Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: Feb 24, 2026
On my 2020 Explorer ST, the plastic backing on the front seats is popping off and exposing the seats airbags. My dealer said ONE replacement backing would be $1400 to replace. In a facebook group I am in, multiple people have complained on the 2020 ST that theirs has done the same thing.
Incident date: Apr 14, 2026
The vehicle has a sticky steering wheel causing overcorrection to either the left or right side. The safety concern is pretty high considering how hard it is to correct the vehicles lane.
Incident date: Apr 15, 2023
The component that failed in both incidents was the vehicle’s wiring system, specifically wiring insulation that appears to be vulnerable to rodent damage. In the first incident, squirrels chewed through wiring connected to the fuel injector system, which triggered a check engine light and was repaired. In the second incident, squirrels again accessed the engine compartment and chewed through wi... Read more
Incident date: Apr 5, 2026
The contact owns a 2023 Ford F-150. The contact received notification of NHTSA Campaign Number: 25V512000 (Power Train); however, the part to do the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The dealer was made aware of the issue and confirmed that parts were not yet available. The manufacturer was ... Read more
Incident date: Feb 27, 2026
During my state inspection it was noted that my high beams were not properly functioning. The garage tested my bulb and said it appeared to be a malfunction of the flap assembly in the headlamps. We checked online for information on how to proceed and noted a recall campaign T5G that was aimed at the exact problem we noted. I called our local Hyundai dealer (Woodall Hyundai; Danville,VA) to schedu... Read more
Incident date: Apr 6, 2026
The contact owns a 2022 Ram 3500. The contact stated that while driving at an undisclosed speed, the engine made abnormal knocking and ticking sounds. The knocking and ticking sounds became louder while accelerating. There was no warning light illuminated. The vehicle was taken to an independent mechanic, who determined that the piston had ingested the grid heater nut. The mechanic replaced the pi... Read more
Incident date: Jun 1, 2025
I am filing this complaint to formally report that Hyundai’s finalized remedy for the power seat safety recall (Recall 296) is entirely inadequate, introduces secondary safety hazards, and constitutes a fundamental breach of express warranty regarding the vehicle’s advertised capabilities. Rather than engineering a physical hardware fix to add the necessary anti-pinch sensors that were omitte... Read more
Incident date: Sep 2, 2024
While being driven on a residential street, the vehicle suddenly displayed a 'Stop Safely' warning on the dashboard. Upon an attempted restart, the vehicle suffered a total electrical blackout and complete loss of propulsion power while in the middle of a live roadway. All internal and external lights, steering assistance, and power systems failed simultaneously. The vehicle was manufactured in 20... Read more
Incident date: Dec 18, 2024
On multiple occasions I have experienced the defrost feature of my 2023 Rivian R1T blowing cool air instead of warm or hot air, leading to a build up of ice on the windshield while driving. I have brought this concern to Rivian's attention with two service appointments, both of which resulted in Rivian noting they couldn't see any errors in the vehicle's diagnostic logs. I specifically noted the d... Read more
Incident date: May 21, 2025
Consuming fuel to the amount of roughly 1/2 quart per 150 miles. Vehicle has been inspected by mechanic and the oil pan, oil filter, and PCV valve has been replaced and engine oil UV dye added and cycled with no leaks found. The risk is that if not rigorously checked often, the engine will malfunction because the car runs out of oil. I have had my mechanic checking this car since I purchased i... Read more
Incident date: Apr 12, 2026
I have always taken my 2019 Kia Soul to the dealership in Quincy IL, where I had purchased it from as the first and only owner. I have recently drove it to work and it made an awful noise and started to run rough. Upon taking it to the dealership I learned that cylinder number 3 had blown and even melted the coil pack connector boot to the spark plug. It has used more oil than usual over the years... Read more
Incident date: Apr 14, 2026
This is a supplemental filing to my existing NHTSA complaint #11715308. I am requesting that the Office of Defects Investigation open a formal Preliminary Evaluation into the 2024 Ford Maverick Hybrid braking system. Since my original complaint, the following has occurred: Ford Motor Company denied my claim on April 2, 2026 through a three-sentence letter from a paralegal at Erskine Law PC in Mi... Read more
Crash
Incident date: Apr 14, 2026
while operating my 2026 Honda Civic, I experienced a sudden and catastrophic tire blowout with absolutely no prior warning. At no point before or during the incident did my Tire Pressure Monitoring System (TPMS) alert me via the dashboard that my tire pressure was low or compromised in any way. Three critical failures occurred in this incident: 1. TPMS System Failure — My federally mandated TPMS... Read more
Incident date: Apr 14, 2026
while operating my 2026 Honda Civic, I experienced a sudden and catastrophic tire blowout with absolutely no prior warning. At no point before or during the incident did my Tire Pressure Monitoring System (TPMS) alert me via the dashboard that my tire pressure was low or compromised in any way. Three critical failures occurred in this incident: 1. TPMS System Failure — My federally mandated TPMS... Read more
Incident date: Feb 2, 2026
The contact owns a 2015 Jeep Wrangler. The contact stated that while driving at 55 MPH, several unknown warning lights illuminated. The vehicle was turned off, restarted, and operated as intended. A local dealer was contacted. The vehicle was taken to a dealer where it was diagnosed, and it was determined that the ABS module needed to be replaced; however, the part was on back order. The fuses wer... Read more
Incident date: Feb 2, 2026
My 2024 Ford Ranger XLT 2W has been suddenly losing power or stumbling upon initial acceleration. This has been occurring intermittently. My truck now has approximately 20,000 miles. The problem has become increasingly frequent. It seems to occur most often when accelerating from a complete stop. The loss of power can last for several seconds, then normal power is regained. Several times, the truc... Read more
Incident date: Apr 10, 2026
Vehicle suffered a catastrophic drivetrain lock-up while traveling at approximately 25 mph. The rear wheels physically halted, creating an immediate loss of control and safety hazard. Upon inspection, the Rear Drive Unit (RDU) was found to have a failed pinion bearing/internal gear failure, resulting in dual fluid leaks. This is a REMEDY FAILURE related to Safety Recall 23S55 (NHTSA Campaign #23V... Read more
Incident date: Apr 14, 2024
The contact owns a 2018 Ford Flex. The contact had recently undergone head and neck surgery, and the contact was unable to operate the vehicle with ease due to a disoriented image on the display. The contact received notification of NHTSA Campaign Number: 25V695000 (BACK OVER PREVENTION); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact s... Read more
Incident date: Apr 3, 2026
The sunroof drains of the vehicle become easily clogged. When this happens, water drains into the battery compartment and interior of the vehicle. Although BMW is aware of this, and the attendant danger of having water pooling in the battery compartment, they have not addressed the issue. There are no warning lamps, messages or other symptoms prior to the problem.
Incident date: Apr 13, 2026
2024 Pacifica Van with 66,000 miles started to run rough then quit in a McDonalds parking lot in Richmond VA 70 miles from our home residence. I had the car towed to a local Chrysler dealership on Saturday night before Easter. The tow truck drive was kind enough to take myself, spouse, daughter and Golden Retriever to the Richmond airport where we rented a car and drove home to Leonardtown, MD. ... Read more
Incident date: Apr 13, 2026
I am making a complaint in reference to my 2017 Kia Niro. On or about June 2025 I attempted to open my back driver side door and the handle broke off the car in my hand. We had this replaced at our cost. Since this repair, the back passenger door handle has done the same thing. I have notified KIA headquarters of this and they say they cannot help with this. I am concerned of the safety concern... Read more
Incident date: Apr 13, 2026
The contact owns a 2012 Hyundai Sonata. The contact stated that while driving at an undisclosed speed, the driver’s side seat belt unexpectedly detached. Several attempts were needed to secure the seat belt while driving. The contact stated that while the vehicle was parked, the driver’s seat belt became inoperable and failed to latch properly. An independent mechanic was contacted. The vehicl... Read more
Incident date: Apr 13, 2026
The Steering Gearbox, Electronic Power Steering failed. The steering was resistant and sticks on the highway, causing jerking and overcorrection to control the vehicle. This was with both manual driving and Lane Assist. Took the vehicle to the local Honda dealership, they confirmed the problem, and replaced the steering gearbox, EPS, because it was still under warranty. However, this is the same... Read more
Incident date: Apr 6, 2026
FOR THE PAST 3 YEARS, IVE BEEN HAVING PROBLEMS RELATING TO MY ENGINE BURNING OIL TO FAST, ENGINE SHAKING AND NOT ACCELERATING LIKE ITS SPPOSE TO... YOU HAVE A RECALL ON 2016 OPTIMAS BUT ONLY THE HYBRID (HEV). WHICH WE ALL KNOW ITS NOT RIGHT. WHY ONLY DO IT FOR CERTAIN OPTIMAS KNOWING WE ARE ALL (ALL OPTIMAS) ARE GOING THROUGH THE SAME THING!! SPENT THOUSANDS OF DOLLARS, IN AND OUT OF DEALERSHIPS A... Read more
Incident date: Apr 7, 2026
The contact owns a 2026 Toyota Camry Hybrid. The contact received notification of NHTSA Campaign Number: 25V869000 (HYBRID PROPULSION SYSTEM); however, the part to do the recall repair was not yet available. The local dealer and Toyota Walnut Creek (2100 N Broadway, Walnut Creek, CA 94596) were contacted and advised that the vehicle needed to be dropped off at the dealer and to retrieve a loaner ... Read more
Incident date: Mar 2, 2026
The contact owns a 2019 Nissan Leaf. The contact received notification of NHTSA Campaign Number: 24V700000 (Electrical System); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not expe... Read more
Incident date: Apr 10, 2026
Under moderate ambient air temperatures of 75-80F the gas tank gets pressurized and if opened when more than a gallon remains this pressure causes fuel to spray out of the gas tank.
Incident date: Jul 17, 2021
2024 Jeep Grand Cherokee L Summit Reserve was parked before a snow / ice storm and when we went to drive it 5 days later, after the storm, it would not move and made a loud explosion noise when I pressed the accelerator. I immediately turned the Jeep off and went to look underneath to see if I could see what happened. The rear brake pads and calipers were blown off, along with a bunch of broken ... Read more
Incident date: Jul 17, 2021
I was exiting a main highway and when I let off the accelerator the engine died unexpectedly with no prior signs of failure and would not turn over to restart, luckily I was able to coast onto a side street out of the way of moderate traffic. I called GM roadside assistance and had the vehicle towed to my local dealership. The service department confirmed that the engine was seized and needed repl... Read more
Incident date: Apr 1, 2021
The contact owns a 2019 Nissan Pathfinder. The contact stated that while driving at undisclosed speeds, the contact was losing control of the vehicle. The Forward Collision Avoidance warning light was illuminated, with a rattling and beeping sound coming from the vehicle. An independent mechanic was contacted; however, the vehicle was not diagnosed or repaired. The local dealer was not contacted. ... Read more
Incident date: Feb 6, 2026
The contact owns a 2024 Nissan Altima. The contact stated that while her daughter was driving at undisclosed speeds, the brakes erroneously activated, and the vehicle felt as if it was sliding while driving in the rain. The Forward Collision Avoidance warning light was illuminated. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was contacted, but no... Read more
Incident date: Feb 6, 2026
The contact owns a 2017 Lincoln MKC. The contact received notification of NHTSA Campaign Number: 25V572000 (Back Over Prevention); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while in reverse(R), the back over prevention camera displayed a black screen. Th... Read more
Incident date: Feb 12, 2025
the brake pedal goes hard and you have to slam on the brakes, to get the truck to stop. The brake assist is not working. on 10/30/2020 I took the truck in for the recall and they reprogrammed the ECM the problem stopped. Well there was second recall, but the brake system was functioning. The brake system is now not functioning, and they are telling me the recall is expired, even though I took my t... Read more
Incident date: Feb 12, 2025
On several occasions, this vehicle break pretty hard for no apparent reason in a red rectangle with a crash symbol came up on the windshield a few times we’ve had people behind us which created dangerous situation and there’s no apparent reasons for this vehicle breaking there was nothing in front of us at times there were vehicles in the other lane, but at other times there were no vehicles a... Read more
Incident date: Feb 1, 2026
The contact owns a 2015 Ford Edge. The contact received notifications of NHTSA Campaign Numbers: 25V544000 (Service Brakes, Hydraulic) and 25V572000 (Back Over Prevention); however, the part to do the recall repair was not yet available. The dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the issue. The contact stated that the manufactur... Read more
Incident date: Apr 12, 2026
The vehicle is experiencing engine-related excessive oil consumption, which has led to failure of the catalytic converter and emissions system. The root issue appears to be an internal engine defect causing oil to burn during operation. Yes, the vehicle is available for inspection upon request, including the engine and catalytic converter components. The excessive oil consumption creates a risk of... Read more
Incident date: Sep 30, 2025
While driving, a deer entered the roadway. I applied the brakes to avoid hitting the deer and lost traction due to icy road conditions. The vehicle spun out and struck a utility pole. I later became aware of an open recall involving the ABS and/or electronic stability control (ESC) system for this vehicle. There were no warning lights, messages, or alerts before or after the incident. The vehicl... Read more
Crash
Incident date: Jan 20, 2026
I was stopped at a stop light on a very busy road. The vehicle went into Auto Idle shut down. When the light turned green, I attempted to press the gas but the engine was completely stalled and would not restart. I had to put the vehicle in park, turn off the vehicle, and completely restart it for the vehicle to be able to successfully clear the busy intersection. After this incident, the vehicle ... Read more
Incident date: Jan 20, 2026
6.2 liter L87 engine failed on highway at 101363 miles.
Incident date: Jan 20, 2026
I keep rewriting this because for some reason it keeps timing out everytime I look for the video to attach. I brought the car to taska twice for underhood fire and ignition. No head gasket got fixed no spark plugs there is several issues water keeps getting in tires are rotted electrical problems and now head gasket is messed up because the hood wasn't put on till afterwards for the recall the ign... Read more
Incident date: Feb 1, 2026
See attached document for complaint.
Fire
1 injured
Incident date: Nov 27, 2024
ABS Module failure with no replacement available. Unit available for inspection. Vehicle can not be safely driven. Doesn't brake properly and not reliable on wet roads. Speed control non functional. Vehicle has been at dealer for months. Vehicle has been inspected by insurance and Jeep dealership. Multiple warning lamps are lit. First appeared after accident. ABS module replacements are not availa... Read more
Incident date: Oct 22, 2024
The contact owns a 2019 Toyota Sienna. The contact stated that while attempting to open the driver's side sliding door, the door failed to completely open but remained ajar. The contact became aware that an electrical cable was hanging from the door. The vehicle was taken to the dealer, where it was diagnosed, and determined that the cable needed to be replaced. The dealer informed the contact tha... Read more
Incident date: Sep 3, 2025
The contact owns a 2021 GMC Sierra 1500. The contact stated that while driving approximately 45 MPH, the transmission inadvertently shifted from drive (D) to first gear. The check engine warning light was illuminated. The vehicle was pulled over to the side of the road and then towed to the dealer, where it was diagnosed, and it was determined that the valve body needed to be replaced. The vehicle... Read more
Incident date: Nov 1, 2021
I brought my vehicle to Ford Motor Place in Webster Massachusetts to do two recalls, my car was driving normally before the recall service. Immediately after recall work, it does not run properly. The dealer claims transmission failure without prior symptoms. The vehicle only has 70,000 miles.
Incident date: Apr 13, 2026
I am reporting suspected odometer fraud on my 2018 Audi Q7 3.0T Prestige (VIN: [XXX] ). Between May 8 and June 13, 2025, while I was the sole driver of the vehicle, Audi dealership service records show an odometer increase of 5,282 miles (from 78,260 to 83,542). However, independently verified GPS trip data from the Audi Connect system confirms I drove only approximately 2,103 miles during this pe... Read more
Incident date: Mar 2, 2026
The issue first began in February 2026, when the vehicle started showing signs of engine malfunction and poor performance, which ultimately led to a full engine replacement by an authorized Nissan dealership. After the engine replacement, the vehicle continued to experience serious and recurring drivability issues. On multiple occasions, including March 16–17, 2026, and most recently on April 1... Read more
Incident date: Mar 29, 2026
Brake pedal loses pressure and disengages with brakes. Traction light, maintenance light, hybrid system warning message, check brakes message and parking brake intermittently turns on and off. I called Kirby Kia of Ventura a few weeks ago and let them know about my issue with the car. I explained that I took the car to a mechanic and the diagnostic they did stated the issue with the car could be b... Read more
Incident date: Feb 14, 2026
Brake pedal loses pressure and disengages with brakes. Traction light, maintenance light, hybrid system warning message, check brakes message and parking brake intermittently turns on and off. I called Kirby Kia of Ventura a few weeks ago and let them know about my issue with the car. I explained that I took the car to a mechanic and the diagnostic they did stated the issue with the car could be b... Read more
Incident date: Apr 7, 2026
I have been trying to get a recall situated with Ford now for almost a year. They say they have no fix. I am making payments on truck and can’t use it like I should be. Even came out of my own pocket and had ford install a new fuel pump however problem came back. Just not fair I purchased a vehicle from A reputable company and they will not help me at all. Not even a loaner.