Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Jul 29, 2025
There is a recall for the fuel injectors that is a serious issue and can cause the engine to catch fire but there is no fix and I am afraid to drive my car.
Incident date: Jul 31, 2025
The car issued no warning, lights or messages prior to the damage. My [XXX] son was driving and the car started shaking which really scared him as he’s a new driver. I would say the safety of him and other drivers on the road were definitely put in danger. The vehicle has been inspected by a Ford dealership. They stated it had a broken flex plate and short block. Broken Flexplate; Diagnostic ... Read more
Incident date: Jul 17, 2025
The contact owns a 2013 Ram 1500. The contact stated they received notification of NHTSA Campaign Numbers: 19V347000 (Latches/Locks/Linkages) and 17V821000 (Power Train); also the contact stated that the ABS warning light was blinking, and the engine light was illuminated However, the parts to do the recall repairs were not yet available. The local dealer was contacted and the dealer declined to s... Read more
Incident date: Jul 17, 2025
The contact owns a 2019 Ford F-250. The contact stated that while driving at speeds above 45 MPH, the vehicle experienced the "Death Wobble" after driving over a bump in the road. The vehicle was taken to the local dealer who replaced the front driver’s and passenger’s side shock absorbers and dampeners. The manufacturer was notified of the failure, but no assistance was offered. The failure m... Read more
Incident date: Jul 17, 2025
New 2025 GMC Acadia Denali vehicle with only 5,600 miles driven. When starting SUV I pressed start button and brake pedal. I felt the brake pedal pulse down. Once started, the dashboard lit up with warnings of Service ESC and Service Brake Assist. Quickly took to dealer, they ran diagnostic tests and revealed the Master Brake Cylinder is out. Dealer said I should Not drive it due to danger of brak... Read more
Incident date: Dec 10, 2024
The contact owns a 2018 Ford F-150. The contact stated that while driving at various speeds, the transmission shifted to neutral(N) unintendedly, and the vehicle lost motive power. The power train warning light was illuminated. No further information was available. Additionally, the contact stated that electronic system and lights failed to turn off. The contact confirmed that the VIN was not incl... Read more
Incident date: Jul 31, 2025
fuel injector cracked and started spraying fuel in engine compartment and onto hot motor.
Incident date: Jul 30, 2025
Had to have transmission rebuilt found metal shavings and was shifting bad and shuttering. Vehicle Has 63,000 miles and is well maintained. Vehicle was taken to GMC but said their transmission person was on vacation for 2 weeks. Also parts dept Said they had no transmissions in stock and were back ordered. Truck was taken to AAMco and transmission was rebuilt And torque converter replaced . This i... Read more
Incident date: Jul 1, 2025
When you accelerate & let off the gas pedal, the vehicle still accelerated for 2 seconds after you release the gas pedal. It is like there is a delay with drive by wire signal. This situation can cause rear end collisions & hard panic braking. Please recall this situation to prevent higher insurance cost & increased accidents!
Incident date: Feb 5, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The vehicle’s Collision Avoidance / Automatic Emergency Braking engaged on highway. The van is available for inspection at anytime. How was your safety or the safety of others put at risk? Yes Has the problem been reproduced or confirmed by a dealer or independent service center? The dealer... Read more
Incident date: Feb 5, 2025
Odometer Fraud. The contact purchased a 2007 Ford Expedition. The contact stated that upon taking the vehicle to an independent mechanic for servicing, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 17,000, and at the time the mechanic was servicing the vehicle, it was discovered that the mileage was 224,000.
Incident date: Feb 5, 2025
The contact owns a 2020 Ram 1500. The contact stated while driving 60 MPH, the message "Service High Pressure Fuel Pump" was displayed. The check engine warning light was illuminated, and the vehicle lost motive power. The contact was able to pull over to the right side of the roadway. The contact turned off and restarted the vehicle, and the vehicle operated as intended. The contact stated that t... Read more
Incident date: Nov 15, 2024
The contact owns a 2020 Ford F-350. The contact stated while driving approximately 45-50 MPH, the passenger's side rearview mirror turned inward unintendedly, which prevented the driver from seeing the roadway. The contact stated that the mirror failed to remain in the correct position, which required the front passenger's side seat occupant to manually hold the rearview mirror at the correct angl... Read more
Incident date: Nov 15, 2024
AEB light was on so we took it into the St. Augustine Nissan dealership. They told us the ABS actuator needed replaced and there are now more lights including the ABS on the dash after they were in the car. They said the part was on back order since February and that there were about 70 people ahead of us in line waiting for this part. Hearing that I decided to check for recalls and noticed there ... Read more
Incident date: Jan 7, 2024
intermittened starting problems, vechile wont start, clicks, then starts and power train light comes on. Waiting at a red light, press the gas and the car does not go, also when speeding up transmission slips.
Crash
Incident date: Nov 7, 2024
ABS control module malfunction. Replacement part not available from dealership or 3rd party supplier, with item on continuous backorder. ABS and Traction control lights permanently on whilst engine running. Potential safety concern across model nationwide?
Incident date: Nov 7, 2024
ABS control module malfunction. Replacement part not available from dealership or 3rd party supplier, with item on continuous backorder. ABS and Traction control lights permanently on whilst engine running. Potential safety concern across model nationwide?
Incident date: Jul 15, 2025
Check engine light keeps coming on got it looked at , certain parts replaced & it’s still on something to do with the air filter
Incident date: Apr 11, 2025
The contact owns a 2024 Ford Mustang Mach-E. The contact received notification of NHTSA Campaign Number: 25V404000 (Electrical System, Latches/Locks/Linkages); however, the part to do the recall repair was not yet available. The contact stated that after the vehicle was parked with the engine turned off, the front driver’s side door failed to open as intended. After several attempts with the key... Read more
Incident date: Jul 28, 2025
The contact owns a 2021 Kia Seltos. The contact stated that while driving at an undisclosed speed, the RPM fluctuated erratically before the vehicle inadvertently lost motive power. The contact was able to pull over to the shoulder of the roadway, where the vehicle was able to be restarted. After restarting the vehicle, the vehicle returned to normal functionality, but the failure became a regular... Read more
Incident date: Jul 25, 2025
The vehicle experienced sudden loss of engine power accompanied by the illumination of the EPC (Electronic Power Control) warning light. The exact cause is fuel injection, but the issue appears related to the know EVAP problem on this car model. The problem may still be reproducible. The vehicle stalled multiple times while driving on a state highway (steady low load) and when approaching traffic.... Read more
Incident date: Jul 25, 2025
The vehicle experienced sudden loss of engine power accompanied by the illumination of the EPC (Electronic Power Control) warning light. The exact cause is fuel injection, but the issue appears related to the know EVAP problem on this car model. The problem may still be reproducible. The vehicle stalled multiple times while driving on a state highway (steady low load) and when approaching traffic.... Read more
Incident date: Jul 21, 2025
The contact owns a 2015 Jeep Cherokee. The contact stated that while driving at various speeds and depressing the accelerator pedal, the Electronic Throttle Control warning light illuminated on several occasions. The vehicle was taken to the dealer to be diagnosed, but the cause of the failure could not be determined. The contact stated while driving approximately 35 MPH off an exit ramp, the acce... Read more
Incident date: Jul 28, 2025
Went to start the vehicle with the key fob and the vehicle would not start. Had it towed to ram dealership and was told that the RF hub module needed to be replaced due to being damaged from water at leaked in from the rear window. Upon researching online forums, this seems to be an ongoing problem for this making model because of where the module is located. If there is not already in the works,... Read more
Incident date: Jul 28, 2025
I am writing to report a serious issue with my 2025 Toyota Grand Highlander Hybrid (VIN: [XXX] ), purchased on [XXX] from Hillside Toyota . I have noticed water leaking from the top of the windshield, dripping onto the steering wheel and dashboard, particularly during rain or after a car wash. This issue began on [XXX] and I saw couple of times under these conditions, posing a potential safety haz... Read more
Incident date: Jul 28, 2025
The Rear License Plate Light bulb (right) was out and I went to have the bulb replaced. I was quoted over $1100 from the dealer, as the LED racetrack lighting was not properly sealed and is collecting water. The collection of water within the light compartment has caused corrosion within, and the wiring to disintegrate. This is a commonly known, yet not addressed safety issue by DODGE. My v... Read more
Incident date: Jul 16, 2024
My B-pillar trim flew off while I was driving down the road. We received a recall letter and got in contact with the Ford dealership where I live. They came out to asses the vehicle and said they would call me when they received the part to be replaced. I have been waiting at least a year for it to be fixed. I have called several times but they keep telling me the part is on back order and they wi... Read more
Incident date: Jul 16, 2024
The contact's mother owns a 2017 Ford Escape. The contact stated that while her mother was driving at an undisclosed speed and depressing the accelerator pedal, the vehicle failed to respond. The message "Engine Fault" was displayed. The vehicle was taken to the dealer, where it was diagnosed with coolant intrusion into the engine, and the dealer determined that the engine needed to be replaced.... Read more
Incident date: Jun 30, 2025
Breaks, engine and transmission as well as radio and screen (electrical).
Incident date: Jul 10, 2025
As I was driving my 2025 Traverse Z71, at 2180 miles, different lights popped up on the dashboard. I was backing out of my garage when it happened. Lights were ABS, BRAKE, Electronic Stability Control, and pre-collision warning light. Also notifications for Service Brake Assist and Service ESC also came on. The dealer had me drive it to their shop 25 miles away. After inspection, the Chevrolet ser... Read more
Incident date: Jul 10, 2025
As I was driving my 2025 Traverse Z71, at 2180 miles, different lights popped up on the dashboard. I was backing out of my garage when it happened. Lights were ABS, BRAKE, Electronic Stability Control, and pre-collision warning light. Also notifications for Service Brake Assist and Service ESC also came on. The dealer had me drive it to their shop 25 miles away. After inspection, the Chevrolet ser... Read more
Incident date: Jul 28, 2025
The motor mounts have been replaced twice in the last six years and per the dealer, This is normal which I find very hard to believe on a 2017 Mini Coop of convertible, with 90,000
Incident date: Jul 10, 2025
The contact owns a 2011 Ford Fiesta. The contact stated while driving at an undisclosed speed, the accelerator pedal was depressed but the vehicle failed to accelerate. The check engine warning light was illuminated. The vehicle was taken to the dealer, where the failure was not duplicated. Additionally, the contact received notification of Customer Satisfaction Program 14M02; however, the dealer ... Read more
Incident date: Jul 30, 2025
I was traveling on Stevenson expressway at 55 mph when the fuel pump relay overheated and melted, which burned up the REC (Rear Electrical Electrical Center /fusebox). When the fuse pump relay overheated it shut fuel down going to the fuel pump, which caused the engine to stall. When the engine stalled the car cut off, causing me to loose power steering. Because I was traveling in the middle la... Read more
Incident date: Jul 28, 2025
My 2024 Chevrolet Trailblazer has two main issues. First, there is a constant squealing noise when braking. I reported this twice to the dealer — the first time they said it was just sand inside the wheel. The noise continued. On the second visit, they told me it would cost over $100 to inspect the brakes because the wheel needed to be removed, which I couldn’t afford. This problem started be... Read more
Incident date: Jul 6, 2025
Power steering went out. There is an open recall for RAM 1500s that mine needs to be added to. I called in March after it happened. Recall Reference Number 11649049. Vehicle was inspected by auto mechanic on Beale Air Force Base and he identified that it should be part of the recall.
Incident date: Mar 1, 2025
My engine experienced coolant intrusion into cylinder #2, which caused misfiring and engine failure. This has been a known issue with this year model, but since I am just outside of the warranty mileage (69K) and my VIN doesn't have any recalls, I have been advised to purchase a replacement engine. I simply cannot afford to replace an engine in a car I am still paying a loan for. For this to be a ... Read more
Incident date: Mar 1, 2025
I bought the vehicle 14 days ago and everything was going well until black smoke started to come out of the exhaust and it started to smell burnt. I brought a mechanic to my house and he told me that the engine had already died
Incident date: Apr 15, 2025
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V236000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the brake pedal felt loose. A message regard the brake fluid level was displayed on the instrument panel. In addition, upon further ... Read more
Incident date: Jul 25, 2025
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V236000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at an undisclosed speed, the brake pedal felt loose. A message regard the brake fluid level was displayed on the instrument panel. In addition, upon further ... Read more
Incident date: Jul 29, 2025
The Anti-lock Brake System (ABS) control module on this vehicle has failed, causing the following: Complete loss of ABS braking Loss of traction control Inoperable speedometer Warning lights for ABS, brake, and traction systems
Incident date: Jul 29, 2025
Failure of transmission, leading to unsafe operation on roadway.
Incident date: Jul 29, 2025
The contact owns a 2019 Ford Expedition Max. The contact stated that after the wife started the vehicle and while the gear shifter was in the parked position, the front driver's side seatbelt pretensioner erroneously deployed. During the incident, the wife sustained a left shoulder abrasion, which required medical treatment. The vehicle was taken to the local dealer, but the cause of the failure w... Read more
1 injured
Incident date: Jan 1, 2024
The contact owns a 2017 Ford Escape. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, but the vehicle was not fully diagnosed or repaired. The dealer informed the contact that the engine had failed, and that the contact would be notified what part of the engine needed to be repaired, or if the engine nee... Read more
Incident date: Dec 4, 2024
The rear differential exploded while driving without warning. immediate lose of power while traveling 70mph, the explosion blew some hot parts of the differential off the road and started a brush fire.
Fire
Incident date: Mar 19, 2025
Check engine light came on and when filling up my gas tank, gas spit back out at me which has happened with the fuel tank i had in it last year and has since been replaced. Forward collision, EBS, traction control and forward safety sensor lights came on the next day and the car is running extremely rough. It was towed to a shop to see if it has to do with the fuel tank recall. Multiple people in ... Read more
Incident date: Mar 19, 2025
Check engine light came on and when filling up my gas tank, gas spit back out at me which has happened with the fuel tank i had in it last year and has since been replaced. Forward collision, EBS, traction control and forward safety sensor lights came on the next day and the car is running extremely rough. It was towed to a shop to see if it has to do with the fuel tank recall. Multiple people in ... Read more
Incident date: Nov 27, 2024
Electrical issue all dash lights came on and couldn’t shift into gear, had to replace my main computer as it was fried at 72,000 miles, also had to get the steering column replaced total of $6,000 fixes
Incident date: Mar 14, 2025
The contact owns a 2015 Infiniti QX80. The contact stated that on several occasions while driving approximately 20-25 MPH, the vehicle lost power, the engine revved abnormally, and the transmission failed to shift as intended. There were no warning lights illuminated. The vehicle was taken to a dealer; however, the cause of the failure was not duplicated. The manufacturer was not notified of the f... Read more
Incident date: May 1, 2025
Apparently my vehicle is experiencing the same fuel system and infotainment issues that others have been recalled for. As someone who has been diagnosed with car related PTSD; these issues have become very distressing to say the least. The infotainment system has shut off countless times while driving. I was traveling and missed my exit,I've also been abruptly been disconnected from important wor... Read more