Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: May 6, 2026
Recurring camera and Autopilot defect on a 2023 Tesla Model Y (HW3 with in-cabin camera, in scope for NHTSA Recall 23V838). 7 service visits in 13.5 months and ~14,000 miles of my ownership. Tesla verified the camera/Autopilot defect in writing on 12/5/2025 and replaced the upper Quad Camera Cover (P/N 1755687-00-B) and Interior Camera (P/N 1588124-S0-I). Same defect returned by 4/27/2026. On 4/... Read more
Incident date: Mar 4, 2026
I have had the 24S37 recall applied to my truck it was a software update, after the update it was ok for about a month then the problem became worse than it was before the software update. My truck is now downshifting and locking up the rear wheels and dose not shift sometimes and skips gears. This problem is getting worse everyday. I talked to the Ford dealership by my house and they told me I ne... Read more
Incident date: Apr 4, 2026
Ecm, p0303, yes, not yet, no, cel light before the car was brought to the dealership, 2019 Hyundai Sonata SE, 2.4L Theta II GDI. Perryville Hyundai IL refused applicable TSB in writing 5/4/26 despite active P0303 misfire, fuel-in-oil smell, crankcase pressure. I have Photos prove falsified multi-point inspection: 1.0 inch (.0833') wheel well discrepancy, same mileage in/out. Vehicle has stall ris... Read more
Incident date: Feb 3, 2026
Around Halloween 2025 my Toyota’s Transmission started slipping. I called a few places and no one except Toyota would address the issue except a local shop in [XXX] , Ridge Auto Repair who after checking out the vehicle said they can’t repair it because the parts are not available November 6th, 2025, The Shop LAG LLC was recommended to me by a family member, and they came to check out the ... Read more
Incident date: Feb 3, 2026
Around Halloween 2025 my Toyota’s Transmission started slipping. I called a few places and no one except Toyota would address the issue except a local shop in [XXX] , Ridge Auto Repair who after checking out the vehicle said they can’t repair it because the parts are not available November 6th, 2025, The Shop LAG LLC was recommended to me by a family member, and they came to check out the ... Read more
Incident date: May 2, 2026
When taking a turn from one street to another, my truck made a loud noise and every light went on my dash. A bunch of error messages then my truck stopped and could not move anymore. It could not shift either. I ws stuck in the middle of road then I had to pay to get it towed to the nearest Ford dealership on March 10th 2026. It is now May 5th. and I am still awaiting the fix of my truck. They say... Read more
Incident date: Dec 20, 2023
The contact owns a 2023 Lincoln Navigator. The contact received notification of NHTSA Campaign Number: 26V165000 (Electrical System, Exterior Lighting) however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the remedy was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall re... Read more
Incident date: Dec 16, 2024
The backup camera has been an issue since I bought this vehicle back around 2020. It first would go in and out to black and now it's fully upside down at all times. I thought a recall had been issued but my vehicle doesn't qualify for some reason which is very frustrating. It's very unsafe, especially when I have a [XXX] old trying to "permit" drive in this vehicle. INFORMATION REDACTED PURSUANT ... Read more
Incident date: Apr 10, 2026
On May 3, 2026, while operating my 2024 BMW i5 on public roads, the vehicle suffered a sudden and complete loss of power steering with no prior warning. I could not turn the steering wheel at a stop. The instrument cluster simultaneously displayed: "Vehicle may roll. Brake manually," "Drive carefully. Changed steering effort," "Drive carefully. Chassis stabilization," and "Parking assistance malfu... Read more
Incident date: May 2, 2026
ABS systems not functioning properly, showing engine code U0121 that states lost communication with ABS module. This is a common occurrence with jeeps and is a safety issue due to the abs system not working properly. Also causes the brakes to randomly engage and disengage.
Incident date: Apr 28, 2026
Our Atlas’ engine will turn off unexpectedly from time to time. This usually happens when the vehicle is stopped whether it be at a stop light, stop sign, carpool, etc. We brought it to the dealership and the replaced a part and indicated it should fix it; however the problem has persisted.
Incident date: Apr 28, 2026
My husband was sitting at a stop light when he noticed what appeared to be steam/smoke coming out from under the hood of the Bronco. Then smoke came into the vehicle through the air vents. When he looked up, flames were coming out from under the hood. He got out and the whole front of the car burst into flames and torched the car.
Fire
Incident date: Feb 2, 2026
Onstar Module not working. Stop working in October of 2025 after a software update.
Incident date: May 4, 2026
The contact owns a 2015 Ford Taurus. The contact stated while reversing, the rear view camera display failed to function as intended. The contact stated that the rear view camera displayed worked intermittently. The vehicle was taken to the dealer, however the vehicle was not inspected. In addition, the contact was informed that there was not an open recall associated with the contact's VIN. The c... Read more
Incident date: Dec 18, 2024
My check engine light continues to turn on and the code is related to the wastegate actuator/turbo charger. My car is running rough and doesn't accelerate properly. It sometimes rocks back and forth when I try to accelerate. Which is a KNOWN PROBLEM WITH BUICK. GMC REFUSES TO RECALL THIS WELL DOCUMENTED ISSUE. And naturally, it becomes an issue after the warranty expires. Mileage: 67,067
Incident date: Dec 18, 2024
am writing to formally request an investigation and potential recall regarding a serious and increasingly reported issue affecting certain Chevrolet trucks. Numerous owners have experienced a malfunction in which the vehicle fails to properly recognize that it has been placed in park. As a result, the truck may remain running and not fully shut off, even after the driver has exited the vehicle. Th... Read more
Incident date: Apr 27, 2026
The contact owns a 2024 Mercedes-Benz GLC 300. The contact stated that while driving at approximately 35 MPH, the brake was applied unexpectedly without the contact depressing the brake pedal. The contact stated that she was unsure if the forward collision system was turned on at that time. The driver's seat belt tightened, and she sustained a bruise on her left arm and soreness on her chest. Medi... Read more
1 injured
Incident date: Dec 2, 2024
The contact owns a 2019 Nissan Kicks. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as needed and stalled. The vehicle was able to restart. The check engine and three other unknown warning lights were illuminated. The vehicle was taken to an independent mechanic five times for unknown diagnoses and repairs; however, the failure persisted after the... Read more
Incident date: Dec 2, 2024
The contact owns a 2022 MACK GRANITE (GR). The contact stated while a driver was operating the vehicle they stated they felt a vibration in the steering wheel and had issues with a alignment while holding the steering wheel and going down the road the steering was automatically going right, but if they'd let go the steering go towards the left. A vehicle alignment was done. The contact stated she ... Read more
Incident date: Mar 1, 2026
I was driving on the highway and my car started making a lot of noise. I got a notice “The Engine system has detected a fault.” Then another notification saying 4 wheel drive was disabled and then my car stopped running, leaving me stranded in the middle of the highway. My car would start, but it would not go into any gear. When I tried putting it in gear, I got a notification that said “Pow... Read more
Incident date: May 3, 2026
The second row seat is moving or reclining while I’m driving. The car seat motor has a sound while it reclines.
Incident date: May 3, 2026
Purchased this vehicle used from dealership after reviewing the carfax and receiving reassurance from dealer that airbags were never deployed. 4 days after purchase passenger window needed to be reset into the track and upon removing plastic around front pillars, discovered vehicle had airbags cut out of it. Also found other SRS components of vehicle tampered with or non functional.
Incident date: May 3, 2026
Purchased this vehicle used from dealership after reviewing the carfax and receiving reassurance from dealer that airbags were never deployed. 4 days after purchase passenger window needed to be reset into the track and upon removing plastic around front pillars, discovered vehicle had airbags cut out of it. Also found other SRS components of vehicle tampered with or non functional.
Incident date: Apr 27, 2026
The radiator for the car gets fully clogged with debris very easily. There is no screen mesh to protect the radiator from all the debris. The radiator then becomes clogged with debris in the fins and stops cooling correctly. This is not a serviceable item that an owner could accomplish. This should not have to be brought to the Tesla repair centers and be charged for a design flaw that will cause ... Read more
Incident date: Apr 27, 2026
turbo component defective fixed at my own cost last 2 yrs 9 m. afraid of fuel starvation
Incident date: Jun 11, 2024
The glass of the front movable sun roof shattered. The glass shattered while driving on hwy 89 in Wyoming with no traffic or no identifiable reason for the event. While some glass was saved most of it blew out when is shattered. The problem has not been reproduced or confirmed by the dealer. The dealer blames a flying rock or other object impacting the glass even though no vehicles or source o... Read more
Incident date: Jun 11, 2024
Electronic brake controller faulty
Incident date: May 1, 2026
The high-voltage battery pack in my 2018 Porsche Cayenne S E-Hybrid (VIN: [XXX] , approximately 81,000 miles) has experienced a noticeable and progressive reduction in battery range and performance. On February 20, 2026, Porsche White Plains (an authorized Porsche dealer) performed an inspection but was unable to duplicate an active fault code and declined to generate a battery State of Health (... Read more
Incident date: Apr 19, 2026
There is a recall on my year model 2017 Mercedes E3 hundred 4matic for the steering column shift module, but I’m being told that my specific vin was not included, but it is having the exact issues as the recall while driving the shift lever will not leave drive to go into reverse. It will only go to park. It refuses shift commands. If I shut the engine off and turn it back on sometimes it will a... Read more
Incident date: Apr 19, 2026
I was in my yard backing my truck up and the camera froze in the location that I was in and the sensors did not beep. The distance that I was backing up was not very far. It wasn't until I backed into a post in the front of my house, that I realized the camera and sensors had temporarily failed.
Crash
Incident date: Feb 2, 2023
On Tuesday April 28 while I was driving the engine suddenly started making a strange noise and the engine died. It would not restart. I had it towed to the dealer and was told the cam shaft “spun” and destroyed the engine. I am now having to replace the engine at a cost of $11,000!
Incident date: Feb 2, 2023
When slowing down in traffic or approaching a stop sign vehicle will stall then turn off. This will than cause the vehicle to abruptly stop. Emergency brake is then engaged. It takes 1-3 times to engage vehicle to restart using the push start button. This happens with in 2-4 blocks of a cold start or even after 15 minutes or more of driving. This vehicle has been in the Dodge dealer several time... Read more
Incident date: Feb 2, 2023
When slowing down in traffic or approaching a stop sign vehicle will stall then turn off. This will than cause the vehicle to abruptly stop. Emergency brake is then engaged. It takes 1-3 times to engage vehicle to restart using the push start button. This happens with in 2-4 blocks of a cold start or even after 15 minutes or more of driving. This vehicle has been in the Dodge dealer several time... Read more
Incident date: Jan 1, 2024
I was driving my vehicle on multiple occasions in which the car started to alarm and say, "Check charging system" at which point the car stopped all together. Also, when the cruise control is engaged, it will turn off automatically. It doesn't matter the speed the cruise control is set at, it will turn off.
Incident date: May 1, 2026
I was just driving down the block and stop at the stop light when I went to pull off and make a left turn the car completely shut off with no warning or anything. Just stopped completely went off in the middle of the road and all of the dash lights came on. It started right back up thankfully but it stopped and locked up
Incident date: May 1, 2026
While driving my truck under normal conditions and using the turn signals as expected, I noticed an issue after parking in my driveway. The turn signals began activating automatically without any driver input, alternating from left to right approximately every 5 seconds. The behavior stopped once I manually engaged the turn signal lever. My truck is one year old - Video Link [XXX] INFORMATION... Read more
Incident date: May 1, 2026
While driving my truck under normal conditions and using the turn signals as expected, I noticed an issue after parking in my driveway. The turn signals began activating automatically without any driver input, alternating from left to right approximately every 5 seconds. The behavior stopped once I manually engaged the turn signal lever. My truck is one year old - Video Link [XXX] INFORMATION... Read more
Incident date: Oct 1, 2025
My car stalls in the middle of traffic. I took the vechile for diagnostics with a mechanic and was informed my piston rings were bad. Currently a recall in progress. I take my car in for recall of faulty piston oil rings that can cause engine damage, stalling, or fire. The dealers inspect and stated it was not the right sound. I take it back to mechanic and was informed I should contact you all C... Read more
Incident date: May 1, 2026
I am a consumer protection attorney representing Ms. [XXX] . This vehicle was sold to my client with an open safety recall and the dealership refuses to take it back without imposing onerous terms. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: May 1, 2026
My 2019 Ram 1500 has had a failed ABS control module for several months, which disables critical safety features including ABS, traction control, and cruise control. While entering the interstate on an on-ramp during light rain and under normal driving conditions, the loss of traction control contributed to a sudden loss of stability, causing the rear of the truck to break loose and the vehicle to... Read more
Incident date: Apr 17, 2026
My 2019 Ram 1500 has had a failed ABS control module for several months, which disables critical safety features including ABS, traction control, and cruise control. While entering the interstate on an on-ramp during light rain and under normal driving conditions, the loss of traction control contributed to a sudden loss of stability, causing the rear of the truck to break loose and the vehicle to... Read more
Incident date: Mar 1, 2026
Vehicle lost all power while driving on interstate, there were no warning messages displayed. The initial recall was performed on vehicle.
Incident date: Mar 1, 2026
The contact owns a 2025 Ram 1500. The contact stated that while operating the vehicle, the instrument panel became inoperable. Additionally, the contact stated that upon shifting from reverse(R) to drive(D), the vehicle failed to respond. The vehicle was restarted and shifted to drive(D), and the vehicle responded as intended. The contact stated that the failure was a recurring failure. The manufa... Read more
Incident date: Aug 1, 2025
I am reporting a safety defect on a 2018 Jaguar F Pace involving the failure of factory-installed plastic engine components (specifically [mention parts, e.g., coolant crossover pipes/housing]). These components are prone to cracking and rupturing, which has resulted in multiple severe fluid leaks. Safety Risk: These leaks pose a significant fire hazard as fluids are dripping directly onto high-h... Read more
Incident date: Aug 1, 2025
My 2024 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses ... Read more
Incident date: Aug 1, 2025
My 2024 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses ... Read more
Incident date: Apr 28, 2026
The low beam is too dim, making it difficult to see the road clearly at night.
Incident date: Dec 12, 2025
I was driving down the highway no cars were near me in any direction and I was not near an overpass it sounded like a giant explosion. I heard glass moving around and realized something happened to my sunroof.
Incident date: Dec 12, 2025
My van was at the dealership for about 5 months getting a new engine while there I was told the recall would be fixed. My van is used for work & I can’t use it until the recall is fixed!
Incident date: Jun 5, 2023
I am seeking reimbursement for an out-of-pocket repair for a Throttle Body replacement (October 2025) that is now covered under Nissan Safety Recall R25E3. Despite providing the invoice, proof of payment, and the recall completion notice, the representative [XXX] , Case #XXX) has verbally denied the claim. Furthermore, the representative refused to provide a written determination, insisting on ph... Read more