Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Nov 17, 2025
Apparently there is a TSB from GM regarding the end for updated/replacement of parts concerning the hydraulic piping, slave cylinder and accumulator. My clutch became spongy then stuck on the floor. This happened unexpectedly (reservoir full) while driving and almost caused an accident. Apparently GM doesn't take enough accountability to update the failure before or after failure. Reporting this... Read more
Incident date: Nov 6, 2025
My steering failed. I was driving under 30 mph and my steering locked up and I was presented with a Service notification "Stabilitrak". I can not turn my wheel and was not able to go down my driveway.
Incident date: Oct 18, 2025
The coolant control valve and the transmission control module are having to be replaced on thousands of Silverado 1500s from 2022 to 2025. Both parts have been updated, but there is no recall and many people are being left stranded due to this. Mine has not currently failed, but I am older and really don’t want to get stranded due to a known issue. Why wouldn’t they have been forced to do a re... Read more
Incident date: Jun 3, 2025
2016 Dodge Ram 1500 truck apparently this is a known issue and the module to fix the antilock brake is impossible to get. I have been researching this and I have thus far not only my year make and model truck but other Dodge trucks with the same failure and not able to get the module. The Dodge Dearler in Hayesville NC ordered this part and I call frequently to inquire as to its arrival. this is ... Read more
Incident date: Jun 3, 2025
I just recently purchased my 2019 Kia optima sx turbo. After purchase, I immediately began experiencing issues with the braking system and the forward collision warning light coming on. The cruise control stopped working as well. I googled and saw that there was a recall on the forward collision warning system but the local Kia dealership to me says there is not one. I almost had a head on collisi... Read more
Incident date: Oct 18, 2025
RECALL ISSUED NOV 2024. PARTS STILL NOT AVAILABLE FROM MANUFACTURER BUT CAN ORDER THEM ONLINE FROM THIRD PARTY. ABS AND STABILITY CONTRPL LIGHT STAY ON CONTINUOUSLY, ALSO PREVENTS 4WD FROM WORKING AND CRUISE CONTROL. THIS IS A DAILY DRIVER FOR WORK AND IS A 7 YEAR OLD VEHICLE. WHY CAN WE NOT GET THIS FIXED. CANT GET A RESPONSE FROM MANUFACTURER.
Incident date: Oct 18, 2025
I’ve had my Volkswagen Tiguen since 2021 fresh off the lot. I have been the only owner of the car at about 30,000 miles my head gasket blew, causing the engine to go into default after weeks in the dealer. They replaced the head gasket and stitched it up, the head gasket blew again at this point I was still under warranty so they agreed to replace the engine. It drove fine after the engine was r... Read more
Incident date: Jun 18, 2025
Driving home 2 blocks from my house when truck stalled completely no power would not start total black out. Resembles recall campaign number14V614000.
Incident date: May 27, 2025
2025 ram 3500 dual rear wheel truck has intermittent anti lock brake failure . As well as traction control, forward collision warning/assist, lane departure, high beam headlights, and other safety systems. The dealership has tried to fix these issues 8 or more times, with no success. It is illegal for Ram and Stellantis to put customers back into vehicles with anti lock brake failures. In wet/slic... Read more
Incident date: May 27, 2025
2025 ram 3500 dual rear wheel truck has intermittent anti lock brake failure . As well as traction control, forward collision warning/assist, lane departure, high beam headlights, and other safety systems. The dealership has tried to fix these issues 8 or more times, with no success. It is illegal for Ram and Stellantis to put customers back into vehicles with anti lock brake failures. In wet/slic... Read more
Incident date: May 27, 2025
My Ford jerks and shutters as I accelerate from 0 to 40 per hour. I took it in to Capitol Ford in Carson Ctiy, NV. They told me the transmission computer software need to be upgraded. I'm afraid the transmission is going to go out and cause a accident. No accident has happen yet.
Incident date: Nov 10, 2025
FAULTY ABS MODULE THAT EVEN THE DEALER SAYS THEY CAN'T GET. IT HAS ENABLED THE ABS from working as should.
Incident date: Oct 19, 2025
My car has been making noises and no checks engine light for about 4 weeks now. It has started on October 19, 2025 and tomorrow will make 1 month. The noise starts when I press the brakes and when I drive. When merging on highways the car would delay start when I press the gas and then it’ll jump or stutter twice before moving which is dangerous because I’m merging on to highways. I’ve been ... Read more
Incident date: Jul 16, 2025
While traveling down a hill, about 40mph, applied brakes to stop at a T intersection, truck wasn’t slowing down. Engaged engine brake, truck wasn’t slowing. Slammed brake pedal to the floor, ABS did not engage, no vibrations, wheels didn’t lock up, held for 2-3 seconds then started to release and slam brake pedal repeatedly. Truck went through intersection, hit a lot of trees, dropped down a... Read more
Crash
1 injured
Incident date: Jul 16, 2025
Pre collision pedestrian/cyclist warning automatic braking not working. Dealership tried 2x did all upgrades, checked another vehicle same results. Ford said both to technician and myself. This is normal. So pre collision does not activate in city traffic when they advertise and charge for this feature. Open to accidents and I jury.
Incident date: Nov 14, 2025
The factory spare tire lowering system port does not work with the factory provided jack tools as the manual states. The tools do not connect and therefore the spare tire cannot be lowered. There are other similar reports online for this generation of ram vehicles. This would be a safety issue had I discovered this on the highway following a flat tire.
Incident date: Nov 13, 2025
The car don't run well
Crash
2 injured
Incident date: Aug 25, 2025
Helo, The rearview camera on my commercial cargo vehicle is defective. I've been waiting for it to be replaced for two months, but they haven't responded. Reversing maneuvers are very difficult and risky in a large vehicle. I'm asking for your help.
Incident date: Aug 25, 2025
I have a 2014 Impala limited I started having problems within 6 months after I bought the vehicle from Bergstrom Chevrolet in Wisconsin it was involving the ABS anti-lock stability track and traction control and the braking and steering we're all feeling and locking up while I was driving it presented and problems and endangering my life and the life of any passengers in the vehicle the brakes wil... Read more
Incident date: Nov 12, 2025
Rear seatbelts trigger a no seatbelt alarm when somebody unbuckles and leaves the vehicle. As well as when somebody leaves and comes back and puts on the seatbelt, the alarm saying that the seatbelt is still not buckled up. It only does it after somebody does buckle in and buckle out and reset anytime the car is turned off and then turned back on. Found out that the rear seats do not have weight s... Read more
Incident date: May 9, 2024
windshield glass excessively weak and prone to crack and chip. yes, a weak (defective windshield) has great safety concerns. yes, Safelight glass repair has repaired this windshield several times in 2 months. yes, we have recently brought this vehicle to a BMW service center. no warning light for this issue. There are several websites that confirm there is a significant problem with the windshield... Read more
Incident date: Nov 11, 2025
My truck doesn’t display a light and the steering doesn’t work. I can’t move the wheel. I have not had inspection done yet as I need to find a way to tow it.
Incident date: Nov 11, 2025
8/26/2025 I purchased the vehicle from Maguire in Syracuse, NY with open recalls. It is my understanding a dealership is required to have these fixed prior to selling a vehicle. I now have to drive 45 mins each way to get them fixed and miss additional 2 hours for wait time from work. Brakes could fail causing an accident.
Incident date: Sep 20, 2025
The cruise control on our truck does not work when the Hydraulic Control Unit is not working. It has started having issues this past summer which causes the message to be displayed on our dash with a warning sound. This may cause the ABS and ESC not to work properly, which is very concerning. We had planned to pull our 30 ft travel trailer across the US this winter to the south, but with these i... Read more
Incident date: Sep 20, 2025
Right after the 73c recall, the high voltage battery is experiencing a drain while sitting. Typically the longer it sits after it has been charged, the more depletion it experiences. It is currently at the dealership for this problem. They charged it to 100% on a Friday and was not driven. By Monday, the high voltage battery was at 50%.
Incident date: Sep 13, 2025
Having torque converter replaced in my 2020 with 37,000 miles on it. Transmission stutters/lags at speeds under 40. Seems to be a common issue so wanted to report. Luckily had warranty replacement. Definitely a safety concern as the car delays when you hit the gas before it goes, many times i was nearly in an accident.
Incident date: Oct 15, 2025
The infotainment center freezes and spontaneously disconnects. At first, I though it was my phone and switched carriers. It was not. It also does not recognize my key is present and I have to pshycially lock and unlock it. Sometimes the doors won't open and it happens several times. It is unsafe when I am driving and the gps goes out and I have been distracted, missed turns and put myself and othe... Read more
Incident date: Nov 13, 2025
Recall 2024100002 for my 2019 Mercedes-AMG GT 53 is listed as “Completed” in the manufacturer’s system, but the dealer’s service record from November 2024 clearly states that the recall part was on backorder and the repair was not performed. There is no later record of the recall ever being completed. After the recall was marked “Completed,” multiple paid repairs were performed in the... Read more
Incident date: Oct 22, 2025
The contact owns a 2015 Ford Explorer. The contact stated that while driving 65 MPH on the freeway, the driver's side windshield exterior A-pillar trim detached and flew off the vehicle. The contact later applied tape around the A-pillar. The contact became aware that the VIN was included in NHTSA Campaign Number: 24V031000(Structure); however, the part to do the recall repair was not yet availabl... Read more
Incident date: Sep 14, 2025
The contact owns a 2017 Ram 3500. The contact stated that the vehicle had undergone the regeneration process. There were no warning lights illuminated. The contact stated that the vehicle was performing the DPF regeneration cycle constantly while driving. The vehicle was taken to the local dealer, who informed the contact that the SCR catalytic converter was on backorder. The vehicle was not repai... Read more
Incident date: Sep 14, 2025
The paint on the hood is flaking off. There is no reason other than the paint being defective for this to happen in this manner. We just noticed it today. 11/14/25
Incident date: Nov 15, 2024
Hello- I have the back up camera rear view mirror issue of other recalls but my vehicle is not listed as a part of the recall. It is a 2015 Ford Transit 250- Is there any reason it isn't included? My back up camera in the rear view mirror goes to blue or also shows and upside down picture like the other vehicles in the recall.
Incident date: Oct 4, 2025
Two Issues: 1. "Check Engine Light" comes on for no reason. This has happened six times (I have video recordings and maintenance reports from the dealership.) In the last maintenance report, Volvo technicians acknowledged the issue and stated that "AS OF NOW NO SOLUTION FOR THIS TO BE FIXED, VOLVO WILL BE LOOKING INTO THIS FOR FURTHER NOTICE." They also told me to just ignore the light if it comes... Read more
Incident date: Nov 1, 2025
The infotainment screen repeatedly overheats and runs through ghost commands (commands not initiated by the user). This includes repeated, unsolicitated phone calls, texts, radio changes, GPS commands, system tones, etc. This is dangerously distracting and takes the drivers attention off the road ahead. Honda 39710-TVA-A23 DISPLAY, CTR (8INCH) 2018-2022 Honda 39710TVAA23
Incident date: Sep 17, 2025
The contact owns a 2019 Ram 1500. The contact stated the "Service Park Brake" light was illuminated. The contact received notification of NHTSA Campaign Number: 24V653000 (Service Brakes, Hydraulic, Electronic Stability Control (ESC). The vehicle was taken to the dealer, and the software update was performed. The contact stated that days after the recall repair, while starting the vehicle, the sam... Read more
Incident date: Sep 17, 2025
I have a 2016 Acura MDX with 87,000 miles that has bad rod knock. Service Bulletin 23-036 talks about it. Even though my MDX's VIN is not listed in the recall, I am having the exact same problem the recall is supposed to be for. I feel this recall should be expanded to cover my vehicle as it is listed in several places that the recall is for all 2016 Acura MDX's which is what my vehicle is. -----... Read more
Incident date: Jun 13, 2024
The contact owns a 2018 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer exceeded a reasonable amount of time for the recall repair. The “Check 4WD” warning light was illuminated, and the Auto START/STOP system failed to restart the vehicle. The... Read more
Incident date: Nov 13, 2025
This is an update to NHTSA Complaint #XXX with new safety information. My 2017 Tesla Model S (VIN [XXX] ) has a confirmed high-voltage isolation fault. Tesla replaced the rear drive unit under warranty, but Tesla’s own technician notes now state: “There is a risk of isolation alerts reoccurring during regular driving, use of HVAC system, or DC charging.” “Vehicle may power off due to iso... Read more
Incident date: Nov 13, 2025
Vehicle frequently stalls or engine stops suddenly. Engine will "knock" and suddenly stall when engaging the clutch while providing throttle to begin riding. It will stall when engaging the clutch to downshift into lower gears while coming to a stop. This has happened at busy roadways at red lights, stop signs, and even when slowing down to navigate a turn. Engine may stall while in neutral and th... Read more
Crash
Incident date: Nov 11, 2025
All 4xe batteries are faulty and need to be replaced. Jeeps software "fix" did nothing last recall and won't fix the same problem again. We need new batteries! Please!
Incident date: Oct 1, 2025
The Stereo Screen went black, unable to turn back on the dealership had to replace the entire stereo. In addition, flashing ODO and other indicators on the dash. The IDLE is out of control which shakes the whole truck. Since the screen does not work the backup camera is also off which makes it very hard to backup. The truck feels very different when the ODO is flashing and the screen is black. I... Read more
Incident date: Oct 1, 2025
My 2021 Jeep Wrangler 4xe has now been through three separate recalls for the same high-voltage battery fire risk, each time with the same “software flash” remedy instead of a permanent repair. Recall 24V-111 (04B, Feb 2024): Software update to the Battery Management System (BMS) to detect battery faults. Recall 24V-720 (95B, Sept 2024): Reissued for the same defect, again using only a softwar... Read more
Incident date: Nov 11, 2025
During heavy wind driven rain the front sensors start to show errors on the screen. These errors cause the the advance safety systems and parking sensors to deactivate. The warnings state to clean the sensors. Sometimes stopping the vehicle and turning off and on the ignition seems to resent but it does happen again. Usually this takes about 30 minutes of heavy rain to cause the. All other functio... Read more
Incident date: Nov 4, 2025
After maybe an hour of driving, the driver's seat becomes uncomfortable to the point that my left buttocks and leg become sore and numb, causing me to have to continually shift positions and adjust the seat while driving. I feel this creates an unsafe driving habit. I am now reporting this issue to Honda, so they have not yet had a chance to respond to my concerns. After reporting to Honda, I... Read more
Incident date: Nov 12, 2025
Date: November 12, 2025 Vehicle: 2025 Ram 1500 Big Horn 3.0 Dealer: Frank Boucher Chrysler Dodge Jeep Ram of Janesville – 4001 Milton Ave, Janesville, WI 53546 I have been experiencing ongoing electrical and instrument cluster failures with my 2025 Ram 1500 Big Horn 3.0 since purchase. The most serious issue is a recurring message: “Warning Light Illumination Cannot Be Shown – Service Requi... Read more
Incident date: Nov 12, 2025
Date: November 12, 2025 Vehicle: 2025 Ram 1500 Big Horn 3.0 Dealer: Frank Boucher Chrysler Dodge Jeep Ram of Janesville – 4001 Milton Ave, Janesville, WI 53546 I have been experiencing ongoing electrical and instrument cluster failures with my 2025 Ram 1500 Big Horn 3.0 since purchase. The most serious issue is a recurring message: “Warning Light Illumination Cannot Be Shown – Service Requi... Read more
Incident date: Nov 12, 2025
Complete loss of steering with only 26,000 miles on vehicle.11
Incident date: Nov 11, 2025
The contact owns a 2018 Ford Edge. The contact stated that while the vehicle was parked, he and one of his friends observed white smoke coming from the tailpipe. The vehicle was taken to an independent mechanic and was diagnosed with a misfire in cylinder #2. The spark plugs, coil pack, and valve cover gasket were replaced; however, the failure reoccurred four days later, and the check engine warn... Read more
Incident date: Oct 17, 2025
The contact owns a 2015 Chrysler Town and Country. The contact stated that the vehicle was purchased, and while driving 60-70 MPH, the check engine warning light illuminated. A dealer was contacted. The vehicle was taken to Auto Zone and was diagnosed and determined that the torque converter needed to be replaced. The vehicle was not repaired. The contact related the failure to NHTSA Campaign Numb... Read more
Incident date: Mar 12, 2023
FAILURE IN ABS CONTROL MODULE. NO NEW REPLACEMENTS AVAILABLE AND NO AFTERMARKET PARTS AVAILABLE. HAVE BEEN UNDER ENGINEERING REVIEW DUE TO COMPONENT FAILURE WITH NO RECALLS ISSUED. IT CONTROL MY ANTI-LOCK BRAKES AND ELECTRONIC STABILITY CONTROL. IT ALSO DISABLES MY 4WD AND TRAILER BRAKE SYSTEM. ACCORDING TO THE DEALER, NO ETA ON A POSSIBLE RETURN OF STOCK. I AM PULLING CODE C2200-49 WHICH INDI... Read more