Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Jun 26, 2025
The contact owns a 2019 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that he contacted several unknown local dealers for a year and eight months, and it was confirmed that the recall parts were not available. The contact stated that the manufact... Read more
Incident date: Mar 17, 2025
As I was driving in the highway the car began to loose power... it began to slip, it speeds up then goes down etc, once I slowed down but before coming to a complete stop the car shut down while I was exiting the highway. We could have been hit from behind if it wasn't that i had already been slowing down because the car didn't feel right. It has happened more than once, the slippage of power is... Read more
Incident date: Aug 5, 2025
The contact owns a 2017 Ford Explorer. The contact stated that while driving at an undisclosed speed, the passenger's side A-pillar trim detached and flew off the vehicle. The contact stated that additional trim pieces had detached and flown off the vehicle. The dealer was made aware of the failure, and a mobile appointment was scheduled. The contact was informed that parts were not yet available.... Read more
Incident date: Jul 29, 2025
Failed component - LCD display which controls all functions of this vehicle. Safety - The vehicle is unusable when this module fails. No speedometer, no temp gauge, no vehicle information, vehicle will not start without this module. This is known problem reported across the internet and to the OEM. Reproduced problem - Yes, verified by dealer, verified by OEM Vehicle Inspection - Yes, by deal... Read more
Incident date: Aug 5, 2025
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign numbers: 24V031000 (Structure) and 25V347000 (Structure); however, parts to do the recall repairs were not yet available. The contact stated that while driving at various speeds, the driver's side A-pillar trim detached from the vehicle. The local dealer was contacted; however, the vehicle was not diagnosed... Read more
Incident date: Aug 5, 2025
The contact owns a 2021 Honda CR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a ... Read more
Incident date: Jan 20, 2025
Auto Emergency Braking. It is available for inspection. Dealer has verified multiple instances of error codes from this issue. Dealer claims they cannot replicate it, but this has happened numerous 50+ times and occurs before and after vehicle is taken in for service for this issue. Vehicle has been inspected by manufacturer. Warning lamps appear, error message displayed saying "service require... Read more
Incident date: Jan 20, 2025
The contact owns a 2001 BMW 330I. The contact stated that while attempting to drive into the driveway, the contact attempted to depress the brake pedal however, the accelerator was inadvertently depressed. The engine revved up while depressing the brake pedal. There was no warning light illuminated. The contact shifted into park to stop the vehicle and then engaged the parking brake after stopping... Read more
Incident date: Jan 20, 2025
The contact owns a 2019 Infiniti QX50. The contact stated that while driving at an undisclosed speed and depressing the accelerator pedal, there was a beeping sound, and the vehicle stopped independently. A dealer was contacted. The vehicle was taken to the dealer to be diagnosed; however, the diagnostic result was unknown. The vehicle was not repaired. The manufacturer was not notified of the fai... Read more
Incident date: Mar 17, 2023
Vehicle stalled out on major highway in 2023, 2024 and 2025. In 2023 and 2024 had vehicle towed to dealership and they could not recreate issue. Then in July 2025 vehicle stalled out and would not start again in major highway and towed again to dealership and they said it was fuel pump issue. This is what should have been detected in 2023 and 2024. I can’t trust the dealer they they will actuall... Read more
Incident date: Jun 5, 2022
While driving, engine will go to an idle, with no throttle response.
Incident date: Jul 26, 2025
While driving the automatic brake assist failure light came on. I was unable to stop at a very busy intersection and was forced into traffic even though I had a red light. The parking brake, engine light, and light came on.
Incident date: Jul 17, 2025
Unresponsive and delayed acceleration when pressing the accelerator at highway speed. There is no reaction once the accelerator is pressed, engine does not increase rpm and no increase in speed for 1-2 seconds. This lag in any acceleration has caused multiple dangerous situations and needs to be investigated.
Incident date: Jul 16, 2025
On [XXX], our 2018 Chevy Volt experienced a critical BECM (Battery Energy Control Module) failure while being driven by our [XXX] daughter. The failure caused the vehicle to enter limp mode, resulting in a severe loss of power and the inability to shift properly. Most alarmingly, the brakes failed to function correctly—despite being fully engaged, the car continued to move forward at a red ligh... Read more
Incident date: Jul 29, 2025
The C-Pillar garnish fell off both sides of my rear view a while ago.
Incident date: Jul 29, 2025
Dealer says that Power Steering control unit/steering rack needs to be changed. Looks like same recall was there(17V-595) but my vin number is not in Mercedes system to be fixed. Happens when park. Steering was not working, van needs to be towed. Can you check if that should be part of recall?
Incident date: Jul 30, 2025
The contact owns a 2017 Ford Escape. The contact stated that while driving at various speeds on several occasions, there was white smoke coming from the exhaust pipe, and the check engine warning light was illuminated. The vehicle was steered to the side of the road and was inspected. The contact continued driving, but the vehicle shuddered and lost motive power. The vehicle was taken to an indepe... Read more
Incident date: Jul 30, 2025
The contact owns a 2025 Subaru Crosstrek. The contact stated that while stopped at a gas station, the gas lid failed to open unless the vehicle was unlocked. The contact stated that the vehicle could not be refueled unless it was unlocked, which the contact considered to be a safety concern. The vehicle was taken to an unknown dealer but was not diagnosed or repaired. The contact was provided wit... Read more
Incident date: Aug 2, 2025
The HPFP that has an unfixed recall on it went out and caused the engine to grenade itself
Incident date: Aug 2, 2025
The contact owns a 2019 Ford Ranger. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. There was an abnormal sound coming from the vehicle. The contact stated that the check engine and the service warning lights then became illuminated. The vehicle was driven to a nearby Ford dealer. The vehicl... Read more
Incident date: Aug 2, 2025
The contact owns a 2013 Ford F-150. The contact stated while driving 10 MPH, the speedometer went to 0 MPH, and the transmission failed to shift out of 1st gear. The contact shifted into neutral and shifted back to drive; however, the transmission still failed to upshift into second gear. The check engine warning light and the service vehicle soon warning light was illuminated. The vehicle was tak... Read more
Incident date: Nov 13, 2024
Have contacted 2 different Ford dealers starting from November 2024, when I bought the truck, to get this recall repaired. Dealers tell me they'll order the parts and get back to me, but never call me back. When I call them they tell me there's nothing they can do. This recall was issued in August of 2023. I've recieved 4 different recall letters since November of 2024 for different probmems rela... Read more
Incident date: Jul 28, 2025
Hi I just drive my car for about an 1hr and start losing power and a white smoke coming out the muffle I think the head gasket bad.
Incident date: Jul 28, 2025
Hi I just drive my car for about an 1hr and start losing power and a white smoke coming out the muffle I think the head gasket bad.
Incident date: Jan 1, 2025
We have three Acura vehicles at home and this is the newest one - 2025 TLX A-Spec. The vehicle is only a few months old and already suffered two INFORTAINMENT Screen failures. This is the primary screen on the dash that shows navigation and other information. The screen goes dark completely due to either an electronics/hardware issue or a software issue. This could be a safety issue if the drive... Read more
Incident date: Jun 2, 2024
car turned off at light all lights work and turns on engine won’t roll over the battery and alternator and starter are all good
Incident date: Mar 31, 2025
My 2013 Jeep Wrangler Rubicon, has a non-functional horn and steering wheel controls, including cruise control and audio buttons, which stopped working in. I suspect a faulty clockspring, as these symptoms match issues in prior Jeep Wrangler recalls for 2007-2012 models (NHTSA campaign 11V528000), where clockspring failures also disabled horns and risked airbag malfunctions. My vehicle shows. This... Read more
Incident date: Jul 23, 2025
I am writing to formally request a recall for my 2016 Nissan Altima due to a known issue with the Continuously Variable Transmission (CVT). Recently, my vehicle has exhibited concerning symptoms, including an inability to exceed 20 mph while hitting 3 RPM, and significant hesitation when accelerating, followed by abrupt lunging. Notably, these issues occurred without any prior warning lamps or ind... Read more
Incident date: Aug 2, 2025
on [XXX] around 5 PM, when driving below 30 miles per hour within a residential community, automatic braking was activated without any obstruction in front of the vehicle, leading to sudden decrease in speed. Vehicle is in Baton Rouge, LA and all service/maintenance were done according to recommended schedule by Honda at the authorized dealership where the vehicle was purchased. Through online sea... Read more
Incident date: Jul 30, 2025
The truck lost power steering due to the soldering on the star connecting being messed up. The truck also had 4x4 not available,as well as no brake assist in reverse due to the communication issue. The dealership had to replace the star connector due to soldering issue.
Incident date: Jul 30, 2025
On our 2022 American Coach Dream 45A the one of two v-ride suspension bolt failed. There was no warning we had a problem. Upon inspection the second bolt was missing all together. The bolt snapped. The RV could no longer be safely drivable as the suspension would not work properly until both bolts were installed. The bolt was confirmed by a ntts repair man to be faulty possibly torqued incorrectly... Read more
Incident date: Jul 30, 2025
On our 2022 American Coach Dream 45A the one of two v-ride suspension bolt failed. There was no warning we had a problem. Upon inspection the second bolt was missing all together. The bolt snapped. The RV could no longer be safely drivable as the suspension would not work properly until both bolts were installed. The bolt was confirmed by a ntts repair man to be faulty possibly torqued incorrectly... Read more
Incident date: Jul 9, 2025
Defect Summary: Since 2024, my 2022 Mercedes-Benz GLC300 has had a persistent, abnormal engine noise consistent with the sound of a 4-cylinder diesel engine, despite being gasoline-powered. The noise occurs both while idling and in motion. On several occasions, the coolant warning light illuminated while the noise persisted. The defect has worsened over time, becoming louder and more frequent. Ev... Read more
Incident date: Jul 16, 2025
I have a 2021 audi a4 that is also being affected by the instrument cluster failure/recall. My model , a4 was not included but I am experiencing the same failure and this was reported to the dealership. An online search will show just how many people have issues with the instrument cluster. The instrument cluster screen just went out while driving. I have to monitor my functions via the app on my ... Read more
Incident date: Jul 30, 2025
The contact owns a 2021 GMC Sierra 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light was illuminated. The vehicle was ta... Read more
Incident date: Jul 4, 2025
We were receiving a message stating steering reduction. Turns out the thermostat sticks open and the electronic control module reset was a temporary fix. We had the thermostat replaced and the issue hasn’t happened again. Steering issues should be a safety issue and be considered for recall. Your thoughts please.
Incident date: Jul 17, 2025
on 7/27/25 while driving on a residential street the car behaved extremely erratically and was attempting engage the brakes resulting in an uncontrollable driving condition. Brakes were engaging automatically and dashboard showed fault messages including "Antilock brake fault" and "pre-collision assist not available." Contacted Lincoln customer support and they arranged for a tow to the dealers... Read more
Incident date: Nov 30, 2024
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that while driving 70 MPH, the vehicle lost motive power. The message "4x4 Malfunction" was displayed. The vehicle was towed to the dealer, where it was diagnosed that the power transfer unit ... Read more
Incident date: Nov 30, 2024
Upon starting the vehicle a number of warning lights illuminated including the battery light. Upon viewing the battery compartment the plastic enclosure surrounding the battery had a few inches of water inside. I do have videos showing the water inside the compartment and also video of water being vacuumed out of the compartment. We did some research and found that this exact same issue sparked a... Read more
Incident date: Jul 25, 2025
When i accelerate, the car jerks back and forth and stalls. ford has said the car was throwing codes but the TECH didnt feel the issue so they sent me on my way.... well fast forward to today, i am informed my car has thrown codes 4 times in the past few days and this morning i was scared to drive my car it was bad... and i have a [XXX] daughter. Our safety is my top priority and it doesnt seem t... Read more
Incident date: Jul 25, 2025
When i accelerate, the car jerks back and forth and stalls. ford has said the car was throwing codes but the TECH didnt feel the issue so they sent me on my way.... well fast forward to today, i am informed my car has thrown codes 4 times in the past few days and this morning i was scared to drive my car it was bad... and i have a [XXX] daughter. Our safety is my top priority and it doesnt seem t... Read more
Incident date: Jun 26, 2025
The contact owns a 2012 Nissan Sentra. The contact stated that while driving 35 MPH and depressing the accelerator pedal, the vehicle hesitated to respond. The check engine warning light was illuminated. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 160,504.
Incident date: Jul 5, 2025
The contact owned a 2022 Infinity QX55. The contact stated that while starting the vehicle in the garage, the contact noticed white smoke coming out of the exhaust pipes. The contact stated that while driving 40 MPH, the white smoke increased significantly. There was no warning light illuminated. The contact returned to the residence. The contact stated that while driving to the dealer, the vehicl... Read more
Incident date: Aug 1, 2025
I’m reporting a serious safety issue with my 2014 Lexus CT200h involving the brake booster and ABS pump/accumulator system. This issue is well-documented across Lexus CT200h and Toyota Prius V models, which use the same components. Lexus quietly issued a Customer Support Program (CSP) for the affected part but never notified me. I contacted Lexus and was told they “didn’t have to” notify a... Read more
Incident date: Jul 19, 2025
The contact owns a 2016 BMW 228I. The contact stated that upon starting the vehicle, the vehicle jerked back and forth and choked. There were no warning lights illuminated. The contact received notification of NHTSA Campaign Number: 24V608000 (Engine and Engine Cooling, Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact ... Read more
Incident date: Jul 29, 2025
The contact owned a 1994 Ford Bronco. The contact stated that while the vehicle was parked on the street, the vehicle caught on fire. A neighbor who was sitting inside his own vehicle parked across the street from where the contact's vehicle was parked, noticed flames coming from under the hood on the driver's side of the vehicle. The neighbor called the Fire Department and then notified the conta... Read more
Fire
Incident date: Jul 29, 2025
The Antilock Braking System module has failed, rendering the ABS system inoperative as well as prohibiting cruise control. The Sulphur Springs Ram Dealership has been very nice, but are telling me that the replacement module is unavailable and has no estimate time of arrival????
Incident date: Jul 29, 2025
My truck is/has been experiencing engine power issues on occasions when its hot. There are no engine light warnings. I believe issues is the fuel pump and there is a recall about this exact issue. I spoke to dealership and they said they have no remedy. I chatted with a Ford company customer service associate and he would not help either despite this is a major safety issue. We are afraid to drive... Read more
Incident date: Jul 29, 2025
The contact owns a 2018 Ford Fusion. The contact stated that while driving out of the driveway at 5 MPH, the engine light illuminated. The contact stated that the vehicle was difficult to start. The contact stated that the failure was like Customer Satisfaction Program: 21N12. The vehicle was taken to the local dealer for an oil change, and unknown engine repairs were completed. The vehicle was re... Read more
Incident date: Jul 28, 2025
Passenger side rear coil spring broken, shocks leaking. Confirmed by dealer. No warning lamps, messages. Potential safety risks include: Suspension compromise with the balance and alignment of the vehicle. There is a risk of loss of control especially with emergency maneuvers or sharp turns. This leads to poor vehicle control, increase risk of roll of vehicle and braking control. Can cause un... Read more