Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Sep 5, 2025
The contact owns a 2015 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (SERVICE BRAKES, HYDRAULIC) and 25V572000 (BACK OVER PREVENTION). However, the parts to do the recall repairs were not yet available. The contact stated that an unknown warning light was illuminated. The local dealer was contacted and informed the contact to wait until the letter advising tha... Read more
Incident date: Sep 5, 2025
The coil spring on the front end suspension snapped on my Ford F-150. The truck is a 2019 with just over 43,000 miles. The truck has not had any performance or suspension modifications over the life of the vehicle. Coil springs are an essential component of the suspension system, absorbing impacts and maintaining vehicle stability. As the coil spring snapped completely, this is a hazard to the... Read more
Incident date: Sep 5, 2025
The OEM Hankook Dynapro HP2 tires (size 225/60R17 99H, DOT 15MJF BU HA 2523) installed on a 2024 Chevrolet Trax developed premature tread wear and sidewall weakness well before half of their rated 65,000-mile life. At approximately 33,900 miles, one tire suffered a nail puncture in the sidewall and was confirmed irreparable by Discount Tire in Houston, TX. The shop also noted uneven tread wear con... Read more
Incident date: Oct 4, 2025
The vehicle keeps braking automatically with nothing in front of me, I see numerous people reporting it so I figured I should aswell, nothing in front or near me when it automatically brakes, it is scary as heck tho!
Incident date: Sep 26, 2025
The engine lost all power while driving down the road and code says p0016 Truck is now at a GMC service station being torn down
Incident date: Sep 26, 2025
The engine lost all power while driving down the road and code says p0016 Truck is now at a GMC service station being torn down
Incident date: Oct 4, 2025
Driver attention warning "consider taking a break" too sensitive, too frequent and too random, happens every 7-15 minutes with loud beeps. Very annoying and distracting, and the feature cannot be turned off.
Incident date: Oct 4, 2025
The car gives a false alert that the front frunk is open. Drivers seat slides back and car slows to 15 mph.
Incident date: Oct 4, 2025
For nearly a year, I have been unable to drive my vehicle due to a serious safety recall involving the HCU/ABS module. Despite the known risks — including false brake light illumination, disabled ABS and Electronic Stability Control (ESC), and the ability to start and shift out of park without pressing the brake pedal — the manufacturer has failed to provide a remedy or even a timeline for rep... Read more
Incident date: Sep 30, 2025
The water line for the windshield washer reservoir running to back windshield is bundled with the electrical cables and is made out of plastic not rubber leaks inside car back passanger floor. I went online and noticed several people complaining about the same issue. Line is in a hard to reach place to replace, think manufacturer of vehicle should replace for using inferior parts and bundling it... Read more
Incident date: Sep 30, 2025
Manufacturer has not remedied recall for over a year, continually pushing recall remedy date back. No new recall remedy date is available. Car is not functional for lvl 3 charging as advertised on sale.
Incident date: Oct 1, 2025
Transmission down shifts and slam you into windshield cars behind you has to slam on there brakes
Incident date: Sep 13, 2025
My husband was turning left from one highway to another highway when a car who was trying to pass multiple vehicles behind us hit us on drivers side as we were turning causing my 2021 Jeep to be pushed completely off the road and into a ditch where we hit a large pole/electrical pole. We hit the pole so hard that it moved it. Our air bags did not deploy at all. I got a notification on my Jeep app... Read more
Crash
1 injured
Incident date: Aug 21, 2025
Engine while driving completely seized up. Crank shaft, cam shaft and oil pump water pump replaced. Low oil pressure alarm code present then sudden loss of power. Piston blown. There are similar recalls to 2021 suburbans however, this specific model is not in the recall. I was told I need a completely new engine. The car died in the middle of traffic and police had to call an emergency tow truck.
Incident date: Aug 21, 2025
Driver side windshield does not de fog when setting the controls to defrost
Incident date: Sep 15, 2025
I have a 1.5L ecoboost engine in my 2017 Ford escape. Known now for it's design flaw allowing coolant to enter the engine and cause catastrophic damage. This has happened to my vehicle and it is not covered under any recall.
Incident date: Oct 4, 2025
Just purchased a 2019 Jeep grand cherokee high altitude from stuteville Ford dealership in ponca city oklahoma and they stated the vehicle was fixed, later after block test found out it has a bad headgasket
Incident date: Aug 28, 2025
Transmission constantly skips or does not engage and is often quite jolting. Have taken it to the dealer several times when it first started happening and they said it was driving fine. Have just over 60,000 miles and it has progressively gotten worse.
Incident date: Jun 9, 2025
First incident was July 2025 . Car had 1300 miles. Would not accelerate over 25 miles an hour. Made an appointment with Route 60 Hyundai in Vero Bch, Fl. They could not find anything wrong. (invoice # [XXX]) Second time [XXX]. 3009 miles on the speedometer. The car would not accelerate over 4mph. After several minutes acceleration was possible. We will once again return to Route 60 Hyundai. Car c... Read more
Incident date: Sep 30, 2025
The engine in my vehicle has experiences major failures in valve flap adjusters, multiple valve failures, valve cover issues, and over consumption of oil by over a quarter in a week and a half of average driving. My safety was put at risk because the engine failure resulted in traction control malfunctions while going 70 mph up hill on a major interstate. This led to extreme shaking which did not ... Read more
Incident date: Sep 30, 2025
The engine in my vehicle has experiences major failures in valve flap adjusters, multiple valve failures, valve cover issues, and over consumption of oil by over a quarter in a week and a half of average driving. My safety was put at risk because the engine failure resulted in traction control malfunctions while going 70 mph up hill on a major interstate. This led to extreme shaking which did not ... Read more
Incident date: Sep 30, 2025
The reverse lights are incredibly insufficient and pose a safety risk when backing up. The lights are so dim, they are virtually ineffective to the point that they illuminate nothing that may be behind the car. This is not a bulb issue as they came from the factory, new, in this condition and the service center said there is nothing they can do. Other owners I have spoken with report the same issu... Read more
Incident date: Sep 1, 2025
I got 5 lights on my dash stating that I have an auto high beam problem, road departure mitigation system problem, collision mitigation system problem, lane keeping assist problem, and adaptive cruise control problem. I got these lights on my dash at the exact same time and this happened 1 week after my car alarm started going off randomly. I will now have to change my windshield camera sensor. Se... Read more
Incident date: Sep 1, 2024
Took my car to the dealer for a "shift to park" problem. Vehicle would not turn off and twice it restarted itself without the button being pushed. I checked my VIN number and there was no recall regarding this but Chevy stated that they were aware of the problem since the 2018 Malibu cars. Mine is a 2021. Apparently there was also a class action regarding this but I was never notified on one. I ha... Read more
Incident date: Sep 22, 2025
The electronic instrument cluster and all gauges (speedometer etc.) goes blank while driving the vehicle. The instrument cluster comes back on in about a minute. This was a recall item on the 2024 Chevy Trax but apparently has not been recalled on the 2025 (same issue on the same car). This has happened multiple times on this vehicle.
Incident date: Oct 3, 2025
I purchased this vehicle 4 days ago. On the second day I noticed a shutter when accelerating, going uphill and often continuous. I have been told that it is the clutch. I am aware that the same issue on the 2017 focus has been recalled. I do not understand why it is just certain vehicles. Especially, since it is the same year and issue as the recalled ones. I am a police officer that has had some ... Read more
Incident date: Oct 1, 2025
During regular use my 2023, Mercedes Cla 250, had a fault in the instrument display in which the display shut off completely. Only the media display remained on, however the media display is completely useless in this scenario, only the instrument display can show the speed in which the vehicle is traveling and the Rpm range in which the vehicle is being accelerated at. I was left stranded, hopele... Read more
Incident date: Oct 1, 2025
The contact owns a 2022 Nissan Pathfinder. The contact stated that after stopping at a gas station, the vehicle was restarted but stalled. There several unknown warning lights flashing on the instrument cluster. The vehicle was unable to be restarted and was towed to a local dealer. The contact stated during the failure the transmission was in drive(D) and could not be shifted to park(P) or neutra... Read more
Incident date: Sep 4, 2025
Airbag light just came on today 10/2/25 Electronic emissions control will turn on and off the same day every few months.
Incident date: Oct 1, 2025
The engine seized as I was driving. This posed a safety risk because it was in the middle of traffic. After having the vehicle towed to a service shop it was confirmed that the engine had seized. The check engine light had appeared 2 days prior but then went off and reappeared right before the engine shut off.
Incident date: Aug 22, 2025
Upon purchasing the vehicle on September 26th, 2024, my brand new Dodge hornet started experiencing critical failures between the gas engine, the hybrid electrical system, and various safety features in the vehicle. At just 1,800 miles, the vehicles auxiliary coolant pump needed to be replaced along with several other components within that system. The vehicle was at the dealership for 2 months fo... Read more
Incident date: Aug 22, 2025
Upon purchasing the vehicle on September 26th, 2024, my brand new Dodge hornet started experiencing critical failures between the gas engine, the hybrid electrical system, and various safety features in the vehicle. At just 1,800 miles, the vehicles auxiliary coolant pump needed to be replaced along with several other components within that system. The vehicle was at the dealership for 2 months fo... Read more
Incident date: Aug 22, 2025
Upon purchasing the vehicle on September 26th, 2024, my brand new Dodge hornet started experiencing critical failures between the gas engine, the hybrid electrical system, and various safety features in the vehicle. At just 1,800 miles, the vehicles auxiliary coolant pump needed to be replaced along with several other components within that system. The vehicle was at the dealership for 2 months fo... Read more
Incident date: Jun 1, 2021
Odometer Fraud. The contact owned a 2013 GMC Yukon. The contact sold a vehicle to an independent company, Pedal.com; however, was advised that the vehicle was sold to an individual and the odometer appeared to be altered. The contact stated that another individual discovered that there was a mileage discrepancy after the purchase. The vehicle was an independent dealer sale. At the time of purchase... Read more
Incident date: Jun 1, 2021
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed in the rain, the vehicle started jerking. The contact stated that upon depressing the brake pedal, the vehicle failed to respond and crashed into a tree. The front driver's side air bag and the knee air bag deployed. The contact sustained neck and ankle injuries and was transported to the local emergen... Read more
Crash
1 injured
Incident date: Jun 1, 2021
There is a safety recall on my truck and dealer wont take it in to address the issue. I have been trying for months and they say that they are waiting for guidance from GM. We don't feel safe driving the truck. Asked for GM to buy it back and they denied, told me to find another GM service center. I tried another and they said the same thing. I'm running in circles and shouldn't be forced to drive... Read more
Incident date: May 1, 2024
Transmission starting to fail at around 91,000 miles. Diagnosed at dealership. Just out of warranty. Other repair shops say this is a common issue. This should be a recall matter.
Incident date: Sep 2, 2025
Vehicle lost all internal communications while driving. During this incident propulsion was lost, turn signals, hazards, power brakes, power steering, all electronics except speedometer failed. I was unable to put indicators on during this incident outting others at risk. It appears hazards and turn signals are CAN communication which is absolutely insane and a severe design flaw.
Incident date: Oct 2, 2025
When the vehicle is idling, the battery refuses to charge, therefore, the car suddenly dies and makes it unsafe to pull over and dyes while driving, very dangerous and transmission doesn’t shift properly.
Incident date: Oct 2, 2025
When the vehicle is idling, the battery refuses to charge, therefore, the car suddenly dies and makes it unsafe to pull over and dyes while driving, very dangerous and transmission doesn’t shift properly.
Incident date: Oct 2, 2025
When the vehicle is idling, the battery refuses to charge, therefore, the car suddenly dies and makes it unsafe to pull over and dyes while driving, very dangerous and transmission doesn’t shift properly.
Incident date: Sep 30, 2025
The 2023 Chevrolet Silverado 1500 High Country has experienced multiple powertrain and transmission failures beginning shortly after purchase. The issues include violent shifting, hesitation, and stalling, particularly while accelerating or decelerating. These malfunctions create serious safety risks—especially when merging, turning left across traffic, or entering intersections. The truck has ... Read more
Incident date: Apr 1, 2025
I am a loyal Ford customer reporting a serious issue with my 2019 Ford Edge, which has about 53,000 miles and is equipped with the 8F35 transmission. The vehicle is experiencing shuddering, bucking, and jerking during acceleration, especially at speeds up to 35 mph. In addition, the auto Start/Stop accumulator switch no longer functions. These issues directly match the conditions described in Tech... Read more
Incident date: Apr 1, 2025
My vehicle was purchased new and has less than 5100 miles on it. The screen and heads-up display randomly begin to glitch and then simply go dark. I can't see my speed, fuel or charge levels or any important data while driving. This has happened multiple times already. My vehicle is a 2025 model. Interestingly, Hyundai had the same type issue on 2024 models and issued a TSB to resolve this is... Read more
Incident date: Aug 7, 2020
2020 Nissan Leaf recalled for drive battery over a year ago. Last promised a repair by March 2025. Still no repair offered by October 1, 2025. Nissan continues to sell electric vehicles that do not have a drive battery problem. It is my opinion that Nissan needs to replace the drive battery.
Incident date: Aug 5, 2025
The contact owns a 2013 Honda Odyssey. The contact stated that while driving at 40 MPH, the vehicle experienced reduced power. The check engine warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed with an oil leak from the cylinders onto the spark plugs, causing the cylinders to misfire. The dealer cleaned the engine and replaced the spark plugs; however, the... Read more
Incident date: Aug 5, 2025
Onstar module is not working. I contacted Onstar and they stated to get repair I would need to continue paying for the service. Safety features are now not working due to this issue
Incident date: Aug 5, 2025
The contact owns a 2020 Jeep Wrangler. The contact stated that the instrument panel was black, and the contact was unable to see pertinent information about the vehicle's operation. The vehicle was taken to the dealer, who determined that the instrument panel had failed and needed to be replaced. The vehicle was not repaired. The manufacturer was not informed of the failure. The failure mileage wa... Read more
Incident date: Sep 23, 2025
I am reporting a safety defect in my 2020 Honda Pilot EX-L ~86,300 miles. The rearview camera and electrical/infotainment system intermittently fail, showing static, disconnecting Bluetooth, and sometimes leaving the camera blank. This creates a serious safety risk when reversing, driving in tight spaces, or transporting my children. These issues began within the first year of ownership (2020–2... Read more