Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Jun 18, 2025
I’m reaching out as my Catalytic Converter is needing to be replaced due to being faulty and my vehicle per VIN is not included in this recall for some reason however it is the exact issue all of the others have that are included in it. I have only had my vehicle for a year and it is an extremely expensive repair so I am asking if there is any help for this issue because I need it as well just a... Read more
Incident date: Jul 14, 2025
The contact owns a 2020 Ford Explorer. The contact stated that while driving at an undisclosed speed the transmission was slipping and the vehicle was slow accelerate. The vehicle lost motive power. Additionally, the contact stated that the RPM was high while driving at low speeds. No warning lights were illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with th... Read more
Incident date: Jun 14, 2025
Yesterday on 7/13, my family and I were fully stopped and parked in a parking spot (car was in park, to the best of my knowledge). The front passenger had just exited the vehicle and was opening the back door where my kids were just beginning to get out of their seats. At that moment, something occurred that caused the car to speed over the parking curb, across a pedestrian sidewalk and struck a b... Read more
Crash
Incident date: Jun 10, 2025
My 2020 Kia Sorento engine light came on and not able to accelerate more than 40 mph. The code when I went to an auto repair shop says knock signal range/ performance. I had it reset by the mechanic and the engine light still on. The engine is also eating through oil very fast. We have to fill the car with oil frequently in between oil changes.
Incident date: Jan 2, 2024
Fuel pump failed within a minute of initial warning and performance indicating a problem. While driving ~60 mph on the highway, available power dropped to zero within a couple tenths of a mile, *barely* allowing me to move to the shoulder. Screen error/fault indicated vehicle was ok to keep driving but to schedule service soon. Car restarted an ran for another tenth or two of a mile so I was able ... Read more
Incident date: Jul 1, 2025
The contact owns a 2024 GMC Sierra1500. The contact received notification from the OnStar App regarding NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and informed the contact ... Read more
Incident date: Jul 1, 2025
The contact owns a 2023 Ford F-350 SD. The contact received notification of NHTSA Campaign Number: 24V806000 (Back Over Prevention, Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failur... Read more
Incident date: Jul 14, 2025
UConnect "requires service" message since 2nd month of ownership. When this error activates, the Emergency call function becomes unoperational. Also, at times, the error popup comes up when I am backing up into a busy street. This is a critical safety issue!! Multiple trips to the dealer since last year. The issue is not fixed. Lane Keep Assist issue: The sequence: When changing parameters In UCo... Read more
Incident date: Jul 14, 2025
The engine failed catastrophically on a highway bridge putting four [XXX] boys in grave danger. They managed to get the vehicle to the other side of the bridge but it was not safe. Not a single warning light came on prior, and the engine temperatur gauge didn't show anything out of the ordinary. Oil levels were checked and topped off prior to the trip. Oil was changed 9 months prior. A local ... Read more
Incident date: Jul 14, 2025
The contact owns a 2019 Ford Edge. The contact stated while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. There was no warning light illuminated. The contact stated that while in reverse(R), the back over prevention camera intermittently displayed a blank image on the screen. The contact notified the independent mechanic where the vehicle was purchased ab... Read more
Incident date: Jul 14, 2025
Without any warning my car will power off, then power on while I've been stopped at a light and getting ready to make a left turn. Incident has occurred on 3 separate occasions.
Incident date: Jan 1, 2025
The transmission control valve is taking over the truck. It is a huge safety concern. You have NO CONTROL over the vehicle when it happens.
Incident date: Jan 1, 2025
While driving at normal speed, the vehicle suddenly began to shudder and produce unusual mechanical noise. Within seconds, the car lost all ability to accelerate despite pressing the gas pedal. The vehicle lost power in live traffic and had to be coasted to the side of the road. There were no warning lights, no error codes, and no fluid leaks. This was a sudden, dangerous failure. A family member... Read more
Incident date: Jan 1, 2025
While driving at normal speed, the vehicle suddenly began to shudder and produce unusual mechanical noise. Within seconds, the car lost all ability to accelerate despite pressing the gas pedal. The vehicle lost power in live traffic and had to be coasted to the side of the road. There were no warning lights, no error codes, and no fluid leaks. This was a sudden, dangerous failure. A family member... Read more
Incident date: Jul 12, 2025
The fuel tank has an evap leak that somehow breaks on top the tank so it leaks the gas vapors and could potentially start a fire but the part that breaks is a non serviceable part so it can’t be fixed without purchasing a whole new gas tank that isn’t cheap. My other concern is the infamous grounding issue with the wires on the ground g105 I believe right next to oil filter that grounds the tr... Read more
Incident date: Apr 2, 2025
The brake pedal went down far and there was poor braking. The brake fluid was found to be leaking from the left front brake jounce hose. This was unsafe due to extended braking stop time and less braking ability. I am an ASE certified master technician and I work in a private vehicle fleet repair facility. I did not interview the driver if the BRAKE warning light came on but most likely it ... Read more
Incident date: May 9, 2025
While driving an error message appeared about regenerative braking system error and the braking effectiveness was severely impaired.
Incident date: Jul 10, 2025
FIRE! NHTSA Vehicle Safety Complaint – Mercedes-Benz GLC300 Complainant Information: [XXX] [XXX] Phone: [XXX] Email: [XXX] Vehicle Information: 2019 Mercedes-Benz GLC300 4MATIC VIN: [XXX] Purchase Location: Missouri Incident Location: St. Louis, MO Date of Incident: [XXX] Date of Report Submission: July 12, 2025 Summary of Incident: On [XXX] , my 2019 Mercedes-Benz GLC300 4MATIC spontan... Read more
Fire
Incident date: Jul 10, 2025
Vehicle has 71,452 miles and has started using coolant and the wrench and check engine light are coming on. This is a known issue in other years of ford vehicles and this vehicle should also be included in the recall.
Incident date: Jul 10, 2025
Brakes went out abs/traction control/tpms lights on. Brake pedal goes to floor 50% of the time. Have to downshift and use engine brake to stop.
Incident date: Jul 10, 2025
Vehicle stutters when driving at slower speeds, usually between 22-27 MPH. After purchasing my vehicle used I have found that others have been reporting the same issue, to include in brand new Bronco Sports, and have been advised that is just how they are. Switching to sport mode does seem to help but the stutters occurs at different speeds. There has been no known part identified as causing the i... Read more
Incident date: Jul 10, 2025
Vehicle stutters when driving at slower speeds, usually between 22-27 MPH. After purchasing my vehicle used I have found that others have been reporting the same issue, to include in brand new Bronco Sports, and have been advised that is just how they are. Switching to sport mode does seem to help but the stutters occurs at different speeds. There has been no known part identified as causing the i... Read more
Incident date: Oct 10, 2024
I have had multiple situations where the auto idle has engaged and the vehicle has died. Most of the time the car restarts by holding down the ignition button, but twice it's required a jump. I have taken this into honda multiple times and they've told me they can't recreate the problem, but it consistently happens to me. The most recent time was at a high speed intersection and almost resulted in... Read more
Incident date: Feb 1, 2025
When driving our brakes are spongy, downhill braking control gets disabled and tells us to control our speed even when going speed limit and below. Increased braking distance is needed, brakes are to the floor. When taken in for this concern we were met with, no issues noted on inspection. The brakes are getting worse and we feel as though this is a hazard for driving.
Incident date: Jun 30, 2025
Anc module is faulty after HVAC condensation entered the unit causing it to not work making all speakers nonfunctioning
Incident date: Jun 30, 2025
Anc module is faulty after HVAC condensation entered the unit causing it to not work making all speakers nonfunctioning
Incident date: Jun 26, 2025
THE VEHICLE STARTS BUT WILL NOT ACCELERATE, and the necessary replacement part is still unavailable. I was informed that the manufacturer does not have the part in stock and that it needs to be manufactured, with an estimated arrival date of July 29th.
Incident date: Jun 26, 2025
Vehicle Safety Concern - Unintended Vehicle Movement Vehicle Information: 2024 Hyundai Palisade Incident Date: XXXXXXX Location: Commissary parking lot in [XXX] Incident Description: On XXXXXXX my wife parked our Hyundai Palisade in a designated parking space at the commissary. She properly engaged the parking gear selection and turned off the engine. After opening the rear hatch to retrieve shop... Read more
Crash
Incident date: Jun 26, 2025
I started to see the oil light on the dashboard and i heard a hard sound from the engine so that i changed the oil then after a couple days i saw the light again on with a little bit high temperature, so stooped by a gas station and i added some more oil after i shut the car off and waited to cool the engine down and i started the car, the oil light was gone and the engine sound was smoother then ... Read more
Incident date: Oct 31, 2019
Rear view camera does not work. Even after the “safety recall” update it is actually worse. Side view cameras never open up when they fold in after parking snd rentry to drive
Incident date: Jul 11, 2025
After getting the recall repaired (which I was never informed of and I had the parking brake engage as I was travelling 30 mph causing me to skid down the road) I got the vehicle back and the very next day it was the same issue and the abs and traction control light came on and it began making loud clicking noises every time I would engage the brake.
Incident date: Apr 2, 2025
The multi-purpose camera/millimeter wave radar has been diagnosed by a certified Honda service center as having an internal failure, disabling all advanced driver assistance systems from operating as designed. These systems include: adaptive cruise control, blind spot monitoring, collision mitigation braking, lane keep assist, road departure mitigation, automatic high beam. The failure of these ... Read more
Incident date: Jul 11, 2025
On Saturday, 3/22/25-vehicle lease start date for the 2025 QX60-lease from Sanford Infiniti On Saturday, 4/5/25- brought the vehicle back to Sanford Infiniti due to noise coming from the engine. According to their written paperwork, “The issue is currently under engineering review and the temporary fix is to disable the ANC (Active noise cancellation). Turned off ANC as instructed by DTS, the c... Read more
Incident date: Dec 27, 2024
Backup camera states unavailable when putting car into reverse. Gives clear warning message and a black screen. Potential risk of safety to myself, other motorists, and pedestrians.
Incident date: Jul 10, 2025
Passenger restraint system malfunction is the error code. I am reporting this because it seems to be a common problem with a very important safety system in the vehicle.
Incident date: Jun 15, 2025
The contact owns a 2015 GMC Sierra 2500. The contact stated while driving at an undisclosed speed, the vehicle lost automotive power and stalled. No warning lights was illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the Fuel Pump Module needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mileage wa... Read more
Incident date: Jul 9, 2025
The contact owns a 2023 Fisker Ocean. The contact received notification of NHTSA Campaign Number: 24V499000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The contact a... Read more
Incident date: Jul 10, 2025
Purchased car about 4 months ago, before warranty ran out, the shop looked at it told me it was fine, it wouldn't accelerate. Few weeks later same issue but all my oil was gone, they found 11 things wrong with the vehicle, told me warranty wouldn't take care of it unless the engine blow up. The salesman Scottie Mitchell told me check Kia for recalls, called Kia 3 recalls, they were trying to fina... Read more
Incident date: Jul 2, 2025
It started with third brake light out, then,tail wipers intermittenly work, then camera not working- had to have someone watch the back of car to see also right inside light out AND Tailgate wont lock with rest of doors After looking on YOUTUBE this has been going on since 2012
Incident date: Jul 10, 2025
I have had the same issue with my Ecosport since 04/2022 and have taken it to the ford dealership and been in contact with ford corporate multiple times. In March 2023 I had to replace the engine because it finally completely froze up and was told it was do to the oil pump tensioner. This was the fifth time I had taken it in. The check engine light came back on as soon as I left the dealership, I ... Read more
Incident date: Jul 10, 2025
I bought a 2018 Honda Odyssey new. When the recall for the fuel pump came out, I had it completed on the emergency basis because it said if you had been experiencing the engine cutting out, to call and get it completed soon. I had had issues with the engine cutting out. Recently, I noticed a loud engine rumbling and rough noise during idling and acceleration. I took it to a Honda dealership, an... Read more
Incident date: Jul 5, 2025
Driver seat does not hold after setting to correct height. After driving the seat rests to the lower position. Wipers make a tapping noise when in operation at full left wipe. At times blind spot warning engages when surrounding is clear.
Incident date: Jul 3, 2025
My car is losing oil and the light does not come on to tell me when oil runs low I have been to Coral Springs Kia in the Coral Springs automall many times and they have all my records.
Incident date: May 31, 2025
While my wife was driving down the road she turned on the radio at which time the radio volume went instantly to maximum full volume at it's lowest setting which was enhanced by a stock bose amplifier. My wife stated that she was extremely startled which could have caused an accident, she further suffered hearing loss as a result. This is extremely dangerous for all drivers of such a malfuntion as... Read more
1 injured
Incident date: Jul 9, 2025
Brakes sometimes do not work. Brake pedal is pressed down to the floor with no resistance sometimes. The brakes need to be pumped multiple times in order to stop. This is a huge safety concern and more more serious than any other recall that we’ve had on our vehicles.
Incident date: Jun 15, 2017
MMI restarting randomly while idling or running and importantly while reversing restart causing the screen blank imposing safety concerns to the driver.
Incident date: May 1, 2025
I HAVE THE SMELL OF RAW FUEL COMING ENGINE AFTER ENGINE IS SHUT OFF . THE IS VERY NOTICEABLE INSIDE CABIN AREA, AND OUTSIDE OF CAR IF IT IS IN GARAGE. THIS PROBLEM HAS BEEN BROUGHT UP TO MY NISSAN DEALER EACH TIME I BRING IT IN FOR SEVICE. I RECIEVE THE SAME ANSWER EACH TIME THERE NOTHING FROM NISSAN ON THIS ISSUE. THE SMELL OF GAS IS OVER BEARING AT TIMES , AND I'M AFRAID THAT IT MAY CATCH FIRE. ... Read more
Incident date: Jul 9, 2025
While driving less than 10 mph, (slightly down hill) approaching the house garage, the car suddenly accelerated and the brake was applied to stop but the car continued and smashed through the garage door, proceeded through garage, smashed through the back of garage, hit a Weber gas grill, proceeded over a low-level deck and hit a large tree. The impact force of the car (left front) against the tr... Read more
Crash
1 injured
Incident date: Jul 9, 2025
On several occasions in the previous two months, I have been driving during heavy rain. On the first occasion, while high speed wipers were on, they suddenly stopped working. I slowed down, but was able to get them going again prior to pulling to the shoulder of the highway. I had to switch to the slow wiper speed to get them going. I switched back to the high speed wipers due to heavy rain, and k... Read more
Incident date: Jul 8, 2025
The contact owns a 2025 Toyota Tundra. The contact stated that while driving at an undisclosed speed with the Lane Keep Assist feature activated, the vehicle steered to the right, leaving the lane, and entering oncoming traffic. No warning light was illuminated. The vehicle was taken to the dealer, who replaced the radiator and adjusted the alignment, but the failure persisted. The vehicle was tak... Read more