Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Jan 30, 2026
Vehicle has 2200 miles, equipped with the Diesel engine and failed at a red light. GM has to install a new engine.
Incident date: Dec 31, 1969
Vehicle has 2200 miles, equipped with the Diesel engine and failed at a red light. GM has to install a new engine.
Incident date: Dec 31, 1969
Steering rack binding. Becoming progressively harder to turn over time. Steering wheel doesn't return to center. Clunking in front end occasionally heard when hitting bumps.
Incident date: Dec 31, 1969
Safety Defects and Mechanical Failures My 2020 Ford Edge (VIN: [XXX] ) is plagued by systemic safety defects that render it unroadworthy under Pennsylvania law (37 Pa. Code § 301.2).[1, 2] The 8F35 transmission suffers from a documented "shudder" and loss of motive power (TSB 21-2389), creating a high risk of collisions in traffic.[3, 4, 5] Additionally, the vehicle is subject to critical federal... Read more
Incident date: Jan 21, 2026
When driving, frequent knocking sounds can be heard coming from the engine when at a stop to turn, and accelerate. The electrical system was faulty with the engine electrical system indicating problems- the heater shut off, so we had no heat during a 90-minute road trip. Tire pressure monitor indicates low tirepressure and seems unresponsive. I brought it in for service. The electrical system... Read more
Incident date: Jan 21, 2026
When driving, frequent knocking sounds can be heard coming from the engine when at a stop to turn, and accelerate. The electrical system was faulty with the engine electrical system indicating problems- the heater shut off, so we had no heat during a 90-minute road trip. Tire pressure monitor indicates low tirepressure and seems unresponsive. I brought it in for service. The electrical system... Read more
Incident date: Jan 21, 2026
Fuel tank strap snapped off frame
Incident date: Jan 31, 2026
This report documents two separate safety incidents involving the same vehicle that occurred on different dates. Approximately one month prior to the most recent incident, while driving my young children to school, the vehicle experienced a sudden and severe loss of braking effectiveness while in motion. I was unable to stop normally at stop signs and had to roll through and roll to a stop. I was... Read more
Incident date: Jan 31, 2026
This report documents two separate safety incidents involving the same vehicle that occurred on different dates. Approximately one month prior to the most recent incident, while driving my young children to school, the vehicle experienced a sudden and severe loss of braking effectiveness while in motion. I was unable to stop normally at stop signs and had to roll through and roll to a stop. I was... Read more
Incident date: Jan 30, 2026
This report documents two separate safety incidents involving the same vehicle that occurred on different dates. Approximately one month prior to the most recent incident, while driving my young children to school, the vehicle experienced a sudden and severe loss of braking effectiveness while in motion. I was unable to stop normally at stop signs and had to roll through and roll to a stop. I was... Read more
Incident date: Jan 30, 2026
The lower seatbelt webbing frayed in the same place on both sides. I reported it to Evenflo and they insisted that a rodent had been in my car and that it was not their problem. The only place on the car seat that has fraying is on the seatbelt in those particular places. The frays are symmetrical. I also included pictures to Evenflo.
Incident date: Jan 30, 2026
I was in car accident on 1/16/2026. I was rear ended went into the guard rail then into the vehicle in front of me. My air bags didn't deploy.
Crash
1 injured
Incident date: Jan 9, 2026
Along with the two recalls of which I have not been contacted by Hyundai or provided any form of remedy, this is highly concerning and makes me feel extremely unsafe driving my vehicle, especially with the fact that I have small children and teenagers. My car had an issue from inception that I’ve let the dealer know about that. They still have not fixed including the fact that well I’ll be dri... Read more
Incident date: Jan 9, 2026
Along with the two recalls of which I have not been contacted by Hyundai or provided any form of remedy, this is highly concerning and makes me feel extremely unsafe driving my vehicle, especially with the fact that I have small children and teenagers. My car had an issue from inception that I’ve let the dealer know about that. They still have not fixed including the fact that well I’ll be dri... Read more
Incident date: Jan 30, 2023
The contact owns a 2024 Mitsubishi Eclipse Cross. The contact stated that the vehicle failed to reverse in cold weather. The contact stated that the brakes were frozen. The contact attempted to rock the vehicle to release the brakes. There were no warning lights illuminated. The vehicle was taken to the local dealer, who was unable to identify the cause of the failure. The contact stated that ther... Read more
Incident date: Oct 1, 2024
Rear windshield exploded without anything to promote this. There was not any rocks or pebbles that hit it, the glass just shattered.
Incident date: Jan 9, 2026
Vehicle: 2016 Chevrolet Tahoe Mileage at failure: 96,700 miles Component: Powertrain – Transmission While driving on the highway returning home from Columbus, OH, my 2016 Chevrolet Tahoe experienced a sudden transmission failure without any warning. We were traveling in the third lane at approximately 70–74 mph when the vehicle abruptly lost power and rapidly slowed down to approximately 15–... Read more
Incident date: Jan 30, 2026
The front impact sensor, also known as a crash sensor (part # 10370150), is no longer functional. It detects rapid vehicle deceleration during a frontal collision and sends an immediate signal to the Airbag Control Unit (ACU) to deploy airbags. Located behind the front bumper or on the radiator support, these sensors measure impact severity to ensure airbags deploy only when necessary. This part i... Read more
Incident date: Sep 10, 2023
The contact owns a 2019 Honda CR-V. The contact stated that while driving approximately 65-70 MPH, the fuel injectors became inoperable. Several unknown warning lights were illuminated. Additionally, the back over prevention camera was inoperable. The vehicle was taken to the local dealer, where it was diagnosed and determined that the fuel injectors needed to be replaced. The vehicle was not repa... Read more
Incident date: Jan 24, 2026
I own a 2014 Honda Pilot that experienced an engine misfire related to piston ring deterioration. An authorized Honda dealership diagnosed and documented qualifying engine misfire codes (P030X). After the misfire occurred, we stopped driving the vehicle due to safety concerns, including risk of loss of power or stalling. While the vehicle was not being driven, the battery failed and cleared diagn... Read more
Incident date: Jan 24, 2026
My vehicle is experiencing the same symptoms as Recall 16V907 (S89). Crankshaft shift sensor but the vin was not bringing up the recall.
Incident date: Jan 28, 2026
Engine failure while on highway traffic in construction zone caused engine shut off, losing power steering and odd braking. I was driving on a split 4 lane highway (2 lanes each direction), with a large ditch median between the directional lanes. My direction had construction cones for several miles limiting traffic to 1 lane, still at a 65 MPH speed limit with heavy semi traffic. The right ... Read more
Incident date: Jan 28, 2026
Oct 2025 my engine died. Was told need new engine
Incident date: Jan 28, 2026
The fuel pump and fuel level system appear to be malfunctioning. After refueling, the fuel gauge on the dashboard fluctuates continuously and does not provide a stable or accurate reading. This fluctuation continues for several minutes after pumping gas. The vehicle also struggles to start, requiring multiple attempts before turning on. On multiple occasions, the engine has shut off unexpectedly w... Read more
Incident date: Jan 12, 2026
I am submitting this complaint regarding a confirmed safety-related defect and manufacturer nonresponse involving my 2023 Jeep Wrangler Willys 4xe, VIN [XXX] . The failed component is the high-voltage hybrid battery system. The vehicle and battery pack are currently located at an authorized Jeep dealership and are available for inspection. The vehicle was delivered to the dealership on December ... Read more
Incident date: Jul 30, 2025
The vehicle experienced a loss of propulsion 2 times when idol at traffic lights due to an uncommanded shift into neutral while stopped at a traffic light, requiring the vehicle to be restarted to regain drive. These events occurred after a longstanding history of front end vibration and grinding noises that have been repeatedly reported to a GM authorized dealer since October 2024. The most recen... Read more
Incident date: Jan 30, 2026
when I use blinker windshield wipers turn on and sometimes when I call or somebody calls my cell phone I can hear them, but they cannot hear me. does not happen all the time, but I was concerned since there was a recall on certain toyota corolla that says a short circuit may develop in the OCS sensor, preventing front passenger air bag from deploying and my son who is a mechanic said both of these... Read more
Incident date: Jan 30, 2026
1. The digital dashboard completely failed 3 times. Bluetooth was connected temporarily and now people cannot hear me through the system. 2. When my dashboard was disabled, I couldn't drive and was afraid for my life and afraid for my passenger's lives. 3. I have spoken with, the service manager, the general manger, the service supervisor, several service personal, Nissan Consumer Complaint case# ... Read more
Incident date: Jan 30, 2026
I have gone in for service many times since this recall was released and have been told each time that they do not have the pats.
Incident date: Jan 30, 2026
Over the last 2 1/2 months the car has shut off approximately 5 times while driving, without warning. Most instances have been while pulling into a parking lot, but one time (so far) it shut off while trying to back into my driveway. I'm fearful it will happen while on the freeway. I took it to the dealer, but there wasn't a fault code so they refused to look at it unless I left the car with the... Read more
Incident date: Jan 30, 2026
My car totaled by another car and my air bags did not deploy.
Crash
2 injured
Incident date: Jun 2, 2025
After pre warming the car in the garage, I left for work. Three minutes into the drive I heard a single popping sound from the passenger side rear of the car. I then received an error on the dash "Stop Vehicle and check power supply". I them drove 4 more miles to work with the hazards on. Two hours later I attempted to drive it to the dealer and it stopped .5 miles away. Hyundai had it towed the r... Read more
Incident date: Jun 2, 2025
The air conditioning system in my 2020 Honda Civic EX has a refrigerant leak at the evaporator assembly, causing very weak or almost no cooling even when set to the lowest temperature settings. This happens consistently, including in moderate to hot outside temperatures, making the cabin uncomfortably warm during drives as it could get pretty hot in inland southern California. The A/C evaporator a... Read more
Incident date: Jan 24, 2026
In 2024 I was experiencing heavier-than-normal effort required to return wheels from a left turn to centerline, with a “notchy” or sticking feel. I took the vehicle to my Mazda dealer, where they performed the recall of new spring and re-greasing the steering rack. In the fall of 2025, I was again experiencing the same issue, as was confirmed by the dealer. The dealer re-greased the steerin... Read more
Incident date: Jan 29, 2026
I am submitting a vehicle defect complaint pursuant to 49 U.S.C. Chapter 301 regarding a potential safety related defect involving engine, electrical, and powertrain systems. The vehicle experienced early engine and electrical malfunction at relatively low mileage, requiring replacement of the engine wiring harness and removal and reinstallation of the engine and transaxle assembly. These are majo... Read more
Incident date: Nov 1, 2024
Was driving vehicle to work in normal weather conditions with all windows closed. Rear windshield glass shattered.
Incident date: Jan 23, 2026
I have just over 8,000 miles, and now when I turn left or right there is clicking sounds coming from the front suspension (left tire area when turning left, right tire area when turning right). I've had the vehicle (bought used) for about 1500 miles now. I don't notice anything other than the clicking sound, but I'm afraid that there might be more wrong with the suspension. I plan on going to t... Read more
Incident date: Jan 29, 2026
Car died due to 12v battery failure due to ICCU not working properly in Oct 2023. Did ICCU recall and safety updates with dealer and they installed a new 12v battery. Oct 2025, car dies again due to 12v battery failure to to ICCU. Car has been at dealer for over 2 months waiting for new ICCU part to arrive and be installed. The ICCU system on this vehicle and related vehicles in the Hyundai/Kia li... Read more
Incident date: Jan 29, 2026
The contact owns a 2015 Land Rover Range Rover Sport. The contact stated that while driving at various speeds, the vehicle stalled. The check engine warning light and other unknown warning lights were illuminated. The engine failure was intermittent but was a recurring failure. The contact had taken the vehicle to several dealers. The dealers diagnosed the vehicle and recommended repairs, but the ... Read more
Incident date: Oct 29, 2025
its going to cost me $2,120+ in parts PLUS LABOR at the dealer to replace my front left turn signal. unless I come up with close to $3,000 I am forced to drive around without a functioning front left turn signal. this is dangerous and very concerning to me. the headlights on the 2021+ Dodge Durango are a totally integrated unit. each headlamp contains the DRL and Turn Signal units as LED's. o... Read more
Incident date: Jan 24, 2026
AEB system is initiating emergency braking at random times. Both on surface street, and the freeway on ramp. With and without weather, and without any obstacles or cars in the way. The vehicle comes it a complete stop when this happens and puts the driver in significant danger. At this point the dealer observed warning code on the dashboard, but it did not engage. Message relating to that the AE... Read more
Incident date: Jan 24, 2026
My 2024 Cadillac EV is only 9900 miles. I was driving the car on Sunday Jan 11, 2026 with my family when we noticed smoke filled inside the cabin. My 3 children (a [XXX] , a [XXX] old, and a new-born who is [XXX] old) were in the car; they inhaled the smoke. We evacuated the car and called onstar for assistance - who towed the car. The smoke originated from the tailgate of the car. Alarmingly, ... Read more
Fire
Incident date: Jan 24, 2026
My 2024 Cadillac EV is only 9900 miles. I was driving the car on Sunday Jan 11, 2026 with my family when we noticed smoke filled inside the cabin. My 3 children (a [XXX] , a [XXX] old, and a new-born who is [XXX] old) were in the car; they inhaled the smoke. We evacuated the car and called onstar for assistance - who towed the car. The smoke originated from the tailgate of the car. Alarmingly, ... Read more
Fire
Incident date: Jan 28, 2026
Jerking shifting hard stalled in traffic
Incident date: Jun 1, 2025
I was driving on a street 5mph and all of a sudden my car surged and led me to curb where i knocked hit a steer din and it veered onto someone’s lawn and hit a huge planter and stopped . Air bags were deployed . I had no control over the car . EDR was preformed and I’m sure it was a throttle surge issue and cause unintended acceleration . The edr shows I was going 5 miles an hour but then says... Read more
Crash
1 injured
Incident date: Jun 1, 2025
While driving at highway speeds (55–73 mph), the vehicle has repeatedly and unexpectedly applied the brakes on its own and on at least one occasion experienced a loss of power. These events occurred without any vehicles, pedestrians, or obstacles present, and without any driver input. Road and weather conditions did not warrant braking. On multiple occasions, the vehicle suddenly decelerated wh... Read more
Incident date: Jun 1, 2025
While driving at highway speeds (55–73 mph), the vehicle has repeatedly and unexpectedly applied the brakes on its own and on at least one occasion experienced a loss of power. These events occurred without any vehicles, pedestrians, or obstacles present, and without any driver input. Road and weather conditions did not warrant braking. On multiple occasions, the vehicle suddenly decelerated wh... Read more
Incident date: Oct 1, 2025
Unknown what system failed. The vehicle is at an impound lot and can be inspected on request. Police and fire department were on the scene. Police did provide a report # , and fire department provided a fire rescue case number. Safety of driver was put at risk due to the fire and potential for burning or even death. Other drivers could have been at risk if traffic had not allowed for quick movemen... Read more
Fire
Incident date: Apr 29, 2025
Unable to do AC charging due to faulty ICCU. A failing ICCU is dangerous to drive as the car may lose all of its power
Incident date: Oct 4, 2025
I was driving on the highway when my sunroof suddenly shattered out of nowhere. There were no vehicles directly in front of or beside me, and the weather was clear. The sound was extremely loud, sounded like a gunshot and it happened completely out of nowhere. There was no visible impact from rocks or debris. Instead of a small crack, a large hole was left in the sunroof. This appears to have been... Read more