Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Oct 15, 2025
I had a passenger seat belt light on and took it to Jim Coleman Infiniti in Bethesda,MD. They then were going to charge me a diagnostic fee to fix it, but instead proceeded to perform a zero point seat reset and got the error code B00A0 and then the passenger air bag light came on. They subsequently said that the vehicle was not covered under any recall or warranty and said that the seat needed t... Read more
Incident date: Oct 15, 2025
I had a passenger seat belt light on and took it to Jim Coleman Infiniti in Bethesda,MD. They then were going to charge me a diagnostic fee to fix it, but instead proceeded to perform a zero point seat reset and got the error code B00A0 and then the passenger air bag light came on. They subsequently said that the vehicle was not covered under any recall or warranty and said that the seat needed t... Read more
Incident date: Nov 10, 2025
The transmission failed to go in gear. The transmission was replaced and fixed by the dealership.
Incident date: Jul 4, 2025
I am reporting a serious coolant system defect on my 2023 Hyundai Sonata Hybrid with about 13,500 miles. The vehicle develops an internal coolant leak while driving. Coolant burns off and white steam/smoke comes out of the exhaust, especially during acceleration. When this happens, the coolant level drops quickly, the interior heater stops working, and the car soon displays an engine overheating w... Read more
Incident date: Jul 4, 2025
The rear window glass suddenly broke with a huge sound. The glass brokes to pieces completely. No warning light was activated. It happened 10 minutes ago. I haven't reported to my insurance or dealer. I used defrost function. Before this accident happened, I smelled a burning flavor a little. Also, the range dropped almost 10 miles over a 2 mile distance. I am not sure if those phenomena relate or... Read more
Incident date: Jul 4, 2025
2019-2021 Ford Edge & Lincoln Nautilus equipped with the 8F35 transmission for defective failures. Ford issued TSB 21-2389, but it does not resolve the issue.
Incident date: Nov 17, 2025
The contact owns a 2021 Chevrolet Equinox. The contact stated that while driving at an undisclosed speed, the engine seized. The contact stated that while attempting to restart the vehicle, the vehicle restarted. The vehicle was driven approximately 500 feet and was parked. In addition, the check engine warning light was illuminated. The contact turned off the vehicle. The contact stated that whil... Read more
Incident date: Nov 19, 2025
When arriving at the high school parking lot to pick our grandson up from band practice, we experienced Sudden Unintended Acceleration of our vehicle as we attempted to pull into a parking spot. This resulted in a collision with another vehicle that had backed into the parking space in front of us. That driver was inside her vehicle and claimed injuries. As you can imagine we were pulling into the... Read more
Crash
1 injured
Incident date: Nov 18, 2025
At least 6 times now my gas guage has plummeted from 60+ miles to 6 then 2 and none in less than a mile. Thus has left me standed after midnight on the side of the highway and other various places. I had to use the road side help ford offered. It happens often and doinng deliveries this is very scary for me. I never know how much gas i have. I feel like im constantly putting in gas. I looked up th... Read more
Incident date: Jun 20, 2024
I’ve experienced repeated electrical and mechanical issues with my 2022 Hyundai Tucson Hybrid. These include full battery drainage without engine activation (leaving me stranded), multiple warning lights, and recently a heater failure that remains unresolved. I’ve had over 8 service visits in two years, and Hyundai has not responded to my formal letter. A detailed timeline is available if need... Read more
Incident date: Jun 20, 2024
The contact owns a 2020 BMW X3. The contact stated that while driving at an undisclosed speed, the emergency sensor warning light illuminated, as well as the camera system, the Forward Collision Avoidance warning light, and the key proximity features malfunctioned. The contact stated that the shark fin cover was missing from the vehicle. The vehicle was taken to the dealer, where it was diagnosed,... Read more
Incident date: Nov 13, 2025
Twice the exhaust has leaked into the cabin to the point where it is very noticeable. It causes headaches and breathing problems. GM has known of this issue for several years and it has been reported several times. GM placed a bandaid on it knowing it would fail.
Incident date: Nov 20, 2025
Power steering went out while I was driving and it put me in danger and other drivers because it was hard to control the vehicle, the steering wheel was really tough to turn. The vehicle wasn't inspected by a professional because the problem just occurred.
Incident date: Oct 25, 2025
The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware o... Read more
Incident date: Nov 16, 2025
The contact owns a 2024 Jeep Grand Cherokee. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The manufacturer was made aware o... Read more
Incident date: Nov 20, 2025
When using cruise control (traffic aware cruise control and autosteer) the car acts dangerously and stops for no reason. I've been driving on open roads with no traffic in front of me on regular roads, the car will slam on the brakes and it causes the people behind me to need to slam on their brakes as well. I feel like I'm going to get into an accident constantly... I was on the freeway and no o... Read more
Incident date: Dec 10, 2023
The contact owns a 2021 Honda Pilot. The contact stated that the vehicle was repaired under NHTSA Campaign Numbers: 23V174000 (VISIBILITY), 24V064000 (AIR BAGS), and under TSB: 0101T0. The contact stated that the dealer did not repair all the recalls. The contact stated that in the driver’s side mirror, the image appeared wavy and resembled a funhouse mirror. The TSB regarding the coaxial cable ... Read more
Incident date: Nov 14, 2025
The contact owns a 2022 Chevrolet Bolt EV. The contact stated that while driving at various speeds, the vehicle lost automotive power, and the digital screen failed to display as intended. The Battery warning light was occasionally illuminated during rainy weather. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The fai... Read more
Incident date: Nov 14, 2025
The vehicle was sold with a “minor accident” reported, but the condition suggests the damage may have been more significant. After purchase, I discovered the rear seatbelt did not work and required interior panels to be removed and replaced. A non-working seatbelt points to possible prior impact or structural damage affecting the restraint system. The vehicle also has an active safety recall f... Read more
Incident date: Nov 14, 2025
The vehicle was sold with a “minor accident” reported, but the condition suggests the damage may have been more significant. After purchase, I discovered the rear seatbelt did not work and required interior panels to be removed and replaced. A non-working seatbelt points to possible prior impact or structural damage affecting the restraint system. The vehicle also has an active safety recall f... Read more
Incident date: Aug 21, 2025
The windshield trim on my car is missing. There is a recall on this but there is no remedy yet. With this not being fixed it is causing a safety issue with our car as well as allowing our car to flood inside when it rains. I have contacted Ford and they told me unfortunately there was nothing they could do at this time.
Incident date: Nov 19, 2022
The RV currently is sitting at MB of Modesto where it can be inspected. The issue, when we attempted to rotate the rotatable front passenger seat, and an Airbag error was displayed on the dash and the vehicle was disabled, would not start. When we rotated the seat back we assumed it took pressure off of the wiring harness and the error disappeared and the vehicle started. We tried to rotate the... Read more
Incident date: Nov 18, 2025
Purchased this vehicle at a big dealership and driving noticed glaring across the windshield try washing not helping took vehicle to glass shop that told me windshield damaged from rock chips and was pitted all the way through and could not be repaired has to be replaced dealership refuses to replace even though it has glare in sunlight and impairs my vision when driving The custom relation manage... Read more
Incident date: Oct 13, 2025
The contact owns a 2020 Dodge Durango. The contact stated that moments after starting the vehicle and while driving approximately 55 MPH, the contact suddenly felt a sharp burning pain in the buttocks area. The contact immediately stopped the vehicle and discovered a burn hole in the clothing and a skin burn to the buttocks. While inspecting the vehicle, a burn hole was discovered in the front dri... Read more
Fire
1 injured
Incident date: Nov 18, 2025
My electric rack and pinion went out
Incident date: Nov 18, 2025
My vehicle has developed a leak in the plastic fuel tank at the junction of the fill hose connection and the body of the tank that is causing release of flammable vapors and liquid gasoline underneath the vehicle and causing failure of emissions systems. These vehicles have a rampant and long-standing reputation for developing leaks in their plastic fuel tanks at this location which cannot be rep... Read more
Incident date: Nov 18, 2025
The contact owns a 2017 Kia Soul. The contact stated that while starting the vehicle, there was a judder coming from the transmission. Additionally, while decelerating to come to a stop, the vehicle shook abnormally before accelerating while continuing to drive. The failure was intermittent. There were no warning lights illuminated. The vehicle was taken to the dealer, who recommended that the tra... Read more
Incident date: Aug 12, 2025
The contact owns a 2020 Chevrolet Malibu. The contact stated that while driving at various speeds, the vehicle lost motive power and failed to accelerate while depressing the accelerator pedal properly. The vehicle was taken to the local dealer, who discovered metal debris inside the transmission and advised the contact that the transmission needed to be replaced. The vehicle was not yet repaired.... Read more
Incident date: Aug 12, 2025
The contact owns a 2018 Winnebago Minnie Trailer. The contact stated that upon further inspection at the local dealer, it was noticed that both sides of the frame were fractured above the axles. In addition, the contact was sent a repair kit from the frame manufacturer. The trailer was not repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 1,600.
Incident date: Nov 5, 2025
There have not been any warning signals. We have had the car aligned and tires balanced. The steering wheel jerks slightly to the right. The vehicle started doing this soon after we purchased it but has steadily gotten worse.
Incident date: Nov 18, 2025
The contact's mother owns a 2023 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, there was an abnormal knocking sound coming from the engine. The accelerator pedal was depressed, and the contact stated that the vehicle was wobbling. The contact stated that the wobbling started at 50 MPH. No warning lights were illuminated. In addition, the contact stated that several ... Read more
Incident date: Nov 18, 2025
The contact owns a 2017 Nissan Altima. The contact stated that the vehicle was included in NHTSA Campaign Number: 20V315000 (Latches/Locks/Linnkages) for the hood latch and was taken to the dealer, who completed the remedy on June 3, 2025. After the remedy had been completed, while decelerating and coming to a stop at approximately 20 MPH, the hood of the vehicle suddenly lifted, hitting the winds... Read more
1 injured
Incident date: Apr 18, 2025
My vehicle has repeatedly displayed a “low tire pressure” warning despite having been serviced twice for this issue. In addition, there is an open case with Subaru of America regarding ongoing performance concerns – fuel tank?! In addition, I have reported both verbally and in writing to the dealership that my car often loses power when driving uphill and, at times, runs unevenly or hesitant... Read more
Incident date: Nov 14, 2025
I brought the car to the dealership to work on the recalls that are all done by over the air download. The car is not receiving the updates so I brought the car to the dealership to force the download on their computers. They stated they will not do any work on the car without doing a high voltage inspection due to the car being salvage. The charge for the inspection is almost $1500. The recalls h... Read more
Incident date: Oct 8, 2025
Back up camera failed when trying to back out front parking
Incident date: Oct 30, 2025
My car is only 14,200 miles and the rear brakes are gone, I need to find help because is a safety concern and VW doesn’t want it to replace because the extended warranty is already expired, but nobody, either the VW or the dealership where I bought my car informed me regarding this issue and the extended warranty. The issue is not only for me there are a lot of customers having the same issue an... Read more
Incident date: Nov 16, 2025
On 09/16/25, I was exiting the Florida turnpike onto Sawgrass Highway via the exit ramp on exit 71. As I decelerated from 60 MPH to 35 MPH to match the speed of the exit ramp, I was in the left most lane in the two-lane exit ramp. My car spun out and I lost control of the vehicle, which caused the vehicle to spin through the two lanes of the ramp several times and ended up drifting onto the edge o... Read more
Crash
Incident date: Nov 4, 2025
Initially in May 25, my Sportage started accelerating on its own, unprompted, up to 4500 RPMs many times and also hesitated. In 6/25 the info screen, (whole dash) went black 4-5 x’s for about 3minutes while driving 60 mph on bypass. Beginning of July, Siri didn’t work and said it was inaccessible, and also the navigation said it was not updated however, when I pulled into the dealer, all of a ... Read more
Incident date: Nov 1, 2025
I want to say that the engine or transmission is faulty. Sometimes while at a complete stop, the car will not advance and tries to stall or lose power. It takes about 2 or 3 seconds to finally go after I push the accelerator pedal almost 3/4 throttle. No it has not been reproduced at the dealer. I took it May of 2024 for the engine recall repair. They said that the repairs should fix the problem b... Read more
Incident date: Nov 1, 2025
When trying to accelerate from slow/ stopped, the car struggles to get into gear. I have on numerous occasions been merging or getting onto another road from a stop sign and the vehicle will start to go just slightly and then stall before suddenly jumping into gear. It has caused me to stall in front of oncoming vehicles even though im careful to not go unless there is Noone within a long distance... Read more
Incident date: Nov 1, 2025
Instrument Panel went completely out. Can not tell how much gas is in the jeep, how many miles it has, can’t see any digital details on the instrument panel. Completely black.
Incident date: Oct 17, 2025
The power steering went out while driving and is available for inspection right now. The car has 145k miles. The vehicle has been inspected by an independent service center and reproduced but has not been inspected by manufacturer/police/insurance. There were no indicators on dash before the power steering went out. Now the power steering ESC indicator as well as traction light and ABS warning sho... Read more
Incident date: Nov 17, 2025
The heating element in the drivers seat of my 2023 Nissan Rogue shorted out, and started on fire while I was driving. The drivers seat became unbearably hot in less than 4 minutes, I began smelling hot electrical, and by the time I began to pull over, the driver seat was smoking underneath my legs. I could visibly see the white fibers inside of the seat start glowing red as a small hole began to m... Read more
Fire
Incident date: Sep 19, 2025
While driving in Adaptive Cruise Control, a vehicle in the other lane was slowing down and turning right, but my car started applying the brakes for no reason. This has caused panic for me, since it was a 45 mph zone, and it was OK.
Incident date: Sep 19, 2025
While driving in Adaptive Cruise Control, a vehicle in the other lane was slowing down and turning right, but my car started applying the brakes for no reason. This has caused panic for me, since it was a 45 mph zone, and it was OK.
Incident date: Jan 1, 2025
While driving in Adaptive Cruise Control, a vehicle in the other lane was slowing down and turning right, but my car started applying the brakes for no reason. This has caused panic for me, since it was a 45 mph zone, and it was OK.
Incident date: Jan 1, 2025
I was alerted today November 2025 that the fuel tank bracket support strap was unable to be reattached to the frame due to a rusted frame body where it was supposed to attach to. Luckily, it didn't come completely off and allow the fuel tank to drop to the ground while I was driving with my 2 young children in the truck causing a massive fatal accident. I spoke with the dealership regarding any ... Read more
Incident date: Nov 17, 2025
The contact owns a 2024 Honda Civic Hatchback. The contact stated that while driving at 35 MPH, the vehicle suddenly lowered to the ground and slid to a stop. The contact stated that the passenger's side front wheel had detached and rolled away from the vehicle. A bystander picked up the wheel and returned it to the contact. The vehicle was towed to the residence. The vehicle was then towed to th... Read more
Incident date: Oct 8, 2025
One week ago one section of the heated steering wheel was very hot. So much so that I could not touch that area. I took it to the Anderson Toyota dealership in Rockford today. On the way there, I turned on the heated steering wheel, and it started smoking. They said they couldn’t find what was wrong with it, and to replace it would be $1800 because it isn’t in warranty. They suggested I not us... Read more
Incident date: Nov 14, 2025
The contact owns a 2020 Ford Escape. The contact stated that the infotainment system screen had turned off while driving, requiring the contact to pull over to the side of the road. The contact stated that upon turning off and restarting the vehicle, the infotainment system screen became operable. Additionally, the contact stated that the rearview camera was inoperable while reversing. The contact... Read more