date: May 2, 2025
After driving on an interstate and having my foot on the brake - the car jumps forward and accelerates. It has done this for a couple years, and it continues to happen more frequently. Sometimes it just jumps forward when you are driving through town and go to slow down. This seems like a safety issue.
Incident date: May 2, 2025
Complaint Regarding Mechanical Failure and $315 Service Charge on Recent Vehicle Purchase I’m writing to formally express my concern and disappointment regarding the recent service experience involving my vehicle purchased on April 12, 2025. A few weeks after purchase, I returned to the dealership with concerns over a check engine light. I was reassured by your service department that nothing ... Read more
Incident date: Jun 7, 2025
Truck keeps losing trailer brakes, intermittent as i am towing a 10,000 lb camper. Very unsafe
Incident date: Mar 1, 2025
The contact owns a 2013 Toyota Camry. The contact stated while driving at an undisclosed speed, the transmission shuddered, with the check engine warning light illuminated. In addition, the contact became aware that the transmission was slipping. The vehicle was taken to an independent mechanic where it was diagnosed with transmission failure. The contact was informed that the transmission needed... Read more
Incident date: Jun 20, 2025
This vehicle started rattling upon cold start. It has only 43K miles on it. When looking into the situation it has been a defect of this vehicle as well as many other years that Ford has failed to own up to. This rattle is due to a cam phaser pin that breaks loose and can dislodge at any time and cause the vehicle to seize up. Another owner had this happen on the freeway at 70 mph. Ford claims it ... Read more
Incident date: Jun 4, 2025
When driving down the street car shuts off lights flicker on and off continuously sometimes it don’t turn back on sometimes it does but I usually just coast until it turns back on very dangerous if on freeway or heavy traffic also the brake light and and trac lights go on when this happens. When stepping on gas the rpm’s go up really high like the transmission is going out
Incident date: Jun 4, 2025
When driving down the street car shuts off lights flicker on and off continuously sometimes it don’t turn back on sometimes it does but I usually just coast until it turns back on very dangerous if on freeway or heavy traffic also the brake light and and trac lights go on when this happens. When stepping on gas the rpm’s go up really high like the transmission is going out
Incident date: Jun 24, 2025
I have pulled out to go across road and it was like the car wouldn't go. It would be like it was coasting. And then it would kick in hardand fast. Very very dangerous. Have you had any other people say that.? It's done it about 5 times.. where I almost got hit and or ran off road when it did go.
Incident date: Jun 21, 2025
A grinding noise came from under the vehicle and it began handling differently. A local garage looked and found the rear differential/axles/propeller shaft loose and making internal noises. They referred me to the dealer. A month to get in. I tried a reman, but parts are backordered I am told because these are failing everywhere. The vehicle is unsafe and now the dealer says September at the earli... Read more
Incident date: Jun 21, 2025
Burning oil have to put a quart in every 500 miles
Incident date: May 15, 2025
There seems to be an issue with the seatbelt sensors; we have noticed that when operators and passengers buckle-in before starting-up the vehicle, once the vehicle is started it does not register that seatbelts are on/in use and the dashboard displays the dashboard seatbelt warning light, requiring the occupants to remove and re-engage their seatbelts a couple times till the sensors register prope... Read more
Incident date: Jun 23, 2025
The contact owns a 2018 Chevrolet Encore. The contact stated that while operating the vehicle, the transmission malfunctioned while in first gear, and the vehicle hesitated to accelerate from being stationary. Additionally, the message "Stabilizer" was displayed. The cause of the failure was not yetbeen determined. The manufacturer was notified of the failure, but no assistance was offered. The l... Read more
Incident date: Dec 1, 2024
The horn has failed four times on my vehicle, and I have owned and maintained it since November 2022. While Hyundai has replaced it under warranty at no charge, I foresee this being a continuing issue.
Incident date: Dec 20, 2024
The contact owns a 2021 Chrysler Pacifica. The contact stated while reversing, the rearview camera image was intermittently frozen. The contact stated that the failure had progressively worsened, and the rearview camera image was blue, black, green, or red while reversing. The manufacturer was notified of the failure and informed the contact that the VIN was included in NHTSA Campaign Number: 24V4... Read more
Incident date: Jun 23, 2025
[XXX] � [XXX] [XXX] ⸻ To Whom It May Concern, My name [XXX], and I am writing to file a formal complaint against Ford Motor Company and multiple associated dealerships for gross negligence, financial harm, and discriminatory practices related to a recall repair that began in 2023 and has yet to be properly resolved. I own a 2019 Ford Explorer, VIN [XXX]. In 2023, I brought my vehicle ... Read more
Incident date: Jun 23, 2025
It was about 100 degrees outside yesterday, and while trying to pass a car, I look in my rearview mirror and notice there is fuel shooting out from my fill hose under my gas flap. I lost over 3 gallons of fuel on the road. This happened my whole 60 mile trip. This has happened to me before, but the temperature was around 76 degrees and it does not happen in cold weather. I have a feeling my fuel ... Read more
Incident date: Jan 17, 2025
Squeaking of lower control arms arms around 70k miles. Upper & lower require replacement, per Tesla Service Center
Incident date: Jan 16, 2025
Adaptive cruise control does not work, Forward collision warning does not work, pedestrian emergency braking does not work, auto emergency braking does not work among other non safety issues. Dealer is aware and has ordered a new infotainment system which controls all these safety features but is unable to get it from the manufacturer for the last 6 months. This system did not work from the day... Read more
Incident date: Jan 16, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The bolts attaching the lower cable pulleys for the living room slide shear off. The damaged components are still in the wall of my camper. How was your safety or the safety of others put at risk? If they had broken going down the road during the next right hand turn the slide could come out unexpec... Read more
Incident date: Jan 16, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The bolts attaching the lower cable pulleys for the living room slide shear off. The damaged components are still in the wall of my camper. How was your safety or the safety of others put at risk? If they had broken going down the road during the next right hand turn the slide could come out unexpec... Read more
Incident date: Dec 15, 2024
Battery goes dead. Motorcycle would not start. Dealership has no idea what happened. Fuel pump issues on this model as well as electrical issues. The manufacturer has made modifications on the 2024 and newer models. They should replace all of the defective parts.
Incident date: Jun 6, 2025
This vehicle, and those of its generation, have had an active passenger airbag recall since December 2023. There has been no news on a remedy, nor any meaningful updates on progress. I am unable to transport passengers in my front seat as I am afraid for their safety and my own liability.
Incident date: Jun 6, 2025
The contact owns a 2015 Toyota Camry. The contact stated that while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring the steering wheel be manually returned to center upon completing a turn. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the steeri... Read more
Incident date: Jun 15, 2025
Stock fuel lines on the driver side of vehicle are having rubbing/clearance issues with the hood and are causing engine fires for the 2022+ Subaru BRZ/Toyota GR86 model vehicles.
Incident date: Jun 19, 2025
On [XXX], at approximately [XX], a deer unexpectedly ran out from the side of the road and struck the side of my vehicle. The deer ran out from a tree line that backs up to a neighborhood adjacent to [XXX] The deer was to the left, and the A-Pillar blocked the view of the deer, which was traveling at relatively the same speed as the truck, which kept the deer in the blind spot until impact. Despi... Read more
Crash
Incident date: Aug 1, 2024
When I have gone to slow down and try to stop, the vehicle has slide forward a fee times. I thought it was a little weird, but didn't think to much of it. After a while, my transmission started acting up as well. I will be driving down the road about 50-60mph and it will shift to 4th gear and not come out of 4th gear until stopped and shut off and restarted. I recently heard about the recall wh... Read more
Incident date: Aug 1, 2024
Submission to NHTSA Regarding Transmission Issues in 2014 Jeep Cherokee Latitude Summary of Concerns I purchased a 2014 Jeep Cherokee Latitude in November 2024, and the transmission issues began approximately six months later. The vehicle exhibits the following problems: •Harsh and delayed shifting •Sudden jerks and gear hunting during low-speed driving •Severe hesitation from a stop, especi... Read more
Incident date: Aug 1, 2024
The SOS Emergency Call system error warning appears every time I start the car. This system no longer functions in the car. An independent mechanic ran the diagnostic and said it could not be cleared. If I were to be in an accident, I would not be able to use this essential safety feature. Additionally, the MMI system that is used for making hands-free calls, mapping directions, and reading texts... Read more
Incident date: Jun 4, 2023
Shifting vehicle into reverse, turns of back up camera, then shifting into drive camera remains on for a set period of time, if shifted back into reverse as camera turns off, camera will not come back on. Android Auto was being used.
Incident date: Apr 1, 2025
The fuel gauge, which is digital, has a soldering point which is apparently a known failure spot due to the type of solder used. This causes the display to fail, which makes the fuel gauge unreadable. Not only is this a distraction for drivers, but it can lead to running out of gas unexpectedly in dangerous situations.
Incident date: Jun 8, 2025
Car during acceleration feels very jerky, safety issue as during turns if acceleration it might jerk make it feel a bit unknown of what speed it might be. additionally such jerkiness might cause driver to be kicked back into seat and head rest potentially causing injury. Feel like it might be CVT slipping at times.
Incident date: Jun 21, 2025
Failure of brake pump and brake cylinder assembly system, resulting in reduced braking ability and stiff brake pedal. Per Toyota's diagnostic: trouble code C1391 is present, abnormal leak in accumulator, replaced brake ABS actuator assembly, along with brake master cylinder, and bleed the brake hydraulic system. No warning lamps or safety indicators prior to failure. Upon failure (while on freeway... Read more
Incident date: Jun 18, 2025
While driving, my 2020 BMW 330i suddenly entered “drivetrain limited power” mode, severely restricting acceleration and overall performance. Upon diagnostic review, the cause was found to be a failure of the Heat Management Module (HMM). This created a hazardous situation as the vehicle unexpectedly lost power while merging into highway traffic. Researching online, I’ve discovered numerous ... Read more
Incident date: Jun 20, 2025
This is our 2nd time reporting this back 4 years ago our vehicle downshifted suddenly. Causing our vehicle to drop speed tremendously. We called the dealership to let them know what happened and they said they have had several complaints at the time of these trucks doing this. It caused the rear tires to lock and slide. We ended up loosing control and running of the road and wrecking the truck and... Read more
Crash
Incident date: Jun 19, 2025
The driver and passenger seats continuously keep self adjusting without the memory seat option in my vehicle. When readjusting back to position I hear popping. I feel like it’s either an electrical problem or adjustment mechanism stripping out! I’ve talked to several people in different forums with the same issue and thought we was just losing our minds!
Incident date: Apr 17, 2025
The contact owns a 2018 Ram 5500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the vehicle failed to decelerate as intended and the brake pedal felt firm while being depressed. The contact stated that the ABS warning light w... Read more
Incident date: Jul 15, 2021
Within the first 3,000 miles of purchasing the vehicle, it would randomly go into neutral (although) it indicated drive. No warning signals were activated. This happened 5 times. The dealership tried to re-train the transmission which appeared to work for a bit, however the car now shuts down completely with no warning. It will engage the emergency brake as well. This has happened 4 times no... Read more
Incident date: Jun 12, 2025
My vehicle was experiencing the exact same HVAC/AC issues described in Customer Satisfaction Notification Z33 for the 2021 Jeep Grand Cherokee L. Although the campaign specifically lists my make, model, and year, Stellantis claims my VIN is not covered. I was forced to pay $175 for the same repair listed in the Z33 document (HVAC module flash, Labor Code 18-Z3-31-82), and this should have been cov... Read more
Incident date: May 26, 2025
If someone is making a right turn in front of me and I am on the brakes already slowing down The emergency braking will engage and lock the brakes to stop it It does not seem to detect the fact the car is making a turn that will be complete before you are up to them. This has happened 4 times now and I have almost been rear ended. I can duplicate it pretty much whenever I want and capture it on my... Read more
Incident date: Apr 1, 2025
I own a 2021 Jeep Wrangler 4xe Unlimited, which has undergone three manufacturer recalls and two separate service (one handle during a recall visit) visits due to charging failures. The recalls were related to defrost system malfunctions, sudden loss of motor power, and high-voltage battery concerns. Each of these issues was addressed solely through **dealer-installed software updates**—updates ... Read more
Incident date: Mar 5, 2020
My truck for several years has intermittently turned off all safety features and steering control, i.e. air bags, traction control, anti lock breaks, and power steering all turn off randomly which in turn disables the cruise control, towing functions, etc. In the past I could turn the truck off then back on and the problems would dissappear, Now the problem has escalated and is occurring at shorte... Read more
Incident date: Mar 5, 2020
I own a 2019 Chevy Equinox LT 1.5L and am experiencing the exact symptoms described in GM recall 18V576000. After 1–2 hours of driving, the rear brakes begin to drag, creating hesitation during takeoff. The issue resolves after the vehicle cools down. Both my mechanic and independent research confirm this is the same safety defect described in that recall, but my VIN is not included.
Incident date: Mar 5, 2020
Dropped off my BMW on June 17 for a water pump recall 24V-608 for wiring harness connector issue and the dealer did indeed discover corrosion and damage to the water pump which could cause a thermal event or a fire. However, they repaired 1 single strand of wire by replacing a pin and not the entire connector or the water pump. Furthermore, I was charged $197 for that damaged wire saying even thou... Read more
Incident date: Jan 15, 2025
There is a Service Bulletin on the steering handle bars. The dealership I take it to is Go Az Flagstaff, AZ (928)526-7959. On a recall service appointment I was advised by the service manager of the loose handle bar service bulletin. It was addressed at that time. I had my motorcycle in for another recall and told them that the handle bars are still loose and American Honda told them they woul... Read more
Incident date: Jan 15, 2025
The information screen on the gauge cluster sometimes will stop working. This is dangerous as It is the only part that shows if the vehicle is in Park, Reverse, Nuetral, or drive. It also is the only part that shows the vehicles fuel level, blinker, cruise control, temperature and other warnings and controls. This is a common problem for the 2015- xxxx Yukon and Tahoe.
RAM
PROMASTER CITY
(2017) — SERVICE BRAKES
Jun 20, 2025
Incident date: Mar 20, 2025
During interstate driving vehicle detected both road departure and engaged the emergency automated braking. The vehicle attempted to correct the "road departure" by steering the vehicle away from the perceived problem and engaged the brakes nearly causing a collision as it has done numerous times before. I have reported this to NHTSA and American Honda and await a repair of this dangerous issue. H... Read more
Incident date: Jun 9, 2025
During interstate driving vehicle detected both road departure and engaged the emergency automated braking. The vehicle attempted to correct the "road departure" by steering the vehicle away from the perceived problem and engaged the brakes nearly causing a collision as it has done numerous times before. I have reported this to NHTSA and American Honda and await a repair of this dangerous issue. H... Read more