Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Dec 17, 2025
While driving- in total movement- the car completely shut off. Without any prior warning or indication. Immediately after, the car restarted, drove a couple blocks over, continuing to shut off while driving. It was then towed. How was your safety or the safety of others put at risk? The warning lights did not appear until AFTER the car quit. They all came on & flashed & quickly went back out. Unc... Read more
Incident date: Dec 16, 2025
Vehicle is unable to fully charge. It stops without notice and has left us stranded. The car has been at the dealership for seven months. The dealership duplicated the problem, but has been unable to repair it. There are now six (6) other 2024 500e’s at Larry H Miller Fiat in Aurora Colorado with the same problem.
Incident date: Dec 16, 2025
Vehicle is unable to fully charge. It stops without notice and has left us stranded. The car has been at the dealership for seven months. The dealership duplicated the problem, but has been unable to repair it. There are now six (6) other 2024 500e’s at Larry H Miller Fiat in Aurora Colorado with the same problem.
Incident date: Apr 28, 2025
Was taking an exit car felt like lose control and got hit with the sign pole on the exit. I have been complaining for the safety reasons and the location and other issues in car to onstar and Chevy for months. Went to Freeport Chevy dealer and changed oil, when I bought the car pre-approved but the when I went for the service they said no oil was changed since the car was new. And I have been payi... Read more
Crash
Incident date: Apr 28, 2025
Subject: Safety Complaint – 2025 Jeep Wrangler 4xe Unexpectedly Shifted Into PARK While in Traffic Vehicle: 2025 Jeep Wrangler 4xe Mileage at Time of Incident: 1300 Date of Incident: [XXX] Location: Ohio I am submitting this complaint to formally report a serious and dangerous safety defect involving my 2025 Jeep Wrangler 4xe. While approaching a red traffic light at normal driving speed, the... Read more
Incident date: Apr 28, 2025
While the vehicle was in motion, it unexpectedly shut down, resulting in a sudden loss of power. No warning lights, alerts, or malfunction indicators were displayed prior to or during the shutdown. Additionally, no crash detection or safety alert was activated. This sudden failure caused the vehicle to be rear-ended.
Crash
1 injured
Incident date: Dec 15, 2025
My 2008 Saturn Aura had the transmission shift cable safety recall completed. The same rollaway condition has returned. GM and the dealer refused reinspection and repair, stating the vehicle ‘has lived its life.’ This recall addresses a known rollaway safety risk, and the condition still exists.
Incident date: Dec 15, 2025
Developed a fuel leak at the tank that has previously been exactly described as a recall on the exact year make and model of this vehicle however, when entering my VIN it does not show my VIN number as being affected. I feel there has been a mistake on the Vin number range. However, Lexus refuses to handle the issue under the recall since the VIN number does not trigger as such.
Incident date: Dec 16, 2025
I own a 2021 Toyota Highlander Hybrid. The vehicle exhibits a dangerous braking surge defect. When braking during cornering or in stop-and-go traffic, the vehicle randomly surges forward even though the brake pedal is depressed. This creates a serious safety hazard and increases the risk of collision. On multiple occasions, this defect has nearly caused an accident. The last time it happened we w... Read more
Incident date: Jun 15, 2025
The contact owns a 2021 Ford EcoSport. The contact stated that while reversing, the rearview camera image was blue. Additionally, the contact stated that while driving forward, the rearview camera image erroneously displayed intermittently. The local dealer was notified of the failures and informed the contact that the VIN was not included in NHTSA Campaign Number: 25V442000(Back Over Prevention)... Read more
Incident date: Jun 15, 2025
Mazda has inspected the car and determined that there is a crack in the cylinder head. This is apparently a known defect in 2018-2021 Mazdas with 2.5L engines, including, without limitation, the 2018 Mazda CX-5. The cracked cylinder head has caused leaking coolant, which can drain into the engine and create serious safety issues. Mazda is aware of the issue, however, they are claiming that it is... Read more
Incident date: Nov 15, 2024
The contact owns a 2022 Infiniti QX50. The contact stated that while driving at unknown speeds, the Four-Wheel Drive (4WD) and Forward Collision Avoidance system engaged, and the vehicle automatically braked. The contact stated that the vehicle corrected itself after an extended period of time, and the instrument cluster froze. The vehicle was taken to the local dealer, who was unable to correct t... Read more
Incident date: Dec 11, 2025
Vehicle only has 58,983 miles and already has a failing transmission. Dealership recommends full transmission replacement costing $8,000.00. I am not even done with the monthly payments and I am currently in financial burden. PLEASE HELP ME
Incident date: Dec 11, 2025
While driving, my parking break will turn on and halt the car. It usually is around when there is an issue with my auto start/stop.
Incident date: Dec 11, 2025
I own a 2019 Honda Accord equipped with the 1.5L turbocharged engine. At approximately [142,000] miles, the vehicle began overheating and losing coolant with no visible external leaks. A Honda dealership diagnosed the vehicle with a blown head gasket caused by coolant intrusion into the engine. The repair cost quoted was several thousand dollars. Honda has denied goodwill assistance dates DEC 16,... Read more
Incident date: Sep 16, 2025
Second row seats are recalled in Sienna because of faulty welds on rails. Both the dealership and Toyota Brand Engagement Center have not been able to help us. It had been 2.5 months and there is no fix. Why is Toyota putting their manufacturing mistakes on their customers? The car is essentially not functional because we need the second row to fully fit our family in the car. Toyota mailed a reca... Read more
Incident date: Dec 16, 2025
I was driving in I75 highway south in Michigan and heading to Ohio. I had around 70 mil/hr ish speed and was trying to pass a commercial truck. I Just turned on rear window wiper to clean it and once it started to work, the vehicle had a very hard brake for a couple seconds which the my seat belt pushed me hard to the seat to avoid of my head to go forward to windshield. Fortunately it was very q... Read more
Incident date: Dec 16, 2025
The engine cooling system on my 2021 Dodge Durango GT failed due to ruptured coolant lines, including the rear coolant tubes supplying the rear air conditioning system and both transmission heater hoses. These lines carry engine coolant to the rear HVAC system and transmission. The ruptures caused coolant loss and engine overheating during normal operation. The failure appears related to the routi... Read more
Incident date: Dec 11, 2025
Rear glass window shattered out of nowhere while parked.
Incident date: Oct 1, 2025
The instrument cluster "flickers" due to a bad connection. This cluster contains the odometer, fuel gauge, and other vehicle information. It does not work at all when the outdoor temperature is cold. I took this to my Honda dealer and they state it was a bad connection and I would have to pay to replace the whole cluster for $1800. This is unacceptable and Honda should have to fix this as it i... Read more
Incident date: Dec 14, 2025
The contact owns a 2022 Toyota Rav4. The contact stated that while his daughter was driving at an undisclosed speed, the brake pedal was depressed, and the front driver's and rear passenger's seat belt buckles and the other rear seat belt buckle, where a child was seated, failed to latch securely, causing his grandchild's rear passenger's side car seat to become loose. No warning light was illumin... Read more
Incident date: Dec 14, 2025
I am reporting a defective CVT (Continuously Variable Transmission) in my Toyota vehicle that completely failed at approximately 85,000 miles under normal driving conditions. The transmission did not exhibit abusive use or unusual load beyond everyday driving — just standard highway and city miles. At ~85,000 miles, the transmission began to exhibit significant performance degradation and mecha... Read more
Incident date: Dec 3, 2025
The ICCU (Integrated Charge Control Unit) failed. Fortunately I was in a parking lot at the time, as the vehicle limited its top speed to around 25 mph. Had the failure occurred on a highway it could have caused a collision. While this is a 2025 model year Ioniq 5, the ICCU hardware (part 36400-1XAA0) remains unchanged across all Hyundai/Kia/Gensis vehicles sharing the eGMP platform. NHTSA prev... Read more
Incident date: Nov 1, 2025
When driving on highway the steering wheel sticks.
Incident date: Nov 1, 2025
The fuel rail system failed on the passenger side of the engine and leaks. This is the same issue seen on, but VIN number isn't apart of it: Campaign No. : 2022030003 CA DMV. : 220303 NHTSA ID 21V961 I have taken the vehicle to a Mercedes dealer twice for the concern of smelling gas. The second time I had a video but the service tech couldn't replicate the leak. This safety concern pose a gre... Read more
Incident date: Nov 1, 2025
The vehicle has ongoing and worsening electronic and safety-related issues. The fuel range and fuel economy fluctuate abnormally and frequently, sometimes even while the vehicle is stopped. The infotainment screen has experienced intermittent black areas/partial blackout while driving, affecting system reliability. Recently, the automatic transmission began hesitating during the initial gears, b... Read more
Incident date: Jul 29, 2025
Vehicle stalls repeatedly at highway speeds. Loss of motive power. Occurred five times in one trip. No alerts. It just says engine malfunction. Powering down.
Incident date: Jul 29, 2025
Purchased my vehicle brand new in October 2024 and around 3000 miles give or take the front brakes started to squeal. I reported the issue to the dealership on several occasions and was told this is normal due to dust, etc. I have owned 3 brand new vehicles in my lifetime and I have never had this issue with a brand new vehicle with 3000 miles or less on a vehicle; especially a vehicle purchased... Read more
Incident date: Jul 29, 2025
I exited my 2020 Escape and as I walked around the car to go into my house, as ai was passing the back of my car the Liftgate glass completely shattered. In the days prior I noticed the defroster was not defrosting all the way. I just got this car a month ago. Glass was everywhere thankfully no one was hurt nor were any of my kids in or around the vehicle at the time the window shattered.
Incident date: Jun 1, 2025
Steering became Notchy and in left turns only steering wheel would bind or stick when exiting a turn at a speed between 30 to 50 mph. Problem became significantly worse over course of a few days.
Incident date: Dec 1, 2024
Sunroof Glass Implosion While Driving (2018 Volkswagen Golf) While driving my 2018 Volkswagen Golf at normal highway speed, my sunroof suddenly and violently imploded without any warning or external impact. The sound was extremely loud—similar to a gunshot or an explosion—and initially I believed something had struck the vehicle or that a large object had landed on the sunroof.Glass shattered ... Read more
Incident date: Dec 12, 2025
Water getting into trunk
Incident date: Dec 11, 2025
Vehicle: 2023 Ford Mustang Mach-E (leased) The issue involves the cruise control system and steering wheel control layout (human-machine interface). Cruise control is unintentionally activated when attempting to use the turn signal due to the placement of the cruise control buttons. The vehicle is available for inspection upon request. On two separate occasions while using one-pedal driving, uni... Read more
Incident date: Dec 11, 2025
Vehicle: 2023 Ford Mustang Mach-E (leased) The issue involves the cruise control system and steering wheel control layout (human-machine interface). Cruise control is unintentionally activated when attempting to use the turn signal due to the placement of the cruise control buttons. The vehicle is available for inspection upon request. On two separate occasions while using one-pedal driving, uni... Read more
Incident date: Dec 11, 2025
Vehicle: 2023 Ford Mustang Mach-E (leased) The issue involves the cruise control system and steering wheel control layout (human-machine interface). Cruise control is unintentionally activated when attempting to use the turn signal due to the placement of the cruise control buttons. The vehicle is available for inspection upon request. On two separate occasions while using one-pedal driving, uni... Read more
Incident date: Nov 24, 2025
Recall SC263) AIR BAGS THAT DO NOT DEPLOY (SC356)x2 A MELTED FUEL TANK CAN LEAK, INCREASING THE RISK OF A FIRE
Incident date: Jun 1, 2025
While driving at speed, vehicle electrical went haywire. Headlights went on and off. Horn sounding on and off, Wipers and washers going on and off, HVAC blower on and off. Pulled over vehicle and turned off and removed key and it still remained running, all horn, lights, and wipers still going on and off. Opened hood, removed negative battery terminal, and with that, car still ran! Was sever... Read more
Incident date: Dec 12, 2024
Around 530pm At the corner of Briarcliff Rd NE Atlanta Ga and N Druid Hills Rd NE Atlanta GA As I was about to accelerate after the Red Light turned green, my car experienced a significant loss of power. Several warning lights came on, the engine light came on and a warning that said System Default came on. I was almost rear ended but was able to put on my hazards and coast to the side of the ro... Read more
Incident date: Dec 12, 2024
FORMAL COMPLAINT: CONSUMER FRAUD & SAFETY VIOLATION Dealership: Germain Toyota West (Columbus, OH) Case Reference: #[XXX] To the Consumer Protection Division: I am filing a formal complaint regarding Theft by Deception, Gross Negligence, and Reckless Endangerment by this dealership. 1. THEFT & BILLING FRAUD On Oct 24, 2025, the dealership charged me $455.00 for labor to install rear sway ... Read more
Incident date: Nov 1, 2025
Throttle hesitation from a stop, when pressing the accelerator truck does not move then suddenly will accelerate. This can cause delay when pulling in or out of intersections / traffic making it a safety hazard as the driver is not in control of the vehicle as it is random when it occurs. Multiple other vehicle owners of the same make model of this year and others of the same generation have made ... Read more
Incident date: Dec 12, 2025
The tailgate control module has been water damaged and needed to be replaced twice. My local Honda dealership was unable to correct the issue and stated that it is due to a water leak in the frame of the vehicle/tailgate. The dealership has identified the tailgate control module as the cause of the electrical issues causing the battery to die, and advanced safety features to malfunction. Warning... Read more
Incident date: Dec 11, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notifications of NHTSA Campaign Numbers: 25V741000 (Electrical System) and 25V766000 (Engine); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at an undisclosed speed, the vehicle hesitated to accelerate as intended upon depressing the accelerator pedal. In addition, the vehicl... Read more
Incident date: Sep 5, 2025
The contact owns a 2024 Honda CR-V. The contact stated that upon starting the vehicle and turning the steering wheel to the right or the left, the messages "Road Departure Mitigation System Problem - Please See Your Dealer" and "Lane Keeping Assist Problem - See Your Dealer" were displayed on the instrument panel. The contact stated that the failure occurred two weeks after the vehicle was purcha... Read more
Incident date: Dec 12, 2025
My 2024 Tundra has a throttle delay at times. When you go to accelerate quickly there is a second where the throttle cuts out and the truck stalls. This has almost caused me to get in multiple accidents.
Incident date: Dec 12, 2025
I have been calling the nearest Kia dealership to have this recall fixed since September 2025 and there has been no remedy since. We do not feel safe using the vehicle due to the recall involving a fire hazard due to HVAC wiring. We have a family that needs the vehicle and its been 3 months with no remedy and no estimated date of when remedy will be available, so remedy for recall is indefinite. W... Read more
Incident date: Dec 12, 2025
I was driving on a very busy road and the car completely died and would not go into park. It was like the battery was not even there. The steering wheel locked up, hazards would not come on and all the doors locked and would not unlock. There was no power to the car whatsoever. The drivers side door had to be pried open from the outside so I could get out of the car. We had the battery tested and ... Read more
Incident date: Nov 3, 2025
In June 2025 and again in December 2025, when my truck stopped at a Red Traffic Light and I applied my brakes to stop the vehicle, my two rear wheels/tires started to spin rapidly non-stop for 60 seconds or the duration of the traffic light, causing a great deal of smoke and noise. My truck acted like a "Drag Racing" machine on a short track revving its engine and spinning its tires for a very sho... Read more
Incident date: Dec 2, 2025
The right front tire pressure sensor (TPS) indicates low inflation when the tire is inflated properly. The sensor will not reset on its own even when the tire is filled to manufacturer standards. Social media forums discuss this as a reoccurring problem in previous and current models.
Incident date: Dec 2, 2025
My vehicle has never missed an oil change or maintenance event yet at my last oil change my engine had burned through all its oil and no low oil light or check engine light came on. Hyundai is refusing to cover it under their warranty stating it occurred due to maintenance neglect even though all oil changes and maintenance events receipts were provided to Hyundai and are available in car fax.