Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Dec 5, 2025
THERE IS A WHINING NOISE WHEN I AM DRIVING DOWN THE ROAD FOR ANYWHERE BETWEEN 3-6 MINUTES USUALLY THEN IT STOPS. THEN MAINLY WHEN I START AFTER A STOP IT START UP AGAIN. ONCE IN A WHILE IT WILL JUST START WHINING AT ANY SPPED. I TOOK IT IN TO GET SERVICED AS MY SRV4WHDRV LIGHT CAME ON. DEALERSHIP WHERE I BOUGHT THE 2016 CHEROKEE LATITUDE IN SEPT. 2015 TOLD ME I NEED A PTU UNIT. COST OF ABOUT $3500... Read more
Incident date: Jun 7, 2025
My 2023 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting the Uconnect 5. These issues are widespread in 2022–2024 Ram TRX models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses all functions controlled through the display, including HV... Read more
Incident date: Jun 7, 2025
The contact owns a 2022 Hyundai Palisade. The contact stated that the front driver's side and passenger's side seat belts unbuckled independently while driving. The contact stated that the failure had recurred more frequently with the front passenger's side seat belt. The local dealer was notified of the failure, but the vehicle was not diagnosed or repaired. The contact later received notificatio... Read more
Incident date: Dec 5, 2023
The contact owns a 2018 Ram 3500. The contact stated that while driving at an undisclosed speed, the brake, cruise control, and ABS warning lights illuminated. The contact stated that the cruise control and ABS failed to function as intended. The contact stated that when the brake pedal was depressed, the vehicle failed to stop as intended. In addition, the contact stated that a beeping sound was ... Read more
Incident date: Dec 5, 2023
My vehicle has the factory Snow White pearl paint. It is always parked in a garage. Since may 2025 the paint has been bubbling and cracking causing it to peel completely off of the car.
Incident date: Dec 5, 2025
The contact owns a 2021 Ram 1500. The contact received notification of NHTSA Campaign Number: 24V653000 (Service Brakes, Hydraulic, Electronic Stability Control (ESC); however, the part to do the recall repair was not yet available. The contact stated that while reversing downhill and depressing the brake pedal, the brake pedal travelled down to the floorboard and became stiff, and the vehicle mad... Read more
Incident date: Dec 5, 2025
Steering is very stiff and fights you while trying to make minor corrections at highway speeds (45mph+). Not safe to drive the vehicle on road trips or for extended periods of time on the highway. As I understand it, the 11th generation civics have a recall on the same component. It seems the recall needs to be extended to the 10th generation civics as well.
Incident date: Dec 4, 2025
The contact owns a 2012 Kia Sorento. The contact stated the vehicle was serviced at the local dealer for the NHTSA Campaign Number: 23V652000(SERVICE BRAKES, HYDRAULIC) regarding a safety fire hazard. Days later, while the vehicle was idling, smoke was suddenly present coming from under the hood. The contact opened the hood of the vehicle and discovered flames and smoke coming from the fuse box lo... Read more
Fire
Incident date: Dec 5, 2025
The auto shutoff is working intermittently. Also, the vehicle sometimes shutsdown and won’t restart without putting it in park, then pressing the ignition. Also, the touchscreen works intermittently
Incident date: Dec 5, 2025
On Dec 4 around 6pm driving in Chicago area. Weather has been very bad, with snow and extreme cold, leaving roadways and especially alleyways (as they do not receive regular city plow/salt) covered in snow and ice. While creeping over hardpacked snow and ice down an alleyway to access my apartment parking area, the dashboard screen suddenly came on in order to display an ad for SiriusXM. I keep th... Read more
Incident date: Jan 1, 2019
The contact owns a 2018 Ram 2500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that when the vehicle was started, the ABS warning light illuminated. The contact stated that while driving on approximately three occasions at various speeds, the brake pedal was depressed; however, the vehicle failed to slow down as intended, cau... Read more
Incident date: Dec 15, 2024
Transmission is sluggish and the RPM’s fluctuate between 1200 and 1400 at any speed going back and forth so the car has a back and fourth motion. Engine failure on 12/3/25 car stopped while driving. Makes a loud knocking sound. Most likely faulty bearings due to poorly engineered camshaft. White pear paint peeling since I purchased car. Capital Honda in San Jose unable to address any issue ... Read more
Incident date: May 1, 2025
Steering wheel sticks when attempting to return to straight position after a curve. Usually occurs when turning right but sometimes left. Only occurs at highway speeds, not on city streets. Chrysler dealer inspected vehicle, said no problem was found, recommended having tire alignment checked. Front tires did not need alignment but rear tires did and were aligned. Unfortunately, this did not corre... Read more
Incident date: Dec 5, 2025
2022 Ram 1500 5.7L eTorque Stalling mild-hybrid HEMI would shut off unexpectedly while traveling at low speeds, prompting the vehicle to shift into park and engage the emergency brake. intermittent ability to restart. the battery fault symbol lighting up.
Incident date: Dec 5, 2025
2022 Ram 1500 5.7L eTorque Stalling mild-hybrid HEMI would shut off unexpectedly while traveling at low speeds, prompting the vehicle to shift into park and engage the emergency brake. intermittent ability to restart. the battery fault symbol lighting up.
Incident date: Dec 5, 2025
The car was running as normal and then randomly it started kind of rough and seemed like maybe just cold. But I had my mechanic take a look, and he said that when he started it, which was the next day that it made a loud knocking sound upon start. On the 30th I had it towed out to West Hills Kia in Bremerton. And they reported back that the engine needed full repair. I only owned this car one yea... Read more
Incident date: Dec 31, 1969
Went to start my truck and it wouldnt start. Connected a jumper box to it to start it and started right up. Check engine light came on and showed "Code P1DF3". My safety was at risk due to not being able to get back home due to this issue. This fault has been reported by others with the ram 1500.
Incident date: Dec 31, 1969
The Sedona just stopped in traffic with out warning with my kids in the van. No type or warning lights came on. I had recently got an oil change and tune up. I almost caused an accident. It was extremely scary. I am thankful no one was hurt. I had to pay for a tow and come to find out the engine is locked . The machine started it had very low oil. Which makes no sense since it hadn’t even been ... Read more
Incident date: Oct 22, 2023
I, [XXX] , hereby declare under oath that I have been a victim of fraud, negligence, and unfair business practices by Ford of Kendall. On [XXX], I purchased a 2020 RAM ProMaster 1500 HR (VIN: [XXX] ) for $45,906, based on the seller’s claim that it was inspected, certified, with a clean title and under manufacturer warranty, and eligible for an extended warranty.” A CarMax report dated Septemb... Read more
Incident date: Oct 22, 2023
I, [XXX] , hereby declare under oath that I have been a victim of fraud, negligence, and unfair business practices by Ford of Kendall. On [XXX], I purchased a 2020 RAM ProMaster 1500 HR (VIN: [XXX] ) for $45,906, based on the seller’s claim that it was inspected, certified, with a clean title and under manufacturer warranty, and eligible for an extended warranty.” A CarMax report dated Septemb... Read more
Incident date: Oct 22, 2023
I have been trying to register my vehicle in California for several months, however, in order to do so, I need the car to pass SMOG. Initially I was told that the issue was related to an emissions sensor and that I had to drive the vehicle a few more miles to get the sensor to register properly. This turned out not to be the case. A short time later, the fuel gauge completely stopped working. ... Read more
Incident date: Nov 17, 2025
formal complaint for gross negligence, warranty breach, and repeated mechanical failures involving my RAM 2020 ProMaster 1500 HR (VIN: [XXX] ). The vehicle remained out of service for 1 year, 4 months, and 18 days due to transmission damage. Five days after the final delivery, the transmission failed again. in addition, there is a persistent problem with the steering system. The dealership insist ... Read more
Incident date: May 8, 2024
formal complaint for gross negligence, warranty breach, and repeated mechanical failures involving my RAM 2020 ProMaster 1500 HR (VIN: [XXX] ). The vehicle remained out of service for 1 year, 4 months, and 18 days due to transmission damage. Five days after the final delivery, the transmission failed again. in addition, there is a persistent problem with the steering system. The dealership insist ... Read more
Incident date: May 8, 2024
Premature/unsafe frame rot
Incident date: Oct 25, 2025
While driving at highway speeds, in traffic, all dash lights lit up and the engine shut off. The truck began decelerating on its own, I couldn’t brake and could barely steer. Luckily I was going fast enough that I managed to coast about a hundred feet to get partly out of traffic. The truck would never start again and I had to wait for 7 hours for GM roadside assistance to tow me to a Chevy deal... Read more
Incident date: Nov 14, 2025
Sun visor randomly falls. This is a know issue, it has now happened to both of mine. There’s a defect with the mounting bracket that mounts the sun visor to the vehicle.
Incident date: Nov 6, 2025
My vehicle has same engine as all the ones recalled, even built in same factory. Why isn’t there a recall on my engine as well.
Incident date: Dec 4, 2025
The contact owns a 2024 Ram 3500. The contact stated that upon purchasing and driving the vehicle, the contact noticed an abnormal odor inside the cabin of the vehicle. The dealer was notified and informed the contact that it was a new vehicle odor. The contact stated that while driving at 65 MPH, the contact noticed clear smoke coming from the vents. Additionally, the contact stated that the rear... Read more
1 injured
Incident date: Dec 4, 2025
While car shopping, I found a Ford hybrid listed with ~40,760 miles. Its public history shows a severe, unexplained odometer discrepancy. In September 2022, mileage was ~38,353. By May 2023, it spiked to 392,484. The current title shows 40,760 miles marked with a † (dagger), indicating "mileage discrepancy" or "not actual mileage." The seller is marketing it as a low-mileage vehicle. This misre... Read more
Incident date: Dec 2, 2025
It began with vehicle warning lights, several, illuminating. They did not illuminate at exactly the same time (such as when a car stalls) they illuminated consecutively i.e Airbag disabled, followed by, blind spot sensors unavailable, front collision, lane departure, power steering temporarily unavailable, park assist, lane departure... all unavailable. Finally, the check engine light. Driving 65 ... Read more
Incident date: Jan 1, 2025
This incident happened twice in one week first with 2023 Nissan Sentra then replaced with a 2024 Nissan Altima both rented from Enterprise. I was traveling down the street from my house, a two-lane, steep hillside road, which I’ve traveled up and down for 30 years. I stopped behind a parked car on the right side of the road to let another car come up the hill and pass by before I continued down.... Read more
Crash
Incident date: Dec 3, 2025
1) The passenger door on the drivers side will not open and the drivers side window also is faulty. 2) it is a safety hazard to have car doors that won't open, as it can prevent emergency exit, and it can also create a danger to other road users. If a door is stuck closed during a crash, it could prevent a person from getting out, which is particularly dangerous if the car catches fire. a faulty... Read more
Incident date: Jun 10, 2025
My 2022 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses ... Read more
Incident date: Jun 10, 2025
My 2022 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses ... Read more
Incident date: Jun 10, 2025
The contact owns a 2022 Ford F-150. The contact received notification of NHTSA Campaign Number: 23V896000 (Power Train), and the vehicle was taken to the dealer, where an inspection was performed. The contact was then informed that the recall repair needed to be performed; however, the part to do the recall repair was not yet available. The dealer ordered the part. The contact stated that while th... Read more
Incident date: May 20, 2025
Misfire in cylinder 4 led to head gasket failure. The problem was diagnosed at the dealership, and there is an active TSB for this issue - however my vehicle is not covered.
Incident date: Apr 2, 2025
My 2023 Ram 1500 TRX has recurring safety-related failures of the infotainment system affecting both Uconnect 5 (12” screen) and earlier Uconnect 4 units. These issues are widespread in 2021–2024 Ram TRX and Ram 1500 models and began or worsened after forced over-the-air updates. The primary defect is black-screen failures while driving. When the screen goes black or freezes, the truck loses ... Read more
Incident date: Apr 2, 2025
To the National Highway Traffic Safety Administration, I am filing a formal complaint regarding a dangerous safety defect in the 2021 Tesla Model Y. On December 2, 2025 at approximately 4:25 PM, my vehicle suffered a sudden, complete electrical shutdown while I was driving, with no warning and no opportunity to reach safety. Critical details: The vehicle displayed an electrical system message, ... Read more
Incident date: Nov 29, 2025
The contact owns a 2013 Kia Sorento. The contact received notifications of NHTSA Campaign Numbers: 17V224000 (ENGINE AND ENGINE COOLING) and 23V652000 (SERVICE BRAKES, HYDRAULIC). The contact stated that while his daughter was driving 45 MPH, there was an abnormal knocking sound coming from the engine. In addition, the vehicle failed to accelerate as intended while depressing the accelerator pedal... Read more
Incident date: Dec 4, 2019
Oil pressure light started to come on at idle, goes away while driving.. heard this has been and issue and even the dealership knows about it.. there is also a recall in Korea for the same exact thing for the same exact cars but no recall in the usa..please make this a recall it is not safe nor should this be over looked
Incident date: Nov 3, 2025
I own a new manual 2024 Ford Mustang GT now with 800 miles. When turning on the unit on 2 occasions, one on November 20 and another on December 3, documented with photographs and videos, the unit presents a black screen with no image. Either in reverse or drive without the possibility of viewing any image. The agency was notified and commented that these failures had never occurred.
Incident date: Nov 23, 2025
“My 2022 Mazda 3 is experiencing an ‘in-network malfunction’ related to the vehicle’s internal communication system. Multiple technicians have told me this is an internal vehicle network/communication fault, not caused by wear or damage. The dealer refuses to repair it unless I pay out-of-pocket, even though this appears to be a manufacturer defect in the electrical network system, (TCU)Th... Read more
Incident date: Sep 15, 2021
Upon exiting a shopping center parking lot, I turned right onto a street which led up to a 1-lane construction site. I was travelling approximately 15 miles per hour, and drove approximately 50 feet when the car suddenly stalled. No fuel response to gas pedal. It still had momentum, and I was able to steer into a safe side spot. I sat there stunned. The car was still in drive gear. I put it ... Read more
Incident date: Jun 10, 2025
I am reporting a serious safety issue with my 2021 Ram 2500 (VIN: [XXX] ). The truck has experienced three separate transmission failures within a few months. Each time the transmission was replaced, the vehicle failed again shortly afterward. At one point, the dealership returned the truck to me without transmission fluid, causing additional internal damage and creating an extreme safety risk. I... Read more
Incident date: Jun 10, 2025
Electric steering failed while driving
Incident date: Feb 1, 2025
Smoke leaks into cabin when heat is on. Possibly coolant/heating core. I saw many complaints for the same issue on the internet and figured i would make an official complaint
Incident date: Dec 4, 2025
My car caught fire, and it fits the description of the recall from other 2017 rogues but wasn't not listed on the recall list. They are fixing the body harness, and it was an electrical fire
Fire
Incident date: Nov 20, 2025
My vehicle stooped running. I scheduled maintenance at Metro Ford. According to the diagnostic test completed at Metro Ford, there were powertrain issues. This diagnosis also appears on my Ford Motor Pass app. According to the service department at Metro Ford, coolant was leaking into the engine and that a new water pump and battery needs to be installed to get the car back running. We compli... Read more
Incident date: Jul 16, 2024
Rear suspension has continued to have issues. First noticed after about 20,000 miles. A clunk and gurgling sound in rear. Took to local dealership and they didn’t do anything about it. Took again at 35,000 miles and was ignored again. 42,000 the dealership finally listened and replaced rear shock insulation, problem persisted but was a little more muted. 48,860 miles took it to another dealershi... Read more
Incident date: Nov 21, 2025
I own a 2022 Ram 1500 Bighorn with approximately 84,000 miles. This vehicle has repeatedly experienced a severe safety defect that began around 20,000 miles. On four separate occasions, the truck has suddenly decelerated in traffic without warning, would not shift out of gear, and in some cases would not shut off even when pressing the start/stop button. During the most recent incident, I was unab... Read more