Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Sep 10, 2025
The contact owns a 2018 Honda Pilot. The contact stated that when the vehicle was cold-started, there was an abnormal knocking sound coming from the engine compartment. The knocking sound was constant. The contact stated that the vehicle nearly stalled recently, and the check engine warning light was flashing. The vehicle was no longer able to accelerate above 35 MPH. The contact had taken the veh... Read more
Incident date: Oct 15, 2025
Car has been giving me issues with the check light engine. They changed spark plugs and the head gasket and still giving me issues.
Incident date: May 15, 2025
I was driving from New York to DC when my car “bricked” on [XXX] my car advised me to go into park mode and began slowing down to a stop (I had no control over it) and luckily I was able pull over onto the shoulder to where I felt very unsafe and waited to restart my car. I was able to restart and try again and it bricked again about 10 minutes later. I was terrified and had a panic attack be... Read more
Incident date: May 15, 2025
I was driving from New York to DC when my car “bricked” on [XXX] my car advised me to go into park mode and began slowing down to a stop (I had no control over it) and luckily I was able pull over onto the shoulder to where I felt very unsafe and waited to restart my car. I was able to restart and try again and it bricked again about 10 minutes later. I was terrified and had a panic attack be... Read more
Incident date: May 15, 2025
I was driving from New York to DC when my car “bricked” on [XXX] my car advised me to go into park mode and began slowing down to a stop (I had no control over it) and luckily I was able pull over onto the shoulder to where I felt very unsafe and waited to restart my car. I was able to restart and try again and it bricked again about 10 minutes later. I was terrified and had a panic attack be... Read more
Incident date: Oct 1, 2024
In June 2024, my 2014 Kia Soul (VIN: [XXX] ) experienced a sudden engine failure without warning. I was driving on a busy road when the engine began sputtering and quickly stalled. The vehicle became inoperable and had to be towed. I had it inspected at a Kia dealership, who diagnosed the issue as complete engine failure but have not provided me with a full diagnostic report despite multiple reque... Read more
Incident date: Sep 25, 2025
The contact owns a 2019 Tesla Model X. The contact stated that the Full Self-Driving system was updated in June 2025. Since the update, while idling at red traffic lights, the vehicle was surging forward as if it were trying to run the red light. The contact had to immediately depress the brake pedal to prevent the vehicle from accelerating unintendedly. While attempting to make a right lane chang... Read more
Incident date: Nov 27, 2024
The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that the check engine warning light was illuminated. The contact stated that while attempting to start the vehicle, the vehicle failed to start. In addition, the contact stated that a... Read more
Incident date: Sep 15, 2025
We purchased a 2010 Chevrolet Tahoe from a dealership in Wisconsin in 2022. In 2023, the vehicle’s transmission failed completely at only 128,000 miles. After researching the issue, I discovered that the 6L80E transmission installed in this model year has a long history of mechanical failures, particularly involving the torque converter and internal clutch packs. Numerous consumer complaints rep... Read more
Incident date: Oct 15, 2025
The contact owns a 2022 Honda Passport. The contact stated that while driving 65 MPH with cruise control engaged, the vehicle unintendedly decelerated to 25 MPH. The accelerator pedal was depressed, but the vehicle failed to respond as needed. The contact pulled over safely. The engine warning light was illuminated. The vehicle had received an oil change 5 days prior to the failure. The vehicle wa... Read more
Incident date: Oct 15, 2025
I've owned this vehicle for about four years now. The car has been good up until JUST after my warranty expired and now I have a "Service 4WD" light on now. This light will come on most times when I'm driving. Sometimes not right away. But when it does light up it will say lit for the remainder of the drive. I belong to an online jeep group and I'm seeing a lot of the same issue. This light will c... Read more
Incident date: Oct 15, 2025
I've owned this vehicle for about four years now. The car has been good up until JUST after my warranty expired and now I have a "Service 4WD" light on now. This light will come on most times when I'm driving. Sometimes not right away. But when it does light up it will say lit for the remainder of the drive. I belong to an online jeep group and I'm seeing a lot of the same issue. This light will c... Read more
Incident date: Aug 1, 2025
Engine seized on road due to bearing debris (confirmed by dealer photos), covered by recall 25V-437. Infiniti corporate denied repair, falsely citing “maintenance” despite negligible sludge. No loaner provided for two weeks, stranding me. Laws Violated: 49 U.S.C. § 30120 (free recall remedy), 49 CFR § 573.6 (interim support during delays).
Incident date: Aug 1, 2025
Engine seized on road due to bearing debris (confirmed by dealer photos), covered by recall 25V-437. Infiniti corporate denied repair, falsely citing “maintenance” despite negligible sludge. No loaner provided for two weeks, stranding me. Laws Violated: 49 U.S.C. § 30120 (free recall remedy), 49 CFR § 573.6 (interim support during delays).
Incident date: Oct 1, 2025
There are many reports of the Mustang Mach E "accelerating unexpectedly." This usually happens in parking lots or other situations involving low speed and a rapid turn of the wheel. I know exactly what the problem is, because it happened to me this morning. While parking in my parking garage, my car rapidly accelerated uphill and I only narrowly avoided hitting a wall. Here is why: There are two ... Read more
Crash
Incident date: Aug 5, 2025
The problem occurs in my 2019 Jeep Wrangler, suddenly, typically after hitting a small bump or uneven section of pavement at around 60–70 mph. The entire front end begins to shake violently, and the steering wheel jerks rapidly back and forth, making it extremely difficult to maintain control of the vehicle. The only way to stop the shaking is to brake hard and slow down below 50 mph, which crea... Read more
Incident date: Sep 28, 2022
The contact owns a 2014 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the contact became aware that the electronic power steering was not functioning properly, requiring an increased effort to maneuver the vehicle. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After in... Read more
Incident date: Sep 28, 2022
WHEN I STOP AND PUT ME CAR IN PARK IT USUALLY GIVES A WARNING SHIFT INTO PARK
Incident date: Sep 28, 2022
The contact owns a 2017 Ford Expedition. The contact stated that while shifted in reverse, the back-over prevention screen was black or distorted. The message "Rear Camera Image Display Not Available" was displayed. The contact stated that while driving at an undisclosed speed, the vehicle was shuddering abnormally. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over P... Read more
Incident date: Oct 14, 2025
Nissan Rogue 2023. I was driving and the engine start a lot of weird noise like vacuum and all of a sudden the car just lost power and unable to move until a tow truck came
Incident date: Sep 14, 2025
The contact owns a 2016 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the message, "Suspension Fault," was displayed. The dealer was not contacted. The ... Read more
Incident date: Oct 12, 2025
There was an active recall on this car from Acura for the auto start system malfunctioning. When the car auto stops at a signal or stop sign it does not turn back on sometimes. We took the car to Acura 3 times for the same issue and they keep saying that it is fixed but the recall was never fixed. This is highly dangerous in traffic situations when the car does not turn back on when you take yo... Read more
Incident date: Sep 2, 2025
I am submitting this complaint regarding a serious safety issue I experienced with my vehicle. Shortly after starting to drive, about 2 miles from my home, while traveling at approximately 25 mph, the vehicle suddenly began to shake violently and came to a complete stop at the intersection of Crescent Street and Astoria Boulevard. At that moment, I lost all control over the steering wheel—it co... Read more
Incident date: Oct 13, 2025
The forward crash detection detects objects on the side of the road that do not present a hazard. The vehicle then automatically, abruptly brakes causing temporary loss of control in the vehicle. In one instance the system detected the barriers in a construction zone causing me to almost lose control of the vehicle and crash into the barrier. The problem has been confirmed by both the dealership a... Read more
Incident date: Oct 1, 2025
other the air update on 10/10/2025 resulted in forced stalling of vehicle while in motion
Incident date: Oct 1, 2025
other the air update on 10/10/2025 resulted in forced stalling of vehicle while in motion
Incident date: Jun 23, 2025
After being stopped while driving when the car turns off, when re-starting sometimes the car will turn off, I have to put my car into park in the middle of the street to restart the engine. Other times, it will start alerting me to "push the start button" as if my car isn't on already. This causes me to come to a complete stop in the middle of the intersections and puts me at risk.
Incident date: Jun 23, 2025
Car Shakes like crazy ( death wobble) expecially on Highway from hitting a little bump or transition on road.
Incident date: Aug 12, 2025
While driving the car just shit off.. put it in park put my hazzards on and started the car back up. Put it to the test again while backing out of the driveway and it shut off while I’m reverse. The stereo has been glitching for about a couple of month where it constantly has to reboot while driving. It has now caused the issues for the whole car to just die while in motion.. this is I huge safe... Read more
Incident date: Aug 12, 2025
While driving the car just shit off.. put it in park put my hazzards on and started the car back up. Put it to the test again while backing out of the driveway and it shut off while I’m reverse. The stereo has been glitching for about a couple of month where it constantly has to reboot while driving. It has now caused the issues for the whole car to just die while in motion.. this is I huge safe... Read more
Incident date: Aug 12, 2025
While driving the car just shit off.. put it in park put my hazzards on and started the car back up. Put it to the test again while backing out of the driveway and it shut off while I’m reverse. The stereo has been glitching for about a couple of month where it constantly has to reboot while driving. It has now caused the issues for the whole car to just die while in motion.. this is I huge safe... Read more
Incident date: Jul 9, 2025
Vehicle shut down in the middle of driving. Went into limp mode. Then would only run in gas mode at half power.
Incident date: Jul 9, 2025
My 2019 Ford Ranger 4x4 was bought new in April of 2019 and has approxiamatly 73,400 miles. Over time a slight glitch in the transission got to be more frequent. When first starting out within the first mile of operation, the vehicle would hang between gears and act like it ran out of fuel for a few seconds at low speed, as in pulling out from a stop sign or accelerating from a dead stop. My... Read more
Incident date: Sep 9, 2025
I was driving along one of the main highways in Orlando, Florida called [XXX], on Wednesday [XXX], in my Model Y Tesla. I was between the exits of [XXX], and [XXX]. I was in the middle lane. There was a software update issued the previous Sunday. The warning came on the display that the lane changing was not valid. At that point the car took over and accelerated. The brakes would not work, u... Read more
Incident date: Oct 10, 2025
I would be driving and get a notification in the panel that says power steering is out and to drive with care. It is extremely difficult to drive my vehicle, with no power steering. I would just be driving, and I would get the notification that power steering is out. The problem has been recently confirmed by a dealership. The mechanic at the dealership confirmed it was the same issue reported ... Read more
Incident date: Oct 13, 2025
While driving, my car stopped and on the dashboard was a message that said shift to p. This happened 2x in a week.
Incident date: Oct 13, 2025
While driving, my car stopped and on the dashboard was a message that said shift to p. This happened 2x in a week.
Incident date: Jul 15, 2025
Car stalling in the freeway while we are driving, it stall multiple times before i can come back home. Very unsafe and scarry, loosess power. Cars mesage to put into park and then start the car.
Incident date: Sep 1, 2025
Vehicle Information 2020 Jaguar E-PACE VIN: [XXX] Approx. mileage: 84,000 Component Affected: Powertrain / Cooling System / Engine Complaint Description: My 2020 Jaguar E-PACE began showing coolant-related warnings and mechanical issues around 60,000 miles. Despite professional servicing, the vehicle experienced a catastrophic failure at 84,000 miles. The vehicle is now completely inoperable a... Read more
Incident date: Oct 11, 2025
While driving my 2024 Jeep Wrangler 4xe (VIN: [XXX] ), the vehicle suddenly lost all motive power without warning. The accelerator pedal became completely unresponsive, the “D” indicator on the gear selector began blinking, and the vehicle coasted to a stop in traffic. It would not restart for several minutes. This has occurred multiple times since purchase. The most concerning incident happen... Read more
Incident date: Jun 12, 2025
After an Update, the Jeep died completely in the middle of the road with a bunch of errors on the dash and would not restart. After about 10 minutes, it restarted but died again shortly after. A third try a while later and it ran in manual transmission mode to where we could get it home. Check engine light is on and vehicle is still acting odd.
Incident date: Oct 3, 2025
I installed an update last night and today the vehicle just shuts off on it own. Looks like jeep stellantis pushed an updated that they clearly did no testing on. P1e1d-00 is the code when I scan. I can no longer drive my jeep.
Incident date: Sep 15, 2025
Observation: "While operating the vehicle in Reverse (R) with the One-Pedal Driving (OPD) mode enabled, the expected aggressive regenerative braking deceleration is disabled or significantly reduced compared to when driving forward in Drive (D). Safety Concern: "This creates an unexpected driving experience where the car continues to coast/accelerate without input when the accelerator is releas... Read more
Incident date: Jul 10, 2025
PTC auxiliary heater core failure causing near fire event. The failure causes the main power input to melt causing a burning plastic smell and smoke. The problem has been reproduced by multiple vehicle owners and happens during cold conditions as it supplies heat to the cabin prior to the engine hitting optimal operating temperatures. No warning messages or codes are thrown as a result of this iss... Read more
Incident date: Sep 19, 2025
Radio screen delamination. Causing ghost touch screen constantly changing radio, settings, calling people, messing with vehicle settings. Connection to OnStar service when not needed and then not able to control the radio to make changes. 100% dangerous and unsafe. Talked to 3 dealership and was told nothing in warrant or recalls but it's a known issue your with pay 100% cost or live with it..
Incident date: Apr 1, 2023
The contact owns a 2016 Ford Edge. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed, and the contact noticed that the brake pedal was extremely spongy. The contact stated that several unknown warning lights were illuminated. The contact stated that because of the failure, the contact had to drive the vehicle below the speed limit. The contact stated that... Read more
Incident date: Oct 10, 2025
The contact owns a 2019 Bentley Bentayga. The contact stated that while the vehicle was parked and occupied, while attempting to start the vehicle, the contact smelled an abnormal fuel odor inside the vehicle. There was no warning light illuminated. An independent mechanic was contacted. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the fuel pump nee... Read more
Incident date: Oct 9, 2025
My backup camera only shows black and the lines
Incident date: Sep 22, 2025
Service ESC & Brake Assist lights came on after only 4 months with the vehicle. The vehicle also abruptly slammed on the automatic brakes when backing into a parking spot with no obstacle present prior to the service lights indicating any issues. The vehicle was diagnosed with a failed brake master cylinder nearly two weeks ago, but the part is still on national backorder and will be stuck at the ... Read more