Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Feb 25, 2025
Safety issue: The vehicle experiences intermittent loss of acceleration and transmission “slip/rev” events, especially when cold, from a stop, or at low speed. At times, the vehicle revs as if in neutral, then re-engages. The driver sometimes must press the accelerator fully to gain speed. In one instance, the vehicle was driven slowly for several miles, pulled over, shut off, restarted, and t... Read more
Incident date: Jun 2, 2025
While driving, the car all of a sudden lost power - forcing me to pull over. If this were to happen while on the freeway, a crash would have been imminent. This is a known issue with kia/Hyundai EV's where the ICCU fails and causes the vehicle to lose power suddenly.
Incident date: Jun 2, 2025
All issues have been reported and duplicated by the dealer. 1. Upon hard acceleration, vehicle dash flashes service 4 wheel drive and all lights surrounding the shifting knob flash. In one instance, it locked into 4 wheel (high) and was difficult to steer. Cleared upon restart. 2. Backup camera went totally to blue screen, no camera. 3. Instrument panel went dark when driving, no speedometer o... Read more
Incident date: Jun 2, 2025
All issues have been reported and duplicated by the dealer. 1. Upon hard acceleration, vehicle dash flashes service 4 wheel drive and all lights surrounding the shifting knob flash. In one instance, it locked into 4 wheel (high) and was difficult to steer. Cleared upon restart. 2. Backup camera went totally to blue screen, no camera. 3. Instrument panel went dark when driving, no speedometer o... Read more
Incident date: Dec 22, 2025
The contact owns a 2024 Jeep Wrangler 4XE. The contact stated that while driving at approximately 30 MPH, the engine seized and the vehicle lost motive power. There were no warning lights illuminated. The vehicle was able to restart. The contact received notification of NHTSA Campaign Number 25V710000 (Electrical System), and the dealer had informed the contact that the VIN was also associated wit... Read more
Incident date: Nov 25, 2025
I just purchased the new 2024 Palisade. We were traveling about 15-20 mph when approaching a stop sign when I pressed the brakes the ABS braking system went on and I could not stop the car. The car seemed to learch forward while the ABS braking was going on and the car did not stop in time and we traveled into the middle of the intersection. Good thing the driver coming from the cross street sla... Read more
Incident date: Nov 25, 2025
The first major problem was when the truck just didn't start 11/25/2025. The truck was towed to the dealership. The dealership said it was a bad electrical fuse and I picked up the truck. There were no warning lights on before the brake failure. Last week, 12/18/2025 my brakes failed while I was driving my son home from school; thankfully we were in our development and going very slow so we weren'... Read more
Incident date: Dec 6, 2025
Ford Fusion 1.5L Ecoboost engines are known to have a fault short block that causes coolant intrusion. This defect does not trigger a check engine light, so there is no way for a driver to identify the problem until it's too late. Ford issued a Technical Safety Bulletin informing mechanics of this issue but customers were not given an option to repair it. A Customer Satisfaction Program (CSP) was... Read more
Incident date: Dec 6, 2025
The vehicle suddenly and without warning experienced a complete loss of steering control, rendering it undrivable and forcing it to stop on the side of a public roadway. This created a significant risk to my personal safety and to public safety. On the same day, the vehicle was towed to an authorized RAM dealership for inspection. The dealership confirmed that the serpentine belt had broken, ther... Read more
Incident date: Dec 6, 2025
The vehicle suddenly and without warning experienced a complete loss of steering control, rendering it undrivable and forcing it to stop on the side of a public roadway. This created a significant risk to my personal safety and to public safety. On the same day, the vehicle was towed to an authorized RAM dealership for inspection. The dealership confirmed that the serpentine belt had broken, ther... Read more
Incident date: Dec 4, 2025
Active head restraint deployed unexpectedly while driving at very slow speed. In addition to the immediate shock, it hit the back of my head and neck very hard. Still experiencing neck pain.
1 injured
Incident date: Nov 27, 2023
My transmission started jumping gears and slipping at 65k miles. I had it checked out then and the mechanic said that these transmissions shifted rough, but they were not really sure why and that they reprogrammed the computer and that should fix it. It went on intermittently for the next 6 months to a year and I took it in again and was told they couldn't get the transmission to shift rough or sk... Read more
Incident date: Jan 25, 2025
My engine is under the Kia class action lawsuit for the KDS with the rod bearing clearance issues. I have done all my oil changes with paper work available. I got the update to the ECU several years ago as needed to be covered. Now my engine has failed and I took to the dealer to check but they said I didn't have a specific code and that they can't do any testing to verify it would be under the w... Read more
Incident date: Sep 15, 2025
I own a 2020 Kia Sportage that is currently within the 100,000-mile powertrain warranty. The vehicle has been experiencing EXCESSIVE oil consumption, requiring oil to be added between scheduled oil changes, despite no visible leaks or warning indicators. I have consistently maintained the vehicle according to Kia's recommended maintenance schedule. Oil changes were performed regularly, including s... Read more
Incident date: Dec 15, 2025
The contact's father owns a 2015 Chevrolet Silverado 1500. The contact stated that while the owner was driving at an undisclosed speed, the engine made a tapping sound, and the vehicle stalled. The contact was unsure whether a warning light was illuminated. The vehicle was towed to an independent mechanic, where it was diagnosed and determined that the lifters and the camshaft had failed. The cost... Read more
Incident date: Nov 1, 2024
I am getting warnings on my dash every day, about TPMS system failure. Sometimes it shows all four tire pressure, sometimes one or two of them will shut off with the warning alarm, sometimes it is all four of them will stop showing. It is intermittent module failure, the sensors in the tire are working. There is a current recall for some of my year/make/model 20S59, but corporate Ford is saying it... Read more
Incident date: Jun 1, 2025
1) What component or system failed or malfunctioned, and is it available for inspection upon request? The panoramic sunroof assembly — specifically the sunroof panel and its track/mechanism — failed. The sunroof panel came off its track and damaged related components (e.g., guide rails/wind deflector arms). The damaged sunroof and broken parts are available for inspection upon request. 2) Ho... Read more
Incident date: Dec 22, 2025
after fueling strong fuel smell in vehicle within 100 miles check fuel cap light came on. next day check engine light came on. made appointment at dealership . dealership performed evap smoke test which found smoke coming from top of fuel cell. installed fuel pump ring and evap hose clip. performed evap test and smoke test -passed cleared codes. got car back next day less than 50 miles later ck en... Read more
Incident date: Dec 21, 2025
The vehicle's emergency communication system (SOS button) and CarNet connectivity completely failed, disabling critical safety features. Repair History: First Attempt: The vehicle was at the authorized dealer (Volkswagen of Union, NJ) for 2 days. They replaced a communication module but released the vehicle to me with the SOS system still non-functional and without verifying the repair. C... Read more
Incident date: Dec 22, 2025
Steering wheel covering delaminates and peels during normal use, creating loss of grip and distraction while driving.
Incident date: Oct 23, 2025
The charging system light came on. My wife went to charge at public charging station due to being close to one. After plugging in the van, it said charging failed. She unplugged the charged went to back up and the van died. Had to have it towed to dealer. Dealer states even though the van is in the warranty period, the IDCM which is up under the van is scuffed and therefore isn’t warrantied. The... Read more
Incident date: Oct 23, 2025
My vehicle is subject to Safety Recall 67C for an engine-compartment fire risk involving the cooling fan module and inadequate fuse protection. I contacted an authorized Ram dealership and Stellantis corporate. Both confirmed that the recall is open and that no repair remedy is currently available. Stellantis has confirmed in writing (Case #95056397) that there is no interim safety solution avai... Read more
Incident date: Dec 22, 2025
early transmission failure and whining at 40,000 miles
Incident date: Dec 17, 2025
While traveling back from out of state, the fuel sensor and fuel gauge failed causing me to run out of gas when the fuel gauge stated I had just a tick under a 1/4 tank of gas left and the app read 35 miles left. While driving on freeway at freeway speed, the car sputtered, bogged down and then stalled, placing me in a very dangerous situation broken down on the shoulder of the freeway in the des... Read more
Incident date: Dec 17, 2025
While coming to a stop the truck shut off. Not stop/ start. The engine shut off truck was still in drive, and emergency brake got engaged. Had to put the truck in park then I could start the engine. Then disabled emergency brake.
Incident date: Dec 13, 2025
The vehicle experiences an intermittent engine and/or electrical system failure causing the car to losing acceleration while driving. The exact component has not been identified because the failure is intermittent. The vehicle is available for inspection upon request. The problem has not been duplicated by the dealership, and they have declined to repair the vehicle on that basis. However, the iss... Read more
Incident date: Dec 13, 2025
The contact owns a 2018 Ram 1500. The contact stated that while driving approximately 20 MPH and making a right turn, the vehicle started vibrating and almost stalled. The contact stated that the check engine warning light and a warning light for the throttle body was illuminated. The contact stated that the vehicle stalled. The contact attempted to restart the vehicle and was able to drive off th... Read more
Incident date: Jun 12, 2024
I am writing to lodge a complaint regarding my brand new vehicle, which has been in the shop for over a 3 months since its purchase on [XXX]. I picked up my 2026 Mercedes GLE 450 from Baker Mercedes Benz in Charleston, and it started malfunctioning about 20 minutes into the trip home. The following day I brought it into my local Mercedes dealership, Myrtle Beach Mercedes Benz, for inspection. The... Read more
Incident date: Jul 1, 2025
The vehicle experienced premature transmission failure, including torque converter clutch malfunction, hesitation, jerking at speeds between 30–35 mph and 50–60 mph, and drivability issues. Diagnostic indicators are consistent with widespread complaints from other Hyundai Palisade owners. This failure presents a potential safety concern due to unpredictable vehicle response, hesitation during ... Read more
Incident date: Jun 13, 2024
The contact owns a 2020 Ford EcoSport. The contact received notification of NHTSA Campaign Number: 23V905000 (Engine and Engine Cooling), and the vehicle was taken to the dealer for the recall repair. The contact stated that a month later, the dealer informed the contact that the recall repair had been performed and the vehicle was ready for pick up. The contact stated that the vehicle was picked ... Read more
Incident date: Jun 13, 2024
I have a clunk to when coming to a stop, the transmission is down shifting, and just before it comes to a complete stop, the truck has a clunk that is felt through the vehicle and heard. at times while stopped the vehicle will lurch forward as though you have been hit from behind. The truck has been back to the dealership several times for this problem, two different dealerships because the firs... Read more
Incident date: Dec 11, 2023
Recall 19v-631, I am experiencing a faulty steering issue as reported in the recall. My vehicle was in production around the same time as the recall vehicles.
Incident date: Dec 12, 2025
The contact owns a 2021 Chevrolet Silverado 1500. The contact stated that after the vehicle was stopped at a traffic light or stop sign, while attempting to accelerate, the vehicle briefly lost motive power before slamming into gear. The check engine warning light was illuminated. The contact stated that the failure had gotten worse. The vehicle was taken to the dealer; however, no cause for the ... Read more
Incident date: Dec 14, 2025
Fuel rail pressure low during engine cranking
Incident date: Oct 1, 2025
My ABS Brake System warning lights all came on a few days ago, giving me error codes c1253 and c1256. These codes pertain to a manufacturers defect with Lexus, wherein Lexus generated a customer convenience program that said any LS460 that is less than 10 yrs old OR less than 150k miles can be brought to any dealer and have this brake system replaced at Lexus expense. Please see the attached Lexus... Read more
Incident date: Dec 31, 2017
Location of wiring from the factory for Blind Spot Warning and Cross Traffic Alert systems is not protected. The wiring has frayed and broken due to the wiring being unprotected, loose and rubbing on the rear bumper, causing the systems to not function. This is a blatant design defect from the factory, causing two safety systems to fail. Reporting now as, to the best of my knowledge, the manufac... Read more
Incident date: Oct 16, 2025
I just recently used my cruise control for the first time since I purchased my vehicle. After my speed was reached and without me touching anything my van started going crazy so it seemed all on its own it continued to pick up speed and high rates of speed very high rates . So I immediately took it out of cruise control and tried it once again and the same issue kept going. I find this very unsafe... Read more
Incident date: Oct 16, 2025
ABS Module and or HCU finally quit working. Loss of cruise control, ESC (traction control), 4x4 and speed sensor not registering. Had now storm around the 1st of December and got stuck on road in front of house due to loss of traction control and 4x4 not engaging. Dealer had said 4x4 was working when they informed me the ABS module needed replacement. It currently at a private diesel repair shop a... Read more
Incident date: Dec 21, 2025
ABS Module and or HCU finally quit working. Loss of cruise control, ESC (traction control), 4x4 and speed sensor not registering. Had now storm around the 1st of December and got stuck on road in front of house due to loss of traction control and 4x4 not engaging. Dealer had said 4x4 was working when they informed me the ABS module needed replacement. It currently at a private diesel repair shop a... Read more
Incident date: Dec 21, 2025
As I was driving onto the highway, my battery low voltage indicator came on and shortly after my power steering failed. I had this issue earlier this year in April 2025 and replaced the old battery with a new one but after this incident, I don’t think it’s the battery anymore. I believe it’s the Electric Power Steering system.
Incident date: Dec 21, 2025
After the vehicle was parked and powered off for several hours, I started the truck and experienced an extreme and unexpected audio volume spike from the factory BOSE sound system. The startup sound and turn-signal chime played at an excessively loud level, far beyond normal operation. The sound was sudden and intense, causing immediate ear pain, ringing, and a headache. My dog, who was in the v... Read more
1 injured
Incident date: Dec 21, 2025
Had to stop urgently, and my truck shut off. I had to shift it into park to get it started again. Was in the middle of a 4 lane section of route one traveling with traffic at the time. I was a sitting duck until I could figure out what happened. (I’m a mechanic, if the average person was dealing with this I don’t know if they would have been able to get moving as quickly.) It acted like the to... Read more
Incident date: Dec 20, 2025
I was in the middle lane and a car came into my lane so I swerved and a car came up on me in the right lane and my car did a 360 and ended up in a ditch
Incident date: Dec 18, 2025
1.Windshield crack in the deicing area. Driving on a highway heard a loud boom as if a very big rock hit the car. 30-40 second later there was another boom of normal loudness. At this moment windshield crack has been noticed. The windshield will not be available, replacing it on 12/22/2025 2. Visibility has been affected 3. No, problem was not reproduced. Dealer representative said that the probl... Read more
Incident date: May 17, 2023
There are currently 3 safety recalls; 2 with no remedies or repairs. Both recalls explain there is an imminent risk of safety. 1 recall has had no solution for over 60 days. I can’t use my vehicle as intended as it is recommended not to charge the battery.
Incident date: Nov 29, 2025
Took 2025 Silverado with a 6.2L engine to get oil changed and tire rotation done. Upon completion drove out of dealership and notice a weird noise coming from engine, then kind of disappeared. Drove home. Wife took car for gym then suppose to go to work. She called stating engine sounded really bad, like a lot of metal and metal screeching. Went to dealership, explained and they towed truck t... Read more
Incident date: Dec 1, 2025
The driver’s side door mirror shakes when going down the road. The image in the mirror becomes shaky. The passenger side is fine, this is only on the driver side. I have brought this into the dealer, but they said it is normal. In 30+ years of driving cars, I have never had a car mirror do this.
Incident date: Jul 17, 2025
Rear camera not available, even after latestsoftware upgrade.
Incident date: Jul 17, 2025
Imediately following z46 recall my vehicle lost all motive power on the interstate. No warning lights etc. Dealer who performed recall took no responsibility and explained my engine has seized. My research has determined this.is common when the recall is not.properly.performed. I have documented evidence proving the recall was not performed. Dealer suggested I contact the manufacturer. Manufacture... Read more
Incident date: Sep 25, 2024
My 2022 Model Y, 213k miles, battery health 77%, no issues until Beginning of November 2025. After Tesla’s update, BMS_a079 popped up, capped charge at 22%. No dead cells, no imbalance—pure software bug remotely triggered by Tesla. Service refused written diagnosis, only said ‘nine thousand dollars for new battery. Risk of stranding.