Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Feb 3, 2026
My abs module has an error code and I can't find the part I need.
Incident date: Feb 3, 2026
My abs module has an error code and I can't find the part I need.
Incident date: Jul 5, 2023
The transmission will sporadically shift hard and make a squeal noise on acceleration and deceleration between 20 and 50 MPH. Yes it's available for inspection. It has never stopped completely so the risk factor is unknown. Not reported to dealer or independent mechanic at this time nor has it been inspected by the manufacturer or government agency. There are no warning lights dash messages ever d... Read more
Incident date: Apr 7, 2025
My dash and infotainment system shuts down and restarts as I'm driving. It's only happened twice so far 4 days apart. There's no error code and my diagnostics check out fine.
Incident date: Jul 13, 2021
The contact owns a 2017 Jeep Renegade. The contact stated that after several attempts, the vehicle failed to start. The vehicle was towed to the dealer, where it was diagnosed with coolant intrusion into the cylinder, causing engine failure. In addition, an unknown part of the electrical system had failed. The vehicle was not repaired. The vehicle remained at the dealer unrepaired. The contact sta... Read more
Incident date: Dec 27, 2023
Hello my truck is having issues stalling, noise like grinding, rattling, or some kind of clunking sounds especially during acceleration. It jerking movement. My car will shift into neutral by itself and sometimes it won't even shift into gear at all when trying to put it into drive.
Incident date: Feb 3, 2026
There is no remedy available for the safety recall until sometime in the first quarter of 2026. This could be several months.
Incident date: Feb 3, 2026
Check engine light consistently comes on with codes p0263, p0272, p0266 for contribution balance codes for cylinders 1, 2, 4 & 5. Truck runs rough. Dealership says it’s a 5-8 week process to test and get injectors into replace if that’s the issue. Multiple sources have stated it can be a software update issue and some states still waiting after weeks for fix to be made and paying for a renta... Read more
Incident date: Feb 3, 2026
Check engine light consistently comes on with codes p0263, p0272, p0266 for contribution balance codes for cylinders 1, 2, 4 & 5. Truck runs rough. Dealership says it’s a 5-8 week process to test and get injectors into replace if that’s the issue. Multiple sources have stated it can be a software update issue and some states still waiting after weeks for fix to be made and paying for a renta... Read more
Incident date: Feb 20, 2025
When traveling down a road normally, the steering becomes suddenly harder to manipulate. It has a sticky feel when trying to turn normally. This has caused occasions where the car veers out of lane temporarily due to not responding to steering inputs normally.
Incident date: Feb 20, 2025
ABS module internal electrical failure. Causes traction control, antilock brakes, and trailer brakes to fail. Brakes could lose power and cause a collision. Parts are unavailable new. No remedy available from manufacturer.
Incident date: Feb 20, 2025
ABS module internal electrical failure. Causes traction control, antilock brakes, and trailer brakes to fail. Brakes could lose power and cause a collision. Parts are unavailable new. No remedy available from manufacturer.
Incident date: Feb 3, 2026
Window regulator and motor have failed due to plastic gears stripping out. I have replaced my two front windows in 2024 at $1063 a window. This week I had both rear windows fail allowing the windows to drop down unexpectedly. I was able to manually pull the windows up and tape them. I was supposed to receive a call from Hyundai twice this week about getting these covered under a recall since a... Read more
Incident date: Feb 3, 2026
On Feb 3, 2026, I purchased a used 2023 Ram 2500 with ~40,107 miles from a large national used car dealer for ~$46,000. I drove the vehicle with my son as a passenger. On Feb 4, I had it inspected by a third-party shop. Both upper ball joints were worn beyond spec — the wheel moved in and out by hand on the lift, indicating imminent wheel separation risk. All 4 shocks and both front struts were ... Read more
Incident date: Feb 3, 2026
On Feb 3, 2026, I purchased a used 2023 Ram 2500 with ~40,107 miles from a large national used car dealer for ~$46,000. I drove the vehicle with my son as a passenger. On Feb 4, I had it inspected by a third-party shop. Both upper ball joints were worn beyond spec — the wheel moved in and out by hand on the lift, indicating imminent wheel separation risk. All 4 shocks and both front struts were ... Read more
Incident date: Feb 4, 2026
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V766000 (ENGINE); however, the part to do the recall repair was unavailable. The local dealer was contacted and confirmed that the part of the recall repair was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufa... Read more
Incident date: Feb 4, 2026
The dash cover has separated from the main dash component. RAM cannot confirm this will not impede the proper deployment of safety airbags in case of a head on collision. This is more than a visual issue, it's a safety issue. Looking online at RAM forums, this has been a common issue with the dash for many RAM owners.
Incident date: Jan 30, 2026
The contact owns a 2019 Ford F-150. The contact stated that while driving in 1st gear, the transmission violently upshifted into 3rd gear while the accelerator pedal was depressed. No warning light was illuminated. The contact stated that while driving in the 3rd gear, the vehicle briefly hesitated while upshifting before suddenly accelerating with the accelerator pedal depressed. The vehicle was ... Read more
Incident date: Jan 30, 2026
C4B 2017 Ram D2 DD DF DJ DP Hydraulic C / Not Available We are at Risk everyday Yes Confirmed Recall and Problem Yes inspected by Ram Dealer & CarMax The warning lights and the noise constantly goes off and they’ve been happening since a few days after we purchased the vehicle and the dealership that we purchased, the vehicle knew about the problem and never fixed it until this recall which t... Read more
Incident date: Jan 30, 2026
C4B 2017 Ram D2 DD DF DJ DP Hydraulic C / Not Available We are at Risk everyday Yes Confirmed Recall and Problem Yes inspected by Ram Dealer & CarMax The warning lights and the noise constantly goes off and they’ve been happening since a few days after we purchased the vehicle and the dealership that we purchased, the vehicle knew about the problem and never fixed it until this recall which t... Read more
Incident date: Jun 1, 2024
The contact owns a 2021 Toyota Camry. The contact received notification of NHTSA Campaign Number: 23V865000 (Air Bags). The vehicle was taken to the dealer, and the contact was informed that the VIN was not included in the recall. The contact stated that the vehicle was taken to the dealer twic,e and the recall repair was not performed. The contact stated that the dealer had brushed him off. The m... Read more
Incident date: Feb 3, 2026
The engine threw a rod on January 23, 2026. The vehicle stranded me on the side of the road. We called the dealership which they came and towed back to the dealership. No dashboard warnings at all. Oil pressure was good. I heard a low tick to begin with then a slight squeaking noise. After the engine locked it was an abrupt halt with the wheels locking up but didn't come to a complete stop. ... Read more
Incident date: Feb 3, 2026
The contact owns a 2017 Ram 1500. The contact received notifications of NHTSA Campaign Numbers: 23V411000 (ENGINE AND ENGINE COOLING) and 22V406000 (FUEL SYSTEM, DIESEL). The contact stated that while driving at a slow speed, the check engine warning light illuminated. The contact pulled into the driveway and turned off the vehicle. After exiting the vehicle, there was smoke coming from the exhaus... Read more
Incident date: Feb 4, 2026
The contact owns a 2016 BMX X3. The contact stated that while driving at an undisclosed speed, the accelerator pedal was depressed; however, the vehicle failed to accelerate as intended. The RPM was elevated; however, the vehicle failed to respond as intended. The vehicle was driven to the shoulder of the road. No warning lights were illuminated. The vehicle was towed to an independent mechanic an... Read more
Incident date: Feb 4, 2026
MISFIRE ON #6 CYLINDER. DIAGNOSIS REVEALED THE INTAKE VALVE IS NOT OPENING DUE TO COLLAPSED VALVE LIFTER. No message prior to engine light coming on and car shaking after driving back from the store (speed less than 45 MPH).
Incident date: Oct 23, 2025
The contact owns a 2018 BMW K-1600 B Motorcycle. The contact stated that the fuel pump was leaking. The motorcycle was taken to an independent mechanic who determined that the failure was related to the fuel pump. The contact associated the failure with NHTSA Campaign Number: 21V060000 (Fuel System, Gasoline). The local dealer was contacted, who confirmed there was no open recall associated with t... Read more
Incident date: Jan 15, 2026
I'd like to join the open investigation for RQ26002 [XXX] ). Our car has had jerky steering when doing a long turn at the same angle for well over a year. We brought in the car multiple times to the Mazda dealership and they said they couldn't find an issue, essentially ignoring our request. It makes the car unsafe to drive on the highway (and other roads) because the steering wheel jerks when it... Read more
Incident date: Nov 15, 2025
Reporting multiple safety-related defects on my 2024 Mazda CX-90. Steering system: At approximately 5,000 miles, the vehicle developed abnormal steering behavior, including inconsistent steering response and abnormal feel during normal driving and turning. The condition affected my ability to steer the vehicle predictably and raised safety concerns, particularly during low-speed turns, parking ma... Read more
Incident date: Nov 15, 2025
The contact owns a 2018 Ram 3500. The contact received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that while driving at various speeds, the instrument panel failed to provide the speed. The GPS was used a temporary indicator of the speed. Several unknown warning lights were illumi... Read more
Incident date: Feb 4, 2026
The contact owns a 2024 Honda CR-V. The contact stated that the passenger’s side rear seat belt failed to remain secured inside the buckle. The contact stated that the seat belt sensor remained illuminated, and the seat belt was not secured. The Part Number was 6155974. The dealer was contacted and confirmed that the part was not covered under warranty. The manufacturer was informed of the failu... Read more
Incident date: Jan 23, 2026
Odometer Fraud. The contact considered purchasing a 2014 Ram 1500 from a local dealer, with an odometer reading of 138,000. The contact stated that after obtaining a Carfax Report for the vehicle, the contact became aware that the odometer reading was listed at 251,000 in 2023. The vehicle was not purchased. The dealer was not yet notified of the mileage discrepancy.
Incident date: Jan 4, 2026
on febuary,3,2026 i was traveling down a local highway at 50 mph when i felt a sudden power loss and heard a squeaking noise figuring something was wrong i pulled over at the next safest spot, while pulling into the spot the squeaking noise developed into a "rod knock" the sound a loud metal clattering noise that was consistent with the rpms. i immediately shut the vehicle off and called a local t... Read more
Incident date: Jan 4, 2026
The contact owns a 2024 Ram 1500. The contact stated that while driving on the expressway at 60 MPH, the battery warning light illuminated. The vehicle then lost motive power while stopped at a stoplight. The vehicle was towed to the side of the roadway by the Police. The vehicle was then towed to the local dealer, who determined there was a failure with the 48-Volt E-Torque battery. The vehicle w... Read more
Incident date: Jan 28, 2026
The contact owns a 2019 Mercedes-Benz S560. The contact stated that while parking their vehicle, a burning-leather odor entered the cabin, and they noticed smoke in the cabin. The contact noticed a small fire beneath the driver's seat. The fire was extinguished with nearby snow. At which time the vehicle's engine failed to start despite the vehicle starting. The windshield wipers would turn over; ... Read more
Fire
Incident date: Oct 15, 2025
The car makes a jumping/jerking movement & at times, something that seems like a misfire happens. All lights go on and the car will do that jerking issue & become un drivable. This happened to me on the road and I was afraid for my safety as I couldn’t get my car to a safe place immediately. Brought it to my mechanic and he gave me forms of a recall regarding 2021 Kia Seltos which is what I have... Read more
Incident date: Jan 10, 2026
The high-pressure fuel pump (HPFP) in the vehicle’s diesel fuel system failed. This component is subject to NHTSA Safety Recall 22V-767 (FCA Recall Z96). The HPFP has failed more than once, including after recall replacement, and the vehicle is currently in dealer custody, making the component available for inspection upon request. The HPFP failure caused the vehicle to stall and become inopera... Read more
Incident date: Jan 10, 2026
Power steering went out when i try to turn on car I get a red steering wheel with “!” Signal next to it and I am unable to use steering wheel
Incident date: Feb 3, 2026
The contact owns a 2012 BMW 528XI. The vehicle was previously repaired under NHTSA Campaign Number: 24V608000 (ENGINE AND ENGINE COOLING, ELECTRICAL SYSTEM), but the failure occurred. The contact stated that while driving at an undisclosed speed, the check coolant level warning light illuminated. The vehicle was taken to the dealer. The contact was informed that the recall repair was not yet avail... Read more
Incident date: Feb 1, 2026
As I was driving in the left lane of a four lane local road. I passed over a small hump in the road. The suspension lifted and as it settled. I lost control of the steering and the truck abruptly pulled left. I managed to gain control and guide the truck from collision with another vehicle and the bridge guard rail. I had no warning lights and the truck drove straight at the time. Tire wear was no... Read more
Crash
Incident date: Jan 22, 2026
Easirent Car Rental company is fixing cracks 6 inches and larger instead of performing a Windshield replacement and subsequent, recalibration (when applicable) on their fleet in Las Vegas, NV and likely in their other locations throughout Utah, Arizona and Florida. This poses a serious safety threat/hazard to the general public, unknowingly renting vehicles that have not been properly repaired a... Read more
Incident date: Feb 3, 2026
My truck abruptly downshifts to a lower gear, first or second, without any warning on the freeway. Seems like wheels lock up momentarily. There is nothing that notifies me before this happens. Very random occurrence but also very dangerous.
Incident date: Jul 10, 2025
I am filing a complaint regarding Ford Safety Recall 23S65 and the way Ford Motor Company have handled my vehicle over the past seven months. My truck has been held at the dealership since July 2025, and the recall repair has still not been completed. Despite this extremely long delay, Ford has not issued a stop‑drive order, grounding order, or any owner notification stating that the vehicle is... Read more
Incident date: Oct 14, 2025
Def pump and heater module had burned terminals. This caused failure to the def pump and heater module. This was the second instance of this happening on this truck in roughly 40,000 miles. Burned terminals can start electrical fires that are a danger to occupants and others in the vicinity. Failure of this system forces a drop in speed after so many miles that make you a danger on the r... Read more
Incident date: Jan 7, 2026
The contact owns a 2018 Honda Civic. The contact stated that while driving at an undisclosed speed, the vehicle stalled. The contact stated that the vehicle failed to accelerate as needed. The contact associated the failure with NHTSA Campaign Number: 20V314000 (FUEL SYSTEM, GASOLINE). The vehicle was repaired; however, the failure reoccurred. The vehicle was towed back to the residence. The vehic... Read more
RAM
1500
(2015) — SERVICE BRAKES, HYDRAULIC:ANTILOCK/TRACTION CONTROL/ELECTRONIC LIMITED SLIP:WHEEL SPEED SENSOR/TONE RING
Feb 2, 2026
Incident date: Jan 7, 2026
The contact owns a 2015 Ram 1500. The contact stated that the vehicle was serviced under NHTSA Campaign Number: 20V475000 (Engine and Engine Cooling), but the failure occurred. While driving 65 MPH, the vehicle jerked and started pulling, and the vehicle failed to accelerate as intended while depressing the accelerator pedal, before the vehicle stalled. The check engine and the Electronic Throttle... Read more
Incident date: Aug 29, 2025
For some time, I was noticing that my 2020 Kia Telluride was consuming excessive amounts of motor oil - at least one quart per 1000 miles. I have had my car serviced regularly by a certified reputable mechanic and scheduled oil changes and other required service every 5000 miles. At around 69,100 miles the check engine light appeared and I immediately took the car in for service. I was advised ... Read more
Incident date: Aug 29, 2025
While driving down the street between 0 and 35 mph, with no load in the truck and no trailer attached, the trailer brake controller quite working completely and a service message appeared. The dealership ended up replacing the trailer brake gain adjustment switch. Had I been towing a trailer at the time, I would have had zero trailer brakes. I've had this message reappear several times since then... Read more
Incident date: Sep 26, 2025
Rear windshield shattered with no sign of impact. This is a known problem with this model. Luckily the window had tint so it is holding the glass together from falling into the vehicle. Vehicle was parked and unoccupied at time of this incident.
Incident date: Sep 26, 2025
The 2025 and 2026 dually 3500 Ram trucks with the 12" AAM rear axle are having issues with the rear wheel speed sensors (different sensor for each side). They apparently fail or are not able to properly communicate to the computer. When this happens, the following are disabled: -ABS -Auto Emergency Braking -4x4 -Electronic Stability Control -Cruise Sometimes, the engine won't shut off. The gauge ... Read more
Incident date: Sep 26, 2025
The 2025 and 2026 dually 3500 Ram trucks with the 12" AAM rear axle are having issues with the rear wheel speed sensors (different sensor for each side). They apparently fail or are not able to properly communicate to the computer. When this happens, the following are disabled: -ABS -Auto Emergency Braking -4x4 -Electronic Stability Control -Cruise Sometimes, the engine won't shut off. The gauge ... Read more