Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Mar 9, 2026
My 2017 Honda CRV VIN [XXX] AC compressor has completely seized/locked up. This has caused: (1) loss of engine power while driving with AC on, (2) burning smell from engine compartment, (3) loud grinding noise. A seized AC compressor risks snapping the serpentine belt while driving, which causes sudden loss of power steering — a direct safety hazard at highway speeds. This is a known Honda defe... Read more
Incident date: Nov 16, 2025
On January 29, 2026 my 2023 Tesla Model Y was serviced by Tesla for windshield repair and routine maintenance. Within a week after the service visit, the vehicle began displaying a service warning message on the dashboard. I contacted Tesla and was advised to bring the vehicle back for inspection. Before I could return to the service center, while slowly reversing out of my garage, a large bolt f... Read more
Incident date: Feb 9, 2026
The contact owns a 2017 Buick Encore. The contact stated that while driving at 40 MPH, the engine was running rough, and the vehicle experienced reduced power. The stabili-trak and the check engine warning lights were illuminated. The vehicle was taken to Auto Zone, where a diagnostic trouble code for a cylinder misfire was retrieved. The vehicle was taken to an independent mechanic, where the cyl... Read more
Incident date: Oct 8, 2025
I drive a 2017 Lincoln MKZ equip with an Ecoboost 2.0L engine. A very widely known design flaw in the Engine Long block has caused coolant intrusion into the #1 cylinder. This can cause overheating issues and ultimately cause a fire and/or stall the car in a critical moment (i.e. highway) and cause an accident. I took the vehicle into my local dealership and they confirmed this issue and is consis... Read more
Incident date: Mar 6, 2026
LT235/80R17, well was on ranch , which I told them I use on ranch so I was charged 995. Bucks extra for AT tires , At 625 miles it popped, well I took to dealer as usual they said my fault ? Well I left . New truck 100k an 2 tire dealers told me they are Juck !!!!
Incident date: Mar 6, 2026
LT235/80R17, well was on ranch , which I told them I use on ranch so I was charged 995. Bucks extra for AT tires , At 625 miles it popped, well I took to dealer as usual they said my fault ? Well I left . New truck 100k an 2 tire dealers told me they are Juck !!!!
Incident date: Dec 2, 2020
RECALL CHECK AND THEY KEPT MY CAR AND SAID THEY WILL NOT REPLACE IT
Incident date: Dec 2, 2020
My transmission went before the car hit 100 thousand miles. It put me at risk because I was in the middle of the road and my car wouldn’t move. The problem was confirmed by the Honda dealer. There were zero warning signs before this happened.
Incident date: Jan 1, 2024
Within 10 days of purchasing this vehicle a certified Subaru dealership documented the following safety defects. Both front CV axles failing and clicking on turns creating loss of vehicle control risk. EPS electronic power steering fault codes creating safety critical steering concern. CAN bus communication fault U0073 affecting multiple vehicle safety systems simultaneously. CVT transmission flui... Read more
Incident date: Feb 17, 2026
When I am parking the truck, I press and hold the brake pedal, While the truck shifter in in "Drive", I press the start/stop button to shut truck down, the shifter gets stuck in "drive" and doesn't automatically shift in to park. The truck locks down and will NOT operate as the shifter locks in "drive" and won't shift. This happened to me while travelling and was stuck in middle of no where for ... Read more
Incident date: Nov 9, 2024
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The dealer and the manufacturer were contacted, and confirmed that the recall remedy was still under engineering review. The contact stated that the manufacturer had exceeded a reasonable amount of time ... Read more
Incident date: Apr 22, 2025
The rear hatch window shattered without reason. Other than the drastic change in weather overnight. There are no signs of vandalism, and the car was not near any hazards overnight. Other owners of the same make years 2021 and below reports the same exact issue.
Incident date: Apr 22, 2025
The rear hatch window shattered without reason. Other than the drastic change in weather overnight. There are no signs of vandalism, and the car was not near any hazards overnight. Other owners of the same make years 2021 and below reports the same exact issue.
Incident date: Oct 8, 2024
Rear Axle is grinding. Took vehicle into dealer and it is the well documented rear axle issue but this vehicle is not included in a recall. The differential fluid was replaced and figure 8s were done but there is still grinding. The rear axle also drags at times when in auto 4wd. The dealer said the next step would be to replace the axle. This is the issue: Differential Noise/Failure: Repor... Read more
Incident date: Mar 6, 2026
1. The exact component that failed is unknown at this time. The fire appeared to originate in the driver-side front area of the engine compartment near the headlight. Prior to the fire the vehicle experienced engine shaking and a check engine light. The vehicle has been towed to a Hyundai dealership and is available for inspection by insurance investigators, the manufacturer, or safety investigato... Read more
Fire
Incident date: Mar 6, 2026
I have severe painful burns on my gluteus from the seat heater. I had the heater on intermittently on a drive of about 75 miles. I put the heater on for about 10-15 minutes a few times but did not have it on the entire trip. After getting to my destination I started feeling painful burning sensation so looked at my bum in the mirror and was shocked to see an open wound about the size of a silver d... Read more
Incident date: Mar 6, 2026
I have severe painful burns on my gluteus from the seat heater. I had the heater on intermittently on a drive of about 75 miles. I put the heater on for about 10-15 minutes a few times but did not have it on the entire trip. After getting to my destination I started feeling painful burning sensation so looked at my bum in the mirror and was shocked to see an open wound about the size of a silver d... Read more
Incident date: Mar 22, 2024
2018 Mazda CX-5, 58,182 miles. Report date is 3/7/2026, low mileage for it's age. Vehicle has been exclusively purchased and serviced at the same authorized Mazda dealership for the lifetime of the vehicle, with all maintenance records on file. I began experiencing a strong burning oil smell inside the passenger cabin while driving. The fumes were noticeable to both the driver and passengers, cr... Read more
Incident date: Oct 14, 2022
2016 Toyota Tacoma is known to have an issue with the timing cover leaking oil. This is a Fire Hazard: Oil leaking onto hot engine components can vaporize and ignite, posing a fire risk to the vehicle and surrounding areas and can cause environmental pollution.
Incident date: Mar 1, 2026
My truck was driving perfect and I went to pull into a parking lot in Arkansas where I live in long story short it started acting funny trying to idle out and then I heard a knocking noise. It happened twice. Then my service ESV light come on next my motor light come on then my auto for a collision system failure light come on. It’s on the dash anyway my vehicle is not running around. It has har... Read more
Incident date: Mar 1, 2026
I own the 2024 f350 dually truck and regularly tow heavy trailers for commercial transport under DOT regulations. I have experienced repeated intermittent failures involving the truck’s trailer brake and trailer lighting system. While towing, the truck intermittently displays warning messages on the dashboard such as “Trailer Brake Module Fault” and “Trailer Light Module Fault.” When thi... Read more
Incident date: Mar 1, 2026
I own the 2024 f350 dually truck and regularly tow heavy trailers for commercial transport under DOT regulations. I have experienced repeated intermittent failures involving the truck’s trailer brake and trailer lighting system. While towing, the truck intermittently displays warning messages on the dashboard such as “Trailer Brake Module Fault” and “Trailer Light Module Fault.” When thi... Read more
Incident date: Feb 27, 2026
Center console stack reboots. Thus preventing access to radio, nav, climate controls. Reboot takes a few minutes to complete. This has occurred on multiple occasions.
Incident date: Feb 27, 2026
My 2021 Volvo XC90 Recharge has experienced multiple hybrid system failures under Volvo's factory 8-year/100,000-mile hybrid warranty, with fewer than 45,000 miles on the odometer. The high-voltage battery modules have failed multiple times, directly related to recall R10312 (NHTSA 25V-179), which identifies a supplier process deviation in LG battery modules creating a risk of internal short circu... Read more
Incident date: Mar 6, 2026
The rear camera comes “loose” and does not register all the time. It seems to be a simple electric issue; possibly an electrical short. I believe it can be easily “fixed” (temporarily) by opening the trunk and running fingers over the camera, it should not happen. I purchased my Malibu new and seldomly drive, approximately 25k miles. I maintain proper maintenance and ensure cleanliness to ... Read more
Incident date: Mar 4, 2026
Issue: My 2014 Kia Optima has repeatedly experienced overheating, flashing check‑engine light, and loss of coolant. The dealership has misdiagnosed the issue multiple times and returned the vehicle to me in unsafe condition. Safety Concern: The vehicle overheats while driving, the check‑engine light flashes, and the engine loses power. This creates a serious risk of engine failure while on... Read more
Incident date: Mar 6, 2026
The turbo! Code P0299! Hundreds of thousands of Americans going through the same issue all their lights are flashing on their dashboard with these 1.5 T engines
Incident date: Mar 6, 2026
Drivers side door does not unlock in cold temperatures (physical key, fob button, keypad, and handle lock do not work).To unlock I have to enter through the passenger side door and use the interior handle. Seems to be an ongoing issue and there are "recalls/TSB" for the same issue happening on 2015-2019, 2021-22 models but not 2020. "The major frozen door latch recalls (such as 17S33) officially c... Read more
Incident date: Oct 17, 2023
Drivers side door does not unlock in cold temperatures (physical key, fob button, keypad, and handle lock do not work).To unlock I have to enter through the passenger side door and use the interior handle. Seems to be an ongoing issue and there are "recalls/TSB" for the same issue happening on 2015-2019, 2021-22 models but not 2020. "The major frozen door latch recalls (such as 17S33) officially c... Read more
Incident date: Mar 6, 2026
Emergency call system has never worked. Dealership and Chrysler have done nothing to resolve the issue
Incident date: Mar 2, 2026
My backup camera has the same issue as the recall for the 2021-2024 Ford Edge. Why is my year not included in the recall?
Incident date: Mar 2, 2026
My backup camera has the same issue as the recall for the 2021-2024 Ford Edge. Why is my year not included in the recall?
Incident date: Dec 1, 2024
I am writing to formally escalate a serious safety concern regarding my 2021 Hyundai Kona Ultimate, which was sold to me as a new vehicle in April 2021 but was equipped with tires manufactured in 2019 at the time of delivery. This issue raises significant concerns regarding product safety, quality control, and customer protection. I have already contacted Hyundai Customer Care and have been worki... Read more
Incident date: Sep 1, 2025
I pulled into a parking space, cars on each side of me and car in front of me had pulled through the space to park. As I eased into the space, foot on brake, the car violently shook and surged forward, smashing into the rear of the car in front of me. The car continued to shake then moved to the left and crashed into the car in front of me to the left. The car that I hit in the rear was pushed int... Read more
Crash
1 injured
Incident date: Sep 1, 2025
I pulled into a parking space, cars on each side of me and car in front of me had pulled through the space to park. As I eased into the space, foot on brake, the car violently shook and surged forward, smashing into the rear of the car in front of me. The car continued to shake then moved to the left and crashed into the car in front of me to the left. The car that I hit in the rear was pushed int... Read more
Crash
1 injured
Incident date: Feb 17, 2026
Driving on highway and moon roof exploded. Have nonindication of a projectile hitting glass. Did not see any cracks
Incident date: Oct 1, 2023
The contact's mother owns a 2015 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V695000 (BACK OVER PREVENTION); however, the parts to do the recall repairs were not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contac... Read more
Incident date: Oct 1, 2023
We took the car in for the death shake and were informed there was a recall on the Jeep (25V741000). The dealership performed the maintenance work. The 12V battery was also inspected and listed as good. Since the repair, the 12V battery has shorted multiple times and finally ceased running yesterday. It has been two weeks since the dealership recall repair. While the recall specifically impacted t... Read more
Incident date: Feb 1, 2023
My husband and I ordered this vehicle last year and picked it up [XXX]. We paid cash and are retired so that was alot. The reason for the purchase was to take our 4 grandchildren on mini trips. For the recall reason we have not been able to do this for obvious reasons, their safety. We received notification in December I believe, I immediately called the dealer. I was advised there is no reme... Read more
Incident date: Feb 1, 2023
I owned a 2021 Hyundai Elantra N Line that experienced a recurring transmission issue. In warm weather conditions the transmission would intermittently slip and stutter, causing a jerky engagement when attempting to accelerate. In cold weather the vehicle operated normally without these symptoms. When the issue occurred, the vehicle would sometimes hesitate or fail to move forward smoothly when p... Read more
Incident date: Feb 4, 2026
On several occasions, when the vehicle has been driving and comes to a stop in traffic. the auto start stop kills the engine when the brake is fully depressed. When we take our foot off the brake the engine will not start and a notification is shown on the dash. to start the engine push brake and ignition button. When we follow those directions the it does not start the engine. It usually requ... Read more
Incident date: Mar 4, 2026
My Wife went out to the truck 2025 Ford Maverick XLT FX4 OFF ROAD PACKAGE TOWING PACKAGE LUXURY PACKAGE to back out of our drive way as She ALWAYS Does and instead of reverse she ended up in the garage door. it went forward I have a picture to show it was in reverse tried to engage emergency brake tried to put it in park and nothing worked until she was in the door and crashed. NO COLLISION ALAR... Read more
Crash
1 injured
Incident date: Dec 1, 2025
I was driving inside a parking garage, making a right hand turn at a very slow speed (5 mph?), when my Hyundai Tucson Hybrid slammed on the breaks while in a right hand turn. There was a wall directly in front of me, perpendicular to the direction I was heading before I started to make my right hand turn. The wall was at least 15ft away. I was never at risk of hitting the wall. The breaks we... Read more
Incident date: Jan 17, 2026
On September 15–16, 2025, my vehicle was serviced at AutoNation CDJR North Columbus, where the technician documented: “Oil filter housing failed internally.” •No repair, replacement, or warning was provided to me about the risk of catastrophic engine failure. •I was not presented a signed repair decline form. •Internal failure was documented but not escalated. On February 13, 2026, th... Read more
Incident date: Jan 17, 2026
On September 15–16, 2025, my vehicle was serviced at AutoNation CDJR North Columbus, where the technician documented: “Oil filter housing failed internally.” •No repair, replacement, or warning was provided to me about the risk of catastrophic engine failure. •I was not presented a signed repair decline form. •Internal failure was documented but not escalated. On February 13, 2026, th... Read more
Incident date: Jan 17, 2026
On September 15–16, 2025, my vehicle was serviced at AutoNation CDJR North Columbus, where the technician documented: “Oil filter housing failed internally.” •No repair, replacement, or warning was provided to me about the risk of catastrophic engine failure. •I was not presented a signed repair decline form. •Internal failure was documented but not escalated. On February 13, 2026, th... Read more
Incident date: Mar 5, 2026
there have about 4 incidents where my vehicle has engaged the automatic emergency breaks while I’m driving, even though there are no cars around me close enough to cause that reaction. called 911 on most recent incident to get medical evaluation to check chest from seat belt sudden locking
1 injured
Incident date: Nov 20, 2025
The part on my truck in question is the "OEM Actuator Manifold Runner", or "ISV Actuator", or "Swirl Valve Actuator". I've seen the part called several things online. My mechanic and dealerships I've visited with tell me this part is on major back order and 300+ individuals nationwide are also waiting on the part. I'm told there is no open recall for this part. My truck is currently not safe t... Read more
Incident date: Aug 1, 2025
My VIN indicates the 2.5L non-turbo SKYACTIV engine. Many 2019 CX-5 Touring models with this engine used cylinder deactivation, which is the version that has had some cylinder head cracking complaints. The engine type has documented failures my mileage (96k) is not extremely high for an engine The repair cost is very high ($5,500+) Mazda is refusing to help me out of goodwill assistance and ive on... Read more
Incident date: Jan 22, 2026
The contact owns a 2021 Toyota Corolla. The contact stated that while driving at 20 MPH, the clutch pedal failed to function as intended. The clutch pedal was stuck, and the contact was unable to shift gear. The contact forced the clutch back into neutral while holding the clutch pedal. Once the clutch pedal was released, the vehicle went into LIMP Mode and traveled down to the floorboard. The con... Read more