Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Dec 31, 1969
My 2025 Jeep Grand Cherokee 4xe began with an intense burning smell followed by the “Service Hybrid Electric Vehicle” warning light illuminating. After this, the vehicle experienced numerous electrical issues with the infotainment system, and the air conditioning failed. At one point, both the service and battery lights came on and the car lost all power, would not shift from park, and could n... Read more
Incident date: Aug 5, 2025
DUMPING OIL ENGINE TEMP LESS THAN 300 MILES
Incident date: Sep 1, 2025
The Mass Air Flow (MAF) sensor malfunctioned, causing the vehicle to idle roughly, stall unexpectedly, and trigger continuous beeping. During the failure, the power steering locked, making it extremely difficult to steer and creating a serious safety hazard for myself and others on the road. The issue was reproduced and confirmed by a service center, and the sensor was replaced by a Nissan dealers... Read more
Incident date: Sep 12, 2025
We were driving the vehicle on a vacation, and am error came on that the gear was malfunction and parking will disable vehicle. At this fine, we kept trying to clear the message to be able to view navigation, and error message kept coming back making it impossible to drive. We then parked the vehicle and had vehicle towed. Tow could not put car in neutral, and had to physically pull vehicle on ... Read more
Incident date: Feb 14, 2025
I was driving to work yesterday morning- busiest time of day on probably the busiest road in our area. My car started freaking out randomly. It popped up numerous errors. The steering wheel locked up. The brakes weren’t working well. I had a car behind me. THANKFULLY they were paying attention because they were very close to rear ending me. But they dodged me. I finally jerked the wheel and got ... Read more
Incident date: Sep 13, 2025
Not being able to scroll through the presets on the steering wheel is a safety hazard. I previously had a 2023 Compass, and it had the buttons on the back of the steering wheel that allowed you to cycle through presets, step through channels up and down one by on and change the source (Sirius, FM, AM, Phone). All without having to take your eyes off the road to swipe through screens to find what y... Read more
Incident date: Aug 10, 2025
Recall 24V-896, cannot be repaired, no repair timeline in site, vehicle is coding and dealership has confirmed code. Driving cruise will turn off and braking system becomes difficult and unstable. Warning systems come one. Dealership attempted to repair but manufacture advised they were not allowed to do so because it would not be permanent. Dealership has advised to park unit and contact Chrysler... Read more
Incident date: Aug 10, 2025
I have had 3 door handles fall off in the last couple months I think this is safety concern i do not see any recalls.I do see that there is a lot of people complaining about this matter door handles should not be fallen off
Incident date: Aug 10, 2025
Hydraulic Control Uni Safety: The loss of abs/esc/traction control may cause a vehicle crash without prior warning. This voluntary recall still has not been remedied and no assistance has been provided.
Incident date: Aug 29, 2025
When using Apple CarPlay (wired or wireless), audio intermittently skips and stutters like a skipping CD or static AM radio. This only occurs on CarPlay, not Bluetooth. The skipping can make navigation prompts and hands-free calls unintelligible. Bluetooth audio works fine. Concern: The infotainment/head unit system may be part of the known MOST bus / FAKRA connector issue documented in Honda TSB... Read more
Incident date: Aug 12, 2025
The contact owns a 2017 Honda Civic. The contact stated that while driving at various speeds or making a turn, the steering wheel was shaking abnormally, and the vehicle became difficult to maneuver. A dealer was contacted. The contact stated that the failure had occurred on several occasions. The vehicle was taken to the dealer, where it was diagnosed, and determined that the rack and pinion need... Read more
Incident date: Jun 12, 2025
The vehicle has been exhibiting occasional hard shifts over the last 2-3 months. Over the last 2-3 weeks the frequency has increased. While operating the vehicle at approximately 30 mph the rear wheels temporarily locked during one of these events while my wife was operating the vehicle. There was no indication that this was going to happen and no indication after the event. We took the vehicle t... Read more
Incident date: Nov 27, 2024
The contact owns a 2015 Chrysler Town and Country. The contact stated that while attempting to open the rear passenger’s side door, the door failed to operate as intended and remained closed. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed, and determined that the mechanism in the door needed to be replaced. The vehicle was being repaired. The manufacturer was... Read more
Incident date: Nov 27, 2024
The contact owns a 2013 Volkswagen Passat. The contact received notification of NHTSA Campaign Number: 24V834000 (AIR BAGS); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was ... Read more
Incident date: Sep 8, 2025
Vehicle: 2017 Hyundai Sonata Hybrid – 131,700 miles – Maryland registered While driving, my vehicle displayed the warning “Check Hybrid System. Turn off engine.” The dealer diagnosed a failure of the Hydraulic Control Assembly (ABS/Brake Control Unit). This is a safety-critical braking system. The vehicle is unsafe to drive until repaired. Hyundai previously issued recalls for this same ... Read more
Incident date: Sep 8, 2025
My car loses power when I press the gas. For example, I can come to a stop, wait until it’s safe to turn in front of another car, then try to take off — but the vehicle suddenly loses all power. It won’t accelerate, and I have to keep pressing the gas and hope it goes. Sometimes I have to pull over, put it in park, turn the car off, and restart it before it will drive again. This also happen... Read more
Incident date: Sep 12, 2025
I am reporting a significant paint delamination issue on my 2013 Hyundai Elantra in Sparkling White. The paint has been peeling, bubbling, and chipping particularly on the roof, trunk, and hood, exposing the primer and bare metal underneath. This is not due to wear, environmental exposure, or physical damage. It appears to be a factory defect related to improper paint or primer application. This ... Read more
Incident date: Sep 6, 2025
Driving on freeway , lost power Cruise control automatically shut off yellow light shape of a motor came on ; on the upper left side of the dashboard, had to pull over on side of freeway. Able to restart after a little bit. Another time sitting at traffic light shuts off , same light again . Another time had to wait from 11 pm to 3 am before it started and had called a tow truck.. THE RECALL IT FA... Read more
Incident date: Nov 1, 2023
My suv was expired last dec and didnt know I just got that since April 2025 and I have to pay my own self for fix suv It not my fault and there no warranty for me check suv and fix recall
Incident date: Sep 2, 2025
My 2014 Ram 1500 ABS light, traction control, and brake light popped up and if I drive it for a short bit and stop and shut it off and crank it up the light don’t come back on. It has been doing this all the time through the winter and now says on all the time. All so the back up camera doesn’t power up when you first start vehicle for about two minutes on the radio display. The camera not co... Read more
Incident date: Sep 1, 2023
My 2014 Ram 1500 ABS light, traction control, and brake light popped up and if I drive it for a short bit and stop and shut it off and crank it up the light don’t come back on. It has been doing this all the time through the winter and now says on all the time. All so the back up camera doesn’t power up when you first start vehicle for about two minutes on the radio display. The camera not co... Read more
Incident date: Sep 1, 2023
While I am driving my vehicle Ford Edge when I press the gas pedal the vehicle do not respond property. Is acting like the vehicle has no enough gas and its shake the car a little bit. I took it to the Ford dealer in Asheboro NC, but because is no recall in place the only option for me was to pay for a initial inspection and see if the problem can be found. About the Forward Collision Warning is c... Read more
Incident date: Sep 1, 2023
While I am driving my vehicle Ford Edge when I press the gas pedal the vehicle do not respond property. Is acting like the vehicle has no enough gas and its shake the car a little bit. I took it to the Ford dealer in Asheboro NC, but because is no recall in place the only option for me was to pay for a initial inspection and see if the problem can be found. About the Forward Collision Warning is c... Read more
Incident date: Jul 23, 2025
Vehicle has been Altered/modified. Vehicle has been altered to be a 7 passenger. The vehicle has been prepared for inspection but needs to be cleared by NHTSA to allow the changes that were made by the modifier to be accepted by NHTSA. Please help me with this, thank you
Incident date: Sep 11, 2023
The contact owns a 2022 Genesis G70. The contact stated that there was condensation in the headlamps. The vehicle was taken to the dealer, who placed silica bags in the headlamps to absorb the condensation. The contact was informed that the headlamps needed to be replaced; however, the repair was not covered under warranty due to headlamp cracks along the seams. The contact related the failure to ... Read more
Incident date: Jul 25, 2025
The contact owns a 2019 Ford F-150. The contact stated that while attempting to reverse, the rear-view camera image was distorted and failed to function properly. There was no warning light illuminated. The vehicle was taken to a local dealer, where it was inspected; however, the vehicle was not diagnosed because the VIN was not under recall. The vehicle was not repaired. The manufacturer was noti... Read more
Incident date: Jul 25, 2025
The contact owns a 2024 Honda Ridgeline. The contact stated that while driving 50 MPH, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The contact stated that several unknown warning lights were illuminated. In addition, the brakes were independently activated. The contact stated that the vehicle failed to accelerate above 30 MPH. The vehicle was taken t... Read more
Incident date: Sep 11, 2025
On May 13th 2025 the 4WD service light came on. We took it to the Dodge Jeep Ram dealership that owns the used car dealership we bought it from. After the mechanic checked everything, they said it was drivable but they needed to order a car part (PTU). Once that car part arrived at the dealership they would have us bring the car back in and they would fix it. On July 8th of 2025, stil no news on w... Read more
Incident date: Sep 7, 2025
The emergency brake malfunctioned transmission in park malfunctioned yes its available for inspection i was almost ran over by the truck or pinned between truck door and hand rail. I have not had vehicle inspection done yet dealer had been notified and awaiting there response. When i re entered the vehicle dash displayed warning emergency brake disengaged placed vehicle into drive to move forward ... Read more
Crash
Incident date: Sep 7, 2025
Backup camera constantly shows a blank screen or distorted upside down image. There was a recall issued today for my model year, but not my specific model. I was quite surprised because I have the identical issue with my vehicle as well. The camera has not worked in close to a year. At first it started to glitch occasionally, but now it never works. The screen is either blank or shows that distort... Read more
Incident date: Sep 7, 2025
Backup camera constantly shows a blank screen or distorted upside down image. There was a recall issued today for my model year, but not my specific model. I was quite surprised because I have the identical issue with my vehicle as well. The camera has not worked in close to a year. At first it started to glitch occasionally, but now it never works. The screen is either blank or shows that distort... Read more
Incident date: Sep 24, 2024
The backup camera on our Ram is currently inverted. I am not sure if it is available for inspection. It makes it hard to see what is behind us when backing up. We received a notice about a recall concerning this issue but I do not see it mentioned on your website when looking up the vehicle. No warnings prior to it messing up. This has been a problem since we received the vehicle.
Incident date: Nov 30, 2021
The contact owns a 2024 Buick Envista. The contact stated that while driving at various speeds, the instrument panel displayed a blank screen; however, two seconds later, the instrument panel operated as intended. The check engine warning light was illuminated. The failure occurred several times. The vehicle was taken to the dealer, where it was diagnosed, and determined that the body control modu... Read more
Incident date: Aug 25, 2025
The upper part of the grill detached on my 2023 GMC Sierra 1500 while going 65mph on the higway. The part is about 4 inches wide by 6 ft long. People behind me in traffic were swerving and dodging to avoid hitting it. GM knows about this problem (see safety recall #N242490120), but the scope of the affected vehicles is incorrect, so my truck is not included. There were no signs that the part... Read more
Incident date: Jul 31, 2025
My camera has been upside down and or blank or won't show anything half the time and took to the dealer and they said they cant fix it because software issue but Ford has recalled other cars cameras for the same issue. Can't see behind me very well due to camera malfunction almost every time in reverse.
Incident date: Jul 30, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aware of the issue. The contact had... Read more
Incident date: Sep 10, 2025
The contact owns a 2013 Ford Explorer. The contact stated that while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to the dealer, who diagnosed a failure with the PTU. The contact was also informed that the rear differential needed to be refilled. The vehicle was not repaired. After investigating the failure, the contact related the failure to N... Read more
Incident date: Jul 1, 2025
Hi I have been trying to take care of fuel pump related recall for a while and went to Millers Honda NYS REG R- 4040274 3 times and every time I realize there is problems with vehicles safety features and acceleration and it won’t pass inspection. Few times it felt like as if vehicle would stop in the middle of the road because i couldn’t accelerate. Recently I was charged almost 1500 dollars... Read more
Incident date: Jul 1, 2025
Hi I have been trying to take care of fuel pump related recall for a while and went to Millers Honda NYS REG R- 4040274 3 times and every time I realize there is problems with vehicles safety features and acceleration and it won’t pass inspection. Few times it felt like as if vehicle would stop in the middle of the road because i couldn’t accelerate. Recently I was charged almost 1500 dollars... Read more
Incident date: Jul 17, 2025
Intermittently, the vehicle's backup camera displays a blank (black) image when the vehicle is placed in reverse. The issue resolves its self by turning the vehicle off and back on.
Incident date: Jul 17, 2025
There was no warning light until the steering will lock up and then the light will come on. Which is a life safety hazard because we went into on coming traffic because there was no steering ability. When we turn the truck off the steering will come back. But we lost control of the steering once again. Now the truck has no power steering at all. There is power to the system but continues to fail o... Read more
Incident date: Jul 12, 2025
The vehicle will randomly shut itself off while it is operating causing the dashboard to flicker on and off before shutting down fully. The steering wheel gets stuck at the 1:00 position.
Incident date: Dec 1, 2024
Battery under back seat exploded causing the vehicle fire that destroyed inside of the jeep on 8/31/25 in front of my garage while charging. Vista Fire inspector made an report. Defective battery inside the vehicle.
Fire
Incident date: Sep 9, 2025
See attached document for complaint I am sending you a copy of a letter I sent to the Ford Motor Company over my lack of satisfaction over safety recalls on my 2014 Ford Explorer with the local Ford Dealership as well as the Ford Motor Company. I have attached a copy of the letter I sent to Ford Corporate concerning two (2) recalls on my vehicle that seem to be totally ignored by Ford. I know tha... Read more
Incident date: Sep 9, 2025
The contact owns a 2023 Nissan Rogue. The contact received notification of NHTSA Campaign Number: 25V437000 (Engine and Engine Cooling); however, the parts were not available. The contact was concerned that while his wife was driving with the grandchildren in the vehicle that if the failure occurred, the failure could cause their lives to be in danger. In addition, the contact was informed by the ... Read more
Incident date: Sep 4, 2025
We just recently had the cam shaft and lifters replaced, as the vehicle began experiencing a knocking sound. The repair was supposedly completed, and they gave the truck back. We took the truck back in within a week, bc we continued to hear the sound. They sent it back saying they didn’t hear anything after test driving it. Over the weekend the car shut off after beginning to shake uncontrollabl... Read more
Incident date: Aug 20, 2025
All major braking and safety systems have failed, including the parking brake, 4-wheel drive, cruise and adaptive cruise control, lane departure warnings, blind spot monitoring, and parking collision alerts. These failures occurred at the same time, and we believe there may be additional issues not yet identified. Our local dealership (Barry Sanders Supercenter, Stillwater, OK) attempted multiple ... Read more
Incident date: Aug 20, 2025
The contact owns a 2020 Hyundai Kona. The contact stated that while operating the vehicle, there was a knocking sound coming from the engine compartment. The vehicle was taken to the local dealer, who replaced the turbocharger, but the failure persisted. The contact stated that the vehicle was consuming an excessive amount of engine oil. The vehicle was later examined by an independent mechanic w... Read more
Incident date: Aug 20, 2025
Vehicle in dealership service dept since July 16, 2025 for manufacturing recall; attempted repair rendered vehicle inoperable; 2nd part ordered arrived damaged; third part in open order until verbal date of February 2026; no recall remedy such as loaner vehicle; extended warranty purchased but cannot use; manufacturer warranty expired; need transportation
Incident date: Aug 27, 2025
Odometer Fraud. The contact owns a 1990 Cadillac Brougham. The contact purchased the vehicle from a dealer on eBay on 05/15/2025. The vehicle was shipped to the contact. The contact stated that when the vehicle was purchased, the Sales Agreement and the odometer indicated the mileage was 46,260. In addition, the contact stated that the Sales Advertisement indicated that the mileage was 46,260. The... Read more