Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Feb 17, 2026
I have a 2017 Ford Edge with the famous coolant intrusion problem that has now caused me to need a new engine and Ford won't do anything to help me. This has been a known problem due to a defect in the way the engine was made that allows coolant to enter the cylinders. Now I am out $5,000 due to needing a new engine. Ford issued a TSB for this problem but no actual recall, leaving thousands of ... Read more
Incident date: Feb 17, 2026
The contact owns a 2009 Nissan Versa. The contact stated that while driving out of a parking lot at 10 MPH, the front end of the vehicle made an abnormally loud sound, and the contact noticed a strong rubber odor. The contact inspected underneath the vehicle and became aware that a part had fractured underneath the vehicle. The contact was able to reverse into the parking space. Several independen... Read more
Incident date: Dec 1, 2025
The 12V system battery failed to keep a charge and the vehicle slowly reduced maximum speed until it fully died causing the car to coast to a stop on a 55MPH highway. At 9,500 miles on the odometer the ICCU has failed. The part is on backorder and my car has been in the shop for three weeks with no estimated completion date. A LOT of IONIQ 5 owners are encountering the ICCU failure.
Incident date: Jan 21, 2019
The 12V system battery failed to keep a charge and the vehicle slowly reduced maximum speed until it fully died causing the car to coast to a stop on a 55MPH highway. At 9,500 miles on the odometer the ICCU has failed. The part is on backorder and my car has been in the shop for three weeks with no estimated completion date. A LOT of IONIQ 5 owners are encountering the ICCU failure.
Incident date: Feb 15, 2026
Certified shop said my timing chain was going as well as other associated components. My car is always low on oil even when mileage has not been met. Found my car is part of piston ring recall. Dealership stated my car is not affected however the issues the shop found most certainly confirm my issue which is going to cost over $2k to fix is associated with this. Dealership not only says my car... Read more
Incident date: Feb 15, 2026
Certified shop said my timing chain was going as well as other associated components. My car is always low on oil even when mileage has not been met. Found my car is part of piston ring recall. Dealership stated my car is not affected however the issues the shop found most certainly confirm my issue which is going to cost over $2k to fix is associated with this. Dealership not only says my car... Read more
Incident date: Nov 1, 2024
The contact owns a 2014 Ford Explorer. The contact received notification of NHTSA Campaign Number: 24V031000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that the front driver's side and passenger's side windshield exterior A-Pillar trims had separated from the vehicle while driving. The vehicle was taken to the dealer, where the contact was inf... Read more
Incident date: Jan 1, 2026
Premature failure of the moonroof shade dropping down or sagging from the track it is seated in, causing driver visibility issues and noise issues.
Incident date: Jan 1, 2026
The water pump runs all of the time and drains the battery completely overnight. The water pump runs even after the car is shut off. It seems like the water pump is shorted. The water pump connector appears to have the same issue as many other recalled BMWs but for some reason my VIN has not been included in the recall. The photo is of the stream of coolant being pumped by the water pump while... Read more
Incident date: Apr 22, 2023
I was going home, speed limit 55 mph, so thats what I was doing. A suv entering a intersection ahead of me, ( i dont have a stop or yield sign, but they do) the suv never stops, rolling into the intersection, as im entering the intersection at 55 mph. I tried avoidance at last second to no avail. My front drivers corner smashed the middle, passenger side of the other suv. My Jeep continues to the ... Read more
Crash
Incident date: Apr 22, 2023
This issue with the truck has been going on since last year can be driving down the highway at a speed of 55 to 70 mph depending on the speed limit and the truck will start jerking and bucking to the point where it will almost sling you through the windshield and the reduced engine power will come on and you have no power at all taking it to the Ford dealership to get the powertrain control module... Read more
Incident date: Apr 22, 2023
10 speed transmission hard shifting, sudden power surges, during shifting it’s getting stuck in gear. Sudden shifting while driving. It’s come to my attention this is a known issue for my 2017 Ford F150 EcoBoost 3.5L V6, 10 speed automatic transmission. I need help with repairs. Was told to report this on this site.
Incident date: Feb 11, 2026
Engine would run fast and then sound like was going to stop and then it would start shaking and rumbling while driving on highway and in town. Car would stall while at a stop. Gas smells inside the car. Did not feel safe driving. Had the car towed to an independent garage on February 7th and They did an oil change, change 2 Sensors, changed all the spark plugs and changed all 4 Cylinders and on t... Read more
Incident date: Aug 1, 2025
1) The windshield wiper on the driver’s side completely detaches from the window and becomes stuck. Despite being repaired three times, with the motor and arm replaced, the wiper still exhibits the same problem. 2) The only door to the vehicle fails to close properly. It pops open while traveling on the freeway. Even when parked and locked, the door remained wide open for eight hours with my pe... Read more
Incident date: Dec 31, 2024
There has been safety recall for six months with no updates or fix. The fix is simple but they are not implementing it. It is causing issues for me.
Incident date: Dec 31, 2024
There has been safety recall for six months with no updates or fix. The fix is simple but they are not implementing it. It is causing issues for me.
Incident date: Dec 31, 2024
File against: Ford Motor Company Vehicle: 2022 Ford Mustang Mach-E VIN: [XXX] Safety Complaint While driving, the vehicle unexpectedly slowed down, lost power, and became inoperable, creating a serious safety hazard. I was able to pull over safely, but the sudden loss of motive power occurred during active roadway conditions. Dealer diagnosis identified a wiring harness connector failure affec... Read more
Incident date: Jul 5, 2023
in certain comditions when using the turn signal a yellow "turn light will pop up on the screen and the blinker fail to function properly. if that pops up all blinkers stop working
Incident date: Sep 19, 2024
1. Vehicle Information • 2018 Ford Escape ECOSYSTEM 1.5 • 84,000 • VIN [XXX] . Problem Description : My 2018 Ford Escape has experienced coolant intrusion into the engine cylinders, a known issue affecting this model year. The vehicle began misfiring and consuming coolant without external leaks. This is an engine defect Ford has known about since 2010, yet they continued to put this engi... Read more
Incident date: May 9, 2025
I have a 24 CX-90 that is experiencing the steering issue (Recall 24V022) where the steering effort feels like it binds up and locks during slow to medium speed turns, primarily when turning left. No warnings, no codes thrown.
Incident date: Feb 13, 2026
My 2020 Nissan Rogue has 28,000 miles. It was purchased new in June 2021. I began hearing a knocking noise that seem to migrate around most areas of the car almost a year ago (early 2025). The Nissan dealership now tells me that all the bushings in the suspension/steering system are failing. When I looked online, and there are apparently thousands of this failure reported for the Nissan Rogue dati... Read more
Incident date: Dec 31, 1969
While driving, ABS, traction control, ESC, forward collision, and AWD alerts were indicated by the car. At the time it had 10 months in service and approximately 12,800 miles accumulated. After 17 days at the dealers service department and a direct call to GM the brake master cylinder and associated components were replaced. I've seen several reports of this generation of Traverse having this same... Read more
Incident date: Nov 1, 2025
Transmission failed at 63,000 miles, new transmission was installed.
Incident date: Feb 13, 2026
Vehicle intermittently loses propulsion during acceleration when merging. Engine RPM remains low despite throttle input. After a delay, transmission re-engages abruptly with a metallic scraping noise. This creates unsafe merging conditions. This happened today, 2/14/2026 in 4 instances in the same trip. It has also occurred approximately 50 other times over the past six months when the mileage was... Read more
Incident date: Feb 14, 2026
Our DC converter caused an electrical malfunction which is apparently such a big problem that our dealership can not get the necessary parts to fix the problem. We are being told we are number 21 in line.
Incident date: Jul 26, 2024
Front camera appears to have gone out in 2025. All safety features inoperable and constant flashing of warnings making it impossible to determine if anything is actually wrong. Collision mitigation failure, blind spot failure, transmission failure, brake system failure, blind spot. Those control etc. Honda has confirmed its issue with front camera.
Incident date: Feb 9, 2026
I was driving on the highway at about 65-70 MPH and the sunroof spontaneously shattered. It sounded like an explosion. No object hit the car. We were in Nevada and the outside temp was in the mid 60s. The inside air conditioning was set at 69. We pulled over to inspect and take a picture. I have read about numerous complaints of this happening going back to the 2021 models and as recently as the 2... Read more
Incident date: Feb 9, 2026
There is no frunk emergency release button in this version of Juniper Model Y
Incident date: Aug 15, 2025
2011 Audi A6 seems to be overlooked compared to the rest of the Audi’s yet the Audi has so many different issues such as timing chain such as water pump, such as brake issues, such as rack pinion yet there hasn’t been anyone investigating this in particular make a model it needs to be done for safety reasons. Additionally, I was never contacted for the airbags cars registered DMV and nobody ha... Read more
Incident date: Aug 15, 2025
2011 Audi A6 seems to be overlooked compared to the rest of the Audi’s yet the Audi has so many different issues such as timing chain such as water pump, such as brake issues, such as rack pinion yet there hasn’t been anyone investigating this in particular make a model it needs to be done for safety reasons. Additionally, I was never contacted for the airbags cars registered DMV and nobody ha... Read more
Incident date: Feb 11, 2026
The truck has approximately 5,000 miles. When adaptive cruise control is engaged, the vehicle accelerates on its own to 85 mph whenever the posted speed limit changes, and there are no available settings to prevent this. For example, if the speed limit is 55 mph and adaptive cruise control is set to 55 mph, when the limit changes to 65 mph the truck automatically increases speed to 85 mph without ... Read more
Incident date: Aug 1, 2023
After first month the trouble began. It’s a diesel. Many times this car has stalled in traffic — while stopped in traffic and while driving at high speeds. Everything just turns off and steering wheel locks up. It says to put in park. After many tries to start, it will turn back on. Has been taken to dealer many times and nothing has worked. I’ve left Jeep there for months at a time, ... Read more
Incident date: Aug 1, 2023
I am reporting repeated structural failures involving Cooper Zeon RS3‑G1 tires (size 255/45R20) installed on my 2016 Ford Flex AWD. These failures include steel belt exposure, rubber separation, and premature carcass breakdown, all occurring at under 30,000 km (~18,600 miles). This represents catastrophic structural failure well before even half of the expected service life for comparable perfor... Read more
Incident date: Feb 4, 2026
The contact owns a 2018 Ford Taurus. The contact stated that while driving approximately 55 MPH, the driver's side B-pillar trim blew off the vehicle by the slipstream. The contact had received notification of NHTSA Campaign Number: 25V611000 (Structure); however, the local dealer informed the contact that the part to do the recall repair was not yet available. The contact stated that 2 years prio... Read more
Incident date: Feb 9, 2026
The contact owns a 2026 Chevrolet Colorado. The contact stated that while attempting to start the vehicle, the vehicle failed to start. The contact stated that after several attempts, the vehicle started, however the battery became drained. No warning lights were illuminated. After the battery was drained, the doors failed to unlatch, and the contact was stuck inside the vehicle. The tow truck dri... Read more
Incident date: Feb 13, 2026
The warning lights have been on for months indicating the ABS is malfunctioning, we have had it to the dealership garage several times and they keep telling us we are on the list but the parts are not available even though it has been over a year. If they fail completely we will have no control over the braking system which can cause a vehicle crash. We have to limit the driving we do with our v... Read more
Incident date: Feb 13, 2026
The warning lights have been on for months indicating the ABS is malfunctioning, we have had it to the dealership garage several times and they keep telling us we are on the list but the parts are not available even though it has been over a year. If they fail completely we will have no control over the braking system which can cause a vehicle crash. We have to limit the driving we do with our v... Read more
Incident date: Nov 30, 2024
Widespread Vehicle air pump failure in Jeep renegade is causing significant oil leakage and results in unsafe vehicle failure. This is reported across multiple forums as well as my own vehicle, which became disabled on the interstate. Upon inspection dealers are noting no oil even with scheduled oil changes and recommending full replacement of pump which has significant burden of cost
Incident date: Nov 30, 2024
Collision warning system has never worked properly. Now it is not working at all. This was verify by Jeff Leather service director at Reno Porsche on Jan 22. They basically said the because it is old tecknology there is not much they can do about it. They are still selling new 2026 Macan with the same issues. Because most customer do not even reallize the problem. I am a senior customer and I be... Read more
Incident date: Nov 30, 2024
Collision warning system has never worked properly. Now it is not working at all. This was verify by Jeff Leather service director at Reno Porsche on Jan 22. They basically said the because it is old tecknology there is not much they can do about it. They are still selling new 2026 Macan with the same issues. Because most customer do not even reallize the problem. I am a senior customer and I be... Read more
Incident date: Feb 13, 2024
Rear-end collision. My Tesla impacted the rear of another vehicle at approximately 15–18 mph. No forward collision warning observed. Owner-provided data shows AEB status as SNA. Impact is such that the car is totaled.
Crash
Incident date: Oct 23, 2025
Vehicle shutting down while driving (3 incidents) Diagnostic codes P0A3F21, P1CAD49, P0A3F1F, and P1C5D19 Multiple failed repair attempts Toyota's refusal to address safety defect
Incident date: Jan 3, 2026
The contact owns a 2015 Jeep Wrangler. The contact stated that while starting the vehicle, the ABS, traction control, and parking brake warning lights were illuminated. The contact stated the brake pedal seized, and the transmission was shifting roughly. The vehicle was driven to an independent mechanic, where it was diagnosed with ABS module failure. The dealer was notified of the failure; howeve... Read more
Incident date: Jan 28, 2026
Brake booster is not working
Incident date: Feb 13, 2026
The cars engine vibrates when accelerating and hesitates. It is always dangerous to stall after hitting the gas. This issue causes many near accidents. It began to vibrate at less than 70k. It has 90k now. These engines have had issues and mine is no exception. They should recall this engine as it's dangerous. top of the line and poop.
Incident date: Feb 13, 2026
Battery on car under 6 months old and fewer than 3,000 miles was DEAD after not being used for one week. Weather was not an issue, as car was parked INSIDE of residential garage.
Incident date: Feb 13, 2026
My Subaru Forrester Eyesight system cuts out and is disabled while driving, including while the cruise control was engaged causing me to brake hard while driving to avoid a collision and a message announcing it is disabled is displayed on the screen. I took the car to my dealership who confirmed that there is a software problem but because I was out of the initial warranty I would have to pay to h... Read more
Incident date: Feb 12, 2026
The truck loses power while accelerating especially turning right now when accelerating going straight very scary almost been hit by other cars.
Incident date: Dec 12, 2024
PCS brake has enormously engaged twice. 1. small branch fell off tree on a dirt road. brakes engaged and should not have and almost caused vehicle to slide off a 1000 foot cliff. 2. auto braked with my dog was in car and broke dogs' leg and cost a 2,000 dollar vet bill. brakes where not needed i could have easily just did a slight steering adjustment to avoid collusion. the braking prevente... Read more
Crash
1 injured
Incident date: Feb 13, 2026
My door get the water in it from time to time winter is the worst are door want latch or the pop open and I think its the cable like the other recall for the truck door latches its a headache and its very scary going around a curve and your door just opens up