Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Dec 18, 2025
While driving with my family, my vehicle experienced a sudden and total failure of the front-facing multi-purpose camera mounted behind the windshield. This component is the primary sensor for the Honda Sensing suite. The failure caused multiple critical safety systems to become inoperative simultaneously, including the Collision Mitigation Braking System (CMBS), Lane Keeping Assist (LKAS), and Ad... Read more
Incident date: Dec 20, 2025
After the vehicle was parked and powered off for several hours, I started the truck and experienced an extreme and unexpected audio volume spike from the factory BOSE sound system. The startup sound and turn-signal chime played at an excessively loud level, far beyond normal operation. The sound was sudden and intense, causing immediate ear pain, ringing, and a headache. My dog, who was in the v... Read more
1 injured
Incident date: Dec 21, 2025
VIN [XXX] Date of Incident: December 21, 2025 Location: I-295 South, merging onto I-95 South, Jacksonville, FL Vehicle: 2025 Nissan Pathfinder, VIN [XXX] Owner: [XXX] Witness: [XXX] Phone Number: [XXX] Email Address: [XXX] Incident Description: While driving on I-295 South, merging onto I-95 South at approximately 65 mph, the vehicle experienced unintended acceleration. The gas pedal becam... Read more
Incident date: Dec 21, 2025
I am submitting this complaint to report a serious safety defect involving a complete loss of steering control in my vehicle, 2013 Scion FR-S. While driving and making a turn, the steering system failed entirely, leaving me unable to control the direction of the vehicle. I retained only braking and acceleration capabilities. There where no waring lights or mechanical indicators of potential or pr... Read more
Crash
Incident date: Mar 3, 2021
A warning “Service Electronic Stability Control” is on and off when I’m driving. Brought it to local Ram Dealer but they said they can do anything about it.
Incident date: Mar 3, 2021
My 2022 Model Y, 213k miles, battery health 77%, no issues until Beginning of November 2025. After Tesla’s update, BMS_a079 popped up, capped charge at 22%. No dead cells, no imbalance—pure software bug remotely triggered by Tesla. Service refused written diagnosis, only said ‘nine thousand dollars for new battery. Risk of stranding.
Incident date: Sep 25, 2024
My dash board lit up and started dinging. Many different messages were flashing across the screen such as driver assist feature problem, TPMS problem, and others related to the electronic driver assist features. I noticed a difference in the way my car handled as I was pulling off the highway to a gas station to check my tire pressure. It seems drivable at the moment and I don't have another vehic... Read more
Incident date: Sep 25, 2024
My dash board lit up and started dinging. Many different messages were flashing across the screen such as driver assist feature problem, TPMS problem, and others related to the electronic driver assist features. I noticed a difference in the way my car handled as I was pulling off the highway to a gas station to check my tire pressure. It seems drivable at the moment and I don't have another vehic... Read more
Incident date: Jul 17, 2025
I moved my Genesis GV-70 to my home in Reno, NV. My complaint is in regard to my car becoming very dangerous! I'm giving you my move to Reno because its relevant to this complaint. I didn't need quick acceleration while I was living in Florida. In Reno, I have to merge onto Route 80 everywhere that I go. Acceleration during a merger is extremely important here in Reno. So what I've experienc... Read more
Incident date: Jul 17, 2025
I moved my Genesis GV-70 to my home in Reno, NV. My complaint is in regard to my car becoming very dangerous! I'm giving you my move to Reno because its relevant to this complaint. I didn't need quick acceleration while I was living in Florida. In Reno, I have to merge onto Route 80 everywhere that I go. Acceleration during a merger is extremely important here in Reno. So what I've experienc... Read more
Incident date: Dec 1, 2025
Rear camera does not detect traffic passing or people walking behind the vehicle.Sometimes the screen goes blue. Crash alert goes off any time it wants. Even when parked.
Incident date: Dec 18, 2025
The contact owns a 2014 Jeep Wrangler. The contact stated that while the vehicle was parked on a driveway on two occasions, the contact noticed that the vehicle was leaking oil onto the ground. The vehicle was towed to Seaside Park Service Center, where it was diagnosed with an oil filter housing failure. The contact was advised that it was a common failure. The mechanic recommended replacing the ... Read more
Incident date: Dec 19, 2025
I bring my car for a recall notice on the 11/28/25 , and on Saturday 11/29/25 my car lost power he couldn't go faster than 45 mph. and the engine light on and 3 other lights was on to, I bring my car back to the dealer and they told me it was the oil cooler thermostat and bled system they charged me 1203.20 for the fix. and they keep my car for 3 days. finally , they returned the car to me on 12/2... Read more
Incident date: Dec 19, 2025
2016 KIA Sedona. I was driving on the highway when the Engine started knocking and smoking. I had to cut cars off on the highway to get to the shoulder. The car was towed to a local mechanic who told us there were holes blown through the engine and it would need replaced. This was after a year and a half of driving it so we still had a loan on the car that we couldn't afford to just scrap the car.... Read more
Incident date: Dec 5, 2025
I am reporting an incident involving unintended vehicle movement/acceleration in my 2023 BMW iX xDrive50. BMW of North America inspected the vehicle and claims no defect was found; however, they refuse to provide the Event Data Recorder (EDR) data or diagnostic logs used to reach that conclusion. The incident occurred around September 1, 2025. The vehicle exhibited behavior inconsistent with norm... Read more
Crash
Incident date: Dec 19, 2025
Head gasket issues and turbocharger issues
Incident date: Dec 19, 2025
The powertrain/transmission is not receiving the signal from the engine to accelerate. It can be inspected. The vehicle is slow to accelerate or will not accelerate at all, causing lurching motions and slow movement of the vehicle. This can cause my vehicle to rapidly accelerate or me to slowly decelerate, causing me to possibly run into others or be hit by others. No one has reproduced or assesse... Read more
Incident date: Dec 19, 2025
The powertrain/transmission is not receiving the signal from the engine to accelerate. It can be inspected. The vehicle is slow to accelerate or will not accelerate at all, causing lurching motions and slow movement of the vehicle. This can cause my vehicle to rapidly accelerate or me to slowly decelerate, causing me to possibly run into others or be hit by others. No one has reproduced or assesse... Read more
Incident date: Apr 10, 2024
My vehicle currently has two active manufacturer recalls involving potential fire risk and the possibility of bodily harm. These recalls have been acknowledged by Jeep/Stellantis; however, no effective remedy or repair has been provided to date. Despite the seriousness of these safety risks, Jeep Customer Care has offered no interim solution, no loaner or replacement vehicle, and no alternative t... Read more
Incident date: Apr 10, 2024
The contact owns a 2022 Chevrolet Trailblazer. The contact stated that while driving 70 MPH on an open highway with the adaptive cruise control engaged, the system sensed an unknown object and slammed on the brakes. The adaptive cruise control was turned off. The local dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the failure. The failure mil... Read more
Incident date: Apr 10, 2024
Reporting a failure of the engine cooling system on my 2019 BMW X3 that developed over time despite repeated repair attempts and ultimately resulted in complete engine failure. Over the past year, the vehicle has experienced ongoing coolant loss and overheating warnings despite multiple coolant-related repairs. When the problem continued, I brought the vehicle to a BMW dealership, where the servic... Read more
Incident date: Dec 19, 2025
2-3 second throttle lag after pressing pedal from rolling stops and sudden lurches from engine when it decides to go. From dead stops - 2-3 second throttle lag as well and acceleration lurches that are so strong that sometimes it will chirp the tires when it decides to finally go.
Incident date: Oct 30, 2025
One instance all the brakes locked up on dry pavement. Second instance the brakes were slowing the truck on a wet surface but would not stop and did not engage the antilock brakes properly. 3rd time brake locked up just on right front wheel.
Crash
Incident date: Jul 28, 2019
This is a 2020 Malibu with only 18,000 miles on it now. We are having intermittent loss of power. Car will be moving fine when suddenly it looses power when pulling into traffic from a stop. It has also happened on the highway(right after leaving the dealer service department) when going to pass a vehicle…all of a sudden power drops and rpms go up and car slows up. When it suddenly happens, pul... Read more
Incident date: Dec 16, 2025
My car is swerving and uncontrollable upon accelerating and feels very unstable when taking turns.
Incident date: Dec 8, 2025
Onstar telematics control module not working. Dealer says part is in back order. Some vehicle safety features are not available. GPS not available. When my phone is connected via android auto my GPS some times show my location as being in New Jersey while I'm actually in New York and nowhere close to the location shown.
Incident date: Jun 15, 2023
I’m reaching out to document and summarize an incident that occurred in Sanford, Florida, and to ask for the appropriate next steps and any documentation you may need from me. Incident summary (Sanford, FL – Appaloosa Court – Dec 2, 2025): In the early morning on Tuesday, December 2, 2025 (around 5:00–5:15 a.m.), a fire occurred at a residence located on [XXX] . A Tesla located in the g... Read more
Fire
2 injured
Incident date: Nov 29, 2025
Summary: Remote start causes repeated, predictable failure of critical safety systems including traction control, hill descent control, and automatic emergency braking. Description of Problem: When the vehicle is started using the factory app for phones, the lower infotainment screen (the climate/drive assist panel) frequently fails to initialize properly. As a result, the icons and functions for ... Read more
Incident date: Mar 1, 2025
My 2022 VW ID.4 Pro S has experienced a total failure of the GPS and telematics system (J949 module), causing a dangerous 'GPS Drift' where the vehicle reports its location miles away from its actual position. This creates two severe safety hazards: Automated System Malfunction: The Travel Assist and Dynamic Road Sign systems are receiving conflicting data. The camera correctly identifies a spee... Read more
Incident date: Mar 1, 2025
I was t-boned on 11/7 on the driver side door of the car. My car is totaled and the airbags, knee and curtain did not deploy and I was hit almost dead on on the B pillar. Unknown if the problem has been reproduced by the dealer.My knee is still hurting from the accident and my head smacked the frame.The vehicle has not been inspected by the manufacturer, but has by police, insurance, and others. A... Read more
Crash
1 injured
Incident date: Mar 1, 2025
When these problems started it was only 6 months after purchase and I was already having issues with power train malfunctions and it didnt want to switch gears. I purchased this at roughly 47,000 miles and it didnt make it to 70,000 miles before I ultimately decided it was not the safe vehicle that was advertised to my family and I. It was taken to the dealership over 3 times in under a year and f... Read more
Incident date: Dec 1, 2025
Telematics Module failure. Vehicle is no longer able to provide GPS location. This is rendered all safety features and OnStar features for accident detection useless. Dealer states parts are on backorder with no ETA. Calls the GM result in no estimated ETA or part availability.
Incident date: Nov 28, 2025
Rearview and 360-degree surround camera intermittently fails or displays a blank/no image when reverse is selected. Failure behavior matches NHTSA recalls 23V-577 and 24V-436 for the same model, but this VIN is excluded from the recall population. Issue affects rear visibility and compliance with FMVSS 111. Dealer and manufacturer have been notified.
Incident date: Nov 28, 2025
Rearview and 360-degree surround camera intermittently fails or displays a blank/no image when reverse is selected. Failure behavior matches NHTSA recalls 23V-577 and 24V-436 for the same model, but this VIN is excluded from the recall population. Issue affects rear visibility and compliance with FMVSS 111. Dealer and manufacturer have been notified.
Incident date: Sep 21, 2025
I turned on my vehicle and began driving in Philadelphia. I noticed the dashboard where the speedometer was supposed to be was dark. The Apple car play on the right side of the dashboard was on but no other components were visible. Such as turning signal, lane keep assist, speedometer, etc. I was on the highway and this was extremely scary. This vehicle has less then 200 miles. I’ve taken it to ... Read more
Incident date: Dec 13, 2025
Repeatedly disply reduce engine warning, , stabiliTrak / traction warnings, loss of power while driving, and dashing board goes dark.
Incident date: Dec 13, 2025
Repeatedly disply reduce engine warning, , stabiliTrak / traction warnings, loss of power while driving, and dashing board goes dark.
Incident date: Dec 13, 2025
Gas filler "system" does not have screw on/off gas cap. It has a rubber covering with a slit through which driver inserts gasoline station hose metal nozzle. When removing gasoline station hose nozzle, rubber slit "appears to close" but drops of gasoline remain on the rubber covering & drop onto the vehicle body. I wipe off gasoline drops with paper towel. I'm concerned about large amount of gasol... Read more
Incident date: Jan 21, 2023
On Monday, Dec 15 at approximately 3:30 pm I was pulling into my parking spot in front of my house. The vehicle suddenly revved loudly and shot forward striking a tree in my front yard. If not for the tree would have ended up in the kitchen. When parking I do not have to apply gas once I enter the lot as I can drift into the spot. I barely have to brake to stop the vehicle. The steering wheel airb... Read more
Crash
Incident date: Jan 21, 2023
Hard shifting and occasional uncertainty in gear selected.
Incident date: Jun 1, 2023
Dashboard Error: "Engine Malfunction Power Reduced Service Now" the vehicle will suddenly stops in the middle of the road...
Incident date: Jun 1, 2023
Dashboard Error: "Engine Malfunction Power Reduced Service Now" the vehicle will suddenly stops in the middle of the road...
Incident date: Jun 1, 2023
The front camera has malfunctioned after locking down the brakes on my vehicle. Without the camera, the automatic braking system, forward collision, lane departure, adaptive cruise control, and high beam are no longer functioning. While the high beams are not as big of a deal, the safety features such as the braking system and forward collision are of more significance.
Incident date: Nov 10, 2025
The rear self leveling shocks are worn out. The car bounces terribly and control is an issue. I have confirmation from the dealer that the shocks need to be replaced. There were no warnings that the parts were broken.
Incident date: Nov 10, 2025
The driver headrest deployed without being in an accident. Took my vehicle to Phillips Chrysler Jeep Dodge Ram dealership on November 24, 2025 and the associate informed of the recalls/warranty I have. The invoice comment from the dealership "Performed inspection driver side front headrest has failed cannot replace due to part being discontinued." This results in driving a vehicle that is unsafe. ... Read more
Incident date: Nov 10, 2025
The contact owns a 2024 Chrysler Pacifica. The contact received notification of NHTSA Campaign Number: 25V302000 (AIR BAGS); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experienced a failure.
Incident date: Oct 6, 2025
Both the driver and passenger mirrors will not fully adjust. The mirrors need a different adjustment for standard driving and when towing a travel trailer. Neither mirror will properly adjust for towing and non towing applications. The lack of proper mirror adjustment causes a safety issue as the driver cannot see things in their full scope due to the mirror misalignment. I have almost had two... Read more
Incident date: Dec 17, 2025
Honda sensing stopped working and threw a bunch of errors about ACC, LKAS, Collision mitigation, auto high beam error, forward collision, lane keep. Apparently the camera had an internal fault without any prior warning. Also vehicle’s timing belt tensioner already deemed leaking at just 75,000 miles, well below the 100k replacement point, despite regular checks and maintenance at Honda dealers. ... Read more
Incident date: Dec 16, 2025
Wiper control is not fully under human control. At any speed less than very fast, the wipers are on automatic. The automatic will not start unless the car is going over 35 miles an hour, which means that I either need to waste windshield wiper fluid to clear my windshield below that speed or turn the speed up to max to do so. Once the car has gone over that speed, though, the automatic system will... Read more
Incident date: Dec 16, 2025
The driver-side front window regulator failed and was replaced on October 4, 2025. The passenger-side window regulator also failed and was removed and replaced on November 21, 2025. At the time each incident, the window would not raise using the car controls and remained stuck in the down position. Two window regulator failures on opposite sides of this vehicle just seven weeks and within roughly ... Read more