Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Jan 15, 2026
Sunroof shade blocking rear visibility when open, when open it’s not rolling up into cavity
Incident date: Jan 9, 2026
I’ve gotten my vehicle fixed four times now thinking it was an electrical issue, not aware of the recall. Did my research this fifth time when my brake lights completely went out and smoke at some point in times come through my air-conditioning. I’ve spent more money trying to fix the vehicle with no idea that there were issues already about it.
Incident date: Dec 15, 2025
6.2L engine lifters were replaced in 05/24. Complete engine failure in 09/25. Engine replaced with remanufactured engine. Fuel pump fail while driving on highway. Engine shutoff completely while driving 70mph. Prior to shut off engine struggled going over a bridge on I95 at 70 mph. Fuel pump failure happened 11/25 after ~900 miles on new engine. All service, maintenance and repairs completed by GM... Read more
Incident date: Jan 16, 2026
My Tahoe 2021 RST has been leaking what smells like diesel. This goes all the way back only months after I bought it new. This came and went sometimes once a week sometimes once a month. And for the next few years many months I could smell it but no leaks but in the last 10 days the diesel leak has been massive. It leaks from under the engine and if the hood is opened the diesel leak is all over t... Read more
Incident date: Oct 10, 2023
On October 6th I took my truck in for the 6.2L recall and it failed. GM replaced the engine as. On Jan 15th 10 days after my first oil change just before 5000 miles the engine began to knock. After being towed 100 miles to the original dealer the replacement engine has blown and now I am waiting for another replacement.
Incident date: Dec 1, 2023
The engine valvetrain is suspected, specifically an AFM (Active Fuel Management) lifter or related lifter/oil control component. The vehicle and affected components are intact and available for inspection upon request. An unresolved internal engine malfunction presents a risk of sudden power loss, engine damage, or stalling while driving, which could increase the risk of a collision, particularly... Read more
Incident date: Dec 1, 2023
Been getting abs warning alarm for over 2 years and no fix in site. Also cruise does not function when in alarm been living with this alarm for 2 years or more. I would like to sell vehicle but cannot with this unrepaired recall. Need some action asap.
Incident date: Dec 1, 2023
Been getting abs warning alarm for over 2 years and no fix in site. Also cruise does not function when in alarm been living with this alarm for 2 years or more. I would like to sell vehicle but cannot with this unrepaired recall. Need some action asap.
Incident date: Dec 12, 2025
In March 2025, my 2022 Kia Soul developed a check engine light and drivability problems that progressed to rough idle, loss of power, reduced power with limited speed and an unresponsive throttle, and stalling after continued driving. The vehicle was taken to the dealership, and the dealer performed a major timing related repair (camshaft and related timing/CVVT components) under on 03/07/2025. I... Read more
Incident date: Dec 12, 2025
1-ABS module, yes ABS breaks do not engage properly Yes, Gettel CDJR Punta Gorda FL Only the Dealer that sold me the truck ABS warning light came on a couple days after purchase, after restarting the truck the warning light went off for a few days then came back on and now is on all the time 2-Exhaust manifold, slight exhau... Read more
Incident date: Jan 16, 2026
I have had multiple instances where the vehicle has failed to accelerate when making a left hand turn. Each time this has occurred, my car has rolled into the intersection from a stop at a small decline, but the gas seems to do nothing. My car silently rolls forward and then I have no power or gas and am trapped with no acceleration. I’m worried this is going to get me into an accident and... Read more
Incident date: Jan 16, 2026
As I was about to pull into my driveway my accelerator did not respond to braking I was going very slow about to make a left turn , less than 10mph Just As I started the left turn the wheel became unresponsive and the accelerator did not deccelerate At the same time my control panel seemed to glitch/flash I put both feet on the brake and stood on it as the truck continued forward until it struck... Read more
Crash
Incident date: Jan 16, 2026
As I was about to pull into my driveway my accelerator did not respond to braking I was going very slow about to make a left turn , less than 10mph Just As I started the left turn the wheel became unresponsive and the accelerator did not deccelerate At the same time my control panel seemed to glitch/flash I put both feet on the brake and stood on it as the truck continued forward until it struck... Read more
Crash
Incident date: Mar 6, 2020
I reached out to my dealer at the beginning of Jan after I received the notice that the recall repair was available. The dealer told me that they have no record of the recall for my vehicle. The dealer has been unresponsive since I complained.
Incident date: Mar 14, 2025
The contact owns a 2019 Jeep Cherokee. The contact received notification of NHTSA Campaign Number: 25V011000 (Power Train). The contact stated that while driving approximately 65 MPH, the vehicle lost power and failed to accelerate as intended. The vehicle was towed to a dealer, where it was diagnosed, and determined that the PTU needed to be replaced. The vehicle was not repaired because the part... Read more
Incident date: Jan 13, 2026
The 2026 toyota suddenly accelerated when pulling into a handicap space. Suddenly the vehicle jumped the concrete barrier and sidewalk and hit a building. The airbags did not deploy and the seat belts came off as normal. The building was not damaged but my wife sustained a shoulder injury and whiplash. The vechicle was towed from the scene and is at Collison Center where the collison occurred. ... Read more
Crash
1 injured
Incident date: Nov 18, 2024
The rear passenger-side seat belt retractor is malfunctioning. The seat belt does not properly retract or maintain tension during normal use. The belt remains loose and does not snugly secure the passenger unless manually adjusted multiple times, reducing the effectiveness of the restraint system. This seat is regularly used by a child passenger. Because the seat belt does not function as designe... Read more
Incident date: Jan 16, 2026
I am experiencing multiple safety-related issues with the driver's side door latch/lock assembly on my Volkswagen vehicle. These problems are isolated to the driver's door and appear linked to a known defect involving water intrusion and freezing. Symptoms include: In cold mornings (around 7:30 AM), the driver's door latch frequently freezes shut, likely due to moisture ingress that freezes in sub... Read more
Incident date: Nov 25, 2025
The contact owns a 2015 Ford Taurus. The contact stated that while attempting to reverse, the rearview camera became inoperable. The rearview camera image was distorted and appeared upside down. The vehicle was taken to a dealer, where it was diagnosed and it was determined that the rearview camera system had failed and needed to be reprogrammed or replaced. The vehicle was not repaired. The manuf... Read more
Incident date: Nov 25, 2025
Alt/Gen failure stopped the truck in the middle of an intersection No transmission power steering lights. Had to walk back home to charge the battery in a driving rain storm leaving the truck in the intersection.
Incident date: Nov 25, 2025
Alt/Gen failure stopped the truck in the middle of an intersection No transmission power steering lights. Had to walk back home to charge the battery in a driving rain storm leaving the truck in the intersection.
Incident date: Jan 16, 2019
The contact owns a 2016 Ford Explorer. The contact received notifications of NHTSA Campaign Number: 24V031000 (Structure) and 25V347000 (Structure); however, the parts to do the recall repairs were not yet available. The contact stated that while driving at various speeds, air was entering through the front driver’s and passenger’s side A-pillar trims. Upon further inspection, the contact noti... Read more
Incident date: Jan 6, 2026
Engine siezed total engine failure at 31095 miles
Incident date: Nov 1, 2024
This motorcycle has been recalled twice. The first recall my bike passed and was good to go. I received another letter about a 2nd recall. Was told it did not pass recall and is out of spec. I am now being told that my bike is passing kawasaki's new spec numbers for the recall. I do not feel safe riding a bike that was deem unsafe to ride and failing a recall. Now all of the sudden new numbers com... Read more
Incident date: Nov 1, 2024
I have called & been to Fletcher Chrysler in Franklin, IN and they said that there is still no remedy/fix for the brake recall on my vehicle. I use it to tow our 5th Wheel & am seriously worried about towing it in the Spring, as well as daily driving in around. It has now been 14 months and there still is no repair for this Recall issued in Nov 2024.
Incident date: Jan 16, 2026
The contact owns a 2013 Kia Sorento. While the contact's granddaughter was attempting to start the vehicle, the vehicle failed to start. The contact stated that a special device was previously installed in the vehicle because of a legal matter. The vehicle was towed to an independent mechanic who installed the device, and the vehicle was inspected. The contact was informed that the device did not ... Read more
Incident date: Aug 14, 2025
The contact owns a 2019 Ford Edge equipped with Bridgestone Tires, Tire Line: Alenza Ultra A/S, Tire Size, 245/60/R18, DOT Number: AW283AAUl. The contact stated that while making a left or right turn, the contact heard an abnormal popping sound. The vehicle was taken to the dealer, and the contact was informed that the tires had dry rotted and were cracking. In addition, the contact was informed t... Read more
Incident date: Aug 14, 2025
I am in Virginia and received a recall code C0020-01 for general abs fault. The truck continues to beep alerting me of this fact. I need replacement of the hcu. Which i have been told controls the breaking hydraulics. To me this seems to be of concern and could easily cause an accident and injury. This has been occurring since August of 2025 and I have been in contact with the dealership, Bl... Read more
Incident date: Nov 14, 2025
On November 12, 2025 the transmission, power train, and/or other components on my Porsche Macan S failed. My Macan was parked (gear selector in "Park") on a level surface, the ignition turned off and the key removed from the ignition when it was tapped from behind by another vehicle that was exiting a residential garage. The Macan proceeded to roll over two hundred feet from the impact, jumped tw... Read more
Crash
Incident date: Nov 14, 2025
Vehicle brake pedal is not fully depressing to normal state after use. This is causing the break lights to remain on until you pull the pedal itself back to resting state. If you do not do this the cruise control will not work. The ESC error light and Service Trailer Brake System error continue to come on.
Incident date: Nov 14, 2025
Vehicle brake pedal is not fully depressing to normal state after use. This is causing the break lights to remain on until you pull the pedal itself back to resting state. If you do not do this the cruise control will not work. The ESC error light and Service Trailer Brake System error continue to come on.
Incident date: Oct 24, 2025
Vehicle brake pedal is not fully depressing to normal state after use. This is causing the break lights to remain on until you pull the pedal itself back to resting state. If you do not do this the cruise control will not work. The ESC error light and Service Trailer Brake System error continue to come on.
Incident date: Oct 24, 2025
Vehicle brake pedal is not fully depressing to normal state after use. This is causing the break lights to remain on until you pull the pedal itself back to resting state. If you do not do this the cruise control will not work. The ESC error light and Service Trailer Brake System error continue to come on.
Incident date: Oct 24, 2025
Vehicle brake pedal is not fully depressing to normal state after use. This is causing the break lights to remain on until you pull the pedal itself back to resting state. If you do not do this the cruise control will not work. The ESC error light and Service Trailer Brake System error continue to come on.
Incident date: Jan 14, 2026
I am submitting this complaint regarding a serious fuel system defect involving my 2023 Kia GT-Line. The vehicle was subject to a manufacturer recall due to fuel tank expansion. Kia has acknowledged that the fuel tank expands beyond normal specifications, creating a potential safety hazard. As a result of this defect, Kia of America determined that the vehicle is not repairable and declared it a ... Read more
Incident date: Jan 14, 2026
Vehicle brake pedal is not fully depressing to normal state after use. This is causing the break lights to remain on until you pull the pedal itself back to resting state. If you do not do this the cruise control will not work. The ESC error light and Service Trailer Brake System error continue to come on.
Incident date: Jan 14, 2026
Vehicle brake pedal is not fully depressing to normal state after use. This is causing the break lights to remain on until you pull the pedal itself back to resting state. If you do not do this the cruise control will not work. The ESC error light and Service Trailer Brake System error continue to come on.
Incident date: Jan 15, 2026
Vehicle brake pedal is not fully depressing to normal state after use. This is causing the break lights to remain on until you pull the pedal itself back to resting state. If you do not do this the cruise control will not work. The ESC error light and Service Trailer Brake System error continue to come on.
Incident date: Jan 15, 2026
Vehicle brake pedal is not fully depressing to normal state after use. This is causing the break lights to remain on until you pull the pedal itself back to resting state. If you do not do this the cruise control will not work. The ESC error light and Service Trailer Brake System error continue to come on.
Incident date: Jan 15, 2026
Vehicle brake pedal is not fully depressing to normal state after use. This is causing the break lights to remain on until you pull the pedal itself back to resting state. If you do not do this the cruise control will not work. The ESC error light and Service Trailer Brake System error continue to come on.
Incident date: Nov 21, 2025
Vehicle brake pedal is not fully depressing to normal state after use. This is causing the break lights to remain on until you pull the pedal itself back to resting state. If you do not do this the cruise control will not work. The ESC error light and Service Trailer Brake System error continue to come on.
Incident date: Nov 21, 2025
Vehicle brake pedal is not fully depressing to normal state after use. This is causing the break lights to remain on until you pull the pedal itself back to resting state. If you do not do this the cruise control will not work. The ESC error light and Service Trailer Brake System error continue to come on.
Incident date: Nov 21, 2025
Vehicle brake pedal is not fully depressing to normal state after use. This is causing the break lights to remain on until you pull the pedal itself back to resting state. If you do not do this the cruise control will not work. The ESC error light and Service Trailer Brake System error continue to come on.
Incident date: Dec 31, 2025
Vehicle brake pedal is not fully depressing to normal state after use. This is causing the break lights to remain on until you pull the pedal itself back to resting state. If you do not do this the cruise control will not work. The ESC error light and Service Trailer Brake System error continue to come on.
Incident date: Dec 31, 2025
Vehicle brake pedal is not fully depressing to normal state after use. This is causing the break lights to remain on until you pull the pedal itself back to resting state. If you do not do this the cruise control will not work. The ESC error light and Service Trailer Brake System error continue to come on.
Incident date: Dec 31, 2025
Vehicle brake pedal is not fully depressing to normal state after use. This is causing the break lights to remain on until you pull the pedal itself back to resting state. If you do not do this the cruise control will not work. The ESC error light and Service Trailer Brake System error continue to come on.
Incident date: Dec 12, 2025
The contact owns a 2019 Jeep Cherokee. The contact stated that while driving at various speeds, the 4-WD warning light illuminated. The vehicle was taken to a local dealer, where it was diagnosed, and determined that the PTU needed to be replaced. The vehicle was not repaired due to the cost. Upon further investigation, the contact related the failure to NHTSA Campaign: 25V011000 (Power Train); ho... Read more
Incident date: Dec 12, 2025
Vehicle brake pedal is not fully depressing to normal state after use. This is causing the break lights to remain on until you pull the pedal itself back to resting state. If you do not do this the cruise control will not work. The ESC error light and Service Trailer Brake System error continue to come on.
Incident date: Dec 12, 2025
Vehicle brake pedal is not fully depressing to normal state after use. This is causing the break lights to remain on until you pull the pedal itself back to resting state. If you do not do this the cruise control will not work. The ESC error light and Service Trailer Brake System error continue to come on.
Incident date: Jan 15, 2026
The rear windshield of a 2019 Acura RDX spontaneously shattered while the vehicle was sitting in our driveway. Vehicle was turned off, nothing fell or contacted the car, no passengers in the vehicle. This is the 2nd time this happened, last incident occurred ~2 years ago. Acura denied any record of this being an ongoing issue then, and has the same stance on the issue now, despite it being a widel... Read more