Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Nov 27, 2024
At around 100k miles, it has a crack, similar to the issue of other 2019 cherokees with recall 25E003000
Incident date: Jul 17, 2023
The glare on the windshield and side mirrors from the dashboard/vents is unsafe. When driving during the day, I’m unable to clearly see out of windshield and side mirrors, views heavily obstructed by the glare off the interior surfaces of my car. Tinting the windows hasn’t helped the situation at all. Driving with the windows down, helps with the wide mirrors but the windshield glare is so fuc... Read more
Incident date: Jul 17, 2023
The glare on the windshield and side mirrors from the dashboard/vents is unsafe. When driving during the day, I’m unable to clearly see out of windshield and side mirrors, views heavily obstructed by the glare off the interior surfaces of my car. Tinting the windows hasn’t helped the situation at all. Driving with the windows down, helps with the wide mirrors but the windshield glare is so fuc... Read more
Incident date: Jun 4, 2025
The contact owns a 2019 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE); however, the part to do the recall repair was not yet available. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer w... Read more
Incident date: Jun 21, 2025
My car began making a knocking noise and lost power. I was not expecting to be out of oil as I recently had my oil changed. This happened several times while traveling before I realized the engine was burning through oil. My solution has been temporary, frequently checking the oil level and adding oil after an estimated 500 miles. I do not take my vehicle on trips more than 30 minutes and recently... Read more
Incident date: Jun 21, 2025
The contact owns a 2018 Honda CR-V. The contact received notification of NHTSA Campaign Number: 23V858000 (FUEL SYSTEM, GASOLINE); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was parked in the driveway, the vehicle alarm sounded independently. In addition, the vehicle failed to start and was jumpstarted. The vehicle was taken back to t... Read more
Incident date: Nov 27, 2024
Engine failure and metal debris and timing belt slipped time. Loss of power and we parked it flashing engine light. Massey Hyundai said it’s not a recall but when I research there’s a lot of engine failure recalls so I’m not quite understanding what the situation is and we still owe money on the vehicle. They basically told us to junk it. This has been the worst situation I have ever went th... Read more
Incident date: Jan 1, 2019
The contact owns a 2018 Ford Escape. The contact stated that when the vehicle was started, there was white and bluish smoke coming from the exhaust pipe. The vehicle was taken to a dealer where it was diagnosed that there was coolant intrusion into the cylinder and that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was notified of the failure. The failure mil... Read more
Incident date: Jul 16, 2025
The electrical system periodically goes haywire - all warning lights come on and flash. It some cases, my car lost power and it was unsafe to drive. I was worried it would overheat. I have rebooted and sometimes it resets and sometimes it doesn't. it is extremely rough starting now. The electrical problem can start when i start the car and sometimes it happens while driving. with all warnings goi... Read more
Incident date: Nov 1, 2024
Rear backup camera stop working in the middle of reversing. It was supposed to be fixed with the latest update, but in continuous to happen..
Incident date: Nov 1, 2024
The contact owns a 2019 Ford F-250. The contact stated while driving down a mountain at 75 MPH, the vehicle lost motive power and the vehicle decelerated to 35 MPH unintendedly. The contact stated that the reduced engine speed and power warning lights were illuminated. The contact pulled over to the right side of the road while waiting for towing assistance. An independent mechanic was contacted. ... Read more
Incident date: Jul 7, 2025
Lifters are failing with 31,000 miles. There are thousands of these trucks with less than 30,000 miles on there second or third set of lifters. I took the truck to Allen Samuels Dodge in Aransas pass Texas for a loud rattling kept the truck several days couldn’t figure it out. I recorded a video of the banging inside the engine they kept the truck 5 days or so gave me a letter saying it’s ... Read more
Incident date: Jul 7, 2025
Issues since we got the car
Incident date: Jul 7, 2025
Issues since we got the car
Incident date: Jun 3, 2025
I am writing to report a serious and dangerous issue with my 2020 Ram 1500. The vehicle has been randomly shutting off while I am driving, often accompanied by a strange acceleration or revving sound just before the engine dies. This has occurred multiple times without warning, creating an extremely unsafe driving situation. The issue happens at random and cannot be easily reproduced on demand, w... Read more
Incident date: Jun 3, 2025
The contact owns a 2022 Nissan Rogue. The contact stated that the check engine warning light was illuminated on the instrument panel. The vehicle was taken to a dealer and the contact was informed that a diagnostic test was needed to determine the cause of the failure. The contact stated that the check engine warning light remained on the instrument panel, and the vehicle was jerking while driving... Read more
Incident date: Jun 3, 2025
The problem is with the cam phasers on the Ford Eco Boost 3.5 V6 Engine. Every morning when the vehicle has been sitting overnight and the engine is cool; the truck makes a loud rattle noise when starting. The rattle goes away within 2 seconds. There are tons of information online pertaining the cam phasers. Ford Motor company is very much aware of this problem on all 3.5 eco boost engines from 20... Read more
Incident date: Jul 16, 2025
The contact owns a 2019 Jaguar I-Pace. The contact received notification of NHTSA Campaign Number: 24V633000 (Electrical System), and the vehicle was taken to the dealer, where the battery energy control module software was updated as an interim repair. Additionally, the contact stated that the vehicle had become undrivable and was towed to the dealer, where it was diagnosed with gear box failure.... Read more
Incident date: Jul 16, 2025
Coolant leaking into engine destroying spark plugs and ignition coils and damaging the engine
Incident date: Jul 16, 2025
The first issue appeared when I came to a stop at a light. The auto start/stop feature malfunctioned and left my truck dead in the middle of a busy intersection and wouldn’t turn back on right away. Eventually it turned on and I was able to make it home safely. I thought this was a one time thing as the truck then appeared to be working fine after. But then it happened again after that where it ... Read more
Incident date: Jul 16, 2025
The contact owns a 2011 Kia Sedona. The contact stated while driving 60 MPH, the hood latch fractured, and the hood unexpectedly flew open and crashed into the front windshield. The contact stated that the hood was wrapped around the vehicle. There were no reported injuries. The driver was able to pull over safely. The contact called the local dealer, but the vehicle was not diagnosed or repaired.... Read more
Incident date: Jul 16, 2025
Engine had a tick, dealer said it was lifters. Dealer replaced lifters after having the truck for three weeks. Noise is back 2022 ram 6.7 with 17000 miles. This issue could cause engine failure at any speed and I use this truck to pull a large travel trailer. I’m concerned the noise is back and putting metal shavings into the engine will cause catastrophic engine failure at some point.
Incident date: Jun 23, 2025
The trailer license plate mounting is too low to accommodate a license plate. The tag must be mounted off to the side and so it does not have illumination. I was pulled over and given a warning by the police but there is no way to mount the tag without major changes to the trailer. This is on all production trailers from the factory. This results in tags missing from being torn off or low visi... Read more
Incident date: Jul 2, 2025
The engine seized up with 25,000 miles on it, on May 25th, 2025. I was not listed as under the engine recall, so they did a "Short Block" rebuild under warranty. I feel like this is insufficient and my vehicle should be under the recall for an entire new engine. My safety was put at risk because the vehicle shut down out of nowhere on a busy highway with narrow shoulders. I had to wait on the ... Read more
Incident date: Jul 2, 2025
I have disable their rear emergency breaking over 10 times. Every time I turn the vehicle off it turns back on automatically. I have a trailer mounted bike rack hooked up to my vehicle and every time I back up it slams on the breakes. I have take then steps to turn this off but it will not remain off. Having this turn back on automatically is a safety hazard in my opinion.
Incident date: Jul 14, 2025
While test driving a 2017 RAM 3500 6.7L Cummins diesel at Cherry Hill Dodge Chrysler Jeep Ram in Cherry Hill, New Jersey, both the check engine light and the regen warning light came on simultaneously. I returned to the dealership, looked up the regen warning, then retrieved my BlueDriver OBD2 scanner from my own vehicle. I scanned the truck on-site and ran live data. The scan confirmed the diese... Read more
Incident date: Jul 14, 2025
Vehicle was in for routine service, oil change and tire rotation. Per the published engine recall bulletin [Manufacturer Recall Number N252494000] the recall directs the technicians to check for a DTC and if not present to drain and replace filter and oil using 0-40W oil, to replace the oil filler cap with new oil specification labeling, and provide a corrected page for the owners operating manua... Read more
Incident date: Jul 14, 2025
The contact owns a 2014 Volkswagen Jetta. The contact stated while driving 45 MPH, the vehicle independently accelerated to 70 MPH. The contact immediately depressed the brake pedal; however, the vehicle failed to respond as needed. The contact pulled over onto the side of the road and the vehicle lost motive power. There was no warning light illuminated. The contact attempted to restart the vehic... Read more
Incident date: Jul 1, 2025
Mine was flickering the 115v cargo outlet and the radio was Turning on and off… blind monitoring system, Cap applying the brakes, automatically thinking something was in front or behind me
Incident date: Jul 1, 2025
The ABS light came on all of a sudden. The mechanic says the ABS module is bad. This seems to be a widespread problem as our Jeep has been out of commission for over a month now due to a replacement part lack of availability.
Incident date: Jul 1, 2025
I am writing to express my deep concern regarding the ongoing steering problems I have been experiencing with my 2018 Honda CR-V. This has made it difficult and even dangerous to operate the vehicle at highway speeds. Specifically, the steering wheel often becomes extremely hard to turn, creating a feeling that the power steering is not working as it should. Additionally, the steering wheel frequ... Read more
Incident date: Jul 3, 2025
While driving on the highway at 70 MPH, the truck experienced a harsh transmission shift followed by a sudden loss of acceleration and entered shutdown mode to protect the engine. The steering became stiff, all dashboard warning lights illuminated, and a message appeared on the driver display indicating a transmission issue and advising to drive with caution. The RPMs surged and the truck struggle... Read more
Incident date: Jul 15, 2025
On on my dashboard due to a faulty malfunction in my ABS module that can only be done at Honda dealership and has to be removed only by Honda and sent off for Honda to rebuild and then sent back for them only to replace Seems ridiculous to pay $3000 for this when it's all over the Internet that this is an issue this is a computer issue this is ridiculous that this isn't there is no recall for this... Read more
Incident date: Jul 13, 2025
After a dealer-installed software update on my 2024 Hyundai Sonata sel awd, the car began jerking during acceleration and shifting. This happens at low and moderate speeds and creates an unsafe hesitation, especially in traffic. This issue did not exist before the update. I believe the software update affected the transmission or engine control calibration. The dealership has not resolved the iss... Read more
Incident date: Jun 8, 2025
Ford knows about the problems with the dual clutch and they are refusing to fix them. I have been giving the run around om trying to get my car fixed. I am a disabled veteran and all I get is they can't help. I just found out about these cars have this problem and ford has know about his problem for years.. they need to fix this. They again to be held according selling bad products to the public... Read more
Incident date: Jun 8, 2025
I have a 2016 kia sedona. Engines on the vehicle have been known to be bad and I already had 1 engine replaced under their extended warranty that covers to 150000 miles after a blown head gasket. I got a new engine 11/2024 however car overheats & coolant leak everywhere&bust hoses. I was told to replace radiator and all cooling/heater hoses, but video show coolant bubbling car still overheating. R... Read more
1 injured
Incident date: Jul 15, 2025
The contact owns a 2006 Dodge Ram 1500. The contact stated that while driving at various speeds, the vehicle suddenly shut off. During the failure, the power steering and power braking system became inoperable. After restarting the vehicle, the vehicle operated normally. The vehicle was taken to the local dealer who replaced the spark plugs and ignition coils however, the failure persisted. The ma... Read more
Incident date: Jul 1, 2022
See attached document for complaint.
Incident date: Jul 2, 2025
Getting engine power reduced messsge in shop 4th time now in 3 weeks, 2 service bulletins, now they want to put new engine, found over 800 complaints about same issue on car complaint.com website and more on Reddit of same issue . Car wouldn’t go more than 5mph extremely traumatic on highway my son won’t get back in the car he is too scared.
Incident date: Jul 4, 2025
Volvo xc40 recharge back up camera views Front, Left and right side, rear Views don’t show any video view. Instead I get a black screen with 4 yellow circles with a camera in the center of the circle and a diagonal line through the circle…signifying an inoperative camera
Incident date: Jul 4, 2025
The contact owns a 2013 Dodge Ram 1500. The contact stated that while coasting to an idle stop at a red light, the Anti-lock Braking System (ABS) warning light illuminated. The vehicle was taken to the dealer, who diagnosed that the ABS module had failed. The dealer still had not received the part due to the part being on back order. After having the vehicle diagnosed while driving approximately 7... Read more
Crash
Incident date: Oct 15, 2023
The contact's husband owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was made aware of the issue and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of ti... Read more
Incident date: Jul 5, 2025
Check Engine Light came on at start. Drove a few miles. Stopped at a stop sign. Upon accelerating into a right hand turn, truck stopped, emergency brake engaged, lights came on the panel stating park assist is not availaible, disengage e-brake to start engine. After disengaging the emergency brake the engine started. Later same day stopped at red light. Stalled out again when accelerating when... Read more
Incident date: Jul 5, 2025
Turned car on and it said engine malfunction reduced power. Turned car back off and on again, and the same message appeared. I drove the car home and let it sit. Turned it on later and message was gone.
Incident date: Jul 5, 2025
The contact owns a 2017 Ford Escape. The contact stated while driving at an undisclosed speed, there was a knocking sound coming from the engine. In addition, the vehicle vibrated, and the transmission was shifting rough. The contact stated that the check engine warning light was illuminated. The vehicle was taken to the dealer and was diagnosed with coolant intrusion into the head gasket, causing... Read more
Incident date: Sep 15, 2023
The contact owns a 2019 Ford F-350. The contact stated that while reversing, the rearview camera failed to display a rearview image. The contact stated that the vehicle returned to normal functionality, but the failure became a regular occurrence. No warning lights were illuminated. The vehicle was not taken to the dealer or an independent mechanic. The vehicle was not repaired. After investigatin... Read more
Incident date: Jul 15, 2025
The contact owns a 2022 Volkswagen Atlas Cross Sport. The contact stated while driving from a complete stop at 10 MPH, the vehicle stalled and became inoperable. The contact was unable to pull over to the side of the road. The contact was able to restart the vehicle. Several unknown messages were displayed. The contact stated that the failure recurred 10 minutes later while driving in a parking lo... Read more
Incident date: Jul 4, 2025
Our daughter observed a significant puddle forming under her vehicle and noticed a strong smell of gasoline. She sent us a video, which clearly showed gasoline leaking from the driver-side rear area of the car. Due to the proximity of the fuel leak to the exhaust pipe, we had the car towed to a mechanic, as it was too dangerous to drive. The mechanic diagnosed the issue as a severely rusted-out f... Read more
Incident date: Jul 10, 2025
The front windows on my 2020 Ford Explorer have an intermittent issue. When auto rolling up the windows they will bounce back and automatically roll down 2/3 of the way. This has happened in rainstorms and at the car wash creating a driving hazard. The dealer hasn’t been able to fix the issue as the issue does not generate an error message. They tell me without an error message they can’t fix... Read more
Incident date: Jul 10, 2025
The contact owns a 2024 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The... Read more