Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Aug 27, 2025
The contact owns a 2019 Ford Flex. The contact stated that while in reverse, the back-over prevention screen turned blue. Occasionally, the image was clear, but then it flickered off. No warning lights were illuminated. The vehicle was taken to the local dealer on two occasions, who confirmed that the vehicle might not be repaired under recall yet. The vehicle was not diagnosed or repaired. The ma... Read more
Incident date: Jan 17, 2024
We have been calling and trying to get this recall taken care of. Every time we call they never have the parts and "will let us know". Its getting frustrating getting these notices from different sources and not being able to take care of it. Please help us to het this done by directing us to a repair shop that has the parts available.
Incident date: Sep 9, 2025
Pre-Collision System Malfunction, Hybrid System Malfunction, AWD System Malfunction suddenly when restarting the vehicle. Towed to Toyota of Downtown LA dealership. Toyota of Downtown LA Service tells me that the CPU on my relative new Sienna 2022 was fried from jump start when Sienna starting-battery was low. It was done by a AAA professional, I doubt that is the reason for the fried CPU. I b... Read more
Incident date: Dec 31, 2021
The contact owns a 2013 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (STRUCTURE). The contact stated that the dealer was contacted; however, the contact was informed that parts were not yet available. The vehicle was not repaired. The manufacturer was contacted about parts availability. The contact had not experienced a failure.
Incident date: Sep 1, 2022
Two major incidents occurred: 1)My fiance and I were driving on the highway with our four children at a speed of >50 MPH. There were no cars around us (front or sides) and no debris in the road, and the automatic emergency braking system engaged and brought the car to an abrupt stop in the middle of the highway. It happened a second time shortly thereafter at a speed around 30 MPH, again without ... Read more
Crash
Incident date: Aug 8, 2025
While turning, my steering wheel will get stuck, sometimes causing me to over correct while trying to fix it. It has been happening for quite some time and seems to be an ongoing issue. It typically occurs when I'm going around a curve, not when I'm doing a complete turn. I am afraid this could cause an accident at some point.
Incident date: Aug 18, 2025
V06 Recall was attempted, but welding could not be done correctly - was told that was the "best they could do" truck continued to steer poorly (constantly have to hold the steering wheel to one side or the truck will veer out of the lane) bc steer ahead wrong, and to wear outer edge of the tires to an unsafe level in less than half the normal mileage. Now Dodge dealership/Stellantis claims the dra... Read more
Incident date: Aug 18, 2025
Rear camera stopper working.
Incident date: Aug 18, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that a message indicating that the 4-Wheel Drive system was inoperable was displayed. The vehicle was taken to the dealer, where it was diagnosed with PTU failure. The dealer informed the contact that the part to repair the vehicle was not yet available, but a recall related to the failure would be issued. The contact later received notific... Read more
Incident date: Aug 19, 2025
While driving my vehicle broke down in the middle of the road and locked up the engine because of the etorque generator. I was blocking traffic and had to be assisted by police and then towed. This is the second time this component has failed in 14 months. Both times leaving me stranded. I am now being told it could be weeks or months before the dealer can get my part. The etorque also ca... Read more
Incident date: Aug 19, 2025
The rear view camera does not work most of the time. Hasn't for years. Seems Ford can't make a rear view camera that works, since I see Ford recalling all manner of other vehicles for their rear view camera. They need to do it for the Focus as well.
Incident date: Aug 19, 2025
The backup camera on this 2018 Ford Taurus is faulty. It works intermittently with an image only occasionally being displayed, and often disappearing while backing up. The dealership said it has received many similar complaints for this vehicle.
Incident date: Jun 23, 2025
I just got this 2024 Jetta Sport 6 speed manual and tried getting up the drive that's slightly inclined and the brake assist would not disengage or the fuel was cut after it didn't progress then dies. It is possible to power through the brake assist but it will cause premature wear on the clutch, flywheel as well as the rear E brake with all this wireless tech on the brakes, throttle can't figure ... Read more
Incident date: Aug 19, 2025
The recall has yet to be resolved for me and the nearest appointment is 2 months away, A new problem that has arisen is the transmission jerks, struggles with the car not having any warning indications
Incident date: Dec 31, 1969
My Ram 1500 will randomly loose power while driving then pick back up, I have had several issues with electrical including lights flickering or going our for a minute then back on while driving at night, steering wheel controls not working, key fob issues, it also shifts hard at times others its normal. I was told all recalls have been done but personally can not confirm, had it looked at by sever... Read more
Incident date: Dec 31, 1969
My 2017 Audi Q7 Prestige 3.0T 6Cyl GAS CREC Supercharged has experienced repeated, serious failures involving the engine, powertrain, and fuel system. - At 72,000 miles, the vehicle developed coolant leaks under the supercharger, a failed water pump, and soaked drive belts. Repairs included multiple hoses, gaskets, and thermostat replacement. -Shortly after, repeated PCV/Oil system failures cause... Read more
Incident date: Dec 31, 1969
My 2017 Audi Q7 Prestige 3.0T 6Cyl GAS CREC Supercharged has experienced repeated, serious failures involving the engine, powertrain, and fuel system. - At 72,000 miles, the vehicle developed coolant leaks under the supercharger, a failed water pump, and soaked drive belts. Repairs included multiple hoses, gaskets, and thermostat replacement. -Shortly after, repeated PCV/Oil system failures cause... Read more
Incident date: Sep 8, 2025
The contact owns a 2021 Ram Promaster 1500 equipped with Nexen Tires, Tire Line: Rodian CT8, Tire Size: P225/75/R16, DOT Number: 8EAKHMEL3420. The contact stated that while driving at 65 MPH, the passenger’s side rear tire experienced tread separation. The contact was able to replace the tire with the spare. While driving, the driver's side rear tire also experienced tread separation, and the ve... Read more
Incident date: Sep 8, 2022
An Acura dealership won't diagnose a rear windshield issue, and i contact twice the Acura corporate to express my concern and they told me to contact a different Acura dealership. My car rear windshield shattered twice since i bought it.
Incident date: Dec 4, 2024
The console back up screen malfunctioning
Incident date: Dec 4, 2024
The console back up screen malfunctioning
Incident date: Sep 3, 2025
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the driver's side windshield exterior A-pillar trim had detached. The vehicle was taken to an unknown dealer but was not repaired. The contact stated that the manufacturer had exceeded a re... Read more
Incident date: Sep 1, 2025
The contact owns a 2021 GMC Sierra 3500. The contact stated that while his wife had the vehicle idling with the rear defroster activated, shortly afterwards, she observed smoke coming from the plastic on the rear sliding window. After a visual inspection, the contact's wife observed that the plastic was melting, prompting her to deactivate the rear defroster. No warning lights were illuminated. Th... Read more
Incident date: Sep 5, 2025
The steering wheel sticks when driving at speeds 50-70mph. When I am on a turning roadway, the steering wheel will stick in place, and will stay in that position unless forced to rotate.
Incident date: Sep 5, 2025
The contact owns a 2016 Honda Accord. The contact stated that the messages "Adaptive Cruise Control Failure", "Lane Keep Assist Failure", and "Forward Collision Avoidance Failure" were displayed. Additionally, the contact stated that the infotainment system made an abnormal, loud, startling, and static sound intermittently while driving. The vehicle was not diagnosed or repaired by an independent ... Read more
Incident date: Sep 8, 2025
My truck consumes excessive engine oil.
Incident date: Sep 8, 2025
I am experiencing ABS issues on my truck. After visiting a local auto parts store to get an OBD scan, the code says it’s a bad ABS module. I called the dealership to share this information and they confirmed the code from the auto parts store is a bad ABS module. They said “oh no, you got that code huh? You’re not the only one.” The reason for my visit was because three lights were illumin... Read more
Incident date: Sep 8, 2025
While driving to Las Vegas, I noticed the engine felt unstable and coolant levels were low. After topping off coolant, the car drove normally for the remainder of the trip, but the air conditioning intermittently blew hot air. A mechanic performed diagnostic and pressure tests, but no codes appeared. The issue recurred with repeated coolant loss and stalling sensations. The following day, the vehi... Read more
Incident date: Sep 8, 2025
I was driving on the express way in rush hour traffic, and my car started to judder and rpm were reving high.i tried to accelerate and the car just stop in mid traffic, I had to have the car towed home,and from home to the nissan dealership. They told me that my transmission had failed and needed to be replaced.i had no warning light or any other problem and I could have been hurt really bad if th... Read more
Incident date: Sep 7, 2025
This is the third complaint I have filed. Now the steering is stiff and makes noise. A mechanic advised that the issue is the ABS module. Dealers still say the ABS module is still unavailable. NHTSA needs to order a recall based on uncertain dependability of steering. Owners are presuming that trucks with faulty modules are safe to operate until NHTSB orders a recall.
Incident date: Sep 7, 2025
132,582 miles 2016 SE AWD Ford Fusion 2.0 EcoBoost. About Two wks ago Driving car at 55mph warning indicator Engine temperature High came on. Pulled over turned off AC left engine run on side road for approx 2min thermostats went from just above mid line back down to normal level drove 10miles home engine coolant empty in reserve had just checked two days prior when checking all other fluids and i... Read more
Incident date: Sep 7, 2025
During highway driving the collision system starts to brake without any risk or objects in view. Happen twice within 10 minutes
Incident date: Jul 24, 2025
Other people keep using my Bluetooth from my Toyota RAV4 2007. I don't even use it anymore. I found out because my android vehicle app keeps activating. Also, I live in a apartment complex, and notice when I look out my window, people walk by and slow down and stop right in front of my car and start messing with their phone. It appears they are hacking into the Bluetooth. I've also had much financ... Read more
Incident date: Dec 31, 1969
Issue started with a "service shifter" warning at just shy of 3,000 miles, in January of 2019, and upon speaking to the dealership, they advised to shut off the truck and restart which cleared the "service shifter" warning. They said it was a glitch and that should remedy the issue. This issue became more frequent later (after manufacturers warranty ran out) It started leaving me stranded, somet... Read more
Incident date: Dec 31, 1969
The bike has 400 miles on it. While riding the motorcycle on the highway (route 24 in MA) going 60 MPH, the spring of the side stand disconnected and the side stand extended and dragged on the road. Since the bike was in gear, the engine immediately stopped. I was lucky there was no car to my right and I was able to safely stop at the side of the road and use a zip tie to hold it up. I took the bi... Read more
Incident date: Dec 31, 1969
The bike has 400 miles on it. While riding the motorcycle on the highway (route 24 in MA) going 60 MPH, the spring of the side stand disconnected and the side stand extended and dragged on the road. Since the bike was in gear, the engine immediately stopped. I was lucky there was no car to my right and I was able to safely stop at the side of the road and use a zip tie to hold it up. I took the bi... Read more
Incident date: Sep 5, 2025
NHTSA COMPLAINT - 2017 Ford Fusion Energi Titanium (VIN: REDACTED) - [XXX] (Collision) Q1: FAILED COMPONENT Battery Energy Control Module (BECM) and hybrid battery cell balancing circuits failed post-collision. Per Ford Recall 23V-440, Current Interrupt Device causes excess voltage, fire risk, toxic gas exposure. DTCs: U1027 (ABS/ECM loss), P2450/P2451 (EVAP stuck open/closed), P0DD2/P0DD6/P0DDE ... Read more
Crash
1 injured
Incident date: Sep 4, 2025
The A-Pillar trim pieces on both sides of the windshield began coming apart while driving on the highway, luckily, a piece did not impact other vehicles behind me. I went to the dealer and they removed both trim pieces several months ago and they have not followed up to install the new parts. They say they are not available. The first notification I received from Ford by mail is dated February 202... Read more
Incident date: Sep 4, 2025
When accelerating from a stop vehicle does not move, with gas pedal to the floor will slowly advance or stall. Has a battery drain somewhere also.
Incident date: Sep 6, 2025
I was driving down the highway and my car made a loud bang noise. It would not accelerate over 50 mph no matter how hard I pressed the accelerator. Took to dealership and they told me I needed a new battery and charged me $365. Drove it and still won’t go over 50 mph. They kept it for a week and said it had a faulty valve that caused pressure to make the gas tank expand, pushing up back seat. Sa... Read more
Incident date: Sep 4, 2025
Truck experienced reduce power mode. Took to have codes ran and it showed 24 separate codes when engine light comes on. While riding down the road, truck will go into reduce power mode, shift automatically into 4x4, and several other notifications will appear. Taking to dealership and was told the electrical wiring harness was shorting out causing this issue. Cost around $700 for repair, happened ... Read more
Incident date: Sep 5, 2025
The contact owns a 2012 Ural Tourist. The contact received notification of NHTSA Campaign Number: 22V431000 (Wheels); however, the part to do the recall repair was not yet available. The contact stated that while riding at 55 MPH, the rear wheel started wobbling. The contact pulled over to the side of the road, and the contact replaced the wheel with the spare. The contact stated that the failure ... Read more
Incident date: Sep 1, 2024
Based on driver/operator report, Vehicle suddenly stalls on the road/freeway. Dash panel indicates a warning message: "Engine Malfunction Power reduced Service now".
Incident date: Aug 31, 2025
The contact owns a 2025 Forest River Campsite Reserve. The contact stated that upon delivery of the brand-new RV, the contact noticed that the RV was experiencing several failures. The contact stated that the living room slide-out leaked into the living room and into the kitchen. The bedroom slide-out leaked through the bedroom. There were screws detaching from the floor. A door was opening into a... Read more
Incident date: Aug 27, 2025
Went into limp mode on a highway in heavy traffic, car began to break rapidly decreasing in speed and would not accelerate at all. All dashboard lights came on and a CMBS notification came on. I and my family were almost rear ended by several vehicles. I am terrified to drive the vehicle and immediately pulled over to the side of the road and had vehicle towed. Also, while driving vehicle, steerin... Read more
Incident date: Feb 5, 2024
2021 Hyundai Sonata with approximately 39,000 miles. On [XXX], the dashboard displayed the following message "Shifter system malfunction! Service immediately" When the warning appeared, the vehicle shifter button would not function, creating a traffic safety risk. History: Dealer service history shows the transmission was replaced on the vehicle under warranty on 08/30/2021 with 2,212 miles with ... Read more
Incident date: Jul 15, 2022
The Mazda CX90 PHEVs i-activesense system that controls the adaptive cruise, lane departure and lane keep assist system disables at random times with a message "i-activesense temporarily disabled. front radar obstructed." There is never any objects obstructing the radars and no outside weather/elements affecting it. It will not turn back on either, even though it should turn back on if the obstruc... Read more
Incident date: Jan 4, 2025
I took my 2014 Dodge Ram 2500 (VIN: [XXX] ) to Glendora Chrysler Dodge Jeep Ram on Lone Hill Ave. for Recall R46. The dealership kept my truck most of the day but did not perform the recall. Instead, they told me something untrue—that my upgraded suspension made the repair impossible—without ever attempting the repair. They then tried to pressure me into signing a waiver of liability stating t... Read more
Incident date: Aug 18, 2025
I took my 2014 Dodge Ram 2500 (VIN: [XXX] ) to Glendora Chrysler Dodge Jeep Ram on Lone Hill Ave. for Recall R46. The dealership kept my truck most of the day but did not perform the recall. Instead, they told me something untrue—that my upgraded suspension made the repair impossible—without ever attempting the repair. They then tried to pressure me into signing a waiver of liability stating t... Read more
Incident date: Aug 18, 2025
Transmission has extremely hard shifting if vehicle sits for more than 24 hours. After the vehicle is parked, inside garage, or outside, the first drive of the day has an extremely hard shift of the transmission on the first shifting of the day. The shift it so hard, it jerks the entire car and jolts me in my seat. The remainder of the drive and day, the hard shifting does not occur. Took the vehi... Read more
1 injured