Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Oct 20, 2025
Water pump failure leading to replacemnet of of water pump and valve cover gasket on engine. 2019 Atlas vehicles have been covered in a recent settlement but my trim model did not qualify.
Incident date: Oct 2, 2023
The contact owns a 2023 Subaru Forester. The contact stated that while driving at 15-20 MPH and attempting to make a right turn into the right lane, the steering wheel failed to respond as needed and pulled to the left direction, causing the vehicle to drive over the dividing lane concrete and hit an unknown object. The contact was able to pull into a driveway partially. The air bags did not deplo... Read more
Crash
2 injured
Incident date: Jan 15, 2025
The contact owns a 2018 Ford Fusion. The contact stated that while driving at an undisclosed speed, the vehicle was running rough, jerking, and shaking. The transmission and coolant temperature warning lights were illuminated. The message "Engine Overheating - Reduced Power" was displayed, and the vehicle went into LIMP Mode. The contact pulled over and had the vehicle towed to the residence. The ... Read more
Incident date: Dec 6, 2024
The contact owns a 2018 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling); however, the part to do the recall repair was not available. The contact later received notification that parts were available. The contact called a local dealer and was informed that due to a high service volume, the vehicle could not be serviced immediately. T... Read more
Incident date: Oct 20, 2025
Between 25mph and 35mph transmission will " lose " gearing and start revving when I'm stuck in traffic, causing a safety concern/risk. Have to stop the car completely and let her cool down below half operating temp for the transmission to rekick into gear. Happens Everytime after driving through cities, ATF has a slight gray tinge to it but no burning smell
Incident date: Apr 4, 2025
The contact owns a 2025 Ram 3500. The contact stated that the front passenger's side, rear passenger's side, and driver's side seat belt reminder (SBR) system was inoperable. There was no warning light illuminated. The vehicle was taken to the dealer, where a third-party engineer diagnosed the vehicle and determined that the vehicle was only designed with a front driver's seat belt reminder (SBR).... Read more
Incident date: Apr 4, 2025
Catastrophic Premature In-Service Water Pump Failure at 28,330 miles on 10/20/25 with loud metal-to-metal noise with complete loss of coolant. Engine was shutdown to prevent further engine damage. Failure occurred as vehicle was being parked after leaving city street. Failure on city street could have resulted in an accident due to engine failure and collision with other vehicles, coolant spill ... Read more
Incident date: Oct 10, 2025
In writing complaint against FCA for not fairness for some VINs with Ecodiesel doesn’t include W68. Following with recall W58 vs W68, my VIN was picked for W58, but never pick for W68 because my VIN is not included. Just complete service for crankshaft throttle failure and spent $2000 for this. I am very disappointed that crankshaft failure recalled do not cover because W68 was not included. I... Read more
Incident date: Oct 10, 2025
In writing complaint against FCA for not fairness for some VINs with Ecodiesel doesn’t include W68. Following with recall W58 vs W68, my VIN was picked for W58, but never pick for W68 because my VIN is not included. Just complete service for crankshaft throttle failure and spent $2000 for this. I am very disappointed that crankshaft failure recalled do not cover because W68 was not included. I... Read more
Incident date: Oct 10, 2025
Car making a whining noise Took it to the mechanic and they diagnosed it as a transmission issue Looked online and noticed that this is a common issue that multiple people with this model are experiencing
Incident date: Jul 29, 2025
The components that are malfunctioning is the windshield wipers (won't turn off), and the windshield wiper fluid won't work either, the turn signals (won't turn on), no high beams when this happens, my monitor will say something about no SOS calls, and something about the airbags not working. I've had to remove the fuse for the windshield wipers to stop them from scratching up my windshield when ... Read more
Incident date: Jul 29, 2025
The components that are malfunctioning is the windshield wipers (won't turn off), and the windshield wiper fluid won't work either, the turn signals (won't turn on), no high beams when this happens, my monitor will say something about no SOS calls, and something about the airbags not working. I've had to remove the fuse for the windshield wipers to stop them from scratching up my windshield when ... Read more
Incident date: Jul 29, 2025
On the very day I purchased the vehicle (07/22/2025), the high-voltage battery module pack failed, and the vehicle had to be immediately taken back for service. I did not receive it back until 08/08/2025. I was told it was fully repaired and safe. On 09/02/2025, the vehicle suffered multiple simultaneous safety-system failures, including: • “Audi Adaptive Light: Malfunction” • “High Be... Read more
Incident date: Oct 31, 2023
Odometer Fraud. The contact purchased a 2013 Ford Explorer. The contact stated that it was discovered that there was a mileage discrepancy after the purchase. The vehicle was a dealer sale. At the time of purchase, the mileage was 106,796. It was later discovered that the mileage on the Title was 160,412; however, it was discovered that the mileage was 203,912.
Incident date: Oct 24, 2025
The contact owns a 2023 Mitsubishi Eclipse Cross. The contact stated that while the vehicle was at the independent mechanic for a service appointment, the contact was informed that the front and rear differentials were failing. The contact was informed of the clicking sound when the steering wheel was turned in either direction. The contact was informed that the front and rear differentials needed... Read more
Incident date: Oct 27, 2025
I am writing to your Company regarding the unavailability of the ABS Control Module for 2017 Ram 1500 trucks. My truck, like those of numerous other Ram owners, has a malfunctioning ABS Control Module. Because of this malfunction, the ABS and cruise control do not work. In turn, this places me and other owners of this vehicle in an unsafe situation, in that the lack of an operating ABS system is ... Read more
Incident date: Oct 27, 2025
The airbag light came on and we took it in. The dealership reported that the airbag module has failed. This is a safety concern since this is not a common issue for cars to have unless its an older car, its been in an accident or moisture. We park the car inside a garage overnight every night. The light has been on for a few months and the dealership (Dean Team Hyundai in Ballwin, MO) confirmed t... Read more
Incident date: Oct 25, 2025
The contact owns a 2019 Mercedes-Benz GLA250. The contact stated that while driving at various speeds, there was an abnormal fuel odor entering the cabin of the vehicle. The contact stated that while the vehicle was started, the abnormal fuel odor was also on the outside of the vehicle. The vehicle was taken to a local independent mechanic, where it was diagnosed; however, the mechanic was unable ... Read more
Incident date: Oct 22, 2025
On [XXX] I was driving down hill at a good speed, when all of a sudden my car completely turned off and almost threw me through the windshield. I found out that this was a result of an OTA update that I was not informed of. After this occurred and I finally got my vehicle to start, all the electric started glitching and the rear view camera only operates sometimes. This car is very dangerous I wi... Read more
Incident date: Mar 16, 2025
There is intermittent steering lock, that typically happens at slower speeds and when returning back to center/straight. When it happens, there is also a warning chime that occurs. It just started happening in Sept 2025 and has continued to occur since then.
Incident date: Sep 28, 2025
The contact owns a 2018 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the A-pillar trim detached, and the front win... Read more
Incident date: Aug 16, 2025
I have had issues with fueling the vehicle as when I fuel it I am only able to get a few cents in at a time before the gas pump clicks off or gas starts coming out of the fuel filler neck itself. At most I have been able to fill up my tank halfway but when I try to fill it a few cents worth of gas above halfway, I have engine stalling issues. To try to solve this issue I replaced all the external ... Read more
Incident date: Dec 22, 2023
The contact owns a 2015 Hyundai Sonata. The contact stated that while driving at 40 MPH, there was an abnormal sound coming from the engine before the vehicle stalled. The contact was able to pull over to the side of the road. The check engine warning light was illuminated. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed and determined that the knock sensor had ... Read more
Incident date: Oct 27, 2025
The instrument panel behind the steering wheel has gone totally dark. This issue happened about a month ago but resolved itself somehow. Issue happened again and will not correct itself. Took vehicle to dealer and they could not resolve issue with software update. Upon researching the MBWorld.org user forum I noticed this may be a wide spread issue. With a dark/blank instrument panel you cannot kn... Read more
Incident date: Aug 27, 2024
The contact owns a 2025 KTM 390 Adventure R. The contact stated that while riding at approximately 30 MPH, the kickstand extended into the parking stance. The contact stated that the motorcycle shut off as a default and lost power after the kickstand unfolded. The motorcycle was not diagnosed or repaired. The manufacturer was not notified of the failure due to the long call waiting. The failure mi... Read more
Incident date: Oct 20, 2025
I am submitting this complaint regarding repeated ineffective repair attempts by Rivian Automotive, Inc. at its Costa Mesa Service Center on my 2025 Rivian R1S Adventure. During multiple service visits at Rivian’s Costa Mesa Service Center (January 29, June 18, July 16, and October 11, 2025), Rivian repeatedly failed to diagnose or correct the same issues affecting my 2025 Rivian R1S Adventure... Read more
Incident date: Oct 21, 2021
The ABS went out on my truck 3 years ago and Ram/Mopar quit making the part. I am stuck with a $50,000 rock because their part has first been on back order and now no longer manufactured. My truck was 7 years old when this started. I cannot afford to go buy a new truck! I could find a used one and maybe get it flashed but people are charging $800 for a used part and no guarantee that it can be fl... Read more
Incident date: Oct 21, 2021
The engine consumes an excessive amount of oil, requiring the addition of about one quart every few hundred miles. There are no visible external leaks, and the issue appears to be due to internal engine components such as piston rings allowing oil into the combustion chamber. This poses a risk of engine damage and loss of power. The problem has been observed consistently and confirmed by a repair ... Read more
Incident date: Oct 24, 2025
When driving the vehicle the park brake abs and steering control lights come on the vehicle intermittently when driving the vehicle
Incident date: Oct 27, 2025
I tried to take my car to the dealer because my car brakes on its own and it had a alert that something was wrong with the air bags . I can ve driving anywhere and without reason the car breaks putting my life in danger and my family. I have tried to contact the dealer about this serious matter but I don't get anywhere. I am reaching out to see what solution we can come to ?
Incident date: Jan 5, 2022
ABS module witch affects anti breaking system and i have no traction control can’t hard stop on wet or snowy conditions all it does is slide depending on speed is how far it slides and the rear end slides on take off on wet or snowy weather anti breaking system traction control and brake light is on in dash and license mechanic said it was ABS Module the mechanic stated all ram trucks around... Read more
Incident date: Jan 5, 2022
Description of the Problem: I purchased a 2025 Honda CR-V Sport-L Hybrid in August 2024. The vehicle developed a steering noise and clicking issue early in ownership, first reported at 21,571 miles on November 6, 2024. The problem persisted through four separate warranty repair attempts at authorized Honda dealerships (Kirkland, Bellevue, and Seattle). Despite multiple repairs, including replaceme... Read more
Incident date: Oct 24, 2025
Service electronic braking system message came on along with the traction control light
Incident date: Oct 24, 2025
While driving my 2012 dodge charger at times it pops out of driving going into neutral. It happens when I'm on the hwy or in town. And the air bags has illuminated on the dash and it is at the dealership, and I was told, I have to pay for everything out of pocket.To replace it, popping out of gear while driving and the airbags. The dealership is not going to warranty anything because it's past. It... Read more
Incident date: Oct 25, 2025
1.Coolant control valve failure 3 times within 125,00 miles causing the engine to run hot without overheating indication, losing heater and defrosting capabilities unable to operate safely with windshield freezing, 2. in addition this also caused the engine to run hot enough to burn manifold gasket and cracking manifold creating carbon monoxide to enter through cab vents. $4500 repair cost-that in... Read more
Incident date: Sep 4, 2025
2024 Hyundai Elantra horn failed, and has to be replaced at under 20,000 miles. Safety of myself and occupants was put at risk when another oncoming vehicle was not paying attention and veered in my lane going 75 mph and my horn would not work to call their attention back to the road. No warning light was on or notified me. The dealer confirmed and claimed it was a recall because they keep going o... Read more
Incident date: Jun 15, 2025
The contact owns a 2019 Ford F-150. The contact stated that the rearview camera image was intermittently distorted while reversing. A message to call the dealer was displayed. Two unknown dealers were contacted and informed the contact that the VIN was not under recall. The vehicle was not diagnosed or repaired. The manufacturer was not contacted. The failure mileage was approximately 55,000.
Incident date: Oct 24, 2025
Several times I have been stopped at a red light, and my parking break will come on without me engaging it. I was almost hit by other vehicles the last time my vehicle did this. People were blasting their horns and speeding around me because I was unable to move my vehicle. Because I had not manually engaged my parking break, my vehicle would not allow me to disengage the parking break until after... Read more
Incident date: Oct 24, 2025
The contact's boyfriend owns a 2017 GMC Acadia. The contact stated that while driving at various speeds, the vehicle jerked abnormally while depressing the accelerator pedal. There was no warning light illuminated. The vehicle was taken to an independent mechanic who was unable to determine the cause of the failure; however, the mechanic stated that the failure was related to the transmission. The... Read more
Incident date: Aug 19, 2025
Yes, the vehicle is inspection. If you're going around a curve at 55 miles an hour all of a sudden the electric power steering will come back on and jerk. Probably not explaining it well but extremely dangerous in my opinion and others. It is intermittent. The dealers say there is no recall, but the Internet says there is so I don't know who to believe. It has not been inspected. No there were no ... Read more
Incident date: Aug 19, 2025
The contact owns a 2021 Toyota Sienna. The contact received notification of NHTSA Campaign Number: 23V865000 (AIR BAGS). However, the part to do the recall repair was not yet available. The contact stated that the air bag sensor turned off and failed to function as intended. The local dealer was not contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for th... Read more
Incident date: Sep 10, 2025
Transmission shifted into 1st gear while doing 65 mph on the freeway. The rear tires locked up as a result and the truck spun out in front of on coming traffic putting myself and my 6 month old nephew in a life threatening situation. This is not okay. I was told the most recent recall done on this vehicle was done to not allow this to happen. This issue has been an on going problem with these ... Read more
Incident date: Aug 8, 2022
8 Speed Transmission without any warning, started shaking and clunking and slipping while doing 55mph in traffic causing sudden loss of momentum. 8 speed transmission failure. Dealership says bad transmission control module and won’t inspect internal components. Chevy is still playing games with people with their defective 8 speed transmissions. They have not fixed all of their previous problems
Incident date: Sep 15, 2025
Computer telling vehicle to do a sudden unintended acceleration. Forward collision warning system did not respond. Air bags didn’t deploy. No diagnostics have been done. No warning lamps illuminated on dash. Vehicle currently is at repair shop. While pulling into a parking space at low rate of speed, vehicles engine reved up and vehicle took off, braking system did not respond unable to stop ve... Read more
Crash
Incident date: Oct 20, 2025
2016 Ram 1500 Express, 5.7L, 65K miles. The ABS, Traction Control, Break lights are on. This also impacts the Cruise Control making them all inoperable, even though the truck is still able to be drive, albeit unsafely. I took it to my local repair shop and was told the ABS Controle Module, part number 68228991AD was identified as bad (Code C2200-49) and in need of replacing at approximately $2000 ... Read more
Incident date: Oct 20, 2025
The contact owns a 2013 Ford F-150. The contact stated that while driving at 45 MPH, the transmission unexpectedly downshifted from fourth gear to first gear. The contact stated that the air bags and the check engine warning lights were illuminated. The vehicle was driven to the shoulder of the road. The contact stated that while attempting to restart the vehicle, the vehicle restarted. In additio... Read more
Incident date: Jul 1, 2025
At random times, sometimes at first start, sometimes after its parked and started again, vehicle alerts to below errors: Travel Assist is currently not available Park Distance Control Rear Traffic Alert is currently not available VW has replaced one steering wheel and did some software adjustments but errors are back. Its more noticeable in colder weather
Incident date: Nov 24, 2024
The motor in my 2017 Ford escape has knocked since purchasing the vehicle. The coolant degas tank was completely empty upon inspection indicating it leaked somewhere. The engine is blown and the technician states it’s due to sludge in the engine. Given that I have kept up on vehicle maintenance and only owned the vehicle for 25k miles, my suspicion is that the engine head sucked in the coolant c... Read more
Incident date: Oct 1, 2024
Per the mechanic the rod bearing broke into the engine and caused sudden engine failure. I was on a highway when this occured, thankfully I was already in the right lane and right before an exit to which I took and secured the vehicle in a safe location. It was extremely dangerous location for this to occur and thankfully no one was right behind me. There were no warnings or messages prior to the ... Read more
Incident date: Oct 17, 2025
RECALL V06/NHTSA 19V-021. I BOUGHT MY 2018 2500 RAM NEW IN 2019. ON 10-10-25 I PUT MY FIRST SET OF TIRES ON IT 37369 MILES. AFTER INSTALL OF TIRES. I WANTED AN ALIGNMENT.TECH TOOK TRUCK TO ALLIGNMENT RACK AND PULLED IT OFF REAL FAST. SALES REP TOLD ME THEY COULD NOT DO THE ALIGNMENT BECAUSE THE DRAG LINK WAS WELDED. I SHOWED HIM THE QR CODE IN MY OWNERS MANUAL WHICH HE SCANNED AND SAID THEY DONT... Read more