Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Sep 22, 2025
Service ESC & Brake Assist lights came on after only 4 months with the vehicle. The vehicle also abruptly slammed on the automatic brakes when backing into a parking spot with no obstacle present prior to the service lights indicating any issues. The vehicle was diagnosed with a failed brake master cylinder nearly two weeks ago, but the part is still on national backorder and will be stuck at the ... Read more
Incident date: Sep 8, 2025
The car while driving just stopped and instructed me to put it in park engine electrical malfunction.
Incident date: Sep 8, 2025
Car began shuddering when trying to accelerate. Car periodically will stop running or not start. No dash lights came on until recently when car would not start the battery nd engine light came on This all started end of September. Has been diagnosed by Nissan Dealership with 2nd diagnosis by an automotive shop close to my home. Informed this is a known issue with this make and model. Researched... Read more
Incident date: Sep 8, 2025
Power steering and lane keep assist died while driving. After leaving the car off for a few minutes, powering it back up they worked again for about 5 minutes before cutting off while driving on the highway
Incident date: Feb 1, 2025
After a software update tonight, the jeep shut down while driving, loosing all power, and indicating to shift the vehicle to park. after that restarted the vehicle and got CEL code P1E1D and the vehicle went into limp mode.
Incident date: Feb 1, 2025
The backup camera is sometimes upside down, flashes, or won't come on at all. Various things other than functioning properly. I've completed the Sync update and that didn't resolve the issue. This started happening around the same time newer Ford models were showing the exact same issues.
Incident date: Feb 1, 2025
Updated the Uconnect Software, went grocery shopping, on way home from store car completely shut down on the highway, said to put it in park to restart. Software updates shouldn’t cause complete power failure.
Incident date: Oct 6, 2025
Rattling noise when accelerating after a gear change. Dealership replaced transmission and it’s still there. Found a video online of the exact same issue and it turned out to be the PTU (power transfer unit) that needs to be replaced.
Incident date: Oct 6, 2025
Several of my warning lights came on related to safety features such as brake assist, lane assist, collision mitigation. brake warning. The source has been identified as a failure with the multipurpose camera unit.
Incident date: Oct 9, 2025
See attached document for complaint.
Incident date: Oct 9, 2025
The contact owns a 2019 Ford F-150. The contact stated while driving at various speeds, the vehicle made an abnormal banging sound, and the transmission was slipping. There was no warning light illuminated. The contact stated that while at a complete stop, the vehicle failed to shift into gear for an extended for a while. The contact waited for the vehicle to respond as needed. The dealer and the ... Read more
Incident date: Oct 9, 2025
The contact owns a 2019 Honda Ridgeline. The contact stated that while driving approximately 40 MPH, the check engine warning light illuminated. The contact stated that the warning light was intermittently illuminated. The contact stated that recently the vehicle stalled and was difficult to restart. The contact had taken the vehicle to a local dealer, where it was diagnosed, and determined that t... Read more
Incident date: Sep 9, 2025
I used to do business with this car but I can not now since we have this safety recall. I took the car to the dealer they said `it should not be problem to fix`. They kept the car for two days and changed my tire did nothing about the safety recall. I had to pay for the tires for a car I can not use. This is unacceptable, they literally played me.
Incident date: Dec 31, 1969
The contact owns a 2013 Ford Explorer. The contact stated that while the vehicle was parked, the contact noticed that the driver’s side windshield exterior A-pillar trim was significantly loose. The contact was able to temporarily secure the A-pillar trim by applying glue to the trim. The contact later received notification of NHTSA Campaign Number: 24V031000(Structure); however, the part to do ... Read more
Incident date: Sep 30, 2025
The contact owns a 2008 Toyota Camry. The contact stated that while starting the vehicle, the Power Steering, Service Vehicle, Traction Control, and ABS warning lights illuminated, and the speedometer failed to display the speed. The vehicle was taken to the dealer, who diagnosed that the sensors for the front wheels had failed. The contact purchased and replaced the sensors; however, the failure ... Read more
Incident date: Sep 30, 2025
Taycan HV battery cells/modules going bad causing the car to be a brick and not drivable and dangerous. Porsche is replacing the failed cells but it can be an ongoing issues that can spread to other cells.
Incident date: Dec 15, 2024
2021 GMC Sierra 2500HD 6.6L gas 6 speed automatic transmission W/4wd After a brake service job the vehicle will randomly kick on the traction control/ABS and the right front brake will lock up. The steering wheel jerk is violent enough to remove the wheel from the drivers hands. No Traction control or ABS lights flash on the dash when this occurs and it has caused the vehicle to veer into oncom... Read more
Incident date: Oct 8, 2025
The following problems began 5 months ago, 8 months after purchase with about 4770 mileage and current mileage of about 7623: Multiple occurrences of Check Engine light coming on, sometimes setting DTC code, but often not setting code. Multiple occurrences of Crash Warning light coming on; It may have set a code or codes, but usually not. I think neither dealer was able to reproduce these 2 inter... Read more
Incident date: Feb 14, 2024
I’ve heard about some recalls and Technical Service Bulletins related to the transmission, especially the start-stop accumulator bolts possibly missing and some transmission lubrication concerns. I checked my VIN on the NHTSA website, and it shows no open recalls. However, I want to confirm: Whether my vehicle was part of any recall related to the transmission or start-stop accumulator bolts. If... Read more
Incident date: Oct 1, 2025
See attached document for complaint.
Incident date: Apr 2, 2024
Vehicle is a 2019 Honda CRV. The steering keeps sticking. Especially entering and exiting highway ramps. Force is needed each time to control and correct the vehicle. This has been an issue for some time now. Please help.
Incident date: Oct 8, 2025
While there were no reported incidents, it appears there may be manufacturing defects with this vehicle. The rear seat safety belts are reportedly quite difficult to fasten, as the receptacle is positioned deeply within the seats, sometimes making it impossible to secure the belt. This then triggers an alarm, which can be quite bothersome for the driver. Furthermore, there seems to be an issue wit... Read more
Incident date: Oct 6, 2025
Kia soul engines are known for burning through oil very quickly. the recall does not include my car because i have a 2.0L engine. The excessive oil consumption of my engine completely melted the inside of my catalytic converter. my car only has 106,000 miles, so this shouldn't be an issue. I had my check engine light come on, so the mechanic told me to use different gas and turned the light off. M... Read more
Incident date: Sep 27, 2025
I am writing to formally report ongoing issues with my Toyota bZ4X that raise serious safety concerns. The vehicle has been inspected twice by authorized Toyota service centers, and each time I have been told that no problems were found. However, the following issues continue to persist: 1. Inaccurate Battery Readings: The electric system appears to malfunction regularly. The displa... Read more
Incident date: Sep 27, 2025
Traveling 50mph, noticed smoke rolling from under the dash. Got to the side of the road. The entire dash was engulfed in fire. I had to fight my way out of the car after the doors locked. After I got out of the vehicle I called 911. Fire department came. It has been ruled as electrical. I am not sure whom I need to reach out to yet in regards to this matter and a total loss.
Incident date: Jul 4, 2024
1. The passenger side daytime fog light occasionally fails to operate, which could be a safety concern in certain driving conditions. 2. The one-pedal drive feature automatically switches off, even though it is saved in my profile. This may present a hazard if I accelerate as if one-pedal drive is still active. 3. The blind spot warning system does not provide an audible alert, and it sometimes ac... Read more
Incident date: Aug 1, 2025
In my Ford 2020 Escape Hybrid Titanium AWD car, Sunroof shade got misaligned and not closing anymore, resulting in more heat flowing into the car creating impacts inside. Also, as per others comments and online forums, there is a chance that this shade would fall on the passengers during the drive if not taken care quickly, resulting in injuries in adults and deaths in infants. Reached to a Ford d... Read more
Incident date: Sep 28, 2025
I bought the car before less than 3 months the car was good but before 10 days when I was driving it on highway , suddenly the car stopped without any light warnings I was In dangerous situations hard to got the car to right side way exit 19 A express highway when I opened the hood was smoking from engine and smile like plastic fire I brought the mechanic said starter I bought starter I replaced i... Read more
Incident date: Sep 28, 2025
I bought the car before less than 3 months the car was good but before 10 days when I was driving it on highway , suddenly the car stopped without any light warnings I was In dangerous situations hard to got the car to right side way exit 19 A express highway when I opened the hood was smoking from engine and smile like plastic fire I brought the mechanic said starter I bought starter I replaced i... Read more
Incident date: Oct 1, 2025
I took my truck through a car wash and then parked at my parents house. While the vehicle was parked, the trunk latch kept releasing. The trunk popped open. I left it open but you could hear the latch continually releasing and the lights blinking. This went on for an hour and I was unable to drive home because my trunk kept unlatching! A recall was released for other Sierras but not mine. Please ... Read more
Incident date: Oct 4, 2025
The contact owns a 2014 Kia Sorento. The contact stated that on several occasions while making left and right turns, the check engine and oil warning lights illuminated, and the vehicle stalled. The vehicle was restarted after each failure by wiggling the battery terminals and other engine components. The vehicle was not diagnosed or repaired. The manufacturer was notified of the failure. The fail... Read more
Incident date: Sep 30, 2025
Multiple lights, for ACC, Lane Departure, Forward Collision Warning, and Lane Keeping Assistance system. None of the systems works. Safety of myself and others put at risk due to systems not working and preventing collision. The problem was confirmed by the dealer. Multipurpose camera not operating, required replacement of camera for systems to operate.
Incident date: Oct 3, 2025
The contact owns a 2008 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 21V050000 (Air Bags). The local dealer was contacted and informed the contact about the disclaimer about the dashboard possibly being damaged. The dealer informed the contact that there were no loaner vehicles, but then called back and offered a loaner. The manufacturer was contacted and filed a cl... Read more
Incident date: Oct 3, 2025
The contact owns a 2016 Lincoln MKX. The contact received notification of NHTSA Campaign Number: 25V544000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Oct 3, 2025
MY BACK WINDOW HAS HAD A LEAK IN IT FOR SOMETIME NOW. I TAKEN IT TO A DEALER THEY SAID THEY HAVE HAD OTHERS WITH THE SAME PROBLEM. BUT THE WARRENTY WON'T COVER IT .I ALWAYS BUY BUMPTER TO BUMPTER SO I DON'THAVE TO WORRY ABOUT THINGS LIKE THIS.IT IS RUINING MY INTERIOR.CAN WE PLEASE GET SOMETHING DONE ABOUT THIS ISSUE.
Incident date: Oct 7, 2025
The contact owns a 2016 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side and passenger's side windshield exterior A-pillar trims were loose. The local dealer was contacted several times. The vehicle was not repaired. The contact stated that the... Read more
Incident date: Oct 6, 2025
Bought the truck brand new. After 8k miles front tires started cupping. Took it in and was told it was simply due to "soft" factory tires. After 17k miles tires were gone and bought a more expensive higher mileage warranty tire. Rotated tires at 7k miles, After about 3k miles same thing happened. Had an alignment done prior to the new tires and was told it was perfect. All signs point to alig... Read more
Incident date: Oct 6, 2025
Bought the truck brand new. After 8k miles front tires started cupping. Took it in and was told it was simply due to "soft" factory tires. After 17k miles tires were gone and bought a more expensive higher mileage warranty tire. Rotated tires at 7k miles, After about 3k miles same thing happened. Had an alignment done prior to the new tires and was told it was perfect. All signs point to alig... Read more
Incident date: Sep 30, 2025
Unshielded rear-center generator exhaust pipe positioned with approx 12 in clearance above the ground, ignited the exterior of vehicle when generator operated, causing total loss. My safety as well as my pets was put at great risk due to this design and lack of shielding. The problem has not been reproduced of confirmed by dealer or independent service center, however the fact of such pipe gett... Read more
Fire
Incident date: Sep 30, 2025
Coolant leaking from rear of the engine through the head gasket. Vehicle struggles to accelerate beyond 55mph or 80kmph. A quick search on the internet shows that this is a frequent occurrence in this 3.5L V6 engine from Toyota model years 2011 through 2017.
Incident date: Sep 9, 2025
Leaking oil cooler lines that had a customer satisfaction campaign but it’s over and now they are leaking.
Incident date: Sep 9, 2025
the car started using a little oil around 80,000 mile, and its just gotten worst , to the point that's it using 1 quart per 150 miles the car runs ok but its ridiculous the amount it is using. and from what I've found researching there is a lot of complaints
Incident date: Sep 9, 2025
I was in a collision while stopped at a red light. Other vehicle impacted the entire drive’s side including back passenger rotating the vehicle over 90 degrees and pushing vehicle about 25 yards out into the intersection. The airbags didn’t deploy and experienced head, neck, and back injuries.
Crash
2 injured
Incident date: Oct 6, 2025
On multiple occasions, vehicle screen just go blank, backup camera won’t work, do locks do not work, and forward collision detection not working for a year now after last forced over the air update for Uconnect system. Car has been to dealer multiple times and still no fix for it. Also 4wd system not working properly and vehicle pulls to side even tho alignment is set to factory specs. Also the ... Read more
Incident date: Oct 6, 2025
On multiple occasions, vehicle screen just go blank, backup camera won’t work, do locks do not work, and forward collision detection not working for a year now after last forced over the air update for Uconnect system. Car has been to dealer multiple times and still no fix for it. Also 4wd system not working properly and vehicle pulls to side even tho alignment is set to factory specs. Also the ... Read more
Incident date: Oct 6, 2020
My son was driving in stop and go traffic on I-95 and he rear-ended another car. No safety features activated: i.e. dash warning lights, audible noise, auto breaking. Last week I was at teh dealer for the recall that effected the Emergency Breaking system. Talking with the dealer some updated turns the auto system off, or otherwise adjust the settings that I have prior. Backing out of the drive... Read more
Crash
Incident date: Jun 3, 2023
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Jun 3, 2023
We have continued to experience, over at least the past 6 months, and at least once a week and under all driving conditions, a stalling and unable-to-restart problem with this vehicle. Usually after waiting a short period of time it will restart, but in one case we had to have it towed to the dealer. The engine typically turns over just fine, so it's not a battery or starter issue. In a couple of ... Read more
Incident date: Jun 3, 2023
ON NHTSA WEB SITE IT SAID I HAVE TWO RECALLS #1 APRIL- 24- 2025 NHTSA #25V274000 ENGINE FAILURE # 2 AUGUST -21-2024 NHTSA 24626000 THE REAR BUMPER MOUNTING BRACKET IS UNDERRATED FOR TOWING. THE ENGINE RECALL IS ON NHTSA. THE REAR BUMPER IS NO LONGER ON NHTSA RECALL I HAVE PHOTOS OF NHTSA showing THERE ARE TWO RECALLS I ORDERED TRUCK JUNE 2023 .I RECIVED TRUCK OCT 13 2023 THE TRUCK HAS 260... Read more
Incident date: Oct 6, 2025
My vehicle had issues from the first day. I purchased the car on the day of delivery. The vehicle had a check engine light since then the vehicle has been repaired six times at the dealership and still has issues.