Consumer Safety Complaints
Search 2,215,138 safety complaints filed by vehicle owners with NHTSA — including 138,663 crashes, 56,255 fires, and 8,561 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim — NHTSA does not edit or moderate the descriptions.
The database below contains over 2,215,138 individual complaints. NHTSA's investigators monitor it for clusters of similar reports — when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report — that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints — specific, concrete, with dates and mileage and clear descriptions of what happened — feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 29,025 complaints for RAM
Incident date: Jan 13, 2026
The contact owns a 2021 Toyota Supra. The contact received notification of NHTSA Campaign Number: 25V636000 (ELECTRICAL SYSTEM); however, the part to do the recall repair was unavailable. The local dealer was contacted, and it was confirmed that the part was not yet available. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer ... Read more
Incident date: Dec 12, 2024
Late last year I reported that while towing a trailer, the dash indicated that the trailer had disconnected from the trailer as looking back I noticed the lights were off when the vehicle lights were on. Before I could pull over to check the connection, the lights turned back on and the warning light extinguished. This happened 3 times when towing the trailer that day. The dealership "reprogramm... Read more
Incident date: Feb 19, 2026
The contact owns a 2024 Jeep Wrangler 4XE. The contact received notification of NHTSA Campaign Number: 25V766000 (Engine); however, the part to do the recall repair was unavailable. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that while driving at highway speeds, the vehicle was unstable. The were an abnormally loud so... Read more
Incident date: Feb 19, 2026
The contact owns a 2025 Ram 2500. The contact was made aware that the VIN was associated with NHTSA Campaign Number: 26V059000 (Exterior Lighting, Electrical System); however, the part to do the recall repair was not yet available. The contact stated that several dealers were contacted. The vehicle was not diagnosed or repaired. The dealer confirmed that parts were not yet available for the recall... Read more
Incident date: Jun 19, 2024
The contact owns a 2019 BMW M5. The contact stated that the vehicle was taken to the dealer and repaired under Technical Service Bulletin Number: SIB 17 03 24. The dealer replaced the coolant expansion tank; however, the vehicle experienced a coolant leak two months later. The message "Drivetrain Malfunction" was displayed, and the coolant level was low. The vehicle was taken back to the dealer, w... Read more
Incident date: Feb 19, 2026
I was entering a highway when my vehicle lost the ability to accelerate. Complete loss of acceleration, audible and visual notifications on my dashboard that were difficult to read as I was dealing with a dangerous situation. I was fortunate that there was a pull out immediately ahead and no traffic that allowed me to quickly get to safety. Had I been further up the highway or on a freeway, my lif... Read more
Incident date: Nov 2, 2022
I was driving down the road with the cruise set at 60 mph when I came over the top of a hill and I started to decend down the hill if felt like my truck had down shifted and the back tires locked up and screeched a little bit then a big bang happened and had no more drive gear as I hit the gas it just reved the motor up and didn’t move. Upon further inspection I pulled the rear differential cove... Read more
Incident date: Aug 9, 2023
Unable to refuel car. Gas pump keeps clicking off and fuel backs up spilling out of fuel port. Mechanic tested fuel system and reported fuel tank has faulty jet pump seal. Mechanic says a recall was effected for certain audi models with this issue due emissions dangers and fire risk.
Incident date: Aug 9, 2023
ABS system doesnt work. no update on recall c4b. have had this issue since 2023
Incident date: Feb 22, 2024
I am submitting this complaint regarding an open safety recall on my vehicle, NHTSA Recall 25V721 (Manufacturer Recall 25SB5), which has been active since October 29, 2025. As of today, the recall remains incomplete and the manufacturer states that no remedy or parts are available, with no estimated timeline provided. The recall involves a potential issue where a front seat frame height-adjust pi... Read more
Incident date: Feb 2, 2026
Leather comes apart from dash of vehicle obstruction front defrost causing issues for defrosting front windshield. This has been mention to mopar/dodge and since issue is considered not something covered by warranty it has continuously detached from dash. I have called several times regarding the leather detaching from the dash board. Mopar has refused to fix the issue and over time it has only go... Read more
Incident date: Feb 2, 2026
This has been a recall for almost 2 yrs now and the dealer is saying no parts available. There are 1000s of RAM trucks driving around waiting for parts. A simple google search shows there are parts available on line. What is taking so long. This should have been resolved a year ago.
Incident date: Feb 2, 2026
This has been a recall for almost 2 yrs now and the dealer is saying no parts available. There are 1000s of RAM trucks driving around waiting for parts. A simple google search shows there are parts available on line. What is taking so long. This should have been resolved a year ago.
Incident date: Dec 1, 2025
THE BACK TAILGATE GLASS SHATTERED. IT WAS PARKED, I HAD JUST TURNED IT ON. AND AS I WAS STARTING TO SHIFT IT TO REVERSE IT SHATTERED. A POP THE SOUNDOF GLASS FALLING. I SLAMMED ON BREAKS GOT OUT THE WINDOW WAS BROKEN, MISSING. ALL ALONG THE WINDSHEILD WIPER. I HAD TO GET IT FIXED AFTER 5 DAYS WAITING FOR THE GLASS TO COME IN BY SAFELITE.
Incident date: Dec 1, 2025
1. Nature of Safety Complaint I am submitting this complaint to report repeated and unresolved safety-related defects affecting my 2025 Ram 1500 manufactured by Stellantis (FCA US LLC). The vehicle has experienced ongoing failures of safety-related systems since purchase on August 6, 2025. Despite multiple repair attempts at three authorized dealerships, the issues persist and the vehicle has re... Read more
Incident date: Dec 1, 2025
1. Nature of Safety Complaint I am submitting this complaint to report repeated and unresolved safety-related defects affecting my 2025 Ram 1500 manufactured by Stellantis (FCA US LLC). The vehicle has experienced ongoing failures of safety-related systems since purchase on August 6, 2025. Despite multiple repair attempts at three authorized dealerships, the issues persist and the vehicle has re... Read more
Incident date: Jan 11, 2026
I AM HAVING A LOT OF TRANSMISSION SHUDDER ESPECALLY WHEN ACCELERATING. NOTICED THAT CONSUMER REPORTS STATED IN THEIR MAGAZINE THAT THIS HAS BEEN A BIG PROBLEM FOR AT LEAST 5 YEARS. I DON'T UNDERSTAND WHY NHTSA HAS NOT MADE CHEVROLET DO SOMETHING TO FIX THIS PROBLEM WITH THE TORQUE CONVERTER.
Incident date: Jan 12, 2026
The vehicle is experiencing a chronic, documented loss of engine coolant with no external leaks identified, accompanied by a persistent odor of burning coolant. Despite nine months of notification and two separate Ford authorized dealerships attempting repairs, the defect remains unresolved. To date, dealerships have performed only 'surface-level' pressure and dye tests. They have refused to perf... Read more
Incident date: Oct 18, 2025
The vehicle often feels like it is slipping when it is changing gears at lower speeds. When trying to accelerate quickly getting on the highway, it fails to increase speed. The gas pedal is pressed and the engine revs and it does not increase speed. This has happened more than once and has caused me to nearly be in accidents because I cannot enter the highway as I should. I took it to a dealer... Read more
Incident date: Oct 18, 2025
The contact owns a 2016 Ram 1500. The vehicle was repaired under NHTSA Campaign Number: 22V406000 (FUEL SYSTEM, DIESEL). The contact stated that while driving at an undisclosed speed after the vehicle was picked up from the dealer, the engine warning light illuminated. While driving a short distance later, two unknown warning lights illuminated, and the message “Exhaust Filter 100% FULL - Safely... Read more
Incident date: Feb 1, 2026
The 2019 model year UA80 transmission abruptly failed while driving at under 88,000 miles, just a bit beyond the warranty period. I have to sell the car as is and take a $10,000 loss because of this defect by Toyota. My mechanic has photos and will document all the details. My safety was absolutely at risk when the vehicle abruptly stopped on the road while driving during a major rain storm but... Read more
Incident date: Feb 13, 2026
The contact owns a 2006 Dodge Ram 1500. The contact received notification of NHTSA Campaign Number: 16V352000 (Air Bags); however, the part to do the recall repair was not yet available. The local dealer was contacted. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue. The contact had not experience... Read more
Incident date: Feb 17, 2026
Engine loss of power many different engine code took it to the dealership. Now they say lifters, rockers are loose and worn,broken,the cylinder 5 misfire, engine needs rebuild at 88,000 miles. Dealer wants over ten thousand dollars to take apart and repair
Incident date: Feb 11, 2026
There is a recall for the trailer brake control and trailer wiring for light. I bought the truck to tow my 5th wheel trailer and have travel plans starting in march of this year.. ram has put a stop sale on 450k trucks because of this recall. The dealers are fixing the unsold trucks on the lot before they fix customer vehicles that have already been purchased. All the dealerships in Arizona are te... Read more
Incident date: Feb 18, 2026
See attached document for complaint. RE: NHTSA SAFETY RECALL 25V695 To whom it may concern, In August 2025 we took our 2016 CMAX into the Ford Dealer we purchased it from to have the check out the back-up camera that was not working and have a service done. They charges us $225.00 to check it out and then wanted to service it for several hundred dollars more. There was no mention at that time a... Read more
Incident date: Feb 18, 2024
Component or system that malfunctioned: The braking system on my 2022 Toyota Highlander Hybrid, specifically the transition between regenerative braking and hydraulic friction braking, appears to malfunction intermittently. During braking, the vehicle sometimes lurches or surges forward instead of slowing smoothly, especially at low speeds or when braking downhill. The vehicle is available for ins... Read more
Incident date: Feb 16, 2026
The contact owns a 2018 Ford Edge. The contact stated that while driving at an undisclosed speed, the panoramic sunroof unexpectedly exploded. The vehicle was taken to an independent mechanic, where it was diagnosed, and determined that the panoramic sunroof needed to be replaced. The vehicle was not repaired. The dealer was not contacted, but had not diagnosed or repaired the vehicle. The manufac... Read more
Incident date: Apr 22, 2023
I was going home, speed limit 55 mph, so thats what I was doing. A suv entering a intersection ahead of me, ( i dont have a stop or yield sign, but they do) the suv never stops, rolling into the intersection, as im entering the intersection at 55 mph. I tried avoidance at last second to no avail. My front drivers corner smashed the middle, passenger side of the other suv. My Jeep continues to the ... Read more
Crash
Incident date: Apr 22, 2023
I am reporting a persistent safety defect involving loss of intended drivability in my 2017 Ram 1500 with an 8-speed automatic transmission. For the past 3 years, on almost every use of the vehicle, the transmission enters an abnormal operating state where it becomes stuck in a single gear (most often 3rd or 4th) and will not upshift or downshift. When this occurs, the vehicle experiences reduced... Read more
Incident date: Apr 22, 2023
I am reporting a persistent safety defect involving loss of intended drivability in my 2017 Ram 1500 with an 8-speed automatic transmission. For the past 3 years, on almost every use of the vehicle, the transmission enters an abnormal operating state where it becomes stuck in a single gear (most often 3rd or 4th) and will not upshift or downshift. When this occurs, the vehicle experiences reduced... Read more
Incident date: Jan 1, 2026
BMW illegally stopped updating my car which relies totally on it’s OS system in its iDrive. You used to be able to download them to a usb stick. 1 year newer cars can remotely still download the updates. This is dangerous and needs to be addressed. It is also biased and runs my entire car. The download should still be available for free. There was a technical report but BMW doesn’t honor that.
Incident date: Jan 1, 2026
There was a recall forced by the NTSB for a condition where the track bar adjustment nut would come loose and the truck would lose steering. The recall on the track bar was rectified by the dealer by welding the nut on the track bar. Now that the nut has been welded a proper alignment can not be preformed. There is no longer adjustment available due to the welded nut. The only way to properl... Read more
Incident date: Nov 1, 2024
I am reporting a catastrophic repeat engine failure on my 2020 Mercedes-Benz C300. On October 9, 2025, with 26,589 miles, the vehicle suffered a Cylinder 2 failure (exhaust valves), causing a dangerous loss of power in traffic. I paid $4,100.43 for a $10,000 plus cylinder head replacement at an authorized dealer (Mercedes-Benz of Atlanta South) on November 13, 2025. Following the repair, the vehic... Read more
Incident date: Feb 15, 2026
The 12V system battery failed to keep a charge and the vehicle slowly reduced maximum speed until it fully died causing the car to coast to a stop on a 55MPH highway. At 9,500 miles on the odometer the ICCU has failed. The part is on backorder and my car has been in the shop for three weeks with no estimated completion date. A LOT of IONIQ 5 owners are encountering the ICCU failure.
Incident date: Feb 15, 2026
Driving while pulling a trailer using the towing package included on u-connect. When applying pressure to the brake pedal the trailer brakes locked up and the driver had trouble maintaing control of the truck. The turn signal and brake lights on the trailer do not work while hooked up the wiring harness.
Incident date: Jan 21, 2019
Driving while pulling a trailer using the towing package included on u-connect. When applying pressure to the brake pedal the trailer brakes locked up and the driver had trouble maintaing control of the truck. The turn signal and brake lights on the trailer do not work while hooked up the wiring harness.
Incident date: Dec 1, 2025
The contact owns a 2017 Ram 2500. The contact stated that the vehicle was previously repaired on two occasions under warranty and under extended warranty due to the brake failure. The contact later received notification of NHTSA Campaign Number: 24V896000 (Service Brakes, Hydraulic); however, the part to do the recall repair was not yet available. The contact stated that the ABS and the traction... Read more
Crash
Incident date: Feb 17, 2026
The contact owns a 2026 Tesla Model Y. The contact stated that while driving at approximately 10 MPH into a parking spot, the contact depressed the brake pedal, but the vehicle failed to stop. The vehicle drove over a parking bump, struck a bench, and the automatic emergency braking system engaged, preventing the vehicle from hitting the wall. The air bags did not deploy. The contact stated that ... Read more
Crash
1 injured
Incident date: Feb 17, 2026
The contact owns a 2026 Ram 1500. The contact received notification of NHTSA Campaign Number: 26V059000 (EXTERIOR LIGHTING, ELECTRICAL SYSTEM). The contact called several dealers and was informed that the part to do the recall repair was not yet available, and that the manufacturer had placed a pause on the part for the recall repair. The manufacturer was not made aware of the issue. The contact h... Read more
Incident date: Feb 17, 2026
Transmission clutch failure. As a result my 2021 ford explorer needs a new transmission.
Incident date: Jan 6, 2026
The contact owns a 2013 Ford F-150. The contact stated that while driving at various speeds, the transmission unexpectedly downshifted to first gear. There was no warning light illuminated. The contact then became aware that the VIN was included in NHTSA Campaign Number: 19V433000 (Power Train). The vehicle was taken to a dealer, and the vehicle was repaired under the recall. The contact stated th... Read more
Incident date: Dec 12, 2024
The Anti-lock Braking System (ABS) module in this 2017 Ram 1500 has failed, causing the ABS warning light and Electronic Stability Control (ESC) indicators to remain illuminated. A diagnosis by an authorized dealership on 1/6/2026 confirmed the failure of the ABS module and the need for a total replacement. The dealership informed me that the necessary replacement part is on an indefinite backord... Read more
Incident date: Jan 17, 2026
Vehicle: 2022 Ford F-150 Lightning Pro VIN: [XXX] This vehicle is subject to a fire-related battery recall issued by Ford Motor Company. The vehicle has been at an authorized Ford dealership (West Herr, New York) since December 26 for recall repair. As of today, it has been out of service for 53 days. The dealership has stated that the delay is due to EV battery lift capacity limitations and that... Read more
Incident date: Jul 14, 2025
While driving my engine began to smoke, I had to pull over on a very dangerous highway. After getting the vehicle towed my mechanic determined that the engine over heated due to a faulty cooling fan on the engine. The head gasket now needs to be replaced, as well as the whole engine. He informed me this is a common issue they see in Nissan Rogue Sports. There were no warnings or issues noted. Only... Read more
Incident date: Jul 14, 2025
While towing 10,000 lb trailer vehicle displayed indicators that traction control and ABS were failing. I've taken vehicle to dealer 5 times since recall and it's now over 1 year and Chrysler failed to remedy recalled defective part 68143491AA. Chrysler complaint case no. 95672952 filed on 2/16/26. Chrysler HAS in fact produced the replacement part No. 68143491AB - supersedes failed part no. ... Read more
Incident date: Jun 17, 2025
There is a recall out for Ford vehicles for the pillars outside of the windshield, mine flew off the windshield while driving in the interstate. I called ford trying to schedule an appointment because the same thing happened to my boyfriend’s grandma and she told me there was a recall. I was informed that my vin was not apart of the safety recall for whatever reason. The car is available for ins... Read more
Incident date: Jun 17, 2025
the braking system abs failed, stopped at traffic light foot on brake petal holding then brake petal goes to floor and vehicle surges forward, take vehicle to brake shop told that rear brake pads needed replacing replaced things working fine next couple of months. then same thing happened again, get vehicle brake system inspected everything checked out. debate whether master cylinder or abs - late... Read more
Incident date: Jan 15, 2025
Upon expiration of the SOS Subscription the DCM creates a loud feedback noise that goes through the passengers speaker and is causing hearing loss every time the vehicle is turned on. Has been documented many times on Reddit from other owners of 2019 highlanders
Incident date: Jan 15, 2025
Received a recall letter Jan 2024 concerning C4B/NHTSA24V-896. I have contacted the FCA recall assistance center several times since then. They say there is no parts available for this recall. Yet they have not seemed to have this problem with 2019-2026 models. They say I can have the HCU replaced at my own cost and they will reimburse me for the cost. But there is no guaranty it will fix the pro... Read more
Incident date: Feb 14, 2026
Received a recall letter Jan 2024 concerning C4B/NHTSA24V-896. I have contacted the FCA recall assistance center several times since then. They say there is no parts available for this recall. Yet they have not seemed to have this problem with 2019-2026 models. They say I can have the HCU replaced at my own cost and they will reimburse me for the cost. But there is no guaranty it will fix the pro... Read more