Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Feb 3, 2026
To Whom It May Concern, I am writing to formally file a complaint regarding my 2020 Chevrolet Silverado 1500 Diesel and to request immediate review and assistance from General Motors. I purchased this vehicle from a GM dealership in 2024 with approximately 70,000 miles for roughly $42,000. The vehicle currently has approximately 121,000 miles. Since purchasing the vehicle, it has suffered major ... Read more
Incident date: Dec 9, 2025
When putting on seat belt it won't stay secured, you have to constantly insert seat belt for it to stay, there's something wrong with it.
RAM
1500
(2021) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:CRANKCASE (PCV)
Feb 2, 2026
Incident date: Dec 9, 2025
The contact owns a 2020 Chevrolet Equinox. The contact stated that while driving approximately 58 MPH, the message “Engine Power Reduced” was displayed, and the vehicle unintendedly decelerated to 30 MPH. The vehicle was taken to the nearest exit and to the nearest gas station. The contact waited for a while before driving to the residence, while not exceeding 30 MPH. The vehicle was taken to ... Read more
Incident date: Jan 27, 2026
Shift to Park" Error.. even after turning the car back on.. slowly going through each gear and back down to park I'm still getting this error
Incident date: Feb 1, 2026
After operating the vehicle normally and backing into a parking space, I stopped the vehicle and selected Park, turned the vehicle off, and exited. Before the driver’s door was closed, the vehicle began to roll forward unexpectedly. I ran back to the vehicle and reentered it to regain control, with the driver’s door still open and the seatbelt not fastened. After stopping the vehicle, I selec... Read more
Crash
2 injured
Incident date: Dec 1, 2025
Transmission dropped complete out of gear while driving. Got vehicle moving again. Took to dealership. Found complete internal transmission failure at 6779 miles. Transmission replaced with new unit. New transmission has erratic / hard shifts. Found replacement transmission leaking fluid due to front pump / porous case at 14800 miles. Customer Satisfaction Program N232433890 issued May 16, 2024
Incident date: Feb 2, 2002
Where the frame connects to the right rear control arm has broken loose. I had the recall repair done in 2023 for this issue and now it has failed. The dealership said the vehicle is too rusted to repair
Incident date: Jan 31, 2026
Pipa Rx Aire base latch system appeared to latch when it wasn’t secured to the anchor. I moved the base between vehicles. When reattaching the base, the right indicator clicked and turned green without actually being attached to the anchor. The seat felt secure, but shifted when I removed the carrier, which is when I realized it was not attached. Photo of latch system showing green and of manuf... Read more
Incident date: Jan 31, 2026
Lexus of Sarasota Fl confirmed a Faulty brake actuators causing brake , skid control and ABS light to come on which created an immediate and extremely dangerous driving situation as I was on an interstate highway driving at 70 mph. It’s been confirmed that multiply Lexus models and years have had numerous brake actuator . Multiple failures have been documented yet ONLY a few were given recall ... Read more
Incident date: Dec 1, 2025
The contact owns a 2020 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed and hauling a boat, the vehicle shook violently and made a loud banging sound. The vehicle failed to accelerate above 40 MPH. The check engine warning light was illuminated. The vehicle was towed to the dealer, and it was determined that there was a misfire in cylinder #6, and that the engine req... Read more
Incident date: Dec 1, 2025
The contact owns a 2020 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed and hauling a boat, the vehicle shook violently and made a loud banging sound. The vehicle failed to accelerate above 40 MPH. The check engine warning light was illuminated. The vehicle was towed to the dealer, and it was determined that there was a misfire in cylinder #6, and that the engine req... Read more
Incident date: Dec 15, 2025
Truck has been experiencing intermittent stalling since 1200 miles. Was reported to the dealer and manufacturer. At approximately 20,000 miles (Spring 2025) the truck stalled out at high speed on the highway at approximately 70 mph near Tennessee during a work trip. When stalled, truck lost its ability to steer and break causing the truck to drive off the road and only stopped due to the truck rol... Read more
Incident date: Dec 15, 2025
The contact owns a 2016 Ford Fusion. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The contact stated that the rearview camera failed to function as intended while the vehicle was in reverse(R). The failure obstructed the driver's visibility, preventing the driver from safely operating ... Read more
Incident date: Dec 15, 2025
The contact owns a 2025 Toyota Sienna. The contact stated that while driving at an undisclosed speed, and while the vehicle was parked, there was a loud rattling sound coming from the rear of the vehicle. The rattling sound was coming from the second-row seat, and the seat was noticeably loose. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do t... Read more
Incident date: Dec 12, 2024
The drivers side door latch mechanism malfunctions and causes the door to unlatch or does not allow the door to latch. This is a safety hazard. I know two other ford owners with vehicles after 2021 that is having this same issue. This calls for a recall!
Incident date: Jan 15, 2026
My husband was driving on Plank rd/rt 219 towards Ebensburg PA when the truck started to buck and he turned off the main road and it shut down. It would not start just said low battery. I had it towed to the garage we use. They just confirmed it is the engine it locked up. I had the inspection for the recall and had the oil changed prior to this happening.
Incident date: Jan 15, 2026
While driving, the vehicle will suddenly fail to accelerate beyond approximately 45 mph, even with the accelerator fully depressed. During these events, the engines RPMs increase significantly without a corresponding increase in vehicle speed. When this occurs, the hybrid battery fails to hold or maintain a charge, and the vehicle appears to enter a reduced-power or limp mode condition. This cond... Read more
Incident date: Jan 15, 2026
1ST ISSUE: 9/2025, after driving from another city to my home at 55-75 mph. As I pulled up home, the car just stalled and wouldn't start. I googled issue to find out it was a commonly known issue by GM. If fuel pump control module had happened while driving faster and not on my street to roll up to curb. I would have or could have been deadly. I find out what part # and local dealer knew there was... Read more
Incident date: Jan 30, 2026
The contact owns a 2014 Ford Focus. The contact stated that after refueling, the vehicle shook abnormally and stalled. The vehicle was restarted and driven to the residence. The contact referenced NHTSA Campaign Number: 18V735000 (FUEL SYSTEM, GASOLINE); however, the VIN was not included in the recall. The vehicle was taken to a dealer; however, the vehicle was not repaired, and the failure persis... Read more
Incident date: Jan 23, 2026
The check engine light on my 2020 BMW X7 intermittently illuminates and then clears without warning. A BMW technician diagnosed the cause as a malfunctioning active grille shutter assembly at the front of the vehicle. Research shows this is a widespread issue among BMW X5 and X7 models of similar years, with many owners reporting the same failure and expensive repairs. This appears to be a systemi... Read more
Incident date: Jan 23, 2026
The check engine light on my 2020 BMW X7 intermittently illuminates and then clears without warning. A BMW technician diagnosed the cause as a malfunctioning active grille shutter assembly at the front of the vehicle. Research shows this is a widespread issue among BMW X5 and X7 models of similar years, with many owners reporting the same failure and expensive repairs. This appears to be a systemi... Read more
Incident date: Jan 23, 2026
My 2024 Jeep Wrangler experiences violent front-end oscillation at highway speeds after hitting bumps, resulting in temporary loss of steering control. The dealer suspects the steering stabilizer but refuses warranty repair due to inability to replicate. This is a safety issue that I am gravely concerned about.
Incident date: Dec 31, 1969
On 4/17/2025, we purchased 4 BRIDGESTONE tires at Discount Tire Company. The front two tires are model 225 /40 R18 88Y SL BSW BM RF and the rear two tires are model 245 /35 R18 92Y XL BSW BM RF. On 9/3/2025, we had to replace a front tire, due to a hole in the tire from pothole damage going about 40 mph. I can't say the exact safety risk this posed, but a tire getting a hole in it at 40 miles per ... Read more
Incident date: Jun 23, 2025
The 2025 and 2026 dually 3500 Ram trucks with the 12" AAM rear axle are having issues with the rear wheel speed sensors (different sensor for each side). They apparently fail or are not able to properly communicate to the computer. When this happens, the following are disabled: -ABS -Auto Emergency Braking -4x4 -Electronic Stability Control -Cruise Sometimes, the engine won't shut off. The gauge ... Read more
Incident date: Jun 23, 2025
I want to open a criminal case. A car dealer is reselling this vehicle for 8,500 dollar with odometer of 94,000 approximately. The title say over 240,000 miles. They have clearly tampered with is i have more 10 supporting evidence to show for their fraud. They have dealer license in florida and are operating used car sale here new york city bronx. I called north Carolina DMV where they confirm t... Read more
Incident date: Jun 23, 2025
The 2025 and 2026 dually 3500 Ram trucks with the 12" AAM rear axle are having issues with the rear wheel speed sensors (different sensor for each side). They apparently fail or are not able to properly communicate to the computer. When this happens, the following are disabled: -ABS -Auto Emergency Braking -4x4 -Electronic Stability Control -Cruise Sometimes, the engine won't shut off. The gauge ... Read more
Incident date: Jul 21, 2025
The 2025 and 2026 dually 3500 Ram trucks with the 12" AAM rear axle are having issues with the rear wheel speed sensors (different sensor for each side). They apparently fail or are not able to properly communicate to the computer. When this happens, the following are disabled: -ABS -Auto Emergency Braking -4x4 -Electronic Stability Control -Cruise Sometimes, the engine won't shut off. The gauge ... Read more
Incident date: Jul 21, 2025
The 2025 and 2026 dually 3500 Ram trucks with the 12" AAM rear axle are having issues with the rear wheel speed sensors (different sensor for each side). They apparently fail or are not able to properly communicate to the computer. When this happens, the following are disabled: -ABS -Auto Emergency Braking -4x4 -Electronic Stability Control -Cruise Sometimes, the engine won't shut off. The gauge ... Read more
Incident date: Jul 21, 2025
The 2025 and 2026 dually 3500 Ram trucks with the 12" AAM rear axle are having issues with the rear wheel speed sensors (different sensor for each side). They apparently fail or are not able to properly communicate to the computer. When this happens, the following are disabled: -ABS -Auto Emergency Braking -4x4 -Electronic Stability Control -Cruise Sometimes, the engine won't shut off. The gauge ... Read more
Incident date: Aug 25, 2025
The 2025 and 2026 dually 3500 Ram trucks with the 12" AAM rear axle are having issues with the rear wheel speed sensors (different sensor for each side). They apparently fail or are not able to properly communicate to the computer. When this happens, the following are disabled: -ABS -Auto Emergency Braking -4x4 -Electronic Stability Control -Cruise Sometimes, the engine won't shut off. The gauge ... Read more
Incident date: Aug 25, 2025
Rear windshield shattered with no sign of impact. This is a known problem with this model. Luckily the window had tint so it is holding the glass together from falling into the vehicle. Vehicle was parked and unoccupied at time of this incident.
Incident date: Aug 25, 2025
While driving down the street between 0 and 35 mph, with no load in the truck and no trailer attached, the trailer brake controller quite working completely and a service message appeared. The dealership ended up replacing the trailer brake gain adjustment switch. Had I been towing a trailer at the time, I would have had zero trailer brakes. I've had this message reappear several times since then... Read more
Incident date: Sep 26, 2025
While driving down the street between 0 and 35 mph, with no load in the truck and no trailer attached, the trailer brake controller quite working completely and a service message appeared. The dealership ended up replacing the trailer brake gain adjustment switch. Had I been towing a trailer at the time, I would have had zero trailer brakes. I've had this message reappear several times since then... Read more
Incident date: Sep 26, 2025
For some time, I was noticing that my 2020 Kia Telluride was consuming excessive amounts of motor oil - at least one quart per 1000 miles. I have had my car serviced regularly by a certified reputable mechanic and scheduled oil changes and other required service every 5000 miles. At around 69,100 miles the check engine light appeared and I immediately took the car in for service. I was advised ... Read more
Incident date: Sep 26, 2025
Seat belt retracted D rings cracked. Seat belt will not retract
Incident date: Aug 29, 2025
The vehicle exhibits a severe vibration and shaking at normal highway speeds, most notably around 70–80 mph. The condition is repeatable and occurs during steady freeway driving. The vibration is strong enough that the vehicle feels unstable and unsafe to operate at typical highway speeds. This condition significantly affects safe freeway operation. Due to the severity of the shaking, I no long... Read more
Incident date: Aug 29, 2025
The vehicle exhibits a severe vibration and shaking at normal highway speeds, most notably around 70–80 mph. The condition is repeatable and occurs during steady freeway driving. The vibration is strong enough that the vehicle feels unstable and unsafe to operate at typical highway speeds. This condition significantly affects safe freeway operation. Due to the severity of the shaking, I no long... Read more
Incident date: Jan 7, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? The steering system failed due to corrosion and water ingress affecting both the steering rack and the associated steering wiring harness. These components were replaced by Tesla and are no longer available for inspection. How was your safety or the safety of others put at risk? The steering syste... Read more
Incident date: Jan 7, 2026
What component or system failed or malfunctioned, and is it available for inspection upon request? The steering system failed due to corrosion and water ingress affecting both the steering rack and the associated steering wiring harness. These components were replaced by Tesla and are no longer available for inspection. How was your safety or the safety of others put at risk? The steering syste... Read more
Incident date: Aug 1, 2025
The ICCU (integrated charging control unit) failed July 6, 2025 when the car had 6,800 miles on it. I was driving it on the road at the time and it suddenly would not go faster than 20 miles per hour. It was in the shop for weeks to repair. The replacement ICCU just failed again on January 31, 2026 at a mileage of 15,380. The car is inoperable and cannot be driven.
Incident date: Feb 1, 2026
The Original Equipment (OE) Bridgestone Alenza Sport A/S 255/50R20 105H M+S tires on my brand new 2024 Nissan Pathfinder suffer from groove wander on roads in which grooves are cut into them to mitigate hydroplaning in rainy conditions. The geometric design, tread design incompatibility, or structural irregularities of these tires cause severe groove wander and impair safe handling. Groove wande... Read more
Incident date: Feb 1, 2026
The Original Equipment (OE) Bridgestone Alenza Sport A/S 255/50R20 105H M+S tires on my brand new 2024 Nissan Pathfinder suffer from groove wander on roads in which grooves are cut into them to mitigate hydroplaning in rainy conditions. The geometric design, tread design incompatibility, or structural irregularities of these tires cause severe groove wander and impair safe handling. Groove wande... Read more
Incident date: Feb 1, 2026
The Original Equipment (OE) Bridgestone Alenza Sport A/S 255/50R20 105H M+S tires on my brand new 2024 Nissan Pathfinder suffer from groove wander on roads in which grooves are cut into them to mitigate hydroplaning in rainy conditions. The geometric design, tread design incompatibility, or structural irregularities of these tires cause severe groove wander and impair safe handling. Groove wande... Read more
Incident date: Nov 20, 2024
The high-voltage battery on my 2022 Nissan Leaf is subject to Recall 25V655. The recall notice says that the battery cells can develop excessive lithium deposits, which increases electrical resistance and can cause rapid battery heating during Level 3 fast charging. Nissan instructs owners not to use Level 3 charging at all until a “remedy” is available. The issue is that the remedy described... Read more
Incident date: Nov 20, 2024
I have had the driver’s side wiper blade stop working properly twice since purchase. The first instance involved ice within the vicinity of the wiper arm mount on the driver’s side. There was compacted snow and ice next to the arm motor mount location. When the wiper was activated, the wiper could not extend fully vertical due to the snow and ice in the corner and this caused the wiper arm to... Read more
Incident date: Nov 20, 2024
The 12 V battery failed within two years of the delivery of the car. I believe this is due to the design of the charging unit within it as many other others report the same problem.
Incident date: Jun 27, 2025
The idle stop feature sometimes fails to reengage / restart the engine. One time, the van failed to restart and the vehicle completely locked up while I was in an exit ramp to the freeway. I had to turn the van off and turn it back on to get it to shift into drive and go. Similar events have happened a number of times, since the summer of 2025. We have taken it to the dealer twice now, and have be... Read more
Incident date: Jun 27, 2025
Vehicle (2-owner, all svc records), involved in a head-on collision, with approximately 75% of impact/damage to the Driver’s front (see photos). The passenger front (25% of impact) airbag deployed, the DRIVERS SIDE AIRBAG did NOT deploy. The Takata airbag recall service/replacement (see invoice) was performed by a local Honda dealership on 01/08/2018. (Factory recall: 16-047; Kit Inflator: 0699... Read more
Crash
1 injured
Incident date: Jun 27, 2025
I am sending this email to report that my 2023 Chevrolet Silverado had its rear brakes lock up momentarily on consecutive days (1/13/26 & 1/14/26) driving 70-72 mph. Each occurrence came on without warning and only lasted a brief moment, but locked up hard enough for my rear wheels to screech and slam me forward in the truck, thankfully there were no other vehicles near me. I took the truck t... Read more
Incident date: Jan 30, 2026
Rear wheel lockup event in traffic while towing 24000lb 5th wheel on freeway. Vehicle was limped to a dealer, diagnosed as a transmission valve body failure. Repair took over 1 month stranding us over 1500 from home while on a trip.