Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Dec 2, 2025
The contact owns a 2018 Lexus ES 350. The contact stated that while his daughter was driving at an undisclosed speed, the vehicle jerked abnormally. The driver was able to drive to the residence. Upon test-driving the vehicle, the contact noticed that the vehicle was hesitating and jerking. The contact stated that the vehicle made an abnormal clicking sound while driving the following day, and the... Read more
Incident date: Nov 26, 2025
Vehicle was parked on a hill. At the time the vehicle was pulling a light weight trailer (empty). The vehicle was in park when the engine was shutoff. Owner went inside the house, came back out 5 minutes later to find the vehicle had rolled unattended backwards causing the trailer to jack knife. The result was damage to the truck and trailer. This was very lucky considering another vehicle c... Read more
Crash
Incident date: Nov 26, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Numbers: 25V011000 (Power Train); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had not exp... Read more
Incident date: Jun 1, 2024
The contact owns a 2024 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The contact called two local dealers about the recall repair and was advised that the part for the recall repair was not yet available. The contact stated that there was no information of when parts would be available. The contact stated that the manufacturer had ... Read more
Incident date: Dec 2, 2025
The contact owned a 2019 Acura TLX. The contact stated that while driving at approximately 65 MPH the vehicle was losing forward velocity and the steering was pulling slightly to the right. The contact stated that the vehicle suddenly and violently turned to the right. The contact was not aware of any warning lights. The contact was unable to counter turn and the vehicle crashed into the guard rai... Read more
Crash
1 injured
Incident date: Dec 2, 2025
Rear window shattered while parked at work for unknown reason.
Incident date: Nov 30, 2025
I was using the snow mode because there was a little bit of snow and ice on the road. I had been driving it that morning and did not have a problem until I turned in to my street. I turned right and the steering and brakes and accelerator all locked, leaving me where my car slid across the road and the left drivers side tire ran over the curb. I was not able to correct anything as everything locke... Read more
Crash
Incident date: Sep 11, 2025
SUMMARY OF SAFETY DEFECT: Multiple critical safety systems randomly disengage without warning while the vehicle is in operation, creating an immediate crash hazard. DETAILED DESCRIPTION: For approximately one month, my vehicle has experienced intermittent, unpredictable failures of multiple safety-critical systems while driving. These failures occur randomly during operation and include: Regenera... Read more
Incident date: Sep 11, 2025
Notifications come on indicating that “Front Left side marker light defective.” Identical error message for the right side marker.
Incident date: Nov 29, 2025
The contact owns a 2023 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The contact stated that recently the vehicle started hesitating while driving at various speeds while depressing the accelerator pedal. The contact stated that the check engine warning light was illuminated. The contact noticed that white smoke was coming from the exhau... Read more
Incident date: Oct 1, 2025
The contact owns a 2021 Chrysler Pacifica Plug-In Hybrid. The contact stated that the vehicle failed to start. The vehicle was towed to the dealer, where it was diagnosed with a power inverter module (PIM) failure. The dealer replaced the power inverter module (PIM); however, the failure persisted. The dealer determined that the hybrid battery needed to be replaced. The vehicle was not repaired. T... Read more
Incident date: Dec 1, 2025
The plastic side panel on the left side of the car seat has come apart and cannot be reattached. This piece is clearly labeled “Do Not Remove” and appears to require a specialized screwdriver to disassemble and reinstall. Because this component is designed to remain securely in place, its failure and the inability to properly reinstall it may compromise the structural integrity and safety of t... Read more
Incident date: Nov 10, 2025
Around 160,000 miles my CVT transmission went out. I almost got into a wreck no warning lights just stopped on me. When I took it to my local dealership in waco, Texas they told me I'll be good to wait over the weekend that they first opening wasn't until Tuesday. I came by on a Thursday. The car was making noises I was concerned and it wasn't accelerating like normal. I slowly drove it to Nissa... Read more
Incident date: Nov 10, 2025
Around 160,000 miles my CVT transmission went out. I almost got into a wreck no warning lights just stopped on me. When I took it to my local dealership in waco, Texas they told me I'll be good to wait over the weekend that they first opening wasn't until Tuesday. I came by on a Thursday. The car was making noises I was concerned and it wasn't accelerating like normal. I slowly drove it to Nissa... Read more
Incident date: Nov 16, 2025
On November 28th at 10:00 AM, my 2016 Acura MDX suffered a catastrophic and sudden engine failure that resulted in a total loss of motive power. I was driving on Scott Boulevard in Santa Clara, just after exiting the Central Expressway. I first heard a loud metallic noise, and the engine immediately seized and shut down. The vehicle started slowing rapidly on a busy street, creating a life-t... Read more
Incident date: Nov 16, 2025
Entered vehicle and notice strong smell of gasoline, driving my young kids to daycare and preschool they complained of the smell and we had to lower windows. Upon dropping them off, went to mechanic who confirmed it was a fuel system issue, fixed a valve. Following few days the truck has issues starting and is stalling and jerking at lights. I return to the mechanic who advises it is the same issu... Read more
Incident date: Nov 12, 2025
Shark Fin cover knocked of roof while washing at car wash. Dealer was notified and referred me to an auto body shop. I paid for the replacement repair. Dealer never notified me about the loose shark fin problems (water leaks) that are currently a problem with is model (X-3 xdrive30i 2019). A constant hissing noise is heard over the speaker system since the incident occurred. This is not a safety i... Read more
Incident date: Mar 24, 2025
I am writing to report a serious safety incident involving my 2026 Rivian R1S. While I was slowly parking the vehicle, it suddenly experienced what appears to be unintended acceleration, causing the car to lunge forward uncontrollably and crash directly into my home. This resulted in significant property damage as well as injuries to the passengers inside the vehicle. Earlier in the drive, I had ... Read more
Crash
Incident date: Mar 24, 2025
I am writing to report a serious safety incident involving my 2026 Rivian R1S. While I was slowly parking the vehicle, it suddenly experienced what appears to be unintended acceleration, causing the car to lunge forward uncontrollably and crash directly into my home. This resulted in significant property damage as well as injuries to the passengers inside the vehicle. Earlier in the drive, I had ... Read more
Crash
Incident date: Mar 24, 2025
I was slowing down to pull into a parking spot at my office and suddenly the car accelerated, jumped the concrete barrier and crashed into the brick wall. The car continued to actively crash into the wall, so I put it in reverse and it accelerated backward with such force that it crashed into the rear of the car on the other side of the parking lot and then spun around 180 degrees and crashed into... Read more
Crash
Incident date: Nov 3, 2025
IN NOVEMBER 2025 A BURNING SMELL WAS NOTICED WHEN DRIVING ON THE HIGHWAY. THE CAR WAS TAKEN TO THE DEALERSHIP THE NEXT MORNING AND WAS DIAGNOSED WITH CLUTCH FAILURE. THE BURNING SMELL RETURNED WHEN THE DEALER WAS ASSESSING THE VEHICLETHE CAR IS IN THE PROCESS OF BEING REPAIRED BUT I HAVE ASKED FOR THE PARTS TO BE KEPT FOR ME POST REPAIR. THE ISSUE PUTS OTHERS AT RISK DUE TO UNPREDICTABILITY IN SHI... Read more
Incident date: Dec 1, 2025
Using the navigation system in self driving mode the turn signal indicators start 500 feet from the intended turn, regardless of speed, and not influenced by cross streets or parking lot driveways thay are present before the intended turn. This takes place regardless of upcoming cross streets or driveways, but based on distance only, giving drivers coming out of these cross streets and driveways ... Read more
Incident date: Dec 1, 2025
Unable to smoothly and safely accelerate from a stop. If you apply the lightest possible touch to the throttle the vehicle will surge and have a shuttering feeling, not smooth or linear, once pressed slightly further the truck accelerates in an unsafe fashion both forward and reverse . Hooking up a trailer is very dangerous as are all maneuvers when pulling away from a stop.
Incident date: Dec 1, 2025
This vehicle can create a fire. My home is at risk, other cars/structures parked near it, and people who drive the vehicle are at risk of fire. This is the 2nd time we have received notice of fire hazard for this make/model. The dealership is aware of the problems. check engine light stays on and nobody can figure out why. I cannot charge my car, park near anyone/anything, and constant fear of my ... Read more
Incident date: Nov 24, 2025
Let me Preface this with, my Make, Model, and year for these problems have been recalled back in 2021, however I was not the owner then and my VIN was not listed as an affected vehicle i guess, nonetheless the problem is exactly the same as experienced by those that were listed on the recalls in the past. Im the 2nd owner of this vehicle and I have owned it for almost 3 years now. In July 202... Read more
Incident date: Nov 10, 2025
The vehicle presents a compounded safety defect creating a risk of passenger entrapment and high-voltage fire. 1. High Voltage Manufacturing Defect: On September 3, 2024, authorized Tesla Service technicians diagnosed a critical safety fault. The service record states technicians 'found A/C compressor HV harness was incorrectly routed, rubbing against the steering column' and 'found sand inside t... Read more
Incident date: Nov 10, 2025
The vehicle presents a compounded safety defect creating a risk of passenger entrapment and high-voltage fire. 1. High Voltage Manufacturing Defect: On September 3, 2024, authorized Tesla Service technicians diagnosed a critical safety fault. The service record states technicians 'found A/C compressor HV harness was incorrectly routed, rubbing against the steering column' and 'found sand inside t... Read more
Incident date: Nov 10, 2025
The vehicle presents a compounded safety defect creating a risk of passenger entrapment and high-voltage fire. 1. High Voltage Manufacturing Defect: On September 3, 2024, authorized Tesla Service technicians diagnosed a critical safety fault. The service record states technicians 'found A/C compressor HV harness was incorrectly routed, rubbing against the steering column' and 'found sand inside t... Read more
Incident date: Oct 1, 2025
Junction between thermostat and water pump failed leading to total loss of coolant. At the time I was driving north on I-75 in heavy morning traffic at 65 MPH. I was able to steer the vehicle off the road without hitting anyone or coming to a complete stop. Had the vehicle towed to Jim Ellis VW of Kennesaw where they diagnosed the problem and replaced the water pump. The car had 18,762 miles on i... Read more
Incident date: Dec 1, 2024
On 11/27/25 around 11:30 am , I went to stop at a stop sign before approaching the main road. I went to stop at the stop sign and hit the brakes as I proceded to turn left on to the main Road there was a car coming on the main road and I hit my brakes to stop from causing me to run into him when I hit the brakes to avoid hitting the other car , the brakes locked and would not stop the car. Causing... Read more
Incident date: Nov 29, 2025
The issue involved the electronic power steering (EPS) system on my 2022 Hyundai Veloster N (approx. 70,000 miles). While driving, the EPS stopped providing steering assist and a fault warning appeared on the dash. After checking the engine bay fuse box, I found that the PDM 7.5A micro blade fuse (which powers the EPS circuit) appeared heat-discolored/burned. I replaced it with an identical 7.5A ... Read more
Incident date: Nov 29, 2025
2019 Kia sorento with the 2.4 is consuming so much oil and is very noisy. I just changed the oil 4k miles ago and the dipstick doesn’t show any oil. Dealer says it’s normal. There is clearly a problem with these motors. The Kia dealership doesn’t want to figure it out unless they’re getting paid a ridiculous amount of money. Kia should take care of this and pay the bill. They basically sa... Read more
Incident date: Nov 29, 2025
2019 Kia sorento with the 2.4 is consuming so much oil and is very noisy. I just changed the oil 4k miles ago and the dipstick doesn’t show any oil. Dealer says it’s normal. There is clearly a problem with these motors. The Kia dealership doesn’t want to figure it out unless they’re getting paid a ridiculous amount of money. Kia should take care of this and pay the bill. They basically sa... Read more
Incident date: Nov 15, 2023
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V710000 (Electrical System), 25V741000 (Electrical System), and 25V766000 (Engine). The contact called an unknown local dealer and the manufacturer, and the contact was informed that the recall remedies for all three recall repairs were not yet available. The contact stated that the manufactu... Read more
Incident date: Jun 20, 2025
Airbag Clock spring has failed in my 2015 Jeep Wrangler. The airbag dash light is now on and the whole steering wheel system no longer functions properly. I see there was a documented recall for this year/model. It’s not showing on my VIN. The clock spring has failed in my vehicle.
Incident date: Nov 21, 2025
Having issues with the windshield wipers clearing rain when driving and multiple camera malfunctions that I have an appointment to have both checked on 12/2. Wiper stops more than 4 inches from the edge of the window which I could probably just deal with, but when driving it pulls water anywhere from 3-8 inches further across the windshield making it very hard to see when it rains harder or you dr... Read more
Incident date: Nov 21, 2025
1. Sunroof frame detached from car due to defective adhesive. (Antena tailfin also detached from car years earlier because of defective adhesive). Because of this the frame was bent causing the sunroof to disengage from car . 2. Sunroof disengaging while on Interstate could have causes an accident or harmed person in car. A recall was placed on 2016 HYUNDAI Sonatas due to sunroof. 3. Unknown ... Read more
Incident date: Nov 24, 2025
At about 2:30am after hearing some popping noises I went to the vehicle and saw that the engine under the bonnet was on fire. The fire was seeping out from the sides of the bonnet. The vehicle had been parked since 9:20pm the previous night. I called emergency services including the fire department and the police. It spread very quickly in the Garage where the car was parked and burnt out the gara... Read more
Fire
Incident date: Jul 6, 2025
Severe throttle hesitation/lag when accelerating from a rolling stop for at least 2 seconds. This has happened at least 20 times since purchasing the vehicle in September 2024. On a few occasions, I had to abort acceleration completely to avoid an accident. It’s a very dangerous situation, especially with my family in the vehicle. I have noticed that putting the gear selector into ‘S’ manu... Read more
Incident date: Nov 12, 2025
The contact owns a 2017 Toyota Corolla. The contact stated while driving at an undisclosed speed, the air bags and seat belt warning lights were illuminated. The contact stated that upon starting the vehicle, the air bags and the passenger's side seat belt warning lights illuminated. The contact stated that the front passenger's side seat was not occupied. The vehicle was taken to an unknown deal... Read more
Incident date: Jul 8, 2025
The contact owns a 2017 Toyota Corolla. The contact stated while driving at an undisclosed speed, the air bags and seat belt warning lights were illuminated. The contact stated that upon starting the vehicle, the air bags and the passenger's side seat belt warning lights illuminated. The contact stated that the front passenger's side seat was not occupied. The vehicle was taken to an unknown deal... Read more
Incident date: Nov 26, 2023
Below is a detailed timeline of the problems I experienced: Intermittent starting issue Over the past few months, the car has occasionally failed to start on the first attempt. It always started on the second try, so I planned to mention it at the next service visit. Complete MMI/display blackout while driving on the highway In the middle of my trip, the entire center display and instrument clu... Read more
Incident date: Nov 26, 2025
Vehicle was operating on the interstate with cruise control activated. Time was approximately 9:15pm. Weather was fair with temperatures in the lower 60's. Speed was approximately 73mph. Without any audible or warning light notifications the engine stalled and all exterior lighting, power assisted braking and steering was lost. The emergency flashers were immediately activated to warn vehicles in ... Read more
Incident date: Nov 26, 2025
The abs braking system failed and the truck was put in an uncontrolled skid where the brakes completely locked up and crashed into another car. The cause severe damage to 2 cars. I reported it to the dealership and they don't have a fix for it. There were no warning lamps prior to the collision and none are up now.
Crash
Incident date: Nov 25, 2025
The dashboard causes a serious glare that prevents visibility. GM has only offered a cheap dash mat as a fix and my local dealer says they don’t know anything about it. They should really replace the dash pad with the updated model and not just lay a piece of cheap carpet over the dashboard of my 50k dollar car. The attached photo dosent even do the problem justice. Due to the way camera lenses... Read more
Incident date: Nov 3, 2025
I am writing to formally file a report regarding the severe mechanical damage to the vehicle I purchased on June 14th, 2024, identified as A 2017 BMW- X1 sDrive28i, with VIN NUMBER [XXX] . It has come to my attention that this damage was not disclosed at the time of purchase, which constitutes a violation of consumer protection laws. As a consumer, I have the right to receive truthful and accurate... Read more
Incident date: Sep 1, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the Service ABS and Electronic Stability Control (ESC) warning lights were inte... Read more
Incident date: Nov 27, 2024
The contact owns a 2024 Chevrolet Equinox. The contact stated that while driving and attempting to reverse, the brakes unexpectedly engaged. There was no warning light illuminated. The contact received notification of NHTSA Campaign Number: 25V639000 (Forward Collision Avoidance). The vehicle was taken to an unknown dealer but was not diagnosed or repaired. The manufacturer was not made aware of t... Read more
Incident date: Nov 27, 2024
At about 95,000 miles, I began experiencing transmission issues. On several occasions, the transmission would not go into second gear and left the vehicle unable to move forward unless I let off the accelerator and it shifted back into first gear. At about 96,000 miles, when placing the vehicle into Park, the Park light would flash and a growling/grinding noise is present for about 5-10 seconds. I... Read more