Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: May 13, 2026
The rear backup camera has been intermittently failing for over one year on this 2020 RAM ProMaster 2500. The failure has now become more frequent and extended. When the fault occurs, the infotainment screen displays a permanent "Camera System Unavailable" message that blocks access to all other functions including radio, phone, and navigation. The failure occurs in all gear positions and persists... Read more
Incident date: May 13, 2026
The rear backup camera has been intermittently failing for over one year on this 2020 RAM ProMaster 2500. The failure has now become more frequent and extended. When the fault occurs, the infotainment screen displays a permanent "Camera System Unavailable" message that blocks access to all other functions including radio, phone, and navigation. The failure occurs in all gear positions and persists... Read more
Incident date: May 13, 2026
The rear backup camera has been intermittently failing for over one year on this 2020 RAM ProMaster 2500. The failure has now become more frequent and extended. When the fault occurs, the infotainment screen displays a permanent "Camera System Unavailable" message that blocks access to all other functions including radio, phone, and navigation. The failure occurs in all gear positions and persists... Read more
Incident date: May 2, 2026
I was driving at night when my wipers activated at full speed on there own causing my trucks horn and blinkers to stop working. I was with my wife and 2 children when this occurred causing my wife and I to feel very uncomfortable. Driving with this issue for an extended period. This is not the first time it has occurred Anna my truck only has 38,000 miles but this is the first time of it activa... Read more
Incident date: May 2, 2026
I was driving at night when my wipers activated at full speed on there own causing my trucks horn and blinkers to stop working. I was with my wife and 2 children when this occurred causing my wife and I to feel very uncomfortable. Driving with this issue for an extended period. This is not the first time it has occurred Anna my truck only has 38,000 miles but this is the first time of it activa... Read more
Incident date: Aug 29, 2025
The vehicle doors will not auto lock when the vehicle exceed 15mph. The function is not available in the menus.
Incident date: Mar 23, 2026
The vehicle is experiencing an intermittent and unpredictable loss of power steering assist. The steering becomes extremely stiff and difficult to turn, often immediately upon startup or while at a standstill, then randomly becomes loose again before returning to a stiff state. This creates a significant safety hazard as the effort required to steer changes without warning during operation. Upon i... Read more
Incident date: Mar 23, 2026
The vehicle is experiencing an intermittent and unpredictable loss of power steering assist. The steering becomes extremely stiff and difficult to turn, often immediately upon startup or while at a standstill, then randomly becomes loose again before returning to a stiff state. This creates a significant safety hazard as the effort required to steer changes without warning during operation. Upon i... Read more
Incident date: Jan 1, 2025
The exhaust manifold on both sides of the motor have cracked and have broken bolts. The Ram dealer confirmed it and says it is a known issue that the manufacturer will not fix. With the crack and broken bolts, exhaust fumes are leaking out. It gets nauseating in the cab of the truck if the windows are up for too long. My independent mechanic is set to replace the manifolds with aftermarket ones du... Read more
Incident date: May 1, 2026
My 2016 Hyundai Sonata is experiencing severe oil consumption due to a known Hyundai engine defect. The engine burns oil rapidly and loses more than a quart between oil changes. This creates a safety hazard because the engine can stall, seize, or fail while driving. The Hyundai dealership did NOT perform the official Hyundai oil-consumption test. They only checked the dipstick, noted the oil was ... Read more
Incident date: May 1, 2026
My 2016 Hyundai Sonata is experiencing severe oil consumption due to a known Hyundai engine defect. The engine burns oil rapidly and loses more than a quart between oil changes. This creates a safety hazard because the engine can stall, seize, or fail while driving. The Hyundai dealership did NOT perform the official Hyundai oil-consumption test. They only checked the dipstick, noted the oil was ... Read more
Incident date: Apr 13, 2026
The warning shows that the blind spot sensor is not working.
Incident date: Oct 23, 2024
The infotainment system in my Volkswagen ID.4 is experiencing intermittent failures while driving. The issue primarily affects the vehicle’s connectivity with my mobile phone (Apple CarPlay / Android Auto), music playback, and the use of navigation applications such as Google Maps. In several instances, the central display has also gone completely black, temporarily becoming unresponsive without... Read more
Incident date: Mar 1, 2026
The vehicle overheated and caught fire.
Fire
Incident date: Mar 1, 2026
The plastic panel underneath the driver’s seat has cracked and broken a SECOND time, despite being repaired at Toyota dealership. Toyota customer care was contacted and while they admitted this is a known issue and they are aware it is happening repeatedly, even after a few months after being replaced there is no fix in sight and they will not cover the repair. Size should not matter but I am a ... Read more
Incident date: Mar 1, 2026
The front driver-side door on my 2021 Infiniti QX50 appears to have a faulty latch, hinge, or door ajar sensor issue. The vehicle repeatedly displays a “door open/door ajar” warning even when the door is fully shut and latched. The warning can sometimes be triggered or worsened by leaning on the door or applying light pressure, which suggests movement in the latch or hinge assembly. The issue... Read more
Incident date: Mar 21, 2026
Driving home on [XXX] , coming back from [XXX] the car started to tick, then a loss of motive power happened then knocking really bad. The rest of the trip home was in the slow lane with hazards, tops 35 miles an hour. I also have videos sent by Honda. That confirms rod, knock and the sound of the engine INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Mar 21, 2026
On April 13, 2026, at approximately 67,312 miles, my vehicle experienced a fuel system failure when the main fuel supply line leading to the high-pressure fuel pump cracked and began actively leaking raw gasoline onto the top of the transmission in the engine compartment. There were no prior dashboard warning lights or error messages; the only symptom leading up to the failure was a extremely st... Read more
Incident date: Mar 21, 2026
On April 13, 2026, at approximately 67,312 miles, my vehicle experienced a fuel system failure when the main fuel supply line leading to the high-pressure fuel pump cracked and began actively leaking raw gasoline onto the top of the transmission in the engine compartment. There were no prior dashboard warning lights or error messages; the only symptom leading up to the failure was a extremely st... Read more
Incident date: May 6, 2026
The contact owns 2023 Ford F-150. The contact stated while driving 25 MPH, while depressing the accelerator pedal the automatic brake system engaged independently causing all four wheels to lock up. a dealer was contacted. The vehicle was taken to dealer where it was diagnosed that front camera bezel needed to be replaced. The vehicle was repaired as the front camera bezel was replaced. The conta... Read more
Incident date: Mar 4, 2026
I bought the 2024 Santa Fe XRT Pro new off the lot Sept. 2024. Brought it in for 3 different recalls but the electronic system panel is new: The panel lit up with every warning sign it can convey: from the engine light to the coffee break, to the emergency warnings. This has happened twice; once a few weeks ago and again a few days ago. My car is back at the dealership for repair to the electron... Read more
Incident date: Apr 30, 2026
The contact owns a 2020 Toyota Highlander. The contact stated while driving at 35 MPH, depressing the accelerator pedal the vehicle to respond as intended and the contact could smell smoke while stopped. A dealer was contacted. The vehicle was taken to a dealer to where the diagnosed the transmission needed to be replaced. The vehicle was repaired, as the shift selector switch was replaced. The ma... Read more
Incident date: May 2, 2026
The contact owns a 2025 Nissan Rogue. The contact stated that while the vehicle was parked and turned off, a loud explosion-like noise was heard. Upon inspection, the contact discovered that the rear hatch windshield had unexpectedly shattered. An independent mechanic was contacted regarding replacement of the rear hatch windshield. The vehicle was not diagnosed or repaired. The dealer was contact... Read more
Incident date: May 11, 2026
While driving on the interstate over 2 hours from home the car put itself into neutral and almost caused us to get into a collision. While accelerating after a construction zone, the lights on the dash of the vehicle lit up with transmission, emissions, electronic parking brake, and more codes. The car shifted itself into neutral while running between 65-70 mph on the interstate. Multiple vehicles... Read more
Incident date: May 11, 2026
My Escape has a severe coolant intrusion of the second cylinder. I took my vehicle in because all of the sudden I had no coolant and no visible leaks, and my mechanic scoped my engine and informed me that I need a complete engine replacement. I am financing my vehicle through JD Byrider. I keep getting bad misfires with a code of P0302
Incident date: May 6, 2026
The front gas tank stap bracket on the frame rusted through while driving. The gas tank was just inches from the road and the strap was rubbing against the driveshaft.
Incident date: May 2, 2026
I have had several instances of the infotainment system freezing up after starting the Jeep and putting it into reverse. When this happens, the radio sound is replaced with a buzzing noise and the rear camera image becomes frozen. None of the radio controls work and putting the vehicle into Park doesn't have any impact. The only resolution is to push and hold the power button until the system r... Read more
Incident date: May 2, 2026
The sunroof seal isn't working. It lifts when going through a car wash, and water is getting in.
Incident date: Apr 24, 2026
The contact's son owns a 2015 Hyundai Sonata. The contact stated that while the vehicle was being driven at 40-50 MPH, the vehicle began to jerk. The check engine light was illuminated. The vehicle was taken to an independent mechanic who determined the failure was related to the engine. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aw... Read more
Incident date: Apr 24, 2026
The car has developed a growl/whine from the transmission. A trip to the mechanic determined that it sounded as if a bearing inside the transmission is failing. A check online showed multiple complaints regarding the transmission failing with the same issues as my car, and what appeared to be a possible class action lawsuit being filed regarding this transmission issue. No recall is showing for... Read more
Incident date: May 9, 2026
The contact owns a 2023 Hyundai Elantra. The contact stated that while slowly pulling into the parking space the contact lifted off the brake pedal and while costing into the parking space the vehicle experienced unintended acceleration and drove over a curb. During the incident the vehicle sustained damage to the undercarriage. No injuries were reported. The vehicle was later towed to the local d... Read more
Incident date: Mar 24, 2026
Headlights on vehicle are very dim and often do not appear to be on causing bright lights to be used in replacement. Lights are not burnt out.
Incident date: Mar 24, 2026
The engine stalled on the freeway. Has been having rough idles on cold start. Water gurgling/sloshing sounds coming from behind the dash on cold start. White, sweet smelling smoke periodically comes from the exhaust. Followed up with spark plug replacements. The vehicle still has all previous issues. Upon further inspection coolant reservoir is empty indicated a leak. No leaking fluid has been fou... Read more
Incident date: May 1, 2026
I have recently purchased a 2018 Honda Civic LX at 39k miles and now at 42k miles and only six months of owning the vehicle I am experiencing the sticky steering at 35mph or faster due to the worm gear in the EPS Gearbox assembly in 18V-663, NHTSA Recall 18V-663, however my VIN was not listed as eligible. I was able to have the fuel pump recall replaced immediately after I purchased it in Septembe... Read more
Incident date: Feb 2, 2026
Cylinder two misfire. Replaced coil pack, wires and all spark plugs. Problem reoccurring.
Incident date: May 10, 2026
It is burning much more oil per 1000 miles than the Hyundai website says is normal. It has kept burning oil at a very high and abnormal rate. To the point of having to carry oil while driving. Nothing happened to make this start, it just began!
Incident date: May 10, 2026
The driver’s seat is making cracking, clicking, popping, and creaking noises from the lower seat frame, seat rail, or mounting area where the seat attaches to the vehicle body. The noise is most noticeable during braking, acceleration, turning, driving over uneven roads, and when shifting body weight in the seat. It feels as though the seat has movement or play, as if the seat rails, frame, or m... Read more
Incident date: Feb 20, 2026
GM Duramax L5P diesel engine electrical connector for #4 fuel injector. This failure caused the Diesel exhaust brake, which controls downhill speed, to disengage, extreme shaking of the vehicle, emissions system warning and speed limiting. This occurred while descending a steep grade while towing a 34 feet long, 10,000 pound trailer. This is a known issue with this diesel engine and documented... Read more
Incident date: Apr 24, 2026
I was involved in a rear end collision earlier today. My vehicle sustained significant front end damage and the air bags did not deploy. The vehicle had to be flat bedded to a Massachusetts State Police Barracks, pending further action by my insurance company. There were no injuries.
Crash
Incident date: May 9, 2026
Rear Suspension Dampers leaking prematurely which could cause unsafe driving issues.
Incident date: May 9, 2026
The vehicle has engaged the automatic braking feature multiple times while in a parking garage and when in the middle of a four-way stop despite there being no cross traffic or moving vehicles around my vehicle. In two instances, there was a vehicle behind mine that the breaking could have led to me being rear-ended and in the case of the four-way stop, there were other vehicles waiting to cross t... Read more
Incident date: May 7, 2026
Multiple times in my almost 3 year ownership I have experienced a “dead pedal” while pulling out into traffic from a stop. It has almost caused a t bone accident on a few occasions. It’s been to the dealer and had a software update TSB 0111-22. After the update I didn’t have the issue for a little while, but it has come back and it now happens almost every time I drive it. Online search sh... Read more
Incident date: Nov 6, 2025
Hi my name Is [XXX] . JD Byrider financed me this car knowing that it had open recalls putting me and my family's lives in danger. The car has had electrical problems since Ive had it. Every other day different lights appear on the dashboard Service Airbags ,Service ABS and traction ESC off are some of the few. The car has been to their service department 14 times since Ive owned it each time they... Read more
Incident date: Jan 1, 2025
Rear view camera display experiences intermittent failures. The display only occasionally works when the car is placed in reverse. This has led to nearly impacting one or more pedestrians when the car is driven in reverse.
Incident date: Jan 1, 2025
The contact owns a 2021 Chrysler 300. The contact stated while parked and occupied in the vehicle or driving the contact noticed the headlights have failed to work as intended. A dealer was contacted. The vehicle was taken to the dealer where it was diagnosed that the headlight assembly needed to be replaced. vehicle was repaired as the headlight assembly was replaced. The manufacturer was not not... Read more
Incident date: May 4, 2026
The rearview camera blacks out constantly when backing up. Forums are full of people with issues and no help from Ford. Wires corrode. Safety issue.
Incident date: May 8, 2026
Was traveling on the roadway when my vehicle suddenly lost its ability to change gears. I had to put the transmission into manual mode to be able to pull to the side of the roadway and stop. The vehicle was towed to the repair facility where I was informed the transmission needed to be replaced. I was almost struck from behind by a motorist due to not being able to continue forward. I was info... Read more
Incident date: May 8, 2026
The head gaskets and turbo supercharger goes out at a certain amount of miles
Incident date: Apr 1, 2026
I have messages on my instrument panel stating I have airbag malfunction going on I also have tail lights that are not working and after trying to replace the bulbs it still don't work so obviously it's the light bulb panel so I went and looked at recalls and says that these are all recalls on my car but that they were fixed. so I don't know why I have them all bad again so I need to know what to... Read more
Incident date: Apr 1, 2026
I have messages on my instrument panel stating I have airbag malfunction going on I also have tail lights that are not working and after trying to replace the bulbs it still don't work so obviously it's the light bulb panel so I went and looked at recalls and says that these are all recalls on my car but that they were fixed. so I don't know why I have them all bad again so I need to know what to... Read more