Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Mar 26, 2026
My 2024 Jeep Wrangler 4xe is subject to Recall 78C (NHTSA #25V-766) regarding sand contamination in the engine. The manufacturer officially warns that this defect can cause 'catastrophic engine failure' resulting in a 'vehicle fire' or an 'unrecoverable loss of propulsion'. As of April 2026, the manufacturer has no available fix for this safety hazard. Simultaneously, the vehicle suffers from per... Read more
Incident date: Mar 26, 2026
My 2024 Jeep Wrangler 4xe is subject to Recall 78C (NHTSA #25V-766) regarding sand contamination in the engine. The manufacturer officially warns that this defect can cause 'catastrophic engine failure' resulting in a 'vehicle fire' or an 'unrecoverable loss of propulsion'. As of April 2026, the manufacturer has no available fix for this safety hazard. Simultaneously, the vehicle suffers from per... Read more
Incident date: Mar 27, 2026
I am submitting this complaint as a follow-up to three prior NHTSA complaints regarding this same vehicle: Complaint #11714848 (submitted 2/1/2026) Complaint #11714852 (submitted 2/1/2026) Complaint #11716040 (submitted 2/5/2026) These prior complaints document a progression of serious electrical, charging, and vehicle control issues that have worsened over time. Initially, the vehicle experien... Read more
Incident date: Apr 3, 2026
Three times now, my steering wheel feels like it’s jerking out of my hands and difficult to turn. It has happened at low speeds while maneuvering in parking lots. I’m afraid it’ll happen at higher speeds as it gets worse.
Incident date: Apr 3, 2026
I was notified of a recall on my from vehicle by Hyundai via email some time in March of 2026. The message said mentioned my vehicle may have a defective/worn purge control check valve that would cause the fuel tank to deform. Potentially leading to a release of fuel over time, which then could ignite. NHTSA Recall #25V796000 My car showed now signs of problems, but I brought it into a Hyundai d... Read more
Incident date: Jun 26, 2025
The issue appears to involve the vehicle’s electrical control system responsible for power management and system activation while the vehicle is off, possibly including the Smart Power Control Module and related components. It may be arranged for the vehicle to be inspected. The vehicle behaved as though it had been remote started, initiating engine cranking without any user input while turned... Read more
Incident date: Jun 26, 2025
I am submitting a vehicle safety complaint regarding a recurring HEV warning system indicator affecting my 2017 Hyundai Sonata Hybrid that was not properly diagnosed despite multiple service visits to Nalley Hyundai beginning around July or August 2022. During several service visits while the vehicle remained covered under an extended warranty, I reported the HEV warning indicator to the dealersh... Read more
Incident date: Jun 26, 2025
The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Numbers: 24V031000 (STRUCTURE) and 25V347000 (STRUCTURE); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at 60 MPH, there was an abnormal sound coming from the vehicle. Upon arriving at the destination, the driver's side A-pillar trim detached from ... Read more
Incident date: Nov 1, 2025
When shiftiing to park and turning the car off the message "Action Required Shift to Park". It is difficult to get the message to go away.
Incident date: Feb 27, 2025
The contact owns a 2011 Toyota Rav4. The contact stated that while driving at various speeds, there was an abnormal clunking sound coming from the rear end of the vehicle. The contact stated that the vehicle felt as if the rear suspension had failed. The vehicle was taken to a certified mechanic, who determined that the rear suspension arms were detaching from the subframe. The dealer was contact... Read more
Incident date: Apr 3, 2025
Electrical component with car has been malfunctioning. ADAS system malfunctioning (all the lights on the dash have been coming on in and out at different times) despite turning the car on and off. Video and picture evidence has been collected on different days and times this issue has been happening. Blinkers do not work when this is happening. Concerned for safety while driving. Hyundai Dealers... Read more
Incident date: Mar 6, 2026
I told the dealership that there were recalls on my car, but because they can’t find it in the system they’re saying that there are no recalls. I did check the NHTSA website and the recalls are still not showing up, but AAA has me down for five recalls. I have all the information on them. I would like the dealership to at least look into them because I don’t feel safe driving my car..
Incident date: Apr 1, 2026
The contact owns a 2025 Hyundai Palisade. The contact stated that while driving approximately 65-70 MPH, there was a loud explosion before the sound of wind started coming from the sunroof. The contact stated that the sunroof cover was closed, but the contact heard glass shattering while driving. The contact drove to her daughter's residence and discovered that the sunroof had exploded. There was ... Read more
Incident date: Apr 1, 2026
Vehicle equipped with operation red and blue auxiliary emergency lights, prohibited and protected by law for law enforcement use only, facilitates impersonation of a police officer, false detention, harassment, legal scrutiny for police, seller has actual knowledge, strictly liable upon a purchase agreement with a buyer, and can be liable for crimes committed by another by aiding an offender under... Read more
Incident date: Apr 1, 2026
Vehicle equipped with operation red and blue auxiliary emergency lights, prohibited and protected by law for law enforcement use only, facilitates impersonation of a police officer, false detention, harassment, legal scrutiny for police, seller has actual knowledge, strictly liable upon a purchase agreement with a buyer, and can be liable for crimes committed by another by aiding an offender under... Read more
Incident date: Apr 2, 2026
The contact owns a 2017 Honda Pilot. The contact stated that while stopped at a traffic light, the vehicle unexpectedly lunged forward with the check engine warning light illuminated, and the “Emission System” error message was displayed. The vehicle was taken to an independent mechanic, where it was diagnosed with fuel pump failure. The contact was informed that the fuel pump needed to be rep... Read more
Incident date: Apr 2, 2026
The contact owns a 2026 Chevrolet Tahoe. The contact stated that after making a long-distance trip, the check engine warning light illuminated. Additionally, the side mirrors were moving independently, and the vehicle failed to start after several attempts. The vehicle eventually restarted the following day, and the contact stated that the check engine warning light turned on the drive to the resi... Read more
Incident date: Apr 2, 2026
The brake booster has failed and seems to be a common issue with this model vehicle for Toyota issued an extended warranty, but I am passed the date and they are unwilling to do anything. Due to the malfunctioning brake booster. The car is unsafe to drive the too expensive to repair.
Incident date: Apr 2, 2026
BMW has a known issue that the fin antenna on the roof leaks and sets off a cascade of dangerous issues with the Emergency Call function and disabling the heads up dash so that you cannot see your navigation. On April 2, 2026 in Austin, TX it rained and our car started sending an Emergency Call request repeatedly to BMW. BMW operators called repeatedly even though they knew there was no emergency ... Read more
Incident date: Apr 2, 2026
See attached document for complaint.
Incident date: Mar 30, 2026
I WAS TOLD WAY BACK WHEN THAT DOOR LATCHES HAD A DEFECT. THAT THERE WAS A RECALL. COLONIAL FORD OF DANBURY CT AVOIDED DOING THE COMPLETE RECALLS. SUCH IS SO THAT I PAID OUT OF POCKET A TRANSMISSION REBUILD AND TOOK FORD 2 YEARS TO REEMBURSE ME THE COST. BUT THE DOOR LATCH RECALL WAS STILL IN EFFECT. IT TURNS OUT THAT IM GETTING A DOOR OPEN WARNING ON DASH WHILE DOORS ARE CLOSED. THIS WAS A DEFECT... Read more
Incident date: Mar 30, 2026
The contact’s daughter owns a 2015 Hyundai Santa Fe Sport. While the owner was driving approximately 70 MPH, the engine started making a knocking sound. There were no warning lights illuminated. The driver called the contact and was advised to pull over to the side of the road and turn off the vehicle. Once the vehicle was turned off, it was towed to a certified mechanic who was unable to diagno... Read more
Incident date: Mar 30, 2026
I am having continual failures of the electronic door lock/linkage that causes the door to no open from either the interior or exterior of the vehicle. The door latch has been replaced twice on the driver door, once on the rear driver side, the passenger rear is going to be replaced this week, and the passenger front is starting to make a similar noise that the others have made before failing. In ... Read more
Incident date: Jan 6, 2026
Check engine light came on for a power train malfunction. The problem is a failing torque converter or its control (TCC) causing transmission shudder 65,000 miles
Incident date: Jan 6, 2026
upper center console has completely come down,
Incident date: Jan 6, 2026
My 2015 Hyundai Tucson with the 2.4L engine developed a loud engine knocking sound while driving. The knocking became worse and the vehicle became unsafe to drive due to the possibility of sudden engine failure. The vehicle is currently at a Hyundai dealership and has been there for over a month. The dealership denied the warranty claim stating that a different engine component failed instead of ... Read more
Incident date: Jan 7, 2026
I was told by a mechanic that something electrical is wrong with the vehicle it causes the engine to misfire. Different issue than before.
Incident date: Jan 7, 2026
The contact owns a 2015 Acura TLX. The contact stated that the rear-view camera displayed a distorted image while the vehicle was in reverse(R). The failure obstructed the driver's visibility, which prevented the driver from safely operating the vehicle. The contact stated that the image was being blocked. Additionally, the rear-view mirror had dark sunspots that obstructed the driver's visibility... Read more
Incident date: Mar 30, 2026
Went to do the 10000 mile maintenance, after the oil change and changing all the filters. The truck wouldn’t start, had a mechanic look at it and he said it’s a faulty fuel pump. Called the dealership as there is a recall for that part and it was serviced less than two years ago. So it’s covered under that and the recall warranty. The dealership is refusing to fix the truck, Chrysler custome... Read more
Incident date: Mar 30, 2026
While driving a chime rang with message “low brake fluid”. Immediately noticed brake pedal soft and braking dramatically reduced. Was able to stop the vehicle close by gas station. Purchased 2 16 ounce bottles brake fluid. The reservoir was almost empty and I put in 16 ounces. Brake warning message was gone. Proceeded home which was 5 miles away. As I neared home warning returned. Once home I ... Read more
Incident date: Mar 3, 2026
My 2017 Ford Expedition is currently at an authorized dealership (Arlington Heights Ford, IL) for a failed transmission lead frame (DTCs P0706, P0707, P1702), which causes intermittent loss of gear engagement and sudden shift issues. This specific part is subject to NHTSA Engineering Analysis EA26001. Ford is refusing to honor the 10-year/150000-mile extended coverage (Program 19N01 Supplement 4) ... Read more
Incident date: Apr 1, 2026
There is a recall on the towing control module that prevents me from towing with the vehicle, which is the reason I purchased the vehicle. They are unable to get the parts required to complete the repair. The recall started in february, it is now april with no parts ordered , avaliable, or repair scheduled. If I dont tow my boat it a few weeks, I will start incurring fees for storage. I called d... Read more
Incident date: Apr 1, 2026
There is a recall on the towing control module that prevents me from towing with the vehicle, which is the reason I purchased the vehicle. They are unable to get the parts required to complete the repair. The recall started in february, it is now april with no parts ordered , avaliable, or repair scheduled. If I dont tow my boat it a few weeks, I will start incurring fees for storage. I called d... Read more
Incident date: Apr 1, 2026
STATEMENT OF FACTS: I presented my Kia K5 for two safety recalls (SC356 and SC263) with an active Check Engine Light for code P047100 (Exhaust Pressure Sensor). I informed the service advisor, Aliyah, that this code is a symptomatic secondary fault of the pressure irregularities addressed in Recall SC356, which explicitly lists an "Illuminated Check Engine Light" (MIL) as a primary warning sign. T... Read more
Incident date: Jan 15, 2025
The contact owns a 2016 Lincoln Navigator. The contact stated that while the vehicle was parked and turned off, there was white smoke coming from the passenger’s side exterior door mirror, accompanied by a burning plastic odor. The vehicle was taken to a local dealer for inspection, where it was diagnosed with a corrosion failure. The dealer indicated that the issue was not associated with NHTSA... Read more
Incident date: Jan 15, 2025
The contact owns a 2024 Nissan Rogue. The contact stated that while entering the vehicle and sitting inside the vehicle, the rear glass shattered. The dealer was not notified of the failure. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was 28,699.
Incident date: Feb 9, 2026
A week or so after taking the car in for an oil change, I was on the highway and heard a rattling sound coming from the engine. There were no indicator or warning lights from the dashboard. The car then stopped accelerating. It was on, and the accelerator increased the RPMs but the car did not move faster. I safely got home and checked the oil and it had less than a quart. There were no low-oil in... Read more
Incident date: Feb 9, 2026
A week or so after taking the car in for an oil change, I was on the highway and heard a rattling sound coming from the engine. There were no indicator or warning lights from the dashboard. The car then stopped accelerating. It was on, and the accelerator increased the RPMs but the car did not move faster. I safely got home and checked the oil and it had less than a quart. There were no low-oil in... Read more
Incident date: Mar 21, 2026
My rear backseat driver’s side door handle broke on March 16th, 2026. I either have to roll down the window and open the door from the outside or I have to let passengers out from exiting from the front seat. I took it in for inspection by the dealer, West Kendall Toyota on March 17th, 2026. They had to order a new part. They tried repairing it on March 31, 2026 but failed to do so and had t... Read more
Incident date: Mar 21, 2026
The contact owns a 2017 Ford Edge. The contact received notification of NHTSA Campaign Number: 25V544000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made a... Read more
Incident date: Mar 21, 2026
We purchased the car 4 or 5 months for my son who works for his God Mom as her assistant at a nonprofit. The car ran great until without no warning lights from instrument panel just left him sit in the middle of a busy road. The mechanic found a camshaft pin stuck in the camshaft & the timing jump 2 teeth. Repairs= Oxygen Sensor, Timing Component & Exhaust Camshaft total $3,557. Some 2018 are be... Read more
Incident date: Nov 27, 2024
The contact owns a 2018 Honda Civic. The contact stated that while driving and turning the steering wheel, the steering was sticking and turned in the opposite direction, reducing the maneuverability of the vehicle. The contact was able to turn the steering wheel to the intended direction. There was no warning light illuminated. The dealer was notified of the failure and informed the contact that ... Read more
Incident date: Dec 23, 2025
The component that has been deemed in need of replacement is the UA80 8-speed transmission. It is available for inspection as of today's date, April 1, 2026. My and my family's safety has been put at risk of the transmission failing, especially at highway speeds. The problem was reproduced and diagnosed at both a local repair garage in Westwood, MA and the Nucar Toyota dealership in Norwood, MA. B... Read more
Incident date: Dec 23, 2025
The plastic part on the transmission melted. I had to get my transmission rebuilt. This has been a problem for many Ford vehicles with this engine type because who makes a transmission out of plastic!?
Incident date: Mar 3, 2026
The contact owns a 2015 Chevrolet Silverado 1500. The contact stated that while approaching a stop sign, the brake pedal was depressed but traveled down to the floorboard, and the vehicle failed to respond as intended. The vehicle eventually came to a stop. No warning lights were illuminated. The failure was intermittent. The vehicle was taken to an independent mechanic who diagnosed that the brak... Read more
Incident date: Mar 3, 2026
The contact owns a 2021 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V455000 (Fuel System, Gasoline); however, the part to do the recall repair was not yet available. The local dealer was contacted but the vehicle was not repaired. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not made awar... Read more
Incident date: Mar 22, 2026
On March 20th, my husband and I went out to dinner with three friends. We arrived around 6:50 PM and left our car with the valet. When we returned later that evening to pick up the vehicle, a valet employee approached us and asked us to walk with him to the car. The police were already present at the scene. The employee explained that when he entered the vehicle on the driver’s side to return ... Read more
Incident date: Mar 20, 2026
Park to shift issue - the vehicle did not register that I was in park, jerked hard when trying to place in gear, did not register the PROPER gear (reverse, neutral, drive), would NOT unlock doors to let passengers out even if it were an emergency. Seems to be triggered on inclines but have also been having issues on flat ground. Other Acadia's apparently have a recall for this issue but my VIN doe... Read more
Incident date: Mar 20, 2026
Park to shift issue - the vehicle did not register that I was in park, jerked hard when trying to place in gear, did not register the PROPER gear (reverse, neutral, drive), would NOT unlock doors to let passengers out even if it were an emergency. Seems to be triggered on inclines but have also been having issues on flat ground. Other Acadia's apparently have a recall for this issue but my VIN doe... Read more