Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Jun 29, 2025
The contact owns a 2014 Dodge Durango. The contact stated while driving approximately 75 MPH, the front passenger’s side headrest erroneously deployed. During the failure, there was a loud explosion distracting the contact and the headrest unit struck the rear of the passenger’s head, causing a headache. No medical treatment was required. The vehicle was taken to the local dealer, and it was d... Read more
Incident date: Jul 1, 2025
This has happened multiple dates. I can't enter that on the next screen. Probably started 9+ months ago. My backup camera goes blank and then back on sporadically. Sometimes, when I put in reverse and sometimes when I'm in the middle of reversing. Sometimes for a couple of seconds (or more) and sometimes until I change gears and go back to reverse. I see there is a recall for some Ford expl... Read more
Incident date: Jul 3, 2025
After starting the vehicle on Thursday 6/26/2025, the Power Steering Assist Fault message appeared in the message center. The owner's manual was consulted and as recommended, the engine was turned off for over 10 seconds, turned back on, and the message returned. The Power Steering Assist Fault message has appeared each time upon starting the engine (both by remote and push-button) for 8 days and ... Read more
Incident date: May 14, 2025
The uconnect 8.4 radio screen started delaminating. The delamination caused the screen to randomly turn things on/off, call random people including the emergency number, radio switching channels and changing volume, park assist warning buzzer to stop working, back-up camera ceased working and numerous other symptoms. Any, or all of these symptoms, will distract a driver to the point where an accid... Read more
Incident date: May 14, 2025
Car shut down for idle stop when I let foot off break the car did not start back up. Car died and I needed to restart car.
Incident date: May 14, 2025
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the vehicle stalled with the check engine warning light illuminated. The vehicle was able to restart. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the engine, causing engine failure. The contact was informed that the engine needed to be replaced. The vehicl... Read more
Incident date: Jul 3, 2025
When driving home from a hike my car over heated. I was mostly going downhill and my air-conditioning was off. I was 15 minutes into my drive home and I was 15 miles from any sort of gas stations, food, water, bathrooms, ect. I had to park on the side of a mountain road while other cars flew past me on the winding road with limited pull off options. I took my car to the only gas station within 30 ... Read more
Incident date: Jun 27, 2025
Vehicle equipped with 6.2l v8 engine. Have been experiencing hesitation upon acceleration, decrease in power/reduced performance, trouble starting, abnormal shifting (particularly from 2nd to 3rd and 3rd to 4th gear) for about two months. On two separate occassions(once about 1yr ago and the second time about a week ago) during normal use of the vehicle, the car started to shudder and the CEL bega... Read more
Incident date: Jun 27, 2025
Vehicle equipped with 6.2l v8 engine. Have been experiencing hesitation upon acceleration, decrease in power/reduced performance, trouble starting, abnormal shifting (particularly from 2nd to 3rd and 3rd to 4th gear) for about two months. On two separate occassions(once about 1yr ago and the second time about a week ago) during normal use of the vehicle, the car started to shudder and the CEL bega... Read more
Incident date: Jul 3, 2025
ALL Ford Edge vehicles that have the 2.0L engine where the probability of coolant leaking into the cylinders destroying engine and transmission because of the block design should be recalled. Every day I stress over when mine will suddenly leave me stranded or cause an accident or leave me with a major repair bill regardless of how well I do maintenance! My car jerks between 2nd and 3rd or between... Read more
Incident date: Apr 30, 2025
When traveling at highway speeds the rear suspension is not capable of handling road imperfections. When a pot hole or other disturbance occurs, the rear end of the vehicle violently porpoises and swing back and forth. This is made even more obvious when taking a long sweeping curves at 55 plus. It causes the entire chassis to become very upset. I have never had a car do this.
Incident date: Jun 28, 2025
This 2018 GMC Sierra has 100,000 miles on it and in April 2025 the transmission went out and needed a new one. Now in July 2025 the engine has lifter failure leading to the need of a new engine.
Incident date: Jun 30, 2025
Electronic power steering failure at around 40k miles driven. Was able to replace completely understand warranty.
Incident date: Jul 2, 2025
Ford has just announced a recall for certain model year Taurus and Fusion vehicles regarding malfuntion of the backup camera. My 2014 Taurus is not included in the recall, notwithstanding the fact that it exhibits the same malfuntioning characteristics as those included in the recall: sometimes presenting a black screen, sometimes presenting an upsidedown image, and occasionally presenting a cor... Read more
Incident date: Mar 2, 2024
Anti-Lock Brake Module Internal Failure, error code C2200--49. This ABS failure also takes out the following safety features, anti-lock braking, traction control, trailer towing brake controller, and cruise control. As a result I do not have these safety features, and I tow a 10,000 lb rated trailer that required that the OEM factory brake controller works. A new module is $1200 plus, howe... Read more
Incident date: Mar 2, 2024
My car was subject to RP1056 (NHTSA Recall No. 25V-280). The reason for the recall was an error in the Parking Assist Camera in reverse. The camera would either not default to the rearview camera image, or it would display a "Camera is temporarily unavailable" message rather than showing the rearview camera image. An over the air software update (P3.6.3) was issued to attempt to address the error.... Read more
Incident date: Mar 2, 2024
Follow up of complaint tracking # 11665800 and 11667793. My Cherokee 2014 has DTC U0402 since 2018. Jeep does not want to do a recall for change of transmission for my car. Jeep wants to charge me $11000 for this repair, despite DTC was evident when the car was under warranty, and Jeep told me not to worry about it. Delaware Motor vehicle has given me a tag that will expire on 07/24/25, and DMV do... Read more
Incident date: May 1, 2025
Hi guys, I live in Central America, bought my truck new at the dealer in Guatemala that is Grupo Q, the dealer does not service recalls, nor does any warranty work. AS you can see with my vin recalls are still not done. I have gotten in touch with ram recently to check on this, also because the local dealer will not do any warranty work on my seat bottoms that have started to rip at 44,000km th... Read more
Incident date: May 1, 2025
The contact owns a 2020 Kia Soul. The contact stated while driving 65 MPH, the check engine warning light illuminated, and the contact pulled over. The contact stated that upon inspecting the vehicle, the contact became aware that there was no engine oil in the vehicle. The contact added engine oil, and upon starting the vehicle there was an abnormal rattling sound coming from the engine. The cont... Read more
Incident date: May 1, 2025
The contact owns a 2023 GMC Yukon. The contact received notification of NHTSA Campaign Number: 25V274000 (ENGINE AND ENGINE COOLING); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure. VIN too... Read more
Incident date: Jun 26, 2025
My name is [XXX] ,i am filing this report on behalf of My daughter [XXX] the driver of the vehicle that involved with the unintended acceleration on the 2009 Toyota Prius .On a good clear morning on [XXX] . My daughter drove the 2009 Toyota Prius to work- when she enter to the parking lot at the speed round 5 mile/hour . Just when she was making a left turn on to the entrance gate with her ... Read more
Crash
Incident date: Jun 30, 2025
Excessive oil consumption and the engine is part of a "silent" recall. I would like my engine to be replaced before it blows up and causes serious injury or death. I do regular oil changes and I can't keep adding oil daily. If they knew about this issue why wasn't there a mass recall to get this fixed.
Incident date: Jun 26, 2025
The contact owns a 2021 GMC Yukon. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine compartment before the vehicle lost motive power. The check engine warning light was illuminated. The contact pulled over to the shoulder of the roadway, where the failure persisted. The vehicle returned to normal functionality, but the failu... Read more
Incident date: May 30, 2025
Shift sticks in Park position. Intermittent problem happening often.
Incident date: May 30, 2025
We were driving down the interstate and my truck went into limp mode. This almost caused an accident. We were able to get off the road and into a parking lot but the whole truck locked up. The dash started saying "Service Throttle Positioning System" and the gear shift locked into park. The truck got stuck in first gear and I was able to get out of the way before we were rear ended. We had the tru... Read more
Incident date: May 30, 2025
After driving my Honda Accord for 135,000 miles, the ignition switch malfunctioned and I am unable to start the car, it seems like I need to replace the switch. After doing research I found out that many Hondas of the same model and years 2003-2009 experienced the same issues which leads me to believe their might be a manufacturing default.
Incident date: May 30, 2025
The contact owns a 2019 Ford Edge. The contact stated that while driving 30 MPH, the vehicle hesitated and stalled while depressing the accelerator pedal. No warning lights illuminated. The contact pulled over to the right side of the road, turned the vehicle off, then turned the vehicle back on, and the vehicle began to work as intended. The contact mentioned she drove a couple of miles at 35 MPH... Read more
1 injured
Incident date: May 25, 2025
I have recently experienced an issue touchscreen delamination, which I understand has affected other Subaru owners as well. While my vehicle is no longer under the standard warranty, I believe this issue stems from a known defect and not normal wear and tear. More importantly, it has created a significant safety concern. Calling people on accident and in my case call 911 by mistake. The touchscre... Read more
Incident date: May 25, 2025
Transmission shot after 100k miles. Dealer sold us on a lifetime transmission system, never to be serviced. There are thousands of people having the same problem on Reddit
Incident date: Jun 28, 2025
My truck's electric power steering is failing and should be added to the current investigation RQ 23-003. I am hopeful that you will make a decision to order FCA to replace, at no charge, all of the affected electric power steering units on Ram 1500 trucks, including mine.
Incident date: Jun 28, 2025
I had a collision and rear ended a truck. My front left bumper was completely damaged. My chest hit the steering wheel. My airbags did not deploy.
Crash
Incident date: Mar 1, 2025
Fuel pump module. Driving highway speeds lost all engine power as car sputtered to a stop. Luckily car srill ran enough to maintain power steering and brake function. No warning lights.Thought it was bad fuel as I had filled the tank the prior evening with little driving after that. Towed to dealership after spending 2 hours in 100 degree plus weather on the side of the highway. Dealership states ... Read more
Incident date: May 2, 2025
I have a 2019 Kia Sorento that is available upon request for any inspection needed. I replaced the passenger headlight bulb for the low beams 4 times. Each time the bulb go out after a few days. Now, both headlights are out and I can only use my high beams which can cause a safety concern to other drivers as well as myself and family. Vehicle has been inspected by a licensed mechanic. The mechanic... Read more
Incident date: Jun 27, 2025
2021 Odyssey EXL the Electric parking brake 'issue' warning comes on while driving and collision mitigation warning / lane assist switches off and flashes in console; when this happens the car continues to run but the dashboard warning lights comes up for Parking brake / Collision Warning and or Lane assist. It gets cleared after I turn on/off the car couple of times and drive for approximately 5 ... Read more
Incident date: Jun 28, 2025
The contact owns a 2020 Kia Forte. The contact stated while driving approximately 30 MPH, the Forward Collision Avoidance camera activated, causing the brakes to stop the vehicle unintendedly. The Forward Collision Avoidance system activated without a vehicle or person nearby. The contact pulled over to the side of the road and waited before restarting the vehicle. The vehicle was started with the... Read more
Incident date: Jun 30, 2021
Picked up the vehicle. on [XXX]... on the way home I was going around a curve on a highway with a semi-truck to my right, when the car suddenly braked autonomously, and the power steering stopped working. I struggled to steer into the curve and then allowed the semi to move ahead so I could safely pull to the side of the road. I had several alarms go off that I had to cycle though to turn off. I f... Read more
Incident date: May 23, 2025
Picked up the vehicle. on [XXX]... on the way home I was going around a curve on a highway with a semi-truck to my right, when the car suddenly braked autonomously, and the power steering stopped working. I struggled to steer into the curve and then allowed the semi to move ahead so I could safely pull to the side of the road. I had several alarms go off that I had to cycle though to turn off. I f... Read more
Incident date: Jun 23, 2025
The contact owns a 2013 Ford Flex. The contact stated that when the vehicle was started, the message “Power Steering Failure” was displayed on the instrument panel. The vehicle was not diagnosed or repaired. The contact also stated that a handheld diagnostic reader retrieved DTC: U3000, 49-48, U300096C8, and BID2368-48. The manufacturer was notified of the failure. The failure mileage was appr... Read more
Incident date: Jun 23, 2025
The contact owned a 2001 Ford F-150. The contact stated that he parked the vehicle on the street in front of the residence, and ten minutes later, the contact heard the horn abruptly sounding. His son looked out the window and discovered the vehicle in flames. No warning light was illuminated. The contact called 911 about the failure. There were no injuries sustained. The police and fire departmen... Read more
Fire
Incident date: Jun 16, 2025
ram 1500 RHO year model 2500 blind spot sensors in mirror stay on sometimes for no reason as well as a service adas message, and clean blind spot sensors. this makes the self driving feature not work on many new ram rho's.
Incident date: Jun 16, 2025
Recall on my vehicle has been out for 1.5 years. Dealer states no parts yet & that I should be fine. But I don’t feel safe if my passenger air bag won’t deploy in any emergency.
Incident date: Jun 16, 2025
Woke up one morning and the entire back seat, entire truck flooring was soaking wet. Got it to Gerber collision in El Reno, Oklahoma. They said that the back window had a crack in it. My insurance said it is a mechanical issue on the sliding back glass and they do not cover such issue. Also want to turn in that the transmission in this truck had to be replaced two week prior to this incident... Read more
Incident date: Mar 10, 2025
Multiple warning lights for “Automatic Emergency Braking Unavailable Service Required” along with “Blind Spot Unavailable Service Required” this truck required 4 (four) trips to the dealer to find a resolution. Parts took 50 days to arrive so had to disable these important safety systems and continue driving. Blind spot light on passenger side mirror goes off randomly in heavy rain even af... Read more
Incident date: Mar 10, 2025
The transmission began having issues shifting/changing gears at the beginning of March. The gears don't engage correctly, the truck doesn't move, then all of a sudden jerks into position. Very dangerous at the start of a light or turn as the car seems to go; then all of a sudden will not shift and is just stuck in the road. Similar danger when on the highway alongside traffic and the transmission ... Read more
Incident date: Mar 10, 2025
I was traveling in a parking lot, no more than 3mph and went to stop at the stop sign and my brakes locked up and I couldn't come to a complete stop for several feet. The car skid a few times before being able to fully stop. This was extremely scary, especially having a child in the car with me. Not only that, due to the car not stopping with only using my right foot, I went to also use my left fo... Read more
1 injured
Incident date: Jun 25, 2025
Driving down the freeway, with no previous issues at 80MPH. Next thing the truck stalls and won't restart. Vehicle jumped and runs when connected stops immediately once unjumped. Replaced battery at 51,000 miles and vehicle runs fine. Concern is the alternator is not strong enough to power the vehicle if the battery dies for mysterious reasons.
Incident date: Jun 28, 2025
Waiting 3 years for recall repair
Incident date: Jun 28, 2025
The contact owns a 2013 Hyundai Elantra. The contact stated that while starting the vehicle, the steering wheel was very loose. The contact stated that while driving at various speeds, the contact was forced to grip the steering wheel with force with the front of the vehicle abnormally shaking. The contact depressed the brake pedal and the shaking of the front of the vehicle increased. There were ... Read more
Incident date: Jun 18, 2025
I was driving home when my brake pedal went all the way to the floor. Next, I realized I could not stop the vehicle. I was able to pull over and stop. A puddle was pooling under my vehicle by the rear passenger tire. I received no lights or illumination or warning.
Incident date: Jun 18, 2025
While driving the vehicle in early February, I experienced a severe stability issue that caused the vehicle to nearly roll over while turning. The vehicle has since developed extreme wobbling, bouncing from left to right, especially when braking or turning. A loud crackling noise is present when making right turns. These symptoms are visibly apparent from outside the vehicle and severely affect st... Read more