Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Nov 27, 2025
To Whom It May Concern, I am writing to formally report a serious safety malfunction involving my 2025 Dodge Charger Daytona R/T Stage 1 EV. This incident has caused significant property damage. I arrived home and pulled into my driveway as I routinely do. I opened my garage door and waited for it to fully open before slowly pulling my vehicle into the garage. As soon as the car was positioned in... Read more
Crash
Incident date: Jan 5, 2026
Husband closed door on car and the back window exploded. No warning. Called dealer and they referred us to a Nissan glass place. This is a safety issues becalled Nissan cant find the glass replacement. We are driving with plastic on window. Looking into this it seems that the years 22-25 has happened to many people. The glass place said we have to wait and it could be several weeks.
Incident date: Dec 23, 2025
Loss of 4x4 system, dashboard warning light
Incident date: Nov 9, 2025
Woke up one morning and noticed the b pillar almost completely detached. Called ford dealership in Musk*** MI. They told me I could pay out of pocket for labor and parts since no approved remedy is available. I’m a single mother of twins, and I cannot afford this. I need this fixed. The Ford dealership told me to duck tape it. This is dangerous and could kill someone with spring coming around th... Read more
Incident date: Nov 9, 2025
The transmission lurches and studders at stops with roughly 60K miles on it. The dealer believes it to be the mechatronic unit. I am put at risk because the car begins to move, stops, and then begins again moving. Cars behind me may believe I am accelerating from a stop and rear end me. There are no warning lamps, messages, or anything whatsoever, the issue generates no codes for dealer techs to ... Read more
Incident date: Nov 9, 2025
Subject: Excessive Engine Oil Consumption – 2016 Hyundai Sonata I am reporting an ongoing and excessive engine oil consumption issue with my 2016 Hyundai Sonata that I believe may represent a safety defect or other significant reliability concern. The engine is burning oil at a rate far beyond normal expectations (requiring frequent top-off well below recommended mileage intervals), resulting ... Read more
Incident date: Jan 6, 2026
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (SERVICE BRAKES, HYDRAULIC); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was aware of the issue. The contact had not expe... Read more
Incident date: Mar 1, 2025
This is a complaint regarding an inadequate recall remedy for Recall Z75 (NHTSA 24V-538). The manufacturer's software update rendered my 2017 Pacifica Hybrid inoperable due to DTC P0C77. While the battery was ultimately replaced under warranty, the manufacturer is refusing to reimburse $1,948.74 in rental expenses despite a prior verbal commitment to do so. This constitutes a failure to provide a ... Read more
Incident date: Nov 15, 2025
Top of roof pops when you shut car door, Leaking either transmission fluid or oil, Left turn signal doesn't stay engaged when turning, Side mirror warning lights randomly go off when no car is around. Car is not shifting correctly when driving
Incident date: Nov 15, 2025
Top of roof pops when you shut car door, Leaking either transmission fluid or oil, Left turn signal doesn't stay engaged when turning, Side mirror warning lights randomly go off when no car is around. Car is not shifting correctly when driving
Incident date: Nov 15, 2025
The contact owns a 2022 Chevrolet Traverse. The contact stated that while parking the vehicle, an error message stating that the vehicle was not in park was displayed. In addition, the contact stated that the computer did not recognize that the gear shifter had been shifted into park(P). The contact stated that it was a known failure with similar vehicles. The vehicle was taken to the dealer, wher... Read more
Incident date: Dec 7, 2025
The contact owns a 2025 Lexus NX 250. The contact stated that while parking in a disabled spot, going forward, the vehicle struck a handicap post during an unintended acceleration, which then crashed into the parked vehicle in front before the contact was able to shift the vehicle into park. The contact stated that the vehicle went over the parking barriers between the spots. The front of the vehi... Read more
Crash
Incident date: Jan 6, 2026
Vehicle is able to be shifted from park to drive or reverse without foot pressing brake pedal. On multiple occasions I have shifted from park to reverse and the vehicle has immediately started idling backwards.
Incident date: Jan 6, 2026
The car seat was put in the rear seat of the vehicle. The seat belt was used first and then switched to the lower anchors to secure it in the seat. First noticed there was more then an inch of play in the seat after tightening it down with the seat belt and then the lower anchors. Next the seat would not level up either in the rear seat of the vehicle. After moving the height adjustment to the... Read more
Incident date: Jan 6, 2026
The car seat was put in the rear seat of the vehicle. The seat belt was used first and then switched to the lower anchors to secure it in the seat. First noticed there was more then an inch of play in the seat after tightening it down with the seat belt and then the lower anchors. Next the seat would not level up either in the rear seat of the vehicle. After moving the height adjustment to the... Read more
Incident date: Nov 21, 2025
My vehicle was serviced at an authorized VW dealer on Dec 12 for recall-related work & a diagnostic water test (fee waived; $0 paid). Before leaving the dealership, while still on property, I observed extensive interior damage not present prior to service: widespread staining/saturation of headliner, sunroof shade, interior pillars (A–D), plus damage to interior trim. Substance was not colorless... Read more
Incident date: Nov 1, 2025
My vehicle has been out of service since October 7, 2025 due to a complete failure of the instrument cluster (combination meter). This issue is related to SAFETY RECALL 25TA08. The instrument panel is fully non-functional, making the vehicle unsafe and inoperable. The vehicle has been at Toyota dealership for approximately three months, with no repair completed and no clear timeline provided. Th... Read more
Incident date: Dec 31, 2025
On 01-01-2026, while driving my 2026 Honda CR-V Hybrid, the vehicle suddenly emitted heavy smoke followed by fire. This occurred without warning and created a life-threatening situation. I had to immediately stop and exit the vehicle for my safety. Emergency services responded, and a fire department report exists. The vehicle had no modifications and was operated under normal conditions. This i... Read more
Fire
Incident date: Dec 25, 2025
The wiper blade motor is gone out. The tire pressure sensor is off : the oil seems to disappear faster than the sensor
Incident date: Dec 25, 2025
The wiper blade motor is gone out. The tire pressure sensor is off : the oil seems to disappear faster than the sensor
Incident date: Jan 5, 2026
The vehicle was previously recalled for an intermittent backup camera failure. Prior to me purchasing the vehicle, the recall was completed and documented as repaired. I went in to the Myrtle Beach Cadillac dealership for reoccurring issues with the camera failing exactly as disclosed in the recall. It will randomly cut to a black screen with a camera icon crossed out in red. It is a true safety i... Read more
Incident date: Nov 17, 2025
Rear window for 2019 Acura RDX shattered while sitting in driveway. There was no impact and the car was stationary.
Incident date: Jan 3, 2026
The rear window on my 2025 Nissan rogue shattered. There was no reason for this to happen I had driven it in the morning and it was fine I went out an hour later and it was shattered. There was a slight temperature fluctuation that day in Plano Texas December 30th 2025. Upon researching this I found out that this had happened to other people in the same make and model.
Incident date: Nov 27, 2024
I called for a jumpstart for my truck after it cut off while I was turning onto a parking lot I hit a bump and it just cut off. I had to turn the truck completely off then start it again, after it started I made it completely onto the lot and parked it. When I went to start it again it wouldn’t turn over or startup. I used my State Farm app to request for a jumpstart or possible tow 2/23/25. On ... Read more
Incident date: Jan 15, 2025
I’m unable to address recall NHTSA 25V572, Ford program 25S89, a rear camera issue affecting my 2015 Lincoln MKC. The dealership made two attempts ordering parts on backorder to address the recall at my service appointment today. After receiving parts last week, Ford told dealers they do not recommend installing these parts to address the recall—the dealer also said they do not know the proced... Read more
Incident date: Jul 1, 2025
The electronic power steering (EPS) is struggling, requiring increased driver effort to steer. This seems to be dangerous when driving. The Full Self Driving (FSD) capability also stops abruptly when the steering locks up. Again, this is very risky and can cause serious accidents. I see that several owners have posted on social media about this same issue. Note, that there were recalls issued rela... Read more
Incident date: Jan 5, 2026
The contact owns a 2022 Kenworth T680. The contact stated that while driving approximately 70 MPH, the Engine Control Module (ECM) or the Engine Control Unit (ECU), started to lose power, eventually displaying a black screen. When attempting to drive and accelerate up to 50 MPH, the vehicle suddenly lost power. The contact stated that a timer displayed a countdown from one hour, and once the timer... Read more
Incident date: Jan 5, 2026
When it rains, or water is allowed to collect on top of the roof, water seeps in through the hinges of the driver and passenger sun visors. Depending on how much water is allowed to collect, it can trickle in or gush right inside the interior of the vehicle. Not only can it come in thru the sun visor hinges, but water also came out of my center roof console where my hazards and SOS button are at, ... Read more
Incident date: Dec 27, 2025
Shortly after parking car in garage and with garage door left open for ~ five minutes before closing, a strong fuel smell filled garage [where there are no other fuel sources]. Thoroughly inspected floor, on hands and knees, under car and there was no liquid on the floor. Toxic fuel smell unsafe for humans. Dealer could not duplicate issue yet said fuel mix ratio was out of specification yet ju... Read more
Incident date: Mar 1, 2025
Onstar telematic module. Paying monthly for a safety service that does not work. My truck has 20k miles on it and has been in the shop multiple times for issues that should not have been issues. No warnings, Onstar module just stopped functioning. Known issue but, I have to spend more hours at my dealership and pay $150 diagnostics fee for them to tell me what Onstar already confirmed. All ... Read more
Incident date: Nov 15, 2024
The infotainment system consistently changes stations and volume on its own. Knob will not allow you to make adjustments . Contacted dealer and infotainment Is not covered under warranty , or extended warranty. Now the collision notification is not working. Warnings from system that it has failed and causes system to not Register any movement . This has been going on recently. Now have to drive ... Read more
Incident date: Dec 22, 2025
The engine began exhibiting symptoms consistent with the known bearing wear defect covered under the manufacturer’s safety recall, including knocking noises, loss of power, and engine malfunction. The condition worsened to the point that the vehicle became unsafe to operate due to the risk of engine seizure and sudden loss of propulsion while driving. The vehicle was inspected by a Kia dealersh... Read more
Incident date: Nov 22, 2025
New vehicle. At 935 miles on odometer, displayed “Service Power Steering” “No Assist Soon” message on dash. Contacted OnStar and was advised of potential loss of power steering & advised to take car to dealership. Car spent 10 days in service to have a new steering gear installed at GMC dealership.
Incident date: Nov 22, 2025
I am reporting a recurring safety defect involving the front bumper assembly on my brand-new Toyota Camry Hybrid. The front bumper repeatedly detaches, separates, and pulls away from the vehicle during normal driving conditions. This has occurred multiple times despite repeated repair attempts by the authorized Toyota dealership. Toyota and the dealership have acknowledged that this is a known is... Read more
Incident date: Oct 15, 2025
Pulling car out of my garage onto the driveway heard pop from rear of vehicle and display of "Check electric vehicle system" message. My OBD2 scanner reported the P1A90 ICCU failure code. Vehicle was current on all recalls and has been regularly Hyundai serviced since purchase January 2023. After consulting with dealer, car was towed to the dealer. Awaiting notification on repairs. How many mor... Read more
Incident date: Jan 4, 2025
On 01/04/2026, while operating a gas-powered 2024 Volvo XC40, the vehicle experienced a catastrophic Sudden Unintended Acceleration (SUA) event while stationary at a red light. With the service brake fully depressed, the internal combustion engine began to surge and rev uncontrollably, making loud noises. The engine torque increased in direct response to increased brake pressure, eventually overco... Read more
Incident date: Dec 16, 2022
The contact owns a 2021 Chevrolet Silverado 1500. While the contact's husband was driving at an undisclosed speed, the vehicle started chugging and the engine seized. No warning lights were illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed with engine failure. The contact was informed that a rod had detached and was sticking out of the engine. The contact was in... Read more
Incident date: Dec 16, 2022
The contact owns a 2022 Nissan Rogue. The contact stated that while driving 60-70 MPH, the check engine warning light illuminated. The contact stated that while driving in the mountains, the message "Engine Malfunction-Losing Power" was displayed, and the vehicle failed to accelerate upon depression of the accelerator pedal. The contact pulled over to the side of the road. The contact stated that ... Read more
Incident date: Dec 16, 2022
When accelerating and turning left or right at the same time there is a severe clicking sound coming from the CV Joints sounds like they are cracked. This started to happen at 3500 miles. Brought it into the Honda dealership Service Department and they said it was a known issue and there was not a fix. Contrary to the research that I have done about this issue and Honda has been replacing these wi... Read more
Incident date: Dec 28, 2025
Our family vehicle is barely 5 years old with a little over 100k miles driven and is already in need of a transmission. We invested in a Toyota because they are known for being reliable and efficient cars but now are expected to either pay 8-10k or use the C-HR as a paltry down payment of $2k for another car we would once again start paying down. This is not the product or experience we expect esp... Read more
Incident date: Dec 28, 2025
Engine is ticking and whistling. Drive train issues cam phasers was told beginning of the problem
Incident date: Nov 3, 2025
The emissions warning comes on and off, the honda dealer said it's a fuel injection system issue. Noted that NHTSA has issued extended warranty for this issue on 2019 Honday Odysseys but my specific VIN is not included. NHTSA needs to extend this issue to additional VINS having this issue as Honda is not covering it.
Incident date: Nov 3, 2025
The contact owns a 2016 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION). However, the part to do the recall repair was not yet available. The contact stated that the rearview camera displayed a white screen while the vehicle was in reverse(R). In addition, the rearview camera image would occasionally freeze. The contact stated that the fail... Read more
Incident date: Nov 3, 2025
A few months ago, I received an email from CarFax letting me know that my vehicle, a 2019 Infiniti QX50 with 2.0L Turbo Engine had a major recall (NHTSA Recall Campaign No. 25V-437). The letter indicated the recall was due to issues with the engine bearings which could lead to a catastrophic failure. I wasn't sure what this meant, so I took the car to Austin INFINITI. The technicians checked the o... Read more
Incident date: Jan 1, 2026
A few months ago, I received an email from CarFax letting me know that my vehicle, a 2019 Infiniti QX50 with 2.0L Turbo Engine had a major recall (NHTSA Recall Campaign No. 25V-437). The letter indicated the recall was due to issues with the engine bearings which could lead to a catastrophic failure. I wasn't sure what this meant, so I took the car to Austin INFINITI. The technicians checked the o... Read more
Incident date: Jan 1, 2026
One morning the instrumental cluster display would not display mileage, fuel capacity, temperature, or any notifications. The dealership inspected it for a blow fuse and a computer reset and determined the display shorted and would need to be replaced. I called FCA regarding a recall for this exact problem on 2020 Jeep gladiators and that this was a known safety issue released by nhtsa. I was tol... Read more
Incident date: Jun 1, 2025
Driving home coming up to a traffic light - I turned left onto Rd - After turning lost the brakes. Saw message on dashboard along with many others indicators as well. Saw the same message as the previous time ““Brake Assist failure. Press hard to brake. Speed Limited”.
Incident date: Jan 5, 2026
REPORT OF FAILED RECALL REMEDY (RECALL 19V-149 / WUE-90) My 2015 Subaru Forester experienced a total recurrence of the defect addressed in 2019. The vehicle became trapped in 'Park' intermittently on several occasions before remaining immobilized. During one incident, the manual shift-lock override failed to function. While the brake lights functioned during these incidents, the failure to shift ... Read more
Incident date: Jan 5, 2026
REPORT OF FAILED RECALL REMEDY (RECALL 19V-149 / WUE-90) My 2015 Subaru Forester experienced a total recurrence of the defect addressed in 2019. The vehicle became trapped in 'Park' intermittently on several occasions before remaining immobilized. During one incident, the manual shift-lock override failed to function. While the brake lights functioned during these incidents, the failure to shift ... Read more
Incident date: Jan 2, 2026
The heating steering wheel had an electrical short in the heating element where it began to melt the rubber of the steering wheel and start smoking. This became very hot where it could burn my hand. I was forced to pull over immediately to diagnose the problem before anything else could burn. The smoking stopped when I tuned off the heated steering wheel.