Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Dec 11, 2025
My new Mazda CX-90 failed to restart after being stopped at a stop sign. After restarting manually, the dash displayed the check engine light and the “i-stop malfunction” light. The car now flashes this warning whenever it is on. There is an open recall for this issue (24V-816) but my local Mazda dealer does not pull anything up when they search my VIN. It appears the recall only applies to th... Read more
Incident date: Dec 11, 2025
The automatic transmission in my 2019 Ford Edge SEL, stumbles in the middle gears as it shifts through the 8 shift points of the transmission. My car has 68,000 miles on it.
Incident date: Apr 11, 2025
The contact owns a 2018 Jeep Grand Cherokee. The contact stated that the infotainment screen was significantly delaminated, causing unintended screen activation, preventing the driver from activating some vehicle safety functions as needed. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was notified of the failure and advised the contact to purchas... Read more
Incident date: Dec 12, 2023
On 11/7/25 I brought my Jeep Wrangler 4xe for the two active recalls and an oil change. The battery recall could not be done. The motive power was supposedly fixed. Since then there has been a new problem. The Jeep gets to the point of stall (like the motive power issue) however right before the stall it surges. This really caught me off guard the first few times and I barely avoided three acciden... Read more
Incident date: Dec 1, 2025
On 11/7/25 I brought my Jeep Wrangler 4xe for the two active recalls and an oil change. The battery recall could not be done. The motive power was supposedly fixed. Since then there has been a new problem. The Jeep gets to the point of stall (like the motive power issue) however right before the stall it surges. This really caught me off guard the first few times and I barely avoided three acciden... Read more
Incident date: Oct 18, 2025
We were notified by Toyota that the second row seat rails had incomplete welds. Toyota recommended no one ride in the second row, and no child car seats should be installed in the second row. This greatly impacts the use and safety of the vehicle for our family of five. Additionally, the value of the vehicle has been impacted. Dealerships are not willing to give fair value for a trade-in because t... Read more
Incident date: Oct 18, 2025
Subject: Urgent Formal Complaint – Vehicle Withheld, Recall Delays, Inadequate Rental, and Financial Damages Good morning, VIN number [XXX] Hyundai Palisade 2023 I am writing to file a formal complaint regarding the handling of my Hyundai Palisade, which has now been at the dealership for 15 days without a clear timeline for return. My vehicle’s battery is damaged and is covered under warrant... Read more
Incident date: Jan 2, 2025
The contact owns a 2022 Buick Encore GX. The contact stated that while driving approximately 70 MPH, the vehicle stalled. The contact stated that the power steering and brakes were difficult to operate. The contact coasted to the side of the road and attempted to restart the vehicle. There were several unknown warning lights illuminated, and the message "Battery in Safe Mode" was displayed. The co... Read more
Incident date: Jul 17, 2024
Ive took my car to alhambra dealer for a recall and before I did i scared my car with the obd2 to make sure everything was okay witch it scanned no check engine and all green check lights IM REDINESS.. AFTER I PICKED UP MY CAR FROM THE DEALER I TOOK THE CAR HOME AND PARKED IT FOR A WHOLE DAY. THE NEXT DAY MY CAR STARTS THROWING CODES AND NOW MY CAR WONT PASS SMOG BECAUSE THEE DEALER RUINNED MY CAR... Read more
Incident date: Jul 17, 2024
Ive took my car to alhambra dealer for a recall and before I did i scared my car with the obd2 to make sure everything was okay witch it scanned no check engine and all green check lights IM REDINESS.. AFTER I PICKED UP MY CAR FROM THE DEALER I TOOK THE CAR HOME AND PARKED IT FOR A WHOLE DAY. THE NEXT DAY MY CAR STARTS THROWING CODES AND NOW MY CAR WONT PASS SMOG BECAUSE THEE DEALER RUINNED MY CAR... Read more
Incident date: Jul 17, 2024
The contact owns a 2019 Chevrolet Traverse. The contact stated that the stabili-trak warning light was previously intermittently illuminated. Additionally, the contact stated that upon coming to a stop, the vehicle jolted back and forth. The contact stated that upon shifting to reverse(R), the vehicle failed to respond. The contact stated that upon shifting to drive(D), the vehicle jerked while re... Read more
Incident date: Feb 11, 2025
I have an open safety recall that has no available fix. My dealership confirmed they cannot repair it and advised me it may be unsafe. Because I cannot safely operate the vehicle, I am requesting a manufacturer buyback or financial assistance toward a replacement vehicle. Please escalate this to a case manager.
Incident date: Nov 12, 2020
Transmission went out dropping daughter off at school.
Incident date: Nov 12, 2020
My 2025 Jeep Wrangler 4xe is under Safety Recall 68C / 25V-741. The recall instructs owners to stop charging the vehicle and to park away from structures due to fire risk. There is no remedy available. As a result, I cannot safely use the vehicle as intended. Stellantis Financial Services told me the only option is to pay off the lease to return it, which is unreasonable during an unresolved fire... Read more
Incident date: Nov 12, 2020
Original dash is cracked from windshield to front & down and is barely sitting there. When driving down the road, dash shakes & makes it difficult to see the gauges, providing a hazard
Incident date: Apr 3, 2025
I have documented the following issues: -84 instances of "Keep Hands on the Wheel" when my hands were on the 10/2 or 9/3 position. This dates back to March 2025 and has continued into December. -12 instances of the ER braking engaging with "Collision Alert" when no other vehicles/object/danger were around. The ER braking is the sudden, full force stopping of the vehicle staring in April 2025 and... Read more
Incident date: Nov 1, 2024
This vehicle Misrecognizes intersections on two lane highways and causes the vehicle to unexpectedly slam on its brakes without warning in anticipation of an intersection that either does not exist or where my vehicle has the entire right way. this behavior has persisted since the date of purchase and has not been corrected at all. Audi has confirmed that the vehicle is operating as designed howe... Read more
Incident date: Dec 2, 2025
The forward sunroof in my brand new Sequoia exploded, sounding like a gunshot. It showered me, my [XXX] and [XXX] in glass. This was caused from a DEFECT and not an impact or outside source. Our safety was incredibly risked by this explosion. I could have swerved and crashed with the loud bang of the explosion and this put others at risk as well. There are multiple class action lawsuits wit... Read more
2 injured
Incident date: Dec 2, 2025
Vehicle under recall for high voltage battery fire risk, no fix available, manufacturer instructs not to charge or park near structures.
Incident date: Nov 4, 2025
Have had several issues with this truck and there seems to be a lot of similar issues: 1. Hemi tick - Had to have the exhaust manifolds replaced because they were cracked for no apparent reason... happened right after warranty was up 2. Alternator (etorque) started whining and had to get it replaced after 100k miles gently driven. Could have left me stranded. 3. Visor falling out (Very Dangerous)... Read more
Incident date: Dec 5, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at 35 MPH, the vehicle lost motive power with no warning lights illuminated. The vehicle was towed to a dealer, where it was not diagnosed; however, the contact was informed that four module software updates were completed. The contact later received notifications of NHTSA Campaign Numbers: 25V710000 (Electrical Syste... Read more
Incident date: Dec 5, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at 35 MPH, the vehicle lost motive power with no warning lights illuminated. The vehicle was towed to a dealer, where it was not diagnosed; however, the contact was informed that four module software updates were completed. The contact later received notifications of NHTSA Campaign Numbers: 25V710000 (Electrical Syste... Read more
Incident date: Dec 5, 2025
On July fourth, while driving, the vehicle began to shake and make a rattling noise, shifted into park, and the dashboard lights lit up. While attempting to reach the safe side of the road while driving downhill on a busy road, the car lost power. I was able to pull over, restart the car, and reach a safe destination. I took the vehicle to the mechanic, who initially said I needed new tires, so al... Read more
Incident date: Nov 1, 2025
I was told I can’t charge the vehicle and not to park in my driveway or garage or near trees as it might catch fire or also suddenly turn off while driving
Incident date: Nov 21, 2025
This is a 2020 Ram 1500 3.6L Big Horn. Blinker is constantly on for right turn when blinker arm is in neutral position. The only way to turn it off is to put the blinker arm down as if you are signaling a left turn. As such, I have no left turn signal. This could be dangerous for changing lanes especially on the highway. I have not brought this to a dealer yet and no one has looked at it yet ... Read more
Incident date: Dec 3, 2025
Leak in the turbo causing oil to burn and create smoke from the exhaust
Incident date: Jan 6, 2024
The contact owns a 2005 Saab 9-7X. The contact stated that the fog lights independently turned on and failed to turn off. Upon starting the vehicle, there was an abnormal sound coming from the vehicle. The vehicle was restarted, and the sound went away. The contact also stated that the rear suspension was sagging. There were no warning lights illuminated. Upon research, the contact located NHTSA C... Read more
Incident date: Jan 6, 2024
The contact owns a 2005 Saab 9-7X. The contact stated that the fog lights independently turned on and failed to turn off. Upon starting the vehicle, there was an abnormal sound coming from the vehicle. The vehicle was restarted, and the sound went away. The contact also stated that the rear suspension was sagging. There were no warning lights illuminated. Upon research, the contact located NHTSA C... Read more
Incident date: Jan 6, 2024
The contact owns a 2005 Saab 9-7X. The contact stated that the fog lights independently turned on and failed to turn off. Upon starting the vehicle, there was an abnormal sound coming from the vehicle. The vehicle was restarted, and the sound went away. The contact also stated that the rear suspension was sagging. There were no warning lights illuminated. Upon research, the contact located NHTSA C... Read more
Incident date: Dec 10, 2025
The contact owns a 2020 Jeep Cherokee. The contact stated that the transmission was failing and was slipping between 3rd and 4th gear. Additionally, the contact stated that the torque converter was also failing. There were no warning lights illuminated. There was an abnormally sharp chirping metal-on-metal and a rumbling sound coming from the vehicle while accelerating. There were no warning light... Read more
Incident date: Jun 4, 2025
I was getting ready to leave the grocery store and I crank up my car and I had a light come on stating that my car was overheating transmission turn off the car and as I tried to pull out of the parking lot, the car would barely accelerate it would barely go to mountain and it was stuttering up the heels I had to turn off the vehicle. Let it sit for five minutes to let it cool off and then I had t... Read more
Incident date: Jun 4, 2025
The contact owns a 2025 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 25V668000 (SEATS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aw... Read more
Incident date: Jun 4, 2025
The contact owns a 2022 Lincoln Corsair. The contact received notification of NHTSA Campaign Number: 25V510000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was not contacted. The manufacturer was not made aware of the issue. The contact had not e... Read more
Incident date: Dec 8, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact received notification of NHTSA Campaign Number: 25V274000 (Engine and Engine Cooling); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the check engine warning light was illuminated, and the vehicle... Read more
Incident date: Dec 8, 2025
The contact owns a 2022 Jeep Grand Cherokee. The contact was informed by the dealer that the VIN was included in NHTSA Campaign Number: 25V741000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted, and the dealer confirmed that parts were not yet available for the recall repair. The manufacturer was not made aware of the issue. The ... Read more
Incident date: Nov 25, 2025
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while the vehicle was being serviced at a local car wash, the exterior roof rail rack detached. Upon further inspection, the front driver’s side A-pillar trim fractured, and water was lea... Read more
Incident date: Sep 10, 2025
The fuel system on my 2022 Honda Accord malfunctioned and caused a sudden loss of power while my teenage son was driving. On 12/03/2025 at approximately 4:50 PM, the vehicle went into reduced-power (limp) mode while traveling in heavy highway traffic on a busy highway in a metro-area of >450,000 people. There was no shoulder available in which he could navigate onto. He was unable to accelerate an... Read more
Incident date: Jan 13, 2023
The Bevel Box was broken due to a defect CV axle. The axle pushed out of the bevel box and separated at the cab joint.
Incident date: Jan 13, 2023
2017 Honda CRV only serviced at Honda dealers and ALL recommended maintenance performed including cleaning the fuel injectors at 50K! Engine was running rough and took it to dealer. Tech found vehicle running very rich, with some slight misfires. Pulled plugs, no cooling system leak, every cylinder running rich, fuel injectors are sticking (cleaned one year ago), spark plugs are heavily fouled. Ha... Read more
Incident date: Nov 1, 2025
1st Issue: Braking noises while applying brakes. While applying brake pressure to brake pedal there are squealing, grinding, gargling (liquid) sounds coming from the front of the vehicle. There are no lights or warnings displayed. This has been happening since bought new back in may of 2024. This issue has been brought up to the service department at the Volkswagen dealership where purchased multi... Read more
Incident date: Dec 8, 2025
Engine failure at 114k miles required replacement.
Incident date: Dec 9, 2025
The contact owns a 2015 Ford Explorer. The contact stated that the exterior A-pillar trim had detached, allowing water into the vehicle after rainfall, and the infotainment screen was foggy. The contact later received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a... Read more
Incident date: Oct 1, 2024
WE ARE SCARED TO DRIVE OUR VEHICLE AND WE HAVE GRANDKIDS WHO RIDE WITH US . I WOULD LIKE THE DEALERSHIP TO ALLOW US TO TRADE THIS IN WITHOUT ANY HASSLE. URGENT: FIRE RISK WHEN PARKED An urgent safety recall has been issued for this vehicle and the manufacturer has recommended that you follow their instructions on how and where to park this vehicle. More information is available under NHTSA Reca... Read more
Incident date: Jan 1, 2019
The contact owns a 2023 Kia K5. The contact received notifications of NHTSA Campaign Numbers: 25V794000 (Fuel System, Gasoline) and 25V493000 (Structure); however, the parts to do the recall repairs were not yet available. The local dealer was contacted, and the dealer confirmed that parts were not yet available and were on back order. The manufacturer was not made aware of the issue. The contact ... Read more
Incident date: Dec 9, 2024
The ICCU failed while driving which left me with an undriveable vehicle on the side of the road. The vehicle was towed to the dealership and repaired; however, the part is the same and may fail again.
Incident date: Jan 1, 2025
On December 4 at 8:57pm I was driving on interstate 295 doing 60 miles an hour and my car’s warning light for breaking came up for me to break like something was in front of me even though there wasn’t, this is a continuing thing going on. I reported every time it happens.
Incident date: Jun 1, 2025
I drive on the highway everyday to get to work and my steering makes it impossible to drive in a straight line it takes every bit of effort to remain in my lane and when I make a slight adjustment it reacts too much. It is unpredictable and it becomes obvious to drivers around me and makes me look like a bad/crazy driver. It becomes so overwhelming to drive to and from work that I don't want my ca... Read more
Incident date: Jun 1, 2025
I have a 2017 Q7 with the "front right side marker light defective" warning THAT POP OUT ONLY WHEN THE LIGHT AUTOMATICALLY TURN ON but the lights are actually functional. Yet the local Audi still wants to charge me 5.3k to fix it. The warning only happens at night. I've asked the shop for clarification on how it was deemed inop. since it looks like it's working to me. I see a lot of posts in for... Read more
Incident date: Jun 1, 2025
The car battery goes dead when car not used in 14days, or not driven on freeway long enough to top off battery. We've had to jump it for being in a cool garage for a couple of days, and the battery is only 2yrs old. The car needs a stronger battery.
Incident date: Dec 9, 2025
I am experiencing an ongoing issue since the truck was new: the engine hesitates upon acceleration at any speed. When stopped this lag in throttle response makes it difficult to navigate in heavy or unpredictable traffic as the vehicle does not response to the pedal instantly and making intentional sudden speed changes is all but impossible to do safely. Depressing the pedal heavy to try and haste... Read more