Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Feb 12, 2025
My vehicle continues to consume oil. It consumes approximately 1 quart of oil every 1 thousand miles. As a Retired/Disabled Veteran this has become a safety concern for me and my family as I'm concerned this vehicle will leave us stranded.
Incident date: Feb 12, 2025
Poor acceleration from 0 to 40. Vehicle will start shuttering at a dead stop. The engine has shut off once with this issue. It happened around 4800 miles.
Incident date: Feb 12, 2025
Poor acceleration from 0 to 40. Vehicle will start shuttering at a dead stop. The engine has shut off once with this issue. It happened around 4800 miles.
Incident date: Jan 9, 2025
My name is [XXX] , I am a citizen of Ukraine, and I currently reside in [XXX] . I am the owner of a 2021 Jeep Wrangler 4xe (VIN: [XXX] ), purchased at a U.S. insurance auction in August 2024 and imported to Ukraine. In October 2024, Stellantis/Jeep announced Recall 95B due to a risk of high-voltage battery fire. I contacted Stellantis Global Support and their official representative in Ukraine (Pe... Read more
Incident date: Jan 9, 2025
•Date/Time: October 22, 5:11 PM •Location: Fulton, Texas •Symptoms: Shifter stuck down/stowed; would not un‑stow despite repeated attempts, power cycles, and multiple drivers •Frequency: First observed on the date/time above; persisted through multiple attempts •Component(s): Power Train (shifter/Gear Shift Module), Electrical System On October 22 at 5:11 PM in Fulton, TX, the console... Read more
Incident date: Oct 24, 2025
While towing my boat trailer the dash lights up with AEB, ESC, ABS lights as well as messages saying service needed for several other systems like cruise control and adaptive cruise control. This happened on a busy street while in motion causing a loss of all safety subsystems related to braking. The dealer diagnosed as a failed ABS/HCU and required replacement. My truck had 1350 miles at time of ... Read more
Incident date: Oct 20, 2025
My passenger got 2 degree burns to his right buttocks and seat is melted ...he is a paralyzed patient i took him to the er and the burn center i have pictures and documentation....my guess the seat got to hot melted and burned him this what doctors concluded the is very scary for a seat to burn the skin off your butt
1 injured
Incident date: Oct 20, 2025
Back up camera has distorted image & blank screen
Incident date: Oct 20, 2025
My vehicle has been at the dealership for over a month for an issue with the HVAC system. The technician and GM engineering support believe the problem is related to a faulty acuator, which requires the entire dash to be removed for repair. (See pictures) This is extremely concerning for a new vehicle with very low mileage. An HVAC acuator failure in a brand new car should not occur, and the repa... Read more
Incident date: Oct 2, 2023
My 2024 CR-V EX-L FWD has roughly 37,000 miles on it, and the tires have been rotated per Honda's built-in "Maintenance Minder". The inner shoulder of all four tires are worn to the extent that they need to be replaced. The rear suspension suffers from excessive negative camber; It is visually discernable upon approaching the vehicle from behind. I asked the service advisor at my local dealership... Read more
Incident date: Jan 15, 2025
I took my vehicle into my local ford dealership to get three active recalls remedied. Within 24 hours, my check engine light reappeared as well as "service engine soon" on my way into work. Upon leaving work, the dash lights were gone. They would come and go periodically. After about a week, it would pop up "service engine soon" and within ten minutes, regardless of speed, the RPMs would fly all t... Read more
Incident date: Dec 6, 2024
While driving the car- the front end started to shake and the check engine light came on. Took it to our local Ford dealership and the advised that it was a cylinder 2 misfire when they diagnosed. They advised that the engine block is porous and the coolant slowly leaks into the engine which is causing the misfire. Called Ford's customer assistance line and since the car is out of warranty- and... Read more
Incident date: Oct 20, 2025
The service 4-wheel drive light warning light came on. It is a PTU issue that Jeep has recalled 63K vehicles on in February. My jeep has been sitting in the shop since 9/8/2025 with no anticipated date of receiving a part. It is unsafe to drive the vehicle; therefore, I have been without a vehicle for almost 2 months. Jeep is aware of the issue and is doing nothing to correct the issue.
Incident date: Apr 4, 2025
Returning from a trip, several brake and skid related dashboard light illuminated. I pulled over and was able to stop the car and took it directly to the Toyota dealership after calling them. Brakes felt very spongy and stopping distance was increased. The dealer informed me that this was a known problem with my model but that I was not eligible for recall or extended warranty. I have also seen a ... Read more
Incident date: Apr 4, 2025
while driving the engine light came on within 10 minutes the car started jumping in place and then within 5 minutes completely would not go in any direction forward reverse or neutral and just revved the torque locked up the transmission quit completely did not even give me time to pull over and access the issue was 7 min from home when completely quit
Incident date: Oct 10, 2025
I was driving on Interstate I-40 when the closed sunroof spontaneously shattered. Nothing external or internal hit the sunroof. Due to the explosive noise, I was distracted and almost wrecked. Luckily, no one was injured, and no property was destroyed other than the shattered sunroof. This is an extremely unsafe issue and needs prompt attention to rectify before someone gets seriously hurt!
Incident date: Oct 10, 2025
Full self driving disengage with no warning and won’t start up again. Unsafe.
Incident date: Oct 10, 2025
Full self driving disengage with no warning and won’t start up again. Unsafe.
Incident date: Jul 29, 2025
My back window shattered when it wasn’t even touched by anything
Incident date: Jul 29, 2025
I was driving home in my 2024 Porsche Macan 4 EV, at about 65 miles per hour on a divided highway. I had my climate control set to 75 degrees on both the driver and passenger side of the vehicle. I believe that the air conditioning was set to off. I also had the drivers seat heated at the max setting. I was alone in my vehicle. It was the first time since I owned my Macan that I had set the h... Read more
Incident date: Jul 29, 2025
My 2022 Nissan Leaf is part of recall R25C8 involving a battery fire risk during DC fast charging. Nissan has advised not to use Level 3 charging, which prevents normal operation of the vehicle. The dealership refuses to provide a rental or loaner while I wait for the remedy. I am currently unable to use the vehicle safely for transportation. This recall has made the vehicle unusable and Nissan is... Read more
Incident date: Oct 31, 2023
The contact owns a 2015 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V270000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the back over prevention camera blacked out intermittently. The failure had becom... Read more
Incident date: Oct 24, 2025
The contact owns a 2019 Honda Passport. The contact stated that the warning lights on the instrument panel were illuminated and blinking. The lights had to be manually turned off. The message that the camera was obstructed was displayed. The maintenance past due, road departure litigation, ACC (Adaptive Cruise Control), and LKAS (Lane Keeping Assist System) were displayed. The contact stated that ... Read more
Incident date: Oct 27, 2025
The blind spot warning only shows the flashing light in the side mirror but does not make an audible warning sound.
Incident date: Oct 27, 2025
When applying brakes there is an audible chirping noise from the front driver side wheel well area. There is also a similar noise while driving (and not applying pressure to the brake pedal) when going over bumps/holes in the road. Concern initially reported to dealer in Spring of 2025, dealer confirmed hearing the noise under both situations listed. Dealer removed then greased and re-installed co... Read more
Incident date: Oct 25, 2025
The contact owns a 2009 Ford Escape. The contact stated that upon starting the vehicle, the power steering assist failed to operate as needed without warning. Due to the failure, the contact used excessive force to drive the vehicle back to the residence. Upon investigation, the contact discovered NHTSA Campaign Number: 14V284000 (Steering); and linked the failure to the recall. The contact notifi... Read more
Incident date: Oct 22, 2025
The contact owns a 2013 Dodge Durango. The contact was informed that the vehicle was serviced under NHTSA Campaign Number: 19V813000 (ELECTRICAL SYSTEM), but the failure persisted. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal, and the RPM fell to zero. In addition, the engine stalled. No warning l... Read more
Incident date: Mar 16, 2025
Headlight severe crazing/crackle and DLR module failure. Both Porsche NA and extended warranty fail to cover or take responsibility for this poorly mfr’d part that is dangerous as it limits visibility as well as others seeing you. I want Porsche NA to own up to this hazardous parts failure.
Incident date: Sep 28, 2025
Front Airbags deployed without collision. Vehicle shut off and called police. Driver got severe laceration on face from driver airbag projectile. Vehicle was brought to RAM dealer and they recommended replacing all airbag components including ORC. The ORC did not have stored collision data. Attempted to open case with RAM/stellantis but they closed the case without investigating. THIS IS THE SECON... Read more
1 injured
Incident date: Aug 16, 2025
The contact owns a 2023 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle experienced a loss of power, and the vehicle failed to accelerate. The check engine warning light was illuminated. The vehicle was taken to the dealer, who determined that the cylinder #6 port injector had failed. The dealer replaced cylinder #6 port injector, but the failure persisted. T... Read more
Incident date: Dec 22, 2023
My car is burning excessive amounts of oil with no leak
Incident date: Oct 27, 2025
The contact owns a 2021 Subaru Legacy. The contact stated that while driving at various speeds during colder weather, the heater failed to operate as intended. Additionally, the Eyesight system was inoperable. The check engine and other unknown warning lights were displayed. In addition, the contact stated that the engine failed to warm up as intended after being started, and the engine temperatur... Read more
Incident date: Aug 27, 2024
Vibrations/shaking when driving. Took vehicle to a mechanic and the entire transmission needs to be replaced. I researched online and this is a common issue for the 2018 model. There where several transmission related recalls but my vehicle was not included in any of the recalls.
Incident date: Oct 20, 2025
Front brake lever pulls down to handle bar before stopping. Brakes require (1) pump before operating in normal lever range.
Incident date: Oct 21, 2021
The braking system and driver assist feature (“Maneuver Braking Function”) on my 2024 Volkswagen Atlas have repeatedly malfunctioned. The vehicle displays the warning message “Maneuver Braking Function Currently Not Available,” accompanied by loud grinding and mechanical noises when braking. The issue began shortly after purchase and has persisted despite three separate service visits to V... Read more
Incident date: Oct 21, 2021
The braking system and driver assist feature (“Maneuver Braking Function”) on my 2024 Volkswagen Atlas have repeatedly malfunctioned. The vehicle displays the warning message “Maneuver Braking Function Currently Not Available,” accompanied by loud grinding and mechanical noises when braking. The issue began shortly after purchase and has persisted despite three separate service visits to V... Read more
Incident date: Oct 24, 2025
My vehicle is equipped with multiple safety systems offered by general motors. Since purchasing my vehicle new, I have had a persistent and recurring issue related to the vehicle safety system, which is resulted in numerous collision detection and advanced cruise control service is not functioning as designed, creating safety issues for both myself and potentially other motorist on the road. Addit... Read more
Incident date: Oct 27, 2025
The Skyline OS on the infotainment system frequently resets and goes entirely black during rides. This is a known software problem that Harley does not seem to be able to fix. It means that in the middle of a ride, you lose your speedometer and don’t know how fast you are going. The system takes several minutes to reset.
Incident date: Jan 5, 2022
My Kona has been stalling/hesitating when accelerating. It has been happening for a little over a year. It got very bad and the check engine light came on. I had it towed to Hyundai dealership and they said it was the fuel injectors so I paid to have those replaced, they said my warranty didn’t cover it. Replacing the fuel injectors made the car drivable but it was still stalling/hesitating but ... Read more
Incident date: Jan 5, 2022
I was stopped at a red light behind a line of cars. A toyota tundra going 45-60 mph rear ended me. This sent me into the car ahead of me and sandwiched me in between the two. It destroyed the front and back of my vehicle. The tundra's airbags went of, mine did not. Despite me taking most of the damage and force. The car is totaled.
Crash
Incident date: Oct 24, 2025
While driving down the road I start getting warning lights about lane assist, adaptive cruise control, power steering and so forth not working. The steering wheel jerks hard out of my hands and the brakes will automatically apply. I’ve tried talking to the dealership I bought it from and I never get a response. They told me that ford bought it back from the original owner cause it was a great ca... Read more
Incident date: Oct 24, 2025
While driving down the road I start getting warning lights about lane assist, adaptive cruise control, power steering and so forth not working. The steering wheel jerks hard out of my hands and the brakes will automatically apply. I’ve tried talking to the dealership I bought it from and I never get a response. They told me that ford bought it back from the original owner cause it was a great ca... Read more
Incident date: Oct 25, 2025
At a stoplight the FCW ( forward, collision), warning dash light went on and engaged the brakes, thankfully, no movement was taking place.I had to put the car in park and then drive to be able to resume.This indicates that it could have occurred at high speeds, potentially causing a collision
Incident date: Sep 4, 2025
This vehicle has experienced the exact issue of a Ford recall for other model year fiestas. The oil pump belt has experienced premature wear and failure, leading to a sudden loss of power. My local Ford dealer says that this vehicle should have been included in Ford recall #23S64 and that I should report this to NHTSA to document and hopefully expand the recall to all years that result in this iss... Read more
Incident date: Jun 15, 2025
2013 Model S VIN [XXX] : 'Voltage sense open detected' poses shutdown risk on May 2021 replacement battery. Tesla claims 4-year warranty vs. standard 8-year; local service redirects without resolution. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Oct 24, 2025
The contact's boyfriend owns a 2017 GMC Acadia. The contact stated that while driving at various speeds, the vehicle jerked abnormally while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure; however, the mechanic stated that the failure was related to the transmission. The... Read more
Incident date: Oct 24, 2025
The contact owns a 2021 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS). However, the part to do the recall repair was not yet available. The contact stated that the air bag sensor turned off and failed to function as intended. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for th... Read more
Incident date: Aug 19, 2025
This vehicle exhibits the same failure described in NHTSA Recall N232426400 — spontaneous unlatching after rain due to water intrusion into the exterior tailgate release switch. I’m requesting a goodwill replacement under GM bulletin # N232426400 as the failure mechanism and part are identical. It has caused brake failure and nearly killed me because of battery drain while driving. All America... Read more
Incident date: Aug 19, 2025
This vehicle exhibits the same failure described in NHTSA Recall N232426400 — spontaneous unlatching after rain due to water intrusion into the exterior tailgate release switch. I’m requesting a goodwill replacement under GM bulletin # N232426400 as the failure mechanism and part are identical. It has caused brake failure and nearly killed me because of battery drain while driving. All America... Read more
Incident date: Sep 10, 2025
Telematics module failure. Causes GPS to provide erroneous navigation prior to complete failure. Started as 1/2 mile, then grew to over 30 mile deviation from actual location. The module also takes out several safety and monitoring systems monitored by OnStar. All in-car communications are lost, which means driver has to revert to using a cell phone directly for basic functions proved through info... Read more