Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Jul 30, 2025
The contact owns a 2020 Jeep Grand Cherokee. The contact stated that the vehicle intermittently failed to start immediately, but started after the second attempt. The battery was replaced; however, soon after the battery replacement, the failure recurred, and the vehicle was taken to a dealer. A diagnostic test was performed, and the contact was informed that the failure was related to the fuel pu... Read more
Incident date: Mar 24, 2025
I purchased a brand-new 2025 RAM 1500 Laramie, and from day one it has been a nightmare. Only TWO days after delivery, the truck completely died and had to be towed back to the dealership. Since then, it has been in for repairs FOUR separate times. The last time was [XXX], when it was towed again — and here we are, almost TWO MONTHS later, with my truck still sitting at RAM Greenway, untouched,... Read more
Incident date: Mar 24, 2025
Delamination of the console screen. Due to this delamination the vehicle has "ghost" called s.o.s. (911) and other people multiple times. it frequently changes radio stations (not a big deal) While driving on the highway has put the rear view camera on screen randomly. which has been a very scary distraction. It has also changed from a/c to heat (also not a big deal) The biggest safety issu... Read more
Incident date: Mar 24, 2025
UNKNOWN - was parking in a spot and car accelerated uncommanded, stepped on the brakes and car did not stop. It stopped with parking sign cement post.
Crash
Incident date: Aug 2, 2025
Car keeps overheating. Water pump, water hose and expansion tank have been replaced several times and the car still overheats.
Incident date: Jul 1, 2025
Two main issues... The automatic breaking will break in the most random spots. There is no car around but it reacts to certain ways the lines are painted on the road is my guess. It will do it to some cross walks as well as some round abouts. I've had to just turn it off so it doesn't kill me. Also, another issue is the battery. I just had the battery checked and it is good but when the the fuel ... Read more
Incident date: Aug 13, 2025
Two main issues... The automatic breaking will break in the most random spots. There is no car around but it reacts to certain ways the lines are painted on the road is my guess. It will do it to some cross walks as well as some round abouts. I've had to just turn it off so it doesn't kill me. Also, another issue is the battery. I just had the battery checked and it is good but when the the fuel ... Read more
Incident date: Aug 1, 2024
Car went into Limp mode, immediately brought to a Honda dealership. Planet Honda in NJ. Misfire in cylinder 3. Causation of misfire was a defect head gasket allowing coolant to flow into cylinder 3 causing a vehicle shut down and $3625 in repair costs. Warranty covered it but I have heard many other cases with this have not.
Incident date: Aug 1, 2024
My wife was hit pretty bad and was transported to hartford hospital and none of the airbag was deployed. I need help to sue Mercedes Benz. I thank god my daughter not in the car and my wife is alive. Attach are the photos and the east hartford can testify that none of the airbag save or protect my wife. I am disappointed at Mercedes and I have another Mercedes at home which am even scared to drive
Crash
1 injured
Incident date: Aug 7, 2025
Daytime Running Lights went out after 50K miles (warranty is out at this point). To fix this issue VW is requiring to change the whole light fixture, which costs more the $1,000. This is an outrageous expense to fix a single LED strip to support DRLs, and forces drivers to go without lights to avoid paying for it. This issue is VERY common on this model, with multiple online sources/forums with th... Read more
Incident date: Jan 1, 2025
On [XXX] while making a left turn from [XXX] onto [XXX] , my 2013 Honda CR-V began shaking and making a humming noise just before it suddenly shut off in the middle of the intersection, nearly causing a collision. There were no dashboard warning lights or error messages before the failure. The vehicle is currently in the same condition, and the fuel pump remains installed and is available for ins... Read more
Incident date: Nov 27, 2024
Coolant leak into Cylinder 1 causing engine to overheat. Have to keep putting coolant in to drive it. Brought it to Park City Ford for evaluation. They confirmed it is coolant leaking into Cylinder 1. Engine replacement necessary to resolve issue. Called Ford customer service several times. Because it is over 60,000 miles its out of warranty and nothing can be done for me.
Incident date: Feb 15, 2024
I just bought my truck a 2024 GMC 3500 and in a few weeks after purchase. I took my truck in for a break vibration. I took the truck back in to find it had bluing on the rotors and the break pads have holes in them. I was told this came from over heating. They said it was missed on the pre sale inspection they did. I looked up info to see if this was a common problem and found the in 2022 G... Read more
Incident date: Aug 12, 2025
Engine failure. No engine lights are on and vehicle is driving fine, but engine block could crack due to coolant intrusion problem. Coolant intrusion is a defect in the motor well know to Ford and mechanics.Ford customer satisfaction program:21N12 and 19B37.TSB tech. serv. bulleting 22-2134 and 19-2375. Problem has been confirmed by private mechanic shop and Ford dealer. No warning lights, no m... Read more
Incident date: Jul 14, 2025
The contact owns an Evenflo Car Seat, Model Type: Revolve 360 , Model Number: 35322405, Manufactured Date: September 18, 2021. The contact stated that upon placing their grandchild in the car seat, the locking mechanism unlocked unintendedly and failed to secure the car seat. The failure occurred inside the vehicle. The manufacturer was notified of the failure and offered a discount on a new car ... Read more
Incident date: Aug 5, 2025
I was pulling into street parking spot behind a parked car at a slow speed and braking to stop. I put my foot on the brake to bring the car to a complete stop but instead of slowing down the car accelerated straight into the vehicle in front of me. The rear end of the car in front of me was substantially damaged.
Crash
Incident date: May 14, 2023
Truck is starting to feel/act different. There is shaking at acceleration and deceleration. Idling is starting to fluctuate more at stop. Hoping to get this in for inspection. Dealer cannot do so with incomplete recall note on the vehicle.
Incident date: Dec 20, 2023
After coming to a rolling stop and making a right, I would attempt to accelerate. The vehicle would then throw itself out of gear and I could not accelerate. A message would appear on the dash "Shift to P then Desired Gear." The problem would not be fixed until the vehicle was put in park, then back into drive. I took the vehicle to RAM and they could not replicate the issue, but it would happe... Read more
Incident date: Dec 20, 2023
Engine recently began making noise and the car was taken into Honda. The dealer checked engine components to find the cause and recommended that we remove oil pan to inspect the issue because they assumed it might be engine bearing related. Before we could schedule the service I was driving with my family on the highway when we heard a loud noise and complete loss of power. I was able to move ove... Read more
Incident date: Dec 20, 2023
The contact's mother owns a 2015 Ford Edge. The contact performed a minor service on the vehicle. The contact stated that the vehicle was idling roughly, and the check engine warning light was illuminated. The contact replaced the spark plugs and the valve cover gasket; however, the vehicle was still idling roughly with a misfire coming from cylinder #3. The contact checked the spark plug in cylin... Read more
Incident date: Aug 12, 2025
I was making a turn out of a driveway across a three-lane streets into the left turn lane on the street in front of my children's School, while pulling out of the driveway and crossing the lanes, having clear distance to cross the lanes and visual confirmation from the oncoming drivers as they were waiting for me to proceed, my car abruptly stopped, it breaks on its own and left me across the thre... Read more
Incident date: Aug 12, 2025
I was making a turn out of a driveway across a three-lane streets into the left turn lane on the street in front of my children's School, while pulling out of the driveway and crossing the lanes, having clear distance to cross the lanes and visual confirmation from the oncoming drivers as they were waiting for me to proceed, my car abruptly stopped, it breaks on its own and left me across the thre... Read more
Incident date: Nov 27, 2024
This complaint is an update to my previous complaint #11679471 submitted on August 8, 2025. Please consider this as additional information to the original case. Since my initial submission: Second Dealership Refusal: I attempted to bring the vehicle to a second authorized Jeep dealership for inspection and diagnosis. They refused any service, stating they would not inspect or repair the vehicle. ... Read more
Crash
Incident date: Nov 27, 2024
This complaint is an update to my previous complaint #11679471 submitted on August 8, 2025. Please consider this as additional information to the original case. Since my initial submission: Second Dealership Refusal: I attempted to bring the vehicle to a second authorized Jeep dealership for inspection and diagnosis. They refused any service, stating they would not inspect or repair the vehicle. ... Read more
Crash
Incident date: Dec 15, 2024
My HCU has failed and now I don't have anti-lock braking, electronic stability control, traction control, or cruise control. I have contacted Mopar and two Ram dealers in my area but they just tell me there is no remedy. This has been going on since December of 2024.
Incident date: Dec 15, 2024
I received Urgent safety recall notice from manufacturer. This car is under airbag recall. I do not want to drive the car to dealership for repair. It would cost $400 to tow the car to the dealership that sold me the car in Wilmington NC. I reached out to my roadside assistance and they said that such a transport would not be covered. I asked the manufacturer about mobile tech and they do not pr... Read more
Incident date: Dec 15, 2024
The contact owns a 2024 Cadillac Escalade. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling). The contact called several local dealers who confirmed that parts were not yet available. The contact stated that while stopped, the vehicle shut off while depressing the accelerator pedal. There was no warning light illuminated. The contact made multiple at... Read more
Incident date: Aug 1, 2025
The contact owns a 2013 Nissan Pathfinder. The contact stated that while driving on several occasions at various speeds, the vehicle jerked abnormally. The vehicle was taken to an Auto Zone, where a handheld diagnostic machine retrieved DTC: P1750. The vehicle was taken to an independent mechanic where the same code was retrieved. The vehicle was not repaired. The manufacturer was notified of the ... Read more
Incident date: Jul 30, 2025
Right after purchasing the Wagoneer S, a big red sign and a red wrench showed up on the dash, saying electrical issues. It happened every day. The car stopped in the middle of the road and did not want to move until I shut it off and turned it on again. Sitting in the garage the car would not go into gear, just had all the lights flash. Restarted and all worked. Took to dealer, they had it two da... Read more
Incident date: Jul 30, 2025
The contact owns a 2021 Ford F-150. The contact stated that the vertical daytime running lights on the driver’s and passenger’s side failed to operate as needed. Upon investigation, the contact discovered that the headlight module needed to be replaced. The manufacturer was notified of the failure, and the contact was informed that the repair would be an out-of-pocket expense to replace the he... Read more
Incident date: Jul 4, 2025
The contact owned a 2021 Chrysler Pacifica. The contact stated that occasionally, while driving at various speeds, upon depressing the brake pedal, the vehicle would surge forward 3 to 4 feet before proceeding to slow down or come to a complete stop. No warning lights were illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and the contact was advised that the failure was... Read more
Crash
2 injured
Incident date: Jul 17, 2025
Knock sensor code p1326
Incident date: Mar 4, 2025
I am writing to formally request an investigation into a serious safety defect affecting my 2020 Alfa Romeo Stelvio . I believe this issue is part of a broader pattern of manufacturing and design flaws that have compromised both safety and reliability •My vehicle experienced a catastrophic engine failure, resulting in a total repair estimate of approximately $32,000. This failure occurred ... Read more
Incident date: Dec 4, 2024
1. What component or system failed or malfunctioned, and is it available for inspection upon request?
The issue pertains to a water leak in the rear liftgate area and/or water accumulation in the spare tire area, potentially accompanied by a lack of audio functionality in my 2020 Ford Explore ST as outlined in TSB 24-2044 (NHTSA ID: 102514). The affected component is the rear liftgate structure ... Read more
Incident date: Aug 11, 2025
The ABS system and the brake actuator began to fail, which triggered multiple warning lights. The Toyota dealership service department confirmed that the Anti-lock brake system and the actuator needed to be replaced, a $3800 value.
Incident date: Aug 9, 2025
Fit360 base loosens over time (in a matter of days) after a tight install with almost no movement at belt path. Seat installed with both seatbelt and tether. Lever door lock doesn’t seem faulty but after several rotations, the base begins to loosen and the seat is then loose when tested at belt path. After a week of usage, it no longer stays within the inch of allowable movement despite initial ... Read more
Incident date: Jul 13, 2025
At a red light in an intereection the Auto engine idle stopper feature stopped the engine and it failed to power / restart the engine. The cars electral system locked up. Could not restart engine, and could not put car in neutral because engine needs to be on. Had to car battery jumped. Took car to honda dealership after incident. They concluded that the battery and electrical systems passed all ... Read more
Incident date: Jul 13, 2025
At a red light in an intereection the Auto engine idle stopper feature stopped the engine and it failed to power / restart the engine. The cars electral system locked up. Could not restart engine, and could not put car in neutral because engine needs to be on. Had to car battery jumped. Took car to honda dealership after incident. They concluded that the battery and electrical systems passed all ... Read more
Incident date: Aug 8, 2025
No Accident just routine maintenance finds that are concerning me . The car is 15 yrs old but over the years have had to replace the brake light bulb harness several times The brake light bulbs get too hot thus melting the bulb receptacle causing the brake lights not to illuminate. Have had vehicles come up behind me several times way too close for comfort because brake lights not working .
Incident date: Jul 30, 2025
2024 new 4th-generation Tacoma Hybrid Limited. During driving in snow or rain, the front chrome grille or another component in the front, appears to collect water. Periodically, it releases a sudden burst of water or snow onto both sides of the windshield. The impact is abrupt, like having a snowball or large splash of water thrown at the glass, and is startling because it’s unexpected. This hap... Read more
Incident date: Aug 10, 2023
We have been having problems with the speed control not functioning. Sometimes we couldn't set the speed or slow it down. Now it doesn't function at all! When it was working the cancel switch would also not work and we had to use the brake pedal to shut it off. Later on while driving through town with the cruise control still on, I stopped at a traffic light and the engine began to race at a high ... Read more
Incident date: May 3, 2025
I took delivery of vehicle from dealer on [XXX]. On [XXX] I was driving on the freeway when a high voltage sign and the message "Pull off road when safe" lit up the dashboard. The engine lost all power and I was able to coast to a stop on the shoulder. After 10-15 minutes, the vehicle would restart and I dropped at the dealership for a fix - it had less than 2,000 miles. They kept it until 7/2... Read more
Incident date: Aug 9, 2025
Too fast and too close to stop sign to red light or other cars while in Full Self Drive (supervised).I had to disable it to avoid risks of accident.Even using Chilly Mode.
Incident date: Nov 15, 2024
unable to turn off car. Ignition switch is locked and key is unmovable.
Incident date: Jul 14, 2025
Sunroof exploded for no reason Comments: My son was driving on freeway in Durham North Carolina last night, our 2015 Subaru Crosstrek XV Touring’s sunroof just exploded for no reason at [XXX] in [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Aug 1, 2025
In November 2024, my 2019 RAM Rebel displayed “SERVICE SHIFTER,” “PARKING ASSIST,” and “CHECK ENGINE” lights. Dealer performed software updates, but one week later the lights returned. Dealer then replaced the parking assist module, but two weeks later the same issue happened again. I have brought the truck in multiple times since. Often the lights turn off before arrival, and dealer s... Read more
Incident date: Aug 1, 2025
•Initial incident: July 2, 2025 •Recurring occurrences: August 8, 2025 Vehicle Issue Description: Several months ago, the vehicle’s check engine light came on. A diagnostic scan was performed at O’Reilly Auto Parts, but no error codes were detected. The vehicle was taken to an independent repair shop for further inspection. The shop found no mechanical issues and confirmed the vehicle was... Read more
Incident date: Aug 1, 2025
•Initial incident: July 2, 2025 •Recurring occurrences: August 8, 2025 Vehicle Issue Description: Several months ago, the vehicle’s check engine light came on. A diagnostic scan was performed at O’Reilly Auto Parts, but no error codes were detected. The vehicle was taken to an independent repair shop for further inspection. The shop found no mechanical issues and confirmed the vehicle was... Read more