Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Mar 13, 2026
Engine failure due to connecting rod bearing manufacturing defect (NHTSA PE25008). Component: engine; available for inspection upon request (replaced; documentation available). WARNING SYMPTOMS: At 94,000 miles during routine maintenance while under warranty, I reported engine knocking to the dealer. The advisor dismissed it as "normal valve noise" and did not document the complaint. Knocking pro... Read more
Incident date: Mar 15, 2026
Received recall 25S82 rear axle half-shaft and hub assembly replacement in August of 2025. Dealer confirmed in September 2025, both right and left components need replaced. I was told parts are on order. I check on the recall parts each month and told various stories. For instance. 1. Only one OEM manufacturer of these recall parts 2. Only large dealerships are getting them. 3. First come first s... Read more
Incident date: Mar 6, 2026
My vehicle is a 2024 Mercedes-Benz EQB 300. Despite the nationwide recall (NHTSA 26V073000) for high-voltage battery fire risk, the manufacturer is providing conflicting and dangerous safety information. I was verbally instructed by dealership representatives to park my vehicle outdoors and limit charging to 80% to avoid a fire hazard. However, when I requested written confirmation of these safety... Read more
Incident date: Mar 6, 2026
2018 Hyundai Sonata 2.4L Theta II engine experiencing severe oil consumption and loss of oil pressure. Oil pressure warning light actively blinking and dipstick completely dry. This is consistent with the known Theta II engine defect subject to prior NHTSA investigations and class action settlements. Mission Hills Hyundai documented low oil concern in service notes during December 2025 visit but f... Read more
Incident date: Mar 6, 2026
In under a year I have had to replace my windshield three times due to cracks from debris. The total cost would be greater than $4,000. I, nor my wife and family have ever had to replace a windshield on any previous car we had owned this many times in under one year or even at all. I suspect there is a defect in the build of the windshield or the design of the car that may be causing this.
Incident date: Apr 17, 2025
Vehicle “wobble” under moderate acceleration and in corners, can be felt in the seats and steering wheel.
Incident date: Feb 22, 2026
The coolant leaks into the engine. I had the coolant container replaced as well as the coolant bypass valve.Coolant still leaks into the engine and container has to be filled every day. It’s unsafe to drive. It stalls. The mechanic says it’s dangerous and to get another car but I can’t. There is a class action for same issue. Coolant leak has destroyed the engine making it unsafe to drive. I... Read more
Incident date: Feb 22, 2026
The coolant leaks into the engine. I had the coolant container replaced as well as the coolant bypass valve.Coolant still leaks into the engine and container has to be filled every day. It’s unsafe to drive. It stalls. The mechanic says it’s dangerous and to get another car but I can’t. There is a class action for same issue. Coolant leak has destroyed the engine making it unsafe to drive. I... Read more
Incident date: Feb 22, 2026
The vehicle is a Nissan Altima experiencing a low-beam headlight failure. The headlights have become extremely dim and no longer provide adequate illumination of the roadway at night. Visibility is severely reduced, making it difficult to see lane markings, pedestrians, and obstacles ahead. The vehicle and headlight assemblies are available for inspection upon request. This condition creates a se... Read more
Incident date: Feb 26, 2026
The 12v battery on these vehicles are severely strained or defective AGM batteries have been used since vehicle inception in 2022. Dozens of reports from owners show "system off to save battery" error codes and 12v symptoms such as inoperable multi-function displays, especially in cold weather. After replacing the OEM 12v battery, i have pictures showing the bulging the battery has suffered. Again... Read more
Incident date: Nov 5, 2025
While reversing into a parking space, the parking sensor system repeatedly indicated an obstacle on the left side of the vehicle even though no object was present. The system displayed a red warning on the left side and automatically applied the brakes very suddenly, causing the vehicle to jerk to a stop. I exited the vehicle to check the area and confirmed there was nothing on the ground or near ... Read more
Crash
Incident date: Mar 11, 2026
The electronic steering quit working at 55 mph, I was very hard to steer afterwards, there wear other indicator lights besides the steering warning light, I will add a picture of them. I did already do a report but have pictures to show the problem. I kept the core to figure out what happened, there is water in the unit control area for the motor. The issue started at the same time the water pump ... Read more
Incident date: Mar 11, 2026
The electronic steering quit working at 55 mph, I was very hard to steer afterwards, there wear other indicator lights besides the steering warning light, I will add a picture of them. I did already do a report but have pictures to show the problem. I kept the core to figure out what happened, there is water in the unit control area for the motor. The issue started at the same time the water pump ... Read more
Incident date: Mar 11, 2026
Bolt in the hood latch fell out and nearly causing the hood to open on the interstate.
Incident date: Mar 13, 2026
My Jeep veers left and right sharply while I drive. It does not take off pulling into traffic-I have to wait for total total clearance-there is no take off. My gas tank was filled three days ago and it is already below 50%. I drive 7 miles to and from work Monday-Friday, nowhere else. I have avoided several accidents due to these problems. These problems happen everyday. I have take it in to my j... Read more
Incident date: Mar 9, 2026
The engine seized up at 165,000 miles. According to one [XXX] at Trinity Automotive in Fairfield, Ohio, it's a known issue. According to [XXX] at PrebCo in Eaton, Ohio, the issue is related to low-pressure piston rings. Compression tests showed between 0 psi in one cylinder and between 55 and 58 psi in the other three cylinders. These issues have been verified at Matt Castrucci Service Center. W... Read more
Incident date: Mar 9, 2026
The system does not alert me if someone is sitting in 3rd row without seatbelt. No one has been injured, but i noticed it in January 2026. Not sure how long it has been happening.
Incident date: Mar 9, 2026
Constant whine from under the vehicle while in park or idle. Even after having the rack replaced
Incident date: Mar 13, 2026
My 2010 Volkswagen CC became completely inoperable because of the active fuel pump control module recall (NHTSA 17V509). The vehicle stalled and nearly caused an accident. The check engine light came on just before I noticed a burning smell coming from the backseat of my car immediately after smelling that the car suddenly stalled out in the middle of a busy intersection and the engine would not s... Read more
Incident date: Mar 9, 2026
RE: SAFETY RECALL W36 (NHTSA ID 20V-191). Manufacturer Stellantis (FCA US LLC) has reported this safety recall as "Complete" for my VIN. This reporting is inaccurate. The vehicle remains on firmware version 30.21.0, which is the defective version the recall was mandated to replace. The Head Unit and Telematics Box (TBM) hardware are failing to accept the required safety patch. Stellantis Case Mana... Read more
Incident date: Mar 1, 2022
Car was parked in indoor parking garage, I Opened driver’s door and heard a crash. The rear window had shattered. Luckily I was not driving at the time, this could have potentially caused a very dangerous situation. Nissan consumer affairs stated no recall and refused to cover the repair.
Incident date: Mar 7, 2026
The contact owns a 2022 Honda Accord. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate as intended while depressing the accelerator pedal. Multiple warning lights illuminated intermittently: TPMS, ABS, Traction, brake system, power steering, Uphill, and Cruise Control. The contact stated that on a separate occasion, the Collision Mitigation Braking Sy... Read more
Crash
1 injured
Incident date: Mar 3, 2026
I am reporting a safety concern involving a 2018 Dodge Journey SE (VIN: [XXX] ) related to a failure in the vehicle’s emissions control system, specifically the catalytic converter and oxygen sensors. On January 13, 2026, the vehicle began producing a strong sulfur or “rotten egg” odor while driving, and shortly afterward the check engine light illuminated. Diagnostic testing revealed troubl... Read more
Incident date: Mar 3, 2026
While driving on the freeway, my 2021 Hyundai Tucson SE (72,021 miles) suddenly and without warning lost power and entered limp mode. I was able to safely maneuver to the shoulder and exit the freeway. The check engine light came on and is currently flashing. I took the vehicle to AutoZone where code P1326 was retrieved. I then took it to Pep Boys for a full diagnostic where P1326 was the only cod... Read more
Incident date: Jun 13, 2024
The contact owns a 2018 Ford Escape. The contact stated while the vehicle was parked and occupied, the windshield wipers activated independently. Neither an independent mechanic nor the dealer was contacted. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 95,8... Read more
Incident date: Dec 30, 2025
My 2025 Hyundai Ioniq 5 has experienced repeated catastrophic 12-volt battery failures following an ICCU (Integrated Charging Control Unit) failure in November 2025. The ICCU failure caused the vehicle to lose power in traffic and required towing. The ICCU was replaced but the 12-volt battery was not replaced. Since that repair, the vehicle has experienced repeated electrical failures. The 12-vo... Read more
Incident date: Jun 1, 2024
Unknown on first appear - key gets stuck in the ignition. This happened for the first time shortly after we bought it. It was still under warranty and the Chevrolet dealership in Washington PA fixed it. We paid to have it fixed and now it’s out again and we can’t get our key out of the ignition and we sit there forever trying to get it to work. Restarting vehicle etc. We had an appointment... Read more
Incident date: Nov 11, 2025
I was driving the truck on the freeway and the engine completely shut off with no warning. I pulled to the side of the shoulder and I could smell a burning smell. The truck wouldn’t start back up or move in neutral. Towed it to a shop and they said it had a camshaft issue and a slight knocking noise when they got it to fire up only would run for a little then shut back off. Now I’m having to r... Read more
Incident date: Mar 13, 2026
The ACC is failing in the car. It is due to a faulty radar sensor located behind the rear view mirror that according to the dealership gets to hot it the sun and begins to deteriorate.
Incident date: Jul 1, 2025
I took my car into the dealership they had my car for over a month now they sent that I got to pay for a recall of the steering wheel or wait
Incident date: Jan 3, 2026
Transmission had hard downshifts, whining, would.not change gears intermittently and would clunk when going into reverse or drive. Upon inspection at the dealership, the fluid was burnt and there were chunks of gears in the transmission pan.
Incident date: Mar 5, 2026
Was running the rear defrost and the passenger side of the rear window made a loud popping noise and shattered on the inside. Window stayed in one piece but cracked everywhere.
Incident date: Mar 6, 2026
The contact owns a 2015 Ford Escape. The contact stated that while attempting to reverse, the rearview camera became inoperable. The rearview camera image failed to function properly and intermittently failed to display. The contact received notification of NHTSA Campaign Number: 25V695000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was conta... Read more
Incident date: Mar 6, 2026
The contact owns a 2024 Kia Soul. The contact stated that while driving at night, the low beam headlights were very dim. The headlight control was set to automatic, but the dimness of the headlights was the same as when switched to manual control. The failure was not as noticeable while using the high beam headlights. The contact stated that the low beam headlights failed to properly illuminate in... Read more
Incident date: Aug 25, 2024
Unintended acceleration, on 2 occasions. First occasion, car was in DRIVE waiting at a traffic stop and the engine radically increased it's RPM from idle to over 6000 RPM, remaining there. Braking control maintained the automobile's position. Shifting the car into neutral caused RPM to increase further. The car was shut off, restarted, and seemed to function normally. On the second occasion, whi... Read more
Incident date: Mar 1, 2023
The contact owns a 2023 Kenworth T680. The contact stated that while operating the vehicle and pressing the wiper fluid button, the wiper fluid did not immediately spray, and the contact was unable to immediately clean the front windshield. The contact stated the after several attempts the wiper fluid sprayer operated normally. Later, the front windshield wipers malfunctioned. The contact stated t... Read more
Incident date: Mar 13, 2026
Airbags seats and seatbelts useless for 6'8" 375lbs adult man. I sit within 6" of the steering wheel airbag the seatbelt goes across my bicep not my shoulder and the seat itself only goes up to the middle of my back, the head rest is between my shoulders. Why is there no exemption for giants and airbags and seatbelts? By having these "safety features" in my vehicle, my life is put in more danger t... Read more
Incident date: Sep 12, 2025
Three incidents happened with this vehicle. When I put the car on reverse and reversed and stopped, the gear was then put on drive and before the accelerator was stepped on the vehicle propelled itself at a very high speed and I had to emergently step on the brakes before it hit anything. The the front collision warning did not come on and the vehicle did not brake on its own. The same thing happe... Read more
Crash
Incident date: Sep 12, 2025
Three incidents happened with this vehicle. When I put the car on reverse and reversed and stopped, the gear was then put on drive and before the accelerator was stepped on the vehicle propelled itself at a very high speed and I had to emergently step on the brakes before it hit anything. The the front collision warning did not come on and the vehicle did not brake on its own. The same thing happe... Read more
Crash
Incident date: Feb 25, 2026
Axle noise from both sides while turning, noise is very loud as if it is going to break. Unsafe to drive.
Incident date: Feb 25, 2026
Axle noise from both sides while turning, noise is very loud as if it is going to break. Unsafe to drive.
Incident date: Feb 25, 2026
The backup camera is too bright at night and therefore useless . Tried searching the web but found no fix that would actually work. Took my truck to the dealer and they never heard of this issue even though there are numerous articles about it on the world wide Web.
Incident date: Sep 12, 2024
At low speed, and today for the first time completed stopped at a stop sign, we here and feel a very loud "thunk" through the steering wheel and coming from under the front end of the vehicle. It's very loud and jerks the steering wheel when it happens, and can be felt through the car seats as well. The whole vehicle seems to shake. This has happened so far approximately ten times, and we are lo... Read more
Incident date: Mar 12, 2026
The contact owns a 2019 Ram 1500. The contact stated that upon starting the vehicle, the instrument cluster was inoperable. The contact stated that the failure had been recurring more frequently. The vehicle was taken back to the dealer, where it was determined that the instrument cluster needed to be replaced. A claim was filed with the manufacturer; however, the contact was informed that there w... Read more
Incident date: Mar 11, 2026
The contact owns a 2014 Ford F-150. The contact stated that on several occasions, while refueling the vehicle, the fuel gauge fluctuated quickly. There was no warning light illuminated. The contact stated that the vehicle needed to be refueled frequently because the failure persisted. The vehicle was taken to an independent mechanic, where the contact was informed that fuel was leaking from the ve... Read more
Incident date: Mar 3, 2026
The contact owns a 2018 Nissan Versa. The contact stated that while driving approximately 4 MPH, the vehicle was shaking violently. There were no warning lights illuminated. When the heater was activated, there was a loud clanking sound coming from the vehicle. The vehicle was taken to an independent mechanic, but the technician was unable to duplicate the failure. The failure reoccurred. While st... Read more
Incident date: Mar 10, 2026
Vehicle: 2021 Range Rover Sport Component: Suspension – Dynamic Response / Active Roll Control System The vehicle experienced a failure of the Dynamic Response / Active Roll Control system, which is a hydraulic suspension stabilization system designed to reduce body roll and maintain vehicle stability during cornering and evasive maneuvers. Inspection by an authorized Land Rover service center... Read more
Incident date: Mar 10, 2026
The infotainment screen failed to display the image from the rear view camera reducing a safety feature of the car. The vehicle was turned off then back on yet the screen remained black and unresponsive. A full video was taken of the different efforts to fix the issue such as momentarily pressing the screen's power button, holding the screen's power button, shifting to reverse-park-drive, etc. The... Read more
Incident date: Mar 11, 2026
Hi, I have a 2020 Honda Pilot that showed signs of stalling. AutoNation Honda Thornton Road checked (03/07/2026) and reported I need an INJECTOR KIT replaced and SDC GDI -INTAKE THROTTLE BODY FURL INJECTOR SERVICE. All warning lights were on intermittently (on all day then nothing for 2-3 days then on all day the following day.) The vehicle vibrates and feels like it's loosing power. Honda's webs... Read more
Incident date: May 1, 2024
The contact owns a 2023 Land Rover Range Rover Evoque. The contact received notification of NHTSA Campaign Number: 25V454000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted and confirmed that the part was not available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacture... Read more