Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Nov 1, 2025
I purchased this RAM 1500 Big Horn Edition truck new on 12/23/24. The backup camera display has randomly failed 14 times only showing a blue screen. I have been able to clear the error by turning the vehicle off and back on except for two occasions (see*). There was not any resolution by the dealership on November 10, 2025, as they could not replicate the issue. The dates of this failure are: 1/22... Read more
Incident date: Jan 22, 2025
I am reporting a premature transmission failure on my 2022 Ford Bronco at approximately 85,000 miles. The vehicle required a full transmission replacement after experiencing internal transmission failure described by a Ford service manager as “something came apart inside the transmission.” The dealership quoted $13,000 for transmission replacement. Independent transmission specialists quoted ... Read more
Incident date: Jan 22, 2025
I am reporting a premature transmission failure on my 2022 Ford Bronco at approximately 85,000 miles. The vehicle required a full transmission replacement after experiencing internal transmission failure described by a Ford service manager as “something came apart inside the transmission.” The dealership quoted $13,000 for transmission replacement. Independent transmission specialists quoted ... Read more
Incident date: Jun 20, 2024
Several times in the last few years when taking off from a stop about 4 seconds into travel the transmission disengages and the engine races. If I was expecting to get though an intersection while traffic was coming into my path of travel I would be in their way and possibly struck. It happened again today. Thankfully I had full right of way and not in anyones path of travel. I had to let the ... Read more
Incident date: Jun 20, 2024
2019 F-150 2.7L EcoBoost, 10-speed. Intermittent unintended acceleration: while coasting or braking at low speed (10–25 mph) the engine suddenly revs to 3–4k RPM with a strong lurch forward against the brakes. Requires hard braking and shifting to Neutral to stop. Happens year-round, warm or cold, no warning lights. This is a known issue covered by TSB 19-2135 and SSM 49240 This problem star... Read more
Incident date: Jun 20, 2024
2019 F-150 2.7L EcoBoost, 10-speed. Intermittent unintended acceleration: while coasting or braking at low speed (10–25 mph) the engine suddenly revs to 3–4k RPM with a strong lurch forward against the brakes. Requires hard braking and shifting to Neutral to stop. Happens year-round, warm or cold, no warning lights. This is a known issue covered by TSB 19-2135 and SSM 49240 This problem star... Read more
Incident date: Dec 5, 2025
On [XXX] apex [XXX] Central I was driving west on [XXX], approaching the bridge that crosses from [XXX] to [XXX] and I heard a loud pop,I looked to my left and the driver's side window exploded with the glass shattering into tiny pieces and leaving a huge hole in the window with chunks hanging down.By the grace of God I did not have glass in my eyes or face drive to safety covering my face w my sw... Read more
Incident date: Dec 5, 2025
I have two open recalls on my 2024 Jeep a wrangler. I’m afraid to drive the vehicle for fear of fire and Jeep stopping at any moment according to the recalls.
Incident date: Dec 5, 2025
The contact owns a 2024 Kia K5. The contact received notification of NHTSA Campaign Number: 25V794000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair, and the contact was unable to ship the vehicle as planned. The manufact... Read more
Incident date: Jun 7, 2025
The contact owns a 2019 Ford Flex. The contact stated that while in reverse(R), the rearview camera image occasionally displayed a blank or blue screen. The contact then received notification of NHTSA Campaign Number: 24V951000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact called the dealer on several occasions about the recall and was informe... Read more
Incident date: Jun 7, 2025
The evap canister keeps tripping the engine light. I've had it repaired multiple times, but the code keeps triggering saying there's a leak in the EVAP canister. With the engine light triggering, it reduces power to the vehicle, and cause it to bog down slightly which is a big safety concern while traveling. I brought it to Ocean Honda of Brockton, MA multiple times and nothing has worked. The cod... Read more
Incident date: Dec 5, 2023
I bought this vehicle early 2023. From the moment I bought it I’ve had a loud ticking sound come from the dash or the motor when I start the car also when it’s really hot out. It also didn’t blow cold air. So I had to save up enough money to replace the AC components in my 2011 expedition. After I got it “repaired” It only lasted about six months and that’s being conservative. $2000 la... Read more
Incident date: Dec 5, 2023
The catalytic converters for the Ford Explorer Utility Police Interceptor fail prematurely, degrading the emissions from the vehicle and causing the vehicle to fail emissions testing. Although Ford has implemented a Customer Satisfaction Campaign 22M06, they do not inform owners of the campaign or potential problem. My car was inspected by two Ford dealerships who simply cleared the error code (P0... Read more
Incident date: Dec 5, 2025
The contact owns a 2024 Honda Accord. The contact stated that on several occasions while starting and driving the vehicle, the message “System Update Unavailable” was displayed. The vehicle was taken to the dealer several times, but was not diagnosed or repaired. The manufacturer was made aware of the failure. The contact expressed concerns that the vehicle was unsafe to drive. The contact was... Read more
Incident date: Dec 5, 2025
Headlights flicker off and then back on at random times while driving. I've been unable to reproduce the issue on command in any way. No warning lamps or anything by the truck. The first couple times while driving at night I thought it was my eyes because it happened when I was looking away like when turning around a neighborhood corner and checking for traffic. Now, I've noticed it happening ... Read more
Incident date: Dec 4, 2025
1- THE TURBO HAS FAILED TWICE 2- CURRENTLY The torque converter has failed. The mechanic has claimed this is a common problem and recommends a complete transmission replacement. This is available for inspection right now. The problem was suspected by Dealer but independent center diagnosed. The vehicle made a terrible hum as if it was going to explode. We had it cleaned and it made it stop for 1... Read more
Incident date: Dec 5, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that when the vehicle was started, the ABS warning light illuminated. The contact stated that while driving on approximately three occasions at various speeds, the brake pedal was depressed; however, the vehicle failed to slow down as intended, cau... Read more
Incident date: Dec 5, 2025
Transmission is sluggish and the RPM’s fluctuate between 1200 and 1400 at any speed going back and forth so the car has a back and fourth motion. Engine failure on 12/3/25 car stopped while driving. Makes a loud knocking sound. Most likely faulty bearings due to poorly engineered camshaft. White pear paint peeling since I purchased car. Capital Honda in San Jose unable to address any issue ... Read more
Incident date: Jan 1, 2019
Escape has developed water intrusion in cylinder #2 of the 2.0 ECOBOOST engine, with under 80,000 miles. continued driving of the car could cause overheating due to low coolant and potential motor seizing. check engine light has come on, with cylinder misfire but no low coolant warnings. Potential engine seizing will be a safety concern if the vehicle is in motion, causing loss of control and d... Read more
Incident date: Dec 15, 2024
I had taken our GMC Sierra 2500 with LT275/R20 Goodyear Wrangler tires into Henderson Chevrolet for maintenance and to have the tires checked. The technician stated that the front tires were showing tread separation. I was shocked because the tires only had around 20,000 miles. The truck is not used for towing and is kept in the garage away from the sun. I asked the technician to double check the ... Read more
Incident date: May 1, 2025
The CVT transmission in my 2018 Nissan Rogue Sport is malfunctioning and poses a serious safety hazard. The vehicle hesitates, loses power during acceleration, and displays warning lights while driving. This failure creates extremely dangerous situations, especially when merging into traffic, accelerating from a stop, or crossing intersections. Despite the widespread CVT issues in Nissan vehicles ... Read more
Incident date: Dec 5, 2025
The car was running as normal and then randomly it started kind of rough and seemed like maybe just cold. But I had my mechanic take a look, and he said that when he started it, which was the next day that it made a loud knocking sound upon start. On the 30th I had it towed out to West Hills Kia in Bremerton. And they reported back that the engine needed full repair. I only owned this car one yea... Read more
Incident date: Dec 5, 2025
At 7:20am on Dec 5, 2025, we used the remote start on our 2023 nissan rogue which was in our unopened garage. We heard a loud sound and walked out to find the back window shattered. It looks like it blew out by the heating element (defroster) on the window. It was roughly 10 degrees outside and maybe 40-50 degrees in our garage. We have not had this issue in the nearly 2.5 years we have owned ... Read more
Incident date: Dec 5, 2025
At 7:20am on Dec 5, 2025, we used the remote start on our 2023 nissan rogue which was in our unopened garage. We heard a loud sound and walked out to find the back window shattered. It looks like it blew out by the heating element (defroster) on the window. It was roughly 10 degrees outside and maybe 40-50 degrees in our garage. We have not had this issue in the nearly 2.5 years we have owned ... Read more
Incident date: Dec 31, 1969
I, [XXX] , hereby declare under oath that I have been a victim of fraud, negligence, and unfair business practices by Ford of Kendall. On [XXX], I purchased a 2020 RAM ProMaster 1500 HR (VIN: [XXX] ) for $45,906, based on the seller’s claim that it was inspected, certified, with a clean title and under manufacturer warranty, and eligible for an extended warranty.” A CarMax report dated Septemb... Read more
Incident date: Dec 31, 1969
I, [XXX] , hereby declare under oath that I have been a victim of fraud, negligence, and unfair business practices by Ford of Kendall. On [XXX], I purchased a 2020 RAM ProMaster 1500 HR (VIN: [XXX] ) for $45,906, based on the seller’s claim that it was inspected, certified, with a clean title and under manufacturer warranty, and eligible for an extended warranty.” A CarMax report dated Septemb... Read more
Incident date: Oct 22, 2023
My 2025 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses ... Read more
Incident date: Oct 22, 2023
formal complaint for gross negligence, warranty breach, and repeated mechanical failures involving my RAM 2020 ProMaster 1500 HR (VIN: [XXX] ). The vehicle remained out of service for 1 year, 4 months, and 18 days due to transmission damage. Five days after the final delivery, the transmission failed again. in addition, there is a persistent problem with the steering system. The dealership insist ... Read more
Incident date: Oct 22, 2023
formal complaint for gross negligence, warranty breach, and repeated mechanical failures involving my RAM 2020 ProMaster 1500 HR (VIN: [XXX] ). The vehicle remained out of service for 1 year, 4 months, and 18 days due to transmission damage. Five days after the final delivery, the transmission failed again. in addition, there is a persistent problem with the steering system. The dealership insist ... Read more
Incident date: Nov 17, 2025
While eating dinner, rear back glass shattered last night for absolutely no reason. Walked out of dinner and it was shattered. Police report was filed and taken to local Nissan dealership.
Incident date: May 8, 2024
Coolant intrusion in my 2017 Ford Escape Titanium presents a serious safety hazard that warrants an immediate recall. When coolant leaks into the engine’s cylinders, it can lead to sudden engine misfires, stalling, loss of power, or complete engine failure while the vehicle is in motion. This creates extremely dangerous driving conditions—especially at highway speeds, during turns, or in inter... Read more
Incident date: May 8, 2024
Coolant intrusion in my 2017 Ford Escape Titanium presents a serious safety hazard that warrants an immediate recall. When coolant leaks into the engine’s cylinders, it can lead to sudden engine misfires, stalling, loss of power, or complete engine failure while the vehicle is in motion. This creates extremely dangerous driving conditions—especially at highway speeds, during turns, or in inter... Read more
Incident date: Oct 25, 2025
The Hatchback was suddenly in operable where none of the buttons or fobs would open or close the hatchback to the point I was not able to close the hatch manually and the hatch flung open while driving causing dangerous driving conditions. I took it to the dealer and they replaced the hatch but the buttons in the vehicle still didn't work and found it was the connector pins were not connecting. My... Read more
Incident date: Nov 14, 2025
Engine overheating light comes on, car leaking fluid. Possible radiator or radiator hose. Unsafe to drive breaks are squeaky and bad.
RAM
1500
(2019) - VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:WINDSHIELD:ELECTRICAL HEATING ELEMENT
Dec 4, 2025
Incident date: Nov 6, 2025
The contact owns a 2021 Nissan Rogue. The contact stated that after remote starting the vehicle in cold weather, after two to three minutes, the contact drove the vehicle with the defroster activated for a half mile. After parking and depressing the stop button, there was a loud popping sound, and the contact became aware that the rear glass had exploded without impact. There were no injuries repo... Read more
Incident date: Dec 4, 2025
After routine maintenance replacing the valve cover gasket, the low pressure GDI fuel line developed a leak in an area away from where the maintenance had occurred. After a 10 minute drive, the car developed a fire in the engine compartment. Upon investigation by an independent auto mechanic, it was determined that the fuel line had become brittle and developed a crack that had sprayed fuel into t... Read more
Fire
Incident date: Dec 4, 2025
The engine light continues to come on and the only reading it gives off is that the engine is running lean. Nothing seems to be smoking or wrong with the vehicle. It continues to drive well. Then the backup cameras started to go on a blink. It comes off and on intermittently sometimes on while driving forward and less frequently on when in reverse.
Incident date: Dec 2, 2025
While driving home the car started making loud noises and lost power. I pulled over as quickly as possible and had the vehicle towed to a Honda dealer where they they reported: "New engine assembly (long block with heads) due to internal engine failure. Found metal shavings in engine oil when strained through filter and magnet ran across bottom of pan. includes engine replacement, gaskets and fl... Read more
Incident date: Jan 1, 2025
Odometer Fraud. The contact purchased a 2021 Hyundai Elantra. The contact stated that it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the mileage was 51,192 and at the time of receiving the vehicle from the dealer it was discovered that the mileage was 50,310.
Incident date: Dec 3, 2025
The contact owned a 2017 Lincoln MKC. The contact stated that while driving at 10 MPH, when attempting to park the vehicle on a residential street, the vehicle heisted, and the vehicle independently accelerated into her cousin's house. The contact mentioned she depressed the brake pedal to stop; however, the vehicle did not respond as intended. No air bags deployed. The contact was able to drive t... Read more
Crash
Incident date: Jun 10, 2025
My 2023 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting the Uconnect 5 (12” screen). These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving and loud screeching noises coming from the radio. When the screen goes black or freeze... Read more
Incident date: Jun 10, 2025
Misfire in cylinder 4 led to head gasket failure. The problem was diagnosed at the dealership, and there is an active TSB for this issue - however my vehicle is not covered.
Incident date: Jun 10, 2025
Vehicle will randomly not engage into 3rd gear or go faster than 31 mph. The engine temp will increase as the RPMs continue to stay elevated since the vehicle isn’t engaging 3rd gear.
Incident date: May 20, 2025
While driving my 2022 Ford Ranger, the transmission failed to engage Drive. I started my morning as usual, letting the vehicle warm up and the RPMs settle before leaving my neighborhood. As I pulled onto the main road, the truck began acting strangely—I noticed it wasn’t accelerating normally and felt constant gear shifting without gaining speed. To avoid blocking traffic, I pulled over at a l... Read more
Incident date: Apr 2, 2025
The contact owns a 2018 Nissan Pathfinder. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The failure persisted, and there was an abnormal knocking sound coming from the engine with the check engine warning light illuminated. In addition, the vehicle hesitated while starting the vehicle and pressing the Push to Start button. T... Read more
Incident date: Apr 2, 2025
The contact owns a 2018 Nissan Pathfinder. The contact stated that while driving at various speeds, the vehicle hesitated while depressing the accelerator pedal. The failure persisted, and there was an abnormal knocking sound coming from the engine with the check engine warning light illuminated. In addition, the vehicle hesitated while starting the vehicle and pressing the Push to Start button. T... Read more
Incident date: Nov 29, 2025
The contact owns a 2020 Ford F-350. The contact stated that while driving at an undisclosed speed, the engine power failure warning light illuminated, and the engine seized. The contact stated that the failure had occurred while towing a small vehicle. The contact coasted the vehicle to the shoulder of the road, which was very unsafe. The contact stated that while attempting to restart the vehicle... Read more
Incident date: Dec 4, 2019
MY 2020 5.3 L GMC AT4 IS EXPERIENCING LOSS OF POWER WITH BUCKING & STALLING. CYLINDERS ARE NOT ACTIVATING WHEN CALLED CHECK ENGINE LIGHT IS FLASHING, IT STARTS ROUGH AND MAKES NUMEROUS NOISES AT VARIOUS SPEEDS, AS WELL AS AT IDLE. SO I BROUGHT MY VEHICLE TO MY LOCAL AUTO REPAIR SHOP. OUR MECHANIC FOUND TWO FAILED FUEL INJECTORS AND A FAILED THROTTLE BODY. THEN THE LOUD KNOCKS IN MY BLOCK FAILED ... Read more
Incident date: Nov 3, 2025
Spontaneous rear tailgate shattered glass while parked. Yes, available for inspection. If I had driven the vehicle off the lot, I could have had flying glass to the vehicle behind me. Yes, the vehicle was immediately taken into the dealership & awaiting repairs. Vehicle has been inspected by Acura dealer. No, there were no signs of the problem prior to failure.
Incident date: Nov 23, 2025
During snowy but manageable conditions, the brake system on my 2021 RAV4 Prime SE failed to respond, and the vehicle did not decelerate when I pressed the brake pedal. A “Pre-Collision System Malfunction” warning appeared shortly before impact. I was unable to steer away despite attempting an evasive turn. The vehicle collided with the car in front of me, and the airbags did not deploy. I wa... Read more
Crash