Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Oct 31, 2025
On Sep 25 2025 my wife parked car in parking lot to check phone messages. The car was in park. When she finished she placed the car in drive. It began to accelerated rapidly even after the brakes were applied and struck a tree. Her foot was not on the accelerator. The car then rolled over onto the driver side door. A police officer in a nearby building saw the crash and said the car was probably a... Read more
Crash
Incident date: Oct 30, 2025
October 30, at approximately 8:00 AM MDT. While I was heading to work, I was approaching an intersection with a vehicle in front of me making a left turn in the opposite direction was a vehicle also preparing to make a left turn and as I approached the intersection the vehicle turned in front of me. I fully applied the brakes, and the pedal went to the floor, my truck did not stop or slow down. I ... Read more
Crash
Incident date: Oct 30, 2025
The vehicle has experienced four separate engine shutdowns while stopped in traffic. Each time, the engine turned off unexpectedly, requiring a manual restart. One incident occurred near a railroad crossing with my child in the car. The vehicle also lurches forward at low speeds and hesitates when accelerating after being stopped. These issues persist despite service visits. I believe they may rel... Read more
Incident date: May 15, 2018
The contact owns a 2013 Ram 1500. The contact received notifications of NHTSA Campaign Numbers: 19V347000 (LATCHES/LOCKS/LINKAGES) and 17V821000 (POWER TRAIN). The contact stated that while moving the gear shifter out of park(P), the gear was stuck in park(P). The contact opened the door and rocked the vehicle back and forth, then closed the door and moved the gear shifter out of park(P). The cont... Read more
Incident date: May 15, 2018
The contact owns a 2013 Ram 1500. The contact received notifications of NHTSA Campaign Numbers: 19V347000 (LATCHES/LOCKS/LINKAGES) and 17V821000 (POWER TRAIN). The contact stated that while moving the gear shifter out of park(P), the gear was stuck in park(P). The contact opened the door and rocked the vehicle back and forth, then closed the door and moved the gear shifter out of park(P). The cont... Read more
Incident date: May 15, 2018
I am submitting this formal complaint regarding a potential recall failure involving a 2005 Mazda Tribute driven by my fiancé, [XXX], who died following a crash on [XXX]. Mazda has opened Case #[XXX] in response to my inquiry, and I am requesting federal oversight of this investigation. Joey’s vehicle may have been affected by NHTSA Recall 12V357000, which addresses throttle body malfunction an... Read more
Crash
4 injured
1 deaths
Incident date: Oct 30, 2025
I was moving forward about 5 mph to merge on to the main road when the emergency brake engaged, engine shut off, steering wheel locked and the 2023 Ram 1500 stopped blocking traffic. Instrument panel instructed me what to do . This was a dangerous situation especially if I was moving at a greater speed.
Incident date: Oct 30, 2025
I was moving forward about 5 mph to merge on to the main road when the emergency brake engaged, engine shut off, steering wheel locked and the 2023 Ram 1500 stopped blocking traffic. Instrument panel instructed me what to do . This was a dangerous situation especially if I was moving at a greater speed.
Incident date: Oct 30, 2025
The following problem happened 3 times. I was making a right hand turn with plenty of clearance when the car seized. Engine shut down, lights on dash said MALFUNCTION and many other lights lit. Oncoming traffic approached and nearly smashed into my car. This also happened making a left turn at a traffic light after a stop at a red light. The other incident was in bumper to bumper traffic in a... Read more
Incident date: Oct 21, 2025
On 10/21/2025, my ABS module failed. This failure caused my brakes to fully apply on their own while entering interstate traffic. The brakes will fully apply due to ABS pump intermittently kicking in. This part has no availability to repair. Chrysler/FCA/Mopar/Stellantis/RAM no help with this issue. I was able to safely pull over and have vehicle towed to my shop and diagnosed. This is a common is... Read more
Incident date: Oct 21, 2025
My backup camera consistently blurs out with colored lines inconsistently. This has happened since I bought the vehicle over 3 years ago
Incident date: Aug 1, 2024
See attached document for complaint.
Incident date: Aug 1, 2024
See attached document for complaint.
Incident date: Aug 1, 2024
Car was being driven home when car started shaking heavily and check engine light started flashing. Car had been needing 1qt of oil every 600-800 miles, depending on drive (highway would go longer). Pulled off to the side and plugged in code reader - found that cylinder 3 misfired and catalyst system below threshold. Was able to get the car home. Towed it to Hyundai dealership the following week o... Read more
Incident date: Sep 6, 2025
Had to have AC system repaired three times for the same issue. Evaporator/Heater Core needed to be replaced twice along with other repairs to AC system. Nissan would not back up evaporator repair.
Incident date: Aug 4, 2025
The contact owned a 2023 Ram Promaster 2500. The contact stated that the employee had reported that the front end of the vehicle had caught on fire immediately after parking the vehicle. The vehicle was unoccupied at the time of the incident. The fire was extinguished by the fire department, which reported that the fire originated from the front end of the vehicle. There was no injury sustained. ... Read more
Fire
Incident date: Aug 4, 2025
The back up camera I just picked the date I don’t know what the date was
Incident date: Jul 17, 2025
A month ago I rear ended somebody. I take full responsibility for this. However the crash alert did not go off. Yesterday I was driving down the road in the dark at about 6:00 AM, by myself, nobody else around and the crash alert went off for about two minutes saying that I was about ready to get into a wreck. Ford did look at it two weeks ago, they had one of their techs walk around it make sure... Read more
Crash
Incident date: Oct 30, 2025
The vehicle shuts off and throws it in emergency park while im driving or slowing down and will stall this can cause a major accident for me and my kids.
Incident date: Oct 30, 2025
The contact owns a 2016 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera was inoperable while reversing. The vehicle was taken to the dealer, where the contact was informed that a fee would be charged for the repair, but there was no g... Read more
Incident date: Jan 1, 2025
Engine stopped running while driving. Took to the dealer. Engine was making a load grinding noise. Dealer replaced the engine. Drove home vehicle dripped oil in the driveway. Took vehicle to dealership. Engine block was cracked. Dealer replaced engine. Took vehicle to dealership for oil change . Engine had 1,800 Miles . Engine oil was contaminated with large pieces of metal. I took the used oil fi... Read more
Incident date: May 30, 2024
At 90,000 miles ABS, traction control and brake light came on, mechanic said it’s a defective ABS module, and that there are none available anywhere, it’s under engineering review. This is a known issue, and now a recall for 2017 and above, my Ram is a 2016, same part. This poses a safety risk as the brakes can lock up, causing an accident. It’s going on 2 years with still no modules availab... Read more
Incident date: Oct 28, 2025
The check 4wd light on, the PTU needs replaced
Incident date: Dec 31, 1969
Since the recall was announced, my truck has experienced constant ABS and traction control alarms, including an unending beeping warning chime that makes the vehicle unpleasant and unsafe to drive. My local Ram dealer confirms that the repair parts (HCU/ABS module) are not available and that there is no estimated time frame for replacement. This situation has now persisted for months, leaving me ... Read more
Incident date: Dec 31, 1969
I was slowly entering a handicapped parking place right in front of a business. The distance from the front of the parking space to the building wall was about 15 feet, one car length. I approached the place to stop in the parking spot when in a split second the car violently surged forward and would have crashed into the cinderblock wall had there not been a supporting post on the building and a... Read more
Crash
2 injured
Incident date: Oct 18, 2025
The Antilock Brake Module (part # 68228991AD) and Antilock Brake Hydraulic Pump (part # 68196033AA) have failed for no apparent reason. The dealer states there's a national backorder for the module with no delivery date noted. The module controls the anti lock braking system, traction control, and cruise control, which are all safety concerns. The module cannot work without the associated pump.... Read more
Incident date: Oct 18, 2025
Paint is starting to peel of on my sedona sunset tucson 2017
Incident date: Apr 5, 2025
I have been waiting for brake and traction control components since April 2025, from the Chysler corporation. Latest e-mail states maybe parts in November. I have received these notifications since i initiated a complaint in September. Reply I receive: " Raw material/component supply shortage with supplier." This truck is not safe to drive, it is currently parked at the dealership waiting for ... Read more
Incident date: Apr 5, 2025
The idler pulley was squealing. Dealership I took it to said this was the 3rd one they've had to replace in the last few days.
Incident date: Jul 1, 2025
Truck slows down and eventually loses power in middle of driving. All electrical goes out- have to wait, turn off and turn on again. Also, Scan found POAEE-00 & POBD4-00 check engine light on at 60,100
Incident date: Jul 1, 2025
Truck slows down and eventually loses power in middle of driving. All electrical goes out- have to wait, turn off and turn on again. Also, Scan found POAEE-00 & POBD4-00 check engine light on at 60,100
Incident date: Jul 1, 2025
After having a rear brake replacement on 10/14/25 - was driving to work on 10/28/25, hear a clunk noise that repeated at random. When pulling thru a parking lot I lost my brakes completely. When I parked the car I looked at the brake and the newly installed caliper had fallen apart. Towed to shop to have the vehicle looked and then replaced the caliper with the same brand caliper from the dealer... Read more
Incident date: Oct 21, 2025
Please see Attachment:
Incident date: Oct 27, 2024
There has been no incident with my car. The DRL on the drivers side stopped working and wasn’t my fault. The price to replace the light is absolutely unheard of. I have owned three Volkswagens and loved all three but this is very disappointing. The car only has 40,000 miles on it. I don’t feel like this should’ve happened this soon.
Incident date: Oct 26, 2025
Was driving at 10 MPH on highway car began to cut out run rough and produce an extremely pungent smell of gasoline.. then stalled.. vehicle serviced and low pressure fuel injector had a leak causing fuel to spill onto the vehicles starter causing it to fail as well.. both were replaced under warranty by dealer. Highly concerned about fuel leaking from injector system onto a hot engine and electri... Read more
Incident date: Jun 15, 2025
The contact owns a 2015 Ford Explorer. The contact received notification in March 2024 of NHTSA Campaign Number: 24V031000 (Structure). The contact stated that the trim on the passenger’s side A Pillar and the driver's side were loose, and both trims were cracking from the top and the bottom. The contact called a local dealer and was informed that parts were not yet available for the recall repa... Read more
Incident date: Oct 4, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part for the recall repair was not yet available. The contact stated that while driving at various speeds, a warning chime sounded, followed by the "Service ABS" message being displayed on the instrument panel. Due to the failure, the cruise control feat... Read more
Incident date: Sep 4, 2025
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part for the recall repair was not yet available. The contact stated that while driving at various speeds, a warning chime sounded, followed by the "Service ABS" message being displayed on the instrument panel. Due to the failure, the cruise control feat... Read more
Incident date: Sep 4, 2025
The contact owned a 2023 Lucid Air. The contact stated that while driving at 20 MPH, the vehicle in front started to brake; therefore, the contact depressed the brake pedal. The vehicle then, instead of decreasing in speed it accelerated independently. As a result, the contact crashed into the rear of the vehicle in front. The impact then caused the vehicle crashed into the rear to crash into the... Read more
Crash
2 injured
Incident date: Oct 10, 2025
RE: Continental Pro Contact GX SSR MOE 245/40 R19 98 H M+S Original factory installed Mercedes E450 tires. I had 3 blowouts from hitting small potholes on 3 different tires in 1.5 years. These are complete immediate blowout going completely flat on impact. It could have very dangerous if I were driving a little faster and fortunately there was no other damage to the car or other persons.... Read more
Incident date: Oct 28, 2025
Faulty CANBUS connector/CANBUS failure. This issue tends to be a random and inconvenient occurrence which can be difficult to initially diagnose. Causes the jeep to stall, power steering to fail, causes all dash lights to light up and keeps the jeep from start up. Acts as if the part needs to cool down before the jeep will restart. The failure of this part has caused the jeep to stall on the h... Read more
Incident date: Feb 12, 2025
ABS module needs replaced. It was recalled in all trucks except for this year model. It is currently on back order and I have been waiting for the part for almost a year! All emergency lights in the dash are on all the time and now when I am driving, the accelerator goes completely dead. It happens randomly and has happened multiple times now. The dealership has accessed this and stated that the A... Read more
Incident date: Feb 12, 2025
ABS module needs replaced. It was recalled in all trucks except for this year model. It is currently on back order and I have been waiting for the part for almost a year! All emergency lights in the dash are on all the time and now when I am driving, the accelerator goes completely dead. It happens randomly and has happened multiple times now. The dealership has accessed this and stated that the A... Read more
Incident date: Feb 12, 2025
What component or system failed or malfunctioned, and is it available for inspection upon request? HVAC heat pump and defrost/defog system failure. The failure caused immediate fogging/condensation on the windshield and door windows. The vehicle is available for inspection upon request and no parts have been removed. [Tesla Model/Year, VIN last 8]. How was your safety or the safety of others put ... Read more
Incident date: Jan 9, 2025
The contact owns a 2017 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at an undisclosed speed, the vehicle lurched forward, and t... Read more
Incident date: Jan 9, 2025
While driving when coming to a stop, my brakes became stiff causing me to almost hit the vehicle in front of me. Also, the car has been stopping while I am driving and on busy roads when I am at a stop light and press the accelerator to proceed, the vehicle just stop and cuts off completely leaving me stranded while trying to restart the vehicle. Also the vehicle has a long crank before it starts.... Read more
Incident date: Oct 24, 2025
The contact owns a 2018 Jeep Cherokee. The contact stated that while driving at various speeds, the accelerator pedal was depressed, and there was an abnormal ticking sound coming from the vehicle. The contact stated that while turning the steering wheel to the left or right, there was an abnormal grinding sound coming from under the floorboards. The contact stated that the message "4WD Unservicea... Read more
Incident date: Oct 20, 2025
While towing my boat trailer the dash lights up with AEB, ESC, ABS lights as well as messages saying service needed for several other systems like cruise control and adaptive cruise control. This happened on a busy street while in motion causing a loss of all safety subsystems related to braking. The dealer diagnosed as a failed ABS/HCU and required replacement. My truck had 1350 miles at time of ... Read more
Incident date: Oct 20, 2025
While towing my boat trailer the dash lights up with AEB, ESC, ABS lights as well as messages saying service needed for several other systems like cruise control and adaptive cruise control. This happened on a busy street while in motion causing a loss of all safety subsystems related to braking. The dealer diagnosed as a failed ABS/HCU and required replacement. My truck had 1350 miles at time of ... Read more