Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 30,183 complaints for RAM
Incident date: May 18, 2026
The vehicle has experienced ongoing electrical and safety-system related malfunctions shortly after being purchased as an INFINITI Certified Pre-Owned vehicle in April 2025. The issues initially included flickering interior and exterior lights, intermittent door lock malfunctions, and other electrical irregularities. In June 2025, I received notification through the INFINITI app regarding a major ... Read more
Incident date: May 9, 2026
I was driving vehicle on interstate when sudden loss of power took place. I immediately pulled off the road and we smelled smoke. Fire was coming out of engine compartment near passenger wheel. We immediately exited the vehicle and assisted our young children out of the back seat. Within seconds the vehicle was fully engulfed in flames. If we were not able to immediately pull off the road and assi... Read more
Incident date: May 9, 2026
I was driving vehicle on interstate when sudden loss of power took place. I immediately pulled off the road and we smelled smoke. Fire was coming out of engine compartment near passenger wheel. We immediately exited the vehicle and assisted our young children out of the back seat. Within seconds the vehicle was fully engulfed in flames. If we were not able to immediately pull off the road and assi... Read more
Incident date: May 11, 2026
The contact owns a 2018 Chevrolet Equinox. The contact stated that while taking the vehicle for a SMOG emissions inspection, the vehicle failed the inspection due to an engine-related failure. The vehicle was taken to the dealer, where it was diagnosed that the Engine Control Module (ECM) required recalibration. The vehicle was not repaired. The manufacturer was notified of the failure and referre... Read more
Incident date: Feb 3, 2026
May 9, 2026 Opened my Sunroof for first time this year. Would not open all the way. Jammed sideways. Couldn't get it shut. The arms in the track to move the window back and forth disinegrated. Slight water damage to right side headliner. Currently at glass company for repair. Need entire unit. $1,450 for a used one $5,000 for new. Are there any current recalls? 2021 Kia Telleride purchased new; ... Read more
Incident date: Feb 3, 2026
The contact owns a 2024 Hyundai Niro Hybrid. The contact stated that while at a stop light the warning message "transmission overheating" had displayed and the vehicle did not drive forward. The contact attempted to push the vehicle offer the road when suddenly the vehicle accelerated forward and drove on the opposite side of the over a curb and drove into oncoming traffic and crashed head on int... Read more
Crash
2 injured
Incident date: Feb 3, 2026
The contact owns a 2015 Chevrolet Colorado. The contact stated that while driving at various speeds, the Service Power Steering light would illuminate and the power steering would fail. The contact would have to pull to the side of the road, turn off the vehicle, and wait a while in order to reset the vehicle's computer system and re-activate the power steering. The traction control, stability, tr... Read more
Incident date: May 18, 2026
The contact owns a 2017 RAM 2500. The contact received notice of a recall 24V896000 Service Brakes, Hydraulic) however, the part to do the recall repair was not yet available. The contact stated that while idling the anti lock warning light illuminated. The vehicle was taken to a dealer where it was it was diagnosed that the hydraulic pump for the ABS antilock needed to be replaced but the arts w... Read more
Incident date: Jan 15, 2025
There is an open safety recall for the replacement of the HCU for my model year truck. I have been in direct contact with a few different dealerships near me to try to get this part replaced since it disables ABS on my truck and I am told they do not have parts for this recall. I received the recall November of 2024. It has now been 18+ months waiting to get the truck repaired. At this point it is... Read more
Incident date: Nov 27, 2024
The contact owns a 2018 Acura RLX. The contact stated while driving her vehicle at an undisclosed speed, stated that the vehicle would not start up, and noticed every single waring light illuminated up on her dash. The vehicle was taken to a dealer twice, first time it was diagnosed to have a crank sensor failure, it was replaced. Two days after, the issues reoccurred, where it was diagnosed to b... Read more
Incident date: Nov 27, 2024
The contact owns a 2018 Acura RLX. The contact stated while driving her vehicle at an undisclosed speed, stated that the vehicle would not start up, and noticed every single waring light illuminated up on her dash. The vehicle was taken to a dealer twice, first time it was diagnosed to have a crank sensor failure, it was replaced. Two days after, the issues reoccurred, where it was diagnosed to b... Read more
Incident date: Nov 1, 2025
While stopped at a red light at a busy intersection near an airport, the vehicle's Auto Idle Stop (AIS) system engaged and shut off the engine. When I attempted to restart by pressing the brake pedal — as instructed — the vehicle failed to restart. The dashboard displayed an error message reading "Idle Stop Function: Press Brake to Restart." My foot was on the brake pedal at the time; pressing... Read more
Incident date: Apr 23, 2026
I was crossing two lanes of a 4-lane highway from a stop. I floored the accelerator to cross traffic and the truck hesitated for approximately 1-2 seconds in the middle of the highway before finally accelerating. During this time I was completely exposed to oncoming traffic with no ability to move the vehicle. This is not the first time I have experienced throttle hesitation on this vehicle bu... Read more
Incident date: Apr 23, 2026
I was crossing two lanes of a 4-lane highway from a stop. I floored the accelerator to cross traffic and the truck hesitated for approximately 1-2 seconds in the middle of the highway before finally accelerating. During this time I was completely exposed to oncoming traffic with no ability to move the vehicle. This is not the first time I have experienced throttle hesitation on this vehicle bu... Read more
Incident date: Apr 23, 2026
The contact owns a 2025 Genesis GV70. The contact stated that while on the highway driving at 55 MPH, the vehicle suddenly stopped. There were no warning lights illuminated. The vehicle was restarted. The vehicle was towed to the local dealer, but they were unable to determine the failure. The vehicle was not diagnosed or repaired. The contact was provided a loaner vehicle. The manufacturer was co... Read more
Incident date: May 3, 2026
Component/system: High-voltage (HV) battery system and power electronics. 2020 Porsche Taycan Turbo, VIN [XXX] . Vehicle available for inspection. Safety risk: Since January 2025, the vehicle has repeatedly displayed a "pull over and park safely" emergency warning and shut off unexpectedly while driving at highway and surface road speeds. Sudden loss of propulsion at speed created serious collisi... Read more
Incident date: Apr 30, 2026
Car seat has been installed in Jeep Wagoneer for approximately 3 months. Was installed by a CPST. 25 lb rear-facing child; installed with lower latch anchors. When placing child in seat one day, CPST-caregiver suddenly noticed movement in the seat and confirmed more than 1 inch of movement at the belt path. Upon removal to reinstall, it was noted that the Snuglock lockoff arm was no longer loc... Read more
Incident date: May 7, 2026
I was on [XXX] . Going about 55 when I went over a bump in the road and my jeep started shaking out of control going into the other lane almost causing an accident. It a jeep wrangler rubicon 2021 with 23000 miles on it and garage keep. Jeep should stand behind this problem due to the fact it involves many jeeps and can kill someone. It’s a well known problem that they are not stand behind. How... Read more
Incident date: May 7, 2026
Car is overheating with multiple engine codes. Unable to drive. Car power is reduced and shortly after will start overheating.
Incident date: Oct 1, 2024
My 2024 Jeep Wagoneer L with the 3.0L Hurricane engine began experiencing drivability and warning-light failures at very low mileage and within the first year of ownership. The vehicle was purchased new in October 2024 and experienced its first major drivability/towing event at approximately 10,372 miles. Over the following months, the vehicle experienced repeated check engine light events, shakin... Read more
Incident date: Oct 1, 2024
I have had my vehicle for 2 years. Every summer or when temperatures are high, my car shuts off while driving. I get the “starter system faulty. Please service vehicle” message on the dashboard. I’ve called VW about the previous recall and they’ve said my vehicle is not car of it. I have a traditional key and these issues have happened more than a handful of times especially recently where... Read more
Incident date: Oct 1, 2024
I have had my vehicle for 2 years. Every summer or when temperatures are high, my car shuts off while driving. I get the “starter system faulty. Please service vehicle” message on the dashboard. I’ve called VW about the previous recall and they’ve said my vehicle is not car of it. I have a traditional key and these issues have happened more than a handful of times especially recently where... Read more
Incident date: Nov 1, 2024
I am submitting this complaint regarding a serious safety-related failure involving my 2022 Jeep Grand Cherokee 4xe. I purchased the vehicle used with approximately 15,000 miles and was informed the previous owners leased it and rarely used it. At approximately 40,000 miles, despite completing all recalls in a timely manner, the vehicle experienced the exact type of hybrid system failure a recall ... Read more
Incident date: Oct 9, 2025
They were speeding with their phone in a phone stand watching a show while on the freeway
Incident date: Nov 27, 2024
The car software at times disables all driving assistance features. The car also shuts down often with warning. Dealership cannot do anything or find a solution. It’s not safe to drive these vehicles
Incident date: Jan 1, 2022
All lights came on the dashboard including the check engine light and I could not accelerate. I had to pull over and turn car off and on to get it to accelerate. It poses a very serious threat as you can not accelerate at all and can be rearended. Kia has fixed the throttle twice and have told me 2 other times they can not replicate the issue. It clears out by the time I am able to bring it to the... Read more
Incident date: Jan 1, 2022
The transmission has always been rough. It has now gone out at 75,000 miles. This transmission issue really seemed to get worse about 50,000 miles. But when I called the dealer, they said they were backed up and couldn't get to it for 9-12 weeks (Covid excuses at that point). Then, it really had an issue going down a large grade into [XXX] . But the issues seemed fairly intermittent. I had an inde... Read more
Incident date: Jan 1, 2022
The transmission has always been rough. It has now gone out at 75,000 miles. This transmission issue really seemed to get worse about 50,000 miles. But when I called the dealer, they said they were backed up and couldn't get to it for 9-12 weeks (Covid excuses at that point). Then, it really had an issue going down a large grade into [XXX] . But the issues seemed fairly intermittent. I had an inde... Read more
Incident date: Aug 14, 2025
2020 Hyundai Kona, ~36,300 miles. Driver's side door latch assembly. On or around May 9, 2026, an abnormal mechanical noise began coming from inside the driver's door whenever the key fob lock/unlock button was pressed, consistent with a failing latch actuator. I booked a service appointment, and on May 15, 2026, an authorized Hyundai dealership confirmed the defect and recommended full replacemen... Read more
Incident date: Aug 14, 2025
The Park Assist function caused me to have an incident with my vehicle when parking. I safely engaged the autopark function and followed the prompts for the car to proceed with the parking. Suddenly, when reversing the car violently accelerated, making it impossible to brake or stop the collision with the parked car. The Park Assist failed. The safety of pedestrians was put at risk, as people wer... Read more
Crash
Incident date: Jun 10, 2024
With speeds in excess of 70 MPH, the car have a violent shake. The shake gets worse as you approach 80 MPH. This is in both the 2025 and 2026 Ford Expedition models. This put drivers at risk, as they must keep control of the car at all times on the highway if they are in excess of 70 MPH. The car has already been inspected by Ford and they did a road balance test and replaced one tire. The car sti... Read more
Incident date: Jun 10, 2024
With speeds in excess of 70 MPH, the car have a violent shake. The shake gets worse as you approach 80 MPH. This is in both the 2025 and 2026 Ford Expedition models. This put drivers at risk, as they must keep control of the car at all times on the highway if they are in excess of 70 MPH. The car has already been inspected by Ford and they did a road balance test and replaced one tire. The car sti... Read more
Incident date: Apr 22, 2026
The contact owns a 2017 Lincoln MKT. The contact received notification of NHTSA Campaign Number:25V827000 (Structure) however, the part to do the recall repair was not yet available. The local dealer was not made aware of the issue. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The contact stated that the rubber strip located along the int... Read more
Incident date: Jan 29, 2026
Backgroud: Recall #26V216 recalls classes of Mercedes vehicles for U-Joint failures. My vehicle - 2019 E460 4Matic Wagon is included in this class under the notice (Vehicle #6 [XXX] ) Issue: I took my vehicle to the dealer on Monday, 5/11 because of a hard knocking sound when I de/accelerate. Dealer inspected and noted that my Ujoint has failed. The estimate is $8100 for repairs. MB and deale... Read more
Incident date: Jan 29, 2026
When accelerating, occasionally there is a hesitation. This becomes dangerous when accelerating from a side street onto a 55mph road when there’s an occasional break in traffic that I need to jump into. There’s been times where I got concerned when it hesitated and there was oncoming traffic. The other day I was going under 10mph around a curve and it hesitated so much, I looked at my gas gaug... Read more
Incident date: May 15, 2026
The contact owns a 2019 Hyundai Tucson. The contact stated while the contact's husband was driving, the contact noticed an abnormal loud sound. In addition, the contact noticed smoke coming from the front of the vehicle. No warning lights were illuminated. The contact noticed an unusual odor in the interior of the vehicle. The contact's husband drove the vehicle to the shoulder of the road. The co... Read more
Incident date: May 14, 2026
The contact owns a 2020 Hyundai Elantra. The contact stated that while driving at an unknown speed and at a stop, the vehicle lunged forward. The RPM increased and decreased without applying the accelerator pedal. The check engine light was illuminated. A mobile mechanic reset the codes but was unable to determine the failure. The vehicle was taken to an independent mechanic who referred him to th... Read more
Incident date: Jan 30, 2022
The contact owns a 2022 Volkswagen Atlas. The contact stated that while his wife was driving at an undisclosed speed, the emergency brake engaged without warning. All the warning lights were illuminated. The windows went up and down without application. The vehicle was taken to the local dealer for NHTSA Campaign Number: 22V152000 (Air Bags). The vehicle was repaired, but the failure recurred. The... Read more
Incident date: May 14, 2026
The contact owns a 2015 Ford Explorer. The contact received notice of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention). The contact stated that while driving in the rain on several occasions, he observed water leaking from the left and top of the middle of the windshield. The contact stated that overtime water had leaked and puddling around the sunroof molder and ... Read more
Incident date: May 14, 2026
The contact owns a 2015 Ford Explorer. The contact received notice of NHTSA Campaign Numbers: 24V031000 (Structure) and 25V695000 (Back Over Prevention). The contact stated that while driving in the rain on several occasions, he observed water leaking from the left and top of the middle of the windshield. The contact stated that overtime water had leaked and puddling around the sunroof molder and ... Read more
Incident date: May 1, 2025
While driving on the highway, I first noticed the vehicle becoming difficult to steer. The steering felt unusually heavy and sluggish, as if power steering assistance was reduced or failing. Shortly after this began, multiple warning lights illuminated across the dashboard. At that point, braking performance also became severely compromised. The brake pedal felt soft and traveled nearly to the fl... Read more
Incident date: May 12, 2026
To whom this may concern, I was using my cruise control on my way to work. I usually set it to 80 because police are okay with that speed on I-75. I braked before my automatic brakes hit after I got cut off. I pressed resume in the cruise control and it accelerated pretty quick. I’ve experienced that quite a bit, but there’s been a few times that the car exceeded the set cruising speed while ... Read more
Incident date: May 12, 2026
To whom this may concern, I was using my cruise control on my way to work. I usually set it to 80 because police are okay with that speed on I-75. I braked before my automatic brakes hit after I got cut off. I pressed resume in the cruise control and it accelerated pretty quick. I’ve experienced that quite a bit, but there’s been a few times that the car exceeded the set cruising speed while ... Read more
Incident date: May 12, 2026
To whom this may concern, I was using my cruise control on my way to work. I usually set it to 80 because police are okay with that speed on I-75. I braked before my automatic brakes hit after I got cut off. I pressed resume in the cruise control and it accelerated pretty quick. I’ve experienced that quite a bit, but there’s been a few times that the car exceeded the set cruising speed while ... Read more
Incident date: May 8, 2026
Component: Exterior Door Handle (Front Passenger) Incident Description: A latent manufacturing defect resulted in the structural delamination of the interior chrome plating on the front passenger door handle. This failure occurred after the last use of the handle, creating a razor-sharp metallic edge that was not visible during a normal approach to the vehicle. Upon contacting the handle to open ... Read more
1 injured
Incident date: Apr 27, 2026
My 2023 Ford Maverick Hybrid experienced repeated 12V battery discharge and “Deep Sleep” events associated with Recall 24C01 and SSM 53801. The vehicle repeatedly discharged the 12V battery while parked under normal conditions. In January 2026, after approximately two weeks parked in freezing temperatures, the battery experienced a complete discharge and the vehicle required multiple jump-sta... Read more
Incident date: Apr 27, 2026
Hello, I am formally documenting a serious safety incident involving my recently purchased 2026 Dodge Ram 3500 Tradesman 6.7L dually, purchased from Towbin Dodge in [XXX] , on May 9, 2026. On May 13, 2026—only five days after purchase—we were operating the truck for our dumpster business while towing a GN trailer loaded with approximately 5 tons. We were traveling down Mount Charleston after... Read more
Crash
Incident date: Apr 27, 2026
Hello, I am formally documenting a serious safety incident involving my recently purchased 2026 Dodge Ram 3500 Tradesman 6.7L dually, purchased from Towbin Dodge in [XXX] , on May 9, 2026. On May 13, 2026—only five days after purchase—we were operating the truck for our dumpster business while towing a GN trailer loaded with approximately 5 tons. We were traveling down Mount Charleston after... Read more
Crash
Incident date: May 13, 2026
Coolant leak into the engine. Told that Ford knows about this but refuses to do anything to help me. Said the car would need $14,000 worth of fixes when I only bought it for $12,300.