Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Oct 9, 2025
The contact owns a 2026 Ram 3500. The contact stated that while driving at an undisclosed speed, the ABS and several unknown warning lights were illuminated. The message "DANGER" warning light flashed repeatedly and extremely fast on the instrument panel. The vehicle was taken to the dealer, where it was diagnosed, and determined that an unknown software update was needed. The vehicle was repaired... Read more
Incident date: Jul 12, 2025
The contact owns a 2020 BMW X5. The contact received notification of NHTSA Campaign Number: 25V644000 (Electrical System); however, the part to do the recall repair was not yet available. The dealer was contacted and confirmed that parts were not yet available for the recall repair. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufac... Read more
Incident date: Feb 7, 2026
The vehicle whose VIN and other identifying details are stated above was sold on May 27 by [XXX] , owner of Koza Transportation LLC, to my company, Skyturk Transportation LLC, which I established in the United States. At the time of sale, the vehicle’s mileage was represented as 395,204 miles and supported by video and photographic evidence. However, subsequent investigations revealed that the s... Read more
Incident date: Feb 7, 2026
While driving the power plant generator for my engine failed without warning, causing my truck to stop working. There has to be a major issue with the part due to the fact that there is 6000 part back order that has been in going for over 2 years. Someone is going to get seriously injured if this part isn’t recalled and corrected. Having your car shut off at highway speeds is unacceptable. Part... Read more
Incident date: Feb 7, 2026
While driving the power plant generator for my engine failed without warning, causing my truck to stop working. There has to be a major issue with the part due to the fact that there is 6000 part back order that has been in going for over 2 years. Someone is going to get seriously injured if this part isn’t recalled and corrected. Having your car shut off at highway speeds is unacceptable. Part... Read more
Incident date: Nov 27, 2024
Jeep will not include my vehicle in the Instrument cluster failure because they predetermined which vin numbers were affected and did not include my 2020 Jeep Gladiator on the list. But my vehicle clearly has the electrical problem causing the center instrument cluster to not work and be blank. I cannot see how many miles I drove or how much gas is in the tank and cannot see anything outside of ... Read more
Incident date: Dec 12, 2025
Odometer Fraud. The contact purchased a 1999 N/A Ford F-250. The contact discovered a mileage discrepancy after the purchase. The vehicle was a private sale. At the time of purchase, the vehicle mileage was 176,369. The contact stated that the odometer was inoperable. The contact stated that the odometer only operated while the 4WD feature was activated. Upon further investigation, the contact bec... Read more
Incident date: Feb 5, 2026
The contact owns a 2025 Toyota Sienna Hybrid. The contact received notification of NHTSA Campaign Number: 25V668000 (Seats); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experie... Read more
Incident date: Feb 5, 2026
Airbag light triggered and message center says service airbags system. Horn does not work and all steering wheel controls do not work. Traced to bad clock spring in steering wheel. Will not pass inspection. Self diagnosed. Warning light always on and message center says service airbags on every start up. Possible severe injury during a front end collision..
Incident date: Feb 5, 2026
Airbag light triggered and message center says service airbags system. Horn does not work and all steering wheel controls do not work. Traced to bad clock spring in steering wheel. Will not pass inspection. Self diagnosed. Warning light always on and message center says service airbags on every start up. Possible severe injury during a front end collision..
Incident date: Dec 12, 2024
My worry is the airbag. Is it a Takata airbag? From my understanding these airbags are dangerous. So is there a recall to have them fixed. And if so , can I take it to my local chevy dealer.
Incident date: Feb 12, 2026
To whom it concern,I bought this jeep grand cherokee overland in December of 2025,for mandal Buick-gmc 11290 mandal pkwy D'lberville,ms 39540,so I drove the jeep to my son house on the way there it just stop pulling going down the highway, we made it back to our daughter house Sunday night,monday morning we got ready to come home to stakville jeep wouldn't move suspension on the back just popping,... Read more
Incident date: Apr 26, 2023
The contact owns a 2017 Ford Taurus. The contact received notification of NHTSA Campaign Number: 25V611000 (Structure); however, the part to do the recall repair was not yet available. The contact stated that while driving in rainy weather at various speeds, there was water leaking into the vehicle from the front passenger’s side B-pillar trims. The local dealer was contacted. The contact stated... Read more
Incident date: Apr 26, 2023
I have a 2015 Ram 1500, my experience is not unique and this issue is well known online. The ABS module (Part No: 68228991AD) is no longer working and my truck has been having an issue with this for about 3 years. The Parts departments in dealerships will typically say that the manufacturer is "looking" for a new contract parts supplier and say that a certain date is upcoming, but it always gets p... Read more
Incident date: Sep 10, 2025
The contact owns a 2020 Honda HR-V. The contact stated that while driving approximately 45 MPH or faster, and while driving uphill, the vehicle suddenly stalled. During the first failure, the message “Emergency – Stop Driving Vehicle” was displayed on the instrument panel. The vehicle was turned off and restarted, and the message was no longer displayed. The vehicle was then driven to the re... Read more
Incident date: Sep 10, 2025
k my abs and traction control and brake light came on my truck has 86k miles well took it and got it scanned said abs control module internal short so went on line to order one on back order and no date when available so went to dealer and they said no can’t get one nationwide back order so now my trucks brakes are not safe and i contacted ram with no response so idk wat to do and i thought car ... Read more
Incident date: Nov 19, 2025
Error code P0303 misfire cylinder 3. Engine rough idle along with white smoke from exhaust and low coolant. This is a known issue with Ford that should be corrected with short block replacement through warranty.
Incident date: Sep 1, 2025
My 2021 Infiniti QX50 is subject to Recall 25V437000 for engine bearing defects that can cause engine failure, loss of power, and fire. During the recall inspection, Cerritos Infiniti found metal debris. They first diagnosed this debris as being in the engine oil and recommended immediate engine replacement. Days later, they reversed this diagnosis, claiming the debris was only on the removed oil ... Read more
Incident date: Feb 5, 2026
My car broke down as I was driving with no prior indication or warning. It failed to run when I tried to start it back up, so I had to push it off the road and call for a tow. The shop told me the problem was that the tube-fuel supply line was corroded from the inside and needed to be replaced. I had a similar issue with my brake fluid lines being corroded and needing to be replaced a year prior. ... Read more
Incident date: Feb 5, 2026
Vehicle starts sputtering/stalling out when sitting at stop signs or stoplights. It feels like the auto start/stop is trying to engage and disengage over and over again. This happens even with the auto start turned off, after turning the truck off and back on again it seems to go away for a while. This has happened at least a dozen times in the past 6 months or so.
Incident date: Jan 17, 2026
As the vehicle begins to pull away via creeping the user places foot on accelerator pedal and gently pushes it to accelerate the vehicle from a stop. The car loses power intermittently and jerks aggressively trying to accelerate but somehow unable to, if you’re really careful you can avoid this danger by accelerating slower than a Walmart electric mobility scooter. A clear danger on the road. It... Read more
Incident date: Jan 17, 2026
I am writing to report a critical safety defect in my vehicle, a 2019 Ram 1500 Big Horn , involving a catastrophic failure of the heater core (heater coil). This failure creates an unreasonable risk to motor vehicle safety as defined under 49 U.S.C. § 301. Safety Risk 1: Acute Toxicity and Driver Impairment The failed component is releasing vaporized ethylene glycol directly into the passenger ca... Read more
Incident date: Jan 17, 2026
I am writing to report a critical safety defect in my vehicle, a 2019 Ram 1500 Big Horn , involving a catastrophic failure of the heater core (heater coil). This failure creates an unreasonable risk to motor vehicle safety as defined under 49 U.S.C. § 301. Safety Risk 1: Acute Toxicity and Driver Impairment The failed component is releasing vaporized ethylene glycol directly into the passenger ca... Read more
Incident date: Feb 3, 2025
The contact owns a 2021 Subaru Crosstrek Hybrid. The contact stated that after moving the vehicle 10 feet from a pile of snow in cold weather, the vehicle restarted but failed to run and then shut off after 2 minutes. The contact changed the 12-Volt battery. Several unknown warning lights were illuminated, and the “Service 12-Volt Battery” message was displayed. The vehicle was towed to the lo... Read more
Incident date: Feb 3, 2025
-My ABS module failed over a year ago and is available for inspection. -My ABS, anti-lock, cruise control does not work. -The problem has been confirmed by a dealer and dealer said the part is no longer available. -The component has been inspected by a dealer. -There were warning lights when it failed and they have been on ever since.
Incident date: Feb 3, 2025
-My ABS module failed over a year ago and is available for inspection. -My ABS, anti-lock, cruise control does not work. -The problem has been confirmed by a dealer and dealer said the part is no longer available. -The component has been inspected by a dealer. -There were warning lights when it failed and they have been on ever since.
Incident date: Feb 11, 2026
The contact owns a 2009 Ford Fusion. The vehicle was repaired under NHTSA Campaign Number: 19V904000 (Service Brakes, Hydraulic), but the failure occurred. When the vehicle was retrieved from the dealer, the contact was informed that the vehicle had passed an inspection. The brake pedal was depressed approximately seventy percent down for the brakes to engage. The contact stated that the brake ped... Read more
Incident date: Feb 11, 2026
The contact owns a 2020 Ram ProMaster 2500. The contact stated that while the vehicle was parked and turned off, the engine cooling fan continued running. The vehicle was towed to the dealer, where it was diagnosed and determined that the wiring harness, fuse box, and two modules had failed and needed to be replaced. The vehicle was repaired; however, the failure recurred. The contact discovered t... Read more
Incident date: Feb 1, 2026
When vehicle was purchased new in 2023 I noticed the corners of the windshield was delaminating forming bubbles in both corners of the glass as well as along the top I brought the car back several times and it was never fixed ,reached out to Stellantis and was told glass is not covered under warranty even though the vehicle has only 8000 miles on it now .
Incident date: Feb 15, 2018
I will have random downshifts while driving my car. Sometimes on the highway at high speeds driving 65-70mph the Ford F150 trucks down shifts to a very low speed. Will also do it at 45 mph and downshift to a very low speed. Has almost caused accidents putting the safety of everyone in the truck and everyone behind the truck at risk of injury or death. From what I know, there are no warning lights... Read more
Incident date: Feb 11, 2026
The contact owns a 2015 Ford Focus. The contact stated that while driving at an undisclosed speed, the vehicle hesitated while accelerating and changing gears. The vehicle was driven to an independent mechanic, where it was diagnosed, and the failure was associated with NHTSA Campaign Number: 13V523000 (POWER TRAIN); however, the VIN was not associated with the recall. The vehicle was not repaired... Read more
Incident date: Jan 2, 2026
Received a notice that steering assist may be reduced. Other model year Ys have been recalled due to the same issue. It doesn’t make sense that this should fail in a vehicle that is 5 years old with no accidents and low mileage. This is a safety issue due to manufacturing defect and should be covered under warranty.
Incident date: Dec 12, 2024
Transmission Fault in red letters came on. Turned car off and then turned back on after 20 minutes and the message disappeared. Three days later same things happened- repeated what I did before and message went away. I've noticed when I try to accelerate it sounds as if I'm accelerating but I'm not getting passed 20 mph. Car does a hard jerk when trying to accelerate.
Incident date: Feb 11, 2026
Loud Clicking sound when the steering wheel is turned to the left. The axles are making a Clicking sound.
Incident date: Nov 11, 2025
While driving the truck automatically down shifted. If I drove move 20 MP it would shift. The truck would not go into reverse, the gear was stuck. I had to turn if off and then turn it back on then It let me shift the gears. On the dashboard the wrench and other indicators lit up on the dashboard.
Incident date: Nov 11, 2025
The contact owns a 2019 Ram Promaster 2500. The contact stated that while driving at various speeds, the transmission was slipping and failed to shift to 3rd gear. The contact stated that the failure persisted while driving on one occasion, which required the driver to pull over and to restart the vehicle. Additionally, the contact stated that while at a complete stop in highway traffic, the vehic... Read more
Crash
Incident date: Sep 29, 2025
Cameras stopped working when backing out and collision with pole when reversing out
Crash
Incident date: Sep 29, 2025
On September 29, 2025, my vehicle overheated. Smoke was coming from the interior vents as well as from under the hood. I pulled over shortly after and had my vehicle towed to a repair shop. I got an estimate for radiator repair. That did not fix the issue, so more repair was needed related to a heating and evaporator core. I have attached the invoices for those repairs. I just wanted to note this ... Read more
Incident date: Jan 15, 2026
My engine light come on. Air flow notification come on. I had a brake cleaner notification come on.
Incident date: Jan 15, 2026
My power steering went out on my vehicle in mid January 2016. My temperature guage was also not working properly. I took it to my local Ram dealership to get it looked at. They drew up an estimate and I approved some repairs. My extended warranty covered majority of it. After picking up my vehicle, I noticed my steering wheel still had some resistance to it. I felt it shouldn't have that much resi... Read more
Incident date: Feb 10, 2026
Driving down Piedmont Road in Atlanta on an overcast morning with no pedestrians, obstructions or vehicles in front of the car, the collision avoidance and braking system engaged for no reason and almost caused the car behind mine to run into me.
Incident date: Nov 22, 2025
Drastically reduced power on highway resulting in reduced acceleration due to code P0198 engine coolant control valve position sensor. Required me to drive at reduced speed on highway to get to dealer. Safety issue.
Incident date: Sep 29, 2025
The contact owns a 2021 BMW X7. The contact stated that while driving at 20 MPH and depressing the accelerator pedal, the vehicle went into LIMP Mode. The message "Pull Over and Turn Off Your Car - You Have Lost All the Water In the Radiator" was displayed. The contact was able to pull over to the side of the road. The vehicle was able to restart, but was towed to Hawkeye Motorsports LLC, where it... Read more
Incident date: Jul 10, 2024
I have a Piston/Engine Defect according to the mechanic at the car shop. Any time any acceleration is applied you can hear the knocking. I believe it should be covered through the class action alleged that 2011-2016 Elantras engines (including the Limited trim) have a piston defect leading to engine failure. A settlement offered extended warranties, engine repairs, and reimbursement. I was unawar... Read more
Incident date: Feb 10, 2026
I HAVE HAD THIS TRUCK TO kIA IN cLEARWATER 4 X FOR PANEL GOING BLACK. NO LIGHTS, AIR COMES ON AND OFF BY ITSELF. nO BACK UP CAMERA. THIS HAS BEEN HAPPENING ON THIS TRUCK SINCE I BOUGHT IT. THE MGR. WADE THINKS I AM CRAZY. THERE IS A RECALL FOR THE PANEL BUT NOT FOR MY TRUCK, WHY? NO ONE WILL FIX THIS TRUCK. I AM VERY DISAPOINTED WITH KIA. I HAD A SOUL AND TRADED UP FOR THESE SAME REASONS. 3 BATTEI... Read more
Incident date: Jan 26, 2026
The engine light came on, but the car would run and so took it to the dealer. They determined that the EGR valve had failed and would cost $2400 to repair. Apparently, this is a common failure point for Generation 2 Chevy Volts. If it might trigger a forced recall, I'd like to add this to the list.
Incident date: Dec 10, 2025
Same transmission issues as 2015-2017 FORD F150 under investigation right now. Has the 6r80 transmission and the same affected sensor. My truck will downshift then not shift correctly again til shut off for a while.
Incident date: Jan 1, 2019
Owned vehicle for 1 year. On [XXX} the vehicle kept Stalling and wouldn't accelerate. Drove to service station. Had 4 coils and spark plugs replaced. Car was still not right- compression test confirmed engine failure. Had car towed to KIA dealer Matt Blatt rt 37 Toms River, NJ. Their diagnostic shows 3rd cylinder failure top engine. Class action lawsuit on engine failure coverage is for bot... Read more
Incident date: Jan 1, 2019
The contact owns a 2018 Ram 2500. The contact stated that while starting the vehicle, the ABS warning light illuminated, causing the cruise control to be inoperable. The vehicle was taken to the dealer, who reset the computer, but the failure persisted. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair... Read more
Incident date: Feb 1, 2026
My vehicle’s engine was previously approved for replacement under the lifetime engine warranty associated with the settlement, confirming that my vehicle falls within the covered class. However, I am now experiencing significant difficulty obtaining assistance regarding secondary damage that directly resulted from the engine failure, specifically the failure of the starter and related operabilit... Read more