Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Nov 6, 2025
Windshield is causing double vision at night with lights. I am see distortion at all times but seems to be greater at night. The further from the object the greater the double vision is. It goes away when I look out the windshield at the very top. The car is brand new with no damage and windows are clean.
Incident date: Nov 6, 2025
I'm reaching out because I've encountered a really concerning issue with my 2025 GMC Yukon AT4 Ultimate. There's a really loud popping noise randomly coming from the speakers that's honestly quite startling and dangerous while driving. Most recently, it scared me so much that I swerved off the road and nearly crashed. If you review online forums, you will find that this has been experienced by oth... Read more
Incident date: Oct 18, 2025
My car on the expressway wouldn't go over 40 and this was happening intermittently so my car was unsafe. No check engine light but it was just at the dealership for an oil change. Has. been an ongoing problem since I bought the car! Smells, gets hot!
Incident date: Feb 22, 2023
The contact owns a 2020 Ford Mustang. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had ... Read more
Incident date: Feb 22, 2023
The put in park shows after engine is turned off, have to restart and shift out of park and back to park. This could take several times to accomplish.
Incident date: Nov 3, 2025
I bought this vehicle brand new in 2021. I noticed at the beginning that when I accelerated that the car would delay in acceleration. This would happen sporadically. Now it is happening all the time and has almost caused me to get into several accidents because of the delay in acceleration. This is a major safety risk. I've had the car inspected at Kia Dealers and they just say yeah, we hear... Read more
Incident date: Oct 1, 2025
First the vehicle randomly lost all power and engine function, so was taken to the Hyundai service center. It was a safety issue as we had to coast to the margin in heavy traffic. Hyundai attempted a fix and returned it to us. It developed issues before we even got home. Now it is has been 6 months in the service center with continuously new issues. Every time they assure us it is fixed and we try... Read more
Incident date: Oct 24, 2025
First the vehicle randomly lost all power and engine function, so was taken to the Hyundai service center. It was a safety issue as we had to coast to the margin in heavy traffic. Hyundai attempted a fix and returned it to us. It developed issues before we even got home. Now it is has been 6 months in the service center with continuously new issues. Every time they assure us it is fixed and we try... Read more
Incident date: Nov 1, 2025
Today is 11/05/2025 incident happened yesterday evening 11/04/2025 The driver airbag in the steering wheel auto deployed when I started the car I went to step out from my car while it was warming up and barley turning the steering wheel the airbag exploded with my arm still on the wheel hitting and fracturing my ulna bone n causing a burn that was so instant n hot it burnt through my skin causing ... Read more
1 injured
Incident date: Nov 1, 2025
My car has about 61,000 miles and gas been properly maintained with routine oil changes and such. At around 60,000 miles the car started jerking up on the freeway when I was driving at 20mph due to traffic. The accelerator would also jump up from 1 to 2 quickly. The issue became worse and now there's problems with the car driving forward when I turn it on and select D. I press the gas and it takes... Read more
Incident date: Nov 1, 2025
While going 80mph on the highway at 2:00am on or around 10/6/2023, my power braking system went out without warning. I was able to get it off the road and to a shop where they told me it was the vacuum pump and cam shaft. Repair took a week. 7 months later on 5/31/2024, it went out again, luckily in town going 35mph, and involved the vacuum pump, cam shaft, and this time the oil pump as well. ... Read more
Incident date: Oct 5, 2025
Transmission has to be replaced due to transmission slipping and delayed shifting under heat and prolonged highway driving. This issue also causes SUDDEN hard shifting, hard breaking, shaking of the steering wheel, along with grinding of gears!! This is a safety issue to to no warning signs at all along with a sudden drop in speed and power!! While driving on the interstate or highway this sudden... Read more
Incident date: Nov 6, 2025
I was driving to work and when I turned into my job the steering wheel became hard. I parked my truck turned it off and turned it back on and all of my dashboard lights came on and didn’t go away. The truck would not go into any gear. Initially, we thought it was a battery problem so they changed out the battery all the lights turned off but my truck is still not going into any gears. I was told... Read more
Incident date: Nov 4, 2025
I have had multiple issues with this vehicle including • A failed sensor resulted in the loss of traction control, four-wheel drive, and ABS brakes, making the vehicle unsafe to operate. • A fuel sensor malfunction caused gasoline to backflow and spill during refueling. • On a separate occasion, the vehicle shut off completely while driving, leaving me without control of the vehicle. The... Read more
Incident date: Nov 3, 2025
The front splash guard on my vehicle detached twice under normal driving conditions due to a design flaw in the fasteners. The splash guard is secured with plastic push pins and a single screw, which are not strong enough to withstand common road conditions such as standing water or wind pressure. The first incident occurred when my wife drove through an unseen puddle during heavy rain, which imm... Read more
Incident date: Nov 2, 2025
I had the engine light come on and took it to the dealership. They quoted me over 8 thousand dollars to fix. I took it to a repair shop that works on luxury cars and they fixed it for less than 1000 dollars. I had to have the transducer fixed in the turbo in my engine and when they did that they found oil in the electrical harness. That was caused by the oil seperator. They told me that it was a... Read more
Incident date: Nov 2, 2025
Just asking for an investigation. Same engines in vehicle year 2023 gas only models have been recalled for safety because the engine locks up while driving causing a this safety issue. My model year is 2023 and is a hybrid but has not been added to the recall. The hybrid should be included in the recall as well since it is the exact same engine. This is a dangerous situation for me and my fami... Read more
Incident date: Nov 5, 2025
car often does not accelerate when hitting the gas. Was turning onto highway from a stop car did not accelerate causing other vehicle to swerve to avoid hitting me as my car would not move. Couple seconds later it moved
Incident date: Nov 5, 2025
I was driving down a 4 lane highway at 70mph with no landscaping, cars or trucks around me what so ever and my sunroof imploded on me. Luckily my sunshade was closed. The glass was domed outwards like pressure from inside the cabin pushed it out and shattered into tiny pieces. Hyundai is aware of this issue but is not willing to cover it under warranty. My vehicle isn't even 3 years old and ha... Read more
Incident date: Nov 5, 2025
10rd80 Transmission CDF drum failure. A known design defect on 2020 F150 that Ford should issue a recall on. Ford finally fixed the design issue in August 2022. My truck is out of warranty so I will be out over $6000 that I do not have to fix. Extreme financial problem as I do not have the money to fix and this is my only vehicle
Incident date: Oct 25, 2025
Parking brake would not disengage and the shop told me it was because water was in the floor pan behind the passenger seat and it’s causing shorts In the electrical system. The cause of the water was diagnosed as a leaking sunroof. This has caused me loss of vehicle, time and too much money!
Incident date: Oct 27, 2025
At just under 83,000 miles my transmission began to make a whining sound which increased upon acceleration. I immediately had mechanic check it, then took it to my dealership where they diagnosed the problem as defective ball bearings within the transmission. I have contacted Toyota Corporate office and reported the problem with a request for no charge replacement. It's been crickets for 2 weeks. ... Read more
Incident date: Oct 27, 2025
The contact owns a 2023 Toyota Tundra. The contact purchased the vehicle in January 2023 and had several mechanical and tire related failures with the vehicle. The contact stated that the vehicle was not handling normally. The contact stated that that the steering wheel was constantly turning to the right and needed to manually be returned to center to remain in the intended lane. The contact stat... Read more
Incident date: Jul 14, 2025
Blown 2.3 Ecoboost. At approx 4700 miles while driving got an engine light and severe misfire. Report from Ford technician says that part of a spark plug broke off in #4 cylinder and caused severe damage. Motor (long block) and turbo replaced under warranty and after 700 miles is running fine.
Incident date: Oct 30, 2025
warning lights for LKAS, ACC, lane mitigation, etc come on intermittently and then just disappear next time you start car. Tech advises numerous problems with camera
Incident date: Oct 15, 2025
The contact owns a 2023 Lexus ES 300. The contact stated that upon coasting into a parking space, the contact tapped the brake pedal; however, the vehicle independently accelerated. In an effort to avoid hitting the building, the contact steered the vehicle to the left, away from the building; as a result, the contact drove into some hedges. The contact's foot was on the brake pedal throughout the... Read more
Crash
Incident date: Oct 28, 2025
The contact owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (BACK OVER PREVENTION). However, the parts to do the recall repairs were not yet available. The contact stated that while driving at 35 MPH, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted and replaced the A-pillar trim. ... Read more
Incident date: Nov 5, 2025
After recall 20AE (Fuel Pump Control Module) was completed at Performance Volkswagen in Lyndhurst, NJ, my vehicle began shutting off while idling and displayed code P0087 – Fuel Rail/System Pressure Too Low. This issue began immediately after the recall was done. On one of the first nights after the repair, my car suddenly shut off around 4 a.m. while I was in New York City, leaving me completel... Read more
Incident date: Nov 5, 2025
Electronics- module went out @40,000 brand new car Drive train teal differential went out
Incident date: Nov 5, 2025
Electronics- module went out @40,000 brand new car Drive train teal differential went out
Incident date: Nov 5, 2025
During my ownership, the vehicle experienced multiple dangerous failures. It suddenly lost power while driving with my 2‑year‑old child onboard, and on another occasion the steering wheel locked for several seconds on the freeway. The car has had numerous recalls, and the dealer later confirmed an EV motor failure but offered no buyback. These defects created serious safety risks and caused si... Read more
Incident date: Nov 1, 2025
I have gotten a oil change over a month ago and my car is still running low on oil. Sometimes my car would shut off while I’m driving on the road with cars behind me. I have gotten my car oil topped off three different times since getting my oil change. It also makes a fan like noise as well. There’s no leak at all. It’s very bizarre.
RAM
PROMASTER 3500
(2023) - POWER TRAIN
Nov 4, 2025
Incident date: Oct 24, 2025
Vehicle suffering from Mazda TSB 05-005/23 Chirping noise from Transaxle on 3rd to 4th gear upshift. Vehicle diagnosed by dealership as needing new Transaxle on 17OCT25. Diagnosis stated issue started ~32k miles.
RAM
PROMASTER 3500
(2023) - STEERING
Nov 4, 2025
Incident date: Oct 24, 2025
Steering makes a clicking noise and will pull either direction while driving straight. I took it to the dealership and they want me to pay for the repair. They state that the problem is the steering coupler. To me this is a safety issue, they said my warranty is expired so they wont cover the cost. I am afraid to drive it. It is also making my tires wear to fast and they are new.
Incident date: Sep 14, 2025
Violent shaking when driving at high speeds and after hitting bumps or uneven streets
Incident date: Sep 14, 2025
Violent shaking when driving at high speeds and after hitting bumps or uneven streets
Incident date: Oct 22, 2025
Lifter tick issue on 2019 to 2024 ram 6.7 engines ....lifters failing casuing excessive wear on valve train known issue major costly repair
Incident date: Nov 3, 2025
SPONTANEOUS PANORAMIC SUNROOF EXPLOSION - SERIOUS SAFETY DEFECT On October 12, 2025, at approximately 10:00 PM, while my 2017 Hyundai Santa Fe Sport was being driven on Interstate 85 near Greenville, South Carolina, the panoramic sunroof spontaneously exploded without any external impact or warning. What Happened: - My son was traveling at highway speed in normal driving conditions and he said i... Read more
Incident date: Nov 3, 2025
on 10/9/2025 I pulled out of my driveway and less than 300 feet from my house I struck a deer. Weather was approx 50 degree and clear. There was no dew on my windows as I park my car in the garage. There was approximately $6200 worth of damage done to my vehicle and what concerned me the most was, the car never engaged the emergency stop. I mentioned this to the insurance company and they really h... Read more
Crash
Incident date: Sep 1, 2025
The contact's friend owns a 2016 Volkswagen Tiguan. The contact stated that while driving at various speeds, the power steering assist failed with several unknown warning lights illuminated. The vehicle was taken to a dealer and a diagnostic test was performed. The diagnostic test showed that the vehicle and determined that the steering rack, wheel speed sensors, and engine cooling fans needed to ... Read more
Incident date: Jan 1, 2025
On October 25th, 2025 my husband and I were driving home on the freeway. All of a sudden, without any warning notice or check engine light, my hybrid 2023 Jeep caught on fire as we were in it driving down the freeway. The fire started under the hood and under us. Flames were coming up the sides of the Jeep as we drove and were getting bigger then coming in the vents and under the hood. My husb... Read more
Fire
Incident date: Jan 1, 2025
On October 25th, 2025 my husband and I were driving home on the freeway. All of a sudden, without any warning notice or check engine light, my hybrid 2023 Jeep caught on fire as we were in it driving down the freeway. The fire started under the hood and under us. Flames were coming up the sides of the Jeep as we drove and were getting bigger then coming in the vents and under the hood. My husb... Read more
Fire
Incident date: Jan 1, 2025
My vehicle will not hold a charge. Since buying this car. I have been doing a lot of charging instead of driving. With normal charging, it takes approximately the whole day (24 hours) to have the vehicle charge over 80% and after that, the charge will not hold for a long time. This happens every time.
Incident date: Jan 1, 2024
My car has been shutting down or going into limp mode. It has happened 4 times now and has left me stranded. The second time it happened I was going highway speeds and car lost power causing me to almost get rearended trying to pull my car off road. The 3rd time it happened my car stahled while idling and I could not get it to start back up in the middle of traffic at intersection. I have had i... Read more
Incident date: Sep 2, 2023
I bought this 2023 Chevy Tahoe rst brand new from the dealer and about a few months of owning it I noticed that the truck was needing oil before the next oil change. It’s as if it was consuming itself. This continues for month until last week when the truck died on me. I was able to jump start and everything worked fine for a day. The next day things got worse. I was on the highway and truck sta... Read more
Incident date: Oct 1, 2025
Certified pre-owned 2021 Tesla Model S delivered on October 21, 2025 with worn Michelin Pilot Sport 4S summer tires (255/35ZR21 front, 295/30ZR21 rear). Tread depth measured approximately 2/32" on the outer tread shoulders of all four tires, below Tesla’s published 5/32" delivery standard. Within the first week of ownership, the vehicle hydroplaned multiple times in wet conditions at normal spee... Read more
Incident date: Nov 1, 2025
Infotainment screen stuck on "Experience Drive Connect" screen which disables all the safety devices on the vehiucle. OEM needs to update the software to remove this screen. Screen is tied to Toyota subscription service. I believe all new Toyota products would have this vulnerability.
Incident date: Sep 1, 2025
I was just at the dealer mechanic for an oil change and asked about a slight pull to one side when stopping. after doing the oil change he cam back with a list of things the most significant of which was a that the front sub-frame was rotted out, as well as the rear bumper metal under the plastic cover. They gave me an estimate for the repairs exceeding $7000. Then I came home an researched this ... Read more
Incident date: Oct 10, 2025
1.We were driving down a 4-lane divided road and the car abruptly and rapidly slow down at a cross road causing the car behind me to hit their brakes just barely avoiding a collision. There was no reason for this, there wasn’t a stop sign or signal just, a cross road. 2.Audi setup my wife’s phone so that she could use her phone and leave the key at home, guess what? The app(?) stopped working... Read more
Incident date: Oct 10, 2025
My vehicle just reached 101,000 miles and is having engine problems, vehicle will not accelerate past 40mph which is really unsafe, I saw a article that this was a common issue on the 2017 model.