Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Jan 29, 2026
Premature oil pump failure. 2019 BMW x5 with only 46k miles has been diagnosed with an oil pump failure. Vehicle needed to be quickly pulled over and shut off to avoid catastrophic engine failure or engine seize. If this happens on the highway or at any speed the vehicle will lose power and be unsafe to control likely ending in an accident. This is a known Issue. BMW produced the vehicle wi... Read more
Incident date: Oct 17, 2024
Vehicle continuously has a problem with the alignment and tow link issues suspension problems that cause the vehicle to go out of alignment often. This is a continuing problem that has me going in for repairs more often than I should have to over the last 2 years. Many repairs for the same problem.
Incident date: Jan 6, 2026
-My infrastructure system management has been affected overtime—which covers electronic control units (ECUs), software, and network architecture—are driven by the need to manage increasing system complexity, cybersecurity vulnerabilities, and electronic malfunctions. -My De-icing fluid management system-Has been affected by potential engine damage, reduced structural integrity, and risk of in... Read more
Incident date: Jan 6, 2026
-My infrastructure system management has been affected overtime—which covers electronic control units (ECUs), software, and network architecture—are driven by the need to manage increasing system complexity, cybersecurity vulnerabilities, and electronic malfunctions. -My De-icing fluid management system-Has been affected by potential engine damage, reduced structural integrity, and risk of in... Read more
Incident date: Sep 11, 2024
The tailgate randomly opens and closes during driving causing contents to fall out of the tailgate and creating a hazard for other motorists and damaging personal property. The tailgate now will not open and there is no manual override to open the tailgate. Certainly a design flaw and now not allowing access to the tailgate. I've contacted 5 local gm/chevrolet dealer service departments and they c... Read more
Incident date: Jan 23, 2026
The GM Shift to Park recall has been an issue that has affected various General Motors (GM) vehicles. The primarily impacting Chevrolet models like the Malibu, Traverse, Volt, and the 2019 Chevrolet Blazer. It’s essential to be aware of the problem, its implications on vehicle’s safety, and the steps required to address it. In simple terms, the Shift to Park defect prevents drivers from shutt... Read more
Incident date: Jan 23, 2026
The GM Shift to Park recall has been an issue that has affected various General Motors (GM) vehicles. The primarily impacting Chevrolet models like the Malibu, Traverse, Volt, and the 2019 Chevrolet Blazer. It’s essential to be aware of the problem, its implications on vehicle’s safety, and the steps required to address it. In simple terms, the Shift to Park defect prevents drivers from shutt... Read more
Incident date: Apr 2, 2025
The contact owns a 2019 Chevrolet Tahoe. The contact stated that while driving at an undisclosed speed, the vehicle unexpectedly stalled while attempting to shift gears. There was no warning light illuminated. The vehicle was able to be restarted. The vehicle was towed to an independent mechanic, where it was diagnosed that metal shavings were found in the transmission, causing the transmission to... Read more
Incident date: Apr 2, 2025
Complaint Description The vehicle is equipped with a Ford 10R80 10-speed automatic transmission that exhibits erratic and unpredictable shifting behavior. The transmission frequently hesitates, shifts harshly, or delays engagement, particularly when accelerating from a stop, slowing down, or attempting to merge into traffic. At times, the vehicle fails to deliver power when the accelerator is pr... Read more
Crash
Incident date: Apr 2, 2025
Rear windshield shattered into pieces when the vehicle was started.
Incident date: Jan 2, 2026
The contact owns a 2018 Jeep Compass. The contact stated that a month after the vehicle was purchased, the vehicle started to experience several failures. The contact stated that while driving at various speeds, the coolant temperature gauge rose, and the vehicle experienced reduced power or stalled. The check engine warning light and two other unknown warning lights were illuminated. The contact ... Read more
Incident date: Jan 28, 2026
1The roller valve on the gas tank 2Roller valve is stuck in the closed position, causing a hazard when trying to refill gas tank. 3Dealer wrote up a repair sheet, cost of $1600.00+ . I was told they had other trucks in with the same problem and only way to fix is replacing the whole gas tank. 4No it has not been inspected, all my info is from employees that write up the work order.. 5Have ... Read more
Incident date: Aug 1, 2025
Was driving 45 mph when a “ Conditions Not Correct for Shift” warning pops up on the screen and puts me into neutral, but came to a stop in a neighborhood entrance and have not been able to start or put the vehicle into gear
Incident date: Jan 1, 2022
While driving car, got warning to “Check electric vehicle system” quickly followed by “Stop vehicle and check power supply”. Car went into “Power Limited” turtle mode and speed dropped down to 25mph without warning. Was able to limp the mile and a half home but glad I was not driving on the interstate at high speed at the time. Dealer confirms ICCU failed and needs replaced, part backo... Read more
Incident date: Dec 1, 2025
The suburban pulls to side. I got it into the service center and they tried to fix the alignment but when we got it back it still does it. So im not driving it til it gets a second opinion because its definitely not the alignment if it is still doing it. So I dont feel safe driving it with me or especially my kids in it.
Incident date: May 1, 2024
While driving my 2025 Nissan Armada Platinum Reserve during morning rush hour traffic and moving with the speed of traffic, the accelerator (gas) pedal assembly physically broke off, causing an immediate loss of throttle control. The failure occurred in active traffic at a busy intersection located at the top of a hill, leaving the vehicle stranded partially in a turn lane and straight-through la... Read more
Incident date: Sep 27, 2024
During a normal commute on the highway, the vehicle suddenly lost all engine power and stalled in the middle of high speed traffic. The vehicle could not exceed 8 mph while attempting to pull to the side of the road for safety. There were no warning lights (other than a low tire pressures - normal for cold days) and no error messages. The car was unable to get started for about 10 minutes. Eve... Read more
Incident date: Jul 15, 2025
Power sterring went out - MDPS. Car has less than 50,000 miles. This is apparently happening to many of this model & a recall was done on a very small number of vehicles for the same issue. The recall should be expanded. This is very unsafe.
Incident date: Jan 15, 2026
Parked in sun and the SRS system malfunctioned, after power reset the system reset ok. Front camera malfunction, RSA malfunction & Pre-collision malfunction.
Incident date: Jan 15, 2026
Parked in sun and the SRS system malfunctioned, after power reset the system reset ok. Front camera malfunction, RSA malfunction & Pre-collision malfunction.
Incident date: Jan 27, 2026
I own a 2025 Volkswagen Tiguan SE R-Line purchased new in August 2025. Since shortly after purchase, the vehicle has exhibited a recurring safety defect where the electronic parking brake engages without driver input and the vehicle shifts itself into Park. This happens suddenly and without warning. This defect occurs multiple times per week, on average (upwards of 50+ times total since purchase)... Read more
Incident date: Jan 27, 2026
Recall number: 20s31 Statement: “Recall repair completed in 2021. Replacement master cylinder failed. Brake pedal goes to floor. Vehicle not drivable.” Called dealer and they will not fix the safety recall and so I called Ford customer service and they also refuse to fix.
Incident date: Jul 15, 2024
It seems as if the ICCU on my car failed. It will not charge and went into limp mode in order for me to drive it home a few blocks.
Incident date: Jan 22, 2026
The automatic locking of the vehicle doors when the speed reaches approximately 15 mph will not occur. This is supposed to prevent inadvertent door opening while at speed. Local dealer has verified the conditions as other vehicles were also deficient.
Incident date: Jan 22, 2026
I have diligently maintained the vehicle with all scheduled services performed at the Rick Case Hyundai dealership. My maintenance records show a documented history of proper oil changes and other essential services. These records confirm that the vehicle was regularly serviced according to the manufacturer's recommendations. The diagnostic report from the dealership indicates bad piston and heat... Read more
Incident date: Sep 2, 2025
During normal winter operation with the heater in use, the center console area becomes excessively hot. I have measured surface temperatures exceeding approximately 130°F using an infrared thermometer. The affected area includes interior touch surfaces, cup holders, and a factory-installed wireless phone charging pad. The heat appears to originate from HVAC ducting routed through the center cons... Read more
Incident date: Dec 22, 2025
My Lexus 2019 RX450H is making a squishing squeaking brake actuator noise when pressing the brake pedal. I located well publicized TSB’s documenting the awareness by Toyota/Lexus of the problem. (TSB: MC-10245447-9999) Brake Squawk/Knock Noise. I checked with my local Lexus dealership to see if my vehicle had been repaired. It had Not!. Temecula Valley Lexus, 42081 Dealer Drive, Temecula, Ca... Read more
Incident date: Nov 20, 2025
The contact owns a 2018 Ram 2500. The contact stated that while driving at an unknown speed, the ABS warning light illuminated. The contact related the warning light to NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact called the local dealer and was advised that parts were not yet available. The contact called the manufacturer and was informed that the part was not yet ava... Read more
Incident date: Dec 8, 2025
I'm seeing frequency emergency braking when trying to back into a clear parking space. This occurs about 8-10 times a year. The sensors are clean. There are no doors or lift gates ajar.
Incident date: Jan 1, 2024
I'm seeing frequency emergency braking when trying to back into a clear parking space. This occurs about 8-10 times a year. The sensors are clean. There are no doors or lift gates ajar.
Incident date: Jan 27, 2026
The vehicle is subject to an open federal safety recall involving a fuel injector that may crack and leak fuel onto the top of the engine. According to NHTSA, liquid fuel or fuel vapor may accumulate near hot engine or exhaust components, creating a risk of an under-hood fire and injury. I purchased this vehicle after the recall had already been issued. The recall was not disclosed to me at the t... Read more
Incident date: Jan 27, 2026
The rear tail lights are not properly sealed. It allows rain, snow or car wash water to accumulate inside the assembly. The lights then short out and do not work.
Incident date: Jan 27, 2026
During the incident in question, the vehicle’s lane‑assist system malfunctioned in a manner I have never previously experienced. As I approached an area with multiple lane markings, the system appeared to become confused—possibly due to low‑light conditions—and abruptly pulled the steering wheel with significant force. This deviation was severe enough that I temporarily lost control, cau... Read more
Crash
1 injured
Incident date: Jan 6, 2026
Frozen PCV that blew rear engine seal
Incident date: Jan 6, 2026
I got this 2024 vehicle brand new with 15 miles on it in August of 2025 . It is now January of 2026 by check engine light had came on 7 times since November of 2025. I had to shut down work because of this . It came on the 8th time today and I was told by the delearship that they didn’t know what to do . My truck is at 43,000 miles and literally a piece of junk.
Incident date: Nov 13, 2025
I was driving on the freeway and all of a sudden my vehicle didn’t want to accelerate. It began to jerk violently when I would press the gas to accelerate, but my car couldn’t go the speed limit & vehicles behind me almost collided with my car. I then took my car to service and told them what happened and they said my fuel injectors needed to be replaced. The service advisor at the Honda servi... Read more
Incident date: Nov 13, 2025
My vehicle has approximately 152,000 miles, and I am currently experiencing a major engine failure. Oil consumption and knocking on engine Hyundai has had lawsuits in the past with unsafe unreliable engines.
Incident date: Jan 25, 2026
The contact owns a 2024 Jeep Grand Cherokee. The contact stated that while his son was driving 50 MPH on the expressway in subzero temperatures, the vehicle started to shake abnormally. The driver pulled over and noticed oil on the undercarriage of the vehicle. The driver waited for three hours in hazardous weather for tow truck assistance. The vehicle was towed to an independent mechanic who dete... Read more
Incident date: Nov 27, 2024
The contact owns a 2018 Tesla Model X equipped with Lexani Tires, Tire Line: LX-20 Performance, Tire Size: 265/45/R20, DOT Number: 1TBA7B95C3724. The contact stated that while driving at an undisclosed speed, there was a loud sound coming from the front of the vehicle. After the vehicle was inspected, the contact observed tread separation on the driver’s side rear tire, and that the top tread po... Read more
Incident date: Jan 22, 2026
This has been ever since I got my van. Sometime when I drive my lights come on and it goes into limp mode. Most of the time. When I start my van my lights will turn on. I have to turn my car off . Then start again to get my van riding correctly. The other day I was making a U-turn and my engine stalled and I was almost hit by a truck.
Incident date: Jan 22, 2026
This has been ever since I got my van. Sometime when I drive my lights come on and it goes into limp mode. Most of the time. When I start my van my lights will turn on. I have to turn my car off . Then start again to get my van riding correctly. The other day I was making a U-turn and my engine stalled and I was almost hit by a truck.
Incident date: Jan 19, 2026
At first it started with my brakes. I was at DQ and all of a sudden the brake peddle was hard and would barely go down. I then put my car in park. Now I have all new brakes, rotors, etc. Then now the car after 139,000 miles and only owning it for 3 years has this hesitation to go. It stumbles and once would go at all. I had to park right where I was, and restart the car. I have 5 kids, one at whic... Read more
Incident date: Jan 19, 2026
At first it started with my brakes. I was at DQ and all of a sudden the brake peddle was hard and would barely go down. I then put my car in park. Now I have all new brakes, rotors, etc. Then now the car after 139,000 miles and only owning it for 3 years has this hesitation to go. It stumbles and once would go at all. I had to park right where I was, and restart the car. I have 5 kids, one at whic... Read more
Incident date: Jan 26, 2023
While Driving Pressing on the gas pedal I got a minute of no acceleration, it felt like the van stopped on me, and then I start pressing on the gas pedal harder but nothing happens and then it shoots forward like a jet, this happened a few times, very dangerous, could have got hit from behind from oncoming traffic behind me since the van just slowed down so much, then shooting forward was also sca... Read more
Incident date: Jan 22, 2026
The contact owns a 2017 Ford Expedition. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention). The contact stated that while shifted into reverse(R), the rear-view camera screen displayed a black and fuzzy image. The vehicle was taken to the dealer, where it was diagnosed, and determined that the rear-view camera needed to be replaced; however, parts were n... Read more
Incident date: Jan 22, 2026
The contact owns a 2015 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that parts were not ... Read more
Incident date: Jan 22, 2026
The contact owns a 2015 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the parts to do the recall repairs were unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repairs. The dealer was contacted and confirmed that parts were not ... Read more
Incident date: Jan 26, 2026
On January 17, 2026 the vehicle self-accelerated when put in reverse and crashed into a parked truck. This was the second time this occurred. The prior incident occurred on November 29, 2025 when backing out of the garage at our home. The new incident occurred the FIRST time we put the car in reverse after receiving it back after repair from the prior accident (we received it on January 15. 2026 a... Read more
Crash
Incident date: Jan 26, 2026
After a loud bang (fuse blown) the car was unable to move just before I was about to turn into an intersection. The ICCU failed for the second time, all warranty repair completed prior to the incident, first failure occurred in 2024. Both failures occurred close to a when the lead acid battery failed and needed replacement. When the car was stopped and started again, I was able to drive the car sl... Read more