Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Dec 11, 2025
While driving my 2019 Honda CR‑V at about 35 mph during night on a local road with no cars or obstacles in front of me, the vehicle suddenly applied the brakes hard by itself. There were no warning lights or messages other than the collision warning, and I did not touch the brake pedal. The sudden braking almost caused the car behind me to rear‑end me. This has happened several times in simila... Read more
Incident date: Dec 11, 2025
While driving my 2019 Honda CR‑V at about 35 mph during night on a local road with no cars or obstacles in front of me, the vehicle suddenly applied the brakes hard by itself. There were no warning lights or messages other than the collision warning, and I did not touch the brake pedal. The sudden braking almost caused the car behind me to rear‑end me. This has happened several times in simila... Read more
Incident date: Nov 24, 2025
Got a dash warning that car was over temperature or something to that effect and had to pull over on a two-lane highway(uphill). This was unsafe because I had to get over to the shoulder as soon as possible and avoid traffic. Vehicle is scheduled to be serviced at my ford dealer but have no outcome yet. I did later on check car with my OBD2 reader and saw a P1285 code which meant the cylinder ... Read more
Incident date: Nov 24, 2025
I am submitting this complaint to report a dangerous and repeatable safety defect involving my Nissan Altima that caused me injury and resulted in vehicle damage. On December 16, 2025, I parked my vehicle on an incline and shifted it into Park. The gear selector and dashboard indicator both confirmed that the vehicle was in Park. I exited the vehicle and was not applying the brake. While the engin... Read more
Crash
Incident date: Nov 18, 2024
2017 F150 Super Crew 4x4 brought into dealership for brake master cylinder recall. ( no lights on dash) Dealership changed both the master cylinder and brake booster at no charge. The same day the vehicle was picked up, I returned it to the dealership. The vehicle was having issues with keeping straight on the highway and when I slowed down when coming to a full stop, the steering wheel turned co... Read more
Incident date: Jun 1, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? The engine and/or powertrain system catastrophically failed while the vehicle was in motion on the freeway. The vehicle lost power, shut down, and became disabled. The vehicle is currently in the possession of the Buick dealership and is available for inspection upon request. How was your safety or... Read more
Incident date: Dec 22, 2025
The brake booster vacuum hose attached to the intake manifold fitting swelled over time and was close to detaching from the intake manifold fitting. This condition could allow the hose to detach from the fitting during an engine backfire, resulting in loss of power brake assist and increased brake pedal effort. As a result, stopping distance may increase and potentially result in a crash.
Incident date: Dec 21, 2025
after fueling strong fuel smell in vehicle within 100 miles check fuel cap light came on. next day check engine light came on. made appointment at dealership . dealership performed evap smoke test which found smoke coming from top of fuel cell. installed fuel pump ring and evap hose clip. performed evap test and smoke test -passed cleared codes. got car back next day less than 50 miles later ck en... Read more
Incident date: Dec 22, 2025
Dear NHTSA, There needs to be an immediate recall on this (VIN#: [XXX] ) 2021 Honda CR-V Hybrid Motor Nightmare. Despite proper maintenance and care, the vehicle has experienced persistent problems that stem from known defects. The engine has a fatal flaw with the head gasket. The high compression turbo engine stretches the head bolts, lifts the cylinder head just enough to blow the gasket cau... Read more
Incident date: Jun 1, 2025
I am getting warnings on my dash every day, about TPMS system failure. Sometimes it shows all four tire pressure, sometimes one or two of them will shut off with the warning alarm, sometimes it is all four of them will stop showing. It is intermittent module failure, the sensors in the tire are working. There is a current recall for some of my year/make/model 20S59, but corporate Ford is saying it... Read more
Incident date: Nov 1, 2024
I bought a new 2025 Honda Ridgeline truck from Hendrick Honda, Easley, SC and within the first 24 hours the instrument display showed an “auto idle stop error” and to get service at the dealer. I took it back to the dealer within two days, and they said they ran diagnostics and couldn’t find nothing wrong. The service advisor said “it will probably just go away as you drive it more.” Wel... Read more
Incident date: Dec 15, 2025
The automobile's consumer-facing SOFTWARE enables WIFI on the user's mobile phone devices, in my case, ANDROID. However, at the end of the drive, after the STOP button has been depressed, and the car should be stopped, the SOFTWARE fails to turn-off the WIFI that it enabled, thus causing a battery drain of the ANDROID device. When a feature is enabled, it is serious ERROR and BUG to fail to reset ... Read more
Incident date: Sep 15, 2025
The contact's friend owns a 2017 Ford Edge. The contact stated that the vehicle failed the Emissions test in Georgia. The contact stated while driving approximately 35-70 MPH, the transmission was slipping, and the vehicle was shaking and jerking abnormally. The vehicle was difficult to drive. The contact stated that the brake pedal was depressed to the floorboard, but the vehicle failed to respon... Read more
Incident date: Jan 25, 2025
At speeds 35+ MPH the steering has a “sticky” “notch” feeling making steering at high speed very difficult to do smoothly, especially when cornering. This has led to close-calls nearly resulting in accidents, but fortunately being avoided. I suspect it has to do with the steering rack issue that is a common complaint with this MY.
Incident date: Nov 27, 2023
I was rear ended by a driver going approximately 35-45mph while I was coming to a near stop at a stop light, driver struck me totalling my vehicle and gaming me up to the right and down into the ditch alongside the road, my airbags never deployed but at fault party aurbags did. At some point during the accident most likely during the initial impact the driver side seat of my f150 broke resulting i... Read more
Crash
1 injured
Incident date: Dec 4, 2025
The contact owns a 2017 Jeep Grand Cherokee. The contact stated that while driving at 45 MPH, the vehicle went into LIMP mode and the vehicle stalled. The vehicle overheated due to the radiator not functioning properly. The check engine and brake warning lights illuminated. The vehicle was able to restart after numerous attempts. The vehicle was taken to an independent mechanic, where unknown part... Read more
Incident date: Dec 6, 2025
warning engine light came on. Emission control system light came on too. Honda Pilot 2016 Milage 70,662. Vehicle operating normally. Had car parts store use OBD electronic scanner and it revealed a code P0328: "Knock Sensor voltage High". Code was deleted after scan. I was told by tech at car parts store that the sensor was detecting odd electronic signals and sent info to the ca... Read more
Incident date: Dec 6, 2025
warning engine light came on. Emission control system light came on too. Honda Pilot 2016 Milage 70,662. Vehicle operating normally. Had car parts store use OBD electronic scanner and it revealed a code P0328: "Knock Sensor voltage High". Code was deleted after scan. I was told by tech at car parts store that the sensor was detecting odd electronic signals and sent info to the ca... Read more
Incident date: Dec 6, 2025
The first major problem was when the truck just didn't start 11/25/2025. The truck was towed to the dealership. The dealership said it was a bad electrical fuse and I picked up the truck. There were no warning lights on before the brake failure. Last week, 12/18/2025 my brakes failed while I was driving my son home from school; thankfully we were in our development and going very slow so we weren'... Read more
Incident date: Nov 25, 2025
The contact owns a 2024 Toyota Highlander. The contact stated that while driving at unknown speeds, the instrument cluster was blinking. The contact expressed that she was concerned that the vehicle was unsafe to drive. The contact received the recall notices of NHTSA Campaign Numbers: 25V744000 (Back Over Prevention) and 25V595000 (Electrical System); however, the part to do the recall repair of ... Read more
Incident date: Nov 25, 2025
The contact owns a 2024 Toyota Highlander. The contact stated that while driving at unknown speeds, the instrument cluster was blinking. The contact expressed that she was concerned that the vehicle was unsafe to drive. The contact received the recall notices of NHTSA Campaign Numbers: 25V744000 (Back Over Prevention) and 25V595000 (Electrical System); however, the part to do the recall repair of ... Read more
Incident date: Dec 22, 2025
The steering wheel is the principal reason for this incident. Because when I'm driving on the highway almost to get an exit to the right going at the speed limit of 70 MPH the right tire passes through a high/low on the street, then my steering wheel locked lightly and started to pull to the right like for 2-3 seconds. Causing me hit the wall on the highway. Then straightened itself back, I'm jus... Read more
Crash
Incident date: Jun 2, 2025
While driving, the car all of a sudden lost power - forcing me to pull over. If this were to happen while on the freeway, a crash would have been imminent. This is a known issue with kia/Hyundai EV's where the ICCU fails and causes the vehicle to lose power suddenly.
Incident date: Jun 2, 2025
P0471 error comes up off and on, this is recall related but the dealership refuses to address it. The seatbelt has to be clicked 2x in order to stick. Happens with driver side.
Incident date: Jun 2, 2025
P0471 error comes up off and on, this is recall related but the dealership refuses to address it. The seatbelt has to be clicked 2x in order to stick. Happens with driver side.
Incident date: Feb 25, 2025
This is ridiculous if there’s debris in the engine of a risk for it and risk for the engine to go I want a new vehicle there’s 18k miles on this truck brand new shape and I will be putting my family in this. This is a risk I’m not willing to take. This needs to be bought back
Incident date: Nov 12, 2024
The vehicle repeatedly displays “Driver Assist Camera Blocked / Disabled” upon startup and while driving, even when the windshield is clean and weather conditions are clear. When this occurs, the lane departure warning system becomes disabled while driving. This happens without driver input and results in loss of lane safety alerts. Additionally, the driver’s side power window intermittently... Read more
Incident date: Nov 12, 2024
The vehicle repeatedly displays “Driver Assist Camera Blocked / Disabled” upon startup and while driving, even when the windshield is clean and weather conditions are clear. When this occurs, the lane departure warning system becomes disabled while driving. This happens without driver input and results in loss of lane safety alerts. Additionally, the driver’s side power window intermittently... Read more
Incident date: Dec 21, 2025
I just recently used my cruise control for the first time since I purchased my vehicle. After my speed was reached and without me touching anything my van started going crazy so it seemed all on its own it continued to pick up speed and high rates of speed very high rates . So I immediately took it out of cruise control and tried it once again and the same issue kept going. I find this very unsafe... Read more
Incident date: Dec 21, 2025
I just recently used my cruise control for the first time since I purchased my vehicle. After my speed was reached and without me touching anything my van started going crazy so it seemed all on its own it continued to pick up speed and high rates of speed very high rates . So I immediately took it out of cruise control and tried it once again and the same issue kept going. I find this very unsafe... Read more
Incident date: Oct 16, 2025
Vehicle’s 8 speed transmission started a low pitch whine when pressing the accelerator around 90,000 miles. Transmission has begun shifting roughly since 105,000 miles. Vehicle is outside of Toyota’s manufacture date deadline for T-SB-0008-21 but this issue sounds exactly like what is described in Toyota’s TSB.
Incident date: Oct 16, 2025
I own a 2014 Honda CR-V. Since around November 2022 I have repeatedly experienced an intermittent “bounce” or shudder when accelerating, especially around 20–25 mph and sometimes at higher speeds (around 45 mph and above). The vehicle feels like it briefly loses power or slips before catching again, and the check-engine light has come on and off during this period. I took the vehicle to Sto... Read more
Crash
2 injured
Incident date: Dec 31, 2017
The contact owns a 2017 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving 30 MPH, the passenger's side windshield exterior A-pillar trim detached and flew off the vehicle. The contact also stated that the driver's side windshield A-pillar trim was l... Read more
Incident date: Oct 1, 2025
Coil packs need constant changing in this vehicle. I’ve owned it almost 8 years and sometimes I would have to change the coil packs more than 1 time a year. Obviously I would change the spark plugs also. But there is always a misfire. A lot with 3 and 5.
Incident date: Dec 14, 2025
The contact owns a 2018 Cadillac ATS. The contact stated that the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed, and the mechanic determined that the F-module, Part Number: 86815664, used to control the engine Auto START/STOP, needed to be replaced. The dealer was contacted for the part and informed the contact that the part wa... Read more
Incident date: Dec 12, 2025
We were driving down a farm to market road at about 50 mph pulling an empty cattle trailer when we had a severe power loss, lots of dash lights and warnings. I noticed white smoke coming from the tail pipe. We limped it back to the house and unhooked the trailer and idled it into the Chevrolet dealership in Portland TX. The dealership just called and they said the #5 cylinder failed, there is meta... Read more
Incident date: Dec 11, 2023
Odometer Fraud. The contact purchased a 2004 GMC Yukon. The contact stated that while attempting to trade the vehicle in, the dealer discovered that there was a mileage discrepancy, per the Carfax report. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 165,563. The actual mileage could not be determined because the Carfax report displayed that the mileage had drasti... Read more
Incident date: Jun 13, 2024
The contact owns a 2021 Infiniti QX50. The contact stated that while driving 70 MPH, the vehicle experienced phantom braking. There was an unknown message displayed on the instrument panel. The failure had occurred twice. The vehicle was taken to the dealer, who informed the contact that the failure was a known issue; however, there was no repair available. The vehicle was not repaired. The contac... Read more
Incident date: Jun 13, 2024
10 speed TREMIC transmission, the same one covered by NHTSA #24V-208. Transmission hunts for gears, and has dropped from a high gear to first gear without warning. The advisory says that it could drop out of any gear to first gear without warning possibly causing a crash. For some reason, my vehicle with the same transmission and same problems is not covered by the recall.
Incident date: Jul 1, 2025
The contact owns a 2021 Ram Promaster 1500. The contact stated that while reversing, the rear-view camera displayed a dim image, impairing the view of driver. The vehicle was taken to the dealer; however, the contact was informed that parts were not available to repair the vehicle. The contact received notification of NHTSA Campaign Number: 25V552000 (Back Over Prevention); however, parts were not... Read more
Incident date: Jun 12, 2024
I was driving on the internstate and my blind spot indicator came on and stayed on even though there were no cars in my blind spot. I needed to change lanes and tried to despite the blind spot indicator being on and the automatic collision avoidance system put me back into the lane I was in. I had to fight the vehicle to get over to be able to exit the interstate.
Incident date: Dec 13, 2025
The seatbelt not only doesn’t buckle on multiple attempts, it has become unbuckled while driving, after knowingly securing it. The dealership says there is a fix but it is back ordered, I have been driving an unsafe vehicle for 2 months and Hyundai has done nothing to ensure my safety.
Incident date: Dec 13, 2025
In three years I've had the Automatic Emergency Braking system engage and almost cause accidents several times. The breaking system engages when it's not needed. Going down a road driving straight at 25 MPH, no obstacles in road and breaks engage. Verry scarry, what if I was going 65 MPH on the highway! Another incident was on an off ramp in a curve, and another making a U-turn. This is not o... Read more
Incident date: Dec 17, 2025
The contact owns a 2014 Chevrolet Caprice Police Pursuit. The contact stated that while driving at an undisclosed speed, the power steering became inoperable and failed to function properly, with the brake assist, power steering, stability control, and tire pressure monitoring system warning lights illuminated. The vehicle was towed to the residence. The contact also stated that while the vehicle ... Read more
Incident date: Dec 17, 2025
I decided to clean off my windshield with the windshield wiper spray and wipers and noticed my windshield would not turn on at all. I heard no noise from the motor coming on nothing happened when I attempted to turn them on. I knew rain was coming in the next few days so I was worried I was going to have visibility issues. Contacted the dealer who stated they had no loaner available. I had to driv... Read more
Incident date: Dec 22, 2025
While being inspected at the dealership, multiple fuel injectors (#1 and #3) were found to be leaking. This presents a severe fire hazard as fuel is escaping onto engine components. The dealership confirmed the leak and suggested replacing all six injectors due to potential systemic failure, but the manufacturer (Hyundai) is refusing 100% coverage. I have been without a vehicle for over a week, an... Read more
Incident date: Oct 23, 2025
The ICCU that charges the 12V on board battery failed to keep the battery charged and it made my vehicle a paper weight. Had to have it towed to my local Kia dealership to wait 2 weeks for an appt. Hasn’t been repaired yet and I’m sure it won’t be a short wait after they schedule the repair
Incident date: Oct 23, 2025
Vehicle experienced uncommanded automatic emergency braking with no warnings or obstacles present. Sudden hard braking caused fear of collision. Children were in vehicle as well as two adults. Vehicle has prior collision repairs. Owner fears highway driving due to risk of recurrence.
Incident date: Nov 29, 2025
My vehicle was subject to Ford Campaign 23B56 (front door check-arm reinforcement spot weld inspection). The dealership marked the campaign as completed and claimed the left front door failed inspection and was replaced. However, the door still does not close properly, and the check-arm area appears unchanged or improperly repaired. I believe the recall repair was not performed correctly or was mi... Read more
Incident date: May 17, 2023
Since I purchased my Subaru Forester new in 2020, people regularly flash their high beams at me at night when my low beams are on, because they think I have my high beams on. I also flash my high beams at cars when I think they have their high beams on then they do the same, to show me they have their low beams on. It needs to be illegal for manufacturers of cars and/or headlights to manufacture l... Read more