Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Mar 9, 2026
When traveling at hwy speeds (about 55-60mph) on long straight stretches of road, the steering feels sticky when trying to slightly adjust the steering wheel to keep the car going straight in your lane. In other words, when you are traveling on a straight stretches of hwy and you need to make very minor adjustments with the steering wheel to keep the car moving straight ahead, the steering whee... Read more
Incident date: Mar 9, 2026
My vehicle was recently serviced at the local Honda dealership within the last 6 weeks for an oil leak at the oil filter. We had the work done and everything seemed fine until 3 days ago when the check engine light started flashing and the car couldn’t accelerate properly. I drove the car to the same dealership and after inspection they notified me that the car needed a new engine because a rod ... Read more
Incident date: Feb 27, 2026
Steering wheel clicking when rotating, LOUD whirring/humming noise directly under where the sliding console is located, noise reverberates all throughout the cab and is worse at 65mph
Incident date: Sep 6, 2025
I own a 2022 Mercedes Benz GLA 250 2022. in [XXX], it was pouring rain and I was driving from [XXX] to attain [XXX] to drive home. It was pouring that night and driving conditions were horrible. I was in the middle lane driving roughly 55-65 mph. about 15 minutes into my drive a light on dash came " engine chip malfunction" and the car died. I couldn't do anything and I tried to coast to the... Read more
Incident date: Mar 20, 2026
The vehicle’s ignition system began malfunctioning immediately after a recall-related service (Campaign CS2312 – ignition cylinder protector installation) performed on January 9, 2026. Prior to this service, the vehicle had no ignition or electrical issues. After the repair, the ignition key became difficult to turn, and the vehicle intermittently failed to start. Additionally, multiple electr... Read more
Incident date: Mar 20, 2026
We own a 2024 Cadillac Lyriq EV. We began experiencing safety concerns related to battery performance and overall vehicle reliability during the active bumper-to-bumper warranty period. These concerns were reported to an authorized GM dealer, Napleton Cadillac, prior to warranty expiration. Service records at Napleton Cadillac document the history of these complaints. The vehicle has been unable ... Read more
Incident date: Mar 20, 2026
The contact owns a 2025 Ram 2500. The contact stated that while driving at an undisclosed speed, the trailer lights became inoperable. The contact stated that the trailer lights and trailer brake system failed to function properly. The contact received notification of NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical); however, the part to do the recall repair was not yet available. ... Read more
Incident date: Mar 20, 2026
Vehicle comes out of park without depressing the big brake pedal, it also comes out of gear when driving and almost cost an accident.
Incident date: Mar 16, 2026
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part to do the recall repair was not yet available. The dealer and Chapman Dodge Chrysler Jeep Ram Scottsdale (3800 N 89th St, Scottsdale, AZ 85251) were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall r... Read more
Incident date: Mar 16, 2026
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part to do the recall repair was not yet available. The dealer and Chapman Dodge Chrysler Jeep Ram Scottsdale (3800 N 89th St, Scottsdale, AZ 85251) were contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall r... Read more
Incident date: Mar 3, 2026
Component/System Failure: The internal fuel pump relay within the Totally Integrated Power Module (TIPM-7) failed. This component is not available for inspection as it is an internal board-mounted relay, but the dealership-installed External Bypass Relay (Part #CBWPR091AA) and the failed fuel pumps are documented on the attached service invoice. Safety Risk: The failure caused an unpredictable en... Read more
Incident date: Mar 19, 2026
January 2026 multiple dashboard warning lights stating ACC problem, LKAS problem, Collision Mitigation System problem, Road Departure Mitigation System problem, and Auto High-Beam problem. 3/18/26 took vehicle into local Honda dealership where they ran diagnostics with the results showing the "multi purpose camera unit internal failure." They checked wiring and connector which were ok so dealershi... Read more
Incident date: Aug 30, 2025
My 2007 Toyota Camry has a severely melted and sticky dashboard, a known manufacturing defect (Program ZE6). The surface has become highly reflective, creating a blinding sun glare on the windshield that significantly obstructs my visibility while driving, posing an immediate safety hazard. Additionally, the melting material releases pungent chemical fumes (VOCs) in the cabin, causing respiratory ... Read more
Incident date: Mar 4, 2026
Odometer Fraud. The contact purchased a 2018 Ram 1500. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a private dealer sale. At the time of the purchase, the mileage was 63,676; and at the time of registration, it was discovered that the mileage was 105,521.
Incident date: Mar 19, 2026
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. A local dealer was contacted; however, no assistance was provided. A second local dealer was contacted, Palm Beach Toyota (200 S Congress Ave, West Palm Beach, FL 3340); and a loaner vehicle was provided. The v... Read more
Incident date: Apr 7, 2025
The DEF tank in my truck is defective and its the second time in the last 14 months it has broke. The part is now back ordered and according to the dealership this is a nationwide issue regarding these specific trucks. I have contacted around 10 dealers in my area and all tell me the same thing that they have multiple trucks waiting on the same issue. I have not had my truck for over 2 months and ... Read more
Incident date: Mar 10, 2026
Transmission has shifting issues. Sometimes is don't down shift below 4th gear and when in an intersection truck barley moves then it shifts hard and can move . It also is constantly shifting between gears. It will shift form 10th to 5yh while driving.
Incident date: Mar 10, 2026
At purchase, I noticed that the brakes felt spongy and were screeching when the salesmen pulled up. The salesmen stated that new brakes always screech due to burned plastic. Weeks later, I scheduled a servicing appointment with Chevy Crews in North Charleston, due to brake screeching, the repairmen told me again that the brakes had condensation on them, so he dusted them off and the screeching wou... Read more
Incident date: Mar 10, 2026
Vehicle has a service bulletin issued by NHTSA and Honda/Acura of North America refuses to acknowledge it or fix the problem. for 4 years. Service Bulletin 24-025
Incident date: Mar 4, 2026
I am reporting a defect involving the Bluetooth and infotainment system in my 2026 Subaru Solterra. While driving, the vehicle’s Bluetooth connection consistently disconnects after approximately 5–10 minutes. The phone call itself does not drop; however, the connection to the vehicle’s hands-free system fails. In addition, infotainment functions such as audio streaming and app connectivity ... Read more
Incident date: Mar 2, 2026
We purchased our 2024 Acadia in June 2025. Since we have had the vehicle, it has been in the shop going on 6 times. First the sunroof seal came off, then the antenna cover fell off, the driver side rear panel had to be replaced because it was coming off. Once all this was done then the vehicle started leaking transmission fluid, took it to the dealer to get fixed, once we get it back the coolant s... Read more
Incident date: Mar 2, 2026
We purchased our 2024 Acadia in June 2025. Since we have had the vehicle, it has been in the shop going on 6 times. First the sunroof seal came off, then the antenna cover fell off, the driver side rear panel had to be replaced because it was coming off. Once all this was done then the vehicle started leaking transmission fluid, took it to the dealer to get fixed, once we get it back the coolant s... Read more
Incident date: Jan 14, 2026
The contact owns a 2020 Land Rover Range Rover Sport. The contact stated that within a week of purchasing the vehicle new, there was an abnormally strong odor coming from the vehicle. The dealer picked up the vehicle and performed an engine cleaning; however, the failure recurred within days. The contact stated that the low coolant warning light was frequently illuminated. The vehicle was taken to... Read more
Incident date: Feb 22, 2026
The contact owns a 2015 Ford Explorer. The contact stated that while driving at various speeds, there was an abnormal, roaring sound coming from the rear of the vehicle. There was no warning light illuminated. Upon inspection of the vehicle, the contact's husband discovered that the steel belts on the driver’s and passenger’s rear tires were prematurely worn. The contact then became aware of N... Read more
Incident date: Mar 19, 2026
Odometer Fraud. The contact purchased a 2010 Toyota Corolla. The contact stated that while attempting to register the vehicle, it was discovered that there was a mileage discrepancy. The vehicle was a dealer purchase. At the time of purchase, the mileage was 160,080. At the time of registration, it was discovered that the mileage was 320,197.
Incident date: Jan 5, 2026
A few weeks ago my adaptive cruise stopped working, as well as the automatic high beam system (not sure the technical name). As there was a warning light displayed, I brought it into the dealership to have them check it out. The technician jumped in really quick, made some changes within the control panel, and the light came off. As I drove out and tried to use the adaptive cruise control, it didn... Read more
Incident date: Feb 4, 2026
My 2020 Hyundai Kona (VIN: [XXX] ) has a persistent engine stalling safety defect that matches Recall 203 (22-01-042H, NHTSA Campaign 21V301000 – Nu 2.0L Atkinson Engine Inspection and Replacement). The recall addresses improperly heat-treated piston oil rings causing cylinder bore scuffing, accelerated oil consumption, abnormal knocking, and potential engine stall while driving (increasing cras... Read more
Incident date: Feb 4, 2026
My 2020 Hyundai Kona (VIN: [XXX] ) has a persistent engine stalling safety defect that matches Recall 203 (22-01-042H, NHTSA Campaign 21V301000 – Nu 2.0L Atkinson Engine Inspection and Replacement). The recall addresses improperly heat-treated piston oil rings causing cylinder bore scuffing, accelerated oil consumption, abnormal knocking, and potential engine stall while driving (increasing cras... Read more
Incident date: Mar 18, 2026
Back window shattered spontaneously without notice
Incident date: Mar 18, 2026
Door cannot be opened during power loss / emergency. I am a Tesla Model 3 owner in California. I discovered that the rear doors do not have a mechanical emergency release. Tesla service confirmed that my vehicle does not include any manual rear emergency door release system. This raises a serious safety concern because, in the event of a crash, fire, or 12V power failure, rear passengers—especi... Read more
Incident date: Mar 18, 2026
The vehicle experienced a sudden and complete electrical failure while driving, related to the DC converter. Warning lights did appear prior to the failure; however, I was driving down a mountainous road and do not recall the exact messages. Shortly after, the vehicle shut down and lost power, causing it to roll to a stop in active traffic. At the time of the incident, I was partially in the road... Read more
Incident date: Mar 16, 2026
2017 ford fusion started to drive rough and minutes later the check engine light illuminated. The car was immediately turned off and taken to a mechanic. The mechanic diagnosed it with coolant intrusion and advised to check for recall. There are no active recalls associated with the VIN. The car needs a new engine at 70,000 miles.
Incident date: Mar 16, 2026
Beginning about a month ago, I noticed a rattle upon the engine start up that lasted for a 1-2 seconds then stopped and everything sounded normal. I thought it could be b/c of the cold weather. I went in to get a routine oil change on 03/11/2026 and they said the oil looked fine, but it was about a quart low, indicating it was burning some oil somehere. They said to check in in a few months and th... Read more
Incident date: Mar 16, 2026
since we have had this truck the transmission has not worked right to where no longer works plus we have paperwork from other dealship have said this truck should have never been sold to us by the other deal they told us this truck has a lot of issues and is not road safe we where told by that dealer they cant help us so we need help with this the truck don't even have 100,000 on it the truck als... Read more
Incident date: Nov 1, 2025
The contact owns a 2024 Hyundai Sonata. While driving at an undisclosed speed, the seat belt warning light intermittently illuminated with an audible chime while the driver’s and passenger's side seat belts were properly buckled. Additionally, on two separate occasions, the horn was inoperable, and the anti-collision warning light illuminated while driving. The vehicle was taken to the dealer an... Read more
Incident date: Mar 17, 2026
I have my vehicle at the dealership to check a ticking noise from the 5.7L engine in my truck. I was told that there are broken exhaust bolts causing the noise. I see online that this is a common issue and that there is a recall for this issue, but my vehicle is not included in the recall list. I feel that the recall should cover my vehicle as well. Since it is the same issue of the current recall... Read more
Incident date: Sep 1, 2025
Purchased brand new 2025 reedman toll chevy Springfield pa. Been on going issues with tires been rebalanced 5 times . Shakes when driving. On highway. Been 3 chevy certified dealers still cannot figure whats going on. GM is not helping with this matter at all.
Incident date: Feb 20, 2026
Receiving Front Camera Malfunction Service required warning. Also receiving pre-collision assist, adaptive cruise control and automatic emergency break system warnings. Other systems likely disabled. Found that there was a TSB issued for the same year but on the F-150. DTC's C1001:31, U3000:89, U3000:49. This issue is likely caused by faulty cable connections where condensation has caused corrosio... Read more
Incident date: Mar 1, 2026
Suddenly lost all power steering, then warning power steering attention, no control for steering, very dangerous, couldn't drive vehicle. Took independent car repair to fix. $5k repair to fix problem. Should not happen to vehicle.
Incident date: Mar 1, 2026
Vehicle dies with no warning, no warning lights, no power even emergency flashers are inoperative, almost like it got hit by an EMP
RAM
3500
(2018) - ENGINE AND ENGINE COOLING:EXHAUST SYSTEM:EMISSION CONTROL:UREA INJECTION SYSTEM (DEF)
Mar 18, 2026
Incident date: Jul 17, 2024
The contact owns a 2025 Ford F-350 SD. The contact stated that while driving at an undisclosed speed, the DEF (Diesel Exhaust Fluid) level reading became inoperable with the message “500 Miles to Empty - Refill Soon” displayed. The vehicle was taken to the dealer but was not diagnosed. The contact was informed that the DEF gauge had been replaced by the dealer. The vehicle was repaired; howeve... Read more
Incident date: Jul 17, 2024
My 2026 Toyota Tacoma TRD Pro (VIN [XXX] , delivered 02/28/2026, purchased from Delaney Toyota, DuBois PA) has exhibited a recurring Smart Key and door lock malfunction beginning at approximately 250 miles and continuing through at least 1,814 miles as of March 18, 2026. Symptoms observed: Doors locking autonomously without any input while occupants are entering or exiting the vehicle System fals... Read more
Incident date: Jul 17, 2024
The contact owns a 2015 Honda Civic. The contact stated that while his wife was driving approximately 35-40 MPH, the vehicle started shuddering. The driver pulled over to the side of the road and parked the vehicle. Upon shifting to drive(D) or to reverse(R), the vehicle failed to respond. The vehicle was towed to the dealer, where it was diagnosed and determined that the transmission had failed a... Read more
Incident date: Feb 10, 2026
I was getting back into the car, shut the door (at a normal level) and heard a loud bang coming from above me then heard the glass falling onto the cover. Got out and realized it was a spontaneous rupture of the sun roof.
Incident date: Mar 16, 2026
The engine seems to be failing/affected. The vehicle is currently available for inspection at Huffines Kia in [XXX] where it has been since Saturday, March 14, 2026 and they have yet to perform the SC336 Safety Recall while trying to charge a diagnostic fee for a multipoint inspection that I did not ask for. The vehicle would not start which now I know is due to total oil consumption, which app... Read more
Incident date: Mar 2, 2026
Multiple safety systems on my 2019 Honda Odyssey Elite have simultaneously failed, including LKAS, ACC, Collision Mitigation Braking System, Auto High-Beam Headlights, and other driver-assist features. The dashboard displays warnings for nearly every safety-related system, and the vehicle disables these features without warning. **Detailed Description of the Problem:** Whenever I start my vehicle,... Read more
Incident date: Nov 13, 2024
The contact owns a 2022 Jeep Gladiator. The contact stated that while driving at various speeds, the instrument panel failed to display critical safety information as intended. No warning light was illuminated before the failure. The vehicle was taken to a local independent mechanic, where the failure was associated with NHTSA Campaign Number: 24V652000 (Electrical System). The local dealer was co... Read more
Incident date: Mar 18, 2026
The power liftgate opens, but then closes unexpectedly. It will open fully, dip down a couple inches, open back up fully and then close quickly. It does not stop closing when it meets moderate resistance, only stops when the button is pressed. I was unloading groceries into the back and it came down on me. Luckily, I was able to reach and press the button. Had it been my children I'm afraid it wou... Read more