Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Jul 1, 2025
Transmission and Engine Failed. Please inspect. I've had several shops and mechanics inspect. I was towing both times and could have been seriously injured when my transmission went out. Then after that was resolved my engine went out. No symptoms or warnings before incidents occurred.
Incident date: Jul 1, 2025
Transmission and Engine Failed. Please inspect. I've had several shops and mechanics inspect. I was towing both times and could have been seriously injured when my transmission went out. Then after that was resolved my engine went out. No symptoms or warnings before incidents occurred.
Incident date: Feb 1, 2025
I have been having issues with the vehicle where it will stall. This even happened when I was driving on the NJ turnpike, it stalled while driving and I had to pull over (thankfully I could) to restart the vehicle. It took the dealer 3 weeks to finally figure out the issue and tracked it down to a bad BCM (Body Control Module). I researched this further and found some interesting information. A s... Read more
Incident date: Feb 1, 2025
I have been having issues with the vehicle where it will stall. This even happened when I was driving on the NJ turnpike, it stalled while driving and I had to pull over (thankfully I could) to restart the vehicle. It took the dealer 3 weeks to finally figure out the issue and tracked it down to a bad BCM (Body Control Module). I researched this further and found some interesting information. A s... Read more
Incident date: Feb 1, 2025
The contact owns a 2019 Chevrolet Silverado 1500. The contact stated that while driving 50 MPH, the front driver’s side upper control arm detached, causing the brake pads, rotors, and axle to fail. An independent mechanic was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was repaired, and the upper control arm control, brakes pads, and... Read more
Incident date: Jul 3, 2025
On September 30, 2025, a 2016 Volvo XC90 T6 experienced sudden engine failure while driving westbound on I-75 (Alligator Alley) at highway speed. The vehicle abruptly went into reduced power mode (“turtle mode”) without warning. This forced the driver to stop on the roadside, creating a serious safety hazard in fast-moving traffic. Component/system that failed: Engine / Power Train. An indepe... Read more
Incident date: Oct 18, 2025
The contact owns a 2016 Kia Soul. The contact received notification of NHTSA Campaign Number: 17V608000 (STEERING); however, the part to do the recall repair was not yet available. The vehicle was taken to the dealer. The vehicle remained at the dealer unrepaired. The contact stated that on a separate occasion, while driving at 40 MPH, the transmission seized and failed to function as intended. Th... Read more
Incident date: Oct 18, 2025
iVehicle shakes uncontrollably when hitting bump at speeds greater than 40 mph. This is called the Jeep death wobble and is a known issue for this jeep Technical Service Bulletin (TSB 02-004-21 Rev A). The dealer will not diagnose or fix the
Incident date: Feb 11, 2025
During normal use, the headrest of the Nuna Rava convertible car seat snapped at the foam structure. The seat was properly installed and has never been in an accident. The damage was discovered when removing the cover for cleaning. This structural failure compromises the seat’s integrity and could put a child at serious risk in a collision. I have photos of the damage, proof of purchase, and f... Read more
Incident date: Feb 11, 2025
On my way to visit my cousin down south my vehicle wouldnt go in park. A warning came across stating that it was a shift system fault. I went to the Ford dealership in North Carolina. They werent helpful. I went to a nearby auto repair shop alerted me that it was an issue with tge powertrain that Ford covered in vehicles same as my yr make and model. Ford refused to honor it due to the fact that i... Read more
Incident date: Oct 13, 2025
First brake switch stopped working. I could not move vehicle and had to have it towed to dealer where the brake switch was replaced. Now less than year later I get a SVC 4WD notice.this happened right after I had my vehicles oil changed and tires rotated. I am told I now have a faulty PTU actuator that must be replaced for almost $2k. I have a 2019 Cherokee L with 88,500 miles.
Incident date: Oct 13, 2025
The chrome/metal lining/coating on the Parking Break Switch peels off leaving a very sharp metal edge that cuts the finger (with bleeding) when owner tries to enable the parking break.
1 injured
Incident date: Aug 1, 2025
My radio turns up and changes by itself . It’s leaking oil an I’ve replaced everything a can’t figure it out , if anything it’s the engine it just won’t make sense . I dumped so much money into it already
Incident date: Aug 1, 2025
GM know about the problem they are having with there L90 transmission. I did what they recommended. Had the dealer flush 3 times. It's only a temporary fix until the warranty runs out. That's why they changed there warranty to 5 years 60000. Now a few months later the shifting hard is back and now shuttering hard. I drive a lot of highway and a little nurvise of something happening. I only have 63... Read more
Incident date: Aug 1, 2025
Rcall SC176 I have tried multiple times to schedule the required recall repair for my Kia, but my local dealer has not responded to phone calls or emails. I cannot travel to another state to complete this recall. Kia has not provided a reasonable option to complete the safety repair. I am requesting assistance to get this recall completed safely and locally, and at no cost.
Incident date: Dec 31, 1969
On Friday, September 5, 2025, while driving with my family, the vehicle suddenly stalled while in motion. There were no warning lights or error messages before the failure occurred. While traveling at normal road speed, the vehicle instantly lost propulsion, steering assist, and braking power, leaving me without control in live traffic. For several seconds I was unable to steer or slow down norma... Read more
Incident date: Oct 18, 2025
In July 2025, I received Recall 93AA (24V988 / 25V080) regarding a defect in the high-voltage battery of my 2024 Audi Q5 Hybrid. The recall states there is a risk of thermal overload and possible fire. I brought the car to the authorized dealer on August 13, 2025, where my service advisor confirmed there was no available repair. I called again on October 14, 2025, and was told there is still no re... Read more
Incident date: Sep 29, 2025
Recurring System Failures: My vehicle has exhibited intermittent and unpredictable system malfunctions, including engine stalling, braking issues, and electronic system failures. These pose serious safety risks and have made driving increasingly hazardous.continual tire pressure monitor reset light warning after reset 100 % measurement successful. rebalance all tires light reappear distant same sp... Read more
Incident date: Oct 16, 2025
the infamous coolant intrusion into a cylinder I no longer have a working car, im a nursing student this sucks!
Incident date: Oct 16, 2025
In many words the wires are all mess up the AC buttons off it puts on the air and back wipes and the coolant system keep lossing coolant it smell the wiring have too it twice to where my extender warrant told me to they too 200 hund. For deductible and Labor 641.00 twice and the card is still with electric problems I m a senior citizen on SSI take care of two boys 5 and 8 alone with no he... Read more
Incident date: Oct 16, 2025
In many words the wires are all mess up the AC buttons off it puts on the air and back wipes and the coolant system keep lossing coolant it smell the wiring have too it twice to where my extender warrant told me to they too 200 hund. For deductible and Labor 641.00 twice and the card is still with electric problems I m a senior citizen on SSI take care of two boys 5 and 8 alone with no he... Read more
Incident date: Sep 3, 2025
while driving at slow and or highway speed limit, while turning to the rightor left, the steering wheel avts as if being hung up?catching onto something. it takes a little harder pull to release it out of the turn causing the vehicle at highway speeds to almost be uncontrollable. This in turn causes myself and others to be put in danger. While searching the internet for possible matches to my situ... Read more
Incident date: Jun 17, 2024
2020 Jeep Wrangler Unlimited Willys The Instrument cluster panel went out. Black screen. A critical safety issue b/c you cannot see the speedometer, warning lights, or anything on the screen. There is a recall (NHTSA#24V-652) however my VIN # is not included in the recall. Brought the Jeep into mechanic who said this should be covered under Jeep Recall. To date no certified Jeep dealership wi... Read more
Incident date: Oct 16, 2025
Dear NHTSA, I am filing this complaint to formally report a serious vehicle safety hazard and to express concern over how Hyundai/Genesis has handled it. My 2016 Hyundai Genesis 3.8 AWD experienced a n engine compartment fire originating from the starter motor, which subsequently melted the engine wiring harness and surrounding components. This fire could have easily caused serious injury or death... Read more
Fire
Incident date: Sep 20, 2025
The contact owns a 2018 Kia Soul. The contact stated that while driving at an undisclosed speed, while depressing the accelerator pedal, the front of the vehicle suddenly jumped. The contact was unsure if any warning lights were illuminated during the failure. The vehicle was taken to the dealer but was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mile... Read more
Incident date: Sep 20, 2025
eTorque MGU hybrid motor going out with unexpected loss of power and stopping. Upon failure vehicle lost power and became inoperable. Both independent service center and dealer service center confirmed the eTorque MGU hybrid motor is failing. Upon further research thousands of these MGU hybrid motors are failing unexpectedly. No remedy in sight and manufacturer indicates no eta on availability... Read more
Incident date: Dec 15, 2024
eTorque MGU hybrid motor going out with unexpected loss of power and stopping. Upon failure vehicle lost power and became inoperable. Both independent service center and dealer service center confirmed the eTorque MGU hybrid motor is failing. Upon further research thousands of these MGU hybrid motors are failing unexpectedly. No remedy in sight and manufacturer indicates no eta on availability... Read more
Incident date: Sep 27, 2025
Jeep 4xe Wrangler engine shut off while driving. Error we assumed on our part while coming to a stop. Turned the Jeep off and restarted it and again, car engine stopped. Tried for a 3rd time, car engine was running, gas pedal to the floor but the car would not move. We had to drive in reverse back to our house. Luckily, it was close. Called Corporate, they have been zero help. Will not return our ... Read more
Incident date: Sep 27, 2025
Jeep 4xe Wrangler engine shut off while driving. Error we assumed on our part while coming to a stop. Turned the Jeep off and restarted it and again, car engine stopped. Tried for a 3rd time, car engine was running, gas pedal to the floor but the car would not move. We had to drive in reverse back to our house. Luckily, it was close. Called Corporate, they have been zero help. Will not return our ... Read more
Incident date: May 19, 2025
The contact owns a 2022 GMC Terrain. The contact stated while driving approximately 5-10 MPH, the vehicle stopped independently, and the gear shifter failed to shift to neutral(N). A dealer was contacted. The vehicle was taken to the dealer where it diagnosed and determined that the fuel pump power control module needed to be replaced. The fuel pump power control module was replaced, and the vehic... Read more
Incident date: Sep 22, 2025
While driving one day, several warning messages appeared on the dashboard, but would then disappear. The next day, the car engine would not start and the vehicle dashboard would not turn on. The car was inoperable and had to be towed to a dealer service center. Dealer confirmed that the issue was caused by liquid entering the gateway control module. A safety fix had been applied before during a 90... Read more
Incident date: Oct 9, 2025
The contact owns a 2021 Ford Escape. The contact received notification of NHTSA Campaign Number: 25V467000 (Fuel System, Gasoline); however, the part for the recall repair was not available. The contact had received the recall notification in August; however, parts were still not available. In addition, the contact stated that a friend had the same model vehicle, and the vehicle was already repair... Read more
Incident date: Oct 15, 2025
The infotainment center on my 2024 VW Atlas Cross Sport went fully dead today. I reached out to VW and this is apparently a widespread issue. Along with the infotainment being dead, many of the safety systems are down, and without access to the screen I have no access to the backup camera. I am unable to adjust the climate control as well.
Incident date: May 8, 2024
My battery died while the vehicle was parked. I needed to physically move the vehicle but could not because the electronic button shifter would not allow me to put the transmission in Neutral. The only way to move it out of Park is a lengthy process requiring tools, engine component removals and a manual shifting of the linkage using a long wrench. My solution, was I had to leave the vehicle un... Read more
Incident date: May 8, 2024
My battery died while the vehicle was parked. I needed to physically move the vehicle but could not because the electronic button shifter would not allow me to put the transmission in Neutral. The only way to move it out of Park is a lengthy process requiring tools, engine component removals and a manual shifting of the linkage using a long wrench. My solution, was I had to leave the vehicle un... Read more
Incident date: May 8, 2024
I rented this vehicle from Alamo/Enterprise at Denver Airport on 9/7/2025, and that day, while enroute to Casper WY hit a large deer on I-24 N in Wyoming where the posted speed limit is 80 mph, which was exactly the speed I was travelling. The deer was struck by the drivers side front of vehicle, causing extensive damage , loss of headlight and many small parts and electronic sensors as there we... Read more
Crash
Incident date: Oct 12, 2025
I’ve had the 02 sensor, maf sensor and a system update and my check engine won’t clear I’ve been dealing with this for over 5 months now. A Chevy dealership has had my vehicle and never informed me of warranty or recall issues.my check engine is throwing random code relating to the 02 sensor, lean code and multiple components having communication issues. Check engine will be lit and then cl... Read more
Incident date: Oct 12, 2025
The vehicle has an issue with the radio the steering wheel controls do not work the touch screen does not work the buttons around the radio does not work there is also an issue with the transmission between 20 mph and 25 mph in extreme shutter happens that cuts off goes away there is no transmission light lit there is no check engine light lit I am completely at a loss to figuring out the repair I... Read more
Incident date: Oct 16, 2025
Engine was replaced but car kept sputtering only to find out the fuel injectors needing replacement
Incident date: Oct 16, 2025
Nothing has happened yet, but I want to make dure nothing does happen as a result of not taking care of this potential problem.
Incident date: Oct 6, 2025
mY TRUCK HAS TWO ISSUES . BACK UP CAMERA IS FAULTY AND THE DEALER REFUSED TO REPAIR. iT WAS GOING ON AND OFF AT TIMES WHICH IS A PROBLEM WHEN YOU ARE TRYING TO BACK UP AND NOT HAVE AN ACCIDENT. THE TRUCK BRAKE PEDAL GOT STUCK AND IT WAS CAUSING MY TRUCK TO REV UP AND DOWN I WAS ABLE TO GET IT HOME AND IT COST ME THOUSANDS TO FIX AT THE DEALER. RED MCCOMBS DEALERSHIP ON I 10 IN SA TEXAS IS WHERE I... Read more
Incident date: Oct 23, 2024
The contact owns a 2022 Chevrolet Equinox. The contact stated that the engine turned over but the vehicle to failed to start while attempting to drive the vehicle. After starting, the vehicle was difficult to turn off. The malfunction warning light was illuminated, and a message "Do Not Drive" was displayed. The contact associated the failure with NHTSA Campaign Number: 23V013000 (Fuel System, Gas... Read more
Incident date: Jul 16, 2017
The clock spring (steering roll connector) component has failed, confirmed by the resulting complete loss of the horn function. SAFETY HAZARD: The component failure has resulted in the loss of the electrical connection to the Driver's Airbag System, rendering the primary airbag inoperable. This creates an unreasonable, life-threatening risk in the event of a collision. The problem has been diagn... Read more
Incident date: Oct 16, 2025
When accelerating and braking, motor rocks forward and backwards. Rpms jump erratically when this happens and when sitting stationary at a light or stop sign. Which causes the entire vehicle to vibrate. Oddly enough, fuel injector cleaner seems to help with the vehicle shaking somewhat.
Incident date: Oct 1, 2024
We were driving the car after a faulty over the air update that forced the car to shut down while driving. My kids were in the car this created a very dangerous situation. We were able to “limp” it to a parking lot but it could have been more dangerous had we been on a freeway.
Incident date: Oct 1, 2025
On three occasions my car has initiated automatic emergency braking while I was driving across the same grated bridge deck (Montlake Bridge in Seattle). In each instance there was no potential for collision and my car slammed on brakes and jammed on my seatbelt with varying levels of discomfort and terror. This also created a safety risk because I could have been rear ended as there was so reason ... Read more
Incident date: Oct 1, 2025
On three occasions my car has initiated automatic emergency braking while I was driving across the same grated bridge deck (Montlake Bridge in Seattle). In each instance there was no potential for collision and my car slammed on brakes and jammed on my seatbelt with varying levels of discomfort and terror. This also created a safety risk because I could have been rear ended as there was so reason ... Read more
Incident date: Apr 30, 2025
MY 2016 F150 HAD A RECALL (22S11 IN MAR 11,2022 WHICH THEY REPLACED THE MASTER CYLINDER ON MY TRUCK. THIS WEEK 10/16/2025 I NOTICED MY BRAKES ARE FAILING AGAIN, THE PEDAL GOES ALLMOST TO THE FLOOR. I WILL HAVE TO HAVE THEM REPAIRED AGAIN. DON'T KNOW IF DEALER WILL REPAIR FREE OF CHARGE?
Incident date: Dec 2, 2024
Airbag suspension bags keep unable
Incident date: Sep 10, 2025
I am the owner of a 2013 Ford Explorer and have been experiencing repeated failures of the rear-view camera system. The camera often goes blank, displays distorted images, or intermittently cuts out when the vehicle is placed in revierse. I have reviewed the current recalls related to defective rear-view cameras on Ford vehicles, particularly those affecting model years 2015 and newer. While ... Read more