Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Nov 24, 2025
The contact owns a 2024 Toyota Tundra. The contact stated that the rearview camera displayed a frozen image or a black screen while the vehicle was in reverse(R). The contact stated that the failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. In addition, the infotainment screen failed to function as intended. While the contact was using the ha... Read more
Incident date: Nov 10, 2025
Vehicle experiences sudden and dangerous loss of power while driving, including hesitation during acceleration, consistent with connecting-rod bearing failure risk known in this model’s GDI engine. Dealer estimate found timing and oil-flow component failures connected to internal engine damage. Vehicle is unsafe to drive and stalls/lacks power unexpectedly, creating a high risk of crash.”
Incident date: Nov 25, 2025
My vehicle was sent to the Kia dealership for service after a front-end collision there was minor body damage however the car wouldn't move so long story short a modular had to be replaced on the transmission there was multiple issues trying to program it I was told there was an issue with my computer they had to reach out to Kia manufacturer for help. I received my car back and while it was there... Read more
Crash
Incident date: Oct 16, 2025
The contact owns a 2016 Chevrolet Silverado 1500. The contact stated that while starting the vehicle, there was a loud rattling sound coming from the engine compartment, with the check engine warning light illuminated. The contact stated that while driving at an undisclosed speed, the vehicle jerked unexpectedly, with the check engine warning light illuminated. Additionally, the contact stated tha... Read more
Incident date: Dec 9, 2025
Vehicle experienced whining noise when decelerating. Toyota dealer service technician documented the noise as coming from the transmission due to an issue with the pinion shafts. Our safety was put at risk by a potential for the transmission no longer working when driving. There were no warning lamps, messages, etc. prior to the failure. The failure occurred around 136,000 miles. All recommended s... Read more
Incident date: Dec 9, 2025
My 2024 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses ... Read more
Incident date: Dec 9, 2025
I have a certified 2024 VW Atlas with 22K miles. I noticed a strong rattling when braking at higher speeds. And the breaks are constantly squeaking. The VW dealer said the brakes looked good. I took it to Brake Master and they did a full inspection and found the brakes were in a descent shape but the rotors were severely damaged and had some stress fractures. Notes from BM: Check front brakes a... Read more
Incident date: Dec 9, 2025
I am reporting a serious safety issue involving my 2024 BMW X3 purchased from Countryside Mitsubishi in Countryside, Illinois, on November 7, 2025. Within hours of purchase, I discovered multiple defects that were not disclosed before the sale. The most concerning issue involves the windshield wiper system and forward sensor components, which began to malfunction immediately. The vehicle’s onbo... Read more
Incident date: Nov 29, 2025
Hello, I just purchase this vehicle from a dealership, 615 auto sales. After purchasing the vehicle I decided to go and get the recall done that was never done to the vehicle at the repair shop they did the recall but then ask me where did I purchase this vehicle from then I told them. The repair shop told me the grim news that the car was very rusted and should have not been sold like it was. The... Read more
Incident date: Dec 8, 2025
door lock actuator on passenger side door has stopped working. cannot unlock or lock the passenger side door from drivers side or outside of passenger side. from inside, driver must reach across vehicle by undoing seat belt, usually with car running, sometimes with transmission in drive, to manually unlock passsenger door for passenger. This has been a common complaint on Ford Forums. It is ev... Read more
Incident date: Jun 20, 2025
Vehicle will not shift into drive. This issue is similar to the ZB3 problem. Improperly heat treated shifter parts failed and will not allow the transmission to shift into drive.
RAM
PROMASTER CITY
(2017) - ELECTRICAL SYSTEM
Dec 8, 2025
Incident date: Dec 8, 2025
The contact owns a 2024 Lexus RX. The contact stated that while idle at a red stoplight, the entire vehicle began to violently jerk back and forth. No warning lights illuminated. The vehicle was taken to a local dealer, where it was diagnosed with a software malfunction, and the failure was replicated. The vehicle was repaired. Medical attention was sought for severe depression, anxiety, PTSD, mem... Read more
1 injured
Incident date: Dec 4, 2024
My 2022 Tesla Model X has two recurring safety-critical defects that remain unresolved despite multiple repair attempts. 1. Airbag / Restraint System Failure (RCM2 / OCS Defect): The vehicle frequently misclassifies the front passenger seat. It shows a passenger when the seat is empty and activates passenger seatbelt warnings incorrectly. Recently the vehicle displayed: “Front passenger safety ... Read more
Incident date: Dec 4, 2024
My 2022 Tesla Model X has two recurring safety-critical defects that remain unresolved despite multiple repair attempts. 1. Airbag / Restraint System Failure (RCM2 / OCS Defect): The vehicle frequently misclassifies the front passenger seat. It shows a passenger when the seat is empty and activates passenger seatbelt warnings incorrectly. Recently the vehicle displayed: “Front passenger safety ... Read more
Incident date: Dec 5, 2025
The contact owns a 2017 Chevrolet Silverado 1500. The contact stated that while driving 10 MPH through a drive-thru, the brake pedal was depressed but was firm. The contact pumped the brake pedal, and the vehicle slowly responded and nearly rear-ended another vehicle. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that a fee would be charged... Read more
Incident date: Dec 5, 2025
The contact owns a 2016 Jeep Cherokee. The contact stated that upon starting the vehicle, the message “4WD not Accessible” was displayed. While reversing out of the driveway, the light turned off and on. While driving at 25 MPH, the 4WD warning light illuminated. The contact called the local dealer, who confirmed that the power transfer unit (PTU) might be damaged and had disengaged the trans... Read more
Incident date: Dec 5, 2025
When shifting into reverse, the rear camera feed would not appear on screen. I tried shifting into other gears and back into reverse multiple times, and it did not appear any time the vehicle was in reverse. The gear indicator did show that the vehicle was in reverse. The display for the rear parking sensors did appear on the instrument cluster, but there were no obstacles at the time, so I do not... Read more
Incident date: Oct 31, 2024
The contact owns a 2022 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 25V741000 (ELECTRICAL SYSTEM). However, the part to do the recall repair was not yet available. The local dealer was not contacted. The contact stated that there was an abnormal sound coming from the rear suspension after the vehicle was purchased. The vehicle was repaired several times; howev... Read more
Incident date: May 2, 2023
I purchased this vehicle used in August 2025 from the estate of a friend's relative. The records show it was meticulously maintained and no recall notices have been unaddressed. The prior owner used it infrequently and it still has just under 90k miles. There were no major engine issues when my local repair shop (over 12 years and 3 vehicles) inspected all systems, and the vehicle passed for PA st... Read more
Incident date: May 2, 2023
I purchased this vehicle used in August 2025 from the estate of a friend's relative. The records show it was meticulously maintained and no recall notices have been unaddressed. The prior owner used it infrequently and it still has just under 90k miles. There were no major engine issues when my local repair shop (over 12 years and 3 vehicles) inspected all systems, and the vehicle passed for PA st... Read more
Incident date: May 2, 2023
Subject: Safety Recall 24V-957 – Loss of Power Risk – Dealer Mishandling I am filing a complaint regarding Ford recall 24V-957 (Ford reference 24S78) for my vehicle. The recall states the defect can cause: “Loss of driving power, increasing the risk of a crash” “Engine stall” “Loss of motive power while driving” My vehicle has shown symptoms consistent with these safety risk... Read more
Incident date: Apr 10, 2025
See attached document for complaint.
Incident date: Aug 12, 2024
Purchased new and after 3 weeks (about 600 miles) I was on highway between 60-70 MPH truck started to shutter like it was losing power and would not accelerate. I complained to the sales person and he stated it ran a little rough when purchased first day - I was told it just needs to warm up. Took truck to dealer and they determined at this time it was a misfire and lifter bank issue. There ... Read more
RAM
PROMASTER CITY
(2022) - FUEL SYSTEM, GASOLINE
Dec 8, 2025
Incident date: Mar 19, 2025
The contact owns a 2013 Chevrolet Silverado 1500. The contact stated that while operating the vehicle, there was an abnormal fuel odor inside the cabin of the vehicle with the check engine warning light illuminated. The vehicle was taken to the local dealer, who diagnosed that the subframe of the vehicle and the rear cross member were severely rusted, causing the fuel tank to become unsecured. The... Read more
RAM
PROMASTER CITY
(2022) - ENGINE
Dec 8, 2025
Incident date: Mar 19, 2025
The contact owns a 2013 Chevrolet Silverado 1500. The contact stated that while operating the vehicle, there was an abnormal fuel odor inside the cabin of the vehicle with the check engine warning light illuminated. The vehicle was taken to the local dealer, who diagnosed that the subframe of the vehicle and the rear cross member were severely rusted, causing the fuel tank to become unsecured. The... Read more
Incident date: Oct 6, 2025
The wireless phone charger in my 2023 VW Tiguan does not function as intended and consistently fails to charge any phone, regardless of placement, brand, or case. The charging pad repeatedly disconnects, overheats the phone, or never initiates charging at all, making the feature completely unusable. This is a safety concern because it encourages drivers to handle their phones while driving after a... Read more
Incident date: Oct 6, 2025
Several situations where the throttle hesitates when entering traffic or trying to come to interstate speeds on merge ramps. 1-2 sec delay has caused potential close calls while merging, when plenty of room existed to merge at speed.
Incident date: Oct 6, 2025
My 2014 Ford escape started leaking coolant into the engine, producing a terrible odor throughout the cab and causing overheating. The mechanic pressure tested the coolant system and identified coolant leaking into the cylinders. This is a common occurrence in this make and model.
Incident date: Nov 29, 2025
The contact owns 2016 Cadillac CTS. The contact stated while driving at various speeds, the vehicle lost power steering functionality. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the steering rack and pinion needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Number: 25V175000 (STEERING); however, the VI... Read more
Incident date: Nov 19, 2025
Gas tank melted on top of the tank next to drive shaft and a hole was leaking gas- we are keeping the tank that was removed for investigation. Extreme safety issue that put my daughter and granddaughters at risk of fire/explosion when it was unknown that there was a gas leak while driving. The part was inspected by a repair shop in Lake Havasu AZ as well as the Capistrano Volkswagen, CA dealer... Read more
Incident date: Nov 19, 2025
I am filing this complaint because my Fiat 500e has an active safety recall, but I have been unable to obtain a safe, reasonable, or competent recall repair. There is no qualified Fiat service center within a practical distance of my home in Toledo, Ohio. The nearest authorized location, Yark Chrysler Jeep Dodge Ram, previously mishandled basic warranty EV service and routed my car to unqualified ... Read more
Incident date: Nov 29, 2025
Steering locked up while traveling down highway unable to turn the Steering wheel had to be towed from highway. NHTSA CAMPAIGN NUMBER 16V16700. MANUFACTURING CAMPAIGN NUMBER S19 THERE IS A RECALL ON THE ELECTRIC POWER STEERING..SPOKE WITH RECALL SPECIALIST AT CHYSLER CUSTOMER CARE ON 12-08-2025: @7:17PM EST . UPON TALKI G TO EMPLOYEE WHOM NAME IS ASHER ID NUMBER T033HD WAS UNABLE TO LOCATE T... Read more
Incident date: Dec 7, 2025
I was driving on the highway when there was a sudden drop in power, accompanied by a flashing engine light. I was unable to proceed at normal highway speeds and was worried about a complete loss of power. I was able to coast/stay in a low gear to get off the highway and find a safe place to park the vehicle. Shortly after parking, the engine stopped and would not engage on attempts to restart. ... Read more
Incident date: Mar 1, 2025
2023 Gmc Yukon XL SLT 5.3 Liter V8 engine As i was crusing on hiway my engine gave up lost of power knocking noise and check engine light appeared on dash it was a very serious matter when you are on hiway and engine fails on you ive gotte the car diagnosed it had known issue like the rest of GM trucks and suv Lifter failure/camshaft/push rods complete engine had to be either replace or professio... Read more
Incident date: May 1, 2025
The driver and passenger seats has popping on the back side near the lumbar support. This happens during braking and acceleration. Its a safety concern because it distracts when driving and gives an uncomfortable feeling. Brought to dealership twice and no help into fixing the problem.
Incident date: Jun 1, 2025
I purchased (traded into) a 2021 Jeep Wrangler on October 31, 2024. The vehicle already had an open safety recall (68C) at the time of purchase. Shortly after, the vehicle began experiencing severe and dangerous safety failures. While driving, the Jeep suddenly goes into “turtle mode,” loses power without warning, and drops to 7–12 mph in traffic. The engine light comes on and the vehicle b... Read more
Incident date: Dec 7, 2025
[XXX] we were driving to San Francisco. Traffic was very light because of the upcoming Thanksgiving Holiday. We were about 1000 feet from the toll plaza, driving at 50-55 MPH. There was a car behind us about six car lengths back. There were no cars in front of us between us and the Toll Plaza. Nothing at all. There were no cars in lanes to our left nor right in our vicinity. Suddenly our car mad... Read more
Incident date: Dec 7, 2025
[XXX] we were driving to San Francisco. Traffic was very light because of the upcoming Thanksgiving Holiday. We were about 1000 feet from the toll plaza, driving at 50-55 MPH. There was a car behind us about six car lengths back. There were no cars in front of us between us and the Toll Plaza. Nothing at all. There were no cars in lanes to our left nor right in our vicinity. Suddenly our car mad... Read more
Incident date: Dec 7, 2025
My 2021 Chevrolet Blazer experienced a radiator failure at approximately 42,000 miles. The radiator and cooling system malfunctioned, causing coolant loss and triggering a warning light on the instrument panel. The failed radiator is available for inspection upon request. This defect put my safety and the safety of others at risk because a compromised radiator can lead to engine overheating, sudd... Read more
Incident date: Dec 6, 2025
About 3 times already the vehicle have stalled after been stop at a traffic light. When I lift my foot from the brake pedal and hit the gas the vehicle does not move. I had to hit the brakes and put it in park and then drive again for it to go. The last time yesterday I was on a hill and the vehicle went back when I tried to hit the gas. I took it to the dealer on Nov 19, and they kept it for four... Read more
Incident date: Dec 6, 2025
In August 2025, my 2017 Audi A3 (VIN [XXX] ) experienced repeated stalling, strong gasoline odors inside the cabin, and a check engine light immediately after Audi completed recall-related service. The safety issue was later confirmed by the dealership to be caused by a failed suction jet pump (NHTSA Recall 24V110), which allowed fuel to enter the EVAP system and leak into the rear seat area and c... Read more
1 injured
Incident date: Dec 6, 2025
In August 2025, my 2017 Audi A3 (VIN [XXX] ) experienced repeated stalling, strong gasoline odors inside the cabin, and a check engine light immediately after Audi completed recall-related service. The safety issue was later confirmed by the dealership to be caused by a failed suction jet pump (NHTSA Recall 24V110), which allowed fuel to enter the EVAP system and leak into the rear seat area and c... Read more
1 injured
Incident date: Dec 4, 2025
I had turned on my front and rear window defrosters and as I was driving along the road, my rear windshield shattered unprovoked.
Incident date: Oct 1, 2025
Vehicle Cannot Be Safely Driven – Structural / Suspension Defect Suspected – Dealer Claims “Repair Completed” Despite Unequal Wheelbase My vehicle is currently unsafe to operate, due to the following critical issues: ⸻ 1. Left–right wheelbase inconsistency The front and rear wheelbase measurements are not equal side-to-side. This is a strong indicator of structural deviation, such ... Read more
Incident date: Nov 7, 2025
I recently purchased a new Tesla Model Y in July 2025 . The vehicle has a loud clunking/creaking noise coming from the front suspension at low speeds, especially when driving over small bumps, turning into driveways, or when the road surface is uneven. The noise is noticeable inside the cabin and feels like a mechanical component is shifting. I brought the vehicle to Tesla Service twice the first ... Read more
Incident date: Nov 7, 2025
My 2019 RAM 1500 diesel (built 12/12/2019 is included in Recall 23V-411 for tone wheel delamination. My tone wheel has failed (confirmed by technician). Stellantis provides free tone wheel replacement under Recall 73A for 2014 and 2016 models but excludes 2015/2017/2018/2019 models despite having the identical defect from the same supplier. I received only Recall 66A (software) which did not preve... Read more
Incident date: Nov 1, 2025
Head gasket caused by 1/4 inch head bolts and torqued to 50 lbs multiple people have filed a class action lawsuit regarding this and it’s affecting most Hondas with a 1.5L engine. It caused misfiring and jerking it was inspected and confirmed by Honda service center that my head gasket was blown and I had purchased the car 12k miles ago.