Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Jan 2, 2026
The lifters failed at 64,000 miles they where replaced under warranty. but now the lifters are making noise again with 71,000 miles since replaced. it’s a bad design that could be fixed permanently with the right parts! No warning lights just failure.
Incident date: Dec 31, 1969
The Driver Attention Warning is not disabled, even when doing exactly that in Settings. This is incredibly annoying and distracting and is a major reason I cannot recommend this car to others.
Incident date: Feb 2, 2025
After loading our two children ages 2 and 5 in to vehicle and securing in car seats, the car doors were closed and would not reopen. The children were unable to open the doors themselves. The trunk and other entries did not open. There was no obvious way to open the doors or the issue the car was experiencing. The battery cover would not open. Eventually after I searched the Internet I determined ... Read more
Incident date: Jul 3, 2025
Subject: Safety Complaint: Engine Failure and Stall Risk – 2017 Ford Edge 2.0L EcoBoost Description of Incident: I am reporting a dangerous engine defect in my 2017 Ford Edge (VIN: [XXX] ) involving the 2.0L EcoBoost engine. My vehicle has experienced total engine failure due to coolant leaking into the engine cylinders. This is a known design flaw documented by Ford in TSB 19-2346, yet no saf... Read more
Incident date: Dec 22, 2025
The information display that shows fuel level, odometer, oil life, and trip is it displaying correctly. The characters are scrambling and unable to see the available fuel amount. The problem is intermittent and getting worse. This issue is happening with many, many, many owners.
Incident date: Jan 2, 2026
At approximately 6:00 PM on December 29, 2025, I was parking my vehicle in the Montague Foods parking lot at 8761 Ferry St in Montague, MI 49437. As I was pulling into the parking space, I had firm pressure on the brake pedal and was not pressing the accelerator. Despite braking, the vehicle suddenly lurched forward unexpectedly. The vehicle struck the parked car in front of me with such force th... Read more
Crash
Incident date: Nov 14, 2025
3 times the Emergency Braking has shut off during braking. The Emergency braking system goes offline and displays a “Needs Service Indicator” It has been to the dealer for repair 3 times. Each time I was told that there is no current repair solution. They simply reset the system and send me off. Each time the reset works for a few miles but does not solve the problem. The indicator is on ag... Read more
Incident date: Dec 22, 2025
On December 31 at approximately 300 p.m., our 2015 Honda Odyssey experienced a sudden and complete loss of motive power while traveling eastbound on the Sam Houston Parkway South just after crossing the Buffalo Bayou Toll Bridge at highway speed. While driving normally, the Check ABS warning light illuminated. Immediately afterward, multiple dashboard warning lights began flashing and the engine a... Read more
Incident date: Dec 22, 2025
RF hub has now failed 3 times in the last 10 months. The last time they replaced the third brake like and now I am having the same issue. Dealership is telling me it’s the back window and that they will not pay for the problem to be fixed. Safety at risk by vehicle breaking down with no transportation on the side of the road. Problem has been confirmed by dealership which led to first repair. N... Read more
Incident date: Jan 2, 2026
As I was driving down the road, I heard a loud noise and the back windshield spontaneously cracked into tiny little pieces all throughout the entire back windshield. I parked and when I closed my door chunks of the back windshield fell off as well.
Incident date: Aug 2, 2022
Parked vehicle on snowy driveway, went to back to unload personal items from liftgate, and vehicle began sliding backwards towards me. Ran to the driver‘s door, got in, put on brakes, started vehicle and pulled it forward. Put it in park, and as I was exiting the vehicle, it began sliding backwards again. Rear wheels were locked. However, the front wheels were rolling. Apparently the transmissio... Read more
Incident date: Nov 6, 2025
According to the mechanic to whom we took the vehicle, there was a massive short in the mechatronics component of the transmission. The mechanic also informed us that there was no proactive action we could have taken prior to this incident to prevent its occurrence. The car and its components are still available for inspection. The short caused the vehicle to immediately lose power while being ... Read more
Incident date: Dec 2, 2025
Steering flexible coupler worn in the Motor Driven Power Steering (MDPS) syste causing clicking noise and jittery steering
Incident date: Dec 31, 1969
I am a software engineer and owner of two 2020 Tesla Model X (Raven) vehicles. Both exhibit a serious safety defect after installing firmware 2025.44.25.4 with FSD v12.6.4. Vehicle configuration: Model S/X with MCU2 (Intel Atom) and Hardware 3 (HW3). Defect description: When Full Self-Driving (FSD) is engaged, the vehicle intermittently enters a critical failure state while in motion: • The i... Read more
Incident date: Dec 15, 2023
BACKUP CAMERA FAILED Safety was put at risk because there was no functional camera while the vehicle was in reverse. Dealer confirmed backup camera failure. Dealer inspected the backup camera and determined it needed to be replaced. There were no warnings, messages, or other symptoms of the problem prior to the failure. Mileage 163,483 Replaced 12/31/2024
Incident date: Dec 15, 2023
The contact owns a 2017 RAM 2500. The contact stated that while attempting to start the vehicle, the ABS warning light illuminated, and the cruise control mode became inoperable. The vehicle was taken to the dealer, where it was diagnosed that the ABS module needed to be replaced. The contact was made aware that the VIN was included in NHTSA Campaign Number: 24V896000(Service Brakes, Hydraulic). ... Read more
Incident date: May 1, 2025
The vehicle’s high-voltage battery and charging system experienced repeated failures, preventing charging while the vehicle was parked. This issue occurred three times: January 2024: Charging error “BMS_a079. Unable to charge” appeared. Vehicle was stranded and required service intervention. Mileage ~28,125. November 2024: Same charging error during winter travel, vehicle stranded mid-trip... Read more
Incident date: May 1, 2025
In early October 2025, my 2021 RAM 1500 experienced a steering malfunction in which the vehicle attempted to steer on its own without driver input. This created a loss-of-control scenario and posed a serious safety risk to me and surrounding traffic. The vehicle was removed from service immediately and taken to an authorized RAM dealer. Stellantis Customer Care and Fleet Case Management have ackn... Read more
Incident date: May 1, 2025
In early October 2025, my 2021 RAM 1500 experienced a steering malfunction in which the vehicle attempted to steer on its own without driver input. This created a loss-of-control scenario and posed a serious safety risk to me and surrounding traffic. The vehicle was removed from service immediately and taken to an authorized RAM dealer. Stellantis Customer Care and Fleet Case Management have ackn... Read more
Incident date: Dec 22, 2025
Four cracks of varying lengths ranging from roughly one inch to four inches have spontaneously appeared on the drivers side of the windshield. These were first noticed when entering the car, not while driving. Cracks can be felt from the inside of the vehicle only. One crack appears to be jagged and looks black when looking through the windshield from the inside.
Incident date: Dec 22, 2025
The magnetic material on the tone wheel detached causing a crank position sensor error code (P0336) and subsequent misfire while accelerating into traffic. The software had been updated per recall W58 (NHSTA 20V-475). Vehicle could be restarted but lacked full power. The vehicle is out of warranty, however, Stellantis directed that a dealer make repairs, customer pays out of pocket ($3200), and... Read more
Incident date: Oct 20, 2025
The contact owns a 2011 Jeep Grand Cherokee. The contact received a notification of NHTSA Campaign Number: 19V813000 (Electrical System); however, the part to do the recall repair was not yet available. The contact stated that shortly after starting the engine, the vehicle experienced a loss of motive power. The check engine warning light illuminated. The vehicle was towed to the local dealer, whe... Read more
Incident date: Nov 2, 2025
The feul pump fuse holder melts and the car dies instantly.This is very dangerous if you where merging into traffic or on a major interstate traveling at speed.Also leaving you stranded in the middle of nowhere at freezing temps or scorching temps and you have no cell service.This should be a immediate recall before people are injured or killed.
Incident date: Dec 31, 2024
ICCU SHORTED AND BLEW FUSE AFTER CHARGING. Shut off driving down the road.
Incident date: Dec 3, 2025
Crank but no start. Found fuse 27 melted. This fuse supplies power to the fuel pump relay which gives the fuel pump power to run. The melted fuse had lost its connectivity. The fuse is a 20 amp. The fuse was not blown. Unable to determine the cause of the heat to melt the fuse. I searched YouTube and found that this is a common problem with the f150 with the range of 2010 to 2014. Also found t... Read more
Incident date: Dec 5, 2025
Headlight lowbeams are dim. Replaced with new bulbs, no improvement. Headlight lens are crystal clear from being clear vinyl wrapped when purchased new.
Incident date: Dec 5, 2025
To whom it may concern, I'm currently experiencing an intermittent flashing red steering column and exclamation point on my dash as well as the power steering disengaging, forcing me to manually wrestle with the steering wheel while trying to control the truck without crashing and potentially killing myself as well as others. I googled this issue and came across the instructions on how reset ... Read more
Incident date: Nov 1, 2025
Was told by Subaru today that the rear drive unit of the rear motor needs replaced already at 50k miles and was not covered under warranty. Upon searching online it appears that Subaru Solterras and the Toyota Bz4x are having multiple users report this issue. The issue causes a hum and loud concerning noise to the breaking system but no alerts provided by the car. According to online it is a serio... Read more
Incident date: Nov 1, 2025
ABS FAILURE, WHICH TURNS OFF TRACTION CONTROL AND CRUISE CONTROL. This is a known issue for the HCU to fail. How is this not a recall on 2016 but it is on 17 and 18. Same parts.... have replace front hubs with new ABS sensors and rear ABS sensors, still on. It has to be the HCU or the module.
Incident date: Nov 1, 2025
ABS FAILURE, WHICH TURNS OFF TRACTION CONTROL AND CRUISE CONTROL. This is a known issue for the HCU to fail. How is this not a recall on 2016 but it is on 17 and 18. Same parts.... have replace front hubs with new ABS sensors and rear ABS sensors, still on. It has to be the HCU or the module.
Incident date: Nov 25, 2024
The contact owns a 2012 Kia Sorento. The contact stated that her son had reported that the vehicle was losing motive power and had failed to exceed 15 MPH while driving. The check engine warning illuminated. The contact advised the driver to pull over and to stop the vehicle. The vehicle was towed to a local dealer, who diagnosed the vehicle and advised that the engine had failed the engine beari... Read more
Incident date: Jan 24, 2025
I have no damage to my vehicle or no recalls
Incident date: Dec 27, 2025
I own a 2021 Ram 1500 (“Build to Serve” edition). The airbag/SRS warning light came on around January 2025. The message states that the airbag system needs service. This indicates that the airbags may not deploy properly in the event of a crash, putting my safety and the safety of my passengers at risk. I took the vehicle to the Ram dealership and they confirmed an airbag system failure. They... Read more
Incident date: Dec 27, 2025
On [XXX] at approximately [XXX] on [XXX] south of Madras Oregon. We were on our way to Bend Oregon and just coming up to the scales, when I accelerated to pass a car in the passing lane, all my dash lights lit up and the engine stopped running. Being in heavy traffic this made a dangerous situation with vehicles all around me, while my vehicle was coming to a stop. I was able to pull to the ri... Read more
Incident date: Dec 27, 2025
On [XXX] at approximately [XXX] on [XXX] south of Madras Oregon. We were on our way to Bend Oregon and just coming up to the scales, when I accelerated to pass a car in the passing lane, all my dash lights lit up and the engine stopped running. Being in heavy traffic this made a dangerous situation with vehicles all around me, while my vehicle was coming to a stop. I was able to pull to the ri... Read more
Incident date: Dec 30, 2025
A vehicle turned in front of me as I was going down the highway and I collided with the vehicle at 44 mph. The airbags of my car did not deploy but the airbags of the other vehicle did deploy.
Crash
Incident date: Dec 30, 2025
The contact owns a 2018 Ram 2500. The contact stated that while the vehicle was parked and turned off, the vehicle unintendedly shifted out of park(P) while the key was not in the ignition switch. There was no warning light illuminated. The contact stated that the parking brake was engaged to prevent the vehicle from rolling away. Additionally, the contact received notification of NHTSA Campaign ... Read more
Incident date: Dec 30, 2025
I slid on snow during a storm and hit head on to an oncoming car and my car has been deemed a total loss. During the crash not a single airbag at all deployed. I hit the windshield and the dash, at least one should have gone off, but none of them deployed in the car
Crash
2 injured
Incident date: Dec 1, 2025
The contact owns a 2014 RAM 1500. The contact stated that while driving 75 MPH, the ABS warning illuminated, and then the cruise control mode became inoperable. The contact was able to take control of the vehicle. The vehicle was taken to the dealer, where it was diagnosed that the ABS module needed to be replaced. The contact stated that the failure had occurred on several different occasions. T... Read more
Incident date: Dec 1, 2025
Sudden Loss of power steering after radiator fan shut off. Causing me to have to pull over and use all bodily force to turn the wheel
Incident date: Jul 1, 2021
Was driving car after a recent oil change. The oil change was performed early because the car was ticking and found oil to be low. Was going to take into dealer to be looked into but the car made a loud sound and stopped immediately and turned off. Luckily I was not driving too fast but had I been this could have posed a risk to myself, my passengers and other drivers. This complaint is consistent... Read more
Incident date: Jul 1, 2021
The contact owns a 2017 Ram 1500. The contact stated that upon starting the vehicle, the check engine warning light was illuminated. The vehicle was taken to an independent mechanic, where it was diagnosed with ABS module failure. The vehicle was repaired. Additionally, the contact stated that upon starting the vehicle recently, the vehicle failed to move after several attempts. The contact used a... Read more
Incident date: Dec 23, 2025
The back window shattered after turning on the rear window defroster. This put back seat occupants in harm. It impaired my vision. There were no warnings to this failure. My insurance company has been notified. Independent auto repair & glass repair shops have inspected the damage. Window must be replaced.
Incident date: Aug 15, 2023
On Thursday, December 18, 2025, while driving approximately 70 mph on US-30 in Indiana, my vehicle suddenly displayed a warning indicating speed would be limited and that I needed to place the vehicle in Park and restart it. At the time, I was traveling in the left lane with semi-trucks beside and behind me. The abrupt loss of speed and ability to accelerate created an immediately dangerous situat... Read more
Incident date: Aug 15, 2023
Recall/Campaign: Ram/Stellantis C4B Problem: “Dealer says remedy/parts are not available / cannot schedule recall repair.” This has been a problem since 2023. Have not had ABS for years or 4x4 and i live in a snow environment. My breaks and rotors are trash from not having ABS.
Incident date: Aug 15, 2023
Recall/Campaign: Ram/Stellantis C4B Problem: “Dealer says remedy/parts are not available / cannot schedule recall repair.” This has been a problem since 2023. Have not had ABS for years or 4x4 and i live in a snow environment. My breaks and rotors are trash from not having ABS.
Incident date: Dec 30, 2021
The dealership refuses to perform the 68c recall for my 4xe wrangler, [XXX] They said they are worried that there will be a glitch with the recall and they will have to hold on to my jeep for 3-4 weeks until a battery replacement is available. They don’t want to do this because there are already 3 cars in the dealership awaiting the same battery replacement. Given the seriousness of the recall... Read more
Incident date: Dec 5, 2025
I am reporting a serious safety concern with the rear backup camera on my 2019 Audi e tron. The camera provides extremely poor visibility at night and in low light conditions, to the point that it is effectively unusable. The image is very dark and grainy, making it difficult or impossible to see pedestrians, vehicles, curbs, or other obstacles while reversing. This creates a significant safety h... Read more
Incident date: Dec 26, 2025
While driving the vehicle at highway speed, the vehicle did not respond as expected during braking. Upon attempting to slow the vehicle, control was lost, the vehicle became unstable, left the roadway, and rolled. As a result of the incident, the driver sustained serious injuries requiring emergency transport and hospitalization. No warning lamps, messages, or brake-related alerts were observed pr... Read more
Crash
1 injured
Incident date: Dec 12, 2025
I completed my 70,000 maintenance on my vehicle on Monday. Friday when I got in my car after shopping, the dash light for parking brake kept coming on. When I put it in drive, the engine light, park assist light, collision assist light, and multiple warning lights kept cycling on my car’s screen. I drove back to the dealership and they kept the car from Friday morning until Monday afternoon befo... Read more