Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Aug 15, 2025
The vehicle shakes and engine abruptly shuts off even after a new tune up
Incident date: Aug 15, 2025
The vehicle shakes and engine abruptly shuts off even after a new tune up
Incident date: Aug 29, 2025
Vehicle stall - engine cut off - on highway at speed (50-55miles/hr) posing driver and passenger safety. No OBD error code or ECU error Similar incidents reported by Mercedes owners S500 model across USA As posted on Mercedes forums.
Incident date: Aug 28, 2025
Electric Power Steering Loss Entire Power steering and front end rack steering had to be replaced.
Incident date: Aug 28, 2025
Battery drains when vehicle is off and not running. If not fully charged the alternator will overwork and not be able to charge the battery for the length of the drive causing the battery to go dead while driving.
Incident date: Aug 31, 2025
This vehicle is a pile of hot garbage. Front end collision system slams on the brakes when you are not even close to hitting something in front of you plus it will auto brake randomly but often. I was backing into a parking spot and someone walked in front of the car and it slammed on the brakes. Dealer says only way to fix this is to turn the entire safety system off. The coffee break warning ha... Read more
Incident date: Aug 19, 2025
I purchased a dodge 3500 truck on October 16th 2024. My truck as of today has 4900 miles on it. It is a one ton dually. I noticed this week two of the rear outside tires have cracks and defective tread. I took it to a tire shop and they confirmed these tires are bad. I tow a 40 foot fifth wheel trailer. If I had had a blowout it could of been a huge problem for myself and those on the road around ... Read more
Incident date: Dec 31, 1969
The rear light bar in the tailgate that also includes my back up lights is defective. The light bar was defective at delivery of vehicle and this is the second time this light bar has been deemed defective by a Ford Dealership Service Department. The first repair on this defect was covered under a recall. This issue is a safety concern as it causes the rear light bar to flicker on and off and... Read more
Incident date: Jul 10, 2025
Me and my husband were driving down the road to go see a friend and all of a sudden the wheel hub assembly broke in half causing us to have to slam on our brakes and keep from crashing. The wheel almost ended up under our truck making the truck look like it was kachowing like Lightening McQueen from the movie Cars
Incident date: Jul 10, 2025
OnStar module has failed and malfunctioned. Vehicle is available for inspection. Vehicle now sates it needs an important safety update from GM, but vehicle will not update. Vehicle has not been to a dealership at this time, because I can not get a dealership to give me an estimate for repairs, not will they provide a loaner. But the error code has been verified in writing by OnStar- yet they re... Read more
Incident date: Jul 10, 2025
OnStar module has failed and malfunctioned. Vehicle is available for inspection. Vehicle now sates it needs an important safety update from GM, but vehicle will not update. Vehicle has not been to a dealership at this time, because I can not get a dealership to give me an estimate for repairs, not will they provide a loaner. But the error code has been verified in writing by OnStar- yet they re... Read more
Incident date: Aug 28, 2025
2025 Dodge Ram 1500 with 741 miles began showing "Warning Light Illumination Unavailable Service Required". From what I have seen in numerous Ram forums this is a common occurrence. At this time I am told Ram does not have a solution for this. My concern is that no one at the dealership or Ram customer care can tell me what warning lights I may not be able to see when this warning appears. Vehicle... Read more
Incident date: Aug 28, 2025
Brake lines have completely rusted through. Car had additional rust issues on the subframe which Mercedes admitted and replaced as part of an extended warranty . When that was repaired they never mentioned the brakes. Now 3 months later the brake lines rusted completely through … seems both subframe and lines rust at the same rate. And I would presume both cause equal safety risk. Why have... Read more
Incident date: Aug 8, 2025
I was driving my 2012 expedition and suddenly the vehicle went from doing 60 to 40 immediately the tires squealed and threw me into the right lane . This vehicle transmission has a recall for down shifting and power train issues. My vin number does not fit the Recall but my vehicle has all the symptoms of multiple recalls and is not safe to drive . Had i not known how to drive i ... Read more
Incident date: Aug 25, 2025
Although my VIN currently shows no open recalls (because the fuel pump recall was previously marked completed), the replacement part failed while driving in traffic, leaving me stranded. This vehicle previously had the low-pressure fuel pump replaced under the Honda recall campaign. On [XXX], the replacement fuel pump failed again while driving in rush hour traffic in North Dallas, causing the ve... Read more
Incident date: Aug 29, 2025
Bought the truck from BILL LUKE MARANA was told there were no major safety issues with recalls and that the only recall was debris in engine that didn't have a fix yet.... drove the car from dealership to home, upon arriving home my wife smelled gas, i thought it was cleaning fluid smell or something. drove the truck to circle k smelled gas but though it was circle k . drove the truck once more ... Read more
Incident date: Aug 29, 2025
Bought the truck from BILL LUKE MARANA was told there were no major safety issues with recalls and that the only recall was debris in engine that didn't have a fix yet.... drove the car from dealership to home, upon arriving home my wife smelled gas, i thought it was cleaning fluid smell or something. drove the truck to circle k smelled gas but though it was circle k . drove the truck once more ... Read more
Incident date: Aug 28, 2025
The contact owns a 2023 Nissan Rogue. The contact stated that while driving at an undisclosed speed, there was an abnormal sound coming from the engine. No warning lights were illuminated. The vehicle was taken to the dealer; however, the vehicle was not diagnosed. The vehicle was then taken to an independent mechanic, where it was diagnosed with bearing failure. The contact was informed that the ... Read more
Incident date: Aug 20, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle jerked abnormally. There was an abnormally loud banging sound while attempting to change gears. The “Service 4WD” warning light was illuminated. The vehicle was taken to the dealer, where it was diagnosed, and determined that the power transfer unit had failed and needed to be repl... Read more
Incident date: Nov 24, 2024
My 2018 Chevrolet Traverse, has unresolved safety defects that endanger occupants and other road users. These include transmission failure with loss of acceleration, “Shift‑to‑Park” malfunctions preventing engine shut‑off, inoperative blind‑spot/cross‑traffic sensors, faulty tire pressure monitoring, and an active oil leak from the timing gasket cover. These issues occur unpredictabl... Read more
Incident date: Jan 5, 2025
Please refer to Part 573 Safety Recall Report 25V536. This report seeks to bring to the attention of the NHTSA that additional General Motors, LLC Chevrolet Corvette Models NOT INCLUDED in the Recall Report are virtually identical in design and having the identical safety issue. THE ISSUE: Excess fuel spilled into the fuel filler pocket drains directly into the left-side fan equipped air intake. T... Read more
Incident date: Apr 3, 2025
I called the dealer Empire Nissan in Ontario were we purchased the vehicle to have the recall fixed. I was informed they don't have the parts in to fix it. I asked do they know when more or less it will arrive? They tell me no idea. I ask if it's possible to get a loaner meanwhile don't want to risk vehicle catching on fire according to recall it states this can happen if not taken care of they sa... Read more
Incident date: Apr 3, 2025
The contact owns a 2011 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the ABS warning light illuminated. The accelerator pedal was depressed; however, the vehicle failed to accelerate. In addition, the contact stated that the failure reoccurred. The brake pedal was depressed; however the vehicle failed to stop as intended. The contact coasted the vehicle into a par... Read more
Incident date: Aug 29, 2025
On July 7th, I reported to dealer that the car was uneven when parked. The right front suspension was sagging. The dealer stated that unless a malfunction idicator lamp was on they could not see the car. On August 12th, I took the car in and they stated that the control arm and suspension strut needed replacement and that the damage occured becuase I scraped the wheel when I was parking the car. T... Read more
Incident date: Aug 29, 2025
The backup camera is dysfunctional. It shows an inverted, upside-down image, sometimes it is just black or unavailable, it is glitchy. It is available for inspection upon request. The errors have made it unsafe to backup or see oncoming (from the rear) traffic. It is a known issue with a known recall. It is still ongoing with no solution "parts are not available" - for an unreasonable amount of... Read more
Incident date: Jun 11, 2025
I was at a stop light, light turned green and as I started to accelerate there was a loud banging noise and it felt like I had been hit from behind. I pulled over to check out my car but nothing seemed wrong. The exact same thing happened about 2 1/2 months prior to this incident The jolt was so much so that my head hit the headrest hard enough to cause a headache for several hours
Incident date: Feb 10, 2025
I own a 2022 Jeep Grand Wagoneer Series III (VIN [XXX] ) that has experienced repeated, unresolved electrical system failures which pose a direct risk to my safety and to the motoring public. The vehicle has already required fourteen warranty visits, with thirty-one days out of service and twenty repeat repairs. The problems include multiple no-crank/no-start events that have left me stranded, fou... Read more
Incident date: Aug 16, 2025
I have had several incidents where the forward collision activated for no reason. I didn’t keep track of dates because I did t realize I would need to. Then I began having other issues: Incident 1 June 7, 2025: i was driving down the road and lost all power. Car wouldn’t start back up. Got a jumpstart and didn’t have any issues like that after that for two months. Issue 2: July 3, 2... Read more
Incident date: Feb 26, 2025
Premature failure of rear shock absorbers due to rust, leaking. Unpainted upper portion of shocks rusts out.
Incident date: Feb 26, 2025
The contact owns a 2019 Hyundai Elantra. While the contact’s daughter was driving at an undisclosed speed, the vehicle stalled. During the failure, the check engine and oil warning lights were illuminated. The vehicle was later towed to an independent mechanic and was diagnosed and determined that the engine had failed and needed to be replaced. The vehicle was not yet repaired. The contact was ... Read more
Incident date: Aug 19, 2025
The contact owns a 2024 Ford Transit. The contact stated that he was unable to rent the vehicle on Turo. The contact received information on NHTSA Campaign Number: 25V315000 (Back Over Prevention). The local dealer was not contacted, and the vehicle was not diagnosed or repaired. The manufacturer was contacted; however, only a recorded message was available. The contact had not experienced a failu... Read more
Incident date: Aug 28, 2024
Car has been driven only 50k miles and while making right turns the steering clicks and often kicks back . Seems like a problem with manufacturing
Incident date: Nov 27, 2024
Multipurpose camera is defective. The camera is available for inspection upon request. A number of safety features do not work when this camera is not operational, including forward collision warning and lane departure warning. Honda dealership performed a diagnostic and confirmed it needs to be replaced. No other parties have inspected the camera. There were no warning messages prior to the... Read more
Incident date: Jan 28, 2025
The contact owns a 2017 Land Rover Range Rover. The contact received notification of NHTSA Campaign Number: 25V514000 (Steering); however, the part to do the recall repair was not available. The dealer was contacted, and the contact was informed that the parts were not available. The contact stated that the vehicle was a business vehicle. In addition, the contact stated that because of the unrepai... Read more
Incident date: Aug 2, 2025
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact made several phone calls to several dealers and was informed that the parts were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. ... Read more
Incident date: Aug 2, 2025
Alternator stopped working no warning no lights nothing just stopped.
Incident date: Nov 27, 2024
Alternator stopped working no warning no lights nothing just stopped.
Incident date: Aug 15, 2025
The Ford BlueCruise system almost got my family and myself rear ended with possibly a major injury to death. On our way to San Antonio, Texas from Houston, Texas we were driving across [XXX] withe the BlueCruise engaged. Then out of no where it started giving me the message to place my hands on the steering wheel. My hands were on the steering wheel. It gave me the message 3 times. Then it shoo... Read more
Incident date: Aug 22, 2025
NHTSA Safety Complaint – Seat Heater Defect Vehicle: 2017 Lexus RX 350 Mileage at purchase: 45,430 Purchase date: Feb. 17, 2025 Dealer: Lexus of Tacoma at Fife, WA Description of Problem: The driver’s seat heater does not function properly. It is slow to activate (5–6 minutes), then overheats uncontrollably even when set to “LOW.” On multiple occasions, the seat became hot enough to ca... Read more
1 injured
Incident date: Aug 22, 2025
Dealership service department found a cracked cylinder head. This issue has been reported to NHTSA by Mazda. The car is being serviced and this issue was found. I’m attaching photos and also report from dealership l.
Incident date: Dec 2, 2024
The Horn never worked since I bought it in August 2023, i’ve been in a countless near accident situations where I was rendered helpless. I’ve had several instances where I get locked out of my car because the vehicle would not read the key. I tried fix the issue because I assumed it was a dead car or key battery but the same problems kept happening shortly after. I became aware of the issue wi... Read more
Incident date: Aug 28, 2025
Rear tires locked up in reverse. While in gear they lock up randomly. Car shut off and broke down while driving on expressway and lost control. No accident but could’ve been bad. 4x4 light on says svc. Mechanic says shows signs of new safety recall 02C? Talked to Jeep dealership and they weren’t aware of such recall on this model. Need help on who to contact and what to do.
Incident date: Aug 20, 2025
Coolant intrusion into cylinder 2 at 26,000 miles. Was told by mechanic this is due to thin cylinder wall design between cylinder 2 and 3. And the thin coolant channel cut between them. A new engine block manufactured after 2020 was recommended because the engine design was changed to fix this issue. My warranty expired 4 months prior so I had to fix myself.
Incident date: Nov 27, 2024
Subject: Vehicle Theft Due to Security Vulnerability – 2023 Honda CR-V Hybrid Vehicle Information: • Make: Honda • Model: CR-V Hybrid AWD • Year: 2023 Description of the Problem: I am reporting a serious security vulnerability in my 2023 Honda CR-V Hybrid, which was stolen [XXX] from a residential parking lot in Bayside Queens, NY. The theft occurred despite the vehicle being locked and ... Read more
Incident date: Aug 24, 2025
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The infotainment touchscreen is malfunctioning. It registers false inputs “ghost touches” without any user interaction. Yes, the vehicle and affected screen are available for inspection upon request. 2. How was your safety or the safety of others put at risk? The ghost touches cause the scree... Read more
Incident date: Aug 24, 2025
1. What component or system failed or malfunctioned, and is it available for inspection upon request? The infotainment touchscreen is malfunctioning. It registers false inputs “ghost touches” without any user interaction. Yes, the vehicle and affected screen are available for inspection upon request. 2. How was your safety or the safety of others put at risk? The ghost touches cause the scree... Read more
Incident date: Aug 1, 2025
Side view mirrors shake to the point you cannot see out of them. Car has 2K miles on it and has been to the dealer 5 times over the past month for resolution. Dealer and toyota have escalated to a more advanced technical team, they took a look at it and informed me it is a normal characteristic of the vehicle with no fix. This is unacceptable and not safe to drive on the highway.
Incident date: Aug 25, 2025
The contact owns a 2026 Honda CR-V. The contact stated that while driving 45 MPH with the Forward Collision Avoidance: Adaptive Cruise Control feature activated, the vehicle independently decelerated unintendedly. The vehicle resumed normal driving operation immediately after the failure. The vehicle was taken to a dealer, where the contact alerted a service technician that the Forward Collision A... Read more
Incident date: Aug 25, 2025
The contact owns a 2026 Honda CR-V. The contact stated that while driving 45 MPH with the Forward Collision Avoidance: Adaptive Cruise Control feature activated, the vehicle independently decelerated unintendedly. The vehicle resumed normal driving operation immediately after the failure. The vehicle was taken to a dealer, where the contact alerted a service technician that the Forward Collision A... Read more
Incident date: Aug 22, 2025
I WAS DRIVING MY JEEP AND MY DRIVERS HEADREST RANDOMLY POOPED OUT AND HIT THE BACK OF MY HEAD! I WAS SHOCKED AND THE POP HURT MY NEXT AND CAUSED ME TO ALMOST HIT THE CAR NEXT TO ME .