Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Aug 24, 2026
The contact owns a 2023 Ram ProMaster 3500. The contact stated that while driving at various speeds, the power steering suddenly failed, causing the steering wheel to jerk unexpectedly and pull out of the contact's grip. No warning lights illuminated. The dealer was notified of the failure; however, the vehicle was not taken to the dealer, diagnosed, or repaired. The manufacturer was not notified ... Read more
Incident date: Aug 19, 2026
Took truck in for warrenty work, engine started nocking techs checked said rod could come through side of engine, Ram know this but refuse to do anything. truck has less than 70000 miles was told 17000 dollar for new motor and install, and there still other issues with this truck, why no recall, this seem to be a problem with 3.0 eco diesel and Ram reufes to recall, now I'm in a bad situation, i p... Read more
Incident date: Nov 27, 2024
The contact owns a 2018 Ram 2500. The contact received notification for NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part for the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. Additionally, the traction control and anti-lock braking system warning lights illuminated, and warning ... Read more
Incident date: Aug 26, 2026
I was driving 65 mph down a toll road with no other vehicle around when my sunroof exploded.
Incident date: Aug 15, 2026
The contact owns a 2020 Ram 3500. The contact stated that while driving at 65 MPH, the vehicle suddenly experienced reduced speed and hesitation, and there was a rattling noise coming from the engine as the RPMs increased above 1,500. The vehicle was driven slowly to a local dealer, where the contact was informed that the high-pressure fuel pump (HPFP) had likely failed. The exact cause of the fai... Read more
Incident date: Aug 15, 2026
The contact owns a 2020 Ram 3500. The contact stated that while driving at 65 MPH, the vehicle suddenly experienced reduced speed and hesitation, and there was a rattling noise coming from the engine as the RPMs increased above 1,500. The vehicle was driven slowly to a local dealer, where the contact was informed that the high-pressure fuel pump (HPFP) had likely failed. The exact cause of the fai... Read more
Incident date: Jul 17, 2026
The side curtain airbag inflator in our 2015 Ram 1500 Rebel spontaneously exploded without any impact, warning, or deployment command. The inflator violently ruptured inside the headliner, ejecting high‑velocity metal fragments and debris throughout the cabin. The blast destroyed the side curtain airbag system and caused severe interior damage. The explosion was forceful enough that we initiall... Read more
Incident date: Jul 17, 2024
My heavy-duty Ram truck has a verified C4B HCU braking defect that occurred right after completing Emissions Recall 67A on 07/17/2024. The manufacturer has a severe parts backlog. The truck cannot pass state inspection and is legally grounded. Stellantis is refusing to provide direct-bill alternate transportation, effectively forcing me to front thousands of dollars or drive an unsafe vehicle with... Read more
Incident date: Aug 24, 2026
Subject: URGENT SAFETY ESCALATION – Unintended Highway Braking + Ongoing Defects – 2025 Ram 1500 Tungsten – VIN [XXX] – Previous $10,000 Settlement Dear Ram / Stellantis Customer Care and Escalation Team, I am writing to escalate a critical safety defect and continuing problems with my 2025 Ram 1500 Tungsten. Vehicle details: VIN: [XXX] Current mileage: 17,500 Purchased: XXX Dealership: B... Read more
Incident date: Aug 24, 2026
Subject: URGENT SAFETY ESCALATION – Unintended Highway Braking + Ongoing Defects – 2025 Ram 1500 Tungsten – VIN [XXX] – Previous $10,000 Settlement Dear Ram / Stellantis Customer Care and Escalation Team, I am writing to escalate a critical safety defect and continuing problems with my 2025 Ram 1500 Tungsten. Vehicle details: VIN: [XXX] Current mileage: 17,500 Purchased: XXX Dealership: B... Read more
Incident date: Aug 24, 2026
Subject: URGENT SAFETY ESCALATION – Unintended Highway Braking + Ongoing Defects – 2025 Ram 1500 Tungsten – VIN [XXX] – Previous $10,000 Settlement Dear Ram / Stellantis Customer Care and Escalation Team, I am writing to escalate a critical safety defect and continuing problems with my 2025 Ram 1500 Tungsten. Vehicle details: VIN: [XXX] Current mileage: 17,500 Purchased: XXX Dealership: B... Read more
Incident date: Jan 1, 2025
The contact owns a 2018 Ram 1500. The contact stated that the infotainment screen delaminated, and the HVAC system, radio, rear-view camera, or navigation system became inoperable. The vehicle was taken to the dealer, and it was determined that the radio needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40... Read more
Incident date: Jan 1, 2025
The contact owns a 2018 Ram 1500. The contact stated that the infotainment screen delaminated, and the HVAC system, radio, rear-view camera, or navigation system became inoperable. The vehicle was taken to the dealer, and it was determined that the radio needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 40... Read more
Incident date: Aug 25, 2026
We have previously took in our RAM several times this year for issues related to recall B4C/NHTSA 25V-826. The CLUSTER keeps going blank and 12 inch screen freezes and goes blank, and does not work at different times, especially car play.
Incident date: Jul 27, 2026
Transmission Slipping
Incident date: Aug 7, 2026
The contact owns a 2018 Ram 2500. The contact stated that while driving at an undisclosed speed, the brake pedal was depressed but was not as firm as normal. The ABS and traction control warning lights were illuminated. The message "Service ABS " was displayed. The failure was a recurring failure. The contact associated the failure with NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic).... Read more
Incident date: Aug 1, 2025
The contact owns a 2018 Ram 3500. The contact stated that the ABS and the HCU were inoperable while driving at various speeds. The contact stated that it was difficult to pull his trailer. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The local dealer was contacted, but the vehicle was not diagnosed or repaired because parts were on backorder. T... Read more
Incident date: Jul 11, 2026
The crank tone wheel failed and created a no start scenario. The vehicle had to be towed to the dealer and they are advising quoting me a repair when there is a related open recall for this exact situation.
Incident date: Aug 17, 2026
While at the dealership service center, the "service electronic power steering" warning light illuminated on the dash and when driven the steering wheel began snapping back, making driving very difficult. The garage informed us that the van is considered unsafe/undriveable until fixed due to the high risk of causing an accident. Upon inspection by the service center, they stated that the steering ... Read more
Incident date: Aug 24, 2026
I have dead pedal going on with my truck and when pulling out into traffic and truck does not go almost get hit by oncoming traffic and cause an accident and could end up deadly when the truck just losses the possibility to be limited to truck not being able to accelerate because it is having issues with the computer communicating with the sensor on the truck.
Incident date: Aug 24, 2026
I have dead pedal going on with my truck and when pulling out into traffic and truck does not go almost get hit by oncoming traffic and cause an accident and could end up deadly when the truck just losses the possibility to be limited to truck not being able to accelerate because it is having issues with the computer communicating with the sensor on the truck.
Incident date: Aug 24, 2026
I have dead pedal going on with my truck and when pulling out into traffic and truck does not go almost get hit by oncoming traffic and cause an accident and could end up deadly when the truck just losses the possibility to be limited to truck not being able to accelerate because it is having issues with the computer communicating with the sensor on the truck.
Incident date: Aug 8, 2026
My ABS HCU unit is failing. Getting ABS warning lights and messages on my dash display to Service Electronic Braking System. I called dealer and they said they don't have a solution to fix this open recall. How long does it take and how long is the manufacturer allowed to let this go on? Thank you.
Incident date: Aug 19, 2026
The vehicle has already had the generator replaced due to failure and shutting off while driving down the road and the speed limit. The truck was in the shop for almost 6 moths, then the front drive shaft broke while driving in 2-wheel drive. Now while my wife was driving going 40 mph on HWY 96 the car shut off and put itself in park in the middle of the highway. We were lucky no one hit us and af... Read more
Incident date: Aug 19, 2026
The vehicle has already had the generator replaced due to failure and shutting off while driving down the road and the speed limit. The truck was in the shop for almost 6 moths, then the front drive shaft broke while driving in 2-wheel drive. Now while my wife was driving going 40 mph on HWY 96 the car shut off and put itself in park in the middle of the highway. We were lucky no one hit us and af... Read more
Incident date: Aug 19, 2026
The vehicle has already had the generator replaced due to failure and shutting off while driving down the road and the speed limit. The truck was in the shop for almost 6 moths, then the front drive shaft broke while driving in 2-wheel drive. Now while my wife was driving going 40 mph on HWY 96 the car shut off and put itself in park in the middle of the highway. We were lucky no one hit us and af... Read more
Incident date: Aug 25, 2026
On August 25, 2026, my 2016 Ram 2500 was parked on private property. The driver states that she placed the automatic transmission in PARK before exiting the vehicle. After she exited, the unoccupied vehicle unexpectedly began rolling and struck a tree, causing vehicle damage. No one was injured. There were no known warning lights or messages indicating a problem before the incident. The cause has ... Read more
Crash
Incident date: Jul 1, 2026
On multiple occasions the U-Connect system in the listed 2026 RAM 3500 has gone completely black and was inoperable until a reset was performed. The trailer brake gain control and exhaust brake are accessed and controlled via the touch screen U-Connect system. This failure poses a significant safety issue when the screen goes black and the controls cannot be accessed when pulling a trailer. Thi... Read more
Incident date: Jul 1, 2026
On multiple occasions the U-Connect system in the listed 2026 RAM 3500 has gone completely black and was inoperable until a reset was performed. The trailer brake gain control and exhaust brake are accessed and controlled via the touch screen U-Connect system. This failure poses a significant safety issue when the screen goes black and the controls cannot be accessed when pulling a trailer. Thi... Read more
Incident date: Jul 20, 2026
I was in a single-vehicle accident on July 20th, 2026 and hit an oak tree head-on center and my airbags didn't deploy. I have a fractured neck and whiplash, not to mention other minor injuries. I am now able to type in order to report it. I have photographs.
Crash
Incident date: Aug 19, 2026
Transmission can be put into gear without pressing the brake pedal. A child was placed in truck with no key in ignition. The child pulled shift lever and truck started rolling. Driver quickly pressed brake and stopped truck. This truck had the T79/NHTSA 17V-821 recall fix in 2017. The fix did not correct the problem. Filing this report to inform NHTSA that the recall fix did not work. Dealer won't... Read more
Incident date: Aug 11, 2026
The contact owns a 2014 Ram 1500. The contact stated that while driving at an undisclosed speed, the ABS, traction control, and cruise control warning lights were illuminated with several other unknown warning lights illuminated. The vehicle was taken to a dealer where it was diagnosed and determined that the ABS module needed to be replaced. The contact researched and was made aware of an unknown... Read more
Incident date: Aug 3, 2026
Have had repeated intermittent EPS warning light alerts, sometimes followed by complete loss of power steering even at speed. The light and issue go away once I cycle the key off and back on again but eventually come back. Obviously this is a dangerous fault.
Incident date: Aug 21, 2026
Vehicle experiences a severe, unpredictable 1 to 2-second acceleration delay/dead spot when pulling away from stop signs or turning from low-speed near-stops. This vehicle nearly caused an accident due to entering an intersection and losing all throttle response before cross-traffic. I do not feel safe driving this vehicle
Incident date: Aug 6, 2026
Motor completely over heated causing the hose to rupture underneath the intake manifold. Engine is unrepairable. Had to order new engine and a new intake manifold because it melted the current one. Also approximately 2 years ago, I also had to replace the transmission. This truck only has 155,000 miles in it and has had 2 major break downs. WHY? This truck is unsafe.
Incident date: Aug 6, 2026
Motor completely over heated causing the hose to rupture underneath the intake manifold. Engine is unrepairable. Had to order new engine and a new intake manifold because it melted the current one. Also approximately 2 years ago, I also had to replace the transmission. This truck only has 155,000 miles in it and has had 2 major break downs. WHY? This truck is unsafe.
Incident date: Aug 7, 2026
Dealership held vehicle for approximately 2.5 months for major service totaling nearly $6,900 (primarily covered by extended warranty with ~$1,000 paid out-of-pocket). Upon return, the vehicle failed to function properly and was released in a dangerously compromised, life-threatening condition—specifically with a brake line left completely disconnected from the caliper, loose/wiggling, and activ... Read more
Incident date: Aug 7, 2026
Dealership held vehicle for approximately 2.5 months for major service totaling nearly $6,900 (primarily covered by extended warranty with ~$1,000 paid out-of-pocket). Upon return, the vehicle failed to function properly and was released in a dangerously compromised, life-threatening condition—specifically with a brake line left completely disconnected from the caliper, loose/wiggling, and activ... Read more
Incident date: Mar 1, 2025
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic). The contact stated that while driving on several occasions at various speeds and hauling a trailer, the “Service ABS” message was displayed with an audible chime. The contact stated that the brake was depressed, the vehicle failed to respond as intended, and beca... Read more
Incident date: Aug 21, 2026
The contact owns a 2016 Ram 1500. The contact stated that on several occasions while driving at speeds under 25 MPH and turning, the steering wheel locked up. The contact stated that the brake pedal was depressed, and the steering wheel was held firmly until the steering wheel released. The contact stated that on another occasion while the vehicle was parked, the power-steering warning light illum... Read more
Incident date: Aug 25, 2026
This truck has a failed steering rack that literally almost took me off the road mid driving, but yet doesn't fall under the 2015-2016 official recall. I am documenting this because this is going to become a cost out-of-pocket. But seriously needs to be added to the list of active recalls.
Incident date: Jul 21, 2026
The contact owns a 2014 Ram 1500. The contact stated that the electronic throttle control (ETC) warning light was illuminated while driving. The vehicle was forced to stop. While driving over a bump, the vehicle stopped and was restarted. The vehicle was taken to an unknown local dealer, where it was diagnosed and determined that the wiring harness needed to be replaced; however, the part had been... Read more
Incident date: Aug 4, 2026
ABS system failure. This is due to recall # 24v-896. This recall has been active for nearly 2 years and it appears the manufacturer has no intent on ever developing the parts to repair the issue. However the manufacturer states that customers can have the repair completed on their own at authorized dealership and possibly be reimbursed. So if customers can opt to pay out of pocket for the rep... Read more
Incident date: Mar 25, 2026
The contact owns a 2018 Ram 1500. The contact stated that the ABS warning light and traction control warning light were illuminated. The contact retrieved information about a recall with a similar failure; however, the recall information was unknown. The vehicle was taken to a certified mechanic who diagnosed the vehicle and determined that the hydraulic control unit had failed and needed to be re... Read more
Incident date: Jun 6, 2025
When driving the Anti lock brakes, cruise control, front and rear collision warning system, automatic emergency breaking system and lane keeping system are disabled. All of these alerts are displayed on the display cluster. All of these systems are disabled at the same time. I was told by the dealership that this is caused by a faulty Wheel Speed Sensor. The Wheel Speed Sensors have been replac... Read more
Incident date: Jun 6, 2025
When driving the Anti lock brakes, cruise control, front and rear collision warning system, automatic emergency breaking system and lane keeping system are disabled. All of these alerts are displayed on the display cluster. All of these systems are disabled at the same time. I was told by the dealership that this is caused by a faulty Wheel Speed Sensor. The Wheel Speed Sensors have been replac... Read more
Incident date: Jun 6, 2025
When driving the Anti lock brakes, cruise control, front and rear collision warning system, automatic emergency breaking system and lane keeping system are disabled. All of these alerts are displayed on the display cluster. All of these systems are disabled at the same time. I was told by the dealership that this is caused by a faulty Wheel Speed Sensor. The Wheel Speed Sensors have been replac... Read more
Incident date: Aug 20, 2026
The vehicle with 85,000 miles has suffered a catastrophic internal component failure of the Electric Power Steering (EPS) system, rendering it incredibly dangerous to drive. Because the control module and motor are permanently sealed inside the steering gear assembly, a simple electrical failure forces a complete replacement of the rack. This is a known issue with the Dodge Ram pick ups from the ... Read more