Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Aug 22, 2025
The oil filter housing is made of plastic but holds hot oil, over time it cracks since plastic is not made to handle hot (oil) and cold (weather) cycles
Incident date: Jan 13, 2026
My transmission failed for the 2nd time, possibly due to the recall involving the bushings. My engine has oil leaking from the head gasket, I read it could be due to the coolant overheating and getting into the engine. My cruise control doesn't work, when i press lower speed it shifts higher and vice versa.
Incident date: Jan 11, 2026
Ref Recall #23V905: I brought my 2018 Ford Focus into Northside Ford, San Antonio on Tuesday, Jan 6th, to comply with referenced recall. I was told that to "get in line" I would have to leave my vehicle at the dealership until parts were available, approximately a one month wait. There was no provision for a written recall wait list - then notify the customer when parts are available. Nor was ... Read more
Incident date: Jan 12, 2026
My car periodically shuts down while on highway and once a week is completely dead and requires a jump or a tow. I have brought this to the dealerships attention for over 18 months and they continue to tell me that the problem is fixed. The car shut down and was completely dead again this week. No one from NA Volvo has ever called me back when I report the problem or has responded to countless inq... Read more
Incident date: Jul 1, 2025
The contact owns a 2019 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 24V838000 (Service Brakes, Hydraulic). The vehicle was taken to the local dealer, who informed the contact that the part was on back order and that parts were ordered weekly. The vehicle was not diagnosed or repaired. The manufacturer was not notified of the issue. The contact had not experien... Read more
Incident date: Dec 17, 2025
Vehicle Status: Brand New Current Mileage: Approximately 10,000 miles Incident Description On 1/8/26, while operating the vehicle on the interstate at highway speeds with cruise control engaged, the Check Engine light began to flash. Simultaneously, the vehicle’s warning system issued an alert stating that the engine oil was excessively hot. Immediately after these warnings, the engine began ... Read more
Incident date: Dec 17, 2025
Vehicle Status: Brand New Current Mileage: Approximately 10,000 miles Incident Description On 1/8/26, while operating the vehicle on the interstate at highway speeds with cruise control engaged, the Check Engine light began to flash. Simultaneously, the vehicle’s warning system issued an alert stating that the engine oil was excessively hot. Immediately after these warnings, the engine began ... Read more
Incident date: Dec 17, 2025
Early issues at 56,000 miles with rear shock suspension causing excessive bouncing. Read this is common and can happen multiple times
Incident date: Oct 7, 2025
The contact owns a 2023 Chevrolet Trailblazer. The contact stated that the ignition switch was locked and failed to release the key. The vehicle was taken to the dealer, where the cause of the failure could not be determined; however, the failure persisted. The vehicle was taken back to the dealer, where it was determined that the ignition switch had failed and needed to be replaced. The vehicle w... Read more
Incident date: Aug 15, 2025
The vehicle was involved in a low-speed frontal collision (under approximately 20 mph) resulting in relatively minor front-end damage. Despite the limited severity of the impact, the driver frontal airbag and both the front and rear driver-side curtain airbags deployed. The vehicle has no prior accident history, had no SRS or airbag warning lights prior to the incident, and has approximately 86,0... Read more
Crash
Incident date: Aug 15, 2025
The engine failed and acura tech said it was connecting rod failure. There is a Safety recall from Acura 23-036 and an investigation by NHTSA # RQ24013. Acura stated my VIN is not part of the recall although it's the same issue.
Incident date: Dec 1, 2024
The contact owns a 2021 Honda HR-V. The contact received notification of NHTSA Campaign Number: 24V064000 (AIR BAGS). The vehicle was taken to the dealer for the recall repair. The contact was informed that the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made aw... Read more
Incident date: Jan 12, 2025
Recently, all of the warning lights on the car went off all at once and wouldn’t turn off even if I turn the car off/on. There was no issue leading up to this but after taking it into Honda and getting a second opinion, it is due to faulty fuel injectors and the repair total will be $1,800. The repairs are necessary because of safety issues associated with the fuel injectors. Other Honda vehicle... Read more
Incident date: Jan 12, 2026
At power-on, the car's diagnostics alerted with DTC code P1A9096, indicating a failure of the Low voltage DC-DC converter / ICCU. Vehicle was parked at home at the time, but there is the distinct possibility of being stranted at an outstation or outside cellular / tow coverage. Vehicle was towed to an authorized service center for warranty repairs (the car is ~5 months from date of purchase)
Incident date: Dec 27, 2025
The contact owns a 2016 Land Rover Range Rover Sport. The contact received notification of NHTSA Campaign Number: 25V514000 (STEERING); however, the part to do the recall repair was unavailable. The contact stated that while driving at an undisclosed speed, an abnormal sound was coming from the vehicle while turning to the left or the right. In addition, the vehicle was vibrating abnormally. No wa... Read more
Incident date: Jan 8, 2026
Engine stalled possibly due to a faulty fuel pump. I was able to drive the vehicle without issue until I pulled up to my house, when the engine stalled. No warning signs prior to the incident. Proceeded to put the vehicle in park and start the engine again. The engine had trouble starting again, sputtering even when the gas pedal was pressed (no response to the gas pedal). No sound comes from the ... Read more
Incident date: Jan 9, 2026
The infotainment system screens go black sometimes for no reason. Been to the dealer to fix and they said they can’t duplicate the issue. Yet I have pictures and videos to prove it. The drivers assist systems turn themselves off when there is nothing blocking the cameras. Causing the one pedal driving to start applying the brakes and almost causing me to be rear ended multiple times. The AWD... Read more
Incident date: Jan 9, 2026
I have a KIA Seltos 2021 2.0L, Odom 90288, the engine has failed. I was driving when the engine failed and refused to turn over, start. I was on my way to work at approximately [XXX] when in the middle of a left hand turn at the intersection of [XXX] and [XXX] the engine failed, car shout off which left me in the middle of the street (it was still dark outside, and I was stranded in the middle o... Read more
Incident date: Jan 9, 2026
The rear subframe and suspension parts are rusted so bad that the car is not safe to drive. Looked up recalls and found out the front subframe had a recall and was taken care of before I bought the car. Also found recall for my model of car that were registered in state that use salt on there roads which is one of the state i live in. Was told my Mazda corporation the only certain 2012 mazda vehic... Read more
Incident date: Jan 11, 2026
It was a windy day I was driving to work I was only driving max 14 mph and there were leaves flying due to the wind and without any warning the phantom break came on and my car just randomly stopped. It was in my neighborhood at 1830. It left me traumatized for few minutes because there was no need for the car to randomly stop like it did. The outcome could have been an injury if I was on the free... Read more
Incident date: Jan 11, 2026
They have a recall on the catalytic converters for the 1.6 engines but not the 2.0. I have had to have mine replaced two times in a year. There is definitely a problem. The second time it almost caught fire due to glowing red cause it got so hot. The same problem is happening to the 2.0 engines just like the 1.6 engines, but nothing is being done.
Incident date: Jan 9, 2026
Engine blew up before warranty ended and then engine replacement only lasted 1000 miles just blew up again
Incident date: Dec 15, 2025
Component: Interior trim – driver-side sofa/dinette slide Georgetown 2024 5 Series 36B5 Complaint Description: The driver-side sofa/dinette slide trim in my 2024 Georgetown 5 Series 36B5 has detached and fallen into the coach interior on two separate occasions, creating a serious safety hazard. The first incident occurred while the vehicle was stationary. The trim fell inside the coach and n... Read more
Incident date: Jan 10, 2026
purchased the vehicle in good faith, unaware that the check engine light was illuminated at the time of purchase and not informed that this indicated a serious mechanical or emissions-related issue. After purchase, the dealership repaired an emissions-related problem, and the check engine light was no longer present when the vehicle was returned to me. However, within three days of having the vehi... Read more
Incident date: Jan 10, 2026
purchased the vehicle in good faith, unaware that the check engine light was illuminated at the time of purchase and not informed that this indicated a serious mechanical or emissions-related issue. After purchase, the dealership repaired an emissions-related problem, and the check engine light was no longer present when the vehicle was returned to me. However, within three days of having the vehi... Read more
Incident date: Jul 10, 2024
the gas tank is loose upon pumping gas it was found loose today the red mccombs dealership is the only service company who has performed service on vehicle
Incident date: Jul 1, 2019
Vehicle simply died in the middle of an intersection and blocked the roadway for an extended period of time before being towed back to dealer. Engine failure confirmed, replacement has been ordered
Incident date: Jul 14, 2021
The seatbelt I has stopped retracting on the passenger side of the vehicle and is now occurring on the driver side of the vehicle as well. This is a safety concern.
Incident date: Jul 14, 2021
Backing out of a driveway. Stopping and put the car in drive. Started to drive. Turned the steering wheel and heard a metal crunch. Steering failed because the bolts that hold electric motor attached to the steering mechanism sheered. Broke off from the mount. A very dangerous situation. Could have hit other cars as there was no control.
Incident date: Jul 14, 2021
Twice: once in August and most importantly 09/07/2024 was slowing down to stop at a dry cleaners when the car reved up and accelerated forward. I continued to apply brakes all the way to the floor and couldn’t get it to stop, so ran into the businesses’s van. USAA paidfor repairs to both, but due to fears for my safety and life and those of others, I have not driven it since. I have had it t... Read more
Crash
1 injured
Incident date: Jan 10, 2026
So I was walking back to my truck and could hear a really loud humming/buzzing. As I approached my truck in the parking lot, I realized it was my truck. It was SUPER loud, like the radio was turned all the way up. It had a consistent rhythm to it also. I was wondering if maybe the alarm had tried to go off since I was a QT, but it was just blasting through the internal speakers, nothing over the e... Read more
Incident date: Jan 10, 2026
It is only the low beams, but every couple months, the passenger side goes out. Then within 3 weeks to 2 months later the driver's side goes out. This has been happening since a month after I bought the car in 2021. This does not matter if they are changed individually when one of them goes out or if they are both changed at the same time. Occasionally, they will both just go out at the same time.... Read more
Incident date: Aug 1, 2023
Without any warning my steering wheel locked up and started jerking resulting in lack of steering and drivability. I was backing out of my driveway and started to turn onto the street when this happened. This could have been very dangerous if I had been driving on regular roads. The van is currently parked on the street and available for inspection as I was able to gently maneuver it to a safe spo... Read more
Incident date: Dec 8, 2025
I noticed the windshield washer nozzle on the passenger side isn't either working or not there. I reached out to Tesla, and also stopped by a Local Dealership and they told me that it would cost me out of pocket, since it's out of warranty. Secondly, the left side driver repeater camera has a Glare when turned at night time only. which is quite dangerous due to very less visibility due to the Gl... Read more
Incident date: Dec 8, 2025
I noticed the windshield washer nozzle on the passenger side isn't either working or not there. I reached out to Tesla, and also stopped by a Local Dealership and they told me that it would cost me out of pocket, since it's out of warranty. Secondly, the left side driver repeater camera has a Glare when turned at night time only. which is quite dangerous due to very less visibility due to the Gl... Read more
Incident date: Dec 8, 2025
I noticed the windshield washer nozzle on the passenger side isn't either working or not there. I reached out to Tesla, and also stopped by a Local Dealership and they told me that it would cost me out of pocket, since it's out of warranty. Secondly, the left side driver repeater camera has a Glare when turned at night time only. which is quite dangerous due to very less visibility due to the Gl... Read more
Incident date: Jun 9, 2024
The contact owns a 2024 GMC Canyon equipped with Goodyear Tires, Tire Line: Wrangler Territory, Tire Size: 265/65/R18, DOT number: 1M6C8JT1R. The contact stated that while her husband was driving at an undisclosed speed, the TPMS indicated a low tire pressure. The driver pulled over and noticed that the passenger’s side rear tire was low. The vehicle was taken to a tire shop, and it was determin... Read more
Incident date: Jun 9, 2024
I need help to get the recalls done on the vehicle I purchased and was never warned of any issues and now stuck and ford service is dwnyinf the repair recalls and I cannot afford or find financing. Please help
Incident date: Dec 15, 2025
The contact owns a 2020 Mitsubishi Outlander. The contact received notification of NHTSA Campaign Number: 25V507000 (Structure) and requested to be removed from the recall distribution list. The local dealer was contacted, and the vehicle was repaired. The manufacturer was not made aware of the issue. The contact had not experienced a failure.
Incident date: Mar 15, 2025
my Ford issue had the short block coolant intrusion which has resulted in a blown engine with only 55,000 miles on my car. It is my understanding in 2022, Ford issued a one time no cost repair as they knew they sold cars with a junk engine yet I was never sent the customer satisfaction program letter 21N12 informing me of the potential issue and the one time no cost engine replacement. When I call... Read more
Incident date: Nov 27, 2024
This carseat that i use on my daughter, one of the harness is very loose other is normal. Even when i tighten it the right side does not tighten i tried everything to fix it and it wont budge. I purchased this carseat for $550 hoping it would work for my daughter for a while.
Incident date: Sep 29, 2025
My vehicle has a jerk in the electronic power steering. The exact same year make and model vehicles already have a verified recall. I understand my vin number says my vehicle isn’t affected. But it’s having the exact same issue and its exact same year make and model. I do not have the 170.00 dollars to get it diagnosed and Honda is saying they will not upfront cover the cost the diagnose the ... Read more
Incident date: Jan 2, 2026
The contact owns a 2019 GMC Sierra 1500. The contact stated that while driving 75 MPH, the vehicle failed to accelerate as intended while depressing the accelerator pedal. There was an abnormal sound coming from the engine. No warning lights were illuminated. The contact stated that on a separate occasion, while driving at an undisclosed speed, blue and white smoke was coming from under the hood. ... Read more
Incident date: Jan 6, 2026
The contact owns a 2021 Ford F-250. The contact received notification of NHTSA Campaign Number: 25V686000 (Back Over Prevention). The contact stated that while in reverse(R), the rear-view camera went black and failed to operate. Additionally, the Blind Spot Monitoring indicators on both the driver’s and passenger’s side exterior mirrors were inoperable. The vehicle was not diagnosed or repair... Read more
Incident date: Jul 15, 2024
Dear Sir or Madam, I am writing to report a serious safety incident involving my Tesla Model Y (2026) licence plate : [XXX] that occurred on [XXX], at approximately [XXX]. While attempting to slowly park in a parking lot located at [XXX], East [XXX] and forcefully accelerated forward. I was performing a low-speed parking maneuver and did not intentionally press the accelerator. The vehicle... Read more
Incident date: Jan 9, 2026
This is an update to my previous entry regarding my 2025 Honda Pilot. The car dealership brought the Pilot back to us in February, 2025, stating there was nothing more they could do and told us it was unfixable. From February until current, we continue to experience the same safety concerns: We will be driving it on the highway, going 70 mph, the Pilot brakes hard to half its speed, and all safety... Read more
Incident date: Nov 9, 2025
Originally the ECS message came up on the dashboard. The truck started running rough with the engine shaking and white smoke started blowing out of the exhaust. The problems started showing just as I was entering the interstate. I pulled over to the emergency lane. The truck was towed to a local dealer. They ran the diagnostic on the engine and found the #8 cylinder has no pressure and fuel w... Read more
Incident date: Nov 9, 2025
Auto insurance company informed safety regulations due to recalls on this vehicle.