Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Nov 1, 2025
Rear back glass frame is not sealed and the water is getting in truck doing cold morning the windshield get so much condensation witch would freeze inside the cabin soaking the dash and floor front and rear all coming from the problem of the back glass the frame that surrounds the glass has fracture point , warranty won't cover the repairs needed
Incident date: Nov 1, 2025
I received notice of safety recall N945 for the 2021–2025 Range Rover Evoque concerning a defect in the passenger airbag that could tear during deployment due to improper folding during assembly. This condition poses a serious safety risk because a torn airbag could fail to protect the occupant or release hot gases that could cause burns. Since the recall was issued several months ago, I have r... Read more
Incident date: Nov 1, 2025
Car is stalling at low speed and losing power. Does not do it at high speed. Occasional check engine light. Will start surging. This is a know issue with the Ford Focus and Ford has issued a Customer Satisfaction Program 24N07. They refuse to honor the program unless you keep paying them for diagnostic work until the code shows up for it. I have ran the codes myself on it and it is fuel rela... Read more
Incident date: Oct 5, 2025
Upon starting the vehicle around 7p on Friday, 10/31/25, the following errors flooded the screen: Hill start assist not available Service advancetrac 4WD Malfunction service required Pre-collision assist not available Rear sense breaking not available Additionally, cruise control could not be turned on and utilized. There was no incident to trigger these. The car had been sitting parked and off f... Read more
Incident date: Nov 6, 2025
The door lock actuator has failed on the front driver side door. It does not work with the key fob or the door lock switch.
Incident date: Nov 4, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that upon arriving at the destination and turning off the vehicle, several attempts were needed to release the key from the ignition. The contact also had to leave the key in the ignition on several occasions because the key could not be released or removed. The vehicle originally returned to normal functionality, but the key had... Read more
Incident date: Nov 3, 2025
I have had multiple issues with this vehicle including • A failed sensor resulted in the loss of traction control, four-wheel drive, and ABS brakes, making the vehicle unsafe to operate. • A fuel sensor malfunction caused gasoline to backflow and spill during refueling. • On a separate occasion, the vehicle shut off completely while driving, leaving me without control of the vehicle. The... Read more
Incident date: Nov 2, 2025
The etorque generator stopped working, I can’t find the part in any dealership since it’s back ordered with no release date on more than 10,000 parts according to all the dealerships
Incident date: Nov 2, 2025
At around 82,000 miles my 2020 Egde started started having acceleration issues from 0-40, this was right after my warranty expired. I have kept up with all maintenance since bought new in 2020. No warning lights show on dashboard and took to 3 mechanics, which during diagnostic testing showed only a mis-fire and then was told the torque converter needs replaced which is a few thousand dollars.
Incident date: Nov 5, 2025
The ABS warning light turned on when the vehicle reached approximately 82,033 miles. After driving about 100 additional miles, at around 82,133 miles, the braking system overheated and nearly failed, producing a burning smell and loud noise. The vehicle became unsafe to operate and left me stranded at night near Lonoke. I had to wait for the brakes to cool and then drive slowly to a repair shop th... Read more
Incident date: Nov 5, 2025
The ABS warning light turned on when the vehicle reached approximately 82,033 miles. After driving about 100 additional miles, at around 82,133 miles, the braking system overheated and nearly failed, producing a burning smell and loud noise. The vehicle became unsafe to operate and left me stranded at night near Lonoke. I had to wait for the brakes to cool and then drive slowly to a repair shop th... Read more
Incident date: Nov 5, 2025
car often does not accelerate when hitting the gas. Was turning onto highway from a stop car did not accelerate causing other vehicle to swerve to avoid hitting me as my car would not move. Couple seconds later it moved
Incident date: Oct 25, 2025
The engine started to knock. Upon taking it to an independent inspection it was determined to be the rod bearings and crankshaft. We find it to be consistent with the sympthoms described in the investigation RE25008 opened in August 20, 2025.
Incident date: Oct 27, 2025
the ABS and traction control / lights flashing and now makes it feel unsafe
Incident date: Jul 14, 2025
I am submitting this follow-up to document new information and continuing concerns regarding my 2024 Cadillac Lyriq EV, which experienced sudden unintended acceleration during a parking maneuver. GM and its claims administrator (ESIS) have now completed their review and issued a denial letter on October 31 2025, stating “no defects were found.” However, the denial included no supporting techn... Read more
Crash
1 injured
Incident date: Oct 30, 2025
The contact owns a 2015 Kia Soul. The contact stated that while the vehicle was idling or accelerating, the vehicle started shaking at the front end near the engine. The vehicle hesitated while accelerating. The check engine warning light was illuminated. The contact received notification of NHTSA Campaign Number: 20V750000 (Engine), and the vehicle was towed to the dealer. The software update was... Read more
Incident date: Oct 15, 2025
I have a 2019 Honda Accord sport 1.5T that has a blown head gasket. I took it to the dealer and opened a case with Honda through their good will program, but was recently denied because they claim there was no manufacturer defect after the dealership inspected it. There seems to be a lot of people that are having the same issues with this engine, and there are a couple lawsuits against Honda regar... Read more
Incident date: Oct 28, 2025
In December 2024, I brought my 2023 Mercedes-Benz EQB to Mercedes-Benz Beverly Hills for scheduled service. They told me the vehicle had a recall and booked me for a future appointment, but I was unable to attend because I was out of town. I called the dealer multiple times afterwards to reschedule, but they never told me the reason for the recall or explained the safety risk. I recently checked ... Read more
Incident date: Nov 5, 2025
SHIFTER PROBLEM 2018 GMC ACADIA. I NEVER RECEIVED A RECALL NOTICE OR BULLETIN ABOUT SHIFT TO PARK SHIFTER PROBLEM
Incident date: Nov 5, 2025
Ram trucks have a known problem with the ABS module. When this system fails the truck loses it traction control. It has been known for years, but Ram truck continually states it's under engineering review. Per the dealer in Jacksonville, FL., there is no solution and no parts to fix this issue. My truck only has 61,000 miles and I've lost my ABS, traction control, cruise control, and 4-wheel d... Read more
Incident date: Nov 5, 2025
Tried to open sunroof and it came off its track and twisted which caused some pieces to break. It is stuck in an open position. The vehicle has 144,000 miles so it no longer has any warranty coverage. We had to gorilla tape it down otherwise it could fly off while going down the road. I’ve read there has been many of the same incident happening to others.
Incident date: Nov 5, 2025
Dealer says they can't get parts .. been 2 years waiting .. no delivery daye
Incident date: Nov 1, 2025
My 2019 Honda Pilot’s (125,000 miles) forward-facing sensing camera (behind the rear-view mirror) failed, disabling Honda Sensing features like Lane Keep Assist, automatic high beam, Adaptive Cruise Control, and Collision Mitigation Braking. The dashboard shows “Honda Sensing Problem”, braking system and “Collision Mitigation System Problem.” Dealer diagnosed a bad sensing camera and qu... Read more
RAM
PROMASTER 3500
(2023) — UNKNOWN OR OTHER
Nov 4, 2025
Incident date: Oct 24, 2025
On 10/24, a rented van (from Budget Truck Rental) was parked and stationary on private commercial property (a warehouse lot) when a fire originated in the engine compartment area. The fire rapidly escalated, causing severe damage to the van itself, and resulting in the total loss of a second, adjacent rented van. The local Fire Department (FD) responded to and extinguished the blaze. What compone... Read more
Fire
RAM
PROMASTER 3500
(2023) — AIR BAGS
Nov 4, 2025
Incident date: Oct 24, 2025
This 2016 Jeep Grand Cherokee was hit in the left front by a vehicle that failed to stop at a stop sign. It also spun and was impacted on the left rear as well. All airbags but the driver’s side curtain airbag deployed. The driver hit their head on the seat belt pillar on the driver’s side. I have contacted Jeep but they have not responded to me in over a week. Injury to the driver’s head wo... Read more
Crash
2 injured
Incident date: Sep 14, 2025
On Sept 14 2025 we were driving our Promaster and heard a knocking sound then the vehicle immediately overheated. We had the car towed to a dealership and we were informed we needed a new engine as the fan module had failed causing the vehicle to overheat and ruining the engine. The extended warranty company also denied the claim citing that the fan module had failed. We purchased the vehicle on S... Read more
Incident date: Sep 14, 2025
After purchasing the vehicle, I discovered it had an open FCA recall W90 (Tigershark MultiAir oil consumption/emission system repair). The dealer had not completed this recall prior to selling the vehicle. The vehicle was brought in for the W90 recall, and the repair was reportedly completed last week by a certified dealer. I found recall W90 because the car was overheating and stuttering on start... Read more
Incident date: Oct 22, 2025
While making a left hand turn, the power steering assist suddenly failed. A warning chime sounded and a message appeared on information display: (Service power steering service stabilitrack drive with care). Due to the sudden loss of assist, the vehicle almost left the road then overcorrected into the oncoming lane. After parking the vehicle and shutting it off, it restarted and operated normally ... Read more
Incident date: Nov 3, 2025
The rear camera view displays the warning "the camera is not available" on the screen. A blurry, distorted flickering image is displayed on the screen. This is the same thing I see with my 2016 Ford Fusion, whose camera has been recalled. I'm not sure if this is an intermittent issue or not, but yesterday it was a persistent issue.
Incident date: Nov 3, 2025
I was driving in the carpool line to Anaheim with my daughter, the car starts pulling and make a noise in the front part and start loosing speed, from 75 miles per hour to 40 miles per hours in 2 minutes. I drove to the safety zone but in high risk to a crash. All the sensor lights on in the front part. And the steering feels hard, no movement. We feel so stressed and unsafe. The police office... Read more
Incident date: Sep 1, 2025
The contact owns a 2023 Nissan Rogue. The contact stated that while pressing the control button on the steering wheel to change the clock time backwards, the button became stuck, activating and deactivating the steering assist and blind spot detection features. The contact was unable to turn off the steering assist and blind spot detection features. The vehicle was not diagnosed or repaired by an ... Read more
Incident date: Jan 1, 2025
Recall C4B/NHTSA 24V-896 Hydraulic Control Unit ABS. Continual tripping of the ABS warning resulting in loss of ABS, Cruise Control, Traction Control. Each trip give a warning and chiming resulting in nonstop alarms, noise and loss of the above features. It has been a year since the recall, over two years since the first class action and still no remedy to this safety issue. It is time for the NHT... Read more
Incident date: Jan 1, 2025
Recall C4B/NHTSA 24V-896 Hydraulic Control Unit ABS. Continual tripping of the ABS warning resulting in loss of ABS, Cruise Control, Traction Control. Each trip give a warning and chiming resulting in nonstop alarms, noise and loss of the above features. It has been a year since the recall, over two years since the first class action and still no remedy to this safety issue. It is time for the NHT... Read more
Incident date: Jan 1, 2025
On October 25th, 2025 my husband and I were driving home on the freeway. All of a sudden, without any warning notice or check engine light, my hybrid 2023 Jeep caught on fire as we were in it driving down the freeway. The fire started under the hood and under us. Flames were coming up the sides of the Jeep as we drove and were getting bigger then coming in the vents and under the hood. My husb... Read more
Fire
Incident date: Jan 1, 2024
I am reporting a safety concern involving my 2025 Chevrolet Trax 2RS (VIN: [XXX] ). After a service visit at AutoNation Chevrolet Spokane Valley concerning all the following issues on October 31, 2025 (Repair Order #XXX), the Lane Keep Assist system stopped functioning entirely after that being the main concern I was going into the dealership to get resolved once it tried to automatically steer me... Read more
Incident date: Sep 2, 2023
The engine failed due to coolant infiltration, which caused catastrophic damage and required a full engine replacement. The failed engine remains at Conyers Nissan and is available for inspection upon request. When the vehicle finally started, thick white smoke poured from the exhaust while it was in my garage with the garage door raised. I immediately removed my child from the vehicle and moved i... Read more
Incident date: Nov 1, 2025
During a major car accident the airbags for my Tesla, Model 3, 2023 did not deploy airbags although other impacted cars had full airbags deployed. This posed a risk to my safety as a driver due to not having the proper equipment deployed during a major accident. This was noticed by the emergency personnel on the scene who stated that based on my impact the airbags should have been activated from m... Read more
Incident date: Sep 1, 2025
Since purchasing the vehicle brand new, the transmission went out at 30,000 miles (mostly the accelerator components), the water pump, motor, and fuel pump all went out around 90,000 miles. Have gotten all things fixed, but lights keep popping back up no matter what gets repaired. Excessive overheating—three signs light up on the dashboard: red thermometer indicating an overheating engine; check... Read more
Incident date: Oct 10, 2025
We took a trip from Daleville, Alabama to Las Vegas, Nevada. Before we left, We took my 2019 RAM 2500 Bighorn diesel pickup to our local Ram dealership, Mitchel Chrysler Dodge in Enterprise, Alabama to have it inspected, to make sure there wouldn't be any problems along the way. They cleared it, and said there was nothing wrong with the vehicle. On my way, the steering wheel position started slipp... Read more
Incident date: Oct 10, 2025
1.We were driving down a 4-lane divided road and the car abruptly and rapidly slow down at a cross road causing the car behind me to hit their brakes just barely avoiding a collision. There was no reason for this, there wasn’t a stop sign or signal just, a cross road. 2.Audi setup my wife’s phone so that she could use her phone and leave the key at home, guess what? The app(?) stopped working... Read more
Incident date: Sep 19, 2025
ABS module/ HCU faulty. This has been replaced 2 times and lasts 3 years. Dealership says no fix has been made at this time for recall. No new parts to fix it, ABS light constantly going off.
Incident date: Sep 19, 2025
The back up camera goes out at times.it says report too ford.tranmission issues and turbo issues.
Incident date: Dec 25, 2024
My 2017 Ram 1500 suffered a complete failure of the electronic power steering (EPS). The truck became unsafe to drive — steering assist cut out suddenly, and warning lights appeared. A professional mechanic removed the rack-and-pinion and found it completely filled with water and mud, despite no external damage. This is a sealed electronic unit — contamination like this points directly to a ma... Read more
Incident date: Dec 25, 2024
Oil Pan and gasket leak Oil Control Valve Harness leak The car leaked 5 quarts of oil without any engine or low oil light being illuminated to communicate this engine problem. The dealership identified the above components failed and caused the oil to leak and lead to potential engine damage
Incident date: Nov 1, 2025
My Honda is 3.5 L V6 engine blew up I know there’s a recall for the 3.5 L V6 engine on my Honda. However, the recalls don’t include the passport, which is what I have but the connecting rods blue causing engine failure.
Incident date: Nov 1, 2025
Sun visor fell off while driving a 2nd time, the first times was repaired under warranty at about 5k miles A quick google search will show this is a common enough problem, in multiple models, that there is an aftermarket fix for visors for rams and jeeps.
Incident date: Nov 1, 2025
Sun visor fell off while driving a 2nd time, the first times was repaired under warranty at about 5k miles A quick google search will show this is a common enough problem, in multiple models, that there is an aftermarket fix for visors for rams and jeeps.
Incident date: Nov 1, 2025
While driving at 40 mph experienced sudden unexpected braking (car on its own) without driver pressing brake and no immediate car in front or changing lanes or any other noticeable object in immediate path. It was dangerous and could have caused a rear end collision. luckily it was 40mph no cars too close behind and our infants were not in the car. please look into this further