Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Jul 22, 2025
The contact owns a 2025 Hyundai Tucson. The contact stated while driving approximately 35 MPH, the instrument cluster went black; however, the radio was still playing. There were no warning lights illuminated. The contact stated that the failure was intermittent and occurred while driving at various speeds. The contact stated that occasionally the failure lasted for 20 minutes before the instrumen... Read more
Incident date: Jul 27, 2025
*When driving my 2016 Honda Civic LX at any speed you can feel the steering wheel stick then gets loose. This has been happening since 2018. I thought it was an Alignment issue, so i had an alignment completed, then another alignment completed in March 2025. However that was not the issue. *This is a SAFETY issue and puts me and others on the highway at risk, this is a safety issue every time i ... Read more
Incident date: Jun 9, 2025
Toyota advertises the vehicle MPG is between 19-22. I am only getting 12 mpg. My low gas fuel light comes on at 10 miles to empty. Engine makes a horrible noise after the vehicle has been driven for 10 to 20 minutes. It sounds like a rattling/old clunker vehicle sound. It sounds like the transmission or engine is going to blow up. Vehicle wobbles when driven over 75 miles per hour. It feels like... Read more
Incident date: Jul 28, 2025
Lincoln Aviators 2020-2024 using the Sync 3 Radio screen. Have a issue not switching to dimmed/night mode during night time driving. This is a major safety issue because when driving a night you have a super bright display inches from your eyes creating a blinding issue at night. This issue has been reported by many folks, a simple Google search will reveal this. Unless NHTSA steps if to doing... Read more
Incident date: Nov 11, 2024
The multipurpose camera that sits behind the windshield has completely failed, deactivating many automated safety features. The dealer quoted $2700.00 to replace.
Incident date: Jul 4, 2025
Transmission problems, when the truck would get to operating temperature the transmission would lurch when I would stop the truck. If I pulled up to a stop sign/light the transmission would lurch forward hard enough to make it feel like I got hit. If I didn't have my foot hard on the brake pedal it would move the truck far enough to hit another vehicle or pedestrian. After awhile the transmission ... Read more
Incident date: Jun 9, 2025
While turning into a driveway at low speed (approximately 5 mph), I attempted to brake, but the brakes did not respond properly. The vehicle began to bump and resist braking, and failed to stop when expected, causing me to hit a fence. This model is equipped with automatic braking and collision avoidance systems that should have activated, but they failed to engage. This was a concerning failure ... Read more
Crash
Incident date: Jul 26, 2025
RECALL CAME OUT 12/2024; CALLED LOCAL DEALERSHIP NIELLO VW OF SACRAMENTO CA IN JANUARY WAS TOLD PARTS WOULD BE AVAILABLE IN APRIL. CALLED IN APRIL WAS TOLD PARTS ARE NOW NOT AVAILABLE UNTIL SEPTEMBER AT THE EARLIEST AND NOW ITS SAYING THERE IS NOT EVEN A REMEDY AVAILABLE. AND THE POSSIBLE OUTCOME OF THE AIRBAG UNINTENTIONALLY GOING OFF IS SERIOUS INJURY OR DEATH TO DRIVER AND PASSENGERS. I DRIV... Read more
Incident date: Jul 28, 2025
Monday, July 21st, 2025. 4 pm …On the freeway, in the mountains, while I was driving at 75 mph, on the 2nd lane from the left on a 5 lane freeway, the car’s electrical system suddenly died, I lost all power, all acceleration, EVERYTHING shut down, and ELECTRICAL MALFUNCTION, LIMITED VEHICLE PERFORMANCE WARNING SIGN FLASHING and the steering wheel started shuddering and vibrating. I nearly had ... Read more
Incident date: Jul 28, 2025
The contact owns a 2017 Ford Explorer. The contact stated that while starting the vehicle, there was an abnormal sound coming from the engine. In addition, while driving at undisclosed speeds, there was an abnormal sound coming from the vehicle. The check engine warning light was illuminated. The contact stated that on a separate occasion, while driving 40 MPH, the vehicle failed to accelerate as ... Read more
Incident date: Jul 27, 2025
Engine light turning off and on. Engine overheating light on. Told by Ford dealership that I need engine replacement.
Incident date: Jul 7, 2025
It first started when the engine needed to be replaced, I spent thousands trying to get it repaired, soon after they fixed the engine everything started going wrong ( I truly think they put in a faulty or wrong engine @ Hyundai) the car was overheating, I would take it in they would say it’s one thing pay thousands and it wasn’t it, changed the coolant that goes into the cabin, there’s alway... Read more
Incident date: Jul 25, 2025
2017 Dodge Challenger 392. my radiator fan motor seized, causing the fan blades to explode sending plastic pieces into the radiator and other fuel lines. The fuel lines were my biggest concern because of fire. however, it did not. Next the repairs at a certified Dodge dealership cost me over $5,500. in damages to repair. This is a very known issue with Dodge SRT models. Furthermore, not even a ... Read more
Incident date: Jul 27, 2025
Headrest airbag went off randomly with no reason while driving. It broke when it went off and cannot be put back or reset.
Incident date: Jul 27, 2025
I am writing to file a formal safety complaint regarding my 2021 Jeep Renegade, which has been experiencing sudden, unprovoked automatic braking for almost a year. The issue began in Spring [Year], and over the past two months, it has become significantly more frequent. The vehicle brakes sharply on its own even when there are no obstacles, cars, or objects in front of us. This happens at normal ... Read more
Incident date: Jun 5, 2025
The turn signal was stuck blinking to the right even in the neutral position. The only way to make it stop was to click it into the left turn indicator. This rendered the lane blind spot inoperative.
Incident date: Jun 5, 2025
I have had to replace 2 batteries due to the tailgate opening and shutting randomly even when parked, and ruining my batteries. You recalled the 1500 HD's for the same issue... but yet not this model when it's clearly happening to 1000's. I'd appreciate it being fixed
Incident date: Jun 5, 2025
I have had to replace 2 batteries due to the tailgate opening and shutting randomly even when parked, and ruining my batteries. You recalled the 1500 HD's for the same issue... but yet not this model when it's clearly happening to 1000's. I'd appreciate it being fixed
Incident date: Jul 24, 2025
Multimedia Infotainment system spontaneously reboots causing loss of cameras andcollision avoidance features and requires the driver to re-enter log-in information such as PIN #'s. This is a known software fault that should likely be elevated to recall status.
Incident date: Jul 24, 2025
I have a 6.2 engine that had a number 4 cylinder failure due to a engine defect of the crankshaft. They have recalled the 6.2 motors on the 2021-2024 year models. The 2018 year models with the 6.2 engine should be recalled also bc they are having the same issue. Please help
Incident date: Jul 24, 2025
While driving at a low speed vehicle has shut down and VIC says shift into park to start once you shift the vehicle into park you can restart it . This has happened twice and no computer codes are stored.
Incident date: Jul 24, 2025
I have started experiencing issues with the MMI (infotainment system) system rebooting every few minutes. It was very sporadic at first, but now it is at the point where I frequently don't have time to get into the system before it starts the reboot cycle again. When this happens, the screen will go blank for several seconds. Then a message will show for several seconds saying that the system is... Read more
Incident date: Jul 24, 2025
I have started experiencing issues with the MMI (infotainment system) system rebooting every few minutes. It was very sporadic at first, but now it is at the point where I frequently don't have time to get into the system before it starts the reboot cycle again. When this happens, the screen will go blank for several seconds. Then a message will show for several seconds saying that the system is... Read more
Incident date: Jul 25, 2025
Constantly getting warnings that Auto emergecy braking, blind spot monitoring, and forward collision is disabled and needs service. It flashes on and off on the dash at inconsistent rates and appears to be bad wiring connections or faulty equipment. Been to dealer numerous times and still not fixed. I feel like these systems are going to fail me and could cause a potential safety concern.
Incident date: Jul 25, 2025
NHTSA Complaint: Campaign 25V274 Vehicle: 2024 GMC Yukon (VIN: [XXX], 33,293 miles) GM Case [XXX] Recall: N252494000 (NHTSA 25V274), issued April 24, 2025; related bulletins N252494001, N252494002, N252494003 Defect: Manufacturing defects in the 6.2L V8 (L87) engine’s connecting rod and/or crankshaft, risking engine failure and crashes. GM acknowledges 12 potentially related alleged crashes and ... Read more
Incident date: Jul 25, 2025
The contact owns a 2013 BMW X3. The contact stated that while operating the vehicle, there was smoke coming from under the hood of the vehicle, and there was oil leaking from the engine compartment. The vehicle was taken to the local dealer who diagnosed the vehicle and determined that the engine gasket was faulty and needed to be replaced. Additionally, the contact was informed that the subframe ... Read more
Incident date: Jul 25, 2025
While driving down highway 65 mph, abs system activated causing right rear brakes to activate causing vehicle to activate steering control making truck head towards on coming traffic before able to control vehicle to shoulder of roadway. Would like to know if, when, and who and where any previous recall work has been performed to this vehicle, bought at a dealership in Oklahoma with check engine ... Read more
Incident date: Jul 25, 2025
Sometimes my blind spot warning arrows will just blink while I'm driving and they won't let me know of the blind spot Also my windshield is leaking through the windshield when it rains it leaks the side of the roof part is not put on properly I can tell that it is not even on both sides
Incident date: Jul 25, 2025
Sometimes my blind spot warning arrows will just blink while I'm driving and they won't let me know of the blind spot Also my windshield is leaking through the windshield when it rains it leaks the side of the roof part is not put on properly I can tell that it is not even on both sides
Incident date: Jul 24, 2025
The vehicle was supposed to be fixed(recall 197) regarding the oil in the alternator issue. After it was fixed my wife was driving on [XXX] at rush hour in Atlanta GA. It slowly was losing power and she called me about it. I told her to get over to the right and take the next exit. It did stop on the exit ramp in the dark but no electric what so ever. The lights and flashers were inoperative. S... Read more
Incident date: May 1, 2024
The 2015 Mustang has been driven about 62,000 miles. The car has not been driven excessively in the 8 + years my wife and I have owned it. I recently heard a noise from the car. I brought the car to a local reputable repair shop. They determined, that there was a problem with the differential. They took the housing case off and found metal shreds in the case. They feel that a bearing failed caused... Read more
Incident date: May 1, 2024
The contact owns a 2017 Ford Edge. The contact stated while driving 35 MPH, the engine light illuminated. The contact stated that the failure was related to Technical Service Bulletin: 19-2208. The vehicle was taken to an independent mechanic who determined that the ignition coil and spark plug was not firing properly in cylinder #3. The vehicle was taken to an independent mechanic, and it was det... Read more
Incident date: Jun 22, 2022
From the first oil change forward, I have reported an intermittent electronic problem with the display screen. The screen would fail to activate. None of the functions of the push buttons below the screen which control the widgets’ on the screen would function. The air control for heater and defroster being the main safety issue.
Incident date: Jun 22, 2022
Without warning my car started not allowing me to go over 40 mph without a very violent jerking under the drivers side floor board. The jerk of the wheel would not allow the car to speed up. And then eventually upon driving my car immediately came to an abrupt stop and would not move forward any farther I was able to get it off to the side of the road of which at that point I was unable to get the... Read more
Incident date: Jun 22, 2022
Without warning my car started not allowing me to go over 40 mph without a very violent jerking under the drivers side floor board. The jerk of the wheel would not allow the car to speed up. And then eventually upon driving my car immediately came to an abrupt stop and would not move forward any farther I was able to get it off to the side of the road of which at that point I was unable to get the... Read more
Incident date: Jul 23, 2025
Vehicle Make/Model/Year: 2026 Tesla Model Y (Launch Series) Incident Date: [XXX] Incident Location: [XXX] System/Component Involved: Automated driving systems / Autopilot / Steering What Happened: While driving my new 2026 Tesla Model Y on Autopilot, the vehicle suddenly turned off the main road near [XXX] , and steered toward the curb. I immediately pressed the brake, but due to the vehicle... Read more
Incident date: Apr 24, 2025
Anti collision, cruise control, automatic braking system, and lane assist will abruptly stop working when used. Has caused multiple almost accidents when vehicle was slowing down. Vehicle has been inducted for repairs twice for this issue and same symptoms are occurring in less than 6 months
Incident date: Jul 3, 2025
The contact owns a 2013 Ford F-150. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly downshifted and stalled. There was no warning light illuminated. The vehicle was able to be restarted. The vehicle was taken to the dealer, where it was diagnosed that the transmission lead frame had failed and needed to be replaced. The vehicle was not repaired. The manufact... Read more
Incident date: Jul 3, 2025
The contact owns a 2017 Toyota Rav4. The contact received notification of NHTSA Campaign Number: 23V734000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that the dealer had exceeded a reasonable amount of time for the recall repair. The contact stated that while starting the vehicle, the battery power was drained, and the check engine warn... Read more
Incident date: Jul 23, 2025
The contact owns a 2014 Ford F-150. The contact stated while driving at an undisclosed speed and attempting to the slow down while approaching an intersection, the brake pedal depressed all the way to the floorboard. The contact was able to bring the vehicle to a complete stop by engaging the parking brake. The low brake fluid warning light was illuminated. The vehicle was towed to the dealer, who... Read more
Incident date: Jun 1, 2025
The contact owns a 2016 Chevrolet Silverado 1500. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power. The contact was able to pull to the shoulder of the roadway, where the vehicle failed to restart. The check engine warning light was illuminated. The vehicle was taken to an independent mechanic, who diagnosed a failure with the transmission... Read more
Incident date: Jul 24, 2024
1. NHTSA Safety Complaint Draft Vehicle Info: Make: Kia Model: Forte5 SX Year: 2016 VIN: [XXX] Engine: 1.6L GDI (G4FJ Nu engine) Issue: This vehicle uses the 1.6L GDI Nu engine (engine code G4FJ), which is the same engine involved in Kia’s engine defect recalls and class action settlements related to connecting rod bearing failure and engine seizure risks. However, Kia is refusing to provide ... Read more
Incident date: Dec 26, 2024
There was a battery safety recall (72B) letter sent to me for potential fire danger. On the letter, in bold, "a vehicle fire can result in increased risk of occupant injury and/or injury to persons outside the vehicle as well as property damage" 3/25 - 3/29 - 72B Recall work at Autonation Dealership completed Since the recall repair, my “service engine” light will intermittently turn on/off... Read more
Incident date: May 23, 2025
The contact owns a 2016 Buick Cascada. The contact stated that when his wife entered the vehicle, the rear passenger’s side window automatically rolled down when the vehicle was started. The contact was unable to confirm if any warning lights were illuminated. The contact stated that the failure was related to NHTSA Campaign Number: 16V844000 (Visibility). The local dealer was not contacted. The... Read more
Incident date: Jul 14, 2025
Hello, I dropped my car off at Audi and Dominion in San Antonio Texas on Thursday July 10th for a repair this was a recall for the fuel pump system in something in the mechatronic controls. They had my car until Saturday I was informed that the repairs were done under warranty. Then on Saturday July 19th as I began to drive the vehicle a alert for my transmission malfunction appeared on my dashboa... Read more
Incident date: Jul 14, 2025
Hello, I dropped my car off at Audi and Dominion in San Antonio Texas on Thursday July 10th for a repair this was a recall for the fuel pump system in something in the mechatronic controls. They had my car until Saturday I was informed that the repairs were done under warranty. Then on Saturday July 19th as I began to drive the vehicle a alert for my transmission malfunction appeared on my dashboa... Read more
Incident date: Jul 20, 2025
The contact owns a 2023 Chevrolet Colorado. The contact stated that several sensors were activated with contact being alerted to an issue with the Lane Keep Assist, and the vehicle veering out of the intended lane. The contact stated that while driving 45 MPH, the Forward Collision Avoidance: Automatic Emergency Braking activated unintendedly. The contact stated that the failure was self-corrected... Read more
Incident date: May 14, 2025
Today: The vehicle flashed the BRAKE warning light and suddenly decelerated/braked. There were no vehicles in front of the car for as far as the eye could see, it is a sunny day with dry conditions, and it was on an open highway that was flat, middle of the day, and the car was traveling 50 MPH. Fortunately, no vehicles were behind me. The BRAKE warning light has flashed on multiple occasions pri... Read more
Incident date: May 14, 2025
Today: The vehicle flashed the BRAKE warning light and suddenly decelerated/braked. There were no vehicles in front of the car for as far as the eye could see, it is a sunny day with dry conditions, and it was on an open highway that was flat, middle of the day, and the car was traveling 50 MPH. Fortunately, no vehicles were behind me. The BRAKE warning light has flashed on multiple occasions pri... Read more