Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Sep 15, 2021
The headlights are fogging up on the inside of headlight with condensation. This problem will lead to two issues. The ability to see at night and I believe the plastic lens will become damaged over time. My friend who has the same type of vehicle including year has the same issue. His vehicle was in a accident. The part for the headlight was $1500. I looked inside the headlight and their ar... Read more
Incident date: Jun 10, 2025
My car caught fire, and it fits the description of the recall from other 2017 rogues but wasn't not listed on the recall list. They are fixing the body harness, and it was an electrical fire
Fire
Incident date: Jun 10, 2025
The contact owns a 2018 Honda Accord. The contact stated that when the vehicle was started and shifted to drive(D), the traction control and an unknown warning light were illuminated. The contact stated that the "Hill Start Assist Failure – Vehicle Might Roll Upon Brake Release” and “See Dealer Immediately” messages were displayed. The contact turned off and restarted the vehicle, but the ... Read more
Incident date: Feb 1, 2025
The contact owns a 2018 Honda Accord. The contact stated that when the vehicle was started and shifted to drive(D), the traction control and an unknown warning light were illuminated. The contact stated that the "Hill Start Assist Failure – Vehicle Might Roll Upon Brake Release” and “See Dealer Immediately” messages were displayed. The contact turned off and restarted the vehicle, but the ... Read more
Incident date: Dec 4, 2025
The contact owns a 2022 Kia Sorento. The contact stated that upon starting the vehicle, the vehicle failed to accelerate while depressing the accelerator pedal. There was no warning light illuminated. The contact restarted the vehicle; however, the failure persisted. The contact called a mobile mechanic to the residence, and the mechanic diagnosed the vehicle with a defect in the transmission. Th... Read more
Incident date: Nov 20, 2025
Despite a recall, rear camera does not activate when putting the car into reverse. This poses immense safety risks as the rear of the vehicle is poorly visible from the driver seat and mirrors when backing up. I have previously noted this instance a few months ago after the recall for this issue, and yet the issue is persisting. There are no warnings or indicators of an electrical or other problem... Read more
Incident date: Jul 16, 2024
Steering system is stiff and all the warning lights are on in the dashboard. Vehicle pulls hard to the left and you have to hold the wheel steady to keep it from pulling to the left. Appears there is a steering rack issue. I've seen on internet that many 2015 Accords have this issue. There needs to be a recall. Honda dealership quoting $3500 to $5000 to repair. This is not right!!
Incident date: Nov 21, 2025
Rebel Xion markets and sells supposed DOT certified motorcycle helmets, which in fact are fraudulent and not DOT compliant. . [XXX] . i purchased one Order #XXX and was refused a refund. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
RAM
1500
(2022) - ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE
Dec 3, 2025
Incident date: Nov 21, 2025
I own a 2023 Mercedes-Benz EQB 300. After the dealership performed the recall Update Battery Management System Software – Campaign 2025040005 / 25V050 / 25P5496507, my vehicle immediately experienced a significant loss of battery performance. Problems that began right after the recall update: Driving range decreased by approximately 25–30 miles. DC fast-charging speed dropped from about 100... Read more
RAM
1500
(2022) - ELECTRICAL SYSTEM:PROPULSION SYSTEM:TRACTION BATTERY:MANAGEMENT SYSTEM/ENERGY CONTROL MODULE (BMS/BECM):SOFTWARE
Dec 3, 2025
Incident date: Nov 21, 2025
I own a 2023 Mercedes-Benz EQB 300. After the dealership performed the recall Update Battery Management System Software – Campaign 2025040005 / 25V050 / 25P5496507, my vehicle immediately experienced a significant loss of battery performance. Problems that began right after the recall update: Driving range decreased by approximately 25–30 miles. DC fast-charging speed dropped from about 100... Read more
Incident date: Jun 1, 2022
Huge delay in the throttle response. You press on the throttle and there is sometimes a hesitation and the vehicle will not move or is jerky.
Incident date: Jun 1, 2022
The contact owns a 2019 Toyota Camry. The contact stated that while driving 25-30 MPH, the transmission slipped out of gear. There was no warning light illuminated. The contact stated that the failure progressively worsened. The contact stated that while driving, the vehicle failed to accelerate properly or exceed 15 MPH, and the vehicle stalled in the middle of the highway. The check engine warni... Read more
Incident date: Sep 1, 2025
The contact owns a 2015 Kia Forte. The contact stated while driving 64 MPH, the vehicle jerked and vibrated, and the vehicle failed to accelerate as intended while depressing the accelerator pedal. The vehicle then stalled. The contact was able to coast to the side of the road. Multiple warning lights were illuminated. The contact was assisted with jumpstarting the vehicle. The contact was able to... Read more
Incident date: Nov 1, 2025
My vehicle has continued to have major issues with the radio/audio system. The radio will experience an extremely loud distorted sound when I start the vehicle. It is extremely unsafe since the vehicle can't be operated while this is going on. During the worst situation, I've had to disconnect the battery in order to make the sound stop. I had the first issue happen less than 3 weeks after purchas... Read more
Incident date: Nov 1, 2025
I was told today, on 12/2/25, by the Toyota dealership that my 2018 Toyota C-HR has a prematurely defective bearing in the transmission, causing a loud noise while driving. This will ultimately cause catastrophic vehicle failure. This is a known issue and needs to be resolved by Toyota. The vehicle only has 118,000 miles on it and has been meticulously maintained. Please help the Toyota C-HR custo... Read more
Incident date: Nov 1, 2025
The contact owns a 2011 Ford F-150. The contact stated that while driving at various speeds, the vehicle failed to decelerate and come to a complete stop while the brake pedal was depressed. No warning light was illuminated. Additionally, the contact stated that excessive force was needed, or the brake pedal needed to be pumped several times to start operating as needed. The vehicle was taken to a... Read more
Incident date: Apr 15, 2025
The contact owns a 2017 Chevrolet Trax. The contact stated that while driving at an undisclosed speed, the contact noticed that there was smoke coming from underneath the hood. The contact was able to pull over. The vehicle was towed to a nearby hotel. The contact resumed driving, but the amount of smoke coming from underneath the hood increased. The vehicle was driven to the dealer, where an unkn... Read more
Incident date: Jan 26, 2024
We are contacting you today because our 2023 Jeep Wrangler 4xe started to exhibit some concerning issues: On a fully charged battery, our Jeep started normally in hybrid mode. After 10-15 miles (down to 51% battery capacity), power switched to Internal Combustion Engine (Engine) After parking, upon restart and re-restart, various malfunctions appeared on dashboard: - Straight to engine power (e... Read more
Incident date: Jan 26, 2024
We are contacting you today because our 2023 Jeep Wrangler 4xe started to exhibit some concerning issues: On a fully charged battery, our Jeep started normally in hybrid mode. After 10-15 miles (down to 51% battery capacity), power switched to Internal Combustion Engine (Engine) After parking, upon restart and re-restart, various malfunctions appeared on dashboard: - Straight to engine power (e... Read more
Incident date: Jan 26, 2024
I got several false positives from the radar or perhaps optical system that caused the vehicle to spontaneously and suddenly brake at freeway speeds. I believe it was the optical system that was at fault due to the shifting lines on the freeway but I can't be sure. I got the radio update service bulletin work completed by the dealership and it seems to have abated. However, any 2024 prologue that... Read more
Incident date: Jan 26, 2024
When trying to accelerate from a stop this truck lags and hesitates to the point of stalling almost when pulling into or crossing traffic. I have been in many near miss collisions due to the hesitation and lack of response. This has been going on since I’ve owned the truck in 22 and the dealership failed to address it or even acknowledge it.
Incident date: Jan 26, 2024
When trying to accelerate from a stop this truck lags and hesitates to the point of stalling almost when pulling into or crossing traffic. I have been in many near miss collisions due to the hesitation and lack of response. This has been going on since I’ve owned the truck in 22 and the dealership failed to address it or even acknowledge it.
Incident date: Jan 26, 2024
When trying to accelerate from a stop this truck lags and hesitates to the point of stalling almost when pulling into or crossing traffic. I have been in many near miss collisions due to the hesitation and lack of response. This has been going on since I’ve owned the truck in 22 and the dealership failed to address it or even acknowledge it.
Incident date: Dec 2, 2025
Jeep has issues two safety recalls 68C and 78C . 78C says that engine can be stopped anytime during driving on highway. But they are not fixing it. Battery issue 68C is going on last four years. Where is the accountability? How can they sell a new vehicle in 2024 when they already knew that it had a defective battery ?
Incident date: Dec 2, 2025
Jeep has issues two safety recalls 68C and 78C . 78C says that engine can be stopped anytime during driving on highway. But they are not fixing it. Battery issue 68C is going on last four years. Where is the accountability? How can they sell a new vehicle in 2024 when they already knew that it had a defective battery ?
Incident date: Nov 24, 2025
Have had jerky shifts and hard down shifts while driving 2021 Ford Expedition. Told dealership and was told it was normal. Then went in for oil change told the dealership about lose of power while shifting and hard shifts they advised to have transmission fluid changed. Not even 3 weeks later while pulling out onto a busy road my vehicles engine revved very high but the transmission never engaged ... Read more
Incident date: Dec 1, 2025
The C4B recall on my truck has been open for over a year and Ram / MOPAR just keep saying no part available when I take it in to get fixed. The truck will not stay in cruise control every time the light dings. It is a hydraulic controller for the brake fluid which seems like it is a huge safety risk if it does fail while driving.
Incident date: Dec 1, 2025
ON 11/29/2025 AT 1635 HOURS, OUR TESLA MODEL Y - AWD WAS PARKED ON OUR DRIVEWAY WITH A LESS THAN 1% INCLINE AFTER IT WAS SNOW BLOWED, CLEARED OF SNOW. THE TESLA WAS PLUGGED IN TO ITS CHARGER. THE VEHICLE THEN UNEXPECTEDLY, UNCONTROLLED BEGAN MOVING FORWARD, STRIKING THE CAR IN FRONT OF IT SHORTLY AFTER I WALKED IN FRONT OF THESE TESLA. THIS INCIDENT COULD HAVE SERIOUSLY INJURED MYSELF OR ONE OF ... Read more
Crash
Incident date: Jan 1, 2025
My Volkswagen ID.4 experienced a sudden crack in the windshield followed by smoke and fire near the dashboard/A-pillar area. The manufacturer denied responsibility and claimed the windshield crack caused the fire, but glass cannot ignite or cause an electrical fire. This is a serious safety hazard because the fire originated where electrical components and sensors are located. The incident occurr... Read more
Fire
Incident date: Dec 3, 2025
Tundra has had and has throttle lag. Lag is so noticeable that other drivers notice. Following lag is a burst of power causing a jerk and or lunge forward. This is after a long pause. Happens on a roll, or start-stop situation. My truck has had the toyota tsb applied a long time ago.
Incident date: Dec 3, 2025
The contact owns a 2017 Acura MDX. The contact stated that while driving at 50 MPH, the transmission system error message displayed. The contact pulled over to the right side of the road and turned off, and attempted to restart the vehicle however, the vehicle failed to respond. A local dealer was contacted. The vehicle was towed to the dealer to be diagnosed, and it was determined that the trans... Read more
Incident date: Dec 3, 2025
There is an odor in the passenger cabin. Seems unsafe
Incident date: Dec 3, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The braking system failed to respond when the brake pedal was pressed. Additionally, the Automatic Emergency Braking (AEB) system did not activate. Both the vehicle and its components are available for inspection upon request. How was your safety or the safety of others put at risk? The vehicle was ... Read more
Crash
Incident date: Dec 3, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The braking system failed to respond when the brake pedal was pressed. Additionally, the Automatic Emergency Braking (AEB) system did not activate. Both the vehicle and its components are available for inspection upon request. How was your safety or the safety of others put at risk? The vehicle was ... Read more
Crash
Incident date: Dec 3, 2025
While driving on the highway my Jeep lost speed and power steering. All the warning lights flashed on and off while dinging. Dealership can't get a code to see what the problem is to fix correctly. Jeep has 2 dangerous recalls that could catch fire while driving or sitting. Both issues put my life at risk. Stellantis denied buy back.
Incident date: Jan 2, 2023
There is a "shift to park" alert that is listed as a recall from 2017-2019 gmc Acadia's. I have this alarm but apparently my vin is not affected. I would like this to be investigated as it seems my vehicle should be included in the recall.
Incident date: Jan 2, 2023
driving on highway at 65MPH truck suddenly locks up (brakes or shifts into park) and does not release.vehicle swerves while coming to stop. Occurred 2 times sent to dealership and could not duplicate issue. 3 weeks later same thing happened Both incidences happened while having cruise control on.
Incident date: Jan 2, 2023
driving on highway at 65MPH truck suddenly locks up (brakes or shifts into park) and does not release.vehicle swerves while coming to stop. Occurred 2 times sent to dealership and could not duplicate issue. 3 weeks later same thing happened Both incidences happened while having cruise control on.
Incident date: Oct 5, 2025
The contact owns a 2006 Chevrolet Corvette. The contact became aware that the VIN was included in NHTSA Campaign Number: 09V491000 (Structure). The vehicle was taken to the local dealer, where the contact was informed that the recall part was no longer available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware... Read more
Incident date: Dec 1, 2024
Daytime running lamp failure and fog light failure. Daytime running lamp failure causes poor visibility and the failure defect defeats its entire purpose for use. Fog light failure creates poor visibility during fog conditions and could result in not being visible to other drivers.
Incident date: Dec 1, 2024
The contact owns a 2017 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted and confirmed that parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repai... Read more
Incident date: Nov 11, 2024
To Whom It May Concern, I am the owner of a 2017 Kia Sorento (VIN ending in [XXX] ) and have recently experienced excessive oil consumption with the vehicle. The engine is losing approximately 2 quart of oil per 1000 miles, with no visible external leaks or exhaust smoke. I am aware that many Kia vehicles equipped with the 2.4L GDI engine have been affected by issues related to piston ring defects... Read more
Incident date: Nov 11, 2024
Very limited while driving in the dark cause head lights go off and can’t drive in the rain or snow cause wipers turn off not save for my family and I and other drivers on the road Thai all happen, After the dealer (Lithia Chevrolet of Redding, CA) performed GM recall programming on the Serial Data Gateway Module (SDGM) and related software updates, my truck began having serious electrical failu... Read more
Incident date: Nov 11, 2024
Very limited while driving in the dark cause head lights go off and can’t drive in the rain or snow cause wipers turn off not save for my family and I and other drivers on the road Thai all happen, After the dealer (Lithia Chevrolet of Redding, CA) performed GM recall programming on the Serial Data Gateway Module (SDGM) and related software updates, my truck began having serious electrical failu... Read more
Incident date: Aug 11, 2025
12-01-2025 driving to work in the morning approx 7:00A.M. and turned on the heater and had a very strong smell like fuel so immediately turned it off. Cracked my windows to air it out and then was super cold again and had turned on the heater to try again. Immediately had to turn it off and rolled windows down to air it out because the smell was intense and had started to feel nauseas. Later ... Read more
Incident date: Aug 11, 2025
I also have noticed the gurgling sound from the passenger's side when raining and/or when I have had my vehicle washed, and as of this morning 12/02/2025, I have a leak inside the cabin of my vehicle from the middle upper console and over the passenger side window. I am taking it to a windshield repair place to be inspected to see if it is an issue with the windshield or the moonroof. I will the... Read more
Incident date: Aug 11, 2025
Hi, I am writing regarding my leased 2024 Jeep Wrangler 4xe (VIN: [XXX] ), which is currently under both fire-risk safety recalls. I have been advised not to charge the vehicle and to keep it parked away from my home, buildings, and other cars due to the potential battery fire hazard. At this time, the dealership has confirmed that they are unable to perform the recall repair or provide a timel... Read more
Incident date: Dec 2, 2025
The contact owns a 2021 Jeep Wrangler. The contact received notification of NHTSA Campaign Number: 25V741000 (Electrical System). The contact stated that a recall repair for the battery was previously completed in 2023. The contact called a dealer and the manufacturer and was advised that the remedy was not yet available and to follow the instructions not to park the vehicle near any structures or... Read more
Incident date: Nov 30, 2025
The contact owns a 2016 Kia Soul. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The contact became aware that there was oil leaking from the engine near the spark plugs while checking prior to the warning light being illuminated. The vehicle was taken to a local dealer who diagnosed the vehicle and determined that the head gasket needed ... Read more
Incident date: Jul 10, 2025
The contact owns a 2024 Chevrolet Silverado 2500. The contact stated that after parking and turning off the vehicle, the tailgate inadvertently unlatched and opened. The contact stated that the failure was caused by a short-circuit in the tailgate electronic gate switch due to water entering the unit. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The contact relat... Read more